Member To Member Support

EBay balance

I have just sold my first item on eBay and I’m confused by the earnings. On the payment breakdown it states my total earnings from the item after the postage and promotion fee, then when the funds hit my eBay balance it was £12 less than was stated a...

Account buying limitation

AlertTo help protect your eBay account, we sometimes limit the amount of items that can be bid on or purchased by a single account. However, you may be able to increase the limit on your account by verifying some information about yourself.Call us to...

Abysmal English Language Comprehension of India Customer Service Agents.

What's going on with the India customer service agents Ebay is hiring? Are they part of the company, or are they the same people who moonlight doing email/telephone scam calls? I've wasted hours trying to get sense out of them and either they have an...

i'm a buyer and can't see any photos on listings

Is Ebay sorting this. Can't purchase anything until it's sorted. This must be affecting everyone.

counterfeit item,vero,trademark violation and so on the seller is not being removed even by owener

seller is selling counterfeit items i have reported him multipel times but ebay is not taking any responsibility can i know why this is being un fail i am a microsoft partner reseller develper her is the link to prove it https://appsource.microsoft.c...

Sending an invoice

Ive sold an item to someone in Northen Ireland but it wont let me send an invoice

Ebay blocking me posting stating due to exceeded limit of sales?

Sold approx 11 personal items and none for over a 11 months. No help from Ebay. Just useless. Canceling account. Cant see any other way. Use the social media mPlace

Error in retrieving order

I ordered 1 items few days ago which suppose to deliver by today but neither are showing in y purchase history. I received a confirmation email for item. But when I click the 'Track Order' links it comes up with the error, 'Order not found. Unfortuna...

Resolved! Sellers states make offer bid was lower than I sent. (I had screenshot proof)

Hello, I've just had really stressful and unpleasant transaction with a first time ebay seller. I sent a message to ask if would be open to an offer and he said yes. I then sent the offer using the "make offer" button. The seller then told me the off...

advertising products as UK stock that are coming from China !

Why is ebay allowing this ?Advertising as UK stock, asked for the uk address, they didn't give it, broken english in ebay message replies.Today got a text from royal mail to say the delivery is due from YANWAN on Friday.YANWAN = Yanwen Logistics is a...

Phone verification issue

Hi, I am trying to setting up my seller business account. When I entered the phone number for phone number verification process, I got the sms on my phone but on ebay site it is showing something went wrong try again later error and no space is comi...

Amazon tablet will not let me bid

Hi. I have an Amazon tablet which will not allow me to download the eBay app. EBay seems to have updated and it will not let.me increase a bid, visit an item, place a bid etc. It keeps telling me to "switch to mobile app." It has done this several ti...

Perfume listing rejected as counterfeit even though proof provided as legit

I recently listed a new perfume I purchased from seller. I bought it based on reviews but on receipt, I sprayed it once and it gave me an instant headache, so I listed it on eBay. It got flagged as counterfeit. I appealed, sending a copy of my purcha...

Unrecognized charge

Hello, we have an unrecognized Ebay transaction on the cc statement. I have been unable to get the right help option and the live chat is not providing the answers. Has anyone had a similar situation and what can be done? Thank you.

Resolved! Doesn't not sound right this ?

Interesting I've Bought via Buy It Now a turntable on eBay for Collection Locally. Purchaseed via Paypal.This is the first time eBay has sent me a collection code, so I've arranged a date and time to meet the seller, locally tomorrow, he states he ge...

Listing removed

Wanted to sell Gloucose Reader with box and documents. EBay have removed it as they say you need a prescription and they need a number. I tried to relist it with all the information they wanted but still they refuse to list it. What is really annoyin...

A mystery account has appeared on my phone using my name, I can’t log out and get to my real account

A mystery account has appeared on my phone, and I can’t log out to get to my own one

Sold 30 items or more personal items

I've been told to submit my national insurance number which I have Because I have sold more than 30 items or just over £1800 in a year the items are only sell are my own property I'm clearing my shed house and attic of basic clutter and not for profi...

I’ve been charged £14.99 listing fee twice

Hi there, I’m am reaching out in the hope you can help. The help on eBay is dreadful I can’t get past the barriers in place to speak to customer services and the self help does not help .i sold a van on Sunday and the buyer did not have any means to ...

Address

My details of my address are not showing the sellers who I buy of

QR not showing

Does anyone know why QR code is not coming up for posting of item to seller. Spoken to agent last night but still not coming up. Tried again today and can't get through to agent, only automated chat which is not helping at all

Fake Perfumes

Seems to be so many fake perfumes being listed on ebay recently and its not rocket science to know they are fake being the UK retail price is £118 and sellers have them listed for £25 including postage but ebay are not removing even when I report the...

Listing

I need to change the category iv listed a motorcycle in

Listing says post worldwide?

Trying to pay for an item in US from UK. Buyer and post says will post worldwide.When trying to pay, the message "seller wont post to this address" comes back.Seller will post anywhere , ebay says it's a glitch.Seller relisted, on ebay's advice and I...

