Member To Member Support

What do you do with an aggressive buyer, who accused me of sending broken items, when obviously it

What do I do about an aggressive buyer 2ho accused me of sending broken items

How do I remove unfair negative feedback eBay not helping

A item was refunded by eBay, as buyer never received it, it was then surprisingly returned to me, I contacted the buyer to explain it had been returned as I wasn’t sure why this happened, they informed me evri told them it had been damaged in transit...

Embargoed Item - Persian Style Carpet

I am trying to sell a Persian Style carpet. It is not from Iran, it is a Persian style. But it is saying it is embargoed. How do I work around this?

Incorrect delivery address

Hello in my second order delivery address is wrong so what i do next

cancellation

I sell item , payment go through , paid for postage through eBay , but did not dispatched it , buyer message me to cancel the order ( he said click by mistake) , now I am trying to cancel it , I can not showing me order already cancelled , but buyer ...

Buyer has not returned the item - please help

Hi there, I sold an item that was brand new to a buyer. They wanted a refund as they said it didn't work. I issued a full refund and sent a postage address label. I have not received the item back and the seller is not responding to me. I can see tha...

Account banned , eBay holding my money for 11 months now.

Hello, so I have had to make a new account to get in contact, as the previous banned account won't let me get through to anyone for help anymore. So my eBay account was permanently banned last year in June 2025. And eBay has not yet sent my money.Aft...

Received items i did not purchase

Hi- I have received 3 pairs of crocs in various colours and sizes that have eBay order and id numbers- I have not bought or ordered these. There is no notification of purchase or delivery. They are posted from different seller addresses and all with ...

Human contact

I am in a highly delicate state, and my blood pressure is rising to dangerous levels! Is there any way I can contact a human agent about my advert?

Bosch Ergomixx blender

Hi, could someone advise me please? I sent this message to the company on the "message to seller" and have had no reply and I am unsure as to whether it actually went as I didn't get a copy in my e mail either. I bought Bosch Ergomixx 800w. Item ID 4...

received an email from eBay that was extremely confusing is it a scam, I am wondering

I received an email from eBay, wondering if it is a scam.i bought an item March. Reported never receivedeBay paid me guaranteed in April.16th May receive email saying delivered my security camera shows door letterbox NO POERSON delivered to me that d...

Help needed with Large Letter postage and eBay label options

Hi everyone, I’m hoping someone can advise me on postage settings. I sell a 3ft x 2ft flag, but it is folded and packed flat for posting, so it should fit within Royal Mail Large Letter size. The issue is that eBay seems to be treating it as a small ...

No

This item seems to have been used. The packaging had broken Styrofoam inside(not caused from shipping). The box itself has been opened before, although it was shipped in the mfg box. The pieces inside were all loose and moving around inside the packa...

Resolved! Tax Invoice incorrect

I recently bought something from ebay and need to submit an expense claim for it. Unfortunately the downloadable invoice is incorrect (it only shows the buyers fee and VAT paid on it but doesnt include the principle amount in the total). Does anyone ...

Buyer Cancelled Order While I Was Preparing it for Shipping

hi folks,a buyer cancelled their purchase while i was wrapping it up and getting it ready to post however, while i was doing that, the buyer was somehow sent a message that said it was too late to cancel the sale, and that the item was already on its...

Does anyone know how to contact someone senior at Ebay UK?

my account has been "permanently suspended" and i cant find out why? originally i was restricted and advised i needed to provide tracking for all of my orders to confirm delivery. All of my items were shipped using ebay labels (so tracking already on...

Adding tracking number instead of the automatic simple delivery supplied one

I sold an item and the buyer wanted it quickly so instead of using simple delivery I sent it by Royal Mail 24, as it was listed as simple delivery eBay automatically assigned a tracking number and I wasn’t able to add my rm24 tracking, the buyer has ...

finding list of countries to post to

anybody on here found the ebay help page no help at all ??

Resolved! Order came through but no email

Hello everyone, hopefully someone here can help me.I've sold an item on ebay but I've not had an email come through saying I've sold an item, nor a notification from the app like I normally do. I have the option to get a prepaid label but when I go t...

Guarantee electrical item

I purchased an item sept last year it has stopped working do I have any rights ?

Resolved! Issue with item

I bought an Apple Watch from somebody and they haven’t unlinked it from their Apple ID account so at the moment I’m unable to set it upand I’m messaging them to ask them to do it and they’re not responding. Can I get eBay to help. I don’t want to ret...

Contacting eBay to check message logs

How do i get eBay to check a sellers messages to see if he was contacted by a failed bidder after i won an auction. The item disappearance was highly suspicious and i want ebay to check as i think seller just sold it to someone else..

ebay seller using Amazon and over charging for items

I purchased some headlights from seller for $239.99 they came to my house in a Amazon box and shipped from Amazon. When I looked on Amazon website the lights were $131.99. He over charged a $100 bucks. Then when I return mind you Amazon has free retu...

Unauthorised payment to ebay via paypal

How do you get to speak to a real person at ebay?

