Seller News: May 2026
Your May Seller News is here
Forum Posts
WHY is Ebay running so slow?
Not experienced it before, but it is like they have changed something recently, a cheaper update or something. Just listing takes an age, often leaving for minutes with a blank screen. My speed on my laptop is quick, checked it, all other websites wo...
car selling description not showing on the listing
I have advertised the car for sale, and entered the description manually about the car. but is not showing to viewers and they can't read what I
Adding postage for a large item to my listing
Hi fellow ebayers - I’m listing a Scalextric which measures 80cm x 50cm x 16cm so is outside the medium parcel available for simple delivery. How do I add the correct postage as I can’t seem to amend it at all. I’m a private seller, not a business. T...
Verify age
HiI have just tried to buy two garden power tools. eBay wants me to verify my age. This is fair enough as I am already verified to buy nicotine vape juice and only had to do that once with my driving licence and have never been asked to verify my age...
Refunded items i now want to sell
I have 3 items that i refunded , as when i came to post them i had misplaced them. I have now found them. The buyers all still want them, but i dont know how to invoice them again
The buyer asks for the order to be cancelled
Hi, I sold an item yesterday, I messaged the buyer to confirm that I'm away and the order will be sent at the beginning of June, but they said there's no message about me being away (I can see the message clearly on my side) and they want me to cance...
Collection
I have sold two items to the same person collection only but since Wednesday last week when I sold them I haven’t been able to contact the buyer. I’ve left messages and eventually my mobile number but still haven’t heard anything at all from them. Wh...
Global Shipping
Hi,are new accounts unable to use Global Shipping?I have sold 10 items already with a few restrictions removed though nothing on the GSP.I do not have the option when I list items. Only international postage is available.I am in the UK.Any help appre...
Buyer not willing to collect
This has happened on the last two items I've sold and its really not easy to resolve. I've sold the item 'buyer collect' but the buyer lives miles away and has then decide they can't collect (after they have paid). So after a few messages we agreed t...
Anybody else's view nearly non existent
Has anyone else noticed virtually no views lately. Had about 3 views in a week really dire
eBay are cancelling listings for antique forks...
eBay are now pulling listings for blunt old antique forks. I have been selling on this platform since 1999 but I am seriously considering turning my back on eBay due to this madness. This week they also pulled a tablespoon. I challenged the decision ...
Help needed with Large Letter postage and eBay label options
Hi everyone, I’m hoping someone can advise me on postage settings. I sell a 3ft x 2ft flag, but it is folded and packed flat for posting, so it should fit within Royal Mail Large Letter size. The issue is that eBay seems to be treating it as a small ...
The Message Reply section is faulty
I have a return request. It's not an issue or rather it's not an issue until I try to reply to the Buyer on my desktop in Chrome whereupon the message reply section is auto-returning the text after only a few words resulting in a scroll bar appearing...
Selling and postage labels desperate help
Hi I made a sale , I accepted an offer from a buyer and didnt think anymore about it. The buyer sent label so all i thought i had to do was attach and send.Upon checking I noticed the label was no use as for 1-2kg and parcel weighed 5kg.So I messaged...
Resolved! Variations
I've been using variations for a while now with no problems. Drop down menu listing all the books I have to sell.I want to change it slightly. I want a drop down menu with categories e.g. SciFi, horror, thrillers etc and when you choose the category ...
Childs push bike
Hi, i sell quite a few children's push bikes through Ebay, yet I have one that keeps being removed. It is a childs manual pushbike, yet eBay keep stating it contains lithium batteries. It was listed twice without selling then, the last 4 relistings h...
Collection only listing not appearing on local map
last week I created a listing for a swimming pool I wish to sell. It is advertised as collection only but when I look at the map under the collections tab with the post code I provided, the item does not appear. Any ideas why that is?
Selling a item
I've just listed a bicycle for sale and eBay are saying it's prohibited as it has a battery, however it's not an e bike and I haven't said anywhere that it is , I've sold over 100 items I have perfect feedback, I can't edit or even delete the ad or c...
I paid for two postage labels as a total of £6.64
I sold an item and the postage label was very expensive for a price of £3.95 Royal Mail label and it had an option to cancel and receive your money back and I bought another label £2.69 from Yodel.I would like my money back as I have had to pay for b...
Order collected but now it says it has a policy violation
I listed 3.8m Heavy Duty Multi Purpose Straight Telescopic Ladder Extendable Aluminiumand it sold and got collected. Now it says the order has a policy violation but I can not find out what ?? What have I sold that I shouldn't have ?
E-Bay has frozen my selling account.
As the title says my selling account has been frozen because E-bay says my bank stopped a payment, my bank has confirmed it has no information of such an issue. I am getting no where with E-bay to the point that they wont discus this by e-mail as I a...
