Member To Member Support

Number of times/ Amount per year

Please how much and how many items should I sell before eBay requests for my NI Number for UK government? Does it only have to be new items with tag or does new items without tags counts?Thank you

Payout not correct

I made a sale for £44.99 which has now been added to my eBay balance but it's only £25.25. my account shows that no fees were applied whatsoever so where is my other £20? Chatbot is useless and goes round in circles.

Resolved! National insurance number not recognised

I am trying to enter my national insuarance nuber.I have my NHS app and the number is 10 digits XXX XXX XXXXI have entered the numbers without spaces as it says but wont accept the last number as the total is to many.I then get :Enter a valid Nationa...

Seller sold defective phone but not admitting

Hi seller sold me a phone with a defective volume up button that doesn’t work but when I told him he replied we have sent a perfectly working phone and not admitting that he has sold a faulty phone so he can say to eBay buyer making a false claim and...

Feedback

Can I amend feedback I have left

Wrong address

Sold an item and I sent to address supplied on order. Royal mail could not deliver as address unknown. I put no return address on item. I contacted buyer who gave me correct address. Contacted eBay and got no advice.I have sent RM my address and buye...

Greeny Burst guitar

Hi could someone help please as this is turning out to be trying to get blood out of a stone, I ordered a Greeny Burst electric guitar on behalf of my husband using his credit card back in Feb 25 as of today it has never arrived, I asked the seller w...

Want to use my ebay on my fire table but...

Trying to log into my ebay on my tablet but they're asking for ID, and photo. Ebay already know who I am. I passed the phone verification code part too.

How can a potential buyer view a large item like a car

How can a potential buyer view a large item like a car before they buy when it is against ebay policy to exchange contact details?

buyer underpaid postage, Funds pending - awaiting delivery

buyer underpaid postage, as it did not cover parcel size. I paid for new postage and posted on 29th May, but could not add new tracking number.Item was delivered on Saturday 31st May with new tracking, but its not showing as delivered on eBay.I have ...

Listing

Hi, actually I couldn’t find option of adding variation in my ebay account and i want to know how to update stock as well as stock was out and now i have more stock how to update that, please help .thank you

Update account request

I’ve been asked by eBay to “update my bank details “. I’ve got the same account I’ve always had and I’ve tried inputting sort code and account number but it will not update and the message is still there and I have funds on hold. So annoying

Non Paying / Non responsive buyer.

How do you leave a CONTINUOUS Non Paying / Non Responsive Buyer 'NEGATIVE' feedback on E'Bay now? I have had yet another winning bid on a product that the buyer has not paid for and is not responding to messages. Reading her feedback she is doing exa...

Resolved! Simple Delivery

I know this is supposedly the 'easy' way forward. Just listed an item and there is no option for custom postage no matter how hard I looked. Investigated and apparently the opt-out option is only available on certain items, useful, no consistency. Th...

Cancellation an order

I have requested to cancel my recent order but I have ordered a wrong colour can you please change it to natural black colour and not cancel the order leave the payment as it is thanks

Unrecognised bill on a payment to eBay

Unrecognised bill on a payment to eBay,unable to find on my eBay account

Lost £400 Due to eBay Staff Advice, Refund Without Return

I’m a long-time eBay seller and I’ve just lost over £400 after following advice from an eBay support agent and being misled by the return system.A buyer falsely claimed an item was “not as described.” I contacted eBay support on 24 May, and the agent...

Selling ban

Hi i got banned on Ebay over several yrs ago for being slow to dend out a few items when I had alot of personal problems, ive since got through this and have been selling on other sites and getting good reviews, I want to get on Ebay selling but cant...

Help Reinstating ebay account

My ebay account has been restricted. Please suggest how can I reinstate it, since I have tried all the possible methods mentioned.

Berghaus Ltd

Can someone tell me why i ordered a coat off "berghaus ltd" the "original" brand and when ive called to recieve an update of why i ordered it on the 29th and 2 days theres been no movement all it says is order details recieved and still no coat recie...

Order number: 21-12541-71924 Samsung Galaxy S21

I bought this phone in January. I accept that the phone may be repackaged but it is advertised as new, and the seller describes himself as "based in the UK" so I assumed that it would function as a UK phone. 6 months later I have discovered that it w...

Receiving payments

Sold 10 items last week,all posted same day all delivered same day. So far the funds have become available in three separate chunks amounting to about half the total sales and the rest won't be available until tomorrow or the day after. I don't under...

06-12986-53507

Hi there I am having difficulties with the above order which has ceased working within a month the seller has asked for you tube videos etc but although I have sent a photograph I am not able to send a video of a non working item? they have closed th...

Fees charged

I advertised an oven and a buyer put in an offer and asked if they could arrange collection but I said no it is Collection in person only and declined the offer. they then bought it and said they were arranging a courier. I told them I wouldn’t do th...

