Member To Member Support

Classified van add listed under the wrong category. Can’t see how to change it?

I accidentally listed my van in cars not commercial vehicles? It’s a classified add and it won’t let me change the category. do I have to delete the listing and pay again? Can I add commercial vehicles as a sub category? thanks

returns label for global shipping

how do I get a returns label for returns label for global shipping

Resolved! Is searching for an eBay member possible when they are not a seller?

I decided to do some account tidying - specifically, reviewing my Blocked Bidders list which has lain undisturbed for years. So I copied the first ID on the list and went to Advanced Search, where once upon a time it was possible to find an eBay memb...

Royal Mail tracking numbers not being attached to Orders

When I buy Royal Mail postage through eBay, the tracking numbers are not being attached to the order and I have to enter the details manually.The order doesn't show any tracking information and shows a status of a 14 day wait for payment! The "View T...

Parcel to Australia not marked as received.

I recently sold some shoes to Australia and posted them Int Standard. They arrived really quickly and the buyer left good feedback. However, they are not marked as received, but funds on hold pending delivery. I asked the buyer to click on ' mark as ...

Artillery shell cases

I've tried to sell two WW1 artillery shell cases but eBay have taken them down.Have I listed them wrong? Do they think they are live?!I hope I'm not in any trouble for trying to sell them!Please help. Thanks.

House alarm.

Hi, does anyone know what signal this device is? It has an O2 SIM card inserted but it doesn't display if it's 3G or not. The 3G masts are getting turned off in a few months time and I do not want to lose signal. If it is a 3G device, I'll have to bu...

What's going on with Simple Delivery randomness!

I've just listed 3 game boy games. The first two only gave me Simple Delivery as an option, but one of them allowed me to do "Custom Postage"...The only difference is this one is £10 and the others are £15, BUT it can't be a price thing as I've also ...

Payment on hold - concerning pattern

Hi, Just reaching out. I have add my payments placed on hold to verify my account that was already verified? I have recieved payments into it or nearly a year, your of the blue on hold. I have discussed with eBay agents and have a suspicion it is to ...

Item not collected

I sold an item and received it back with Royal Mail after a month, claiming no answer and retention exceeded. I have tried sending messages to the buyer, but am not getting any answers. E-bay told me I could be nice and refund the money.I am trying t...

Selling Limits Set at 0

Hi, I’m trying to sell an item but it states I can’t as I have exceeded my selling limits. It says my limit is 0. And I have not sold anything on eBay for years. I tried to request an increase but it says I’m not eligible. So basically I can’t sell a...

Resolved! No Collection code

I ordered something on click and collect and the order has arrived at the collection point but I haven’t been given the code to collect it with. Thanks for your help

Uploading photos to listing, order sequence is poor

When I take photos of an item, I generally start with the photo that is most important, working through to the less important photos.Irrespective of how I sort the order the photos on my computer, when I upload to ebay it always loads the last pictur...

Chinese seller vanished

I purchased an item for which the seller has kept 2 months slivery period. After 10 days I see seller Chinese has removed all 200 listings from eBay and is not replying to my messages. The only thing left on eBay is a trail of feedback from disgruntl...

Item waiting for buyer to collect

A item I have sold has still not been collected will I still get paid

tracking details in ebay app isnt updated

I sold an item on ebay, I git tracking etc so I can be paid early but the app isn't up to date and still waiting on delivery. it was delivered yesterday. thanku

Buyers premium

Is it just me or has Ebay’s addition of the Buyers protection premium completely crushed the private sellers market - especially on low value items?

Wrong size item past return date

I bought a bridle for a horse in February. It was advertised as COB sized. The bridle didn’t fit my pony, I just thought it was unlucky. I got the bridle out the other day intending to advertise it to sell it, when I realised it was stamped with PONY...

Partial refunds

Hi all. I purchased an item , when it got to the date it was supposed to arrive I messaged seller . The response was they've item I ordered was not in stock be I could get the lesser item and recieve a partial refund . I have received item but no ref...

Resolved! Strange seller behaviour

I recently won an auction for a super nintendo game, I paid right away for the item. it cost around £60 which seems like fair market value judging on previous ebay sales. The seller contacted me after i had won the auction and made me an offer to sel...

Laptop not working after 34 days!

I don't know what to do next, I bought an 'as new' laptop for a present for my son that was delivered on the 26th March. It was described as opened but not used, however in the description says barely used, excellent condition. As it was from Ebay, I...

Someone else's sold item bid history

Hi all, I'm trying to find what price to start an audio system at. When I searched similar items under Sold items, some have the bid history showing and many do not. Why is that please? and is there any way I can access the bid history? Is there an o...

Hello I recently returned a laptop I purchased several months ago as I was still in guarantee

The seller is really friendly, he sent the label and I just sent back the laptop. We were chatting about the alternative option just since yesterday when I message him on eBay tge message doesn't get delivered.What happened? It's just a bug on eBay u...

