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Seller News: December 2025

Check out our latest updates to help optimize your business.

Weekly Chat with the eBay Community Team

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Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Received an eBay package that isn’t for me

Hey everyone, so I received an eBay package (it says Marketplace Seller on it) that is to my correct address but the name on it isn’t someone I know. No one in my family etc has ordered anything. It was just left between my grate and my door, so I di...

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Resolved! Money Back Guarantee for sellers

I sold an item and sent it using simple delivery with Evri as the courier. Some time after the expected delivery date the buyer contacted me to say the item had not been received. Looking in detail at the tracking the item had stalled in the Evri sys...

Evri incorrect parcel

I handed over a package to evri shop on the 27th (despite using Sellotape all around) the label had come undone (it appears to be anyway) and Evri stuck it on a random package which had another label and delivered it to my buyer. so the items receive...

Postage Insurance Claim

Hi All,I am looking for a bit of advise. I just recently had a buyer make a claim against me for a lost package. I issued a full refund on 01/01/2026 and now want to make a claim on the lost item. I purchased postage from Ebay for second class Royal ...

i dont know what else to do

So i bought a car wing off somebody to repair my vehicle, it was very crudely 1 layer bubble wrap. okay i can work with that. sadly in the meantime i had also ordered a door, i then had issues with the item not being collected from seller, no room in...

Refunds with simple delivery

An item sold recently and posted under simple delivery was lost in post ebay have refunded purchase price to buyer but no mention of posted do ebay expect buyer to loose cost of postage/

Contact number

Anyone know how I can speak to an actual person for help with item that never arrived? All I keep getting is Automated assistants .

Refunding buyer

I sold an item to a buyer which has now been returned to me as they have left their registered address with eBay. I want to refund them but have no funds in my eBay balance to do this. I have tried to see how I can add funds to do this but the eBay h...

Did not get an item

Hello. I bought mobile phone iPhone 17 pro max and did payment straight away but unfortunately I did not get this mobile and by tracking number I saw that mobile was sent back to the seller. Would you write me how I can get full refund. beforehand th...

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Need Help – I bought an iPhone on eBay, it's Marked as Delivered but Not Received (eBay/PayPal)

I bought an iPhone on eBay on Thursday and paid via PayPal. The seller provided tracking details. It is now Saturday at 23:12. The tracking shows 23:12 – Delivered and Signed – NDC Parcel Hub Delivery. However, I have been home all day and no deliver...

Seller Scam - eBay refuse to compensate

I received a message from the seller to say that although the item had been marked as delivered within the eBay system, they realised it has not and it was an 'admin' error. They assured me the item would arrive. When the item did not arrive I sent n...

Parcel stuck at parcelshop for Evri collection.

Hello, I've bought an item on the 18th of December and it was dropped of at an Evri parcelshop on the 19th at 14:25. Since then it has not moved. I realise that it is the Chirstmas busy period and that Evri's cutoff for Christmas day delivery is at 1...

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Scammers

 I got scammed by an buyer He requested return and showed pictures of very old shoes I was having a conversation with an agent and he told me I need to accept the return and contact them after I get back my items How long I need to wait?I refund and ...

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  • 1 replies
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item not returned back but ebay want refund money back and customer dont kno how to cancel return

Hello my customer order turbo from me 15 november and and klick tthat want return this item around 2 weeks later but he told me that want recived part and he will wait becouse I was out of stock. We send this item just yesterday and I recived email f...

Item being returned to seller

A buyer has contacted me to say that Royal Mail didn't deliver the item I sold. My tracking information says "Recipient not at address. Returned to sender". The buyer in their message indicates they still want the item. How is it best to resolve this...

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  • 2 replies
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Non-receipt of goods

I ordered an item as follows: Order date: 22 May, 2025 Order total: Order number: 02-13117-61009 £13.20. The person I ordered it from had an operation on her hand and was unable to dispatch the item, but did refund the postage. I said that was OK and...

Item missing from bundle

Hi, looking for some advice about this one- Received a bundle on the weekend which was supposed to have three items in, but one was missing. Have emailed the seller but they have not responded. Just wondering what the next step would be? The advice o...

User avatar by • Engager
  • 157 Views
  • 1 replies
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Non delivery

I have been expectong delivery of drinks,since 17th decemberI have emailed the seller,twice,but i have mot had a responseThis is outrageous and i must say i have lost confidence in making future purchases via ebayIncidentally ebay advised me to conta...