UK to Us postage

eBay have removed UK to US postage using the global shipment programme without informing a single person. If you have been affected make sure to let them know how they have inconvienced you. This is due to tariff issues, easily solved but eBay ay! Th...

Resolved! Listing for hatching eggs removed - live animals policy

Is anyone else having their listings for hatching eggs removed my Ebay?They state it's due to their live animals policyYou can't speak to a real person and no matter how many times you state that they are eggs, NOT live animals.Absolutely sick of it ...

Back of my phone broken

I fix my phone online just the back was broken getting it back the display is broken and the back is not glue to the phone I ask for a return I wanted my money back since he has destroyed my phone but he accepted a return the product is my his not sa...

Parcel not received

I've been tracking my parcel that's coming from Yodel courier and they said delivery today I've contacted the seller but not much help.

paid for & not onpurchases

three items for steel drill bits Paid for cash removed from my bank account not showing on Purchases

UK to US shipping stopped

I held a 7 day auction which ended with some one from the US being the highest bidder. The buyer was told to update address as I didn't ship to there location. Spoke to customer services and they informed me they have stopped shipments to US from UK ...

Custom postage Changes

Has anyone had this issue? I am stuck with one single postage option and one weight - up to 1kg. I have always been able to adjust my packaging fees on top of the weight prices but now I only have one standard evri option so I can't list anything hea...

Monthly sales

There are 3 ways to check your monthly sales now each one shows a different total ?which should I use for accounting purposes I’m trying to stay under £90k rolling 12 monthly allowance to avoid registering for VAT

Help

Hi its my first time selling on Ebay. I sent an item to a buyer and didn't use their preferred delivery, I sent it next day delivery.. obviously its gonna be different tracking number so it says its still not delivered.. will I still get my money, ho...

Selling

What do I do about this...An item I have listed sold yesterday and collection arranged. Ebay just emailed me Sold AGAIN to a different buyer. How can it be sold twice? Shouldn't listing end when sold first time?

Resolved! Seller closed return

Hi I bought a jacket of eBay £500 it was advertised in the xxl section 10 minutes later after reading it turned out an xl I contacted seller and told them as I was cancelling and the reply was no problem 2 days after posted jacket out and closed the ...

Hi how can I have my account un restricted

I tried selling 2 bikes n eBay suspended my account but I have other sales money in my account but can’t access ithow can eBay un restrict my accountim struggling to find outebsy are great at selling customer service is very poor tho I don’t want to ...

It's impossible to contact customers I have sold to

Hi there.Please help.Is anyone having trouble contacting a customer when they have paid for an item.I have always contacted them to say "Thank you" for their purchases.The message page comes up when you choose the item you have sold and then contact ...

Shoe size not as expected

I ordered a pair of new without tags motorbike boots which were listed as UK 11 / US 11.5I am size UK 11 when they arrived as soon as I put them on they were too small. I opened up a return request before messaging the buyer and the reason I used was...

Upload / Original listing date

Is there anywhere on a listing that displays the original upload / listing date of an item?

Bidder from abroad won auction , yet the description of item states will not ship abroad

I listed an item and in the description states i will not ship abroad.A Bidder from South Korea won the auction. Can anyone advise what happens next please? Thanks in anticipation

Energy Performance Certificates

Hi, can energy assessors advertise EPCs on eBay? Thanks in advance, Paul.

Wasting Time I hate the waste

I dislike that when seeking genuine products, in this case Medals, I am frustrated by the volume of Medal Roll Lists as I scroll down through the Product Category in 'Militaria'. Non-Original, Copies, replacements should have a separate category or a...

Posting & Creating Labels

It does not let me generate a label but label been paid already. What should I do?

Ebay has blocked my items . Says the are bladed but they are not

Ebay has blocked my items from being sold. The items infringe there v#bladed ites police, however the items do not have blades they are simply springs for use on gardening secateurs. I don't sell any bladed items

Item delivered but eBay showing as not and

Item has been delivered but status showing as pending payment is being withheld. Contact us on eBay is sending me round in circles

SELLER SENT RONG ITEM (TRACKED) I RETURNED AND EXPECTED CORRECT ITEM

SELLER GAVE TRACKING DETAILS TO E-BAY SHOWING PARCEL DELIVERED , THE WRONG ITEM!SENT BACK AT MY COST SENDER WILL NOT SEND CORRECT ITEM, DESPITE E-MAIL EVIDENCE BETWEEN ME AND SELLER, BECAUSE HE SHOWED THAT AN 'ITEM' HAD BEEN DELIVERED THEY FOUND IN H...

recieved a refund on item not arrived item now arrived how do we refund seller

received a refund on an item not arrived item has now been delivered how do i refund the seller

Unable signin

I have set up an account which was OK. Started putting stuff up for sale.Now saying " You appear to be offline"My other Internet services are working OK so unsure what's happening

Buyer not responding

I've sold a "pick-up" item, the buyer respoended initially saying he will collect on friday, saturday etc, until stopped responding completely. It's been over 2 weeks now with no messages.The listing was promoted so if i cancel the order myself, i ha...

