Seller News: July 2025
Build buyer trust and discover improved seller tools with our latest updates.
Forum Posts
Bids don’t show until too late
Sometimes when I bid in the dying seconds for a listing, the listing has been showing for example £69.00, then after I have bid at £92.55 it shows another bid by someone else at £94.55 from 3 days ago, as you can see in the photo my bid is 1 minute a...
Why does eBay allow sellers to sell counterfeit items that clearly contravene their policy.
We don't allow counterfeit items or unauthorized copies to be listed on eBay.Items sold using a brand name or a brand logo must be original and made by the brand or manufactured on their behalf. ebay clearly ignores this policy knowingly allowing Chi...
Simple Delivery couldn't be harder if eBay tried!!!!!
Hi, been using eBay for years with little issues. Since bringing in Simple Delivery it has become a nightmare.Firstly (the best option) was to offer the sellers the choice to use this new system, or carry on choosing our own delivery methods (that wo...
A bid and an offer
Hello I have an item listed for sale and I have just noticed I have an offer and also a bid for the same item, I was wondering if I can accept the offer or do I have to wait till the auction has finished.Thank You
Hard drive received has different serial number that shown
hi. I bought a 16TB hard drive from shown in their ebay photograph of a sealed package revealing serial number etc back in February 2025 with the understanding of having a manufacturer warranty. Only in July I recently opened it up for the first time...
£10 off £50 has disappeared after downloading app
After downloaded the app the £10 off for a £50 purchase has disappeared. Has anyone else had this issue?
Item slated for postage collected in person
I ordered an item and paid for delivery but the expected delivery date turned out to be too late. A relative lived near the seller so we arranged for the relative to pick up the item in person. The seller can't update the delivery details now and I c...
I purchased a tabletop dishwasher in December 2024 and it stopped working in july, but cant get any
I purchased a tabletop dishwasher in December 2024 and it stopped working in July. Can't get any reply from seller?
I can't add photos from albums since the video update
Hi Since the latest update, that now allows you to select videos, I no longer have the option to access my albums.I only have the option of my entire camera roll. I can’t go back through thousands of photos to find the photos I have taken of ebay ite...
Rude messages
I was sent rude messages from two separate members of eBay. One was particularly disgusting. I did a complaint to eBay. They said they can’t find the message’s I had also sent them a screenshot of both messages. the message’s are on there and also in...
Why is so annoying to reach the Customer Service on phone?
I am so *bleep* of by being charhed for an dd which I meant to post in free category and when I am.trying to reach a real agent and to talk to anyone in person eBay Bot is keep rolling me like a stupid rollercoaster How can I get rid of this stupid e...
Ebay assisting online criminals
I have alerted Ebay to fake watches being sold at least a dozen times and each time they have replied that a customer service person has looked at the listing and it is alright. I have a few years experience buying and selling watches and I know what...
Recent eBay changes for buyers and sellers and its conrols over postage!
Can any body speak in favour of them. I find them bewildering and the outrageous buyer protection fee is really the transfer of charges from the seller to the buyer!
how to calculate 25% refund to buyer: Private seller
I sold an item for £18.60 + BP for £1.38 which totalled £19.98I want to give a refund of £5 of 19.98but when I try to issue a refund The total is showing £18.60, if I were to refund £5 would that be £5 of 18.60 0r 19.98how do i refund so the buyer re...
Can’t add price on new listings
When I list an item I can add photos, write a description and sort postage, but when it comes to putting the buy it now price eBay app doesn’t let me. I’ve not had an issue until a couple of days ago. It also won’t let me change the prices on my curr...
Item Stuck In 'Order processing' Status
Hi all, I am hoping someone can help me with this. I purchased the item shown in the attached screenshot, however the status is stuck in 'Order processing'. I tried to buy these back on 27th Jun, Order number: 09-13252-79687 I have contacted the sell...
Missing item
I've sold a dress but the buyer has said they never received it, so I've had to give them a refund. I've tried contacting ebay,but it's impossible, so I wondered if anyone can advise me what to do next? I've tried contacting evri,which again it seems...
How to escalate a complaint?
I purchased several items from one seller and paid for 48hr tracked delivery.The item didn't arrive so left it up to the date that these items were needed to see if they arrived.At this point I requested a refund from the seller due to the fact that ...
The seller does not ship to my country
Hello. Is there a way for me to contact the seller without having bought an item from him? When I tried to purchase the item it said that the seller did not send to my country. I would like to ask him if he might reconsider, I will of course be payin...
New photo upload
Is anyone else having trouble with the new way photos upload? It seems to put them all in the wrong order which is so frustrating, and trying to move them about once uploaded isn’t working properly. How can I report this to eBay tech team, as I seem ...
Cancelled order
I ordered an item by mistake and the seller agreed to cancel the order but eBay won't allow him to refund me although the item hasn't been dispatched and the seller has agreed.whatnow?