Seller Is Amazing, Royal Mail Are PANTS

Hi, so my item was sent with Royal Mail Tracked 24, to MY address (VERY IMPORTANT!), but Royal Mail delivered it to the GSP address.. It's marked as delivered and its a 15 minute drive from me so I am tempted to pop by but I'm afraid of rejection.. I...

App

I bought Apple AirPods Pro 2 and paid for them. I asked the seller for the serial number, and he sent it to me, but it turned out they were fake. I asked him to cancel the order, but he didn't respond. I tried to cancel it, but they said it would tak...

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Resolved! Received Incorrect Package – Possible Scam

Hi,I ordered a Nintendo Switch 2 and collected it from my local post office today. I had several orders to pick up, so I didn’t check which QR code matched which order at the time and just collected the packages.After leaving the post office, I reali...

User avatar by • Contributor
  • 115 Views
  • 2 replies
  • 0 kudos

Received empty box from seller

Hello,I purchased an expensive perfume from an eBay UK seller, and today received an empty box (Royal Mail next day, 1 PM delivery). I opened it in front of the postman, and all it contained was bubble wrap. I got in touch with the seller demanding a...

Item not received – courier shows “delivered” but delivery photo is not my door (Evri investigation

Hello everyone,I need advice on how to escalate an Item Not Received situation where the courier tracking shows “delivered”, but the parcel was not delivered to me, and the proof-of-delivery photo does not match my front door or my nominated safe pla...

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  • 302 Views
  • 3 replies
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Misplaced order

Hi has anyone had this issue I ordered items that actually got sent to the complete wrong destination. My items were meant to come to the UK but actually got sent to a post office in Kansas city.

User avatar by • Contributor
  • 255 Views
  • 3 replies
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returns

i’m looking for some help, i sold an iphone on ebay and the buyer claims that it was not as described even though i listen everything as it was and mentioned all defects. they asked for a refund, which i was okay with but I had sent the iphone with a...

scammed

I ordered a hat for £200 with confidence because I saw its authentication had been verified by ebay itself, nevertheless after buying the item I went to check the sellers profile and to my surprise he had 0 ratings 0past items sold and 0reviews this ...

Evri

Hi i’ve been a loyal seller with 100% positive feedback since 2011 in the last month I have had three parcels go missing with Evri I contcted them in their chat as there is no humans only to be sent for each parcel an email stating that they have sea...

Truly had enoughg of the poor customer service

I bought 3 items back on 27th November 2025. I waited and waited. I then put in a 'not delivered' request and seller totally ignored it. So felt only right they get negative feedback and boy was that the right move!Eventually found a way to get throu...

Missing parcel that was sold

I’ve recently sold an item, buyer paid for 48hr tracked, item was posted to buyer using this postage & tracking number provided, the buyer hasn’t received this item & filed a “did not receive item” to which eBay automatically refunded the buyer. I no...

item not arrived

Hello all hope your well. I'm really new to ebay. I ordered an item, and due to work commitments being out the country, the item got sent back to the sender. After asking the seller to please check the status of the order, to no avail, raising the is...

Contacting a real person at EBAY?

Please can anyone tell me how to contact a real person at EBay? I have been scammed by someone, ordered a make up case from seller, an envelope size package was delivered with a note inside saying ‘a big thank you’ ??

Resolved! Issue with an INPOST parcel not collected

Hi. I recently sold an item on Ebay shortly after it was listed and the buyer requested Inpost as the delivery option. I posted the item into the inpost locker and to be fair, it was collected promptly by the courier. However, the buyer failed to col...

Scammed

I paid for a Real Madrid shirt on the 25/26/27 November 2025 and it still hasn’t arrived. (20/12/25) The item has been deleted off my purchases and not by me so I can’t follow the normal eBay process. However I kept the information. The seller hasn’t...

All records of order disappeared

I ordered an item on ebay, received confirmation email and the payment was taken out of my account.When I click on "view order" or "track item" it says "order not found". And if I go to my purchase history, the item isnt there.The automated support i...

What should I do?

Item misdelivered by Royal Mail. They marked it as delivered, but the photo of it on the doorstep was not my door or any of my neighbours. I contacted Ebay who refunded me without quibble. Then a week later parcel turned up at my house. I assume that...

missing part

Hi, I bought a record player. it arrived without a power plug. As the listing stated it is fully operational, I’m unable to test it. Could you advise on what to do?