Packlink

Can someone please help ! I have lost the will to live ! I sold an item on eBay and the Packlink postage label was paid for . But after 4 days it is still showing as processing payment on the InPost app ! So I can not proceed with the posting of item...

Categories Wont Show

Using the eBay app, I select categories along the top selection bar and it just comes up with a blank screen as per attached photo. I have restarted the phone, updated the app, and also uninstalled and reinstalled it. Am struggling to find the catego...

return

hi there i have a problem with seller he was send me a broken items then he was told me send some one for collection the items but the didn’t send any one the items so big and have. then he sent me royal mail label but i can’t take to post office bec...

Resolved! Faulty Ceiling Light

Please can someone advise. I bought a ceiling light which is faulty. It has 4 settings and only 3 of them work. My problem is that it only became clear that this one setting was not working after 3 electricians put it up on the ceiling for £300! It i...

Ebay advised Paypal case route, Paypal denied claim

I bought a couple of "refurbished" laptops in mid-December, which took a while to be sent out. When they arrived, they were both faulty and filthy and clearly not refurbished at all. They were sent back and two more sent out, with only a marginal imp...

I think my campervan is entered twice, I am unable to modify details

I am skipdipper1234 trying to sell a trailer tent, I have a buyer offering £150 which I am willing to accept.I have tried many times to change the details but It always stays at £52.72 reserve £260.Someone sent me a message saying it is in twice. I t...

Cancel any subscription on my account, Refund my money for item returned

Please I did not subscribed for any of your products, I bought one Havoline engine oil 5W-30 and I have received it I don’t know why they send me another two and debit my account, please cancel any subscription and return my money. Thanks

Air conditioning pump

I have been having trouble getting a response from a seller i have contacted with regards to a faulty air conditioning pump that was bought in 2022 which a 5 years warranty on it any advice on this please

issues with seller

I purchased a Hoover from sellerfor £75, it was not working I returned it as instructed two months later I still have not received a replacement or refund total scam artists they don’t even respond to correspondence.

Click and collect

The past three items I’ve ordered from eBay via a click and collect. I’ve all been sent back to senders does eBay not support? Click and collect? If so it should be taken down as an option

Electrical item faulty - Seller deleted - Ebay not interested

Hi,Sorry if this has been discussed beforeBought electrical item 10 months ago. Item has failed. Tried to contact seller, seller is no longer with ebay.Phoned Ebay - they are not inteested. They say its outside of 30 day period.Asked to complain, lad...

I sold an item on a collection only basis and the buyer has not arranged to collect it

I sold an item on a collection only basis and the buyer has not arranged to collect it. How long before I can claim the payment and how long do I have to store it for?

Item not received my address traking showing your item is delivered

I have not received my item and it is showing in tracking that your item has been delivered whereas I have not received the item yet, it has gone to the wrong address, I have been scammed, I want all my money back

Item no longer needed

I bought an item for a car i bought but the car was still under warranty now the company i got the car from have taken it back i no longer need the part i bought for it, the seller does not accept returns, but this part was £500 and i dont have a the...

A cancellation already exists

A buyer bought one of my items. I created redeemed the pre paid label and message the buyer that I would post it off in the morning. A few moments later I get a cancellation request. I was willing to accept the request but it's not allowing me to. No...

Selling fee

Hi, waI have posted a car to sell on eBay as it said it’s free to sell. However I did not know anything about any fee to be paid after. so when I saw a fee which I did not know about. I immediately removed my post. Within 15 mins of the add going liv...

Log In - User Name does not exist - after 23 years

Been using my username to log in since 2002 (23 years). Today without any notification when I try to login it says ‘username does not exist’. I can still login using my email address, but not with username. Have I lost my username? Help?

Won a case but don't know whether to refund the buyer.

Hello all, I recently sold an item to a buyer which I posted tracked through Royal Mail to an address they provided, which was an in-store drop-off location rather than an actual address. The item has since been lost in the post by Royal Mail and the...

Account Restricted Under MC011 – All Listings Ended Without Warning

Hi everyone, I'm reaching out to see if anyone else has experienced something similar, or if there's any guidance from the community that might help.Recently, my eBay account was placed under an MC011 restriction. I provided all the required document...

How to convert a business seller to a private seller

Does anyone know how to convert an existing business seller account to a private seller account ?

Reimburse a seller

Hello everyone.I'm having an issue trying to reimburse a SELLER!! refund on here, There is absolutely no information or help regarding this issue. There is only help regarding a refund for buyers. Even Google has nothing to offer.. Can anyone help......

Change Store URL (changing ebay.co.uk/str/address)

As above, we have recently changed our business name, we would rather not delete our entire account just to change a name, we have changed our username and store name, but we need a way to change the url after ebay.co.uk/str/old-name to ebay.co.uk/st...

