Member To Member Support

postage

I want to list an item. I know simply delivery is going to be the only way (not that I like all the new ebay delivery system) I do not have printer,but happy my post office prints labels for me. I have used advanced settings to list the item royal ma...

Resolved! Can I add 'returns accepted' to a sold item if I forgot to set it up for a listing?

As above, I've worked out how to set up a returns automation for live listings but I forgot to add it for a sold item for an item that I absolutely would accept returns for. I don't think there's gonna be any issues with the item but just in case, is...

Issue sending item back to seller

Hi hope someone can help, I bought a suitcase weeks ago from a seller, it was the wrong size than described so I told him I’d like to return it and he sent me the return label. However he refunded me the same day he started the return assuming I’d se...

customers baskets

How can i tell if my Ebay site allows the customer to add another item to their basket from my site?

Post

Charged for postal label I did not use and could not download

Customer Collection For A Seller Without A Smartphone i.e. no app

Hi - I've various items to sell and would like to offer Collection as an option. If I don't have a Smartphone (no app), how do I insert the Purchaser's 6-digit purchase code in to e-bay to confirm collection/delivery?

ebay scammer i ordered a garden hose all that arrived was an empty box

i have tried to get ebay to step in but no joy as the hose does not appear on my purchase listings so i cant email them , i have tried to sort it with the seller they are just giving me a load of waffle so what do i do now

variation does not appear to add product

I am adding products. I have variations, such as different colors, but eBay does not appear to have a variation link to add products. could anyone help?

Issue with package and refund

I made a purchase of 3 webcams( in one order) from a seller in uk , actually I’m in Ghana and the package was posted to someone in Uk. Upon receiving the package in Ghana I realized only 1 unit of the webcam came, I contacted the seller and he said I...

Simple Delivery

What happened to Royal Mail letters that cost 87p and Large Letter that cost £1.90 and tracked 48 for £3.39???I have selected Royal Mail only so Evri is not being used but the only option I can get to send a letter (up to 100g) is £2.74 same for larg...

Resolved! Buyer will not make contact to collect purchased item.

I have a problem with a buyer not contacting me to collect my lawnmower. I`ve decided to cancel the sale as he/she isn`t responding despite being asked several times. When I choose to cancel the sale , the eBay message says I have to refund the purch...

Postage Labels. I sold an item and got the address of the buyer but did not download the label.

While packing the order the buyer ordered another similar item so I packed them together and, not knowing what the postage would be, took them to the Post Office and paid the postage. I have tried to cancel the original label but just get the message...

Setting a price

Hello, I’m trying to list something for sale however I’m wondering if the price I list is per item or for full set?For context, selling 6 dining chairs, so do I say £600 or £100 as selling price? (Obviously not selling all 6 for £100)TIA

how can a buyer override my delivery costs

Can someone help with a delivery charge issue. My listings include a set delivery cost of £5.88, which buyers should pay. However, my buyer has selected their own which is a more expensive delivery option. This happened to me before and I was charged...

Postage charge

Hi, just sold a pair of trainers and I’ve been charged twice for postage? EBay deducted £3.25 fee and then I’ve had to pay £3:45 via PayPal for the label? Not happy

Resolved! Jersey & Guernsey should Not be part of UK postage and be listed as International.

I've had days when a item sells it comes from a buyer that wants it delivered in Jersey or Guernsey and they have custom clearance conditions over there areas eventhough they are part of UK. However the reason why I believe they should be listed as i...

I sold an item and the final cost was £14.14 but I recurved like £2.20 into my balance how does that

I sold an item for like £14 but only received £2.20

New Ebay Layout Is Awful

How can i go back to the classic Ebay?, Who ever thought this new look was better needs sacking. It's terrible, can't find anything, also very confusing to use, why have they done this?? Everyone i have spoken to absolutely hates it. Customer support...

FEEDBACK

When we have had our item come it use to be 7 days to give feedback NOW EBAY on your back as soon as item has arrived give us some time to try our items out we buy .OTHER WISE I WILL STOP LEAVEING FEEDBACK FOR ALL ITEMS I BUY

Parcel not collected

HiI've posted a parcel from the UK to Italy with ups , the person wasn't in and it been taken to a ups collection shop , ive tried contacting to buyer to collect it and no reply , it's been a week and ups says time is nearly up to collect, what will ...

Just tell us "why" these changes please

I am not using eBay myself just now, but am still logging on to see how its going for existing buyers and sellers with the new changes, has it made things better or worse selling and buying than it was before?Still hoping like I think most that eBay ...

Posting

Have been charged for postage label by eBay despite sending the item earlier by different method and NOT wanting a label.

Unable to search for "European Union" only without USA China etc.

No matter how I change advanced settings in ebay com / de / it /co uk , my search results always come up with items from China, USA, Thailand etc. SO frustrating !!

Simple delivery weight ranges

Good Morning All, Can anyone help me. I have just tried the new simple delivery to see how it goes before being forced to use it. The Item I have is about 3kg. The weigh ranges don't allow for this and the price jumps from up to 2kg, to up to 15 kg, ...