Threatening behaviour from a seller

After not receiving what was advertised, I contacted the seller who tried to imply I was wrong. After a 2nd email they then offered halfcyhe price back but I asked for a full refund. I left negative but polite feedback advising the advert was mislead...

My item won’t get delivered

I have been waiting over six weeks for my item. Seller states to eBay its on its way however the courier shows they have tried to collect it many times so it’s still with the seller.eBay’s robot just keeps saying it’s on its way. Impossible to speak ...

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Package not come

I ordered 20 vape liquids and my parcel did not get delivered all 20 liquids where int he same box, yous have give me a refund on 2 that didn’t come but yous have declined the other 18 that’s didn’t even though they where in the same box, now I’m get...

ITEM NOT DELIVERED

I ordered 2 shirts from a seller since April 2025 and the items were not delivered. I reached out to him, he first admitted it was sent back to him and so he will resend. He later claimed he sent it and after a while claimed it was delivered showing ...

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  • 259 Views
  • 3 replies
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trying to find item

bought an item and it is not showing on my account possibly bought on guest account not sure thoughadded order number and still saying it can't be found on my purchases

Item stolen in post

Hi, I posted an item useing the courier service ebay provides and it arrived at the buyer as an emplty, opened box. The buyer seems to be honest, so the item must have been stolen while with courier. Who covers the cost of the stolen item?Thanks.

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  • 172 Views
  • 2 replies
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Resolved! Item gone missing in post

I sold a item. The person went to collect it they were told it was damaged, then I got a message from eBay saying it's missing the person ended up with a refund. . The label was printed in the post office. Do I get compensation or do I loose out alto...

User avatar by • Contributor
  • 171 Views
  • 2 replies
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Phone bught not delivered

Hi I purchased a phone on 7/12/2025, item number 306643750686 and paid in full. I have received emails from royal mail via eBay that the item has been received by Royal mail and tracking available on 7/12/2025. I have been chasing the mail on all tho...

User avatar by • Member
  • 185 Views
  • 4 replies
  • 0 kudos

Lost parcel

Hi. I wonder if someone can help. I ordered a present for my grandaughter and evri have had it since last sunday. I reached out to evri who have told me theyve lost the parcel. The seller isnt being helpfull and when i go on to ebay, there saying i c...

Seller is not shipping item

I made a purchase for a macbook pro m4 and the seller told ke he forgot to mention in description that he wont be able to ship it until 2 weeks as he is out of town. He asked me if i want to cancel but i heard money back guarantee lasts for 30 days s...

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Negative feedback.

WHY DO EBAY ALLOW BUYERS TO LEAVE NEGATIVE FEEDBACK WHEN THE ITEM THEY BOUGHT IS NOT DELIVERED. SURELY THIS IS DOWN TO THE CARRIER THAT EBAY CHOOSES TO DELIVER FOR US. I PROVED I HAD SENT IT. WHAT ELSE CAN I DO. HAS ANYONE HAD THE SAME HAPPEN.

Scammed

Hi ive been scammed but eBay haven’t honoured the buyer protection guarantee so I’m looking for advice. ive been an eBay user for many years and I was looking for a new phone - I bought one from someone with no feedback feeling confident the buyer gu...

Product Not As Advertised

Hello, I recently bought an advent calendar for my Son and after opening a few days it was clearly not the product I was promised, contacted them and they’ve done very little but there’s no method within that chat to escalate to eBay. Can anyone advi...

Simple Delivery (seller responsibilities)

HiI've recently started selling on eBay again after a long time and quite a bit has changed. On my listings I've just allowed eBay to set the postage costs and options. I recently sold a pair of trainers - the buyer selected Evri as the postage servi...

No action on fraud?

Please forgive the naivety but, I need to clarify the situation as it seems to be.I recently bought an item for a great price, about half market value (Normally £3,000+ but I paid £1,500)The seller then provides tracking information to say its been m...

imposed Simple delivery by eBay

A simple delivery option made by eBay meant they used DHL to collect parcel to send on to buyer.On two occasions where collection date and time was sent via phone message, they failed to collect parcel. Never turned up. The parcel is still sitting he...

