lies in feedback left

[goldsilverandothertreasures]

i sold a plichta pig this is late weymss they are even in the weymss book the woman said she wanted to return it then left negative stating it was not weymss this is absolute lies e bay will not remove the negative feedback saying it is her opinion i have also set my listings to not except bids from anyone with less thaan ten feedback she had zero but the bid still came through i am at a loss what to do 

[jckl1957]

You have responded to the feedback left - that is all you can do if Ebay won't remove it.  They won't look at evidence so their argument that this is the buyer's opinion will mean the feedback won't be removed.

If you look at your buyer requirements page, you will see that you can't block bidders with less than 10 feedback.  You can apply other blocks and then select to only apply those blocks to members with less than 10 feedback.

Block settings

Block buyers who caused

cancellations of unpaid order within month(s)

 

Block buyers whose primary postage address is in a location to which I don’t post

 

Block buyers who are currently winning or have bought Orders with more than one quantity of an item apply to this count.

items in the last 10 days

Only apply this limit to buyers with a Feedback score of:

[tressygirl]

You cannot block peeps with less than 10 feedback. 

You and I started with zero  feedback,  how would you feel bidding and being blocked just because you were a new buyer with no feedback?

eBay spend Millions on advertising for new members to join eBay,   they definitely would not tell them they cannot buy anything until their feedback shows 10!

eBay do not see the item sold, so they will generally believe a buyer.  All you can do,  is to try and appease the buyer to prove this is a genuine item.  Then,  you can send them a feedback revision to complete.

@goldsilverandothertreasures 

[red_magpie]

Scottish Wemyss Ware pottery is made in Fife, Scotland, but the photo your buyer included with her feedback is marked as made in England. This seems a reasonable concern for her to have raised.

It's just a pity that she didn't try to resolve this before leaving negative feedback, but I don't know why you expcted eBay to remove it - if anything, it supports her complaint.

The answer is probably for both of you to calm down and discuss this amicably. I don't suppose anyone is trying to lie, but why is this Wemyss pig marked as made in England? It could be that the item is a copy, or perhaps Wemyss Ware was once made in England?