Returns request
Having problems with a buyer first he claims a box of playing cards what empty and wants a refund, I had checked and weighed them so I told them that and the empty box would weigh alot less, and then he puts a claim in for cards are fake and wants to...
MC999 account suspended
My wife created her seller's account and I it got suspended straight away. We managed to speak to an agent then he stated "we do the sometimes to verify account". He unsuspended it. Then she listed her first item, it is a genuine item bought from one...
What do i do ? R.M charged me £7 to deliver evri parcel
Hello . I bought an item on ebay and the seller dropped it of at a parcel shop for evri to deliver . I got a tracking number but no movement after drop off . A week later i get a card from R.M saying i have to pay them £7.00 due to no postage paid . ...
very quiet buyer
It has only been a couple of days, but I have a feeling the buyer doesnt want the item anymore. Maybe he didnt realise the distances in collection or its just not convenient. I cant nag him but I want to get past this.
Postage cost
Since today eBay is now giving me pre paid postage labels. Before I done delivery myself and sent 2nd class letters. With the new pre paid postage I am now at a loss with the items I am selling.Does anyone know if this is normal or how I can change i...
Order not received
Hi i ordered an item on 31st July, on 4th August Evri said it was at the depot. Since then there has been no update. It was Ebay simple delivery so I have had to contact Ebay with regards to not receiving it. I contacted them on 6th August and was to...
Evri postage
I hate this company the last l item they posted for me was lost. Address correct but never got it and eBay extracted the money to refund to the purchaser but I have seemingly no point of contact for this shower of xxxxx! Now I want to send something ...
Gorilla Glue
Recently returned item. Have not been given proper refund.Opened box, saw it was wrong colour sealed box back up.Never used glue, returned same box it arrived in.
I accidentally marked an item as payment received. But it wasn't.
I accidentally marked an item as payment received. But it wasn't. Now the buyer can't send money as eBay says it's already paid.
Buyer requesting for me to send item after posting period
Hi Ebayers. I've had a request from a buyer to delay posted since he will be out go the country by a week, will this affect the time allowed for me to actually post item!
Postage refund
Buyer gave me wrong address so item returned back to me. She wants to cancel order but wants a full refund including postage iPad to send the item.
Postage while selling.
Increasingly frustrated in trying to sell an item with the postage arrangements, Preview shows "Varies" for postal charges and cannot change it! " Help" says to Change delivery service/change postal charges but cannot find such an option.
Ebay only cares about money
Hi all,Over the past couple of months I've been updating my power tools, had a look on ebay and was astounded by the amount of fake Milwaukee power tools, when I reported them to ebay, they told me they had reviewed a couple and decided they weren't ...
Offer accepted, buyer not responded.
I've had a listing on for around a year, I forgot it was still live.A buyer contacted me to ask for a best offer as they were going to be in my area and could collect. They offered a cash deal that was too low. I gave a price and said PayPal only. Th...
Sender shipped via Royal Mail to pickup point and they refused delivery
I ordered an item to be delivered to a Click-and-collect location, and the seller shipped it to that address via Royal Mail Special Delivery. When it arrived they refused delivery; and on the Royal Mail order tracking page it says "Returned to Sender...
Unable to buy from UK with seller's global shipping program enabled
I am unable to buy an item, because "the seller won't ship" to my location even tough the seller has reasured me that they have the "Global Shipping Program" enabled.
Evri drop off
Happy using Evri as an alternative to RM, but every time I drop something off, I have to type my email address into their barcode reader device. Is there some setting on Ebay that I am missing?
Change tracking details
Hi , I downloaded Evri posting then sent my item via Royal Mail .how can I change the details as e - bay will think I haven’t posted the item .TIA
Hi someone as bought my item from overseas,I had postage for UK ,what do I do ?
What do I do about the postage costs, as I have costed for UK postage
Item not received!
I purchased an item from a seller 6 days ago and delivery was advised to be 3-5days. I’ve just been on to my account to check the status of the order and it says that the seller is no longer registered. Does anyone know what this means and also does ...
Is eBay ever going to use Yodel again?
I’ve been waiting for eBay to use yodel as a delivery option in simple delivery as I really cannot get to the post office or Evri drop off that is closest to me. Does anyone know if and when this will ever happen?
cant log in
Hi I cant get into my accountConfirm your identityYou can continue after you have verified your identity.Verify it's you"It looks like you signed in from a different computer. We’ll need to confirm your identity. Call us on and mention security codeW...
Selling limit
Hi I currently have 50 active items but ebay will not allow another increase and 30 days have been passed. they don’t send me message to say when I eligible sometimes I will have to call them they will say still say no but then will increase because ...
Warranty on an item sold in the UK
Bought a fuel pump from a seller that is clearly Chinese in January 2025. The item was brought in the UK and sold as a UK item therefore I believe that under UK/EU law the item has a 1 year manufacturers warranty against faults. I have used the pump ...
Buying and selling on eBay, I have been told that you have to have a smartphone to sell on eBay
Is it true that you have to use a smartphone to sell and buy?
Resolved! Items received broken. Who refunds?