Arrived but still refunded

Has anyone else had an item not arrived and buyer put in a claim. Item arrived two days later and eBay still gave them a refund under simple delivery. I did not lose out but surprised eBay refunded when only two days late. At this time of year that’s...

Resolved! Hi, I bought an item that wasnt dispatched on time. I got a dm from seller apologising for delay and

Hi, I bought an item that wasnt dispatched on time. I got a dm from seller apologising for delay and posted it. I cancelled my open request for ebay help. Now, a week later, Evri Tracking states my parcel was danaged beyond repair in their care. Cann...

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Free order after refund seller said

Hi, I ordered a ponds eye cream. The order arrived very late and also when I contacted the seller, the seller said that they sent me 2 orders as the 1st order went out wrong and that they will cover full refund. Fine at this stage. The refund I got w...

Evri

Evri have received the parcel I sent to my buyer but haven’t sent it on to them , I’ve text them phoned them but they never get back my buyer isn’t happy but it’s Evri fault I dont know what else I can doany help please

Item I’ve sold is not delivered

I’ve sold an item and used eBay’s delivery service. DHLhasnt delivered it after two weeks and I don’t have the money either. So the buyer has paid and has no rackets and i also don’t t have the rackets or the money. EBay are holding the money and hav...

Item not received

I need help i gave the seller the old address of my carrier. I didn't know that they have changed the the address so upto now i have not received the item. What can i do please?

Item lost after ebay simple delivery issue

A few weeks ago one of my sales was impacted by the issue with simple delivery. Buyer tried to open a case, but after a few days of tracking saying the item would be returned to me, I refunded the buyer as nothing was updating and I didnt want the cu...

eBay balance fees

Some of my sold items have funds available but not in my eBay balance (one item’s funds were available from the end of last month , and a few from earlier this month .But my eBay balance is £0.00? I sold 3 items last month and the payouts were smooth...

Automated Chat not Working

I desperately need to contact Ebay and my automated chat function is frozen (all greyed out). I can see the details of my previous chat but it is all greyed out and no option to click anywhere or restart etc. I have a very good buyer missing a delive...

I was scammed on eBay and I can’t get my money back. The scammer is being protected by eBay.

One method of scamming is that after you pay for the product (in my case an iPhone 16 Pro Max for), the scammer sends whatever they want to a different address. When they send the parcel (Royal Mail), they obtain a tracking number as proof that they ...

Wrong car part sent and refused refund

I am having problems with a seller, we'll know car parts dealer who has sent me wrong car part, window regulator and my mechanic wasn't able to fit it and when I contacted him to return it. They are refusing and stating it is out of the 30 day return...

Need Community Support: Selling Privileges Removed After USA Shipping Problems

Hi everyone,I’m looking for some guidance and support regarding my eBay selling account. Recently, my account was permanently restricted, and eBay informed me that the decision is final and unappealable. The issues began when several USA buyers opene...

EVRI

HiBoth myself and my wife, along with nearly three quarters of the population of Scotland it would seem, are now completely and utterly sick of the service provided by the courier service EVRI.We have had, to name but a few, deliveries being constant...

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Resolved! Item Missing

I sold three items but posted only one by mistake, im trying to work out how to send the missing two items but getting nowhere, how do i get another label?

Undelivered order

I posted an order since the 30th of November Evrie using simple delivery but the item has yet not been delivered. What do I do please as I'm a new seller here

Selling an item

A buyer is asking for a refund but I didn't receive payment due to a banking error, any advice please? He did not collect the item due to collection fee too expensive. I've tried to resolve this with no joy.

Item delivered to wrong address area

I’m the Seller. Using Simple Delivery, the Post Office scanned the QR code, printed the label and stuck it on the parcel. The Buyer got in touch telling me his item is shown as delivered but to a different address in a different area.The buyer is ask...

customer support keep leaving the chat

hello, i bought an item and i didnt get it i opened a case and then i decided that i want to wait i waited for a long time then i want to open a case again it was not possible. i contacted ebay support and each time they left the chat after checking ...

Fraudulent sellers

Hi all, this is my first post on here. Why are there so many fraudulent sellers on here for high end items (mobile phones?) and why do eBay not kick them off and prosecute? 3 separate purchases from different sellers but all with the same result, emp...

Evri stole my item and ebay won't refund me

I had a item that was due to be delivered on the 15th October by Evri. I wasn't going to be in so I requested that item to be sent to my local post office instead.The tracking marked the parcel as delayed on the 15th. It remained like this for a week...