Resolved! Item 167538069081 Nespresso milk frother.

I had a late offer on the above item and it was accepted but unfortunately the item has now been relisted.Could please reinstate the offer and contact Percypug who made the offer.

Bug in postage element of listing

I'm selling several things via auction, starting at around £50. Yet when I default all postage options (which the site recommends) and click on "publish" I get a red error message saying "postage exceeds £30". Eventually I've found that if i just sav...

Resolved! Advice around sanction for alleged breach of eBay policy.

Hi, I have run an eBay shop for almost 23yrs. I have a 100% Customer Satisfaction rating. I have been accused by eBay of breaching policy by attempting to arrange a sale outside of eBay and have been sanctioned around this alleged violation. I have t...

Evri simple delivery

Hi, I have recently sold a couple of things, the first item, I was able to select my own postage method as I didn't want to use simple delivery as its evri. However I've sold something else and there's no option other than to send with evri. Firstly ...

Change from delivery to collect in person

My buyer turns out to be local and having chosen delivery option, he now wishes to collect in person. How can I change this, having already downloaded the delivery label? I have been into Seller Hub to cancel label, but get a message 'technical probl...

Simple delivery for larger items

When creating a new listing for a large kite that I'm selling, I can only select "Simple delivery", and the maximum dimensions I see are 61x46x46cm. But the kite, when packed in its bag and a box, will be larger than this. What can I do, given that I...

Postage

Does anyone know how to change carrier after item has been sold? From EVRI to Royal Mail

Buyer scamming me

I sell online gaming accounts or gaming things online i have 27 orders and 12 good 100% reviews i gave some guy something online and probably messaged him thanks for buying have a good day, around an hour later i get a message ”why did you scam me” n...

Removing how many days buy now item has been listed

Is there any way to remove how long an item has been listed for on buy now?

Resolved! Buyer offer auto declined

I have a Buy Now item for sale or make offer . A buyer has messaged that it keeps getting declined. It is lower than my minimum however I have changed this to the amount offered. Still auto declined and buyer has been informed that he only has one mo...

Send an offer

How do I send an offer to an overseas potential buyer who contacted me and increase the postage amount?

5 year guarantee

I purchased a laptop battery in 2024, which came with a 5 year guarantee, I had to dispose of the battery the other day due to a fault in 1 of the cells which had ballooned up and looked like it was going to explode. I have notified the seller couple...

My £200 item just sold for £150 and I didn’t receive or accept an offer?

How can my item automatically sell for less without me receiving or accepting an offer?

mark as dispatched

an item i have sold ,i want to mark as dispatched but from the drop down menu the option for this is missing.Why is this option missing now

Purchased Fake

What happens when you receive an item as a fake? I've opened a returned case and reported the item but i feel somehow this should be treated a bit more urgent before the seller absconds.

Incorrect balance

Hi .I sold an item and after delivery and all costs , i should receive £8 , now i checked ,it says only i have £4.29 .Can someone explain ?Thank you

Tracking won’t update

I purchased something on eBay and have received the item as the seller and I (buyer) agreed on next day postage. I have now received the order, however the tracking hasn’t updated, and the payment will not release to the seller as the tracking will n...

Direct debit

Just put my bank details in and it says I have set up a direct debit

age varification

my credit card is not being accepted for age verification, there is nothing wrong with the card I use it often, I don't know why it is not being accepted for age verification. There is no information anywhere to suggest what I can do to get this to w...

Postage labels

Why , in using simple postage, do I pay small parcel prices for a large letter sized parcel

US Taxes

Hi I’m looking to buy a set of golf clubs from Global Golf in the us The price is really good including the postage charge £280, however it states that taxes aren’t included in that amount would anyone have an approximate idea how much this would cos...

I need to speak to an agent on eBay urgently.

I sold an item through eBay’s global shipping programme. However since the 7th of May 2025 it has been stuck stating license plate is voided. I need help to solve this issue. But I can’t find any phone number to speak to a human being. Can’t anyone h...

Offer query

Hi buyer accepted an offer, but qhen she tried to check out the original, higher price is showing?

Ad fees applied but my item sold within free ad promotion date

Ad fees applied but my item sold within free ad promotion date, Hello did anyone opt for the ' get ad listings for upto £10' promotion that eBay offered?My item sold within the time limit which is end of June, but i was still charged for ad fees even...

Accepted offer with klarna

Hi all I've just accepted a counter offer to purchase something and opted to pay in three on klarna. The money has been taken from my bank account but eBay has not accepted the offer and klarna hasn't updated to show I've made the first purchase. I a...

Resolved! Seller sent "free gift" instead of item

Hello everyone, I purchased an item (a car window privacy screen) a couple of weeks ago. The seller sent notification that it had been sent, along with a tracking number. The next day (before it arrived), the seller apologised and said that they were...

