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Seller News: December 2025

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Marked a sale as ‘payment received’ by mistake and cannot cancel sale - help please!

I meant to cancel a sale as the buyer was from abroad and I very clearly only sell to UK, but must have accidentally pressed ‘mark as payment received’ from the drop-down box instead of ‘cancel sale’. Now I am unable to cancel the sale and have asked...

Item missing from bundle

Hi, looking for some advice about this one- Received a bundle on the weekend which was supposed to have three items in, but one was missing. Have emailed the seller but they have not responded. Just wondering what the next step would be? The advice o...

User avatar by • Engager
  • 9 Views
  • 1 replies
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Resolved! How can I set postage for items that are larger than the Simple Delivery options?

I spoke to an Ebay agent yesterday who advised I should start a new draft & "Custom postage" should come up, unfortunately it doesn't. If I change the courier options to Evri only, the system changes all of my items for sale to Evri only, not just th...

Bulk auto relisting not working

Hi, I would appreciate any advice or help on the topic of auto re listing not working when bulk editing. Due to multiple items ending and needing relisting, I use the bulk editor tool. For several months I noticed items would be relisted, and within ...

Your payouts are on hold until you update your account details. Please update by 29 Dec, 2025 to avo

"Here's what we needIdentity information To keep your account secure, verify it’s you."eBay has held £230 of my money for months. I have scanned in my driving licence three times. And I have uploaded the same by two different mobile phones so many ti...

User avatar by • Contributor
  • 94 Views
  • 3 replies
  • 0 kudos

Mobile phone bundle

Trying to list my old mobile phone plus all accessories for it and cannot for the life of me find the bundled items option in item specifics. Currently listed as a PDA. Pretty annoying that a computer says I am listing only accessories when the phone...

I bought a battery 8 months ago that was listed as having a 4 year warranty

Delivered on Wed 30 Apr Return window closed on 30 May. Advanced 096 HD Premium Car Battery 72ah 12v 4 Year Warranty £64.95 I bought one of these batteries 8 months ago which is now useless. It will not start my fully serviced car, in fact it will no...

How TF do you contact Ebay when your problem doesn't fit their tiny selection of headers?

I sent an offer to a buyer, and at 03AM the offer was accepted, and I was charged for seven of the item, when I woke up and saw what had happened, they had (of course) already been shipped, none of the fields for return addressed this problem, so I c...

User avatar by • Contributor
  • 176 Views
  • 6 replies
  • 1 kudos

Non delivery

I have been expectong delivery of drinks,since 17th decemberI have emailed the seller,twice,but i have mot had a responseThis is outrageous and i must say i have lost confidence in making future purchases via ebayIncidentally ebay advised me to conta...

Seller Is Amazing, Royal Mail Are PANTS

Hi, so my item was sent with Royal Mail Tracked 24, to MY address (VERY IMPORTANT!), but Royal Mail delivered it to the GSP address.. It's marked as delivered and its a 15 minute drive from me so I am tempted to pop by but I'm afraid of rejection.. I...

Issue with selling on auction site

I am not a business but recently, when listing an item on the auction site I get an ebay message"Looks like something is missing or invalid. Please fix any issues and try again".It then refers to "Immediate Payment. You must specify Buy it now price"...

User avatar by • Member
  • 77 Views
  • 1 replies
  • 0 kudos

seller paid less than asking price

Has this happened to anyone else ?This is the 2nd time this has happened this year, I let it go the 1st time thinking maybe I had made a mistake in my listing, This time it seems the asking price was changed but I know I didn't change it, especially ...

User avatar by • Contributor
  • 380 Views
  • 10 replies
  • 0 kudos

Help!

Hi. I listed an expensive watch which then sold but the buyer cancelled after paying but before dispatch. I was then asked by ebay to complete the cancellation which I tried to do but they were asking for £829 from my own personal account as they’d a...

