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UK Seller News: April 2025

Stay ahead of the curve with our latest updates.

Weekly Chat with the eBay Community Team

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IE Seller News: April 2025

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did not bid

I got an email saying I was bidding for something that I did not bid for. I didn't 'win' the item, but I could have.

Posting using the ebay label system

Anybody else had issues with this?Yet again, it's wrong. What a waste of time as printed the label off and the EVRI drop off doesn't recognise the bar code.For a £10.00 item, complete farce, costing me more in time and inconvenienceI want to complain...

Ebay account suspend

Hi i created first ebay account and it gona suspended and then I created account under my Uk limited company it still suspended and it says its permanent suspended. When i ask what i did they didn’t tell me the reason. Tell me what to do how to make ...

I shipped, it arrived, im still not paid.

I've shipped out a VHS player, the persons address was usable but ebay couldn't let me use the simple shipping or any other shipping so I sent it via evri myself and as eBay usually is they've been useless when there's a glitch. Can't seem to find a ...

contact

Is any real customer service on ebay, not chat bot - it is not working. An email or phone number?

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Delayed payment and relist

Hello, I am not a regular seller on ebay so not sure about all the rules. I had an item on auction that someone bought. I thought I had set a minimum sale price but the item was sold below that price. I noticed there was an option to relist the item ...

Simple delivery

I have sold an item where buyer pays the postage and I get a QR code to take to get Evri postage label with a specified date of 30th April by which I have to do this. My buyer has requested the purchase not be posted until 12th May . Is this ok to do...

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VAT charged on UK purchase

I am an infrequent seller and have just sold an item to a buyer in London. They have been charged £7 VAT on a £28 item by eBay. If I understand the eBay help pages correctly this should not have happened. The automated assistant just sends me round i...

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  • 3 replies
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Chinese

Ive been buying off eBay for years but today I have been mislead again by Chinese sellers and I’ve had enough - EBay is doing nothing about it and you can’t speak to them about it so I’m going to take my money elsewhere. Really can’t understand why e...

Return label

Seller agreed to a return. The return label was useless, Post Office wouldn’t accept it. Seller emailed me another return label and theItem was returned successfully but on eBay it looks like I haven’t sent it. Still no refund. I can’t ask eBay for h...

Partial refund - Individual seller

Hi, I'm trying to make a partial refund to a buyer for an item they returned. The buyer has opened a return request and returned the item, but the eBay return page is only allows me an option to make a full return. I've read the eBay guidance and fro...

Shop sale

Can anybody help me since Christmas? My eBay shop to now revenue has dropped by 90% has anybody else on here? I have the same problem

simple postage

Has minimum eEay rate for postage gone up from 87p to £2.70. I've tried three times to list a stamp item but when I attempt to list it it tells me that there's an error with postal information

Selling restrictions

Where do I go from here. - I've spoken to 5 eBay staff over text chat and they were all useless. - I've highlighted the issue ( my sellers account is restricted due to a negative balance of £10 that I can't pay because eBay won't invoice me)They say ...

I have stopped ALL new listings of any small items on eBay because of the buyer protection fee.

I am not a trader but a private seller trying to clear items that were left to me in an inheritance. The items are all brand new and I have listed them at a price which is slightly lower than similar items available from UK sellers on eBay with the m...

False return from buyer

I have posted a monitor which was flawless never used and well packed. The buyer has taken few pictures and says the monitor screen is broken. in the picture I could see the monitor was plugged, set up, connected, and beautifully on the dest. Why wou...

Posting

I had the evri option for posting unchecked as we don’t have an evri drop off on the Isle of Wight, however my seller has brought an item with postage for evri, what to do please?

Return

Hello, guys , I need help with understanding how I can return huge , heavy orthopaedic mattress, weight about 30-40 kg , size 135x190 cm, I have chosen the parcelforse in UK , but the ebay system is asking to collect the mattress to the post office, ...

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Subscription problem

I have opened an Ebay shop today. Filled in all the info requested/required. When I went to choose subscription 'message was there's an error on this page try later'. So I continued to fill everything in then went back later to selection subscription...