Not able to generate my delivery label and QR code for sending an sold item
Hi, I cannot generate my Standard Tracked Delivery label and QR code via Royal Mail, for sending a sold item on eBay. I’m not sure if it is because I have missed the delivery date ? If so, how can I rectify this issue. Please help!
Clothing size format changed
This new format for listing clothes sizes is terrible. You can no longer put s/m or 18/20 for example and the suggest your own typing box has vanished. This is going to cause major ssues with wrongly sized sales and result in abundant returns. This n...
Automatic re lists not worked
Could anyone tell me why a lot of my listing's have not been re listing automatically in the last 2 weeks thanks
Resolve a listed item issue
I have an item eBay has asked me to resolve prior to listing but I can’t do anything with it? All the options are greyed out and I can’t delete it and start again? Any advice
How can I create multiple postage discounts for low-value items (as a non-business seller)?
How can I create multiple postage discounts for low-value items (as a non-business seller)? For example postage for each additional item is £2 I have the mandatory Simple Delivery system on my items for sale.
Resolved! How to add courier option for large item listing - desk
Help needed please.I have had a height adjustable desk listed for a few weeks now - it's getting views but no offers and I think this may be because I have it listed as collection only due to its size and weight.I would like to add courier option but...
When im placing an advert
When im trying to place a private advert. And press to publush, its saying its encounted an issue on their end. Then thats it. Its not accepting my advert. Any advice please
ebay applied a "TAKE3" coupon 3% discount on my listing
I just noticed that eBay applied a 'TAKE3' coupon (3% discount) to one of my listings, valid from January 2, 2026, until December 31, 2026. I was not aware of this and received no communication from eBay. I’ve read in some posts that eBay is supposed...
Ebay listings not uploading issues
Hi all, is anyone here having issues uploading listings?I have been trying for 3 days now and keep getting error messages.The listings are now saved in my drafts but when I look at my listing activity page where I can see my listing count there is no...
First time seller
I have listed an item and under duration it says good til cancelled but i want to set an end date, i have contacted e bay who have been as much use as a soggy tissue, can anybody explain to me please how to do this, in a non tech way.
Multi-buy discount is not showing on search results page
Updated my listing a good hour a go but still not showing on search results page, e.gSave up to 15% with Multi-buy
I am new to ebay from being absent for a few years i am uploading my items with hardly any activity
Is it worth registering as a shop seller to help me get more views and buyers and if it doesnt work out for me can i cancel and revert to just uploading and selling without a shop account
Posting video
I’ve tried putting a video to help sell an item Unfortunately I posted one that was three minutes which doesn’t work because it’s over the 1 minute time slot ,I can’t delete it even though it won’t play and now I can’t add another one , has anyone a ...
Cannot list an item
For two days now I have been trying to list an item on this site. It just keeps coming back with an error about the listing tool not working. Can this issue go on for two days? I have tried to contact eBay, but all you get is a Bot that cannot unders...
Resolved! Simple Delivery for Large Letter has changed
I have used Simple Delivery a lot for sending small value item weighing 50gm. Previously when I went to buy a label I could select weight and enter "under 100gm". This changed the cost from £2.72 to £1.55.But in past few days when I go to label, eBay...
Variations when selling
Hi, I'm a private seller selling a few books which are duplicates in my collection. As they are books in a series, I understand the best way to set up a listing would be a single listing and then create variations for the different book titles. But I...
Relisting unsold items
Is anyone else having problems re listing unsold items
Resolved! Trying to sell a item
What do I need to do to start selling, I’ve certified my email and phone number and added a payment option but it still won’t list my item is there anything else I’m missing
Collection from home totally messed up!
I booked a collection from home by Royal Mail for my parcel as I always do when I sell something. Then I realised my parcel was clearly a small parcel, not the large letter specified by the Simple Delivery label. And since I also noticed Ebay have re...
SELLER - Edit quantity - Dispatch time is required.
When in Seller hub - Manage variations and I try to change the Available quantity I get "Dispatch time is required".When I press Edit listing I get "Well, this is embarrassing.We're sorry, but the listing tool isn't working right this second.Please t...
Wanting to set up a listing with multiple editions of the same magazine
Hi there, I have around 30 different copies of a football magazine from the 1980s. I would like to create a listing, which I have seen on ebay, which allows buyers to choose copies from a drop-down list and therefore doesn't mean I have to create 30 ...
Where has my ended item gone?
I listed an item instead of saving it as a draft. I ended it, and then went to save it as a draft, but it has gone. On the drop down list for listings, the ended items category has gone. Have the messed around with eBay even more? Does anyone know wh...
Lost or Late delivery item
Sold shoes on eBay and sent with Royal Mail Tracked 48 on the 25th. Tracking still hasn’t updated/delivered. Royal Mail said because the label was bought through eBay I need to go through eBay for compensation.Buyer may open INR case soon. What’s the...
Very Disappoint as Business seller
I recently converted my private eBay account into a business account. Today, when I started listing products, I was first charged listing fees, and in addition to that, eBay will also charge commission separately on every product, which is around 12%...
how are we supposed to inform ebay of technical problems with the software if there is no help?