Buyer received coffee mugs, all damaged. Buyer sent photographs. Ebay said they would refund her, but haven’t. I am going around in circles trying to access a ‘live’ agent. Any advice? Thanks
RISE20 code not working
Received an email from ebay with a promotion code RISE20 but it doesn't work, the item I am choosing is with a seller listed in the terms and the item isn't 'new' condition which is also part of the terms. It sys it starts today 10am. Any ideas?
Resolved! Returning item with damage not declared in listing - seller wants me to return without tracking.
I bought a thin, woollen vintage patch, around £12, that one would have sewn onto a jacket or blanket.I didn't see stitch marks on it, so thought it was unused., but old.However, when it arrived, I was dismayed to see thick old white glue and other r...
Ebay holding payment
The buyer collected the item I was selling but I forgot to scan the code. Now ebay are holding the payment until collection BUT they have already collected
However I can no longer see any listed items
I have had an ebay account for a number of years and have sold many items. I can no longer see any items for sale in my account. I found a sold item in my scam box. Now I cannot see as to what stage this item is as it is long past the despatch date. ...
Resolved! Untrustworthy buyer
I advertised an item for sale as cash and collect. The buyer has paid through EBay but has made various feeble excuses about when they will collect and I have answered many questions about how it works and if I am prepared to demonstrate it which I s...
Posting items on eBay
What can I do to be able to post items on eBay as a new seller? I am unable to post items for sell
I need to contact eBay as app not working to accept an offer
How do I get to speak to someone as I have an offer but the app will not respond
Resolved! Received returns for items I haven't sold.
I have received 3 packages that appear to be returns, but I haven't sold anything.They are all Calvin Klein scents and I assume they are fake.I can't find a way to contact eBay so not sure what to do as some one is using my address.
Lapsed listings
Is it possible to restore lapsed Ebay listings without starting again from scratch?
Return/refund as a seller
I have just had a message off Ebay to say a buyer requested a return and they said they have stepped in and refunded the buyer and they don't have to send item back but that I wont be charged for refund! Im totally confused, I had no message off buye...
Alekmor-2951
Hello! Today at 9:23 a parcel was delivered to me. The courier who delivered it was named Chris. The packaging was damaged and there was no product inside. Ref.nr.YA014852771GB. I don't know at what point the packaging was damaged and the product was...
Refund payment
HIYA,I have purchase Air pump drain blaster on 6 August. and my order number is 27-13393-37900. After sending the amount of 8.61 pound now seller told me its a wrong price and now you to send me 10.31 pound. than i'll send it to you. that's why i tol...
Delete listings
EBay has removed some listings for policy violations. When I have checked my other listings there are a few more that could potentially violate eBay’s policies. I try to end these items but they automatically relist. How do I delete listing so they c...
Refund postage for an item which will now be collected
My buyer has paid for his purchase including postage. We’ve now agreed that he can collect instead. How do I cancel the postage he’s already paid for? Thanks!
Overseas Refund Help
Hi, I sold an item to someone who lives in the States. The tracking information says it was received in the UK depot and sent to the States where it's since been lost. He wants a refund, what do I do? If I refund him the money I'm at a loss, as I can...
Poting an item and it weighs more than should
Parcel weighs too much.Ebay simple postage pit my item in 1 to 2kgs. And produced label.It weighs 2.5kgs.Evidence will put on hefty surcharge.
Received a parcel
I have received a parcel to my address which is for the previous occupant. I have no forwarding address. What do I do?
Global shipping programme - August 2025
Good morning all, There are several posts prior to this but I'm looking for an update. Previously, Ebay had restricted sales from the UK to USA as part of the GSP. There was an inconsistent message from CS that this was a technical issue or it was du...
Buyer arranged Courier Collection - Return Case
The buyer purchased a collection-only item but, instead of collecting it in person, arranged for a courier to pick it up. The transaction went smoothly, and they even left me positive feedback. However, 20 days later they opened a return case, claimi...
Voucher
Please consider voucher for my recent buy, thanks
Evri Drop Off
Hi, I have no Evri drop off on the Isle of Wight. How can I post my item without additional cost to myself?
funds not received from eBay, because I didn't scan the collection code
I haven't been paid by eBay because I didn't realise I needed to scan a collection code. I have messaged the buyer to ask for the 6 digit code I need to release the funds but they haven't replied. I can't get any sense out of the eBay automated chat....
Payment Holds for Business Sellers – Any Recent Experience?
Hi all, I’m a business seller and recently noticed that my payouts are being released 24 hours after the recorded delivery date. This wasn’t the case before. I did switch from Royal Mail to Evri for a while, which increased my late delivery rate, but...
Resolved! How to handle refund and claim against courier
Hi, need a bit of help here. Sold a low price item (CD) to a buyer which arrived successfully but damaged in transit (Evri was the courier). I have original listings photos to show it was in perfect condition when and buyer has photos when delivered....
QR code time frame?