Order earnings is more than I actually received

Sold an item for £7 but in my eBay balance I only received £3.55... why? Didn't promote it or anything. It's the first time this has happened What your buyer paidSubtotalGB £7.00Buyer Protection feeGB £1.00ShippingGB £2.45VATGB £0.49Order total **GB ...

Help really Needed

My 4 Bottles were sent in an ordinary envelope like a letter! So, my order arrived broken and leaked so that Royal Mail placed my order in a special leak-proof plastic bag. I should post broken pieces of glass BACK TO SELLER IN CHINA! Seller wants me...

Resolved! Rogue Listing (No items Policy Violation) Why Your not sorting it eBay?

Why is it every time a report is made to them that they refuse to look it up and permeantly block. Someone on item number 256794541044, is asking for a garage and is willing to buy for £5,000 via bank transfer... It isn't allowed and clearly shows it...

Combined Postage without authorisation

Hi, I have multiple safes for sale, and today a buyer bought 2, but they were only charged 1 postage charge by ebay.Each safe has a £10.80 postage charge, so i should have received £21.60 to post both safes.Anyone know why ebay hasn't charged my buye...

Sorry we are experiencing a technical problem (500008)

As per title...every time i make an offer for any items i get this message.Payment is properly set up...all good on my part.Anyone can share some light

National insurance number plus money delays

Hello I would like to know please what people think about these new rules regarding holding back money for sellers when items are sold. Have to wait at least 2 days before funds are released. Also why are buyers now paying a buyer protection fee? The...

FULL REFUND with VAT

Buyer bought the item last year and now returned back the warehouse. He wants the full refund, but eBay said the order has past 90 days which can't refund directly from eBay.We can only refund via Paypal, but there's 20% VAT has been collected by eBa...

Collection code when using a courier

I have sold something with local collection, but the buyer has arranged a courier; how and when can i receive the code that should be given on collection?

Resolved! Seller 2024

Beware if you deal with this seller. I had an order cancelled after it had alledgedly already been dispatched and I therefore gave neutral feedback. Since then I have received THIRTEEN e mails from Seller trying to get me to change my feedback to pos...

proposed new postal system

Does anyone know how small an item has to be before I can pick my own way of posage?

Not letting me purchase items

Tried buying a graphics card for my PC last night and when I attempted to check out I got the message"Unfortunately, you can't purchase from one or more of these sellers right now." UK buyer. Only trying to buy the graphics card and nothing else, so ...

sales event

I add created a sales event added two items but it skips them?Can't see why as there is stock . why are they not included.

How do you report a seller to Ebay?

How do you go about reporting a seller to Ebay? It seems nowadays Ebay are not even interested in communicating with anyone as it seems to be impossible to actually get to speak to anyone.

Produce sold to new ebayer

I just sold a bike to a ebayer, who signed up yesterday, they asked no questions about the bike, is it possible it could be a scam and I won’t get my money, it was £200 for a kids bike, I thought they may have asked something, thanks in advance

simple delivery

I have just been told by ebay that from 15 April simple delivery will be the only option, I was listing today, one minute the option was there to opt out, next listing it had gone, I cant get a straight answer from ebay- I refuse to use evri as they ...

Vaping products

We have a few retail shops and would like to start selling on ebay marketplace.My question is are there any rules on what can be sold.Regards

Incomplete order

I order 20 vapes from someone but 7 are missing, what should I do?

Shop closed and banned from eBay day after opening. No reason provided besides major policy breach

Discount codes

Does anyone know of any discount codes i can use please

NEW postage is awful

I sold an item on Ebay and sent it via royal mail tried to add the tracking details but it said i had to use the new simple delivery and download a label. Tried contacting Ebay but they were as much help as a chocolte tea pot to put it mildly. I hav ...

Prices being seen by buyer and seller are different on an item bought and paid for ! Ebays fault !!?

So , I have completed checkout for an item purchased tonight . Myself and the seller are seeing different amounts paid/received . This is causing friction between me and seller ! ( I paid £12.48 but seller is seeing £11.40 ! ) . ... We agreed a set p...

buyer responsibility

Is it buyer responsibility to read description and check details before bidding?

Can no longer view buyers address to send their item

Anybody know I can find the buyers address without buying a pre paid label please. eBay have taken this option away it seems.

Revise Listing is no longer available on the app

For some reason, Revise Listing is no longer available on the app as of today. I can edit normally on the browser though. Do you know why?For some reason, Revise Listing is no longer available on the app as of today. I can edit normally on the browse...

Resolved! Cutlery

Buyer says he can’t purchase because of fish Cutlery (knives and forks) advertised by me as Fish Cutlery and post via Royal Mail tracked 48 with age verification. Why can he not buy ?

Change postage type on sold ite

I have sold an item that weighs 23kg but postage selected n paid for has 15kg limit. How can i change my postage service

New Selling Format

Anyone else having major issues with the new selling tool format ? can anyone tell me a work around, taken me two hours to list three things, its crashed not save any data or the pictures. It is not my wifi as i have tried mobile data another phone e...