For the last 2 days I've been getting the error message ‘Something is wrong, Please try again’ when I try and enter the ‘inventory’ within ‘listings’ within ‘seller hub’and there is now no way of contacting Ebay to report faults or ask for help.
Low Visibility Issue With Sneaker Listing
Hello, could you please explain how it is possible that in one of the most popular sneaker categories my listing has received only 1 view in 1.5 weeks? It seems unusually low and makes me wonder if there could be an issue with the visibility of the l...
Sku
Why is there no sku number still on app been over 5 months now needs fixing
Balance
My eBay balance does not reflect how much I sold the items for - nobody at eBay to speak with about this, just useless AI
Simple Delivery not simple
Has anyone else had problems with Simple Delivery not offering correct parcel size options? I knew my parcel was large but Simple Delivery only offers Medium max size to me. I sold my item but have refunded it as the parcel is too big for the despatc...
My listing isn't being viewed
I listed an item 2 days ago and it hasn't received any views, favourite clicks or any activity at all. The title is fine, description good and photos are as they shoukd. I just don't get it
Incorrect item sent by me the seller
I sent two parcels at the same time and managed to attach the wrong delivery label to each. I have generated a returns post label for them to send the item back. Now I want to send them the correct item without refunding them. How can I do this as eB...
Message to buyer after despatch
I used to send a message to a buyer once the label had been raised confirming when it will be sent then a message confirming it had been collected now want to change to one message on collection does the following sound OK Hi [Buyer Name], your item ...
Parcel size.
I stupidly decided to give simple delivery a go, I have always used custom. The item I listed sold, but when i go for the label, the parcel size is wrong, it says I can change the parcel dimensions, but there is not an option for the size I need. I t...
Block buyers with zero feedback
I've just sold a BIN item and the buyer has paid. However, I've just noticed that they have a zero feedback score. They may just be a new eBayer. But I'm also aware of scams where they say the item hasn't arrived, is faulty etc, and so I am anticipat...
Resolved! Policy violations
Over the last couple of months we have had items removed for policy violations (selling an item that could be used to impersonate a police officer, military personnel etc. etc.) - we specialise in selling badges, mainly small enamel lapel badges or c...
where the heck are the actual invoices from ebay to sellers for the shipping they sell?
Hi All;This is making me feel incredibly stupid, but where can i find my invoices for the postage that ebay sells me. i am a registered uk ltd, i dont have third party shipping set up, not with packlink, not with ebay delivery. i buy directly from eb...
Collection of bladed item
How do I list an electric hedge trimmer for collection as it is classed as a bladed item
Long time no sell, very long time
Can anyone direct me to a link for the best way to make your items visible? Don’t seem to be getting any views on items, have not really bothered much but have loads of small items and magazines I need to move on, when I say a long time I was using t...
iNR
So I tried selling my camera for the first time on eBay and got a label from eBay (the simple delivery) unfortunately Royal Mail has had “we’ve got it” on my tracking history for more than 12 days now and eBay even though they have my tracking number...
Resolved! Sold Item has been refunded but has not been returned
I sold a wireless keyboard and some weeks later received a return request on the basis that it would not pair and so was faulty. Maybe I shouldn't have accepted the return but I did so in good faith, refunded the buyer and sent him a return label. Ho...
Something is wrong. Please try again.
I can't list anything since 22 April
Selling multiple different trading cards on one listing
I am trying to set up a listing with multiple, different, trading cards (from the same set). I've tried following the instructions on the 'Help' link but I cant seem to find some of the the suggested options to select. Any help would be gratefully re...
Can I sell Digital Downloads on ebay?
I design Crafting sheets and wondered can I sell them on ebay
Resolved! My buyer has paid but we didn’t exchange the code when she collected the item
My buyer has paid but we didn’t exchange the code when she collected the item. I have asked her to find the code in her emails and send it to me so the funds are released, but she hasn’t done so yet. I’ve tried the chat bot for advice but it wasn’t a...
Refund payment issues
Hi - I have recently sold a collection only product. The buyer made the payment and it was on hold in my eBay account pending item collection. The buyer did not collect despite a month of one way communication from me. I issued the refund and cancell...
Recalled items being removed
I recently had an item removed due to it having had a recall on it. The item I listed is not part of the batch that was recalled and is actually the replacement for the recalled item. How do I list it. Can't seem to ask eBay as they hide behind AI th...
taxed on sales when all items were used
I got taxed on my 2025 sales, when everything I sold were used items. My total sales in the report is only £862.74, but have been taxed about 20 pounds. How do I claim this back as they are all genuinely preowned items of mine. 20 pounds is a lot, wh...
Knives policy
I have just had pliers and pincers taken off for violating knives policy. Can somebody explain how a pair of pliers is a bladed item?
