So, purchased a chicken coop for our new ducks, but the seller sent a loft bed instead. I paid £115 including delivery. They refunded me 50% saying they would refund the rest when the item had been collected. As it wasnt my fault they sent the wrong item, they organised a courier to collect. After 2 failed attempts they actually collected it. Now the loft bed was in a unmarked box, not stating what it was. I had to unpack it before I realised it wasnt the right item, as the instructions said loft bed. I repacked, without the polystyrene as it wouldnt have gone back into the box. They have now closed the case saying it wasnt returned in the right condition. How could I? Its their fault in the first place, I should be given a full refund. Now they've closed the case, I cant seem to find a way to appeal or challenge their verdict. This isnt just... how do I raise an appeal?