Feedback not displaying

When trying to look at my feedback I am seeing a blank page. This only started happening yesterday (30th May) anyone else having this issue Thanks

Postage charges( Evri) almost doubled to that quoted

Listed an item( watch so small) buyer lives in Argyll in Scotland which evri charge more to deliver to. This was not apparent when listing and I didn’t know where the buyer would live!called eBay before I sent it, was told they’d refund the differenc...

CUSTOMER HAS PAID POSTAGE TO EBAY BUT IT HAS NOT BEEN PASSED ON TO ME

I posted an item to a customer in Australia who had paid a lot of money for postage. I posted the item to him at a cost of £19.65 but I've only been paid £3.50 for postage by eBay. This seems grossly immoral to me - has this happened to anyone else?R...

Resolved! New Seller - How Should I Proceed With Unsent Order

Hello. I am a new seller on Ebay and have discovered that I have one order which has a tracking number and the Royal Mail have noted it as being "we're expecting it", because I had thought I had posted it through the nearest letter box at the nearest...

Return address is nonsense

I bought a pair of trainers but don’t want them now. When I go to print return address it’s nonsense and Royal Mail don’t recognise it or Evri. Tried to contact seller ( very nicely several times ) no reply. Time after time. What can I do.

Glitchy Coupon causes problems

Hello, For the last four days, when signing in, the QR coupon appears on top of the page and from then on the site freezes solid.. I have to clear cache etc, and refresh continually until I can catch it unawares and sign out. I then have to sign in a...

Non working return

I recently sold a modified ( silent ) AirTag via eBay , I have sold numerous previously, and I always take a pic of the serial number and send this to the buyer ( the serial number is not on the actual device , but shows on the phone screen ) this is...

CATEGORIES IN SELLING ITEMS

We have an Ebay personal account not business nor shop. Despite trying to find the answer online - is it possible to separate our selling items into categories? For example we do not want bike stuff, computer stuff, books all in one screen. It looks ...

Refund for a faulty product

Is there a way of getting in touch with eBay in order to get a refund for a damaged item?

Ebay / Click and Drop integration not sending orders.

Click and Drop has not receved any orders from Ebay since 20th April. Have tried all the obvious stuff: using different browsers, clearing cache and cookies, disconnecting and reconnecting the integration, setting up a completed new integration to Eb...

Authorized Seller: How to get Brand Badge on Listings?

Hi everyone,I'm an authorised seller for [Brand Name, e.g., Jack & Jones] and would love to display the official brand badge on my eBay listings, similar to the "Authorised seller" badge seen for other brands. I have official authorisation directly f...

Buyer returning item but is no longer active/registered user

Hi All Am I being scammed here? I sold a perfectly working laptop for £1600... within 1 hour of it being delivered the buyer reporting faults that it never had. Anyway conversing back and forth over the weekend after trying to remote troubleshoot it ...

Bought an item which was hand-delivered by the seller but bought as posted

Bought an item from a seller but they agreed to hand-deliver rather than post out, which was convenient for me too. However, I can’t now confirm that I’ve received the item (and therefore release payment to him) because the system is expecting a trac...

Forced to usr Evri as courier through simple postage

I'm very annoyed. After my most recent sale, I have been forced to use Evri to send my item via simple post, There didn't seem to be an option to change it too Royal Mail,my preferred carrier . Does anyone know how to do this? Thanks. I'm seriously c...

My account.

Am getting emails stating I have added a new trusted device. Am unable to add to watch list or shop on my account. Please advise. Thank you.

VAT

So my account has been blocked for a month as i went over the vat threshold,i has since got an exception from hmrc,uploaded this to ebay 4 days ago and my account is still blocked and i was told 72 hours,has anyone been through the same and how long ...

Resolved! blocked buyer

had a bad dealing with a buyer - which now the return is closed/ fully refunded - I have to try mentally move on from.I have blocked them, blocked them also from being able to contact me but can they still see my listings etc?I am still able to see t...

Campaign Not Working

Hello Guys.Sometimes, I notice that my manual campaign don't work. There are zero impressions till 11am - 12pm.Does anyone face this issue, why does it happen and what's solution? Please advise and help. Thank You

Unable to update schedule start time on my selling item

Need to update the description on my item but the schedule time is in the past and no space to update itso it will not save the changes.

Anchor Account Debt Collection

It would appear eBay upgraded an unused account to an anchor account and I now have a debt collector chasing £3k of debt. The account was set up by a third party and I am struggling to get access after 3 hours on with eBay customer "service" yet they...

Return

I recently generated a return for my item which was straight forward. However I accidentally cancelled the return. I now can’t generate a return again. I have contacted the seller but as of yet not heard anything. How do I now return this ?