Ebay messages not working

Hello, i just started anew account and everything was working fine until i tried to message a seller enquiring about a product, about the third time i'd done it on this account. while it was working previously, on this account, now when i try to send...

User avatar by • Member
  • 61 Views
  • 1 replies
  • 0 kudos

EBAY BARCODE failures

Shop refused to allow me collection of parcel without a barcode .I requested barcode from seller who said it was an ebay matter . Shop owner made me pay for postage of the item and refused to issue a receipt to release it . Shop owner said he could n...

Selling Fees

Hi, I recently sold a Pokemon Card on Auction for roughly £140, when I looked at the breakdown it said I would get roughly £120 pounds after fees. Yet when it came to the day where the funds were available there was only £101 pounds in my ebay balanc...

Refunding to buyer issue

Is anyone experience refunding to buyer issue? The adding payment methods to process refund seems doesn't work, it prompted system error. Have tried many times issue couldn't be resolved. Any suggestions to contact Ebay to report it? Thanks.

Item falsely bidded on

I was winning an item untilthe last 5 seconds and then a bid was submitted very high that won. No issue with that, but then it was relisted 15 minutes later which makes me think that was a bid to artificially inflate the price. How do you report that...

User avatar by • Member
  • 107 Views
  • 4 replies
  • 0 kudos

SD Postage

Hello, I've mistakenly set postage for an item I've sold at 1kg whereas it is actually over 2kg. The SD label is ready to print and I don't know how to change it before printing and posting. Can any one help please?

Simple delivery problem - need to resend

Hiya,So I ran an advert for multiple items and sold one item, so far so good. I printed the simple delivery label and the item was despatched by Royal Mail. Tracking was provided to the buyer.Here is the problem, he actually bought 2 items and I didn...

Dyson supersonic suspected as fake

Got a new Dyson supersonic for my wife for Christmas in October. Comes to Christmas day you turn it on an nothing happens, I contacted Dyson and give them a serial number which they couldn’t find so they suggest to sent the item beck to than to have ...

Been accused of violation

So I listed my old Tiffany necklace and bracelet. It’s in very good condition as was hardly worn. After a few weeks eBay have removed it saying it’s fake. Not sure on what grounds they’ve come to this conclusion. Anyway I contacted them and they didn...

Authentication

Hi Guy's, can anyone tell me how much an item needs to sell for before it gets sent to an authentication centre?I thought it was £500 and under, but I sold an item for £480 plus buyer protection and postage which still came to under £500 and they sti...

Continues threats from eBay

Why does eBay keep sending threats just because I have nothing to sell at the moment, I fallen below their seller standard, so what! I've got nothing to sell so get off my back please

Recalled item, seller unresponsive, eBay won’t engage – how do I recover remaining eBay funds?

Hi all, I’m looking for guidance because I’ve completely hit a wall with eBay Customer Service. I purchased a telescopic ladder earlier this year. Months later, eBay emailed me directly to say the item had been recalled for safety reasons and advised...

Return scam

Hi all. I recently sold a digital download code for a game. About a week after selling buyer has opened case saying code didn't work and wants refund. I issue the refund straight away as not worth the agro and don't want bad feedback. However after l...

Nut crackers

Purchased a Mickey and Minnie nutcracker from America they arrived a Minnie is damaged she’s a hole in her chest and a part is broken inside the arm so the arm cannot be attached. It’s a hassle to post one back then find another seller to get the Min...

Item I purchased

Can I get help I bought a Apple Pencil from a seller who advertised it to be a 1st generation actually it’s not and we have only just noticed as it was a Christmas gift the item was advertised with what I needed but the serial number on Apple is show...

Changing my add so that I send overseas

I have a customer who wants me to send a package to him in Italy from the uk originally I had uk only on my add so could not send it I took down the add and reposted it allowing international delivery and it’s still showing on there side that they ca...

Return

Hi my daughter accidently ordered an item already in my cart , but i did'nt needed it and dont even open it when it arrived and asked for returnbut the seller has refused and i've tried to contact ebay help but the app says the case has been closed ....