Asking Vendor a question

Why can't you contact a seller with a question about the item without making an offer?

Listing a vehicle

Can't list my vehicle, it keeps coming up error page

I am a private seller. A proposed Buyer is persistent in asking for my PP E mail address.

What is a PP E mail address for payment. Proposed Buyer has not met Reserve price or entered into any negotiation. He is repeatedly asking for my "PP E mail" address. Help!

Resolved! HOW SHOULD I PROCEED WITH THIS RETURN REQUEST

Hello all! Recently sold an iPhone to a buyer and now they are requesting to return it under "change my mind" Private listing of course with a no refunds policy. Item was well documented and detailed pictures shown of the manufacture date and first u...

Money not available on time

HiMoney should be available by the rules made by eBay. But their status is still "pending". How and where to report it?

EBAY STEALING MONEY FROM THE BUYER

Ebay are stating that they will not return my money for not receiving the goods from a scammer that is using ebay and they suppo

Resolved! unable to purchase

Hello for about a week or so I have been unable to purchase items from the website. The purchase and bidding options are there but I can not select them. It is like when options are greyed out on a pc. Thank you

Delivery service option keeps changing.

I have several current listings, I wast them all to be collection only however, during the listing’s creation, after I selected the collection only option, I pressed ‘done’ to return to the creation page, the page then glitched and returned the optio...

Sellers given no notification when buyer retracts bid

There are many notification options across both buying & selling but I am very surprised to find that eBay does not notify sellers when a buyer retracts a bid. It isn't even possible to collect details of the member who made the bid, & in this partic...

Resolved! Returns

Buyers in my recent experience are using " not as described " to get refunds at no cost to themselves. What do i do. I hardly ever received these requests now I'm inundated so much so that my seller rating for items described has gone from 5 to 4 vir...

Problems uploading photos

Is anyone else having issues uploading photos to a listing

Postage

Someone from USA is trying to buy from me (I’m in the uk) now I’ve selected to be international. So why won’t it work? Any ideas please x

Resolved! Would like to make an offer but no option to collect

I'd like ot make an offer on and item but when doing so there is no option to collect in person despite this being offered in the listing? If anyone knows how please?

Links to video on youtube

Hi can I add this linkhttps://www.youtube.com/@impressioncuesnutimp1275 to my add as it shows the product being used

Why can’t I combine items sold to send invoice?

The seller has purchased 2 items and I’m trying to combine an invoice with new shipping amount but keep getting this message? Shipping on my items was Royal Mail not eBay postage

Argos will not release my purchases

I have two purchases in two different packages from two sellers. Both arrived today in Argos, Farnborough but even though the name and address was correct and I have multiple forms of ID, the would not let me have them as there is a specific ID numbe...

Wrong return label

Hi i ordered a return label for buyer but my address is incorrect, I can’t see this label anywhere and I can’t void it what should I do?

Coupon not received

I recently sold a product above £10 on tuesday as i was told id receive a code for £50 off on an order worth over £125 and i have not received it yet and i am wondering if any of you have any knowledge?

parcel returned due to wrong address supplied by buyer

Hi all.I'd like a bit of advice please as with the new system I'm unsure of what to do about the following.Sent small parcel off last Tuesday using Evri printed label and received the parcel returned today. I checked on ebay/evri tracking & it appear...

Postage

I have my postage on my items with Royal Mail. 3 of my listings ended and the postage was not royal mail. I am getting fed up with ebay and their pushing of their postage on to me. Has anybody had similar?

Resolved! Hiya, why am I getting multiple attempts from blocked bidders, + 2 bid attempts from 1970 members !

Hiya, I am getting pages and pages of blocked bids, on my "buyer requirements activity log", there can be 20 or 30 attempts from the same bidder, and some from two members who have been on ebay since Jan 1st 1970, (I guess its a glitch...!) See image...

Cancellong postage, collection instead

Hiya, is there a way to cancel postage only if a buyer is going to collect?

Black square

My mum has received a box containing a piece of black material in the shape of a square,addressed to my dad.My mum has never had an account with eBay she is very upset because my dad passed away two years ago.Is there anyway eBay can find out who sen...

Payment Method

Hello,I am in Credit for £14.52 with eBay as a former Shop Subscriber, this is not owing, I am actually in credit as confirmed in my Seller Account.I want to subscribe to a new Shop, however I get the following: You do not have a valid stored payment...

Get 5 $ off when you purchase in our app

As the title says. I downloaded the app using the QR code provided, signed in but this 5$ never added and there is no voucher code. Nothing at all. So how to claim this 5. Thanks

Simple Delivery mismatch with preview

HiI'm listing something and clicked on the recommened parcel size which my item will fit into and is under the max weight. I checked the the preview but its showing a smaller parcel value. Presumably the label won't be sufficient for my parcel. Is th...

