Warranty

[johnstep73]

I ordered a motorcycle battery

The seller gives a 12 month warranty 

The battery is unused in the box still

Ordered it in October 

Battery is totally dead and will not charge 

Seller unresponsive to messages 

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You could try your payment provider,  you may just be in time to claim there,  most offer a 180 day protection cover.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@johnstep73 

[*vyolla*]

eBay don't get involved with warranties, to be honest any warranty offered is only ever going to be as good as your ability to enforce it when required. 

If your seller is a UK registered business seller then get in touch with Citizens Advice and see if you can pursue this via a legal claim.