UK Seller News: April 2025
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Forum Posts
Feedback removed.....!!!!
Ok so i brought a jacket from japan for my son as he wanted the same as me upon arrival the jacket is nothing like the listings pictures i left a negative and the seller had it removed....!!!!! how is this allowed to happen? is ebay embarrassed that ...
Has eBay effectively stopped selling vehicles?
Been a while since I browsed car and vehicles for sale, so was shocked to see that there are practically no vehicles for sale on eBay when it used to be full of them, almost to the point of being spoilt for choice. So, as per the title, has eBay effe...
Refund someone with buyers remorse
I am a private seller sold a external hard first the buyer claimed it was faulty ( I advised to format and try again) also a file that corrupted can make downloads difficult until it's identified. Then I'm told it's broken ( offered to replace) then ...
Item not get the buyer
I already sent the item with in the time but the buyer still not get the item
Funds on hold
I sold a coat on 29th March. Paid for Royal Mail tracked, small parcel but when I went to post it, it was a medium sized parcel. I cancelled the postage and paid again, to post as a medium parcel. Stupidly I didn’t keep the postage receipt and didn’t...
SALES DROPPED SINCE THE BUYER PROTECTION ?
HAS ANYONES SALES DROPPED SINCE THE BUYER PROTECTION
Error with 'Delivery Service'
Hiya, I am trying to list an item, if and when sold it will fit into a 'letter' sized envelope I have also selected 2nd class, but an error 'Delivery Service' is stopping me from listing the item. It's do i have to select prepaid service now??
Only given a partial refund
I am sure this is not legal, I purchased an item that only worked for a few weeks. The seller offered me £3, althought that was a fraction of what I paid. However, I returned the item with a picture requesting a full refund and the seller fraudulentl...
Problems setting up seller's bank account
While attempting to set a seller's bank account manually, the web page allows me to enter the bank sort code and bank account number, but the account name field is protected and I am unable to enter anything. Does anyone know why this so? (I don't do...
Listing
Why do I keep getting an error message ‘Delivery Service’ when trying to complete my listing?I am using the ‘sell similar’ function from previous listings and not changing my delivery items
return
hi... i returned a micro sd card that was faulty. printed off the qr code and had it posted via royal mail..claimed it was out for delivery over five days ago but still not delivered.. the seller does not respond so thats pointless..royal mail and eb...
unable to sell
Made a listing to sell something and got the message below."You’re no longer able to sell on eBayIt looks like you haven’t met the minimum requirements to sell on eBay, which means you’re no longer able sell on the site. You should have received an e...
Guest Purchase Refund
Hello there, so I do have an eBay account but accidentally made a purchase without even really realising that I wasn’t signed in. The two items I purchased were described as authentic and real and there were no negative reviews that I could see. Day ...
How can this old penny be worth almost £1k?
How on Earth can this old penny be worth almost £1k - there is no product information with it defining why it is rare and worth so much. At best it can only be worth pennies.
Selling a property in Portugal
Dear members:I'm selling a property in Portugal for £223.000.00. Ebay is adding to the final price the Portuguese VAT of 23%. The reality is that in Portugal, we don't pay VAT when buying a property, unless it is a business, which is not the case. In...
Simple delivery
I have sold an item where buyer pays the postage and I get a QR code to take to get Evri postage label with a specified date of 30th April by which I have to do this. My buyer has requested the purchase not be posted until 12th May . Is this ok to do...
Dispatched, item Button, add trackinvg
Ive posted an item via Evri, advised the buyer and sent all info. But the dispatched item button isn't in the drop down box. It now says item overdue but it's been sent Where or how can I add the tracking info ..its all changed? It says go to order a...
Returns
Hello, a seller sent me a broken item and I opened a dispute to return it. He sent me a return label, but I did not use it and sent the item with another courier. My question is: What is the chance that he will receive the item and not refund my mone...
un ordered item delivered to me
Hi Folks ,I recently received an item (not a cheap throwaway) that I had not ordered via e-bay.I called e-bay and they could not find the tracking number from the Royal Mail label on their system.It had a RM tracked label with my name and address but...
in app discount voucher
anybody tell me what an in-app only discount voucher is? worth a tenner off a purchase of 50 quid or more, does it work on a normal paypal paid item bought using a computer ebay acc? thanks
I want to retract a cancellation that i asked for
Does anyone no if it's possible to cancel a cancellation as I want the order now
Not received my order and seller unresponsive
I purchased an item over a week ago. I contacted the seller to see when the item would be delivered and haven’t had a reply. I have tried cancelling the order to which ebay have said I have to wait 3 days for the seller to approve this. This has not ...
VAT being added to my fixed price items?
I’m a private seller, and have been selling quite a lot of things on eBay recently as I’m having a huge house and garage clear out I sell most of my items at fixed price, and in the past few days have noticed that some items are appearing for signifi...
Age verification
How do you verify your age if you don’t have a credit card?