I CANNOT SELL WAHT HAS BEEN SOLD

I SOLD 4 VICTORIAN STYLE TILES IN APRIL. THE DEAL WAS DONE. I AM NOW BEING INFORMED BY EBAY THAT THEY HAVE SOLD AGAIN. NO AI CAN UNDERSTAND THAT. HOW DO I RESOLVE THIS I WOULD DEARLY LOVE TO SPEAK TO A PERSON TO RESOLVE THIS

Resolved! I USED MY OWN DELIVERY NOW PAYMENT CANT BE RELEASED

I used my own delivery service in the end so to ebay it looks like my item hasn't been delivered and the money won't be released until this happens. Does anyone know what I need to do?

what to do about a buyer asking for money off

Listed an old phone, it had a cracked screen so was at a lower price - buyer tried haggling and I eventually lowered the price and put it on a BIN. He then replaced the screen and battery so he took it apart - and now 2.5 weeks later is saying that h...

Counterfeit perfume

Burberry Perfume sent to me completely scentless. Also, there is a clear difference in the bottle compared to the genuine article and the seller is gaslighting me and saying they can’t see a difference! The cellophane was flimsy- when the real is thi...

Item returned and damaged, nothing happened

I sold a meta quest 2, the buyer returned it and said the controller was "cracked & non functional". In reality, the "crack" was a minor scratch that I struggled to physically see with my own eyes. Everything was tested beforehand, it was functional ...

think ive been scammed

Just had email from ebay saying a buyer has raised a payment dispute looking to get back £300 for pair of Louboutin shoes I sold way back on 15 February saying that they never arrived. Tracking shows shoes were delivered and indeed the buyer left fee...

Non working body spray

I bought a set of 3 body sprays and one of them is not working meaning the part that releases the spray isnt working therefore nothing is coming out. I have messaged the seller but got no response I only want to return one not the whole set how do I ...

age verification

Hi I'am 56 years old with 2 credit cards try to buy a set of drill bits to drill a hole but i need to verify my age when you submit the card details it says there is a problem and can't proceed Thanks

Childs push bike

Hi, i sell quite a few children's push bikes through Ebay, yet I have one that keeps being removed. It is a childs manual pushbike, yet eBay keep stating it contains lithium batteries. It was listed twice without selling then, the last 4 relistings h...

Payments for items sold.

I seem to have sold quite a few things, but the money never seems to become available to me. Could you tell me, please, what ai might be doing wrong as I’m feeling close to giving up if I’m not making any money for my efforts. Update: I’m finding it ...

International shipping tax

I purchased a lens on here and was very cautious over the shipping etc and thought i'd done my research, I purchased and have received fantastic communication from the seller. I have now been approached by DHL for an amount of £78.50 for shipping fee...

agents

How do i get to chat with an agent about the incorrect removal of an item. I have tried the Ai assistant but it is totally useless!

Round

Round .... Like a circle in a spiral,Like a wheel within a wheel,Never ending nor beginningOn an ever spinning reel .... It's a great song, but not what one expects when trying to SPEAK TO SOMEONE at an international company! But evidently, it's what...

Resolved! Customer support purchases do not show member login

My purchases do not show under purchases. I log in as a member,not a guest. I have to sign out as well. the way to see my purchases, i have to start an inquest, and then they all show.what s going on and how do i fix this please?

Reporting a seller issue

I have recently bought a fairly expensive item from a seller who has breached one of Ebay's policies. I'm dealing with getting a refund separately, using the usual process (in this case, it hasn't arrived). The seller is still selling on Ebay and con...

Bug

I am trying to print off a delivery label. It is saying you have a bug contact ebay for an update, mystified, can somebody advise please

Is it just me? or there is absolutely no way to give feedback to real ebay staff about real matters?

Before I begin, I've been a seller with other accounts when I could be bothered. So I know how it feels the other way round.eBay seems bereft of humanity. the few means of giving feedback tend to be absolutely trivial things like ''how does this new ...

Knives & Bladed items policy

Ebay's restrictions are becoming ridiculous now. This month's removed items are an electric corded planner & a pair of salad spoons.. neither of which would be anyone's weapon of choice !!

Order collected but now it says it has a policy violation

I listed 3.8m Heavy Duty Multi Purpose Straight Telescopic Ladder Extendable Aluminiumand it sold and got collected. Now it says the order has a policy violation but I can not find out what ?? What have I sold that I shouldn't have ?

Removal of item by ebay

Hello, so I have listed a Sterling silver bookmark with eyeglass which eBay have removed under their bladed item policy but there are plenty for sale on ebay? My item isn't even pointed as many are for sale. I have appealed the decision but I am not ...

I'm unable to place a bid on my laptop

I'm unable to place a bid on my laptop, when I try I get a message come up that reads 'There was a problem with an eBay internal system or process. Contact eBay developer support for assistance (2003).' I am able to place bids using my phone.Has anyb...

Collection

Hi ive got a sale but the person is local and im delivering it personally,even though ive got lables for dispatch but I can't change it any ideas.

Buyer not collected from my home

I posted two items of furniture on a buyer collects basis and they ‘sold’ almost immediately, however a week later, having given all requested info on my address, I have not heard back as to when he will come for the items. Since they are ‘sold’ they...