Age restrictions for a letter opener

How do I get the age restriction, because iv done the thing you put the bank details in

Paid twice for an item and cannot contact ebay

I put an offer on an item which the buyer accepted. I paid for the item, however, it said that there was a problem processing my payment. I then paid again via paypal as it said the item would go to the first person that paid. However, when I have ch...

selling more than 1 itam that has small fault

Can a seller say there is something wrong but sell other items under the same sale EG fault with TV screen but all TVs have same fault, which is a very unusual vault.

Resolved! Artist not listed for music listing

I'm trying to create a listing to sell a Supergrass CD box set. I'm offered a drop-down list to select the artist when describing the item, but it doesn't include Supergrass. If I leave it blank it won't let me continue with the listing. What do I ne...

electric car charger

HelloI bought an electric car charger. When it arrived, it wasn't of the required quality. I asked the seller to return it, but he told me he would give me back part of the money, £36. After using it for two months, the charger cable burned out. Th...

Selling hatching eggs?

Hi everyone, I was looking for a little help regarding the new policy on selling hatching eggs in the UK now? apparently Ebasy has updated its policy and will no longer allow users to sell hatching eggs? I wanted to know if anyone knew the reason beh...

Item damaged during delivery/on arrival

Hi all,I sold an item (an action figure) and was contacted by the buyer to say that their item had arrived broken and sent me a photo of the evidence. They understandably applied for a refund which eBay automatically processed and took the money out ...

Resolved! Ebay not letting me switch from Simple Delivery option

Hi all, I have been trying to list a few items of clothing today but it is not letting me switch from Simple Delivery! I do NOT want to use this and it states that Simple Delivery is optional for clothing under £10, which mine are. I do not own a mob...

Qr code

Can I speak to someone please

Returns postage when goods don't match description

I bought some shoes advertised as size 5, but when they arrived, they turned out to be size 7 (and labelled as size 7). Seller told me to start a return, which has been completed, with most of the money refunded, but I have been charged £3.25 to prod...

Delivery issues

Get a agent to contact me

EVRI being the worst courier

Is anyone else having issues with EVRI? I have now had 3 items go missing with them claiming they have delivered them. I try to contact EVRI via phone but it is impossible. I appreciate I get my money back via EBAY but it is not right to just ignore ...

Returns

A return has been requested on an item that was posted three weeks ago. And I’ve had payment for the item for two weeks. it’s clearly been used and she wants a refund. But there is no refuse refund option that I can see. not a big eBay user. advice./...

Postage

I do not like tohe way eBay are making us use there postage, not allowing us to make our own choices. It does not allow us to charge for packing materials and also get parcel picked up from home. We should have option to post in the way we want not b...

Got scam

this 1 imagine was 2 days ago talking with the buyer and actually paid it But he deleted his account

Ebay re- using returns labels so not unique!!

Anyone else fallen to ebay using pre used returns labels which means it goes to the wrong address and they still give customer a refund. Even worse we sent a replacement and they still gave a refund. So down two £75 fleeces and no money and no compen...

I recently sold a £500 item sent it tracked and signed for and it’s not showing delivery

I recently sold a £500 item which was tracked and signed for which I have proof of but eBay is saying still waiting for delivery

Ebay Has Died a Death

From where I sit, ebay has absolutely died a death. So quiet. Practically zero views on some listings. I noticed it started with the cost of living crisis (three years ago now). I used to sell stuff almost instantly, or within a few days. Am I the on...

Ebay balance withdrawal

My withdrawal button is greyed out and so I can't moved the funds into my bank account, anyone able to help?

WHY can’t I message my buyer?

There is NO LINK on eBay that is allowing me to SEND A MESSAGE to my BUYER. Why? I have dislocated my ankle and wish to tell the buyer that I won’t be able to send their purchase until after the weekend. There is NO link ANYWHERE that works, the Mess...

Packlink eBay overcharging

Hi all, after years of Royal Mail use I’m now forced to use Evri. I posted an item weighing less than 200 grams and they want to charge me extra saying it was 4.3 kilograms. Absolute none sense but because I trusted them I didn’t take photos of the i...

Unable to change delivery address.

I have orderd an item and have accidentally continued with only my postcode, how can I change the delivery address to show both my postcode and rd name/ number

My address is correct, the map is wrong

The address I have registered for collection is correct - it is in Newcastle under Lyme. It has the post code and country, too. However, when you click on the map it takes you to Newcastle upon Tyne. How do I change this? Thank you

I am selling a collection which has more than one package for delivery

I have a collection to sell that will have multiple packages to deliver/collect - how do put this into ebay so that their system does the fees calculation - I have weights and dimensions - but costs would be huge between UK and overseas delivery? Tha...

Returning an item

My request for returning an item was closed without any resolution. At least I have not been told of any resolutions.

Classified Ad

How to reduce the selling price on a classified ad

Battery often low on iphones generally

I had an iphone 7 and now I have an iphone SE. both need to be charged more than nice a day. my iphone SE is a few years old, and in the morning it is at 40% and I charged it in the evening. I decided to sell my iphone 6 with a charger for £40.00, th...

Cant find tracking on e-bay after using simple delivery.