Returning an item collected
A lady collected a 5ft tiffany lamp perfect,shown working,now wants to return it but me to fetch it, i can't, she has opened a case falsely saying defective but she saw it was perfect, i said ok bring it back for a full refund but she wont,now what
Item not received as couriers damaged
Lady client opened item nit received case when evri sent her message saying that item damaged beyond repair. Contact seller. The item was well packaged soft flat parcel containing brand new top.cant get any information from evri other than item damag...
Item too heavy for qr postage
how do I get a new QR code for postage to cover my item that is heavier than what eBay estimated
Postal tubes
How do I now list a poster in a Postal Tube with the new system of Simple Delivery? Nothing seems to match the size of a tube in the Simple Delivery options!
Combined postage
Now I sell through simple delivery how do I combine postage to someone who has bought 3 items
Returned used item
Hi, so i have recently received a return on a shaver, the item was brand new sealed in box, buyer has stated they were unhappy with performance and sent it back, the problem is the item has now been unsealed and has obviously been used so i can no lo...
False RRP prices.
Why do Ebay let sellers lie about the Recommended Retail Prices?So many sellers are claiming items where twice the price they really were.Its that false advertising?Is that legal?
Resolved! Feedback number increasing but no added item detail added to the feedback listing.
I can see that my feedback amount is increasing, but its not adding further detail from the items involved on the feedback givenBeen happening for a few days now.
Simple postage costs
Hello PeopleAfter having a 7" vinyl single returned (because it was the wrong size? - yep, really)Anyway - whilst relisting same item, it seems I am now going to be charged £2.70 for "Simple delivery" when it will only normally cost me £1.55.I offer ...
change Age Verification System, pls
ebay - I just bought £40 worth of multitool blades and a pair of cable snips. Wanted to buy from you but you only verify age with Credit Cards. I only use debit cards, which, although only issued to adults are for some reason not good enough. You los...
Changing my email address.
I am trying to change my email address in my profile. After pressing edit and writing the new address I get a message in red saying enter a valid email address. The old email account is closed, so at the moment I am in limo. Any eBay emails going to ...
No QR code on collection
Buyer couldn’t give me a QR code to scan or a passcode on collection. How do I release payment?
Non payer paid after 2nd chance offered to another buyer (after the 4day period)
I have lost trust with the original buyer as they stalled on paying, I thought I had sent an email to ebay raising concern about this and requested copy but do not appear to have received this. Item originally sold 20 April on 25th April I offered 2n...
Received a parcel with a pair of trainers - not my order
Hi there, if anyone can help. I have received this morning a pair of bright trainers. These are not mine andperhaps the seller has sent to me in error. I have already been through some of the previous purchases in my dashboard but cant see anything t...
I bought an item on eBay but eBay won’t let me sell it on eBay
I bought an item but it wasn’t right for me. seller didn’t accept the return. I can’t access eBay buyer protection to help with return, so that’s useless. I listed the item, it says it’s a restricted item as its an air rifle part?I listed it again us...
holiday / time away
i am going to be away for 34 days but time away only suspends sales for 28 days - any item how i can suspend the account for 34 days - if i end all items how long do they stay on the system? thanks for any help
Buyer has not collected item in 4 months how do i refund so i can re sell
Buyer has not collected item in 4 months despite constant messaging from me. How do i refund so i can re sell
Starting a Listing
Hi, I’ve got a listing ready, but, I’m having trouble with the “Delivery” section. I keep entering “Custom Delivery” details needed, ie Royal Mail - 87p, but when I press “done” and it returns to the listing, the delivery section changes and comes up...
New eBay Automated Positive Feedback not showing in seller feedback. UK issue?
While checking through my recent orders a couple of days ago I noticed that two (from 9 & 10 April) now have eBay's "Order completed successfully - tracked and on time" automated positive feedback comment. I then looked at the feedback number in brac...
still no letter post option,
still no letter post option when trying to relist some cards which will go in a letter ? but only get large letter option still ,Ebay have been weeks sorting this and got nowhere so unable to list ,
eBay easy shipping system?
Had another problem last night with the eBay easy shipping system. It again messed up the shipping, this time the price so the buyer had paid but I could not afford to post the item so I had to cancel the sale and appologise to the buyer. Another sal...
'Post now' message on an item that was sold and collected.
In a bit of a 'Catch 22' situation here.Sold two items together which were marked as collected along with the collection code that was given to the purchaser. However, on my Orders page there is a 'Post Now' notification for the items that were colle...
Postage Cost Query
HI.I received a postage label from the buyer. Buyer has received item and had to pay an additional charge. Buyer wants me to refund this additional charge. I can't work out if I'm responsible or not??
Global shipping
I am enrolled in global shipping programme but it is not showing on the listing. A buyer is USA cant buy my item as it comes back no international shipping
Postage
The parcel I have sent weighed over 20kg so I was unable to use the prepaid label and had to send separately using Parcel force. How to I confirm when buyer receives and how do I claim back the unused original postagelabel?
double postages for UK
i do need ebay charging my customers EXTRA CHARGES as I sell under £20 this is covered already in my shipping and handling as cover from royal mail goes to £20 with a cretificate of posting . MY CUSTOMERS DO NOT NEED THIS SURCHARGE in fact it is beco...