Resolved! CANCELLING AN AD FOR AN ITEM I DECIDED TO KEEP.
HOW DO YOU CANCEL AN AD FOR AN ITEM WHICH YOU NOW DO NOT WANT TO SELL?
7 non-identical books under one listing
I have seven books which are part of a series. So that potential buyers can save on postage, I want to list them together and I can see similar listings so you can sell items under the umbrella of one listing, but how please? Photo to illustrate what...
Fixed price multiple items
I want to list 14 plates at a fixed price each.
POLICY VIOLATION
Hi,I have just received a Policy Violation for a Cement Trowel that was sold in early April saying it was in the Knifes Policy and required Age Verification postage. Why has it taken so long for Ebay to contact me and I have looked at the restricted ...
Selling vintage die cast .If in mint c
If selling vintage die cast models should they be listed as “new” if in mint and boxed condition or will buyers assume they are reproduction’s.
Resolved! Identify followers
Can anyone advise me on how to identify who is 'following' me (a follower) on eBay, please? The eBay Help section is of no help at all on this subject. Thanks
Send offer
Just wondering why ebay is not giving me send offer option. I have had an item listed for 3 months and just got 2 watchers today.
What's wrong with my listing? I hardly get any views and it is not appearing in search. Thanks!
https://www.ebay.co.uk/itm/236750487563 Hi Everyone,Wondering if you could please kindly help. Could you please advise me how to improve the visibility of my listing (link above), as I hardly get any views and it does not seem to appear in eBay searc...
Selling
I’ve tried to sell multiple items but on every single one it says that there’s an issue with my listing. it says my buy it now price should be 40% higher than my starting price. however, the format is already on Buy it now. this is so frustrating, i ...
Unable to resolve policy violation
Have asked for appeal but not sure how long this takes.
re sell items on account i do not want to resell
front page shows items for resell i bought years ago i do not want to sell them how do i delete them please
Ebay cancelled my listing - 'Offering to buy or sell outside of Ebay policy'
I just tried to list a used Sony mobile phone. There are four or five photos of the phone, with nothing else in the photos, and this description: "Sony Ericsson W810i mobile phone, white, in excellent condition. Bare phone only.Power supplies or USB ...
Regarding payment for a sold item
I sold something on ebay and the customer paid for it and gave the collection code but the payment has not been shown on my ebay account and so could you please help me with this problem.
Payout Times
Anyone noticed that payouts take much longer? At the start of the year my payout would appear in my bank account within 5 minutes and now it’s taking 3-5 working days. Anyone noticed a change at all?
Minimun order amount setup
How do I setup minimun order amount to let buyer know that minimun amount to order is £15.
Title is red is something wrong
I have listed 7 items which are similar but with three of them the titles are red is something wrong?
Usd-pounds
How do I change the USD- pounds when selling an item as it will only let me well in USD need it to be pounds
Selling
I have listed an item as postage only but when it sells it comes through as arrange collection. It's impossible to speak to anyone, how do I resolve this?
Unable to upload item to sell photos
I am unable to upload photos of my products when creating a new listing. Is anyone else having this problem
Resolved! Buyers address appears incomplete
Hello. I need to post an item I’ve sold by tomorrow latest. The address given is a possible business name followed by a road name, the area and the postcode, which isn’t recognised on Google maps. Google streetview shows it’s a residential road with ...
Resolved! Personalisation option
I am trying to list an item which is personalised with an embroidered name. This option seems to have disappeared from the Item Specifics when listing. Is this a new thing ? am i doing something wrong? Please helpthank you
removing a draft listing
I tried to list an item - cheese board with tiny knives, but these were removed due to policy violation on knives. The item is in my listings with 'resolve' as the only option, but I want to delete it as I simply cannot be bothered to faff around and...
Vehicle Compatibility
I have entered some of the vehicle compatibility on my draft listing and save it. When I go back in to edit the draft it doesn't give the full list of vehicles in the compatibility section so I'm unable to give an accurate listing.
Resolved! SKU or Item name on postage labels
Is there a way to print the SKU or Item name on postage labels to avoid mixing up labels to a package
Postage set to “seller pays” but listings still showing buyer pays – issue?
I’m running into an issue when creating listings. Even though I select “postage paid by seller” during the listing process, the final listing still shows that the buyer needs to pay for postage. This has happened on more than one listing, so it doesn...
international selling
I am in the UK. When my customer enters their address in China eBay states that I do not ship to China. Last month I lost a customer in Ireland for the same reason. I have selected International shipping on my items so why can I not sell abroad any m...
When I try and send an offer the option is always greyed out
Does anyone know why this happens and how do I correct it?
listing problem -
ebay keeps saying I have offered to sell of ebay and stops my listings. what is going on? I'm not interested in selling off-site here. How do I fix this please
Blocking new ebay members from purchasing items.
Hi, I hope someone can help me please. I recently started selling on here again after a year away. This morning I received an obnoxious message from a member about one of my items being overpriced. I replied back and said it had been priced according...
