Royal Mail 2nd Class post issues

[pokeminken]

I've had two customers report that they waited well over 7-14 days, a long time for delivery, not the 2-3days stated in royal mails policy, and both customers reported that they had to pay additional postage, even though the package was well within the limitations of 2nd class post.  which i refunded. 

buyer paid for postage during the purchasing process, and we printed the label to send it. all packages have been posted via a post office, not a post box, so we know or have the evidence records of the weight of each package. 

[jckl1957]

You are sending your items as letters so they have to be less than 5mm thick.

If they are even slightly thicker than that, when they get to the sorting office they won't fit through the letter slot and are automatically rejected.

Delivery will be delayed by a lengthy period and they will only be delivered to the buyer upon payment of a fine.

You have proof of the weight but obviously you don't have proof that the items you have sent fit freely through the letter slot used at the Post Office and by Royal Mail.

I would say if you are not 100% certain that your item is under 5mm thick, send as a Large Letter.

[pokeminken]

That you for your reply,

But the post office I use, also have the test letterbox or window slot that
they use to unsure it passes… that why I post with them.

[tressygirl]

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@pokeminken wrote:
That you for your reply,

But the post office I use, also have the test letterbox or window slot that
they use to unsure it passes… that why I post with them.

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How about the weight?  Is your PO weighing the items correctly?  Perhaps, they are over the letter weight limit?

[pokeminken]

Nope, 32grams and fits through the letter box thing they have in store…

[jckl1957]

Had you put the correct weight on the label?

The Ebay default for a letter is 1g so you do have to check that the weight on the label is correct.

Also, if you post in a plastic or card protector to stop the card being bent, that could get 'rucked up' in the post bag.

Even if the post office staff check every single item goes through the letter slot, they could still get stuck in the sorting office where thousands of items are being sent through at high speed.

Sometimes a 'helpful' post office person will give your letter a little push or a tug to get it through the slot but it takes so little for an item to be fractionally too 'fat'.  Royal Mail don't have you standing in front of them and they are very scrupulous in applying the rules.

Sometimes, I send necklaces with wider than normal beads - if the padded envelope needs a little tug to go through the LL slot, I always pay the parcel rate.  Otherwise, items could potentially be delayed and the buyer would have to pay.

I understand that you feel you are in the right here, but it would be cheaper to put a LL label or stamp on than for you to pay the RM fine.