Reclaim Postage
Can I use or reclaim the paid postage on sales I’ve made that the buyer paid?I had to buy additional and separate postage to cover the insurance. Thanks. Em.
bought pre paid label by mistake
I bought a pre-paid label by mistake, then posted it as normal, it won't let me mark as dispatched
Notify item dispatch.
I used Royal mail rather than evri to post a book. How do you notify eBay that the item is dispatched? Ebay keeps reminding me to dispatch it. The buyer has already received it.
Resolved! Make offer error
Trying to make an offer, but all I get when I push the make offer button is "We looked everywhere, if you still need help yadda yadda" page does not exist spiel. Obviously an error but Ebay help only offers these community pages, any ideas ?
Why is ebay stopig Me from been abel to do cash on collection for items i want buy
been sent too many items that I would not have patd for if i had seen them
seller being unprefessional
I have a problem with a seller, I have been buying comic books from this comic book shop. For years, since the pandemic. But I noticed that every now and then sometimes they would forget to send an item, and sometimes I would expect them to maybe sen...
Parcel Carrier need to change
I tried to arrange a parcel delivery. It automatically picked up Royal mail post letter size.I can’t post it because it’s too big. The buyer has the tracking for this parcel which I can’t send and I can’t find how to change the carrier to another car...
Account restriction
My eBay account has been restricted and don’t understand why please can you help
Missing order
I have just placed an order, or so I thought. I paid with PayPal in 3 & the 1st payment left my bank immediately. however… I have no sign of the order in my purchases, no email confirmation & the items are still showing in my basket. im banging my he...
Seller not responding
I bought a big item that said it was in same town as me and it was collection only, I bought it on buy it now and arranged payment on PayPal,I have messaged seller to get collection details and they have not responded,it's been a week and half and eB...
Resolved! The goods were received by the buyer.The delivery service provided a photo,but Idid not receive mone
The goods were received by the buyer.The delivery service provided a photo,but I did not receive money for the goods,since the financial institution declared a dispute.Isent the goods on 03/13/25 buyer receive them on 03/17/25
Withholding refund
I have returned an item to the seller as instructed and paid international fee etc which I have proof of… I get a message to say that he had to pay €30 and so I’ve to take it up with DHL when I never originally sent it with them, I track the parcel a...
Order Cancellation
Hello,I am new to ebay.I recently sold an item. The buyer sent a cancellation request and payment was made immediately. Me the seller declined the cancellation request initiallyas i had already created the poatage labels.The individual messaged me de...
My first sale
Sold my first item which was collected today. Am waiting for buyer to give me the code. Have emailed a reminder but no response as yet. Cannot believe this has happened think I will close my account if I don’t receive payment. Very gutted
Sales Drop After Upgrading to Business Account – Seeking Advice
Hello eBay Seller Community,I recently upgraded my account from a personal to a business account, and since then, my sales have dropped by more than 50%. I’m wondering if anyone else has experienced a similar issue after making the switch?Has anyone ...
Postage labels
I dont understand why Ebay have taken over sellers requirments for postage.I have always chosen Evri for collection, (due to being disabled)after printing off the Buyers address.But now it seems, only Royal Mail has collection.After selling on Ebay f...
Sending an order
Whenever i go to an Evri store they say The sage green bin is too big for them to take and send off. i’ve been to over 5 evri branches and they’ve all said the same thing. what should i do?
Refund withouth return
The xd reader i bought is broken and cannot be used. If I return the item, i need pay for the delivery fee by myself. So i request a refund without returning the item.
Ebay charged my customer lower price than listed price. It happening with me third time. Help please
Ebay charged my customer for an item £26.48 but my listed price is £43.26. It happened third time with me. I did complain but no use. What should I do now?
How to combine two orders
Hello,A buyer purchased two separate items from my store, and I’d like to combine the postage. However, eBay isn’t giving me the option to do so. I’ve already purchased a shipping label for one of the items, but now I can’t mark the second item as di...
eBay Simple Delivery problems!!!!!
An item I sold got returned back to me by the courier (EVRI) so I contacted eBay to find out if there is a way to get a new delivery label and they said no but I could pay the postage myself and then claim the cost of thepostage label through eBay. I...
Item not as described. Ebay closed return period on the day it arrived (2 days after purchase)
I purchased a gold bracelet on 21 April 2025. It arrived on 23 April and I found that it was too small for my wrist - it was clearly made to fit a child's wrist. I tried to return it but eBay told me the return period was closed (on the day I receive...