Resolved! Suspected counterfeit item

I recently bought an item from Ebay (an electrical tool-so needs to be genuine for safety), which was listed as being shipped from the UK. I then received a tracking message stating that the item was being shipped from China, so alarm bells have star...

Not able to generate my delivery label and QR code for sending an sold item

Hi, I cannot generate my Standard Tracked Delivery label and QR code via Royal Mail, for sending a sold item on eBay. I’m not sure if it is because I have missed the delivery date ? If so, how can I rectify this issue. Please help!

Resolved! What's happened to "Request a call from ebay" ??

In the last few days the wonderful customer support option of "request a call from ebay" has disappeared and we are given the circle of doom options using AI and bots, driving you insane with 'follow this.." and press this..." etc etc. Ebay had a rea...

Photos of a damaged in transit item

I have sold an item, a high value item. Which the buyer issue a refund case as it was damaged in transit. I have kept the amount paid and the buyer was refunded, but they also keep the item. They state pictures are uploaded, but how can the seller re...

Verify bank account

Has EBAY or anyone else managed to explain how to overcome the Cant verify your bank issue and why EBAY agent is not responding at all despite the waiting time showing as 2 minutes I have sold two items but cant get paid out

Drop shipping

Hi all.Twice now found an item I wanted UK seller showing in stock package arrives from china completely the wrong item return label supplied from Ali express both times. Why is this allowed it's really disappointing and time consuming and costly rep...

Safety recall help

I bought a Creworks 30l ultrasonic cleaner last year. It had a product safety recall on it, when I go through my purchase history and click the item it is no longer there so I can't contact to seller? What can I do?

still no refund

i’ve been given a refund but haven’t got my money back

Account suspended and closed - £950 lost

I wonder is someone can help. I sold a brand new unopened Apple iPhone 17 Pro Max. The buyer contacted me to say the item was defected even though the Royal Mail Special Delivery stated the item had not been collected from the Post Office. I asked th...

Lost unsold items after 90 days

Is there any way to retrieve unsold and not relisted items after 90 days?Thanks.

Why is it impossible to contact a real advisor. Chat bot isnt helpful

I keep going round in circles, but can not speak to advisor

Resolved! Combined postage.

Wow! I just ordered an item from abroad and wanted to add several small fitments that go with it. I asked the seller to do an invoice through ebay to me for them all as one order and to include them in my main order which already has postage paid. Th...

Resolved! Refund refused.

I just had a return agreed. The seller ignored requests for a label and Ebay postponed the claim for 5 days for the seller to respond. The item I ordered was ordered using the sellers information provided by them. Now Ebay have said my refund is refu...

Account Suspended Without Clear Reason – Need Help

Hello everyone,My eBay account, which was around 3 months old, suddenly got suspended without any clear reason. I’m really confused because I don’t believe I violated any policies.I also tried contacting eBay chat support, but it’s not working for me...

Collection Issue

Hi so I basically bought a 151 Pokemon Booster Box from a seller but he's got it down as Collection Only?I didn't see this until I bought the actual item and paid for it, I've tried contacting Ebay regarding this but I'm getting no where. Can someone...

My all listing gets Policy violation i don't know why?

Hi,I don’t understand the issue with my account. As soon as I sold my first item, eBay suspended/restricted my account, placed my payouts on hold, and asked me to provide tracking details for the order. I always try to dispatch my parcels on time and...

Fake gold

EBay won’t act immediately reliant on chat bots too much

Refund issued for to buyer who cancelled - have I repaid the buyer twice?

I have cancelled an order and issued a refund for a sold item believing I was refunding the monies paid by the buyer - but it seems it has been refunded directly from my Ebay balance = did I make an error in issuing the refund directly rather than it...

Buyer trying to scam me. Scammed as a seller

Hi all,i’ve sold a 3.1g gold coin that was directly bought from Atkinsons (major bullion company). The buyer messaged me supposedly saying it was taken to a local shop and tested and wasn’t 99% gold which is ridiculous. I have the receipts and invoic...

my account messed up

hi ever since i went into chat and asked someone to change my user name because the option wasnt there,they seem to have ruined my page ,i cannot make offers,i cannot click on my name top left,icannot report an issue goes to some connection terminati...

Item title and description is different to when placed into basket.

This item's title clearly states that it is 4x the item "4 X good2heat Plus Microwaveable 2 Compartment Divided Container Plastic - Red"4 X good2heat Plus Microwaveable 2 Compartment Divided Container Plastic - Red for sale online | eBay UK However, ...

Purchasing a large collection

i have been offered a large collection of models through Ebay, but I need to contact the buyer to find exactly what he has and how I sort out the ones I need. The seller has asked for my tel no or email, but under Ebay regs I cant supply this, so I m...

Anyone else have problems with e-bay getting back to then within 72 hours

raised queries with e-bay through the automated chat and took ages. Asked same questions over and over only to be told it would be passed to 'relevant team. One week later i'm still waiting for a reply

Wrong Item Received

A seller recently sent me the wrong item. they asked me to send it back which I did through eBay but it hasn’t tracked. Luckily I have proof of postage. eBay hasn’t refunded me and I can’t email for help despite the ‘buyer protection fee’ what a load...

ebay blocking me contacting them

hello everybody quick question ,ok so i sell stuff on ebay and every once in a while , an item comes up as a policy violation so i file an appeal and as soon as someone human looks at it ,, it gets re instated brilliant but now i am getting the same ...