Ret

I bought a coin and when it arrived there was nothing in the parcel . Ive won my case but now ebay want me to send it back for a full refund but i have nothing to send back ,

Resolved! Seller sent item to wrong address

I irded an item and the seller marked it as sent untracked. I messaged them to ask if they had a tracking number and they sent me the royal mail receipt. The delivery address on the receipt is in Edinburgh and I live near Manchester so they have sent...

Delivered

I sold an item on ebay and the buyer said they never recieved it, earlier i had a notification tha they recieved the item and even had the time and date they recieved it, took a screen shot so how do i report it to ebay.

Selling items and buyer reported not recieved, was refunded by ebay and now buyer has finally reciev

I sold a set of books the buyer contacted me to say he hadnt recieved them, i sent the evri tracking to him. Ebay then refunded him and hes contacted me to say hes finally recieved them today (4 weeks after i posted). So does that mean i lose the sal...

Royal Mail issues

Have had 3 deliveries in the past 2 weeks that have never arrived well past the delivery windows (2 are 2nd class parcels and the most recent is 1st class) even when dispatched the same day as the payment was made. Additionally the tracking system on...

Negative Review removed

I bought a phone case set from a seller The product was never delivered but seller obtained fake delivery confirmation and then refused to resend or refund. Only agreed to refund after involving eBay and threatening to bring legal proceedings. I obvi...

Seller has scammed me

Seller has scammed me by sending a fake tracking number. He also has zero reviews on his profile and has tried to sell me an iPhone 16 pro max new for £500. I put in an “item not arrived” case with eBay but they haven’t done anything about it and jus...

Item not arrived

I made an order on a guest account as I forgot i had one. 1 of the items have not arrived I’ve contacted the seller had nothing back- I’m struggling to request a refund as I made the order on a guest account so is saying the order can be not found- a...

Resolved! Where can I view messages sent to a seller during a missing item conversation?

I may be missing something obvious here. I've sent two messages now to a seller whose item is stuck in transit with Royal Mail. That's all in hand at the moment, and they're responsive, but I can't find a place to view the messages I've sent to the s...

Ebay Seller Protection is Untrue Fake

Why is this Ebay Buyer Protection a Big Scam...I have waited over 14 days for a item that has not arrived...I made a Refund request but Ebay will not Refund as Ebay siding with the Seller s ask my Bank to do Ebays Job as Ebay is getting Bad again unt...

Item never delivered and returned

HiSold an item on ebay. Used ebay simple delivery, and dispatched it using Evri. Buyer requested it be sent to his local post office. Looks like item never arrived and was marked as damaged by the courier. Now the buyer is (rightfully) complaining he...

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Missing item

I posted a phone and buyer received today opened parcel no phone inside just phone case and parcel been tampered with a tape on it which wasn't on when I posted he has requested a refund which I did not understanding what to do try to speak to a huma...

Buyer claiming item gone missing

Hi, im new to selling on ebay. Ive sold my old phone, and sent the phone using the QR code. It was Royal mail standard tracked 48, which im assuming was the delivery method chosen by the buyer? Anyway, I sent the phone on the day he bought it using t...

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  • 511 Views
  • 4 replies
  • 0 kudos

refund

So Iam just so confused regardinga refund which eBay has issued and paid out but there is an outstanding payment I ordered three items in two orders but the post code was wrong so items/parcels sent o wrong address I requested a refund and eBay paid ...

User avatar by • Contributor
  • 725 Views
  • 3 replies
  • 0 kudos

Tracking Shows “Delivered” but Not My Address — Case Closed, What Now?

Hi everyone,I’m looking for some advice because I’m really stuck. I opened a case for an item that never arrived. Royal Mail tracking shows it as “delivered”, but the delivery photo is not my address — the door, frame, bricks, and even the doorbell i...

Refund

Hi,I informed from you on 15 November that you refunded the £31,79 for the order No 14-13744-40382 who the seller didn’t send it but i have not received the amount yet.Can you please check it? Thanks

Collecting from a seller

Seller declines to give full address to collect fromThey also decline to give phone numberThey want me to drive to a central London postcode in the Congestion Zone in the dark and then message through eBayThat relies on good phone signal and mine is ...