New postage for small items
I sell patterns which need a large letter under 100g for postage.Is there any way I can offer a reasonable postage ie £1.55 instead of £2.79 which eBay Simple Postage offers?Thanks
Buyer is from jersey and can’t pay for item
Hi, I have just sold a pair of gym trousers and the buyer has said she cannot make the payment. is there any problem with purchases from Jersey as that is where she is from and it’s the only thing I can think of that might be an issue. Thanks
Simple delivery not available for items with variations
I am amending my listings to allow for "Simple delivery" This is simple but laborious, but will work for my larger items. Items which are listed with variations do not show the choice of simple delivery. The variations relate to colour choices, but a...
I recently oredered and paid for a bitless bridle for my horse. The Royal Mail tracking service sa….
I ordered and paid for a bitless bridle for my horse, Royal Mail tracking says it was delivered two days ago…but it is nowhere to be found. I don’t seem to be getting much assistance rom eBay regarding this!just saying seller has sent it it and it’s ...
I am unable to make a best offer on anything.
When I try to make a best offer on items that allow it I am told that the page can't be found.
Won't let me complete a listing on ebay motors
Won't let me complete a listing on ebay motors
Undelivered parcel
I posted an item by RM. It has come back undelivered. Who pays to resend it?
Wrong item
sent an item to customer he said he got the wrong item , I sent him a chuck for a drill he got a cooler a bag for medical stuff , I don’t sell bags I no I took it to the post office it’s tracked and been delivered Qr code from eBay ., like I said I n...
Is it free for private sellers to sell motorcycle parts on eBay ?
Is it free for private sellers to sell motorcycle parts on eBay? It`s a simple enough question, but I`m blowed if I can find an answer through Ebay or Google.If it`s not free.. what are the charges for a prive seller of Motorcycles ? I can`t make it ...
Policy Violation
I Have Received A Policy Violation Today On An Item I Sold About A Month Ago, eBay Wants To Remove It!!!! How Can You Remove It When It's Already Been Sold. Has Anyone Else Encountered This?
I'm having trouble listing an item and cannot proceed...
Hi there, I hope someone can help me with this - Basically, I'm trying to create a listing and everything is fine until I click the last tab at the bottom to post said listing....but then it keeps coming back with "Looks like something is missing. Pl...
Received negative feedback
Hi everyone sold a gentleman some items posted them within dispatch time item haven’t arrived I have tracking number proof of date items were sent with receipt got in touch with eBay to remove negative feedback they did not remove it this doesn’t see...
Selling a written off car without declaring its written off
I was interested in buying a car on eBay( private seller ) but I decided to check the history of the car and found out it was an insurance cat n write off .There was no mention of this in the listing so I mentioned it to ebay and ebay looked in to it...
Sponsored items are showing as free 4 day postage to potential buyers
I had a buyer message me today to ask why my listing was displaying as "free 4 day shipping" yet postage is charged as soon as they go to order. Understandably, they were a bit annoyed at this because it is false advertising. I explained to the buyer...
Postage
Can anyone tell me if any listings I have where I chose my own postage and not simple delivery be altered by eBay to simple delivery?I have tried customer service and am unable to get an answer thanks to anyone who can help me
complaint
Hello. I bought a tablet. The description says Galaxy Tab A7, after I set this tablet up, by the way, it works very slowly, I saw that it is a Galaxy Tab A6 model, YouTube does not work on it, apparently because this device is outdated. Imagine how u...
Business Seller advertising delivery and refund but refusing me these options if I buy
My earlier post was deleted as I had named the seller and the item. I did not realise this is not permitted. I have revised accordingly: I saw an electric fire in an old catalogue but discovered it is no longer available. I then found it on eBay. It ...
Incorrect Currency in Selling Overview uk based
I just started a new account and every thing is set up correctly, but the seller overview is showing us dollers.I have clered my cache and that did not help any advice on how to fix this please.
Speak to
Speak to someone
Payment
Has anyone had to wait 30 days for money made in a sale to be transferred into there account
Sale of Fertilised Eggs
This morning I've had a ad removed for Fertilised eggs, looks like they have changed the policy as of the 18th March.Anyone else disappointed in this? Still loads of eggs for sale but my guess is they will sift them all out over the next few weeks......
Resolved! Will listings be altered by eBay to simple delivery
Can anyone tell me if any listings I have where I chose my own postage and not simple delivery be altered by eBay to simple delivery?I have tried customer service and am unable to get an answer thanks to anyone who can help me
Hi i sold a item. Buyer received and is happy .but i added wrong traking number
How can I mark as received so I get paid thanks fred
Custom delivery for stamp selling
Morning,Like many others, I sell stamps on Ebay, mostly under £10, which should be exempt from the simple delivery that's been bought in.When I chose custom postage/picking 2nd class, small letter rate, the usual postage box appeared, but before I co...
Malicious Feedback Removal
I am trying to have some malicious feedback removed from around a year ago - I thought it had been removed but it seems that never happened. It’s completely inaccurate and unreasonable as I gifted her two further items and had to wait an inordinate a...
Ebay isn’t allowing me to print off a return label, any advice?