Use of my trade name ,,,

I cannot for the life of me work out how to actually report a trader useing my trade name of Veeleather the supply products that have been either the same ( except mine are custom ) or very nearly the same as what i have made in the past the specific...

hello. id like to ask how to fight with sellers who sell fakes?

i do not know how to get rid of not honest sellers who sell fake items?

Damaged fragile bundle – pushed into full return despite asking only for partial refund/replacement

Hello to everybodyI would like to share my experience and ask if anyone else has dealt with a similar situation.I purchased a very large bundle of fragile tableware (paid 425£ for 36 pieces), and unfortunately, one of the large items arrived damaged....

Does eBay actually still have a human customer service ?

Does eBay actually still have a human customer service or have they decided to hand over control totally to discrimination by bots that don’t have a clue what they are looking at. Then if you seek help you get automated answer services that are not c...

Help with unscrupulous seller

The seller is selling fake products (Batterys that are not the spec they are sold as, and after a few months stop working). After contacting the seller all they send a whats the order number then nothing.As it took a few months to find out these are ...

I sent four items in the same parcel but it says one recieved but others marked as not

I arranged with my buyer to send four items in same package but it says one delivered and others still not. I arranged all this with the buyer and refunded him the extra postage. I marked each item individually with the tracking number and it clearly...

buyer requested to cancel an order after i printed shipping label but i have not handed to courier

hiya as title says buyer has requested to cancel an order after i paid and printed shipping label but i have not handed to courier. i have tried to cancel but it says i cannot do this as the order has shipped. i also cancelled the postage label and n...

cannot buy

been a ebay user more years than i can remember, today cant buy any thing keep gettingThe seller isn't accepting bids or offers from you.And it seems there's no way to talk to customer service anymore

Item not ordered

I have recived a package BBQ cover which I havent ordered. What do i do with it. Dont recognise the seller and no return address

How would think rattan garden furniture should last !

I purchased a set of rattan furniture with 6 chairs for the garden brand new - i stored it over the winter and in the spring i took back out of storage - But noticed the rattan strapping was splitting/breaking .. But obviously now the ebay warrantee ...

When is a discount not a discount?

I applied a randomly appearing voucher code that removed £5 from a purchase. It said it had been applied.I was in a hurry and paid having no reason to check the amount as I had never had a problem in 21 years of buying.But the voucher was not applied...

Ebay

What is uk customer support number

Resolved! ebay agent based in ireland gave garbage advice so told them to do 1 then payments blocked

ive had numerous garbage advice from agents based in ireland so now ignore there suggestions or any advice as it always turns out false or a financial loss now called last week regarding a case was told i dont have a choice in the matter and are liab...

Ebay is not communicating the exact matter

all was going well I started my new EBAY UK based account, I successfully listed items and on the third day i got 6 orders and after that ebay asked for a verfication to prove identity and I provided his licence no and after that there was no reply a...

I've got a message that one of my listings is in violation of policies but ebay didn't say which ite

I get to see all the rules but not the item listing that needs changing. Most confused

Resolved! Item not showing after advertising

I have created an email 3 day listing advert yesterday to sell my watch (item 267666599689) This is an Oris Williams Chronograph watch and even though the advert is live if you search to find the watch on eBay it isn't listed, which is resulting in n...

contact number

hi is there a contact number please xx

Bidding

I have made an offer for an item twice. I have had no response from the seller

contacting ebay for help

been a member for 20 years never known the site so hard to use ,customer support impossible to contact ? anyone any ideas as support not available ?

Listing Violation

My Listing is suppressed i submit the relevant Documents but eBay did not activate my listing

Resolved! How can I appeal against Ebay's decision not to remove a Buyer's falsified NEGATIVE FEEDBACK?

Hi all,Can someone please advise if I can take any further action to remove falsified NEGATIVE FEEDBACK left by a buyer? The buyer will not remove it, and neither will ebay. I sold a perfume on 1/5/26, which was delivered on time.Buyer unfairly left ...

Cancellation

I accidentally ordered an item so that I have tried to contact the seller but I have not received any response I will kindly requests you to help me with the cancellation please thank you best regards

ishuben-60

I have not received my order. I have requested a refund they are ghosting.

Faulty Italian charm

Hi wanted some advice I bought an Italian charm off a seller of a Welsh dragon after wearing the charm on the bracelet twice the head came off the dragon. I contacted the seller within the 30 days twice and had no response, I then asked if I could re...

Cannot list - error message all day

Is anyone getting this error message today? I cant list at all, I have loads to upload. I’ve cleared my cache, re-downloaded the app, updated the app, tried online on google & edge. I need to list urgently as I’m losing money, thanks

Tax invoices

There is a new system on eBay to print the tax invoice but the total amount is wrong.Nowhere on the invoices is the total i paid showing. The Net Amount is incorrect and so is the Total amount.An invoice for the client doesn't need to show the buyer ...