EBay won’t remove feedback despite global sale

I received my first neutral feedback after years of being a positive ebayer. The sale had gone through the global shipping programme and I had done everything required, even posting it the very next day. The item still arrived late with the buyer, th...

Waiting for payment frustrations!

Is anyone else finding it annoying waiting for payment? I have great feedback so there’s no reason for eBay to withhold money for days. Selling should be as soon as delivery is made, or posted. Not three days later. Some people may rely on buying and...

Disapointed with ebay

I bought engine oil with filters, came to ke all leaking, all parcel ruined, however seller sent returns label, but box has 5l jug of leaking oil. Ruined my car seat, my garage floor. Post office wont except leaking box to return, ebay consultants ju...

Sales data per listing

Is there a way to easily see total sales of each listing? Thanks in advance

parcel

I got a parcel this morning never ordered it don't know what to do. I contacted Ebay said they can't do anything wait and see if someone contacts me gave the senders address can't find out who seller is. If I don't here anything keep the item.

eBay What have they done??

Decided last week to stop using eBay, reading all the negative messages on here about the recent changes very pleased I did, Has eBay explained what the Simple Delivery, Buyer protection plus sellers not being able to combine the postage like before ...

Hi.i have sold an item which added postage details to, however the buyer has collected the item.

I have sold an item that I added postage details to in the listing, but the buyer collected the item in person.I have marked the item as dispatched,but how do I show it as received to receive my payment?Thank you in advance

.Fraud...

Someone has used my Bank account to buy something on Ebay,.. I haven't used Ebay for a few years. Can't seem to speak to anyone about it. Changed my Password.

BPF on BIN Best Offer items - all VERY confusing!!!

Hi, I am really struggling to understand these new fees and after having called eBay a few times now, it appears their own staff are just as confused..!?!? The latest advisor I spoke to, said they needed to get help to answer my query, and that she w...

Postage - cannot be cancelled

I have an order that I have posted it, I just want the void the postage as I have sent it via royal mail using a different tracking number and paid for it separately. The ebay website via selling / orders tells me it cannot be cancelled?

Resolved! Can someone please explain how I lost this auction

I've been using eBay for well over 20 years and this is a first,I'm dumbfounded.

eBay have accused me of trying to sell outside of eBay, I haven't at all.

I am selling a PC and ebay has flagged it as a policy violation saying I am trying to sell it outside ebay. I have not said this at all, I belive this is an AI bot they use to monitor these violations that has flagged my sale. I have deleted the "off...

I need to add a reserve price, but I've already received bids?

I've made a mistake..!I need to add a reserve price, but I've already received bids?

milwaukee saw

Hi I'm trying to buy a milwaukee cordless saw when I get to checkout I'm asked to verify my age with a credit card which I don't have. I've been a member for over 20 years so pretty obvious I'm over 18 .ridiculous!! but can't see any other way to pur...

Selling my Vaporizer

Why will ebay not let me sell my storz & bickel Vaporizer ?

Payment

I recently sold an item that ended up being collected in person. The buyer has left positive feedback already but ebay are holding the money up pending a delivery confirmation. Obviously this won't happen as it was collected. Is there a work around f...

E-bay bidding

Hi All. Recently a potential buyer made a bid on one of my items. I saw a brief ebay message on phone but as I was busy could not deal or respond at that time. However, as it may have been during the weekend I did not look for any messages until Mond...

Goods not received

Hi all, hope you can help I ordered goods in February and 55 was given a delivery date of 18/19Feb, no tracking number available. After 2 weeks I politely messaged the business seller who was out of office for 1 week. When he came back he said he wou...

false feedback has been given

hello i have recently been given negative feedback by a buyer who states that the item i sold stinks of cigarettes however i have never smoked nor as anybody else in this household and the item was sold from my private collection so this is impossibl...

uknown error when selling??

Trying to sell but keeps coming up with uknown errors

Under £10 under 100g Exemption to SD Query

So I see Kat eBay CS has confirmed listings below £10 and weighing under 100g have optional or excluded from Simple Delivery.The under £10 part is visible to eBay but how is the under 100g part seen? All my listings (small pin badges) are free postag...

Stop eBay opening in out of date app

Can anyone help even though I’ve deleted eBay app on my iPhone 7 when ever I try to open eBay on Google chrome it tries to open eBay in app then I get an update message I click that and it just shuts eBay down as my iOS version not compatiable anymor...

Sold coins

I've sold some american coins my Ebay account says it hasn't been delivered yet but I text the buyer and he said he has received coins what do I do

stolen ipad

a year ago i bought an ipad off ebay last week i tried to update it and was confronted with the details of a school.i contacted the school and it turns out it was a stolen item. i was advised to contact ebay for my money back, i need a phone number t...

Getting refunded for postage label

I printed a Evri e bay label but the Evri shop was not accepting any more parcels, they have had no Evri parcels collected since last Friday and there is now a mountain. All the other nearby Evri dispatch points have the same issue. I had no option b...