Returned watch missing 2 links

Hi, can anyone advise me.i recently sold a Gucci watch I no longer wear to a buyer that decided to return it.He claimed it was not as described and it didn’t work. I can assure you it was as described but I couldn’t say if it worked or not. I only kn...

Qr postage code

Iv clicked to use a qr code Royal Mail postage , will I be charged even if I dont use it and just put the address on the parcel and pay myself at the post office ?thank you

So many time wasters.

Yet again another sale thwarted by a childish time waster bidding the highest just to prevent other buyers from getting a great item. Obviously no intention of going through with the sale. Why can’t these pathetic people be blackmarked in some way so...

Trying to checkout multiple offers

Hi, I have been browsing and added items to my watchlist. I've then had various seller offers which I would like to take up - some of them from the same seller. It appears I can only checkout each offer at a time - is this right?

Charged and not recived for an item not ordered by me

I have been charged for an item I did not order and have not been

InPost - what level of compensation is included in basic cost?

I'm a private seller and was about to purchase a label for InPost and got asked if I wanted to purchase additional cover as my item wasn't fully covered.I can't find anythimg on the InPost site or on the Ebay info about the level of cover provided as...

AI

Is the AI description feature working?

Cole and Mason salt and pepper mills

Bought this set 11 months ago , last month it fell apart. The company Don't want to know. They don't recognise the 12 month warranty period. Do not buy from this company. Ebay should ban then as they are fiddling Ebay customers.

Uploading Photos

How do I respond to a message in Ebay, with a photograph, please? I can't see how to attach or upload one. Thanks.

Damaged Items for return that arent damaged.

Obviously aware that I cant be too specific as this is an ongoing request .... A buyer would like a refund as they claim that an item he received "smelt funny" and has been scratched .His photos are no different to mine , he says I listed is as brand...

Fridge Freezer not working

Sadly my fridge freezer, hasn’t responded, meaning there is a fault, checked sockets etc, of which are working . The only thing that’s working is the light in said fridge! delivered via DHL. Today Friday 30th May everything seemed ok, how wrong was I...

I sold item ond

I sold item on ebay, used ebay “fully protected” shipping label via Royal Mail and that’s it. Parcel lost! Tracking nr not updating for 3rd week. Trying to reach RM customer service but they didn’t respond for 2nd week now. But what I think, where is...

Sold an item no response

Hi,I sold an item and messaged the buyer to arrange collection. It’s been paid, no response after 2 weeks. please advise Thank-you

I have put a reserve price on my item but how do I know it is there

I have put the reserve price on my auction listing but nowhere does it confirm it is there.

Authenticity guarantee fail

I bought a pair of Yeezy’s through eBay’s authentication guarantee and they arrived without the left insole. Help

Refund for Item Not returned

Hello,One of my customers purchased a 30kg item. After receiving it, he immediately requested a return, citing missing items. I offered him a prepaid return label, but he refused to use it and instead generated his own return label (approximately £3)...

Bought a mini fridge in September

I bought a mini fridge in September, they sent a replacement out in November, but now the replacement fridge has completely stopped working? Would I be entitled to a replacement?

Invalid address

I have recently bought an item. Seller has contacted me to say that he cannot open the relevant page to get a QR code as it says my address is invalid. He has tried several times and I have checked my address and it is valid. The address is as per Po...

Can I advertise anywhere for parts wanted?

Looking for particular Cash Register part can I post this?

Not accepting credit

Cant buy with debit card for circular saw so I uploaded a credit card its still not letting me buy .Its virtually impossible to contact anyone at ebay to resolve my problem ...... its like a hamster wheel going round in circles .

Resolved! trying to partially refund a buyer

Hello - I'm currently trying to refund a buyer. The buyer stated the item was defective/ not fit for use. I accepted the return and awaited the item. Which I got today. The buyer did not send everything back that they should have - something that hol...

how to encourage vendor to answer email.

I am wanting vendor to confirm that he/she has noted a change of delivery address from the one (my home address) that came up automatically when I made a purchase.Purchase was early this morning. Corrected delivery address was sent immediately afterw...

Refund claim after 105 days

Hi all,10th February 2025 sold some lathe collets. Ebay invoice shows item dlivered (see below). Delivered on 14 Feb'Great. Your order was delivered.'Buyer has now made a non delivery calim after 105 days! No contact beforehand.Package was sent Royal...

Resolved! Royal mail tampered with delivery

I have sent a graded Pokemon card via royal mail special delivery but when the buyer received the package it is clear it has been tampered with and the card swapped for an ungraded card of much less value. The buyer now wants a return but obviously c...

Postage voucher not enough

Hi there,Ive recently posted an item using the pre-paid postage voucher from eBay. The item got held by Royal Mail and needed an extra £10 to be collected by the buyer. is there a way to get this back from eBay as the postage voucher was clearly no w...