Does anyone know if the QR codes have a time limit before they expire? Buyer paid for Royal Mail postage, I let them know that I am away at the moment and can't post until the 23rd which they are fine with. But I don't know if the QR will have expire...
Cancelling a yodel label
I thought if I refunded the buyer I would relist the item and let the buyer know when it was done hit what I should've done was cancel the order, I went to postage labels and tried changing it to a small parcel but it doesn't save the changes, how do...
Been charged
Please can anyone guide me with this as I listed a car for 10 days but it didn’t sell due to time wasters but this happened 8 times & now I’ve been charged 8 times at £15 for it. It does state in the policy you’ll get charged if the car sells. I’ve b...
eBay chat is frozen
eBay live chat is frozen
Buyer gone silent on me??
I had an item on a 6 days listing. With 4 days to run I was messaged 4 times by a buyer who said if I put a buy it now on the item they would collect that day.To cut a long story short it was complicate because they'd put a bid on which meant I could...
Global Shipping Programme GSP Not showing Germany Sweden and others Turn Off?
Hi all, Has anyone got information on the global shipping programme not showing for Germany or Sweden on items? they seem to have been removed from the list with no indication or notice, much like the USA was in recent months, that was due to the tra...
Postal Label Unavailable
I sold an item however the postal label wouldn't let me gain access so I was unable to print/access the QR code. I had to send myself at an extra cost to ensure delivery within the time frain. Can I claim the original postage back since I never used ...
The new notification’You did it!’ on every new bid is obnoxious
A small gripe I know, but sick of seeing it. Oh thanks ebay, thanks for the head pat.Bring back ‘You have a new bid’ or whatever it was.
Why is an item shown as dispatched shortly after selling.
Hi using android app. Two items I sold today with buyer paying postage are marked as dispatched. Both through evri. What is going on??
the systme does not allow me to listing a product
Hello, i prepared a listing to sell something, i agreed to pay subscription to EBAY shop, but EBAY system does not allow me to post this listing. Why?
Postage
I haven't used ebay in a long time. I have just sold something with free postage and i always use Royal Mail tracked and signed at my own expense because i trust this courier. Do i have to use the courier that the buyer is demanding???
Active bit not visablr
My listings are active but not showing if searching for them and if you click on one of them and try to visit other listings in my shop nothing is there. I posted these last night at about this time. Any advice please.
Can’t add photos properly after the video update
Hiebays listing set up has changed again to allow videos and now when I try to add photos I can no longer access my albums, it’s just the full camera roll or videos. I can’t go back through my whole roll for every photo. How can I get to my album of ...
Adding Photos to New Listings
Sat 9 Aug,I’m unable to add photos to new listings, have cleared cookies and cache, help someone.thank you.
Issues after new update, random photos and App freezing when listing at price page
Anyone else having endless problems since new update? Issues with loading photos it’s loads them in a completely random order it’s deciding which you then have to manually move around to right order and every listing it’s freezing on the price page w...
Resolved! harassment and intimidation advice please
Last week ( I used to buy too many handbags I won't use )I listed a lot of bags but there were no watchers. Now I have checked today and virtually ever one has a watcher but no option to send an offer.Am I right in thinking it may be someone I had to...
£58 Customs Taxes not mentioned in item listing
Hi everyone, I bought some ink cartridges from an ebay seller based in Germany. Postage was free, no mention of customs charges in the listing. The item is now held at Parcel Force's hub until I pay the £58 customs tax. This brings the total of my or...
Cash on collection
How do I change the listing to give cash on collection as an option
Delivery not avaliable
I offer the seller a deal but it gives an error: delivery is not available in your region but I and the seller are in the same country the distance is less than 100 miles. How is this possible?
andoid web access no app
can one use an android device to log in to the ebay website? I do not want to use the app. I tried a web login with an android and the suystem failed/crashed
account limited error
When i try to do listing on ebay, it says your account is limited please check your messages. I dont know whats the issue, I had talked with support team they said I will get the email in 72 hours but is been 7 days, i got nomail
my price is £2.49 but listing shows £2.70 ??
Private seller - Listing item for £2.49 but when I look as a quest (not logged in) the price is showing £2.70 for the item. Why is this ? ebay are adding a fee to the customer but I can't find any details of this before I listed the item, where can I...
Failure to cancel
Hi all. Buyer made an offer , I accepted meaning payment was made automatically. Buyer asked for cancellation. I thought I’d done this as was told cancellation in progress. I’ve now received an email from eBay saying cancellation not possible as 3 da...
new cahback offer?
how do i select a product that gives me cashback?
Postage label says 1kg but my package to send is 2.5kg.
I have sold an item and the ebay postage label with Evri says 1kg. My parcel weighs 2.5kg. What do i do?
My eBay
World market. Why am I being shown all these alternative items that have prohibitively high import and postage charges. Why am I receiving offers for stuff that are on a list of stuff looked at but not saved by me. These ‘offers’ are not appropriate....