How to contact a human

When ebay was simple

After a few years away from ebay, I thought I try to sell some of my unwanted items again, another clear out.All I had to before was take a photo of item, list it on ebay, sell the item ,pack it up and walk down to the post office to post it..money s...

Unable to revise on my mobile

Hi, I have just ried to revise an item I'm selling on my mobile and keep getting the message " Complete your listing on a web browser to apply your business policies"..Resume listing from web browser. (in blue). I have never had this problem before t...

Linking bank

Anyone having problems withdrawing money or linking account

Warranty

I ordered a motorcycle batteryThe seller gives a 12 month warranty The battery is unused in the box stillOrdered it in October Battery is totally dead and will not charge Seller unresponsive to messages

Currency

why is my currency in US $, how do i change to UK £

Ebay Postage Labels Not Used. Will I be refunded?

Due to the new system of easy postage I have accidentally purchased multiple labels that I have not used. Will I be automatically refunded for these?

eBay is chasing me for fees for an item that I had to cancel selling because the buyer never paid

I have been trying to navigate the site to get the fees removed but the site is nothing but a roundabout when it comes to queries - can anyone tell me how to get the fees cancelled or how I can speak to an actual person who can get this fixed for me?

Can't make a private complaint to ebay so I'm going public

This is the email I wanted to send to ebay. In good faith I bought As they did not fit the Sealey Pegboards I had already bought through ebay. I filed 0.5mm off the centre bar of one of the hooks and it fitted indication that the parts received may n...

Can’t add or update drafts on iphone

Hi, I’ve checked updates, signed in and out of eBay. But keep getting this message every time I click on any item in my drafts Unsuppported - Listing-Businesspolicies-User-Messageall other categories are fine . Just can’t continue anything in the Dra...

return label not scanning at post office

as the subject says the return label wont scan at the post office, guy at the counter says the label is fake???

Qr code

I’ve sold an item and thought I’d downloaded the qr code for evei but now can’t find it. Does anyone know how to view it again 路‍

Complaint

What happened to customer care? It seems to me that eBay is increasing its profits at every opportunity at the cost of sellers and buyers!I bought 5 postcards from a business seller the other day, one card was an offer, saving I think £1. Before comb...

Changing Postage Rate on Multiple Listings

I Need to Increase the Postage Costs on all My Items that are Live, previously I did this through edit postage and this then told me it would change all the live listings under the postage policy "Cloth Badges" Can seem to do this, can anyone help as...

Phone number

EBay phone number

I have paid for a table and chairs. But no Responce from sellar. I have requested a cancelation.

How do i get my money back. Seller seems to have Vanishished..tried to cancel still nothing.

Combined postage

Hello,I purchased 4 pin badges from a seller with each item costing £2.99 postage. There was no option to request a total in the basket, so I made a full purchase with £11.96 postage paid and an immediate message sent to the seller to request combine...

Refund on returns postage

An item was offered to me at a reduced price so I bought it but was charged the full price. I’ve returned the item as the seller said they didn’t realise an offer had been sent and the description wasn’t accurate also and the buyer has said they will...

Resolved! unreleased funds for collected item

I have had an item collected by my customer and the funds are awaiting release but my customer says he didn't receive a code to provide confirmation so Ebay won't release my money. I can't get hold of anyone at ebay to explain the situation, what do ...

What happens if your parcel goes missing through using global shipping programme ?

Why the hell do buyers get almost a month to return an item they don't want ?

Ebay just gets worse and worse. One buyer has decided he doesn't want an item he bought and is returning it. I now notice that he's been given almost a month to return it. Why the hell is that. So, I don't have the item and I don't have the funds. I'...

I have accidentally shipped an item without using prepaid label

I accidentally shipped an item via Royal Mail 48 Tracked when I should have used the prepaid label. I'm not worried about the additional cost I've incurred, but how do I show it as shipped? eBay doesn't seem to allow me to do that.

New seller postage

Hi just need some advice please I have just bought a large parcel, The postage recommended was £12.50 or there about, the dimensions are 1352x240x474mm with a weight of 22.5 kg the seller took the parcel to the post office it was rejected by them as ...

How to contact eBay if buyer got refund and item not returned?

Advice please. My partner sold a fitness watch on eBay. When the buyer recieved it, she accused him of including a wrong charger (false), & stated that the watch was a different model to the one advertised (also false). She then demanded money for a ...

postal cahrges SD and opt out

Ebay is automatically amending my less than £10 /100g listings to pay £2.70 tracked postage. I understand new listings need to be set up as opt out but what about my many other active listings?.Can I amend the postal option should one of these items ...

postage

so now i am to eb forced to use their postage labels and cant cancel it its become a dictatorship and a giant scam

Auction sale - how to end early and accept an offer?

Hi - I've an item in an Auction for which I have 3 bids; I want to accept the last bid before the end of the Auction date; how do I end the auction early and accept the last bid received?

How long before a refund is given

I bought a yellow sapphire ring from India, not real, spoke to the seller to have sent it back, have a proof of sending,no sign of delivery.How long do I need to wait for the refund please.

