Odd/Suspicious response to my Return request

[man_elf]

The seller seems reluctant to fulfill the return request. They are offering me a 80% refund if I keep the item I want to return. Is this sound practice? More importantly, can I be sure they will give me the refund if I cancel the return? They haven't sent me a return address-label yet.

[tressygirl · Accepted solution]

No,  do not cancel the return as there is then no way to ensure that partial refund , it cannot be enforced.

Carry on with the return, if they are offering 80% they can offer 100%, which they have to under the terms of eBay's 30 day MBG policy.

Escalate on day 4,  ask eBay to step in,  if you do not receive a refund or a tracked label paid by the seller,  for the return of their item.

@man_elf 

[man_elf]

Thank you for both. Much appreciated.