I have been a victim of a fraudulent seller

[teen3869]

The fraudulent seller is selling fake designer items as authentic. I asked for a refund, she accepted. She messed about saying the item was not returned to her, then said I had worn the items, I did not! I went to PayPal as EBay had put the case on hold and was taking ages. However PayPal won't refund me either. I've tried to get in contact with EBay, they are stopping me doing this. BTW I have not got the item back, so this seller has been allowed to keep my money and the item.....what is the Buyers protection for??????

Any ideas what I can do please?

[tobiasd4]

If you open ebay case, then go to PayPal, ebay case will close. 

You should have opened ebay case for notbas described, seller provides returns label, you post back for full refund.

If no refund, you escalate case to ebay after 4 days.

Depending on when you bought item, your payment provider may help.

[papso22]

This is not what the buyer protection fee is for.  It's what the money back guarantee is for.

[john1297576]

As paypal also only allow 30 days, you may well be out of time, but once a case is opened with ebay, you cannot go to paypal, unless ebay case is closed first.

This is a very good reason why it can be unwise to pay by paypal 

[red_magpie]

I went to PayPal as EBay had put the case on hold

In the old days I would have said that you should have read eBay's full money back guarantee policy.It was a lengthy read, but at least it was clear.

Today, eBay's supposedly simplified guidance to buyers means that the numerous "small print" conditions that can result in a failed claim can now be seen by clicking on endless and sometimes entirely unclear links.

For example, why should any honest  buyer opening a genuine case think it necessary to read eBay's "Abusive buyer policy"? But this is where you have to go to see the important condition that opening a dispute through another buyer protection programme while an eBay case is open this will result in the eBay case to be closed.

eBay's laughable decription of its money back guarantee policy as "six minute article" almost encourages buyers to just to skim through the Noddy-style easy bits. It is harder than ever for buyers to understand the multitude of traps traps lurking in the full terms and conditions.