Buyer wants to return bike after 2 weeks

I sold a mountain bike advertised as good condition, few minor scratches and squeeky brakes.After 2 weeks buyer is saying the lockout on the front suspension does not work.To be honest this is not something I ever used so it could be true, or could n...

Postage

Do not understand this simple postage system! I sell knitting patterns and I'm listing with £1.60 postage yet customers are paying £2.20 for tracked. Is this an issue with ebay? Do all items have to be tracked now? If so no one is going to want to pa...

sold item sent via royal mail but the buyer had requested evri

I have posted my sold item via Royal Mail but the buyer had requested the item to be sent by evri,

Simple delivery - free postage showing on active list

I wonder if anyone is having the same problem with this today. I have started to relist some items using the simple delivery option and I am choosing the correct postage option for the buyer to pay. However, when I go to view my active listings list ...

A seller wants to ship internationally but cannot

Hi all,I want to buy this hydrant: https://www.ebay.co.uk/itm/365104314488.I contacted the seller and asked him if he could set shipping to international. He did it, but I still cannot buy the item, because ebay says it cannot be shipped internationa...

Posted with wrong carrier! Help!

Hi! Newbie here! I am getting in a bit of a mess with simple postage! I posted a parcel to someone Royal Mail as I wrote on my listing. However, when I checked later I realised he requested Evri. I messaged him with tracking details and having tracke...

Delete account - hopeless customer 'support'

I am trying to delete my account (I have finally given up on eBay) but I cannot because I have an item which I wanted to sell which I cannot delete. Any ideas?

Checkout problems

Having problems checking out an item have tried changing card details, using paypal and using Apple Pay. None of them work - just brings up an error Could it be connected to me using the app for the first time in a while and getting £10 off?

An item I sold was automatically cancelled by mistake

After my item sold the buyer contacted me about a delay in payment which I said was fine. Unfortunately there is an 'automatic cancellation' feature I wasn't aware of and it cancelled the sale and put a 'did not pay' marker on the buyers account. How...

Resolved! Refund

Hi All. I need some advice please, as its 1.05 am and a buyer has just messaged me to tell me the item isn't the size stated on my description or the label. I always show the labels in photos as proof of the size and surely that's all that I can go b...

Resolved! Listing

How to sell coins with variations (date and price) in the same listing?

Request for some advice regarding seller and cancelled order

Hello,Please can i ask for some advice regarding an seller and a cancelled order I ordered 2 items as to which I had an option to have a discount and a combined postage , I've never done this before on eBay but found the stated "request invoice" opti...

Buyer pays postage... not?!

I've accepted offers on items Ive set up for "buyer pays postage" and twice now its said the buyer paid 0.0 towards postage and I've ended up having to pay it. Does accepting an offer cancel the buyer pays postage thing?

Unfortunately the sender won't send this item to the United Kingdom

Hi, I have someone who wants to buy two job lot bundles from me. I am based in the UK and only ship to the UK, when they go to complete the transaction they get the error message: Unfortunately the sender won't send this item to the United Kingdom. I...

Dispatch extension

Hi. how would I get my dispatch timeextended

Postage costs

Hireally confused, my low value/size listings which I have listed as Seller pays (less than 100g and £10) are showing as goig as Tracked which I don't want (can afford)? what am I doing wrong?

Offers ?

Hi everyone I just sold an item that was listed for £21, but the buyer said she received an offer from me to sell at £8? I did not send any offers? Has this happened to anyone else?

I just want to post a postcard

I've been selling on Ebay for years. I have lots of postcards selling, sometimes up to around £20). Normally I write the buyer's address on an envelope, stick a 2nd class letter stamp on it, and post it in the postbox at the end of my road. With this...

Thieft

So the extra buyer protection they charge means nothing as a drop shipper has not sent an item and I'm now expected to eat a thieft !! It's a 14% thieft

Resolved! Refunds

I have refunded a buyer as the item was delivered damaged, am I able to get any redress from anyone.

Simple Delivery and Age Verification

Apparently anything which presently requires Age Verification (eg selling of table knives) will be exempt from Simple Delivery override coming mid April. Wife just got off phone with Custome Support as she was worried about SD over riding Age Verific...

Safety issue with telescopic ladders

Purchased some ladders in October 2024 which bent and collapsed when I stepped on them. The ladders landed on my partners head. Had problems with seller who sent out a replacement not a refund. Come January this year the product was pulled from Ebay ...

Company insisting on item bought on ebay to be returned through their webpage

I purchased a coffee grinder spare part off ebay for my specific coffee machine, on receiving the item noticed it was not the same, I contacted the seller in Germany who told me I had ordered the wrong item, strange as the description of the item was...

Item lost or stolen

I purchased an item valued at £300, I was notified that my item was delivered but upon returning home the item was not in the location that the royal mail said it was... I contacted royal mail and they admitted that the item was scanned outside of my...