So I been trying to use simple delivery to see if it is actually simple and was ok for a couple of times, but a buyer has asked for tracking.you would think it would come up automatically in the buyers section but no, and I cant find it anywhere, Hel...

A seller not responding.

Hi all. please can someone advise. I bought a pair of speakers (collection only). They have been paid for but the seller hasn’t responded or sent the address for collection. how do I go about getting my money back?Thanks in advance for any help.

Postage Label Details

Once you sell an item and receive QR code or to print a label - how do you know whether it’s for Royal Mail or Evri?is the weight and price printed on the label as well so you know it’s the correct details for the item being posted? Thank you

Item not working after

The Professional Digital Multimeter Voltmeter Ohmmeter Ammeter Multi Tester Meter UK stopped working a few months after purchase, Please advise.

Trainer issue

Right so I sold a pair of trainers,like new,worn once,as stated in post,size was stated with pictures,but customer is saying they ain't the size stated,despite pictures taken of size,fit me well who also that size but they want to send them back,can ...

Royal Mail 2nd Class post issues

I've had two customers report that they waited well over 7-14 days, a long time for delivery, not the 2-3days stated in royal mails policy, and both customers reported that they had to pay additional postage, even though the package was well within t...

Duplicate order

I ordered an item , but later noticed two of the same item in my purchase order history. Thought I had made a mistake at first but later noticed the second order hit only seconds after the first and the item was for 100 pieces each so if I wanted two...

Resolved! commentaires

Tout le temps on me demande d'ecrire des commentaires pour les memes achats,Je ne comprends pas pour quoi on fait ca ?.C'une perte de temps inutile.Si on continue de cette maniere je ne vais plus laisser mes commentaires.On pourrait resoudre ca si on...

Payment

How can I access my payment for goods sold through ebay? I no longer have my business account so my only bank account is a joint account which eBay say is no good. I then tried to buy an item using my credit towards it but that doesn't work either. B...

Selling - unkown error

Trying to post an item for sale and keep getting unkown error. Bank details are upto date and address

Constant requests for seller info updates

For about a month I have been sent requests to update my details. I have done this more times than I can remember, and whenever it says the details are being verified, I keep being sent demands to update my details. I can’t get paid for what I’ve sol...

Advertising an item for sale keeps saying try again. Fault at their end

Won't let me qdvertise my items. Keeps saying ' try again, fault at their end

did not bid

I got an email saying I was bidding for something that I did not bid for. I didn't 'win' the item, but I could have.

Selling with 'out of office/away' message on

I put my I'm away message on four days ago. Yesterday someone bid on an item and subsequently won the auction. They're now wanting to cancel as they say they want it ASAP and can see the message about a posting delay and want to cancel the purchase. ...

Refund buyer

I refused a refund by mistake and want to rectify it how do I go about refunding the buyer

Trying to get a refund, but apparently out of ebay money back guarantee and seller has not responded

So I originally bought my item on the 26th February and the item showed dispatched around 4 days later and never turned up after a month, So I messaged the seller and waited another month but never got a reply so then I opened up the item not receive...

EBay corrupt

Why has E bay sold my item for less than it was listed for.

Is anybody having any problem with the new postage system?

Is anybody having problems with the new postage system?

protection is brilliant

This is brilliant, I am protected. I should send the buyer the item without receiving payment. I am protected under eBays new rules as Ebay are the people who pay the sellers. I pay the fee for the protection and we sellers are GUARANTEED PAYMENT. I ...

Resolved! Unbelievable mess

So according to the site over 500 in my account is ready for retrieval. Except I can't. Each time I get to the blue banner with the arrow I get asked to sign in and taken back to the blue banner and around and around. I've tried cache clearing then s...

Buying from outside the UK

I have made a successful offer for an item and the seller has accepted. The seller will post to many countries including my home address as listed on his page.The problem arises when I try to pay, the automated page refuses to accept my payment proce...

Return

Purchased item from mechanical parts now I need a refund but purchased as a guest but can’t get a person to speak with have order number

Refund help

I won an item via eBay bidding. I have paid for it through Pay pal with buyer protection as standard. The seller has provided a tracking number as unrecognised (fake). I have asked for a refund. The seller responded with a silly excuse that doesn’t m...

Bid made

I have had a bid placed on an item. The buyer wants to purchase early and make me an offer. Can this be done.

Selling restrictions

Where do I go from here. - I've spoken to 5 eBay staff over text chat and they were all useless. - I've highlighted the issue ( my sellers account is restricted due to a negative balance of £10 that I can't pay because eBay won't invoice me)They say ...

I used Royal Mail not Evri, how does buyer let ebay know they have received the item

I used Royal Mail not Evri which was chosen by buyer. I posted using 48hr tracked. Buyer confirmed receipt of item but ebay doesn’t realise it has been deluvered. How does buyer let ebay know they have received the item so I can receive payment?