Resolved! I need help

I already reported that I didn't receive the item, there's no proof of delivery, I notified the seller but it seems he doesn't want to resolve it or was expecting this and asked me to contact eBay, so I'm here and would like to know what will be done...

Order no 02-14614-67599

Why can't I see my order in purchases

customer service phone number

i need to talk to human from customer service-robot can not help me..how to contact them please?

Completing a listing for sale

A listing appears to be going through but after a few seconds it reverts to list this item.or save for later

Top rated seller polices

Hi there,I was wondering if anyone could help with this?Get recognised as an eBay Top-rated SellerAs a Top Rated Seller, you get a badge on your listings when you offer delivery services that support tracking on items that cost more than £20, a free ...

Parasol. Bought last June. Put away September. April 2026opened.

Bought a parasol from out-sunny.June 2025, put it away September2025.opened it back up April 2026. one of the arm snapped at the joining area between arms. It ‘s been more than3 months, they said they can’t do anything about it.I told them I have my ...

Buyer scammed seller and ebay helped the buyer

Guys check out this scam method of clever buyers! I am international seller based in Germany and a buyer from UK purchased on 14th April a listing of GBP519.00. Next day after the order was shipped (15th April). The shipping starts in China and goes ...

I refunded 100 to a buyer and then eBay also give her a refund

I refunded 100 to a buyer and then eBay also give her a refund so I sold item for 100 and now I lost £185 how

FED EX FINE

I have received a fine from fed ex for an item i returned. The label was generated by the seller. They are not responding. it also seems impossible to speak to a human about this at ebay?

subscription

I've cancelled my subscription, but eBay is still trying to charge me for the next month. How can I sort this out straight away?

Overdue oder

My order has not arrived for almost two weeks now and I contacted the seller no response. I contacted ebay to help they were told my the seller that it will arrive and the case was put on hold. My order was a phone, no answer, no updates from the Roy...

Help

Hello, I cant reach customer services, the chat has a permanant error and i dont have a phone number for anyone here in the uk, i need some help which hopefully you may be able to provide. I refused a cancellation request for an item as the buyer was...

Does ebay have customer service team or is it manned entirely by Useless ai bots?

My listings keep getting removed because they apparently “don’t follow out product safety policy”. I’ve read the policy in detail and my listing abides with all 2 of the points that they have for that specific product. There are also several other li...

Buyer doesn’t want the item they brought.

I have sold an item and after a week the buyer decided they didn’t want them anymore. They asked me to cancelbut EBay wanted to charge me fees so I said no and that she needed to sort it out. She has now told eBay that she hasn’t received the item an...

Resolved! Been scammed

I received an item which did not work as described. I contacted the client, they said return it and they would refund it. I did so and the next day they closed the return case. I never got a refund. So now I've no item and no refund, yet eBay says (t...

Invoice doesn't add up

I recently made this puchase (goods arrived today). The price is quite clearly displayed and waht I expected to pay (plus postage I suspect). The invoice appears to be nonsense to me - i.e. doesn't add up and consequently an invalid (probably illegal...

Sofa warranty

Hi all, I purchased a brand new sofa in here last August. The seller said it had a one year warranty on the reclining elelctivsl component. The seller is not responding to my messages or emails, as the chair needs to be repaired as the material isn't...

Resolved! Item not as described short-term right to reject Consumer Rights Act refund

A watch arrived 14 Jan. I reported a fault with the watch on 2 Feb; the seller sent a replacement watch after I returned the original. The replacement watch developed an identical fault by 30 April.I live in England and want to reject the goods and r...

Resolved! Faulty Item over 90 Days

Anyone know how to get through to eBay customer services? The seller isn’t taking messages, the AI is going around in circles and I have a £300 wine cooler that’s lasted 10 months. I’ve spent hours going around in circles.

Battery issue

I purchased a battery last year, as it had a good reputation. This has been used last year while camping with a solar system perfectly fine. I have gone to check it out having put it in the garage over the winter and it no longer working. I have trie...

'Make offer' directs me to 'this page cannot be displayed'

I am attempting to make an offer with a seller that we have agreed a price on an item. Every time I attempt to put an offer in, ebay sends me an error message saying that it refused to connect. I have tried to make the offer on both firefox and chrom...

Stuck in Endless Verification Loops Since 2 April - Need Help

I’m hoping someone from eBay or the community may be able to advise because I seem to be stuck in an endless verification loop with no resolution.My account was restricted on 2 April 2026. I immediately uploaded the requested colour copy of my passpo...

email verification requireed

Trying to send a message to a buyer and it keeps asking me for a verified e-mail. But the e-mail in the personal settings on the account info section clearly shows that the email IS verified??Any thoughts?

Can you sell a Metal cosplay sword on eBay?

We are looking to sell a replica / cosplay metal sword and eBay have come back and said it’s a prohibited item (knives / blades) . It’s the vampire day blade, but is not a real sword…more for display or cosplayers?

I posted items

Buyer accidentally selected collection. I posted the items but can’t mark as despatched because it still says collection

Refund for faulty goods

Trousers where zips have broken

URL to my eBay account

I live in the US, and when I sign in to my eBay account, the URL is ebay.co.uk. Is this normal?