User avatar by • Member
  • 199 Views
  • 3 replies
  • 0 kudos

Fake items

Has anybody tried to get eBay to identify and deal with fake postings by sellers on a general basis? I spotted an obvious fake bag and after looking further found very many more all originating in Japan. Does eBay have a team dedicated to this kind o...

Make an offer on item

An item i wanted to buy had make an offer when i selected make an offer i was presented with three different offers , this is not giving me chance to make an offer but dictating what i can offer. obviously i go for the lowest turned down second lowes...

User avatar by • Contributor
  • 111 Views
  • 2 replies
  • 0 kudos

Chat to an eBay Assistant

How do you get past the Auto-assistant to actually chat to an eBay Assistant? All I get is the option to have eBay call me and that is a waste of time, as all I get is a person who talks at 99 miles per second and is foreign and doesn't speak clearly...

Sending abroad

Hi all I have a live add which did not include international postage but now I do want to send it to Italy I have tried changing my preferences to allow this but it still shows as not allowed does this take time for this to change?

Overseas warehouses.

Hello everyone,I’m looking for advice or shared experiences regarding the eBay appeals process.Following instructions from eBay support, I was asked to contact whappeals@ebay.com to resolve a restriction on my eBay.co.uk account (related to listing p...

Ebay issue

What to do if order a parcel and the seller sent the parcel to a different address asked eBay for help eBays answer is that I had shipping info case closed  my post code pe301qy  

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User avatar by • Contributor
  • 184 Views
  • 2 replies
  • 0 kudos

simple delivery hand delivered

I sold an item and printed a simple delivery label but was able to hand deliver locally.The buyer does not require a postage refund but how do I mark the parcel as delivered.The buyer has the item and has left feedback as such.

Postage Rates

I have sold an item which was listed with £2.94 Evri delivery (price directed by ebay app), but the print Evri label is now showing as £5.58 so I will be out of pocket if I choose this. Can anyone explain what I did incorrectly and what my options ar...

Wallpaper doesn’t match

I bought five rolls of wallpaper . They all have the same dye lot number but each has a different batch number . I put it all up on my wall but found there was a difference in shade when it all dried out . The seller won’t issue a refund unless I ret...

Returning a faulty item purchased as guest

Hi, I bought my husband an expensive Xmas present. Unfortunately it doesn't work. The seller is fine about returning but says I need to initiate the return process through eBay (which is fair enough). Here's where it gets complicated, I bought it in ...

"Free" international postage

I collect coins, and I buy quite a lot of them on eBay. Very often, if I see something I like, next to the price it will say 'Free international postage' - but when I check more closely, it'll turn out that the item is on offer from the USA, and they...

Evri parcel stuck at parcelshop

Hi everyone, I used simple delivery (evri) to ship an item to the buyer. The buyer missed delivery and then requested to collect it from a parcel shop. However when the item was delivered to the parcelshop it was addressed as "return to sender" so th...

Why Does eBay override UK postage ?

I've just sold an item to New Zealand, to a regular buyer. I posted the sale quoting 'Royal Mail - International Tracked' at £29.45 The buyer purchased the item and paid the quoted postage charges. On posting the item, I find that eBay has overridden...

Resolved! Incorrect Amount

After I made an offer to the seller and the seller accepted it, eBay automatically charged me a higher amount than the price agreed with the seller.Due to certain reasons, I had to return the item to the seller. The seller refunded me only the agreed...

Age verification

Why is ebay not looking into this silly "age verification " massive problem ? It is making items too expensive to sell so they lose revenue by us not listing innocent items like "wooden " paper knives etc etc etc. It has been going on for months with...

postage charges

I recently bought an item and paid for the postage however Royal Mail charged me an additional £3.50 to have this released . I have contacted the seller and he said he would reimburse me for this but hasn’t done this yet what do I do next . I have pr...

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