Verification

We are considering changing the name/contact details of the person on our account but concerned at the risk of suspension while the new details are verified. 1. What is the risk of our account being suspended while the new details are verified? 2. Ho...

Order delivered but tracking says no

I sold an item and sent it via Royal Mail tracked. The tracking says the item hasn’t progressed since being scanned at the post office but the buyer has confirmed it’s been delivered and they have left positive feedback. I’ve repeatedly asked the buy...

Listing issues

Hi for the last week I have had issues when listing items and relisting. The postage cost keeps saying technical issues and won’t let me post the item for sale . I’ve logged in and out and that hasn’t proved successful in making it work . Any suggest...

Refund

Hello, after some advice if possible please. I made a sale about a month ago, added tracking details etc. It has been showed as delivered with proof of delivery as 2 photos. buyer has opened a claim, saying they have not received their order. Claim w...

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Resolved! Mouse poo

Hi , So I bought an item and when it arrived it was covered in mouse poo and urine. The seller said they'd send a replacement so I discarded to item since it was contaminated. The seller never sent the replacement so I've opened a case , thing is the...

Postage

Can I get out of Simple Delivery? My only carrier option is Royal Mail, if I purchase a label through Simple the cheapest option is around £5 which is ridiculous for a small parcel. I have just sold an item that was listed before Simple where I charg...

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  • 136 Views
  • 3 replies
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Listing Format

Hi I have already posted this query before but sadly received no replies. My listing format suddenly changed. I list on my iPhone and it began to spread the description across several pages horizontally that meant anyone viewing would have to swipe o...

Refund

How do I get refund for an item i will not receive cause seller won’t post though I opened and closed the return case

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  • 1 replies
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Selling abroad

I have recently sold an item for £400 to a buyer in Spain. I posted immediately and have proof of postage. Buyer complained that he had to pay customs duties. He then complained he hadn't received the item. I contacted Ebay UK twice who assured me th...

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Large Stamp Collection to sell

I have collected stamps for over 50 years ,so have a huge amount that I now need to sell. I am wondering if I need to complete a HMRC self-assessment and inform UK tax office, or as I am not a trader just a collector over the years wishing now to sel...

Sellers limits

I’ve been a member since 2008 although I have not sold anything on eBay for quite some time.I was hoping to be able to list an item the price of which far exceeds my limit. Is there some way in which I can increase my limit? Any advice would be grate...

Postage receipts

How long to store postage receipts? I used to keep them 3 months but am now wondering if it’s too long as eBay give you feedback after 2 weeks or so and you get the money 2 days after delivery. is the sale complete with no repercussions after this ti...

postage for sellers

I have just sold some diecast models and the winning bidder has selected Evri for delivery. I normally always use Royal Mail. Being a dinosaur I have not got a modern phone or printer. I have plodded for ages to find how to post using Evri. I have th...

Buyer's username keeps changing

I've received ongoing messages over a period of days from a buyer and every time this person messages me they have a different username. I've been checking my order history too and their username changes on the order as well and the chat history is c...

refund not being paid

Hi Folks , first time using this forum ans near impossible to contact ebay in a nut shell i purchased a lawnmower last December from a seller who advised it was as new and in all working order I was having my garden landscaped and obviously i did not...

dimensions of postage label eBay selected

I have made a sale but I don't know the weight or dimensions of the postage EBAY selected. If it's the wrong weight I will have to pay for another postage which I'm unhappy to do. Does anyone know how to find out the logistics behind this. many thank...

QR code not correct for parcel

Hello I sold an item and received a QR code for delivery. The post office scanned the QR code and said it was incorrect for the parcel length and so wouldn't take it. The eBay system thinks the parcel is on route. I can't find a way of generating a c...

commentaires

Tout le temps on me demande d'ecrire des commentaires pour les memes achats,Je ne comprends pas pour quoi on fait ca ?.C'une perte de temps inutile.Si on continue de cette maniere je ne vais plus laisser mes commentaires.On pourrait resoudre ca si on...

postage

I clicked on the QR code to send my parcel and realised that I had set it as a small letter which Royal mail would not accept so now need to change to parcel. I am paying the fees. says out for dispatch when shouldn’t really has never sent just click...