Simple delivery
Is it possible to opt out of simple delivery
can’t relist items without creating postage policy
Hiive been using the eBay simple delivery system for my listings. I have two listings that have finished and i tried to relist them, but an error message states I need to crest a postage policy? How do I get rid of this please?
Restricted Items
Just tried to list a ceramic figurine head table lighter, much like many on eBay at the mo but have my listing cancelled by them as a restricted item. Anyone having same trouble?
POSTAGE CHARGES SET BY EBAY
My customers buy sew on badges off me & is postage £1.25 , Enamel badges £1.75 now with ebay SIMPLE DELIVERY it's now over £2.50 & i am losing sales .. Any help available from eBAY at all ?
Postage selected but not showing on listing.
Postage selected but not showing on listing. ‘Free postage’. Is on the listing despite me selecting postage.
Listed as artist on work that isn't mine
I am an artist, selling my work on Ebay. On four recent occasions I have come acrosspaintings listed as mine, or signed by me, which are not mine. The sellers have removed myname, but offered no explanation. I would urge all artists to check that thi...
Selling an e bike
EBay will not let me list an e bike
getting currier to pick up from home
I have issues trying to get my items I have sold picked up from my home as I am disabled and rely on Evri to pick things up from me and send them on.I also would like to be able to put my own post costs in to the system but can't.Why can I no longer ...
Returns and Reasons Why - Growing Trend
Is anyone else suffering with frequent return requests with the reason 'Changed My Mind' then nothing is sent back for refund. Is this an attempt at just trying to blag a refund, on the off chance that many sellers just refund on the back of seeing a...
Buyer is Collecting so I've refunded the p&p but e.bay wants a tracking number before releasing fun
Buyer was charged p&p but is collecting the item. I've refunded the postage but how do I let e.bay know when the item is collected so they release my payment?
P+p
Why has EBay made it so incredibly difficult to set your own postage rates!!
Confusion over receiving offers
Ok so I have been a member of ebay for over 17 years. when I receive an off from a buyer you usually see the base offer somebody has sent, so example if I have an item for £40 and buyer sends me an offer of £35. then it would tell me I have an offer ...
Bidding issue
Hi. For the third time in a row I tried to bid some of the products. I presume that I was a only bidder. System, however, didn't allow me to bid. Showing some problem. I do not now if that's your deliberate, criminal action to increase the profit? Id...
Collected instead of delivery
Item sold as postage but buyer collected. How can I mark it as collected and get paid?
back to search results function
My back to search results function is no longer working and at the same time the return arrow stops working, so I click on an item and cannot return to the search results.
Unable to post an item (under 100g) for £1.55 under large envelope
Is it just me or has Ebay made it impossible to post an item under 100g using the Post Office large envelope catagory for £1.55. I have tried and tried does anyone know if its possible and how I can do it.Seems Ebay Simple postage has got complicated...
Bit confused
Just had someone make an offer of £630 for one of my items.Great i accepted.It appears that Ebays buyer protection was £18.90.Fair enough it's their platform and no one does anything for free anymore.The downside is that it has come out of the £630 o...
Customer wants item to go to a different address.
My customer paid for an item and immediately sent me a message to post it to a different address. I enquired why within 5 minutes. Customer is ghosting me and now after three ignored messages, I don't know what to do. Account is 13 years old with abs...
Selling an item
I have a buyer for an item but it's telling him that I don't post to the UK any suggestions please ?
Payment
I’m having a problem with getting payment for an item,funds should be available today,but coming back as 0 in the account
Creating a listing - postage fee wrong
Hi there. When I preview my listing it shows the postage as free even though I selected buyer to pay. Is this because I did a buy now option or will it show as buyer to pay if I actually list it? Thanks
Ad fee general
Just been charged an Ad fee general for a lot I have sold have been selling on here for years including last week and this is the first time anyone know what it is?
Faulty link from eBay
I had an issue where a buyer returned my laptop completly broken and ebay took my money. My appeal was succesful however they asked for my bank details and pressing the link i got a message saying the page cant be found i dont know how to get this re...
QR Code and posting issues
Sold an item this week. Buyer paid postage. Download qr etc and took to parcel shop. Package not accepted due to invalid qr code. Took to 3 different parcel shops and same issue.. Evri, spoke to lady in 1 post office and she said I was the 3rd person...
postage
Trying to list an item that is more than 65cm long, and the simple folk at Ebay won't understand that some items are that long, any idea how I can do this as the simple post won't allow this, sometimes I have noticed an oversize choice, but not this ...
Sellar Accounts
Hello been a member since 2002. But i haven't sold on ebay since 2017 i have gone to sell my 3080TI laptop and for some reason it wanted me to update my details so i did then it seemed to have deleted all my old feedback from selling over the years n...
Has anyone used cvs or office max to pay for there purches threw ebay
Has anyone purchased a vehicle with ebay and made the payment threw a cvs or office max or loves a card with a barcoad is what they want
SELLING AND SHIPPING TO USA
Please has anyone have any further information regarding selling and shipping to USA, since this problem arose i have not sold or been able to ship via Global Shipping Program, I have lost quite a lot of sales thanks to this problem.I have always use...