The seller says that the parcel has been delivered to my collection point but no collection note was

The seller has said to me that the item I bought from him was to delivered to my chosen collection point, but I've had no collection note from eBay, the courier was called VDTrack and I have contacted them to say can they give me proof that it was de...

Barbie Dream Camper, Pink 7

Hi all, I’m after some assistance please, my partner bought a Barbie Dream Camper, Pink 7 on 16 November, ‘apparently’ it was dispatched by on 18 November. The seller did not provide a tracking number and of course it hasn’t arrived. My partners been...

Help with item not received 8 months ago

Hi all I'm wanting to open a case against a seller for a item I never received 8 months ago. I'd like a refund I've tried contacting the seller but they do not reply this was on the 3rd November. And they have no items selling. I paid £5.99 free p&p ...

Bought Item via ebay global shipping program that got lost in transit and ebay refused to refund me

Bought a 280 USD item from the US, with estimated delivery date of 26 september- 6 october. tracking hasnt updated for the item since 24th of september and never got delivered to my address, however it already arrived at the hub so ebay lost it. i th...

Product Return

I had the misfortune of buying a product and eBay was under another name, so I sent it to a Royal Mail agency, which asked me for my details, but I don't have them or any ID. Everything is under a fictitious name and they didn't deliver it to me. Now...

10+ in stock

Why do some sellers say 10+ in stock when I ordered 5 of an item, it has taken to long to be dispatched; they obviously don't have 5 in stock.

I have had a non delivery case opened from over a month after delivery date the want a refund

Case opened for non delivery after over a month after the delivery date . I have proof of postage still it was royalmail 2nd class. i contact the buyer twice with no response Can't up load to because it's not a tracking number and advice for now or t...

Item not received

Today 27 of November 2025 I was supposed to receive my order but I received an email from Royal Mail they said your address is incorrect we are not able to deliver for you. This is my tracking number YA353029035GBwhat should I do now when can I recei...

User avatar by • Visitor
  • 564 Views
  • 1 replies
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Opened Package - no item inside upon delivery

Sold an item to a buyer (Item: 236355580944), all good. Posted, kept reciept of postage and bagan tracking - still no issues. Package today marked as delivered - great. Buyer contacts me and informs me that NO Item in package - packaging was ripped o...

Using Simple Delivery Item Not Received I Have Refunded The Buyer Can I Get My Money Back

Hi guysI had a lovely buyer who hasn’t received his parcel. ( Due to Evri issues ) He’s put in an item not received request and I have refunded him.Now I am confused as to what I do. I have lost the payment and the item.I believe I used Simple Delive...

Whats the point

i watched, bid, won and paid for a Topps Luis Diaz card on Sunday morning (23 Nov). the card was a limited edition numbered 185/399. The seller refunded me on Sunday afternoon.(23 Nov) but gave no reason why! On Monday morning (24 Nov) whilst searchi...

Fruad

Please I help, I paid for iphone and the seller sent me a compass in the box. Please what can I do.

I have not received my order

I ordered a hayatti pro max,which was suppoused to be delivered 4 days ago,i opened a request for an itrm not being delivered and pressed on "i still want my item",after this I closed the request thinking that i will get a refund as i was going to bu...

Refund wrongly sent

Hi AllI have an issue where a buyer contacted eBay in relation to an item that wasn't received initially. I explained to the buyer that I believe that there postage was wrong and that she would receive a request from RM stating that and when she rece...

Wrong item received

The item is not the one I brought, but I have no way to get through to the seller because of this simple delivery (they ignoring my messages) Now what should I do? Thanks Laura

User avatar by • Contributor
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buyer scammed

I purchased a 50g gold britania bar on ebay. paid with paypal. initial messages with seller were a bit sketchy but eventually got a evri tracking number. Then ebay notified me the item had been delivered.I did not receive it but recognised from the c...

Blocked by seller

Hi fellow community support members, back in April(!) I bought a set of bike stickers from the U.S which cost me around 70gbp. These never arrived. I messaged the seller about once a month but never got an answer until August when i discovered the se...

Evri parcels dumped outside shop

A message came up on face book tonight, most of my villages Evri Parcels had been dumped outside a shop. Sadly by the time I got there, four youths had been seen driving off from outside the shop laughing . So whilst the person who posted the message...

Item n

Hi please may l ask for my item it’s estimated to arrive to me between 21 ana 22 November as they mention to me first in email so can you let me know please if there’s any delay or something happening as l still didn’t get my item yet and was waiting...