Contacting a human agent

Does anyone know how to chat with a human agent on eBay. I’m just in an AI loop. Thanks

eBay purchase history older than 7 years

Hi, Does anyone now how you can request purchase history older than 7 years? I would like to access the descriptions of some old items that I had purchased years ago. Thanks

Making Offers not working

I have seen that a number of Ebayers have been unable to make offers. Is this an issue across Ebay in general? Maybe Ebay could make a statement about this!! I'm fed up with this situation.

Motorbike sale

i put a motorbike up for sale £1800. Ebay notified me it was sold. I presume for the asking price. The listing disappeared off the site. I was asked if I wanted to cancel the order. I pressed "yes" thinking this meant I was happy to proceed with the ...

Restriction on account

Restricted for a month now no one is getting back to me even though they say upto 72 hours all stuff they requested sent to them and can’t take my money out but they are still allowing me to sell which surely can’t be right it’s my moneyanyone else h...

Sell items

Hi, is 1 time i sell something bayer received ithem. He open chase now i cant receive my money or ithem what i need to do costumer service said he contact me till … date but not

Ebike

Hi.i bought a bike in november ,had 250 km with it,broke down,has 1 yr waranty,but seller won't help.what should i do?

eBay has removed a listing

I listed a dulwich jewelry box on my page for sale and eBay have taken it down saying that I am trying to sell it outside of eBay or I have an email or phone number on the listing. I am not trying to sell outside of eBay, no where on the listing does...

How can I request a call from customer service please?

How can I request a call from customer services please?

Resolved! Seller hasn't seen my order, cancellation has gone past 3 business days.

Hello, I bought a preowned laptop (about £400) last week, with ebay saying it would ship within a few days which is what I needed. After 5 days, the seller had shown no sign of acknowledging the order or sending it out to me, so I made a cancellation...

Buyer paid and then requests cancellation after despatched

Hi A buyer has paid for an item. I ran the despatch label and the buyer contacted me to cancel the order as they had entered the wrong delivery address. How do I cancel this despatch please

How does this not constitute a breach of the User Agreement?

Seller listed an item with a few choices, prices starting low for sample-sized options, rising to realistic prices for a viable quantity. However, they also included a "not for sale" entry at 99p. This is, in my mind, straight forward search manipula...

not recieved item and no refund

I recently purchased a dress, the item wasn't posted, so I opened a request to receive the dress, then another week passed so I cancelled the request thinking I could rerequest a refund, but no after a lot of research it won't let me rerequest and no...

Doorbell

I purchased a wireless WiFi video door bell in July 25. I have had so much trouble with the product. I have to keep setting it up at least 3 times a week. I even contacted the customer service but with no help. I have now contacted the seller but the...

Unable to list an item to sell

I have not sold an item for a while, I have tried to list an item but it won't let me saying "it appears that you haven't provided the required information to confirm your identity or financial data. ....etc. I can't find what I now need to do

The seller's lack of credibility

I mistakenly placed two orders, and then immediately cancelled one of them. Now I'm receiving a message saying I can't cancel the order. I don't know w hy. This seller is dishonest. Please investigate.

Buyer charged twice for shipping

Hi. I'm new to buying on ebay and was confused as to why I am being charged twice for shipping for this one specific item.The listing clearly shows the item price (177 USD after seller's offer) and tge shipping cost (roughly 37 USD). Thus I expected ...

Still no refund

I had an item delivered wrongly so requested a refund. The postage label the the seller sent me was invalid so I opened a case with eBay. The seller took so long to send a correct label despite me sending many requests that eBay closed the case even ...

Diabolical service from ebay

I have purchased a sewing machine (£200) was really looking forward to it… noticed Evri’s tracking never moved. That usually means they’ve lost the pack. I reached out to Evri it was very painful, but Evri has sent me an email saying they’ve lost it,...

suspect fraud

I bought two light units from eBay light shop .Very poor packing caused one to be broken in to four pieces . Opened a return ,but supplier suggested a replacement well packed . I accepted . Supplier asked to close return as item in post with tracking...

Customer support

Hi, In 2025 I bought a Pokémon multi pack of cards - order number is 07-14079-12318. The I complained to the seller due to waiting way over the initial delivery period to which they replied with the option for a refund, I didn’t see the message which...

How do complain about ebay customer service representative?

Just had a phone call back from a Michael at ebay regarding a request to find out why a promo code wasn't available to use. He asked me if I'd checked the terms but I asked him to check as probably now expired. He basically said he didn't have time a...

Cant revise an item due to not having an EAN+

Hi all, I'm trying to revise a listing/adjust the quantity of an item I have for sale, however I cant revise an item due to not having an EAN + it also says the listing is currently in a 'restricted' state in a second error message. This is a listing...

Does anyone have a way to phone or email eBay please

Hi, I’m trying to pay for seller fees, but my debit card on my account is ineligible for seller fees, even though I’ve set it up to be my preferred seller fees account. I cant therefore pay my seller fees and I keep getting emailed about outstanding ...

Item's ad withdrawal after I purchased it. I want my money back!