Ebay isn’t allowing me to print off a return label, any advice?
Postage Costs Label re SD
If I purchase a label for an item 1kg for Royal Mail the SD price is £3.44. However RM don’t do a 1kg weight price but is £3.90 untracked or £4.05 tracked 2kg.Is the SD price of £3.44 and the weight 1kg printed on the SD label because obviously the p...
restriction when i try lost products
hi anybody can help me how you can add your products to ebay from go daddy online store it doesn’t let me say i got restriction on how many things i can list when i only listed one bed on ebay businesses account
Postage fiasco
Hi, Don't put much to sale on Ebay but decided to have a little declutter and sell a few bits. However I just cannot understand or input what I want for postage. I don't have a printer, also I am housebound. My preferred postage is Royal Mail pick up...
Discounts
A bit of a problem here: Some listings show discount codes when viewed as a guest, but the codes disappear as soon as I log in and they cannot be used at checkout. Why is this? Many thanks.
Invoice
Hello dear ebay community i really like buying products from this website u can check my purchase list i have some issues plz resolve my issue saller not giving me reply
Returning Item for replacement
I have to return an item for replacement. The seller has requested my address for sending replacement but Ebay will not allow me to give seller this. How then do I receive replacement?
Starting bid when reduced.
On reducing the starting bid, the amount including shown to prospective buyers has not been altered from original plus buyer's premium?
Can I cancel a listing which has a bid against it ?
Hi. A buyer has bid but wants to collect tomorrow but the listing doesn't end until Sunday. I can't edit it to buy it now to close the deal. What can I do please ?
Play store
Hi All, My ebay app won't open, it won't open unless I sign into the play store first, why?
New trusted device message
hi, after logging on to eBay, I received the following message. Worried that the location is many miles away from me and maybe my security was compromised. I changed my password but also worried if compromised was my new login mirrored by hackers. sh...
Selling restrictions
Where do I go from here. - I've spoken to 5 eBay staff over text chat and they were all useless. - I've highlighted the issue ( my sellers account is restricted due to a negative balance of £10 that I can't pay because eBay won't invoice me)They say ...
Simple Delivery - Not Allowing "Seller Pays"
HiHopefully someone knows the answer. Currently as I enter an item, Simple Delivery will NOT allow me to enter "Seller Pays" and repeatedly enters "Buyer Pays" and the amount. I can't see how to resolve this. Thanks.
Can anyone help with accessing their account? I cannot log in, it says I'm offline when I'm not. Nev
I've tried to access my account this morning but it says I'm offline which I'm not. It keeps telling me to reload. Never happened before? Can anyone help?
Royal Mail / Ebay postage invoice
Purchasing Royal Mail 2nd class large letter postage labels on eBay. How do I get and invoice for my accounts? I know it’s not VAT rated, but still would be easier to have an invoice. With eBay now been cheaper then buying then on a Royal Mail accoun...
Resolved! Item sent to wrong address
I have purchased an item and the seller decided to have it sent to a pick up point (UPS) without consulting me rather than the my home address that was clearly stated on the order. I am unable to get to the pick up point and advised the seller of thi...
How do I get to speak to a human being
How do I get to speak to a human being???
Payout
Hello, I wanted to know this whole Ebay payouts system thing works as I'm legit confused on how it works because I thought that when an item is sold and its delivered etc. And I get that "funds are available" thing (even though it doesn't show on the...
Seller Protection
The buyer s bank started a dispute that the goods were not delivered.I was declared the loser of the dispute.But the delivery service provided a photo showing that the goods were delivered.What should I do? eBay did not return my money.
Paypal
Simple question; How do I put my paypal onto Ebay? On mobile. Thank you for your time
Misleading Seller Item Photo
Hi - can you please help me with the following? I recently purchased a lamp in the UK for £9 expecting it to come with a shade as shown on the main image photo but it only came with the main bottom piece. After contacting the supplier, I was told tha...
Item collected today but payment showing as pending
Buyer collected item from today, QR code scanned - all working fine. However the payment is showing as pending, I’ve sold with eBay before albeit about 5 years ago, I thought once the item had been collected and collection code/QR code had been regis...
COMPLAINT
I WANT TO MAKE A COMPLAINT TO EBAY
Cannot delete violation on my account
Recently, I received a Product safety violation and now I am trying to remove it however I cannot click the "Start Appeal" or even the "End listing" and up to now it shows on my account. I appreciate all your replies, thanks
relisting items before the auction has ended
I am currently the high bidder on an item, it has 17 hours to go before ending, the seller has duplicated the exact listing as a much higher "buy it now" is this allowed, there was no buy it now on the original listing, and my bid would have prevente...
Returning items
Hi if I return items to seller would there be any risk of them not refunding or replacing the wrong Part ? I have received the return address from eBay message
Damaged product in transit
Hi , I ve started selling things on EBay recently and I am not sure how to handle this situation! One of my products was damaged in transit by Evri even the product was wrapped twice with bubbles and have had 2 stickers with fragil on! The buyer want...