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Error retrieving order

Placed and order and got an email confirmation . On tapping ‘tracking’ or ‘order status’ I get a screen saying there has been an error retrieving your order . No other information.

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  • 224 Views
  • 1 replies
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Seller Marked Item as Collected When It Wasn’t

I bought a virtual item and the seller asked for the collection code. This isn’t uncommon to be asked for the code first so I sent it. The seller marked the item as collected despite not even discussing trading over the items. They then asked if I co...

Evri delivery

I haven't received my parcel from Ebay and Evri delivered it to the wrong block in my complex and they sent me a photo of where they sent it and it isn't my block and I went to find it and found it has been stolen by someone what can I do please this...

Ebay refuse to acknowledge mis-delivery

Evri delivered a parcel to the wrong address. As proof of delivery they supplied tracking and a photo. The photo was not my address. I contacted the seller - who said it was not his problem as it was sent by Simple Delivery. I contacted Evri - who sa...

Only half of order arrived

On 9th of this month, I had ordered 10 lighters but only received 5. I have sent the seller a message that either he sends me the other 5 or gives me a refund for the other 5. I gave him a bad review but have not heard anything from him. II am very d...

Seller cancelled my order after I won auction.

I placed a bid on an auction for an old Xbox console at the time it was only at £5 (+ £6.55p&p) so I bid £10.55 and left it there. The next day I received a notification that I'd won the auction and to complete the purchase. Opened up eBay on my phon...

Missing delivery

Hi I purchased item on 8th nov delivery due 15th Nov no delivery contacted seller 3 times no reply can’t get past auto assistance as I bought it as a guest how do I get some help please

Strange attitude from seller

Have had an issue with a seller, seller had 100% feedback, seemed legit but after purchase of a high value item the seller changed their attitude drasticly towards the buyer , initially being friendly but the seller changed completly after a purchase...

What to do next

So I bought an item on the 11th of November, the seller was on holiday until the 13th, I heard nothing, I contacted them on the 16th asking if the payment had gone through and if there were any issues. No reply. I them attempts to cancel the item, eB...

No refund Given

Please can someone advise on this, it's driving me crazy. I posted on here when it first happened and followed the advice but nothing is happening.A few weeks back, I bought a pre-owned bracelet from The States for around $200 US. The parcel arrived ...

No delivered

I bought a razor, my money hasn't arrived. The seller took it away, didn't send any instructions, left it somewhere, and didn't deliver it to my house. I want it. Follow up. My money or. My purchase, deliver it to me.

Import fees

Hi all I’ve ordered some air suspension from a seller in Germany , UPS have just knocked at the door and requested £223 from me to have the item delivered within 10 days apparently due to import fees , I was not notified of this by the seller nor was...

Simple Delivery

Hello everyone, I sell maybe 50 items a week. Multiple items from last week have gone missing after being scanned at the drop shop. With the new Simple Delivery system, eBay has refunded the buyers at no cost to me. This is fine but the vintage items...

Haven’t recieved item

  I’ve purchased an item and been charged for it. The item isn’t coming as it has been sold on Facebook. I’ve spoke to seller. Money has come out off my PayPal

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Bought a iphone for my grand daughter

Hi bought a new iPhone pro max on the 31st, tried to contact seller twice, no proof of postage. I know my money is save. But you can not get sense out of pick a choice and continue. I don't want to wait another 7 days to open a request I want my mone...

Scam advertising

I ordered an antique style singing bird jewelry box, despite waiting patiently nothing arrived and seller claimed a batch of deliveries was lost by courier, I complained and received my money backi then ordered the same thing from another seller and ...

The seller has kept my money, which is fraud

I paid for an item, the Postal worker placed a ticket through the door stating the whole postage was not paid, and l had to pay the additional money before l could have the item. I contacted the seller with the photograph as proof, and asked for a re...

Refund Ignored and Item Missing.

My experience with the seller has been absolutely terrible. I ordered two scrubs, and they only sent one. I’ve repeatedly requested a refund for the missing item, and the seller has completely ignored every message. No refund, no communication, and n...

Resolved! Refunded buyer in full now see item was delivered

I posted an item to a buyer on or after 18th September. The buyer raised an item not received case with eBay on 1st October. With their agreement, we waited to see if the item was delivered but I refunded them in full on 7th October. I checked the tr...

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