Koi fish for sale

Do you have to be a registered koi fish seller to sell a fish on eBay? For some reason it’s not letting me as a private seller but have sold fish on here before..

eu gsp

hi a while ago I turned off gsp to eu. I'm now wanting to turn it back on but can't work out how to do it any help would be great cheers Andy

Changes to eBay costs

Does anyone else think the new eBay charges are unfair and very complicated?The new simple postage is awful - why can't I choose my own preferences as standard?Also why can't I choose where to print my label on a sheet of 4?I have 100% buyer feedback...

Resolved! wrong postage label

I sold an item but it is bigger than the label says. I am not able to void the label (no option under orders, postage label) or select a new one. The buyer has paid for it but I am not sure what to do - if I pay for separate postage, there is no opti...

Resolved! Postage to GPS

I am totally confused, today 7/4/2025 postage has changed. My buyer bought 2 items , I usually send them by Royal Mail 48 tracked to the Global shipping depot. I can't seem to find out how much he's paid for the parcel to be sent to the depot all I c...

sellers

i purchased 2 items from a seller and 48hrs later they cancelled with the reason "out of stock" yet re-listed the items at 3 times the original price (£36 to £151) with 4 in stock proving the cancellation reason was a lie. i can't seem to find any su...

Simple delivery

How do I go back to my original courier I don't want simple delivery,?

Collected in person

I've just sold an item that was listed as delivery, the customer wants to collect, I've already got a prepaid label, but I want to refund him the postage back but obviously I don't want to pay it from the item price, any help appreciated thanks

Faulty refurbished item, unable to contact seller or ebay

Purchased a refurbished laptop in september 24' and after 4 months the hinge has already snapped. When trying to contact the seller i get a error message saying 'unable to load conversation', and with no ebay customer support im stuck. Which is the b...

How long to confirm n.i number after entering it

How long to confirm n.i number after entering it ? Thx

I purchased a £900 camera and it was never delivered and eBay won't help

Hi, I need help. I purchased a camera back in January and I was scammed. The camera was never delivered. I've tried solving the issue with eBay for the last 3 months, but they won't be any help and they even stoped replying to my emails and costumer ...

Listed Item breached selling policy

I have an item that has apparently breached the listed Item selling policy, which it wouldn’t allow me to amend (kept coming up with an error on the iPhone app), so I appealed thinking EBay would sort it, but it’s been stuck like that for over a week...

Ebay have removed the add tracking option, ho will I get paid?

Ebay have removed the add tracking option, I posted the item myself but now cant add the tracking to the order, how will I get paid?

WRONG ORDER

Ordered TWO identical items,received ONE. Seller has not been helpful at all. Involved E BAY, they just forwarded receipt of proof of delivery????? Now what do I do???

Simple posting anomaly

Hi there- I created 17 listings- all the same as put collection in person or simple delivery buyer pays- when I ahem revisited hte ad it says 'you pay' for some of them and 'buyer pay' for some of them. I would quickly lose money but when I edit it s...

DATA Request

Hello, Due to several anomilies on my account, (References to Possible multi accounts which I havnt opened))I requested a Data report which arrived today but I am unable to open the file and when checking downloads it appeared to be an empty file.?Ca...

Bidding History anomaly

Why is the 'Bidding History' amounts list showing my maximum bid as less than the maximum bid I entered?

'Simple Delivery' - Seller pays for postage - clarification.

There is obviously a lot of confusion surrounding this new 'simple delivery' scheme, and I'm just as much confused as many others. If it's the seller offering 'free postage' to the buyer (which I'm happy to do), then it's the seller buying the postag...

"Simple delivery"

Do you ever get the sense that the ebay programmers spend a huge amount of time making a "fantastic new feature that everyone will like", and also give the option of allowing users to do it the way they did it before -- and everyone uses the system t...

"More" option unavailable in menus

Tried posting this with a "Buying" label a few days ago but have not had any interest. Surely others are affected by the inability to open menus which is happening, it's not just in Collectables?For the last few days "More Categories" has been missin...

Damaged

Hi I posted I item it was received the next day. So they have had it for a week. It was well packaged and marked with fragile. Today I got a message from the buyer saying it’s broken pics were sent. The buyer now wants a partial refund. Am I liable t...

Return and refund

I am an oap and cannot send a photo of the the item i purchased for a return so it will not let me send the message what do i do, regards TY

rear seat belt

i want to bye this product.How can i be ensure the product gona work or not.

Cancel my listing's

I'm going into hospital and need to cancel all my listings Will i have to pay?

Adjust dispatch date after sale

Hi I have just sold an item, but had forgotten to tell eBay I was on holiday. therefore the handling and dispatch by date are whilst I am away. how can I adjust the dispatch time now it’s sold? This has been agreed over message with the buyer already...

Top Marks ebay for letting sellers rip buyer's off

Purchased an item, tried to cancel 10 minutes later, they refused I know why now they had ordered the item from Amazon and shipped it to my address's in turn making £10.00 in the process, spoke to eBay agent not interested, Caveat Emptor of eBay

What Am I Missing Here? Simple Delivery

Looking at my listings correcting Simple Delivery "recommended" errors.After being assured that what I pick won't be overridden if it is higher...because eBay AI is silly "the book will weight more than 750g...." so I select 1kg.Happy as I edit.Now, ...