Charge fees

Ive been charged 12.48 for a listing and it was taken down by *bleep*bay saying was a fake item when i brought out of a shop and had proof was real now they charging me for listing aint paying it on principle think ebay is getting worse and worse

Account Restricted

I have received this email from ebay ,Can anyone tell me is my account restricted or permanently banned > Thank you for contacting eBay Customer Service to help you further with the restriction placed on your account. I realize from your message that...

Opting out of 'Simple Delivery'

Hi. I am an experienced (private) seller of low-value memorabilia items which, individually, are virtually weightless and size-wise easily fit into a normal C6 envelope - all net proceeds to charity. Historically, I have mailed to UK buyers at the pr...

Faulty product

Brought a battery chainsaw last November, minimal use battery will not charge now, seller not interested, you would expect more than 6 months out of it? Appears there is no recall and trying to get contact with eBay is even harder? Any thoughts?thank...

What a joke

Well the time has come to say something.Ive been using this site for 3 decades. This is the worst its ever been. An utter mess and now alternative selling sites are overtaking with considerable ease. For example, funds being held even though item has...

Problems setting up seller's bank account

While attempting to set a seller's bank account manually, the web page allows me to enter the bank sort code and bank account number, but the account name field is protected and I am unable to enter anything. Does anyone know why this so? (I don't do...

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Resolved! Refunds/ Payments

A buyer said she’d not received an item, so I refunded her. Next day the item turned up and was delivered to her. She has now said she’d like to pay again! Very honest. How can I now get payment again from the buyer?

QR code

I have a parcel to send and I already have a tracking number and it has been updated as dispatched but I have not even send it yet. I can longer see the QR code so any idea how I get it back so I can take and get it scanned at my local pickup point.

Pre paid label

I want to cancel a pre paid label that I have not used,but the system is telling me I can’t, why is this if the label has not been used and was only purchased by mistake 1 day ago

Postage

Hi I’m a new bayer and have sold a dinner service I have charged £20 for postage but am going to have to put in two boxes do I have to purchase postage label off eBay or can I pay and then mark as dispatched

Feedback page not working

Hi, I've recently begun to have issues with accessing anything beyond the first page of Feedback received. I can’t access feedback left to check it or anything regarding received feedback from page 2 onwards. I’ve logged out and back on and have refr...

Postage

I am a new ebayer I have sold a dinner service packed it in two boxes am going to send it by courier do I have to purchase label from eBay or can I pay

Global Shipping

I am based in the UK. I’ve listed an item with GSP turned on. A buyer, based in Ireland, wants to buy the item but says that it won’t alllow him to submit an offer as it says they I don’t post internationally. What am I doing wrong?

Resolved! Postage

Hi everyone, do you know that you don’t have to use simple delivery ,you can use your own method to post packages.

Scheduled Listing

I am trying to edit a live listing but keep getting an error message which says scheduled time is in the past. I’m not given an option to amend the scheduled start time - which is indeed in the past - nor does this listing show under “scheduled”. How...

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VAT on eBay fees

Can someone please advise? I've recently started doing my own VAT as the accountant was too pricey. I am trying to work out the combined VAT that eBay has charged on my eBay fees over the last quarter. I can't see any obvious way to get this data in ...

I have sold items ,that the buyer paid postage for ,but have had over £5 taken from me for postage i

Please sort this out for me this is not good ,I have sent numerous messages,I have not received the payment for the Ted Baker tote bag and scarfe buyer on 24th April this year ,you appear to have contacted another would be buyer ,and refunded them ,e...

Various Emails warning me some persons from different areas in U K are using my account. If this isn

EBay keep sending me emails informing me that they believe some persons ,not from my area, are using my account. The messages from eBay say if I didn’t send these messages to contact them straightaway.Well, here I am, and no, I didn’t send messages f...

Mark a sold item as paid for

Hello help pleaseim trying to mark an item as paid for by the buyer - collected and paid for by the buyer the system says item marked as paid for but with a red exclamation mark but then still shows as payment outstanding - I’ve tried to speak with a...

I DO NOT USE EVRI !!!!