Hi everyone! So the title speaks for itself! On April the 14th I purchased a mobile phone in Ebay UK. The next day I received an e-mail from eBay with a tracking number. All seemed to go on wheels, until after 2 weeks had passed since I bought it, an...

Getting paid I can’t get through

Hi I am having difficulty getting paid. Can I request a call back please

Customer Services

I am trying to retrieve the details of a purchase I made between 2008 - 2018 and was wandering if anyone would know how I would get this.

Selling

Good Morning,i have an item listed that ends this morning. The item has bids so is due to sell. I am having building work on my home and cannot locate the item. l want to cancel the auction to prevent any disappointment to the buyer. ebay will only a...

Noen Pocket Jacquard Dress New with tags size 8 Uk 22-14535-79023

Dear eBay Support,I am contacting you regarding order Dear eBay Support,I am contacting you regarding order 22-14535-79023 . I shipped the package on April 27th to the exact address provided by the buyer.According to the tracking information H05QTA02...

Item lost by courier

Item not delivered Good evening,I sold an item and posted using eBay simple delivery but it appears the item has been lost by the courier.What do I do now I don't want to be out of pocket,regards Victor

accusing me of being a bot

I cant make offers due to it saying technical issues, and when i try to log out and back in its accuses me of being a bot

Buying and customer support

OK service from a high turnover bookseller but the book(s) not only had different covers (as advertised can be) but appeared much older and different editions which in this case had tiny typefaces and tatty covers. So, disappointing. Have bought ther...

Age Verification for Belt Sander

Hello, I want to buy a belt sander. All of a sudden ebay wants to verify my age that I am 18 or more regardless of my same ebay account being over 25 years old. It says need credit card, but I have debit cards. What should I do? I bought many things ...

REF ITEM PURCHASED Burgundy Long Fleece Dressing Gown

Good morning, You (ebay) E mailed me on 15 April 2026 with a tracking number, order no, and seller name. The dressing gown has arrived and was stating size M when originally ordered as shown in the photo but it has arrived as size L and is huge, far ...

Seller didnt deliver, refused to cancel. eBay gave a year to deliver - now 14 months gone case close

Hi,I ordered some unique bathroom tiles and the listing said they were in stock and would be delivered in a few days.Seller contacted me to say weren't in stock but should be on next shipment in couple weeks so waited. They weren't on and said couldn...

Making An Offer And Paying With Klarna

Is it possible to make an offer on an item and have Klarna as the payment option?I've made offers before, but it asks me which bank account to take the money from if the seller accepts, but I don't remember seeing an option for Klarna.Any help apprec...

Transfer of funds by eBay after a sale is completed

I have recently sold an item on eBay. The buyer paid the cost to eBay and has now collected the item from me. I have input the collection code to confirm the collection.Can you please inform me how and when the money paid will be paid into my bank ac...

import tax on returns

hi i recently bought a bag from japan to the uk i paid the import tax and received the item the bag arrived not as described and the seller is telling me that in order for me to return it i’d have to cover the import tax of it going back to japan. I ...

Reasons given for a cancelling an order

Hi, I bought a set of curtains and beanbag from a seller after messaging her to say the prive for postage looked low. She ammended and I bought the item. She then said she wasn't going to post the bean bag, only the outer shell and asked me to cancel...

Ebay silly rules to prove you are above 18!

I'm 43, I have had an ebay account for probably 20 years. I have bought and sold many item on this platform. I have a passport, a driving licence, ... Problem started when i tried to buy some razor blade and was ask to enter my credit card details (i...

seller refuses to cancel order

I bought an item from a seller and wasn't until i paid that I noticed it was collection only. It was a garden ornament. The location was in Cambridge and I am in Scotland so impossible for me to collect. I cancelled immediately and eBay put through t...

I bought watch seller says its been stolen

Hi I bought a watch on ebay at a good price I don't think seller was happy he now says its been stolen he's been payed and I have no watch and I don't believe its been stolen what can I do

Technical Issue Unable to accept Multi User Account Access invitation Accept option not visible

Hi everyone, I am seeking advice regarding a persistent issue with the Multi User Account Access feature on eBay UK.I am an e commerce consultant based in Pakistan assisting a UK based eBay seller. My client sent an invitation for me to manage their ...

Contact number

I need contact number for ebay & can't find anywhere on site

Only debit card so cant buy snips so what have others done.

Is there a way of getting round this discriminatory policy.It's ridiculous.I dont believe in credit cards.How do I contact ebay I just keep going round n round in a loop

Offering to buy or sell outside of eBay policy

I have listed some football programmes for sale but Ebay has suspended the listing because it claims that I was offering to buy or sell outside of eBay policy which I was not. I have checked the listing and I cannot see what I have done wrong and Eba...

This message is locking me out of ebay entirely, Pardon our interruption... As you were browsing eB

This message is locking me out of ebay entirely, Pardon our interruption...As you were browsing eBay, something about your browser made us think you were a bot. There are a few reasons this might happen:You're a power user moving through this website...

How do you contact real person, the AI Is worse than useless

How do you contact a real person at ebay. The Ai bot is total waste of time.Item blocked for violation but no violation. appeal is an AI bot & refused appeal in secondsNo other way to appeal as the AI bot takes you for a hr of going in circles.To thi...