Shipping and customs

I'm a UK based seller a US buyer has mentioned to me that shipping/customs adds up to 50% on top of the price of the item does this sound right?

Postage

Hiya i feel as if a buyers trying too scam me i paid over 300 for a exaust from Italy now hes saying parcel force will contact me and ask me too pay the customs fee.. How's this possible when they dont even have my number. Should the buyer of said th...

Payments

Are others having problems with payments not going through today

payout method

This is what is shown when I try to add my bank details for my ebay payouts 'We couldn't verify this bank account. Please select a different payment method.'

Issue in wise account attaching with ebay

My ebay business account is attached with Payoneer for payouts but Payoneer account is blocked now and I want to connect my wise business account with my ebay but there is no option for wise or other bank when I try to list my first listing. Kindly h...

Help re-listing a winter coat

I removed several winter coats I had for sale, wrongly thinking that I could re list them in October 2025… Only after I removed them I realised that I could (and SHOULD) simply remove them TEMPORARILY and put them back on, on a specific date of my ch...

PLS HELP

i bought an item on here for a harsh amount and upon arrival of the delivery i required a pin code in which i couldnt provide due to my account being connected to an old email and phone number. pretty stupid on my behalf but is there any way i can ge...

Unknown seller

I keep getting items sent to my address for someone I've never heard of. All are maked faulty anf retuened. All are new and nothing to do with me

Shipping to Denmark

My buyer is in Denmark and is having trouble purchasing my item even though I have global shipping on

No option for royal mail 87p postage

Private seller here. Always used to be able to select 2nd class letter postage. Now it only lets me have large letter for £1.55My items don't need to be in large letter Please help, it has slowed my sales down with the increased price of postage

Damaged Item

Hi, I received damaged item and I am unable to get through to the buyer, this item was required for a birthday party and we need to decide whether we should buy another or the seller will send replacement. For the return their page says buyer needs t...

Selling and return fees

I sold a brand new ford transit mk 4 and 5 rear light. It was exactly as described. The buyer claims it does not fit. Who's responsibility is it to pay the return cost in this situation. Mine or his. I'm afraid buyer will do nothing and ebay will giv...

Return request is open. Buyer asked to reship

hi. I am private seller. I have completed the safe delivery of item within promised time. The buyer received a broken item as it is mishandled by the courier. Buyer didn't contact me personally but opened a case of return request.I messaged the buyer...

Two different winning bid amounts show for one item

My winning bid in the Bidding History does not show the same amount as in My eBay .

Parcel drop off places

Don’t seem able to contact customer support about this but the list of places you can drop a parcel off is years out of date. Many of the places listed closed down years ago or no longer exist. Do they never check any of these automated lists?

Currency on SELLING

I want to sell an item in £ and AUS $ is currently showing. I was in Australia but back in UKI have reset to UK but SELLING suggested price/ currency is still AUS $ and I don’t know how to change it to £

EBAY VOUCHERS

Ebay New Policy with Collecting & Spending Nectar Points Changed on 1 September 2024.I was advised by eBay to Convert My Nectar Points Collected From eBay Purchases into eBay Vouchers Where These Could Be Spent When Making a Purchase on eBay.I Turned...

turkey hatching eggs

MY listing was removed yet there are hundreds of ads for hatching eggs I don't understand why. Any one else experienced this.

Returns

I sold a product to a person 2 weeks ago, and they claim that it is not genuine because it smells different. (It is genuine) I would usually accept a return if the product was not used, but as they have used it i won’t be able to sell it again. Meani...

Has simple delivery been dropped ?

Hi folks, private seller here and i was trying to list an item (a handbag) but regards postage, it would normally show either simple delivery or custom postage but now there is no simple delivery but instead asks me to put in package dimensions and w...

Cancelled buyers order

Due to eBay not being able too print off a label with the address the buyer submitted, I cancelled the order and requested the buyer to look at what eBay had requested and to reorder, which he did. the item was lost by the French Postal Service so th...

Non paying buyers

Why can’t I leave negative feedback on the buyers account after they refused to pay???buyer made ridiculous excuses to get out of the auction and I’m out of pocket

Counterfiet items. Ive received counterfiet items. Seller wants me to return them then says theyll r

I've received counterfiet items, seller wants me to return for a refund, they said at first that they had already refunded me, then now says to return for refund. Says they didn't know items were fake but that's all they sell. They've accused me of s...

ebay app

I'm new to selling on ebay and want to have local collection of items. I need the app for confirming receipt at the door but can't log in as code comes to the phone I've got the app open on. How can I go forward? What does everyone else do?

Item has been delivered to buyers safe place but seller is saying someone has stolen it

Hi, I sent an item to a buyer via tracked 48 which has been delivered to the buyers 'safe place'. The buyer is saying that she doesn't have a 'safe place' and that someone has stolen it and she wants a refund. How do I stand?