Over priced item, charged return post on refund

I bought some aquarium water conditioner thinking it was the 473ml bottle by the price, it arrived it was the 273ml bottle, they'd charged me 16.99 for !! It's £13 odd ....they tried claiming of the price has gone up, so I searched and no other selle...

Protection on parcels

I've sold something with simple delivery. When I go to get the label it shows the buyers preferred option which they paid for. So far so good. However, twice the services available don't cover the value of the item and I have a banner at the top to s...

Item didnt arrive after item stopped moving during tracking

Hi All, In January I sold an item in the UK which was destined for Taiwan. I printed off the pre paid evri postage label provided by ebay and sent it on its way. A couple of months down the line the buyer has been in touch to say the item has not arr...

Counterfeit Dyson

I bought a Dyson hairdryer in August 2023 it blew up recently. As it was under warranty I returned it to Dyson. Dyson tell me that it’s counterfeit. What can I do?

Terrible Service

This post is regarding an unresolved issue with a shipping label from EBay for a parcel that has been paid for by the buyer. Despite being promised a new label after contacting customer support, I have yet to receive it. This delay has left me unable...

I cant find my purchase details of a ' Francis Bacon' lithograpgh i bought a few yeras ago

A few years ago, past the purchase history cut of date... i bought a piece of art work by ' Francis Bacon' which was a lithograph, i am now needing to know when, who the seller was, what year, how much it was etc. Any details would be very much appre...

Buyer Wants Different Postage

I've just sold an old video game, with the postage set for a padded envelope. However, the buyer has asked that I instead use a box as they are concerned about damage in transit. I don't mind doing this, but I'm concerned about the postage label not ...

My item said “ UK stock” which is important to me. I now see it’s being posted from China

I ordered a classic British item from the 1980’si deliberately picked it ( lots of choice) as the photo said “UK STOCK”I now see it is being sent from China. I don’t want something from China. I feel it has been missold. How do I complain?

Cancel my order

My order hasn’t been shipped, there’s no tracking available, I no longer require the item, but it won’t let me cancel says it’s too late? And the seller has put the item for non returnable.

Scamming buyer in the US got a full refund and to keep my item

Sent a brand new with tags, immaculate item to a buyer in the US. It’s a very hard-to-find item that we had owned for many years. I then received an awful, extremely rude message in a return request accusing me of sending a ‘putrid smelling’ item and...

Resolved! Recently bought a copy of pokemon emerald

I bought a copy of pokemon emerald, once it arrived i inspected it and found out it was a counterfeit I was wandering what my next steps should be to try and recieve a refund. Seller claims that he didn't list it as authetic yet listed it for 120$ an...

EBay corrupt

Why has E bay sold my item for less than it was listed for.

Resolved! Auction finished - wrong amount in message from buyer?

Hi, An auction finished and then the buyer messages me to ask when they can collect, however the SOLD amount is nowhere near the actual amount paid (off by several hundred). In the seller hub the correct amount shows but this is confusing - where did...

Buyer Refund made by balance negative

A buyer requested I refund him due to an error on my original listing. He had already purchased the item. I refunded him as it was my mistake. However on my page it is showing him as refunded which is fine but his payment for the item is showing as p...

Is there a way I can repay a refund??

I purchased an item that arrived damaged. I received a full refund for the item from ebay. The day after the refund, a replacement part arrived from the seller. The item now works fine. I wish to repay the refund to ebay as I now have a working item....

Classified van add listed under the wrong category. Can’t see how to change it?

I accidentally listed my van in cars not commercial vehicles? It’s a classified add and it won’t let me change the category. do I have to delete the listing and pay again? Can I add commercial vehicles as a sub category? thanks

Payment on hold - concerning pattern

Hi, Just reaching out. I have add my payments placed on hold to verify my account that was already verified? I have recieved payments into it or nearly a year, your of the blue on hold. I have discussed with eBay agents and have a suspicion it is to ...

Asking Vendor a question

Why can't you contact a seller with a question about the item without making an offer?

Purchased an item on pre-order in September 2024 - not yet received

HI,I purchased an item in September and paid for it and it was on pre-order. Since then, the seller has kept telling me there is a delay and I have patiently waited. Now I want a refund and asked on 13 April. The seller responded and said they would ...

Resolved! HOW SHOULD I PROCEED WITH THIS RETURN REQUEST

Hello all! Recently sold an iPhone to a buyer and now they are requesting to return it under "change my mind" Private listing of course with a no refunds policy. Item was well documented and detailed pictures shown of the manufacture date and first u...

Links to video on youtube

Hi can I add this linkhttps://www.youtube.com/@impressioncuesnutimp1275 to my add as it shows the product being used

Argos will not release my purchases

I have two purchases in two different packages from two sellers. Both arrived today in Argos, Farnborough but even though the name and address was correct and I have multiple forms of ID, the would not let me have them as there is a specific ID numbe...