Resolved! eBay fault

eBay has decided I'm a bot and will not let me log out!

Account suspended for selling fake item

Hello ebay community. I've received an email from ebay AI "police" telling me that an item that I'd listed breaches the selling of fake items policy . The email does not explain what it is in the description, the item details or in the photos that su...

Ebay has pretty much stopped me sellingg

I have recently been in hospital for many weeks so i turned off my ebay until i was able to get home and recover,ebay has shut me down from over 3000 items to only being able to sell 1 item a minth with a £50 limit i cant reupload my items until i se...

Hi i paid for the item but does not show on my purchase page

Hi i paid for the item now but does not show on my purchase page

Postage mistake

Hi all I’ve just sold 2 figures to the same buyer and without realising I’ve sent both figurines in one box the buyer has reciieved both figurines and has left positive feedback for both but eBay is still asking to generate a label for the second fig...

Partial Refund

Long story short, I bought 4x quantity of an item off someone. They never shipped it and had to sit through the 2 week process of waiting for it to be sorted, to only get a partial refund (Value of 1x) and now I have to chase Ebay up again so I can g...

Mini Milan sports catalytic converter

I Bought this Mini R53 Malian Sports cat the item arrived but not a sports cat It is a Milan Mini cat delete canister/Resinater canister. I have tried to contact the seller he said no returns.. but i feal the product is misrepresentation of the discr...

Less Payouts than expected

Seller here,Made a sale and after all deductions I was expecting a certain amount as payment but ended up with a payout that is £8.45 short. Was supposed to receive £31.42 but received £22.97. Tried reaching out through the chat area but it’s a total...

Resolved! Items being sold on ebay with incorrect information on them

i keep trying to report something about and items that are being sold on ebay where the information is incorrect how do i do that ??

My max bid was more than it sold for

I was bidding on something, my max bid was £15.01 but it sold for £13.97 and said I was out bid and didn’t win it . Got screenshot of my max bid and what it actually went for which was less than. Can I do anything about it ?

why is ebay so hard to complain to or contact

i am trying to download a VAT receipt but for the life of me it is imposable so i tried asking ebay help which tells you to access your purchases view details and down load from there but you cant so i decided to call ebay once again you cant get any...

Proving I’m over 18

I have just tried to purchase a small lawnmower blade . Even though it’s a small barely semi sharp blade , that would be the last choice of weapon for anybody , I was asked roprove im over 18. Im 58 years old . Apparently because I pay with debit , E...

Item removed

I’m listing a screwdriver but it’s getting removed why

Banned fromBidding

Seller in USA was selling goldplated jewellery This was not clear at all from the advert on ebay . I made two bids then cancelled the bids when I found out . I cannot make anymore bids. I am now recorded as as bad bidder . How long will this penalty ...

Broken it

How do you get in touch with eBay about the product I sent arrived broken because of the delivery company

Ebay AI has hidden an auction for "Offering the item for sale outside of Ebay" incorrectly

So...I was listing a number of model kits on Ebay today. They were all from the same range offered by the same manufacturer so after raising the first draft I copied it, changed the title and any relevant details etc until I had about 18 different li...

Sold heavy item, buyer lives local, can I deliver it myself?

I've sold an item that's heavy/will be difficult to pack and risky to send via royal mail tracked. I can see that the buyer is asking for delivery local to me. It would be easier for me to stick it in the car and deliver it, but I can't see how to do...

Selling

The buyer says they didn’t receive a QR code or 6 figure number. The buyer has received the item so how to I complete the sale and receive my money?

all offers are being “auto declined” and I have lost seven firm offices and realised the item

seven days ago I first listed iPhone 15 pro Max. On the last day of that Listing I received numerous firm Office all of which I accepted however I then began getting informed by those people making the office that their offer had been turned down by ...

Ebay help

Does anyone have an email for eBay customer services? I am going round in circles talking to the live chat and getting nowhere!!

Still no refund

I was due a refund 7 working days ago and still nothing. I have also been scammed and they are doing nothing hos do I contact eBay directly?

Resolved! Scam buyer?

Hi, ling time eBay user but first time posting, I am selling a fairly high value item, and a prospective buyer asked for international posting to be added. I have sold lots if item in the UK, and unticked international posting to keep things simple f...

RE

My messages aint working by sending messages to the seller about there brand new item about ps5 or sega game game

Seller declined my winning bid

I was the highest and only bidder on an item. I sent the money and asked when I would be able to collect the item as it was local collection. The seller messaged me to say he was declining my winning bid as it was not high enough. Can he do this ? If...

Ebay account had £224 I can't access it

For some reason my ebay account has been suspended indefinitely I had £223 in the account How do i get the moneyI can't Log In via the Ebay AppThanks

Username

Has anyone else had dealings with ******. Faulty battery tried to contact them but link wouldn’t work, so I left negative feedback which they didn’t like and contacted me, which was the aim ultimately, they said a new battery would be sent if I follo...

Sold items payment didn’t pay the buyers

Hi i we sold the item Toyota Auris someone already bought but the person didn’t pay or no collection no communicate so please readvertand eBay need to permanently burn the person Bcz waste my time please quickly resolve this cases