Postage Insurance Claim

[bantockbandit]

Hi All,

I am looking for a bit of advise. I just recently had a buyer make a claim against me for a lost package.  I issued a  full refund on 01/01/2026 and now want to make a claim on the lost item.  I purchased postage from Ebay for second class Royal Mail, my problem is how do I make a claim do I have to contact Royal Mail or Ebay as postage was purchased via them.  Any help would be much appreciated. Many Thanks

[**peaseblossom**]

If you're using non-Simple Delivery postage through ebay you can use the claim link on here:

https://support-ebay.packlink.com/hc/en-gb/articles/360014270619