Postage

I have my postage on my items with Royal Mail. 3 of my listings ended and the postage was not royal mail. I am getting fed up with ebay and their pushing of their postage on to me. Has anybody had similar?

Black square

My mum has received a box containing a piece of black material in the shape of a square,addressed to my dad.My mum has never had an account with eBay she is very upset because my dad passed away two years ago.Is there anyway eBay can find out who sen...

Selling hatching eggs?

Hi everyone, I was looking for a little help regarding the new policy on selling hatching eggs in the UK now? apparently Ebasy has updated its policy and will no longer allow users to sell hatching eggs? I wanted to know if anyone knew the reason beh...

did not bid

I got an email saying I was bidding for something that I did not bid for. I didn't 'win' the item, but I could have.

Selling restrictions

Where do I go from here. - I've spoken to 5 eBay staff over text chat and they were all useless. - I've highlighted the issue ( my sellers account is restricted due to a negative balance of £10 that I can't pay because eBay won't invoice me)They say ...

Issue in wise account attaching with ebay

My ebay business account is attached with Payoneer for payouts but Payoneer account is blocked now and I want to connect my wise business account with my ebay but there is no option for wise or other bank when I try to list my first listing. Kindly h...

EBAY VOUCHERS

Ebay New Policy with Collecting & Spending Nectar Points Changed on 1 September 2024.I was advised by eBay to Convert My Nectar Points Collected From eBay Purchases into eBay Vouchers Where These Could Be Spent When Making a Purchase on eBay.I Turned...

Proving age to eBay to buy a saw

I am 68 yrs and want to buy a saw, but I don't own a credit card to prove my age to eBay. - are there any other ways to prove my age?

Contacting a human being at eBay customer support

How do I contact an actual human being at eBay customer support? I'm finding it virtually impossible...

Resolved! Missing address

I had a offer accepted by a seller and ebay automatically charged me. The seller has now cancelled the order after a week because they didn't have my address. Is there something wrong with my account? I have never experienced this before.

Tried to log in several times to VIEW MY ORDER DETAILS...Now been locked out and system says Order n

I placed an order.then tried to VIEW ORDER DETAILS TO GET THE INVOICE.....But the system is saying "ORDER not found Unfortunately there has been an error retrieving your order"

Selling on ebay keeps coming up with unknown error when tring to list

Trying to list motorbike for sale keeps saying unknown error any idears

Seller sent cheaper item & wont the difference hi

Hi I desperately need help/advice,I purchased 2 CCTV cameras. received 1st one, then the seller decided to exchange 2nd one with a cheaper one.1st off seller offered 10% refund, cos I'm as valued loyal customer.i have been arguing back & forward.sell...

two stage verification...

I have 2 stage verification on my eBay account, as I log in, I receive 6 digit confirmation code from bay, lately I get my verification codes as "Prove". any one knows if this is a spam or not.?

refuned buyer item not recived

refuned buyer as the item not recieved then 2 weekslater item turns up at the buyer how do i get paid for the item buyer not replying to messages its past 90 day so the automated service does not work need rto speak to some at ebay but unable to

Update account 😡

Morning all, I ave stopped using eBay this last year due to the fact I am unable to access the app on my iPad. I am unable to update my iPad to current iOS update. All I get from eBay app is ‘update your device’ or ‘continue on older version of app’ ...

Age verification

eBay - we need to verify your age to make a purchase of a bladed item (a power tool) Me - I've been a member for 22 years, that's over 18 years. eBay - no we need your credit card to verify. But we don't accept American express or Mastercard as verif...

Dispute a Dispute

Customer raised a dispute vis their bank goods are delivered now. They undisputed Im still being asked to refund How do I speak to someone

Where do I find my NI number that I've supplied to ebay ?

Hi.Where do I find my NI number that I've supplied to ebay ?

Resolved! Can’t select Royal Mail 87p postage

Hi, I sell Pokémon cards so they’re pretty small and light I’ve sold over 400 and I use the 87p Royal Mail 2nd class letter option as that’s what I send them in - a small brown do not bend envelope. I’ve always done this never had any issues but I ca...

Resolved! stolen

The bell is stolen I got a letter from the police The seller does not respond I want a refund. I have a letter from the police as proof HELP I DO NOT NEED PROBLEMS WITH THE POLICE

How do I speak to a human

Hi, Can anyone tell me how I speak to a human as they have defrauded my debit card!

Funds pending

I cannot get Ebay to release my funds even though the item has been delivered with no problem they should have been available on 28th but as of now are still stuck in pending I'm sure other sellers have this problem - surely this is fraud as it is no...

Because e bay don't do contact I will put this on here and see if anyone agrees

1- make a change to the profile settings so you can set your country as default , I'm tired of seeing items only to find they are in America or such 2- identify drop shippers as such 3- make buyer protection optional not a tariff

Resolved! who do I speak to about counterfeit goods being sold on ebay

any phone number any form to fill in, can't find any info on how to do this any help appreciated

eBay sold me a UPS label not fit for purpose

There is no customer support ! I will leave ! eBay sold me a a UPS label, it cost over 40 GBP. We completed everything correctly and had to find depot to leave it ( no help) we left there, had notification that custom label and address were at fault....

