Wrong item

[shaunakni0]

sent an item to customer he said he got the wrong item , I sent him a chuck for a drill  he got a cooler a bag for medical stuff ,  I don’t sell bags I no I took it to the post office it’s tracked and been delivered Qr code from eBay ., like I said I never sell bags . What shall I do cheers 

[tressygirl]

Send the buyer a polite message asking them to check their other purchases as this wrong item must have come from another seller.

If the worst comes to the worst , and they open a case for item not as described,  you will have to accept, and refund as cases are all automated,  no human contact. Then,  you appeal the decision , and I won't lie it's not easy.

This explains how to appeal:

https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369

@shaunakni0