Seller not posted item and now has had account restricted
Hi as per above I bought an item on the 18th and the seller purchased the tracked postage before I purchased the item , he said he would dispatch the day after .He still hasn't taken the item to the parcel shop and keeps fobbing me off and now he has...
Never received my item
Hi. Can anyone relate to this issue. In December I purchased a motorcycle fuel tank on eBay . And paid instantly for the item at a click and collect delivery. But for some reason the store would not accept the item. I didn’t know about this until abo...
Payment Held
I'm a new Ebay Seller and I have already sold 10 items, as of writing this and when the items were sent to the buyers, I was told that the money would be sent in "2 calender days" after it has been delivered and therefore, I waited for the payments t...
eBay buyer has no review
Hi, I have just sold a new iPhone on eBay and noticed the buyer is new and has no reviews. Is this safe? I am worried I might be scammed. Any advice? Thank you.
Refund
Hi details of case saying that I received refund on Apple Pay (which I paid polish card) at 11 April, but I did check y bank statement and there is no refund, the case is close, where I should look for a help in that case ???
Sick of getting hit with vat by ebay then they tell me seller has a business registered outside the
Getting sick of ebay charging me vat on items I buy which are all listed in the UK ebay say this is because the seller has a business registered outside the UK surely if the seller is operating from a business in the UK and has stock I would assume t...
Not available to UK buyers
A potential buyer has contacted me saying that when he tries to bid he is told that the item is not available to UK buyers. I have double checked and have not exempted and countries.
Cancel or void a postage label
i purchased a postage label and made a mistake so need to cancel or void it. When i follow instructions it says i cannot cancel the label. Can anyone help please.
receiving a call from ebay customer service from abroad
Hi there, I need to ask a question about a return and all I can get is the bot assitant on the chat directing me to receive a phone call, which is fine, except that I get called from abroad! And my phone plan does not have the allowance for those cal...
Resolved! Saw without blade
Does anyone have a workaround for selling a saw without blade? Circular saws, reciprocating saws, jigsaws with no blades. At the moment I'm forced to do age verified and swallow the difference but it's not viable going forward. Customer service didn'...
Newcastle united 2024-25 away kit
Hi there I'm wondering if anyone on eBay wants to buy my Newcastle united away kit Xxl
Return
Hi, I purchased a dress, but the seller provided misleading sizing information. I want to return the item, so I opened a case for a refund. However, the seller closed the case, and eBay has not been helpful.”
Unable to list or relist - something missing-delivery service
i have been unable to list or relist since yesterday. getting message-looks like something is missing - delivery service. I sell postcards/photos etc. small envelope. post box within 100 yards. 90 years of age. no transport. use my own stamps. This s...
return refund
Hi I have had a request for a refund but the item is as described. I'm happy for them to return but am I right that I will only need to refund the item cost and not the amount they originally paid for me to post the item out? Thanks in advance
damaged item
I have received and item I bought today and its arrived damaged. I want to start a return and a refund request but it says I have to wait until May 7th .? why is that
Customer received item says its damaged
What is the process to follow pls. The customer has received item sold and has sent me a photo saying it is damaged what should I do?
Resolved! Evri commercial invoice
I have a package to send via Evri to Northern Ireland, it has provide me with a commercial invoice, does anyone know if this goes inside the package or has to be on the outside for the Evri people? Also, do I need to make more then one copy of the co...
Phone Black listed after a year
Hi. Purchased an iphone 14 pro on ebay and 18 months later it has become black listed by Vodafone. Any advice welcome. Vodafone will not speak to me as i am not the original owner..? Thanks
Payment
Can someone help me, I’ve been using collection code for about a year and a half now! And yesterday I’ve got 5 sales that day and it’s telling me to enter a tracking number? But I’ve already put the collection code in that the customer provided me?
Ebay Royal Mail
Has anyone else noticed that if you send An Album/Vinyl Less then 2 KG Royal Mail Tracked 24 Delivery in the U.K. Buyer Protection fee £2.12 Postage label £4.29 The Delivery time is taking 10 Days!! And then you are asked to pay £3.30 from Royal Mail...
Resolved! Sold a item and seller wants refund - I have paid for postage but haven’t sent it
Hi I have just sold a childs toy and clearly stated it was the cart only- no items. When it was sold I messaged the buyer to check they were happy and I mentioned I would pack and post the next day. I didn’t hear anything back and paid for postage, b...
Item damaged by Evri- i can't seem to get a refund!
I sold a vintage item this week, some of the items were fragile but i packaged it really well, the buyer said so himself, but evri somehow managed to smash the contents due to lousy handling.So, i then get an email, via ebay from the buyer, with a ph...
REturn label provided but noy used
I sold a motherboard and cpu, the purchaser stated it was not working so I provided a return label at my expense. The buyer has not returned the item and has now closed the dispute ,stating the item is working as described.The postage label issued by...