Photos

I cannot view any photos whilst viewing items for sale

Resolved! is it safe to change delivery address at buyers request?

I have sold an item today and the buyer has just messaged me and asked me to deliver to a different address. Is it safe to do this? If I have problem with receiving payment will I still be protected?

How do I mark an item as delivered? It was sent a different way, not ebay postage.

Incorrect price

Hi I’ve advertised an item for £200 but the buy now price says £20 and someone has bought it. Please help me

Poor quality

Hi all.. I bought some foot *bleep* for my soon a few days ago. The order was delivered on Wed 28/05. I pumped the *bleep* for my 6 yr old son to kick around and in half an hour of kicking the ball around this us what happened.. what do I do.I feel i...

Setting up a listing page

Hi, I'm a long term buyer wanting to start selling and need some help please. On the preview page it shows collection only from my home - this is not what I want at all, am I able to alter this to the item being posted or collected from a nominated c...

suspected hacked account

Hi!I was asked to change password for my account. The next day I was asked to put in the new password, and then I got a message saying that;-Hi Jayne,We noticed a new sign-in on your account at ebay.co.uk. Here are the details:Time of sign-in30-May-2...

A Bad Experience With A Buyer

I sell mainly records and I recently stupidly sent out one wrongly, the correct artist but the wrong record. On being informed by the buyer I immediately sent out the correct one and I asked him if he would return the wrong one if I sent him the mone...

Petrol money

How can I get petrol money for a delivery.

General comment

After 25+ years of 'Private' selling I wonder, if like me, many on here now feel that we are working for eBay.

Making Withdrawals from Ebay balance

I have attempted to withdraw some money from my Ebay balance, and need to know when will my Ebay balance reflect the amount I have withdrawn from it, does that happen instantly or does it take a couple of days to show up on my Ebay balance?

I bought a lotion and i not received it and they sent me message that my order has been delivered

please i wanr the customer support to review my recent purchase i did not received my order i need my refund or i need what i purchase please

Expensive item. Buyer requests cancellation

Sold item for £3650 (scooter) buyer was due to collect Sunday but has now requested a cancellation. EBay have already collected circa £50 selling fees. Will this be refunded or am I out of pocket. thanks

Parcel Force Label Invalid

Hi. I just went to drop off an item which had an eBay-provided Parcel Force postage label.The Post Office said the label is not valid, so I had to buy the postage again.Is there some way of contacting a real person to obtain a refund as the automated...

My eBay wasn’t working so I checked out by guest

Good afternoon, I couldn’t log onto my email so I used check out by guest to purchase a shock for a mountain bike. I can’t recall an email of confirmation. It was purchased on Friday 23rd May and I have a copy of my bank purchase. Would you be able t...

Returned item

I returned an item and it wont let me add tracking details, i have contacted the seller but they are not replying

Payment on hold

I need to speak to someone in person can you give me a phone number so I can call

Payment for items bought on Ebay

Hi all, is it just me or does anyone else object to Ebay taking and holding your card details? I get very pizzy about who has access to my financial details. Most people should be careful with their finances but maybe it's just me that objects is I a...

Resolved! Payment to Ebay Account

I have a payment which is due to be in my Ebay account today, but so far, this has not been done. Why has this payment not gone into my Ebay account as yet?

Selling tools

I have a notice of a item that needs to be despatched the I was sent and received so can eBay remove the notification

Problems with Evri

Evri courier collected the parcel, but it doesn't show that it has been collected. Tried to contact Evri, but no luck with the bot, tried to call, but it says that the parcel is still with me. What should I do?

Private seller fees

I thought it was free for a private seller to list on eBay so why have I been charged 36p?

Return an item

I requested to send back an item and received an email with a link to print a returns label however when I click the link it says somethings gone wrong, it’s not you, it’s us. Please go back and try again. Anyone have any ideas? Thanks

returning an item

i recently bought an item which was unsuitable for my laptop. i requested to return it and ebay gave me a returns label to send the item back. which i did. but today it has come back to me - saying addressee gone away. i have tried the automated conv...

Account closure

Hi how am I close my seller account?

Shoes

Hi How come some products take a long time to arrive please? I understand if something is coming from abroad it takes longer but items shouldn't take forever I mean several weeks. Please advise. Recent buyFootwear.

Possible fraudulent putchase of my item

Someone has purchased an item i have listed but it doesnt seem legitimate. There are random characters after some parts of the address and the contact number isnt a uk number. If i post the item and it ends up being fraudulent will i risk losing my m...

Sold item. Postage was wrong Royal Mail won’t deliver

I sold an item on eBay. The postage was fully automated by eBay. I posted the item. Royal Mail have said it’s too heavy to deliver so the buyer will have to collect. He’s saying I shipped the item incorrectly. But the item is in its original packagin...