How can I opt out of Simple Delivery when I'm listing an item to sell?
I want to select my own postage method and cost but just can't find how to do this. I've read lots of suggestions to get away from bl**** simple delivery but nothing works. Right now I HATE ebay!!!
"Item damaged beyond repair" -- what now?
I'll make this short and sweet. As the title suggests, I sold an item to a buyer who paid using Ebay's Simple Delivery and buyer protection.I sent it via Evri, who then a few days later said that it was damaged beyond repair, and that I should contac...
Fixing a sale end date
New to E -bay and have listed my first item for many years and I've got listed but it shows an end of sales date in a month's time and I want it to finish on the 16th of August 2025
Is a Lawn Mower covered under the Money Back Guarantee?
Is a Ride-On Lawn Mower covered under the Money Back Guarantee and not in the exclusions list as a recreational or other item mentioned?
Channel Island No Delivery Possible
Hi someone from the Channel Islands wants to check out. I checked postage and it seems to be the same as in the U.K. although was worried would be a lot higher. He says can’t check out would not accept the address for shipping. What should I do?
Klarna.
Hi can anyone tell me why i cannot offer Klarna as a payment method on items i put up for sale please? Or give instructions on how to set this option up please? Thank you
Help
I'm new to this, I won a bid for collection i messaged the seller and no reply how long should I have to wait?
Mark item as received
Hi I sold an item and as the buyer needed it asap we agreed I would deliver it. All good there, funds released etc… but the item is now showing as overdue and eBay keep asking me to dispatch it using one of their labels. What should I do? There is no...
Simple delivery is a joke
Ever since simple delivery was introduced against our will I have noticed that if selling high value items to which I recently bought from a seller and I have been a seller for a long time and used to work for Royal Mail. Before the simple delivery I...
Simple delivery,another ebay failure
I made a eBay sale and sent by "simple delivery". One week later, the item was returned to me, undelivered and absolutely soaking wet, i mean soggy, all paper and cardboard packaging is just a mess of papier-mâché held in a poly bag. There has been n...
Not getting appropriate response from seller
I bought a dryer radiator in February and it broke within a few months, I have contacted the seller to discuss the issue and they offered a replacement, they then sent a fridge drawer, I contacted them again and explain the issue and they asked me to...
Refund a damaged item
Hi , is it true that as a seller I have to refund the buyer if THEY have damaged an item? I sold a vintage leather 80yr old cheque book wallet and the buyer said it smelled of tobacco so instead of sending it back to me he emersed it in water in his ...
EBay authentication
How do I get an item authenticated after purchase if it doesn’t look right? The seller doesn’t except returns.
Boxed stolen ipad purchased from power seller
Purchased an ipad which never bothered using as when unboxed was new and turned on. Later tried using the same and found it has an MDM lock and says property of ASOS. What are my options as a month as passed.
Please bring back delivery the way it was before!!!! Simple delivery is not good!
Ebay simple delivery is no use. I want to be able to post the items i sell the way it was before. Why change something when it wasn't broken?Also i have read that simple delivery is responsible for me not being able to adjust a listing price easily. ...
Selling
I’ve just sold item to a customer and I’ve found some additional parts that should have gone with package. I didn’t make a note of the customers address so I can’t send them on as eBay doesn’t let you share details. Does anyone know how I can get the...
Payment held even though buyer happy
I listed and sold an item, I uploaded tracking info, buyer received is happy and gave positive feedback, but seems the buyer hasn’t somehow marked as received even though feedback given and acknowledges all ok and happy. I can’t seem to contact anyon...
Postage Issue
Hi all, hoping you can help. I’ve made a bit of a boo-boo with postage. The buyer has paid for postage of the item, but I also paid to post this item. There is no way to mark the item as dispatched, as I should have printed and used the buyers prepai...
Help with refund to buyer
I need to refund a buyer for something that I had to cancel. I have insufficient funds in my account as the postage got paid before I even sent anything. So now ebay won't allow me to put in my bank details to top it up even though it asks for those ...
postage
my item is slighty bigger then the ebay medium parcel and can not pick another service is it ok to send? any help please
Didn't receive my items
Didn't receive my items
Selling on hold but buyer received and is happy
Buyer has received the item and is happy can funds be released
Refund agreed but no ebay prompt for return label
Ebay have contacted me confirming a seller has agreed a return & refund but ebay have not provided a prompt to print a return label or provided the sellers return address.
Fee
I have a fee for listing some things and eBay haven’t taken it out of my bank yet but they keep on bugging me about it with emails and notifications
Sold item for dispatched but was collected in person
New here I listed an item with promo fees. Someone offered, we agreed on price.The amount I wanted to receive in the calculator ie 350£ sell £364. So, I Sent an offer and they accepted but I forgot to change the delivery to collection/pick up. Paymen...