Hidden listings
Hi,Recently my listings have been deleted/hidden by ebay allegedly because they are decanted. I appealed against these decisions and one appeal was approved, but an hour later the item was hidden again. All my perfumes are authentic and not decanted,...
Ebay hiding a listing
I have listed an item but ebay has hidden it because of a 'Policy Violation', it says, related to selling 'outside ebay'. I'm not! There are no email or contact details in the listing and the wording is similar to hundreds of items listed before. I'v...
Help trying to get an item authenticated
Im struggling to find out how I can get a bag authenticated as a seller I think it’s probably with less than £200 but not sure it’s a dolce and gabbana bag I’m going round in circles on the sight. Ideally I would like to obtain a certificate
Advice on action to take on incomplete address
Sold item 16 march 48hr royal mail. Due to be delivered on 18 Martha's per the tracking.Saw that item was running behind so did a bit of investigating and re run the label and saw that the address had no house number. Emailed buyer and advised him an...
how to add multibuy discounts
I can't find where to add multibuy discounts anywhere. I've registered for the basic shop subscription too
Seller postage issue - eBay underestimated cost
I recently sold an extra large item. When it came to eBay estimating the cost it offered me (after getting the dimensions and weight) postage for 5.88 via Yodel. Once the sale was made and the buyer paid the price plus postage I went to print the lab...
Stuck in ebay account verification loop
Hi everyone, I’m having an issue with my eBay account and hoping someone here can help. Whenever I try to list an item, eBay asks me to verify my account. I’ve already completed all my details and gone through the verification process before. But whe...
Selling Vintage Cheese Sliver
I'm trying to list a vintage cheese slicer similar to many others available for sale but it keeps blocking the posting saying it breaches the knives and weapons policy. This is a piece of kitchenalia not an offensive weapon. Not sure how i can bypass...
Buyer with no feedback
Just sold an item to buyer with no feedback member since 24 never had a "newbie" before what extra precautions does anyone suggest I should take.
Veiwing an item
Is it possible to give an interested person your address to veiw the item before purchase.?
Multiple varation item listings
How do I list say multiple variation items on the same listing. like want to list some cards different values with a drop down menu for customer to choose.
Libre 2 Plus Sensor
I WAS TOLD BY EBAY I CAN NOT SELL LIBRE 2 PLUS SENSOR THERE ARE OVER 10 PEOPLE ON EBAY THAT ARE SELLING THIS
Seller misrepresentation
I was looking for Macademia Healing Oil Spray. After clicking on the product I wanted I was redirected to one that was completely different. I pressed my back button got the original image and without thinking clicked on buy. I have requested a cance...
Advice required on Mats Jonasson Glass Koala Bear Paperweight No 9175
Need a bit of advice. I have a Mats Jonasson Glass Koala Bear Paperweight No 9175 for sale.It has the original label but I cannot find a signature anywhere on it this is either because there is not one or I just can't see one.Is it OK to sell if I pu...
Resolved! private seller
ive noticed a seller with nearly 10,000 listings and is still a private seller ?how is this possible ? i went onto private chat and after 5 so called specialists not one could answer !who are these so called specialists who havnt got a clue , i ended...
How start ebay live
Hi, i am an ebay seller and want to start ebay live sale. Need help. Dont know how and where to get information needed.
private sellers who are clearly business sellers undercutting prices
I am posting this to see what other people think of private sellers who are clearly business sellers, what is annoying me the most about this is they are clearly under cutting prices on business sellers and are clearly make profit from each sale as I...
Resolved! Bandsaw
Trying to advertise a bandsaw and having issues about the blade as the knives posts keeps coming up and will not let me advertise, as its a large machine i cannot post it ?
Item listing does not show item specifies for some reason where more details can be added on?
Item listing does not show item specifies for some reason where more details can be added on?
Refunds
Hi, I attempted to purchase an item but the transaction did not complete, and the item is not showing in my purchase history. However, I have a pending charge of £155.88 on my card linked to eBay. Please can you confirm whether this is just a tempora...
Resolved! International Postage Options Disabled
I've just been attempting to add a new item on eBay. All fine until you get down to 'Add other postal services' under 'International Postage'.When you go into 'Add Services', there are no options available to add(!)This has been reported to eBay Help...
Unexpected time away
HiI’ve got to go away on Easter Monday unexpectedly for 18 days - I’ve got a bid on an item that ends after i go - How do i handle it - I cant message the bidder, I dont want to end it abruptly - I have figured out how to pause sales, the 15 day acce...
Watchers not registering
Was wondering if anyone else has noticed this. Done a sold similar on my items yesterday and not got 1 watcher. I don't take much notice of them as generally they don't buy but normally within an hour of so some one has watched something but nothing ...