Payment

How can I pay for a hedge trimmer as I don't have a credit card to verify my age

If I print a postage label for an item going to Belgium, is there a place on the label to enter th

If I print a postage label for an item going to Belgium, is there a place on the label to enter the IOSS number to show that the buyer has already paid the tax on the item. i.e in this case IM2760000742 shows that eBay has taken the tax and will pay ...

Refund/Return Question.

I am a seller who offered a partial refund that was declined, however an compromise was made.The seller however is unable to cancel the return? What is the next step? I can only offer a full refund or get a return label and he has no option to cancel...

I not able listing my account

I am trying to upload my products for selling why it was not listed i is showing unknown error occured

Postage Labels

I have recently purchased an item from the USA (I am British) and the seller has sent me an image of a pre-populated postage label for me with an address in the USA. I have never lived in the USA, all my address boxes on my account show my address as...

Neutral feedback for an item not received

I purchased the label from eBay,The item was sent tracked to France.The item was receive in France but the buyer claims he did not receive it. The buyer has now left me Neutral Feed Back twice for the same item ! The first purchase was cancelled beca...

Disclosure of National Insurance number

The HMRC guidance on the Gov.UK website states: "Keep your National Insurance number safe. To prevent identity fraud, do not share your National Insurance number with anyone. These organisations may need to know what your number is: HM Revenue and Cu...

Can't mark item as delivered

I sold an item and the buyer paid straight away and I clicked to print a delivery label but it seemed to be defaulting to EVRI. I cancelled out of that I sent it via Royal Mail. EBay wont release the funds to me as for some unknown reason it is waiti...

Today's suggested ad rate are totally insane - They just keep going up and up ?

Just logged in today after a really slow selling for the past few days, i had one promotion set at 22% which is insane, and now the suggested ad rate is 23.3% !! i think eBay area on another planet, whats the point in giving away a quarter of your sa...

Didn't get the collection code

Hi I bought something, my invoice number 1085517 , I noted that the parcel has been sent to Argos on 30 April but I still haven't got the collection code , please help me to get back the collection code thank you

Proving age to eBay to buy a saw

I am 68 yrs and want to buy a saw, but I don't own a credit card to prove my age to eBay. - are there any other ways to prove my age?

Arranging a Royal Mail/Evri Collection

Now that Ebay have introduced the new postage option Simple Delivery. This takes the control of how I ship my goods away from me and places orders for delivery through Royal Mail or Evri. However as a housebound person I used to be able to arrange fo...

Contacting a human being at eBay customer support

How do I contact an actual human being at eBay customer support? I'm finding it virtually impossible...

Faulty security lught

How does one speak to an agent. All I get is the automated assistance which doesn't understand my query. I purchased a security light which arrived beginning of February I wasn't able to get it installed until end of February. Now not working. Have e...

payment received in cash but cannot show that i have received payment so buyer is still being remind

How do i show payment received in cash and item collected

Getting Paid

I have just sold an item - Ebay says i have the funds in my ebay account - i want it in my personal account - how do i do this please ? I have already given my payout account to ebay

Seller wanting me to correspond via email

Hi I received a faulty item and the seller is wanting me to provide a video of the fault via email. I was wondering if it's safe to do this as I will be corresponding outside of ebay?

Request to list more items - query

Hi, I'm trying to sell an item but I keep getting the error message below:- This listing would cause you to exceed the amount you can list. You can list up to £3,700.00 more in total sales this month. Please consider reducing the starting price or re...

Refund to seller when item not delivered by Evri

I recently sold an item on eBay and did postage via Evri booked through eBay. The item was never delivered and Evri has admitted they lost it. I had good comms with the buyer and I have refunded them as the item did not arrive. Evri say that the resp...

Warning of seller of fake items

Hi guys. I just want to warn everyone of a seller on EBay based in Hong Kong that is selling fake goods, I bought a Moriah Elizabeth plushie from them which I was later advised by the recipient to be counterfeit. The seller was extremely reluctant to...

Ebay has blocked my items . Says the are bladed but they are not

Ebay has blocked my items from being sold. The items infringe there v#bladed ites police, however the items do not have blades they are simply springs for use on gardening secateurs. I don't sell any bladed items

Ebay reverting my listing to postage (and not collection only)

Hi. I’ve had a few incidents lately, where trying to list an item for collection only, the systemkeeps overriding my choice and resetting the item to include postage. So I’m unable to list the item. Can anyone shed any light on this/has this happened...

GSP postage suddenly more than quadrupled for potential buyer

Hi. I have some Warhammer sprues up for auction, selling using the Simple Postage Service for buyers in the UK or the Global Shipping Programme for international buyers. A potential bidder in the US just messaged me asking about postage, and sent me ...

Wont be in for estimated delivery

Is there a way to change delivery adress or delivery date when a parcel is shipped via eBay international postage. Ordered a parcel from America and it has now updated the estimated delivery to when away for a week holiday. Is there a way to change a...

Trying to list the first item on my new (charity) business account.

When it comes to starting price. it defaults to dollars. How can I change this default to sterling pounds?