Postage
I’ve sold a large item(awning) but when I try to get a postage label I get the message “No services available”. How do I proceed ?
Can’t list e bike
I can list my e bike for sale but there are loads on here? My listing says policy violation
Simple delivery - can I prevent international sales?
Hi there, I'm still getting to grips with "Simple" Delivery, had a bumpy start with the one parcel I've sent so far. I looked at the printable label, which appeared to invalidate the QR code, got an "Already printed" error at the Post Office so had t...
Extra Carriage Charge
Hello, I've sold an item which was listed in good faith with acceptable P&P costs, buyer paid promptly at auction close. Carriers require a "remote Delivery Charge extra" for an address in the highlands, how do i invoice that supplementary cost to th...
simple postage
Has minimum eEay rate for postage gone up from 87p to £2.70. I've tried three times to list a stamp item but when I attempt to list it it tells me that there's an error with postal information
Resolved! Clarification Needed: Are Buyer Protection Fees Part of My Income?
Hi everyone, I'm currently preparing my Self Assessment and could really use some clarification. I'm someone who likes to be thorough and accurate, so I want to make sure I understand how eBay handles payments.From what I understand, when a buyer pay...
Collecting item from post office
My item has been delivered to post office and I have the code. I am unable to collect because of disability. How do I get it.
Cappachino no sugar Please?
Hi, I keep coming on here hoping someone tells us they have just seen eBay has sent out a written apology to all their small private sellers about the latest changes they have made, and admitting it was all a big mistake, and that the bloke who came ...
Simple Delivery Refund
I sold two tyres today and paid forSimple Delivery. Royal Mail refused to take them and I had to pay for Evri. Can I get this refunded?
Resolved! HAVE UC CALL BACK
HAVE UC CALL BACKPlease check your payment details or use a different payment method.A / S / P
***** OUT OF TARIFF £4.50 POSTAGE FEE FROM EVRI
Hi, just want to bring to your attention an additional £4.50 fee I received from Evri from a book I sold on Ebay using their postage label service. Evri emailed me to say the book weighed 1200gms not the 1kg I had got covered. Fortunately I had taken...
Seller wanting me to correspond via email
Hi I received a faulty item and the seller is wanting me to provide a video of the fault via email. I was wondering if it's safe to do this as I will be corresponding outside of ebay?
Unable to deliver. So courier sent item back to eBay shopping what happens then
Dpd called yesterday to deliver item. But didn’t get a PIN number on time so dpd wouldn’t leave it. And now it’s in its way back to eBay shopping. What happens now
Ongoing Verification Issues, Conflicting Info from Support, and Sudden Listing Removal
Hi all, I’m hoping someone here might have experienced something similar or can shed some light, because I’m genuinely at a loss. A red banner recently appeared on my eBay selling page, prompting me to update my details. I followed the instructions a...
Age verifing faild
I can't proceed to payment because of age verfiy step,I did not have credit card,debit card is useless in this step how to solve this.
Cancelled order before payment received
Hi, l cancelled an order before dispatch following eBay's cancellation process.Refund issued but taken from my eBay funds.Obviously before l was paid.When will eBay refund me?Thanks
Open Revise listing - but wont let me change anything
I can open Revise listing on the item - and select fields I want to change but the editor wont let me change anything.
Payments on hold until two days after delivery.
Hello Everyone,Can someone please clear something up for me? Having sold an item, it is my usual practice to purchase my postage label from Ebay. Sometimes however, I choose to send by way of another courier. This could be because of size or weight. ...
Why is ebay debiting my bank account for £73.38 quarterly by direct debit.
Hello can anyone help me. Just noticed for the last two consecutive quarters ebay have debited my bank account on repeat quarterly billing for £73.38? I cannot work out why this is? Can anyone advise please? thank you
Buyer has collected item but isnt providing the collection code
What do I do? I have messaged the buyer but they have not replied, how do I release the funds and confirm collection?
Not Posting from UK to Europe Etc
Hi - I've put an item up for sale recently and didn't want to sell it outside of UK to avoid issues with postage etc. There used to be a flag you could turn on to say you wouldn't sell outside of UK but this doesn't seem to exist any more. I didn't s...
antique silver knife
i listed a 200 year old knife i used ebays ia to list the item now they have removed it i want to know how to relist it correctly all the items listed on here that people lie about i have been honest what do i need to do to relist
Simple postage !
How can I avoid this new listing with simple postage. It overcharges and does not allow free delivery with free printed labels which we get with Royal Mail.thank you mike mbl1306
Refund
Hi, we brought an item and it doesn't work. We've contacted the seller multiple times and they are not getting back to us what do we do?
£4 delivery fee added to my buyers
Hi I have recently noticed that somehow my buyers are now being charged £4 for delivery on everything i have listed . But i have not changed anything and my setting still say Free Postage .Can anyone help with this as i have not changed anything and ...
Received empty parcel
I got an empty parcel for my order. I engaged the seller, they felt sorry and informed me that another order is on its way to me but I still have doubts. Meanwhile, I had already contacted Ebay who had helped initiating a return request. The seller i...