Unable to provide address to buyer

Hi, I sold a piece of furniture for collection only, but now that I'm trying to provide my address to the buyer, eBay messages to say that my email "contains information which is not allowed " ...any thoughts would be much appreciated.

Report Fraudulent Buyer

Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...

Phone app not working

Why won’t my phone app work unless connected to Wi-Fi. Never been like this before, started today.

Simple delivery & lost parcel

Hi, Does anyone know what happens if a simple delivery postage parcel goes missing? Do the sellers still have to sort everything out with EVRI or Royal Mail or do Ebay sort this as they have set this system up? If its still the sellers then why are t...

pack of 10 saw blades

A 75 years How can i prove my age without a credit card as i do not posess

Buyer protection fees

Hello all, just recently realised that iv been being ripped off by what ebay are calling buyer protection fees , if buyer protection was the fee then it would be optional which it isn't. Not sure if you have all realised but they are adding VAT onto ...

postage

Hi I delivered the item in person yesterday, but the listing says it should be sent by post. How can I mark the item as delivered? Does the buyer need to confirm that they received it?

Wrong QR code and now missing item

QR code and post office now my item I sold as gone missing and buyer had he's money back now . I'm money down

Postage

Took parcel to post office but postage label wrong. Postage oaid was for a large letter but parcel is too big and the buyer has paid. What can I do?

claim for undelived item I sent to buyer

I sold and sent and item , but Yodel never delivered, and I had to refund buyer. How do I claim for this with ebay?

Postage options

Hi as a new ebayer my ebay is only showing up simple delivery how can I change this to custom the simple one is only showing upto 10kg and measurements the weight isn’t a problem it’s the size of the package I need to send

Seller informed me item is not available but eBay informs me there is a problem with refund

hello. I purchased an item, some days later the seller informed me that the item is not available but I had paid (Paypal) and money was taken. They initiated a cancellation with eBay and that took 5 days and then eBay informed me that there was a pro...

Returns

If an item turned up, didn't work, so I contacted the seller to return it seller agreed the return, so I sent it back paid for the tracking myself, then I realised I need to do the refund through eBay so I went through the process and it gives me an ...

selling

why has my listing been ended early

PO item has been intercepted and an "ebay" parcel has been substituted-what can I do ?

I have sent a tracked parcel by Royal mail, nothing to do with ebay.It has "arrived" but the package has been opened, my contents removed and an "ebay" item has been put in instead. I have put in a claim to Royal mail, but there is a new sticker on t...

Resolved! item not delivered or returmed by Simple delivery

I sold an item and used simple delivery to send via Evri, the buyer changed the delivery to pick up from a Parcel shop, but when EVRI tried to leave it at the parcel shop they decided not to accept it and issued a return to Sender. but for some reaso...

combine shipping request

Buyers say that when they request combine shipping on orders from me it states a message"that i do not offer this" but i have always offered combine shipping and has worked in the past .not just one buyer but several in last few weeks?any suggestions...

Resolved! Can buyers purchase and then refuse to pay now, with no consequence.

I recently agreed a sale on a Russian vintage chess set. I agreed his offer, but he has not, paid. So under these new 'as Vinted' rules, can he just not pay, no penalty, now? Is it EXACTLY like Vinted rules, now. Or, pick and choose? I'm confused.

Postage

I've recently sold an item and posted it, but when I have tried to provide the tracking details and mark as despatched the option is no longer there? So now I'm getting told to send it plus my money is on hold. I've tried the chat bot which just take...

Purchased from a fake seller

Hi Can anyone advise me on what to do please, I purchased an item from someone but now looking a bit closer I'm concerned the account is fake. Has anyone got any advice on what to do?

Offer & buyer protection fee

I have received an offer for an item I am selling and would like to know is this the full amount I will receive from Ebay or do they deduct the buyer protection fee from it, it doesn't say and I cannot find the answer on any of the help articles I've...

eBay said I could make an offer to Watchers - BUT!

Today, eBay opened up an opportunity for me to make an offer to watchers and viewers on one of my items. I have always tried to respond to this, although it rarely results in a sale. Anyway I offered a lower price to my watchers/viewers and put on an...

Age Verified posting - unable to select

Have a woodworking tool to sell that contains a blade in UK. Ebay policy states must have age vetified postage but this option in unavailable. Alredy spent 21/2 hours chatting but Customers Services are useless.I am a private seller in the UK. Does a...

Paid too much for an item

I just accepted an offer from a seller for £25 (including postage). When I pressed pay, however, I was charged the original asking price of £27.75. In the past, when I press ‘buy’ I h ave always been charged the advertised final price. I have been in...

Item fits. Doesn't fit

Trying to buy a wheel for my car got it in garage so look for parts to fit . Find parts on the list saying this item fits but when I open it to look at part it says item won't fit.

