Why is easy so awful now?

[blackmatthew]

Have you noticed eBay is no longer any fun to buy and sell on?  If there is a problem, you are basically screwed if you're looking to talk to anyone.  Try finding a phone number to call... Its a never ending roundabout that goes  nowhere... And when you finally leave the site and get the 0800 number from posts from other frustrated users on google, the number is staffed by a bot that will asked you for information that is sensitive,  and then it will blow you out and hang up... As far as I can tell,  less than 1 in 100 calls will go through to a human.  It hung up on me 3 times in the last hour, each time with a different excuse... Outside of office hours?  Its 9.40 on a Tuesday morning... In what world is that not office hours?  Also,  whats with the crazy add-ons and selling charges that make your selling items look crackers?  If I put up a chair for £200,  why does it now appear to the world as £217.82?  It's just messy.  Same with forcing small sellers to buy printers for postage labels that they force on you by giving incomplete addresses for buyers of your things unless you agree to their fascist postage diktats.

WHAT IS GOING ON?  It's becoming harder and harder to be a small buyer/seller on what is supposed to be a community marketplace.  Also more and more large sellers are running scams on buyers here, mostly, but not exclusively from abroad.  I am in one at the moment where the seller sent me a damaged product in the wrong size and is refusing to send a refund until I close the case... Which is problematic because why would I say I'm satisfied with the outcome BEFORE there is an outcome?  They are also telling me the case is worth less than the total amount I paid.  Truthfully, I have no faith they intend to refund me at all.  And this is just the way it is now.  Nothing is easy.  Nothing is fun.  The human element is gone from the company.  It's now just a bunch of bots jerking you around until you wish you had never bothered.  Is unhappiness the desired corporate outcome?  Terminal despair the point of the whole thing?  It's just sad.  Obviously we are just viewed as meat in a machine.  Sheep to be fleeced.  

[jckl1957]

There are lots of extremely long posts covering the issues you are complaining about on the discussion boards.

Member to member is, as it states at the top, for asking Ebay related questions so mentors can answer.

The best way to contact Ebay is to get a callback.

I would suggets you only contact Customer Services if you have a specific question. If you just want to moan about all of the changes, they will probably end the call.

Use the link to get a callback - it is not 24/7.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[blackmatthew]

I would have to have got through to ask a specific question... Which is what I had.  About a specific problem.

So the implication that all I want to do was moan is about as pretentious and helpful as quoting Kierkegaard.

But just this once,  here's one for you, from us poor small troubled buyers and sellers that helped build this site:

Once you label me, you negate me.   SK

Thank you for your reply.  Enjoy your day and sorry to be such a bother.

[fargvs]

@blackmatthew 

Board responders are Members like yourself and can understand the frustration often felt when problems arise and remain unresolved --- The Help options can often be difficult to navigate but Mentors will offer advice and 'point you in the right direction' if you post a question in the Forum and use case options here >

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...

https://pages.ebay.co.uk/ebay-money-back-guarantee/

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid      CS Callback 

[jckl1957]

You're welcome.