Posting in the Listing
I am having trouble listing the kind of posting I am supplying. It wont let be add anything without defaulting to the dearest payment available. Is this a technical issue or has something changed overnight?Anyone else having trouble?
Restricted Bidding Amounts in an Auction
I came across an Item this morning that I wanted to bid on with a starting price of £25 plus BPF. There was only 6 minutes left and no bids, so I went to the bid box and instead of being able to enter my bid value, I was given three incremental bid o...
Delivery instead of posting
Hi we originally were posting a large , heavy item and the buyer paid courier postage. We then decided to hand deliver instead, the buyer signed for the items upon delivery by myself however as it wasn't in the eBay system for delivery/collection, th...
Sold my item for £15 yet payout only £9.35
Hey guys! I recently sold an item for £15.00. However, my payout for the item was only £9.35. Any idea why that might be?
CARTIER WRIST WATCH RETURN ISSUE.
I have received a return of my Cartier Watch from authentication and the back watch case is damaged.
Resolved! CARTIER WRIST WATCH?
I like to make a claim for my cartier wrist watch?
postage label
Seller cannot print my postage label.I’ve reduced the letters and numbers in my address.Any ideas ? Thanks
Resolved! Wrongly cancelled order
I have sold an item which all went as should. Same item was kept as listed, eBay mistake, then sold again.The buyer requested a cancellation which I mistakenly declined.We're both in limbo as to what happens next.
Simple delivery change over
How will I know when I'm changed to simple delivery what will I see different Thanks
Resolved! Refund issue
Good morning I sold an item for £52 yesterday but had to cancel 10 minutes later as the buyer wanted to collect in person. A refund was issued and my account funds are now saying -£52. My question is "will I still recieve the funds from the sale to c...
Local pickup
Hi, does anyone know why I am unable to activate Local Pickup on my listings? It only shows a locked icon when I create the listing. Thank you
Seller wants extra €25 shipping after I paid for item and shipping, not ok with me.
Seller:Dear customer,Thanks for your purchase#27-12960-87918;We're sorry to inform you that your order failed to ship.Because the shipping cost is increasing, the carrier requires a shippingfee of 25EUR before they can deliver this item to your addre...
seller hub postage label invoice
Hi does anyone know where i can find my postage label invoice on seller hub? Thanks.
Subject selling fees
Haven't been paid for 2 cars never collected Bentley fiat motor home not been sold
Subject: Request for Messages Older Than One Year
I previously requested older messages from my account but messages only go back one year. However, I urgently need messages starting from January 2024 due to an ongoing dispute with a seller. These messages are critical for resolving the issue, any a...
Resolved! Shipping for return
So i sent a item back and payed for the shipping yet ebay is trying to say that i didnt, i cant contact them either and its almost 28 days which is when they stop taking refunds, what do i do?
Resolved! Age veryfacation to buy edging shears, i don't have a credit card it says debit card is not acceptab
I'm trying to purchase a pair of edging shears, ebay say credit card details are needed to verify my age, i don't have a credit card, they are saying debit card is not proof. I'm 78 years old.
question from bidder
Bidder has asked me a question but I cant see where the "reply" button is in messages and ebay says to search advanced using his ident under "by bidder" but that option is not there.
Cancelled order & refund
Does anyone what happen if I have cancelled an order before the funds was cleared.
Messers
WHY CANT SELLERS GIVE THE MESSER BUYERS NEGATIVE FEEDBACK BUT THE BUYERS CAN !!!!??? HOW THE DOES THAT WORK WHEN SELLERS GET MESSED ABOUT SO MUCH !!!!!
How long are non active listings saved for
I advertised a caravan last year but took it off over the winter period planning to re-advertise now but it’s no longer visible??
Postage changes to relisted items
hi there. I don’t understand why eBay keeps changing the rules. All of my items usually automatically relist, now they have stopped re-listing so I go onto the ad and press relist and it keeps changing my postage preference. My preference on the old ...
Delivery issues
Hello I want to order an item, supplier is located in UK, also i need delivery within UK but when i want to place the order, it doeant allow me, it says the seller doesnt ship to this address meanwhile i have conted him he has no issue, i have many...
Return Request
Hi, I’m a new seller on eBay. Today I received a return request that a part is missing from the item but I already mentioned this in my description. Please guide me, What should I do now and how should I handle this return request?
Damaged goods
How do I request a refund for damaged goods
I have been contacted by a potential buyer they have been trying to send an offer through .Its rejec
I have been contacted by a potential buyer who has been trying to send an offer through on an item. I was happy to accept it but when she trying to send offer keeps telling her that I have turned it down. It never came through to ne in the first plac...
"We looked everywhere" error when I make an offer
This started happening a week or two ago, and I can see others have struggled with it. Is it some kind of rate limiting thing? Am I tripping some security script or something? And anyway, how can I fix this?
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