I bought items from a seller he sent me wrong

I bought 6 items which cost me £312 and unfortunately the seller sent me different item. He was claiming be innocent and he refused to issue me return postage. Please what can I do

I listed a car and buyer deleted his account and now ebay want fees

Why are ebay charging me fees for a car that I listed and someone bidded on and won and one day after deleted his account so there was noone for me to message for payment so I had to cancel and now ebay wants feesAlso they emailing me that's they're ...

Ebay account suspend

Hi i created first ebay account and it gona suspended and then I created account under my Uk limited company it still suspended and it says its permanent suspended. When i ask what i did they didn’t tell me the reason. Tell me what to do how to make ...

Buying and sending it to my friend within that country....

Hello All ! I have bought many things previously for my friends in US . Paid for them with Paypal and had them delivered to her address in US. No Problem. Now, because of the items location I cannot buy and have it posted within US. I don't really wa...

seller has given a false address for the returned faulty item

Hi, I bought an apple smart watch on ebay - it was paired to another phone and the seller refused or was unable to unpair it thus it it didn't work. Ebay agreed the return but now the watch is on its way back to me as the return address is false/ doe...

Listing Format

Hi I have already posted this query before but sadly received no replies. My listing format suddenly changed. I list on my iPhone and it began to spread the description across several pages horizontally that meant anyone viewing would have to swipe o...

Charge fees

Ive been charged 12.48 for a listing and it was taken down by *bleep*bay saying was a fake item when i brought out of a shop and had proof was real now they charging me for listing aint paying it on principle think ebay is getting worse and worse

I'm having trouble listing an item and cannot proceed...

Hi there, I hope someone can help me with this - Basically, I'm trying to create a listing and everything is fine until I click the last tab at the bottom to post said listing....but then it keeps coming back with "Looks like something is missing. Pl...

Screenshot 2025-04-18 at 11-49-43 Sell on eBay - 1.png

Screenshot 2025-04-18 at 11-50-18 Sell on eBay - 2.png

Resolved! Contacting an agent!

I want a response to my case but can’t seem to speak to a human!

What a joke

Well the time has come to say something.Ive been using this site for 3 decades. This is the worst its ever been. An utter mess and now alternative selling sites are overtaking with considerable ease. For example, funds being held even though item has...

Seller Overview showing incorrect currency: UK Based

Hi I (like many others I've seen) am not able to change my sellers overview to show £ instead of $ I have followed every one of the actions provided in other topics and this has not worked How do I get the right currency on my dashboard Thanks

QR code

I have a parcel to send and I already have a tracking number and it has been updated as dispatched but I have not even send it yet. I can longer see the QR code so any idea how I get it back so I can take and get it scanned at my local pickup point.

I won an auction yesterday evening went to pay it this morning and the auction was closed even thoug

I won yesterday evening and was not able to pay this morning

Selling to a brand new account

Hello, I'd like some help with an item I sold that will he shipped via the UK distribution center. My concern is it's been sold to an account that's been made today with 0 feedback so I'd like to know what protection I have vs a potential return scam...

listing personalised

i cant list a personalised items I cant get the drop dowun box for the personal messege could someone call me i have spent nearly 8 hours trying

relisting items before the auction has ended

I am currently the high bidder on an item, it has 17 hours to go before ending, the seller has duplicated the exact listing as a much higher "buy it now" is this allowed, there was no buy it now on the original listing, and my bid would have prevente...

Account restricted - cant make a purchase. No Reason why, no messages from ebay about restrictions.

Hi I treid to make a purchase today, made one at the weekend no issue. This morning says account restricted, no itea why. No idea how to reach ebay to ask. Help buttons just go round in circles with no help. can anyone help me please.

Counter offer issue.

I have an item listed for £4.50 +85p postage Had an offer of 3.25+85p postage Tried to counter at 3.75 +85p postage eBay stating I cannot as above BIN price. How does that work?

Speaking to an agent

Does anyone know how you actually speak to an agent now. The chat feature is a load of *bleep* now it keeps saying no when I ask for agent and when I click on contact us I get nowhere. This new eBay buyer protection is a load of *bleep* when you can’...

Bladed items - i dont sell bladed items?

Hi everyone, i keep getting listings removed under the bladed item policy, yet the items are clearly not bladed.I sell parts for machines but non of the item include blades.Has anyone else been getting the same issues?I have been told Ebay are using ...

receiving a call from ebay customer service from abroad

Hi there, I need to ask a question about a return and all I can get is the bot assitant on the chat directing me to receive a phone call, which is fine, except that I get called from abroad! And my phone plan does not have the allowance for those cal...

How can I block a nuisance bidder from bidding?

I have had experience with a nuisance bidder, can that buyer be blocked from bidding at the last moment of an auction?