Charges

Hello,Ebay is requesting for a seller fee. I did put an advert up on Ebay to seller a car but changed my mind and delete the advert and did not sell the car on ebay. Why do i need to pay the fee.Please help

STOP Yodel

Yodel are such a useless courier and consistently fail.Can it be introduced that multiple options are offered when purchasing?This way they can be avoided.I make a point of not using them when selling out of fear that my items will not arrive in a ti...

H

Hello everyone. I encountered this problem, I want to buy a drone, but I always get the same error. Maybe someone knows what to do? Thanks

Deleating old purchase history

Why can't I deleat any of my old purchase history from April 2020 back to August 2017 ?I can deleat all recent history but not the rest ?

Poor quality car parts

I purchased a timing belt from a company on eBay, 10 year warranty was advertised.timing belt snapped less then 2 months and 1000 miles after being fitted, no issues with any other components or the fully qualified mechanic that fitted it.catastrophi...

Negative Feedback regarding postage

I sold an item and the buyer paid, they then contacted me to say they would like to collect as they don't live that far away, they asked if I could refund the postage. I said this would be fine and instead of refunding I would pay them the amount in ...

Relist fees

I put a motor home up earlier, within an hour someone bought it then immediately cancelled it, do I have to pay a relist fee?

Try before buy

I have a bicycle to sell. Someone who lives locally wants to try the bike for size before buying. What do I do?

EBay charging 50p more if I pay the postage instead of the buyer!

I have recently created a new personal account and was adding an item for sale.I am being charged 50p more if I pay the postage which makes no sense.

Buyer won't be home

I've had someone use buy it now to purchase my item, then afterwards they sent me a message asking me to hold off posting it until over a week from now because nobody will be home to receive the parcel.I replied, politely saying I couldn't do that, a...

Postal charges

I have just revised a listing to reduce the price of some stamps only to find the original postage costs of 87p has been changed to £2.70 by eBay and I can’t change it back. Any advice?

Old account

I have an old e bay acc with different user name and e mail I've posted things for sale on my old acc and updated things I'm on my normal acc and now can't get bck on the old acc to change it wat do I do

Faulty product

I purchased a walking pad in March. Had issues with the product. Now the walking pad is not working. Contacted the seller for resolution. But I wouldn’t have thought less than 3 months the product would stop working. What is the best way to get my mo...

Problem getting a refund for an Item Isent back to the seller

Any help of what I can do please

Resolved! Returning a Momox cd

I con't return a cd to Momox via Ebay as it requires a photo. What photo? And how to I supply it? All instructions lead me nowhere. All the ways of supplying whatever they want are not within my IT capabilities.

How do I tell eBay I’ve picked up an item

I recently picked up an item that the seller had said was being delivered ( because he couldn’t find a way to say it was being picked up ) how do I tell eBay I now have the item?

Selling baby toys

I am trying to sell a childrens art set and it says im not eligible to sell baby items. I'm not sure why or how to change holistic. Can anyone help?

Buyer protection scam

Funny how all my offers from buyers are odd amounts as the scam fee is deducted, are they doing this or is Ebay? If I accept, back to seller paying the fee.On a positive note, sold a high value item which simple delivery sent with Evri (I would have ...

Ebay balance

Hi can anyone tell me why my eBay balance isn’t matching up so my first sale is £1.99 no fees then my second is 7.99 total is £7.05 after fees for first 2 sales and my first balance to show is £2.82 this doesn’t make any sense are eBay taking hidden ...

Refund

Hi,i'm supposed to return 10 pounds to a buyer after i received the funds from a selling and i was wondering how could i do that so i could have proof from Ebay that i returned the money. It's not the full amount because they kept the item and we agr...

Postage query

Hi, wondering if anyone can help. I have sold around 10 books in eBay over the last few weeks with no issues. The last 3, the customers have paid 87p, yet eBay have deducted far more from my balance to pay for shipping labels, which they haven't done...

Seller gave an item I payed for to a family member instead

is there anyway I can still get the item

Does the Ebay global Shipping programme ship to the USA?

The Ebay advice is that the Global Shipping Programme ships to the USA, here: https://www.ebay.co.uk/sellercentre/postage/global-shipping-programmeBut two different US buyers for two different books have told me that it is not appearing as a shipping...

Buyer Protection

Am I the only seller who is annoyed if not angry at "Buyer Protection." I can only see this as :1. A means for Ebay to screw the sellers and buyers. 2. Fewer buyers prepared to pay inflated prices.3. Ebay failing to realise just how unpopular this "a...

Simple postage didn't work and I had to pay for postage

Hi,Buyer bought two seperate items, both with 'buyer pays postage' and 'simple postage'. When i got to post office the item was larger than what simple postage had estimated so I (seller) paid for postage. how do I get the money back?regards R.