I have sold items ,that the buyer paid postage for ,but have had over £5 taken from me for postage i

Please sort this out for me this is not good ,I have sent numerous messages,I have not received the payment for the Ted Baker tote bag and scarfe buyer on 24th April this year ,you appear to have contacted another would be buyer ,and refunded them ,e...

Seller will not honer 3 year guarantee

Hi all - I used ebay messaging to contact the seller - to get a replacement under there 3 year guarantee because the battery will no longer hold a charge - they say is was a 2 year guarantee, in the message exchanges and refuse to help - as can be se...

I'm confused I am a private seller with small turnover and ebay have suddenly started charging the

I'm confused I am a private seller and eBay have suddenly started charging the buyers of my last two sales vat. I don't understand why it's just started without warning and what my obligations are

Dodgy seller

Anyone know what I can do if I returned an item for an exchange agreed by the seller that I didn't receive nor been refunded for. Then they conveniently went 'out of the office' for the month that took the purchase outside eBay's Money Back Guarantee...

Wrong amounts of money

I sold an item and the after the fees postage stamp the order earnings came to £34.26. After the order shipped and I checked my eBay balance it says £20.96. How do I get the remaning £13.30?

Is there an option to leave bulk Buyer Feedback?

Pretty sure there used to be a way to leave Buyer Feedback in bulk but I can't seem to be able to locate it via 'Share Feedback'. Can anyone tell me if it still exists as a feature? Cheers.

Return

I bought an item with a specific part no. The item that was sent had a different part no and doesn't fit. The seller has rejected my request for a return and the case is closed. What do I do.

Help, what do I do if ...SD labels ?

Hi all, I have a few questions about the new wonderful SD process I am hoping someone might have the answers: 1. What happens when I don't select the SD label and use my own label ? There are instructions to "void" the label within 14 days but the in...

Traffic screen issue

Has anyone noticed an issue with the traffic screen displaying the day prior? Yesterday i watched impressions and page views tick up on the 30th and today (2nd) im watching the impressions and page views tick up on the 1st.

Feedback

Does anyone know how I can alter feedback that I gave for one of my purchases?

Seller being overcharged

My customers are usually paying £2.94 then a week later I seem to pick up a bill for an extra £3.18 postage, happens a lot and I don't know why!

New postage labels

It used to be that you could do a small amount to the postage cost to cover for the cost of your packaging material. With this new system where you have no choice this is not possible. How do you get reimbursed for packaging?

Releasing funds

I sold a item recently. The tracking says it has been delivered. And even the buyer has given positive feedback on the item they bought. But after 3 days still no funds. I have sold on ebay for 7 years with 100% feedback.

Why is the 6-digit code system so poor?

Since the required 6-digit code system from buyers was introduced, I've sold 3 items that required a code and only 1 of the buyers was able to see the any email containing the code despite checking and rechecking their emails. eBay assistant offers n...

How to get a return slip after I cancelled transaction

Good evening I sold a watch to a buyer the battery was flat so I cancelled transaction she wants a postage tag but can't because I cancelled transaction so she didn't get charged. So I have told her to send the watch back to me what ever the postage ...

False return reason

I recently sold a brand new in box bread maker. The box had been opened but the bread maker was brand new and had never even been pulled out of the box. The buyer has requested a return saying it doesn’t work. Is there any thing I can do to fight thi...

postage

Under the recipient address says do not send to this address. What does it mean?

Refused no return address

Hi buyer has refused to recieve the item they bought from me and it's saying it has been returned to me. I realise I didn't write a return address on the parcel so what happens now. I've not been paid, obviously as ebay changes mean we don't get paid...

Resolved! Ebay postage is confusing me even though they say it is supposed to be simple

I started a draft today and usually go to custom postage and select Yodel as it is the best value and I can get items to the yodel drop off easier and send them very quickly. But today it has changed and clicking on custom postage just gives me one o...

Buyer bought 2 items, same username but different address, different country, how can this be

I have sold an item which is going to America. The buyer has now bought another item but the address was different, in france , and with a different name. She has asked me to cancel the second purchase as it has the wrong address and has said she wil...

Combine postage

Hello. Why am i no longer able to combine postage when buyer makes more then one purchase? I used to be able to add tracking number from the first purchase to the other one. Also why has ebay deducting postage and not allowing me to choose delivery s...

I want to contact and agent but can't find it, just the automated thing

How do I get help with and agent, not the automated thing, that's no good.

delivery

my order stainless steel back scratcher has not came yet and it said 01 of may

Request for not received the item

Hi, does anyone see this fair, I sell X3 brand new items w,o,t, cost me a total of £12 + £10 as far as the 3rd item it's irrelevant, anyway I only asked £6.60 for the lot, without realising the cost of postage nvm, I only end up with £1.80 overall th...

Item arrived damage - what’s the best course of action?

Does anyone know, what’s the best way to go about this, please? The buyer received the item damaged. 1. Should I let her open a return case or should I just refund her right away without opening a return case. I don’t want the item back as I can no l...