Rewards
I have just purchased an item. After payment a small panel appeared on the right hand side saying I had 5 rewards. The link on that panel was dead. What are these rewrds and where can I redeem them?
Item I sold returned to me broken by Evri.
Hi all, I am a very new seller, so please can you help? I sold and item and posted it to the buyer, they never received it, and it was returned to me. When I got the parcel back, the items were broken. How do I refund the buyer & put in a claim for t...
Resolved! Account verification
I have changed my address to new place where I am living now then eBay asked me to upload my ID documents and also I started to list items about 20+. My payout starting to hold and uploaded my e-Visa with share code under residency category which eBa...
NO GLOBAL SHIPPING SERVICE TO THE USA … AGAIN!!
I have just discovered by chance that the USA has been removed from global shipping AGAIN!Customer service tell me this is a disrupted service due to the customs and tariff situation and they have absolutely no idea when this may return … just like l...
Not able to import items from AutoDS
I'm not able to import items from Autods there is in error says missing information but everything is fill
Parcel from Evri
I just received a parcel from evri with my address but not my name on it.It is FX factory powabud aux in cable.I was recently scammed in which they got my address and my mum birth date.Could this be them?
Seller return misunderstanding
Hi, i purchased a £30 item from a seller which required £40 of additional parts to repair which i ordered a few days later, the estamated arivival time of my original purchase came and went, but the additional components arrived very quickly. When my...
Making an offer- Price paid?
An item im looking at is listed at £899 ono. I'd like to make an offer of £800. How much will I actually pay? Will ebay fee's be put on top of that? I can collect said item so no need for postage Thanks
How do I cancel a business account I am a private seller
I seem to beset up as a business account, I only want to sell as a private seller, I can buy but not sell, so frustrating.
Selling restriction due to Service Metrics – looking for advice from other sellers
Hello everyone,I’ve been selling on eBay since 2018, with 100% positive feedback and nearly 4,000 active listings. Recently, my account was restricted from selling due to my Item Not Received (INR) metric showing 3% (3 cases out of my last 100 transa...
Sky Q boxes for sale
I'm seeing loads of sky Q boxes for sale on ebay.I'm concerned as these are always "loaned" from sky and remain sky's property, as far as I'm aware sky consider any "missing" box as basically stolen! Anyone know what ebay's position is on this ? I do...
Global Shipping Programme
Does anyone know if eBay has rectified the issue with the GSP? Buyer in Germany wants to purchase something from me but it’s still not showing international shipping costs because of an eBay IT issue (so I was told on Tuesday) Thanks
Return by buyer
Does anyone know how to cancel a return from a buyer as a seller I didn't realise that I would be charged the postage when the buyer just didn't like the item, as once I clicked accept return it started a return with me having to pay the postage cost...
Buyer has paid not collect
Hello one of my buyers has paid for an item but isn’t responding so what actions or that can I do please
Refund
I received a refund for an item which had not arrived, then the item arrived several days later. Should I just donate the money to charity? It wasn't a huge sum of money!
Voucher for selling
I sold my first item on eBay and I’m Sure there was an odder that if I sold I got £50 off a purchase over £125. I don’t seem to see the offer, not sure if I needed to opt in or something? Is there anyone I can contact to find out how to resolve?
Foreign post
Why cannot I post to Ireland or USA?
I received a counterfit item
Hi I purchased a sofa from someone and when it arrived it was not what was photographed it was listed as a swoon item but wasn’t I had my money lucky lily it was £1400. The seller has it relisted and who ever buys it is blatently goingbto be conned. ...
Resolved! Buyer brought an item and is now selling it for a profit. Is that allowed?
Hi I sold a cardigan this week and now I see that the buyer is selling that same cardigan for a profit. Is that allowed?
entering dispatch times when listing an item
I enter a 2 day dispatch time when listing, try to enter sku on the listing, tells me dispatch time req,go back to edit the item, dispatch time disappeared, enter again but will still not allow sku number cause dispatch time req.
Royal Mail - Parcel Not moving
I don't sell much; however, one item I've sold recently hasn't arrived. I paid for Royal Mail Tracked 48. It will be a week since dispatch this Monday. The buyer isn't happy. I've had a look around for help articles on how to deal with this. Can anyo...
Help purchaser in Wales and cannot order my item
Hi can anyone help? I am in the Midlands UK and have a customer trying to purchase multiple items of one of my listings but they are in Pembrokeshire which is also UK but every time they try to buy them it says “unfortunately this seller won’t send t...
Leaving buyer feedback after they bought item knocking they never had the funds ?
I recently experienced a buying bidding for an item, winning the item know they never had the funds to pay and requested that I waited 8 days. They then channelled the item and I would like to leave feedback ?
I want to change the postage option offered by ebay
Hi. I am looking to list a number of items but would like to change the postage option offered by ebay. I have tried to find out how I do this via the automatic assistant but it hasn't helped. Is someone able to help me please? Regards.