2nd Class large letter

Anyone know why Ebay has reduced the cost for 2nd clas large letter up to 250G from £2.10 to £2 (Royal Mail havent reduced the cost of a stamp).

I'm a bit concerned about the new Simple Delivery service. I sell mostly postcards under £2 -

As a retirement hobby I sell postcards, mostly under £2. At the moment I charge £1 for postage and packing. None of my customers will pay £2.70 for such items weighing 25 - 50 grams. (Mind you the buyer protection charge has killed a lot of these off...

Listing error unknown

Unknown error message comes up after uploading pictures and I can't proceed, it places the listing in drafts, what's happening?

Simple Delivery not viable-too expensive

As Simple Delivery is so expensive, there is an option at the moment to use the Advanced tab, to get back to the old system. When that disappears, you will have to use Royal Mail Online etc, outside of Ebay to get an economical postage .

Is anyone finding Ebay is far less profitable now?

Is anyone finding Ebay is far less profitable these days?Is it simple to cancel and walk away after 21 years trade?

Shipping

Hi!I am in the Uk and I need to buy something from a US company who won’t ship to the UK. I have found a freight forwarder and have an address in the US but when I try to add this address to my eBay list of addresses it doesn’t like the fact that it’...

Tracking with parcel force 24

Hi all, looking for some advice.I purchased an item on eBay last Friday and was given a parcelforce tracking number. However when I try to track the parcel, it tells me there have been no updates since the parcel was first sent three days ago. Does p...

Item damaged when sent by global shipping help

Hi i sold an art screenprint through the global shipping, between gsp base and buyer the tube has been crushed damaging the print inside. Seller has asked for refund stating damaged item, which is fair enough but i cant find any way to notify ebay it...

BPF Discrepancy (Seller/Buyer Difference)

Hi. Has anyone had this happen with their listing prices? I did a check on my listings to see what the end customer sees. There's a clear difference in what eBay tells me is the value of the Buyer Protection Fee to what the customer sees. I normally ...

Increased Royal Mail postage rates don't show on existing items for sale

Took a small (under 100g) envelope to post office this morning, stamped up with 85 p of stamps (2nd class) - told rates had increased from today - now 87 penceHad a look at a number of items on EBay for sale - all still show 85 pence - do you think t...

Can't cancel an overpriced Ebay Label for a DVD - (750g bleep?)

What *bleep* came up with this as a solution to just being able to select your own post or cancel and label; Buyer to repurchase - wtaf? I’ve already generated the prepaid label and one of the addresses is wrong. What can I do?If the buyer’s address ...

posting items without using the printed label

I have paid and posted an item myself without using the prepaid label. The item has been delivered and the buyer has left feedback. Please could you tell me how I can mark as dispatched and get the funds released ? Thanks

Access to sales statements between 2019 and 2023

I have been asked by the HMRC for details of my sales between my starting to sell in 2019 till April 2923. Can anyone tell me how to go about getting this information?Ive tried scrolling back on the payments page but it only takes me back two years.

how to add postage to an item that was going to be for collection

Hi,I had an item on for "collection only", but I've since agreed to post it to the Buyer now, and he's waiting to pay for item and postage.I can't find where I can re-invoice the item with some postage added-there doesn't seem to be anywhere to be ab...

Deleting a listing that has ended due to a violation

Hi, can anyone tell me how I can delete a listing that has been ended due to a possible violation. ? I have ended it but it is still showing up, I need to delete it now.

Resolved! How to find original listing of item in my purchase history

As title. I would have assumed clicking on the item would take me to it. Instead it shows a similar but different item, different price, different seller. I've seen various places online saying "scroll down, it's below the suggestions" but it isn't.

Listing

Hi, Can somebody help me with my listing, please! I listed a product, but the app doesn't show "buy it now", only "add to watchlist". It looks like you can't buy it in the app.Why?

letter post ? simple delivery not sorted ?

Simple delivery is still showing £2.74 for a letter under 100g . and this we have been told will not happen .so when will all this nightmare with simple delivery be sorted ,

selling an item

i sold a lawn mower and a buyer offered £140.00. this i accepted why am I only getting £133.00 when selling is supposed to be free

Bought item 2nd April. for 8th May VE commemoration.8th May. Seller flagged delivery date 5th June

I bought a VE8th May Commemoration Day Flag.To find flagged up on my eBay purchase, will NOT delivered to 5th June, a month late. Surely the seller knows this is wrong. Can I get a refund. In the circumstances the seller is selling goods that they kn...

Marking an item as despatched

I have already posted an item and do not want to print a postage label but cannot mark it a sdespatched

Postage monies not received

Why am I not receiving my postage monies as charged to UK buyers, seem to be ebay collected plus vat?

