Not received my order and seller unresponsive

[yohjikamamoto]

I purchased an item over a week ago. I contacted the seller to see when the item would be delivered and haven’t had a reply. I have tried cancelling the order to which ebay have said I have to wait 3 days for the seller to approve this. This has not been approved yet. I’ve messaged the seller again and still no reply. 

How can I get my money back - everytime I ask ebay for help it keeps telling me i can not do another request

[jckl1957]

You have muddled things up by requesting a cancellation when the order is probably on its way - a week seems like a long time, but the 4 days of the Easter weekend were not working days so your order is probably not even late yet.

Find the email you got from Ebay when you paid and check the latest estimated delivery date.

One day after that date, you should be able to open a case stating you have not received your item.