Refund after purchase due to Postage charges

Can anyone clarify if after seller has accepted and payment has been made which included postage charges, has now sent an email stating that they have to refund me my money due to Postage charges even though it was included in item price?

Personalisation

How do I add a personalised feature. Everytime I preview my listing it doesn’t come up despite me putting instructions for personalisation

Just bought a jacket from India ... wrong size ... how can i get my money back pls?

I just bought a hand-made jacket from India ... the seller said it was XL ... but when it arrived I can't get it on because it's a child's size ... i did contact them ... they said it was 46" across the chest ... i sent them a photo with a tape measu...

I've just purchased something and auto paid, I cant find sellers address or contact details

i have purchased an item, how can I find his address so I can arrange to have it collected?

Buyer feedback

As with many posts on here relating to the same subject (feedback relating to buyers), it is nothing short of scandalous that the only option available to a seller giving feedback on a buyer is “positive”, when feedback by a buyer has the options pos...

Dispute

Hi , someone bought an item off me which I posted to them ? They wanted to return it as it was not what they really wanted so a label was sent to them by eBay ? And it supposedly was delivered and returned to sender as the address that eBay gave them...

Restricted payments

Hi all,I’ve had my account restricted and from being in an endless loop with eBay’s support - they advised that my account was restricted due to one large transaction 3k. The buyer added positive feedback and tracking details have all went through as...

Re-Listing items from a phone

I had used up all my free listing so paid 35p each to list over 50 items to be relisted. I was expecting them to be relisted automatically as I had paid. However after the 7 days they were in my ‘to relist’ section. I am using my phone so on the mobi...

Simple Delivery

Hi, I have my first order using the 'Simple Delivery' option and have a couple of questions.1. Ebay have chosen (or maybe I missed it when listing) Royal Mail Collection. Is there a way of knowing which day the collection will be?2. Can I still Drop ...

Resolved! How do I respond to post on this forum, What am I missing

Hi, I posted on this forum last night, but no replies. I was checking other similar posts and wanted to reply to them, however I don't see any button which say "Reply" or "Answer" I would like to interact and reply to posts, but somehow eBay even mak...

Account restrictions for bidding

Was waiting for combined invoice within 6/7 day period from seller but unknown at the time this was reduced to 4 days therefore placing unpaid items on my account I’ve had an awful time trying to explain to eBay through agent and now have 3 declined ...

Can I Sell in EU & NI Without Listing GPSR Details?

Dear, We currently exclude shipping to the EU & Northern Ireland due to GPSR requirements.Can we list and sell products there without adding GPSR info in our listings?Will eBay remove or restrict such listings?Looking for clarity from other sellers o...

Resolved! GPSR - Is there a way please that I can see which of my listings I listed before dec 13th 2024 ?

GPSR - Is there a way please that I can see which of my listings I listed before dec 13th 2024 ?

Seller refunded but item now delivered - how can I pay

I have something unusual (well it might not be).I bought something back in April and the courier who the seller used originally lost the item. The seller gave me a refund. But today the item was delivered. I want to do right for the seller because no...

Who is responsible to prove age buyer or seller

I tried to buy circular saw I cant, because I have to prove I am over 18. You need a credit card.If am going to purchase a bottle of whisky do the same rules apply.Or is it the responsibility of the seller.

Draft Listing

How to stop eBay reminder emails insisting "complete your draft listing” (for item I considered buying, not selling).

Seller cancelled my bid

I just bid on an item and the seller cancelled my bid citing “cannot verify buyers identity”. I have been on eBay for 20 years, I have over 400 positive feedback (all 100%) and I’m sure I’ve verified my identity as I’ve bought and sold many items inc...

Buyer complaints

I have had two people recently say they have not received their items, so I have sent the tracking numbers, but what else can I do if Royal Mail say it's been delivered but the app says it hasn't?

Repeated 'You Won' notifications after making payment.

Folks I purchased 10 slides from two sellers and received the customary 'You Won' notification. I then made payment via Paypal for all the slides. I received the same 'You Won' notifications days after the original ones were payed for. I have checked...

Payment to ebay account

The app states that I have had payment for certain items on a specific date, however, I have not received the payment at all. Why is this?

Updates on delivery status

After selling my items, why does it take so long for the app to update delivery on items which have been received a while ago?

False claims from buyer

The buyer wants to return an item because of an external defect, the listing specified that the item has been used and there are defects however still works as it should. Knowing this, the buyer still purchased the item and is now trying to return it...

Resolved! RETURNING A MATTRESS

HI Bought a mattress which is nothing like one i ordered, supposed to be memory foam and springs, anyway it came opened it has a slight rip no memory foam in it a tiny bit on top, can see all the springs underneath some sticking out more then others,...