Resolved! Obviously fake buyer has bought something I’ve listed

Someone has purchased something I’m selling but I don’t want to send it as it’s an obviously fake account. Has >10,000 reviews all identical. Has reviews from other accounts that have over 1million reviews and when I google the name and company it ju...

Car Selling and then not being picked up

I've tried to sell my car six times on e-bay. Each time someone wins it, they either don't exist or can't be bothered to pick it up/pay. I tried to leave negative feedback, but the only options were to give positive feedback, so I tried to write some...

Can't update my details and can't contact support. eBay is disintegrating before my eyes.

I keep getting emails from eBay to update my details and until I do my payouts will be on hold. I have followed the link and updated the details, I checked everything thoroughly. So the problem is not on my end. Tried to contact the support and there...

. im trying to re list an item that never sold keeps come up unknown error i

trying to list an unsold item keeps coming up woth unknown error

Click and collect confirmation email not received

I have two Item purchased via Click and collect. I have received Royal Mail confirmation they have been delivered. When I went to collect although the items have been received they store will not release them as I have not received the Easy confirmat...

How can this old penny be worth almost £1k?

How on Earth can this old penny be worth almost £1k - there is no product information with it defining why it is rare and worth so much. At best it can only be worth pennies.

I want to retract a cancellation that i asked for

Does anyone no if it's possible to cancel a cancellation as I want the order now

No QR code on collection

Buyer couldn’t give me a QR code to scan or a passcode on collection. How do I release payment?

Resolved! Non payer paid after 2nd chance offered to another buyer (after the 4day period)

I have lost trust with the original buyer as they stalled on paying, I thought I had sent an email to ebay raising concern about this and requested copy but do not appear to have received this. Item originally sold 20 April on 25th April I offered 2n...

New eBay Automated Positive Feedback not showing in seller feedback. UK issue?

While checking through my recent orders a couple of days ago I noticed that two (from 9 & 10 April) now have eBay's "Order completed successfully - tracked and on time" automated positive feedback comment. I then looked at the feedback number in brac...

bought pre paid label by mistake

I bought a pre-paid label by mistake, then posted it as normal, it won't let me mark as dispatched

Account restriction

My eBay account has been restricted and don’t understand why please can you help

Refund withouth return

The xd reader i bought is broken and cannot be used. If I return the item, i need pay for the delivery fee by myself. So i request a refund without returning the item.

Item not as described. Ebay closed return period on the day it arrived (2 days after purchase)

I purchased a gold bracelet on 21 April 2025. It arrived on 23 April and I found that it was too small for my wrist - it was clearly made to fit a child's wrist. I tried to return it but eBay told me the return period was closed (on the day I receive...

Won't let me complete a listing on ebay motors

complaint

Hello. I bought a tablet. The description says Galaxy Tab A7, after I set this tablet up, by the way, it works very slowly, I saw that it is a Galaxy Tab A6 model, YouTube does not work on it, apparently because this device is outdated. Imagine how u...

Can I cancel a listing which has a bid against it ?

Hi. A buyer has bid but wants to collect tomorrow but the listing doesn't end until Sunday. I can't edit it to buy it now to close the deal. What can I do please ?

How do I get to speak to a human being

How do I get to speak to a human being???

Payout

Hello, I wanted to know this whole Ebay payouts system thing works as I'm legit confused on how it works because I thought that when an item is sold and its delivered etc. And I get that "funds are available" thing (even though it doesn't show on the...

Item collected today but payment showing as pending

Buyer collected item from today, QR code scanned - all working fine. However the payment is showing as pending, I’ve sold with eBay before albeit about 5 years ago, I thought once the item had been collected and collection code/QR code had been regis...

COMPLAINT

I WANT TO MAKE A COMPLAINT TO EBAY

Cannot delete violation on my account

Recently, I received a Product safety violation and now I am trying to remove it however I cannot click the "Start Appeal" or even the "End listing" and up to now it shows on my account. I appreciate all your replies, thanks

Return

Hi, I purchased a dress, but the seller provided misleading sizing information. I want to return the item, so I opened a case for a refund. However, the seller closed the case, and eBay has not been helpful.”

Can’t list e bike

I can list my e bike for sale but there are loads on here? My listing says policy violation

Resolved! Collecting item from post office

My item has been delivered to post office and I have the code. I am unable to collect because of disability. How do I get it.

Subject: Request for Messages Older Than One Year

I previously requested older messages from my account but messages only go back one year. However, I urgently need messages starting from January 2024 due to an ongoing dispute with a seller. These messages are critical for resolving the issue, any a...

Resolved! Shipping for return

So i sent a item back and payed for the shipping yet ebay is trying to say that i didnt, i cant contact them either and its almost 28 days which is when they stop taking refunds, what do i do?

Damaged goods

How do I request a refund for damaged goods

I need help

I bought a rug didn’t like it when it came, seller stated free returns. They sent a label for an address just around the corner from me, I sent the rug as requested but the recipient rang me today as they got my details from the paperwork inside the ...

