Item dispatched with Simple Delivery lost on its way back to me

[grezzarobbo]

Hello!

I sent an item to a buyer through simple delivery. Allegedly Evri were “unable to deliver”. Now the tracker on eBay says that the item is on its way back to me. It’s been 3 days since the last update. The buyer is not happy and neither am I. Both Evri and eBay seem to think that customer service is best provided by a self-satisfied chat bot which goes around in circles. 

So much for simple delivery. 

Can anyone help?

Thank you. 

[**peaseblossom**]

Ask the buyer to open a "not received" case then ebay will issue the refund and you keep the payment.

[grezzarobbo]

Thank you for the advice. The buyer has told me that they can’t open a case until 10/12. 

Is that standard, do you know?

thank you. 

[**peaseblossom**]

They have to wait until the last estimated deilvery date has passed.   

[grezzarobbo]

Ah. Thank you.