Resolved! auto-relist

hi if I set my items to auto-relist (auction) do they come out of my 300 each time it gets relisted? When it was 1000 free it doesn't seem to matter but with just 300 I have to be careful thanks for your time

Setting postage weights on existing listings

Hi all,I am selling my pin badge collection and have quite a few listed.All are sub £10 and all are sub 100gI offer free 2nd class large letter postage and if multiples are purchased I refund the £1.55 postal element of each subsequent purchase.I und...

My listing not showing in search

Does anyone have any ideas why some of my listings don’t come up in a search? I had some sterling silver spoons listed on auction which didn’t show on search, distance nearest first. They were on a 7 day auction with 3 days left. I also have a Christ...

GSPR & EU Representatives

Has anyone had any success inn appointing an EU representative? Also have there been any other updates? I cannot seem to find any and thought there would be something by now. TIA

Problem returning item

I am having a problem returning an item. The seller has agreed the return and then proceeded to refund me, therefore completing return. I am unable to print tge return label as tge link wont open. Can anyone offer any help please Thanks

Combined three orders in to one parcel but then not going to get paid for two items

A buyer bought three items from me so I combined all items in to one box and posted them. I had to buy a Royal Mail label in order to get the appropriate level of insurance however as the other two items have a buyer paid label with them and there is...

Getting disillusioned with eBay ... why item in Manchester sends Seller Offer written in Russian?

Hi All, It's been a while since I asked the Community anything, but here goes ...Things are just getting too complex .... been with eBay for years and have felt (fairly) safe doing so, until now. Why? Because I am not sure who I'm dealing with anymor...

cannot open return label sent by seller.

I cannot open the return label sent by seller as all my devices with different browsers reports Trouble finding that site."We can’t connect to the server at mesgmy.ebay.com. I reported to seller they have asked for my email address direct.Is this saf...

Problem with returning a shipment

I have the following problem with returning a shipment to the buyer: The courier company is required to provide a contact phone number and email address for the recipient, but I only have an address. Without this additional information, the shipment ...

I can’t submit a bid the seller has agreed over messages but I’m getting technical error 3013

Please help, I can’t submit an offer for an item that the seller has ageeed on a price in messages as it says technical issue 3013 when trying to make an offer

policy violation

hii had a policy violation against one of my items. I removed the word which seemed to be the issue but my item is still hidden and when i go into my account to look through the information i cannot hit any tabs as it seems to be locked. I cannot see...

Resolved! I bought an item in October last year and it stopped working after about 3 months

I bought an item in October last year and it stopped working around end of Feb this year. I contacted the seller on the 13th of March and explained this and had no response, and again on the 17 and 18th of March with no response. Ebay seem not to cov...

Resolved! Legal action

Anyone have a UK address I can send a CCJ to for Ebay, money paid, goods not received, Ebay completely unhelpful, I keep get generic responses despite being promised the issue would be passed up the chain to a more senior agent.

Postage confusing…

I recently made 2 sales and posted via Royal Mail, not realising that eBay had set EVRI as the dispatchers on my account.although they have both been delivered and positive feedback left for me, eBay don’t recognise as delivered and are withholding f...

Resolved! Free Listings Allowance

Does anybody agree with me that eBay should incrementally increase the amount of free listings whenever they reach a certain feedback target. Although I'm a private seller, I can get through my allocated 300 free listings very easily, as I have 300 i...

Tiffany earrings authenticity

Hello, just bought a pair of Tiffany earrings for £710. I cannot see that they will be going to the authentication centre. I’m a little worried I must say. Please can somebody let me know whether they will automatically be sent or whether they are co...

Coins have been delivered i have done feedback but will not let me delete now on my samsung phone

Coins have been delivered I have left feedback but will not delete from purchases says system error this is on my phone

Arranging collection of an item I have sold

Hi I am unable to send my full address to a buyer of a large item I have sold that needs to be collected later today. How do I resolve this?

EBAY TRYING TO TAKE MONEY FROM MY ACCOUNT

Hi everyone iv been receiving alerts from my bank saying , eBay commerce limited have been TRYING TO TAKE LARGE AMOUNTS OF MONEY FROM MY ACCOUNT???? And eBay wonders why I won’t update my bank account details WHEN EBAY IS ACTUALLY TRYING TO SCAM ME W...

How can one verify their age without a credit card.?

How can one verify their age without a credit card. I have always used a debit card to buy tools such as chisels but now there seems to be a verification process that I cannot complete. Suggestions?

Payment

Good evening , I have sold Hermes birkin bag now , and I can’t understand the payment method ( I am new seller with eBay ) i want after I ship the item the funds to be transferred to my bank account not to be with the EBay balance . kindly help thank...

INCORRECT COUNTRY PAGE

Somehow I am stuck with a United Kingdom Search page. I am in USA and cannot figure out how it was switched. How do I get back to USA EBAY

Selling prices

What on earth is going on .. ?? Im listing stuff at a start or buy it now price but e-bay are adding extra costs to the listing when live .. WHY .. whats it all about ... what right do they have to ask for more than I am listing an item at ?? .. got ...