Pressure cooker

HiI bought a pressure cooker from eBay and it doesn't work properly now and I guess it is because of the plastic washer. I asked it from the seller but they didn't respond me. How can I follow up it? Regards Farshad

Circular saw and bladed item uk ban. Please explain how this is a dangerous weapon?

Can a machine be listed that is called a circular saw with no 'blade' The blade can only cut when connected to a p;ower supply. why do ebay think it is a weapon?

My item.

I ordered an item. The seller hasnt got the item and isnt giving me a refund.

Cannot contact the seller

An item I bought in October 24 has stopped working and the original add is not available and when I try to message them it says cannot send message.the seller is still selling other items just not mine anymore.item is new so should have some sort of ...

Need help as perfume purchased is fake

Purchased perfume & it’s nothing like the original either in packaging or smell

Resolved! Best Offer Still Broken?

Hi, I just tried placing a Best Offer and got the "We looked everywhere - looks like this page is missing" pop-up. Is anyone else experiencing problems?

Unable to Complete Seller Registration

need help with this Payout Information Page Error Please

Has every ever got your parcel and destroyed it

I recently sent an item through Evri And then fight to find It hadn’t been delivered but been destroyed but stated on the website that it was too damaged that It’s hard to get a refund from them. You have to go through another of eBay’s post it becau...

Hi my ordered for a fred perry jacket is to big. Got my jacket today want to return the seller is no

I got my ordered 22 04 225 today. It's not the sizes it says label says xL . It's a big XL. Do It's to big I want to return it the seller said no. What are my right how can I get eBay to sort it out. Pay £70 it's alot off my money when you can't work...

I tried to advertise a vehicle it keeps coming up error

I have tryed advertise my vehicle i can had pictures and make of vehicle then I click continue it keeps coming up with errors

Deleting feedback & allowing Chinese sellers on eBay UK

It seems if you're generating enough profit for ebay as a large seller the small guy who gets *** on by some sellers have no recourse as ebay always side with the seller to have their negative feedback removed which is always done. On top of this the...

computer bundle not recieved

very disappointed with ebay my order was not recurved respond from seller it was delivered and case closed i am out of pocket and no computer what can you do please advise.

Age Verification !

Some very nice sellers on eBay are going to loose out, why you ask. I don't have a Credit Card to verify my age on eBay, What other options are available for me ? I certainly will not be applying for one just to purchase a set of stonemasons chisels,...

Rudyard Kipling-You're a better man than I am Gunga Din

Hi Mentors, Must compliment you for all the time and effort you give advising people with their multiple problems on here. Much appreciated by everyone I am sure.Just asking after eBays latest big changes with their Simple delivery, Buyer protection ...

Resolved! Address missing

Hi, I have sold an item, but the email notification and sold section on my eBay account does not show the buyers address etc! I have contacted the buyer, who I totally understand is slightly concerned that I can’t see details so is worried to provide...

Search filters

Does anyone know if it’s possible to go back to the old search filters? Plus get rid of the 40 or everything. Today I was looking for some earbuds and want to select certain brands to filter out the unbranded and the rubbish makes but there are now o...

how can I buy something on ebay if I can't be present when the courier collects?

I can't be at the collection address when a 'collection code' is needed

Selling a motorcycle

I have been trying to list a motorcycle but it comes up on the screen saying unknown error.

Hi i get fake tracking number from seller

Hi i get fake tracking number from seller.I get 1Z14V3880348739304 tracking number ups but this ship to To GLENDALE HEIGHTS, IL US not to my to my Shipping address.

Resolved! error massage

please am new to ebay and am trying to list my product but i keep getting the this error massageProduct import to your store(s) has failed. eBay error: There is missing information on your eBay seller account. https://bill.ebay.com/billing/selleracco...

Not receiving emails & sales notifications from eBay - technical issue? UK?

Hi, Yesterday sales notifications and messages from buyers were arriving in my home mailbox. Today, they are not. I know this because(i) the usual "Here's your security code" message did not appear when I logged in this morning (had to get it sent by...

Resolved! Actually a private seller

When I signed up for a business account, it must have been decades ago. Back then, the terms and policies were different from today's. I never actually have a business. I'm just a private seller. Having sold a couple of items recently, I realised tha...

cant add card as payment method

The 'Add' button is greyed out no matter what card I try to add for Checkout. Or if I try to add a card for auctions I get a verification error. The addresses all match - I've spoken to support 3 times now. Waited 24 hours - tried Chrome. I've been u...

contact a seller to complain.

I purchased scholl good quality nail scissors on 18th September. They have had little use. But today they broke and are now not usable. I tried to contact seller but a message says he can’t be contacted.It’s April 20th today. I would have expected th...

Ebay allows sellers to do not follow standards

Why does Ebay allow sellers to send items whenever they want. Allowing sellers to go past the arrival date. Then you have to contact them and they allow even more time for the sellers to send item. No standards. This is why I do not like ordering fro...