I sold an item and the buyer paid, they then contacted me to say they would like to collect as they don't live that far away, they asked if I could refund the postage. I said this would be fine and instead of refunding I would pay them the amount in cash for this when they collect, they agreed and said this would be easier - all good! The have then left negative feedback regarding the fact the click and collect purchase button would not work (they don't use Ebay that much and thought the negative feedback was how you complained to ebay directly!) I contacted them and they said they will try and remove the feedback and in the meantime I asked ebay to revise and remove the feedback and told them why. Ebay got back to me within a very very short timeframe and said after careful consideration...ye sure! They have decided to leave the feedback in place. This has put a bomb in my good feedback, they are not even collecting the item until tomorrow but feel very upset with this and with ebays attitude, is there anything else I can do regarding this?