My US buyer can't purchase, although I chose international postage
I have a US buyer, and my listing says he can buy but when he tries to buy and pay, enters his zip code, it says the item can't be shipped there. I have no idea why, and I cannot find a human being to ask....
I can't purchase a store subscription!
Hiya, I'm an experienced eBay seller, helping a family member set up their eBay store on this new account.When I go to "Subscriptions" to attempt to purchase a store subscription, it's all greyed out and says:"You do not have a valid stored payment m...
Resolved! withwrawing to bank account
I sold an item from uk to usa, but there is no option to withdraw to my bank account. Buyer has paid. It is showing in my ebay balance. Was delivered about 4 days ago. Have tried reducing by 80% on the page
Sharing contact details
Hi. I have sold an item on eBay today and I am trying to arrange collection with the buyer. I sent a message with my contact details to the buyer to arrange a time & day but eBay keep blocking the messages stating that I am breaching eBay rules? I ha...
Where has the social media link gone?
Hi all, Where's the link to post on social media gone? I used it the other day to post on Facebook with a couple of auctions ending soon. Any ideas or is this no longer available.Thanks
cant add items to sale
is anyone else having problems adding items to a sale
Seller
EBay closed my account as I didn’t have invoices for my items, I have a balance I can’t use. Outside of providing them with what I don’t have- is there anyway I can get my account reinstated ? Also, are those funds now lost?
How to get Authorisation Check on premium item?
I have a trading card listed for a value that I was under the impression would mean it would go to authorisation when sold, but I'm not seeing anything on the listing saying as such? It's postage only, NM, listed as ungraded, over £250 and postage on...
Selling
Hi, i have some partwork magazines, how do I make one listing and have a drop down so buyers can pick the ones they want.
pvs-14 night vision monocular
I'm being told that this item is prohibited but there are lots of others selling the same item ?
Changing the price on a classified ad
Possible? There's no option in the 'revise' menu. I don't want to relist and lose another 20 quid.
Inactive listings
I am taking a seven week holiday. I have moved all of my sale listings to inactive. How long can listings remain inactive before EBay auto delete?Thanks
Going classified ad
How do i get a human agent to help with placing my draft as a classified ad?
listing a car
hi am trying to list my car but when I go onto create a listing am not getting any options for buy it now, auction listing and starting price
amend a classified ad
Good evening, I have a car listed as a classified ad. I have tried to amend/lower the price however, on clicking 'revise item' the price 'box' is not visible for me to lower/change, neither are any images showing for me to update? I have never had th...
RESUME DRAFT
Help! I've been trying to relist some items for the last two days but when I click Resume Draft it reads... Well, this is embarrassing.We're sorry, the listing tool isn't working right this second.Please try again later.
Resolved! turn off auto renew
I want to remove an item from sale but it says it auto renews, how can I turn this off and remove my item which I have sold elsewhere?
Relist an item
I want to relist an item from over 90 days ago, if I can’t I at least want the text copy. 306487774429
Listing hub not working
I am trying to list a van for sale but the listing hub is not working and hasn't worked for over a week ( maybe longer ,that's when I tried listing ) . Can anyone help ?
Resolved! Pick up itm won't list
I can't list my item because, according to the red notice that pops up, there is a conflict. When I press list, the notification says I can't list local pick up if I have immediate payment. I have no idea how to resolve this
How to stop Royal Mail bringing labels?
I had Royal Mail collect 5 parcels from me on Monday I have a Munbyn label printer at home, I am very proud of it and I print and put the postage labels on myself. This doesn’t stop the postman turning up with labels every single time I choose collec...
Collection
I’ve sold an item on eBay payed for postage for collection but they haven’t collected my parcel can anyone help
place a full time advert
I am trying to place an item on sale on a full time basis I don't know how to do it can someone help me
Resolved! No sales at all, for around a month
I am barely getting any sales atm. When i do, i get a sale less than £20. My numbers in seller performance, have dropped off a cliff. Admittedly i am not posting as much, but that is because nobody is buying. Ebay is the online selling platform i kno...
I accepted an offer but payment not received
Hello,I accepted an offer on an item and I thought eBay automatically took payment from the buyer without any action from me. However I haven't received the payment and the item isn't showing anywhere as 'awaiting payment' and is still in my items fo...
Selling an item for collection only
I am selling a fragile item for collection only and apparently ebay are sending an error message to anyone wanting to buy
Resolved! Buy Now
Buyers are making Buy Now offers for an item of mine but the offers are being automatically rejected despite being higher than the figure I entered as the lowest offer I would consider. A buyer has been messaging me which is how I know the Buy Now of...
Buyer offer
Buyer has submitted an offer for item I am selling. It is not showing up anywhere on my account
Each offer gets auto decline
I have an item listed. Each time someone puts in an offer it gets auto declined. The price is £1600 and the minimum offer is £1249. They are trying to send an offer for £1250 but keeps getting declined. There is no option to say auto decline is on. A...