Seller sent wrong item and has told me to pay return postage on return they will send my item to me
Seller sent wrong item and has asked me to pay return postage and when she receives the item back she will send the item i purchased and refund me the return postage is that right
Ebay payouts
I'm just trying to wrap my head around ebay payouts? I assume it's to do with selling items which I was selling one but then delisted it because no one was interested. So would they still take money out even after delisting an item because I got an e...
Refunding a buyer
I am new to selling on eBay and I need to refund a buyer for postage and the cost of the item but I can’t see how I can do this. I don’t need the item back so don’t need to send return postage but I have set my account up as no returns. Can any help ...
Why do I have to pay my listing fees I am a private member for MANY YEARS
Why do I pay for a listing I am a private member for MANY YEARS melwar50
Ebay app
Is there a way to "show hidden" purchases on the app like you can via the web browser?
bypassing simple delivery
I want to send a parcel by parcel force. How can I change from simple delivery?
Selling copyrighted virtual items
I noticed that ebay allows sellers to sell virtual items now that are copyrighted to other companies. Is ebay corrupt now or is this ok? I’ve been selling on ebay for years but i think i might leave because of how they are ok with this type of thing....
Bud cancelled by seller
Had a notification that a seller cancelled my bid but when you click on link to see what it was it’s there so I have no idea of the items how can I find this. Is it likely to be just a bid, or could it be an item I bid and paid for for and now the se...
Combine postage
I just wanted to know how you combine postage now that this simple delivery is in place?I recently sold multiple items the seller paid postage for each item which was more expensive, I tried to look to combine postage but it wasn't showing how so I h...
item alerts advice
a while back i setup a notification to alert me when an item with a keyword appears on Ebay and would like to amend this now as the item is not relevant but i cannot find where i setup this feature, i suspect it was setup on an earlier version of the...
48 hour tracked item delivered but payout not received
Like two other members below my item was delivered by Royal Mail on Wednesday and funds were supposed to be in today but are still 'pending'. I'm not sure if this is to do with the problem mentioned by my post office when I posted it on Monday with t...
Adding bank acount still getting message to add bank details when listing
Added bank details still getting message to add bank details when I try to list item
Postage change
I recently sold an item and had postage set to Royal Mail 1st class. Item sold for more than expected and I’d like to send it recorded instead and pay the difference. Is it possible to not get the postage through eBay and just send via post office an...
Resolved! How do I cancel a sale before it is sold
I have had an item up for a week and no bids (is only a cheap item) and have decided it is not worth the hassle so am getting everything together for charity shop. I want to cancel the sale but option to cancel, end or delete the sale does not appear...
Waiting on eBay payout
Should have received funds for an item the buyer received days ago. Still not showing in eBay balance. No issues with sale of item.
sellers postage issues
purchased 2 items recently and seller tells me they cant print a label for delivery as address contains invalid or missing fields, i have told the sellers that my address is 100% correct but unfortunately they cannot print the label, they are using t...
SIMPLE DELIVERY
ANYBODY KNOW WHEN THE ISSUES WITH 48HR TRACKED SERVICE WITH ROYAL MAIL IN CONJUNCTION WITH SIMPLE ELIVERY WILL BE RESOLVED? TRIED TO POST A PARCEL AGAIN TODAY AND TRACKING NUMBER ON EBAY LABEL NOT RECOGNISED BY ROYAL MAIL AT POST OFFICE?MANY THANKS
Close account
Why can't I close my account ? I've had 40 quid in my funds for last 8 month that it won't let me access because I won't enter tax details so I'm done with it but it won't let me close acc
Ibhave not received my package
I have bought a item from Ebay and the postage was empty when it arrive. I have made claim with PayPal therefore ebay close my claim. I don't know if PayPal doesn't pay would I able to claim through ebay. The item was 550
New eBay postage rates don't cover large or heavy items. I am having to pay extra
New eBay postage rates don't cover large or heavy items. I am having to pay extra every time I sell something big. Anyone know how to find the old carrier rates for larger items in the Sell App?
Seller potage option
Can anyone please tell me how I choose my own postage option when selling. I am trying to sell an oversized item and want to have compensation included in the delivery option. But ebay is only giving me 3 options with no compensation.
Authenticity
Hi, a genuine item I listed and sold was rejected by the authenticity team as being fake. As I personally bought the item myself I know it is 100% genuine. Has anyone else experienced this? Quite upsetting
How can you tell if a sale legitimate?
I have just bought a car from here and the seller asked me to pay via Bacs. Which is what I have done, it's supposed to be delivered on Monday. But what if it doesn't arrive what can I do about it?
Partial refund on returned item
The buyer changed his mind and I agreed to refund the amount I received fro ebay for the sale.This was agreed but ebay does not appear to allow me to alter the refund from the full amount.There seems to be no way I can contact ebay directly about thi...
Resolved! Seller says they have no option to give partial refund - why might that be?
I received an item that was not in the condition that was advertised. The seller agrees it is not in the same condition. The seller agrees in principle that a partial refund would resolve the issue (to account for the money I'd need to fix it). Howev...
Featured Posts