Resolved! How does bidding work?

So i'm a bit confused by an item I am bidding on . i put an initial bid, then increased my maximum. But so far am the only bidder. Bidding shows the price to be at £90 (see screenshot). But on the main page it shows it as £94.32. Why does that happen...

Missing address

I had a offer accepted by a seller and ebay automatically charged me. The seller has now cancelled the order after a week because they didn't have my address. Is there something wrong with my account? I have never experienced this before.

Resolved! Bladed items - letter opening knife

I had my listing removed and thought it was a silly mistake, but on checking it seems this is now real eBay policy. I would like to register my protest against this, whether it comes from eBay or the Government. The Government list of restricted item...

Direct debit

I have sold an item. ebay are asking me to set up a direct debit before they will pay me my money. This reads like a scam to me and I am not giving them new bank details. As usual there is no way to get to speak to anyone at eBay. Does anyone know ho...

Item arrived damaged through EVRI

An item I posted through eBay arrived savaged with EVri. EVri have not returned my messages. I can’t contact eBay anymore? Does anybody know how I can speak to somebody?

Return request issues

I sold a dress and have have a return request initiated. I have stated that I do not accept returns. The reason for the return was stated as item doesn’t fit with a message attached to say that the item says 14 but isles like a 10. It is a body con s...

Tried to log in several times to VIEW MY ORDER DETAILS...Now been locked out and system says Order n

I placed an order.then tried to VIEW ORDER DETAILS TO GET THE INVOICE.....But the system is saying "ORDER not found Unfortunately there has been an error retrieving your order"

Selling on ebay keeps coming up with unknown error when tring to list

Trying to list motorbike for sale keeps saying unknown error any idears

Messages

Anyone know how to stop e.bayers sending me offers when iv only looked at an item it’s so annoying if I wanted it I would buy it now I don’t look at so many items

Item never arrived.No response from seller

This has been going on for nearly 3 months now.Item ordered never arrived - only worth a small amount of money but that is not the point.Seller doesn't respond to messages.Ebay closed the case without getting me the item I'd paid for or a refund - al...

I bought an item. After a week later than due date it hadn't arrived. The seller eventually gave

I bought an item. It still hadn't arrived a week after the due date. Eventually they gave me a refund. I bought another one from somewhere else. Three days later the item turned up. Do I send him the money again even though I don't need it, post it a...

Seller sent cheaper item & wont the difference hi

Hi I desperately need help/advice,I purchased 2 CCTV cameras. received 1st one, then the seller decided to exchange 2nd one with a cheaper one.1st off seller offered 10% refund, cos I'm as valued loyal customer.i have been arguing back & forward.sell...

EVRI keep damaging & losing my deliveries

How do I get a refund? I keep giving refunds to the buyers however i'm out of pocket

two stage verification...

I have 2 stage verification on my eBay account, as I log in, I receive 6 digit confirmation code from bay, lately I get my verification codes as "Prove". any one knows if this is a spam or not.?

No views on items even when items are promoted

I’m finding that I am getting No views on items even when items are promoted. I feel that I list items at very reasonable prices but my items are just not getting looked at. On other selling forums I don’t seem to have this problem. I just wonder if ...

Resolved! Trying to sell something in UK to buyer in Ireland (EU) - buyer unable to select correct postage opt

Ebay say it is an IT glitch - keep reporting it - no one from ebay comes back and I think I will lose my buyer.When I review listing it shows as global shipping on by buyer is not able to use option and get's message saying 'unfotunately buyer does n...

Simple Delivery

Now that eBay are moving all private sellers to Simple Delivery and probably getting an over-rider from Royal mail and Evri. Isn't it about time they stopped charging FVFs on postage?

refuned buyer item not recived

refuned buyer as the item not recieved then 2 weekslater item turns up at the buyer how do i get paid for the item buyer not replying to messages its past 90 day so the automated service does not work need rto speak to some at ebay but unable to

payment

wondering why i get this "delivery running behind, original estimate was Thu 24 Apr - Thu 24 Apr" on my account when i shipped via DPD next day delivery, added tracking, delivery confirmed on the 24th and i'm still waiting to be paid almost £600. eba...

Selling abroad

I have recently sold an item for £400 to a buyer in Spain. I posted immediately and have proof of postage. Buyer complained that he had to pay customs duties. He then complained he hadn't received the item. I contacted Ebay UK twice who assured me th...

Unable to pay my listing fee.

Ebay not allowing me to pay my listing fee. Says make sure your billing address matches card details. It does !?

Bought somethi g electrical in July 2024

And it stopped working properly yesterday and I wanted to know if the buyer gets the same warranty on new products as a buyer would get in Argos or Currys. The seller on here is not taking ownership and basically told me to *bleep* off when I asked f...

Views going down?

Hi everyone, I'm so confused. I've had some items listed on eBay for a while now and sometimes they show as having views, then the next day the views on that particular item have dropped, then say zero? This is even when they haven't reached the 30 d...