Sale drop
I’m listing but not getting views or not even getting sales …. Even tho I’m promoting items but still not effective
Samsung model not listed
Trying to sell Samsung s26 ultra and imforced to select a model but not listed this is the exact model Samsung Galaxy S26 Ultra 512GB Cobalt Violet
Selling a bandsaw
Please can you helpI want to sell a bandsaw, Obviously i want to comply with the knives and blades policy, but it is too large to post.How can i list it, sell it, either deliver it myself or let the client collect it, i am more than able to verify ag...
Previous buyer asked if I found similar item to let them know
Just a bit of advice. I had a buyer who brought a silver chain from me that belonged to my late parents. They asked if I had anymore and I explained to them that we were clearing out their effects and did not know if there would be any others.We have...
Resolved! Mark Item As Delivered
I sold an item for which the buyer requested delivery. Once the postage label was generated it became apparent that the buyer was very close by so we agreed that I would cycle round and pass the item over by hand rather going through the rigmarole of...
Help please
I have sold a large item by simple delivery but it’s out of the guidelines for size so I purchased a collection now the item has been sent but I don’t know how to update the tracking as I didn’t use the pre paid label
Collection code Issue
Hi, I entered a collection code for my first time, but I haven’t actually given the item to the buyer. The order now shows as “Collected,” but that is incorrect. Should I have sent the item and then out in the collection code or is this the way you m...
Getting my money for items that have been delivered already
Goodevening....I sold an item on eBay and didn't know how to use the simple delivery so I delivered it using another courier but the item is still showing dispatched on my page ..this is my first delivery...how do I claim my funds
Should this be a Policy Violation?
I've had one of my listings taken off with the reason being that it has a Policy Violation for search manipulation. I've included screenshots of the policy violation information and the item it's against. I've ended the listing so it's currently on u...
Collection conformation code invalid
Hi, I just sold two items and the buyer chose to collect them from me. We got chatting and forgot to scan the collection code but the buyer has sent me the codes. They copied and pasted the numbers but only one of them works. I’m pretty sure the buye...
ebay sales drop
Hi everyone,Has anyone else noticed a drop in sales recently? Since last week our sales have gone down. We normally get around 15–20 orders a day, but now it's only about 5–6 orders.Is anyone else experiencing the same issue?
Resolved! No Offline Payments : cash on pickup in listing.
Hi all, I would like some guidance on why I am only seeing Csh on pickup tick box when I list my item for sale. I have looked into the payment section on my account and all my current details are up to date ie: card, bank info and even paypal. I have...
"Offering to buy or sell outside of eBay" violation
My listing was just removed for policy violation: "Offering to buy or sell outside of eBay policy" - can anyone advise specifically which part of this may have caused this? I am guessing it is an automatic/AI thing rather than a human at eBay choosin...
Classified advert
Hi, I have an active classified ad for a motorcycle. It doesn't appear with other motorcycles in the same category because I think it was listed under Suzuki cars instead of motorcycles. The original category won't allow changes when I try to revise ...
Multi buy discount not showing on catalogue page
I recently registered as a business and have a basic shop subscription. I have applied a tiered multi-buy discount to my listings, buy 2 get 10% off, buy 3 get 15% off, buy 4 or more get 20% off.However the discount is not being advertised on my list...
Unable to sell items
I can purchase on eBay but every time I try to list an item I get ‘We’ve encountered an issue on our end’. Payments/payouts does not appear in my account
Revealing Buyers Address
Why is the buyers address only revealed if a label at £2.72 is purchased when it only costs £1.55 at the Post Office. i have started to remove all my magazines from ebay and selling them eleswere wit greater proffit or bundle them together and sendin...
Need help (or at least clarify something) about Combined Products Postage and Simple Delivery
Sorry if this topic has been talked about before (I don't have time to search the whole of the forums and it is probably a really stupid thing to ask about, but I'm getting more and more confused with what I read on the forums + help pages + what I'v...
Multiple items for sale, 2 bidders now saying they cannot bid on more than one item. Why?
Some buyers getting this message on my items: "You are unable to purchase this item due to restrictions from the seller. You have winning bids, submitted offers or bought 1 item(s) from this seller in the past 10 days. Please contact the seller for m...
Resolved! tax year or calendar year re 30 Item / £1760 limit and notification to HMRC?
hi, can anyone please tell me the re 30 Item / £1760 limit and notification to HMRC is for a tax year 6 april to 5 april or over a calendar year 1 january to 31 december please?
Best Practices for Listing SEO
Just wondering what experienced sellers here consider the main things that help a listing get better visibility on eBay. From your experience, what tends to matter most for search — title keywords, item specifics, price, photos, description, or selle...
Editing My Selling policy as a Dropshipper to suit AliExpress and adding tracking number so eBay
Goodevening I'm new to eBay dropshiping please I recently sold my first item to a user using AliExpress as a dropshipper but I don't know how to add tracking details so eBay can confirm when the customer has gotten the item so I can get my money and ...
Resolved! Selling
Will eBay email me if I get an offer on an item I have for sale
Listings -
Can anyone please help me with info on how to list an item with three offers to potential buyers? Bobby
I don't know what to do when someone has agreed to buy my item.
I don't know what to do when I have accepted an offer from someone to buy my item and sent an invoice.
How to add tracking number from another courier to a prepaid order
Hello please i got my first order and i got a prepaid order but i am using another courier to dispatch my item to the customer....how do i add the tracking order
Payouts held for 15 days - how to stop that?
Hello!I've just opened up an eBay business store, and I've sold something already. It says my funds are to be held until 25th March as I don't have a selling history, which I understand, however:It does not tell me what I need to do to receive payout...
Listing used item
I am trying to list a used item but the item condition drop down menu only offers ‘new’.
Seller Return- change partial refund offer
Hi Buyer requested return as they claimed item was not as new (it is, just damaged box, but whatever). Using the ebay returns flow, I offered the buyer a partial refund and to keep the item. They then contacted me through Messages to say they would a...
Edit listing to ebay advert options
I am new to Ebay, i have listed some items, and when i went back to edit and to chose option for Ebay advertiment, couldnt see the options anymore. dont know what went wrong.
listing car related items on the app
anyone else had problems using the app listing or revising items that are car related? each time I do it I get transferred to the browser, this only allows 1 photo to be added at a time and unable to add a skew, I have contacted eBay 2 times i the la...
Selling.
I have advertised an item as quantity one, but there are nine available to purchase. Buyer has requested 4 and put an offer in. ebay keeps rejecting it. Have I set up the item incorrectly, as I would like to sell them to the buyer.
Sharing listings on Facebook
Why can I no longer share my new listings on Facebook etc with relevant groups?
reschedule an advisor appointment for a telephone consult
Hi - like the title says, i need to reschedule an advisor consult but i cannot find any place to do it. Any ideas?
Trying to list but some sort of AI notification
Trying to list a collectable DVD. Ebay suggested using barcode so did. All wrnt well but when asking to list it, weird banner came up, some sort of AI and no way to working out what on earth it means. I have screenshot below. Any ideas?
Collection enabled - wrong location
Hi, I’m trying to sell an item in the UK. I select collection, confirm the post code (correct on the items detail screen) however on the preview listing it is wrong- it is my “home” location (primary shipping address). Any help is appreciated.
SICK OF EBAY REMOVING LISTINGS IN ERROR, then refusing appeal HELP
eBay keep taking down many of my listings for NO REASONI had an Apple M1 2020 Laptop that I purchased on eBay last November & no longer neededI listed it with photos, description, serial number showing, and they took it down saying it is fake?I calle...
change account to business
I need to upgrade my Individual account to a Business account but there is no Edit button next to Account Type in my Personal Info page
Age verification
Is there an alternative way of verifying my age as i dont have a credit card.
Not getting a security code to sell
Im not getting the text or phone call to allow me the code to list - nothing has changed with my phone. Any ideas anyone?
Resolved! Postage Options
I have recently sold an item for approx £256 where the buyer selected Royalmail Tracked 48 with Age Verification at a cost of £9.93, however during the process for selecting and paying for the postage label, the only option available to select was UP...
Resolved! Selling my car on eBay auction (payment method)
I am a UK private seller, with lots of positive feedback as a seller & buyer.I am listing my car as an auction, but eBay is only allowing 'Cash on Collection' with no other options?Why is this please?Thanks in advance.
Can all listings be bulk edited to reduce price by 5%?
Can you bulk edited all listing to reduce price by say 5%?
Multiple Business Accounts
Hi everyone, I currently operate one eBay business account under my limited company. I’m considering opening an additional eBay business account under the same company registration details. Is this allowed under eBay policy?Also, can each account be ...
Problems uploading a listed item
I am struggling to upload a listing - I have completed the listing form and pressed the free listing button but it keeps defaulting to the listing page as a draft - any ideas why? Thanks
Delivery Options for a Hole Saw?
In the UK, bladed items can be sold and delivered only to customers aged 18 or older, so you need to select a delivery service with age verification and remove all others, including collection in person. For more details, see our Knives policy.{e2909...
Fish Cutlery with Age Verified Delivery Removed for Policy Violation
I listed a set of 1924 sterling silver fish cutlery with age verified delivery (see attached screenshot of postage policy).It was removed for policy violation.I cannot appeal the decision as this option is greyed-outThe person I spoke to on the phone...
Resolved! Frozen Active selling page etc
Hi all, I'm really frustrated, I have eight listings (two have sold) but all eight remain on the 'Active listing' page, however all eight are also on the 'Inactive' page. I am unable to send invoices to the two that are sold. I have contacted ebay th...
Cant list item
Hey all I’m trying to list item for sale has to be collection only due to item size but it will just not move past the select delivery option delivery details the continue option is greyed out
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