I refused to use Evri. I asked the buyer for a full address and sent the goods 1st class via RM How do I mark that I sent an item?The eBay system gave me until the 28th to send the item, which I have already done.What happens to my money if I do not ...

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Item doesn't quite fit standard size

I purchased a adaptor to take a 12mm accessory the item sold says it's 12mm tried several 12mm items none fit the adaptor is slightly out . The seller failed to respond to two messages I could try a force fit the item but it may completely ruin it or...

Fake Pokémon Cards

I recently bought a booster box that was obviously not labelled as inauthentic and they showed photos of the authentic versions of the booster packs etc… and when it arrived the outside packaging was done very well and appeared to be real so I opened...

Resolved! Paying double postage

I am new to eBay and sold my first item last week.The buyer paid postage of £2:70 along with buyer protection.On completion of the sale, and receiving positive feedback, the funds went into my Ebay account. But the funds are short by £2:70. So why ha...

Postage mess

What on earth have eBay done with this forced postage thing for selling? I am a wheelchair user and live in a remote area. I need to do a 14 mile round trip to get to a collection point. This cannot be right. EBay have removed choice and control. Not...

Postage

Hi guys Is anyone having trouble generating the QR code to send items to customers? I've messaged the customer but the address is correct.

Selling to a brand new account

Hello, I'd like some help with an item I sold that will he shipped via the UK distribution center. My concern is it's been sold to an account that's been made today with 0 feedback so I'd like to know what protection I have vs a potential return scam...

Resolved! Simple Delivery Dimensions

I am trying to create some listings of items over 70cm long but Simple Delivery does not offer a choice of postage for longer than 61cm. Any thoughts whether there is an option to choose ParcelForce or similar courier?

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relisting items before the auction has ended

I am currently the high bidder on an item, it has 17 hours to go before ending, the seller has duplicated the exact listing as a much higher "buy it now" is this allowed, there was no buy it now on the original listing, and my bid would have prevente...

User avatar by • Engager
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  • 9 replies
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Simple Delivery Price labels for parcel weight

I am wanting to sell off small craft items but the size of 4cm depth is bigger than the large letter size allows, so I will have to use parcel size. ( RM allows 2.5cm and Evri 3cm)I see from Simple Delivery that the price of £3.44 is Royal Mail 1kg. ...

Qr code when scanned didn't print .

Qr code when scanned didn't print. Yet it's showing despatched on my order.Also a tracking number has appeared on the order too. Which is not being recognised by eBay.I've sent the order now by royal mail so as to keep the buyer happy.How do I now ge...

Postage issues when creating a listing

Hey everyone! I'm having a bit of an issue when trying to create listings using the single listing tool. When I try and add a postage option, it initially gets added to the draft but then it removes itself after a couple of seconds! Additionally, if ...

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Counter offer issue.

I have an item listed for £4.50 +85p postage Had an offer of 3.25+85p postage Tried to counter at 3.75 +85p postage eBay stating I cannot as above BIN price. How does that work?

How to inform ebay that I'm collecting item in 3 weeks time as agreed with seller?

I've won an auction for a kitchen. Agreed a date with seller for 3 weeks time, and will be paying cash on collection. Also agreed with seller.I'm concerned because eBay keep sending me messages to pay.I've messaged the seller to arrange the date and ...

Speaking to an agent

Does anyone know how you actually speak to an agent now. The chat feature is a load of *bleep* now it keeps saying no when I ask for agent and when I click on contact us I get nowhere. This new eBay buyer protection is a load of *bleep* when you can’...

Return Postage

I recently purchased a wheel via ebay the wheel was not as described and i initiated a return. the seller accepted and provided a return postage label. The return postage only covered weights up to 1 kg. The wheel weighed 6 kg and i used a courier at...

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Very high- order not received

Hello. I’ve been selling sports cards on eBay and have recently got a message from eBay saying my order not received level is very high. With every order I get proof of postage at the post office to prove it’s gone off from my end. I cannot control w...

Hidden listings

I have a problem. I have received a message from ebay saying I have listings that are not compliant with the knives and bladed items policy and these items are hidden. The thing is I don’t sell any bladed items and have never done so. I wonder what o...

refund

my refund process was sent back to original payment method. but as its been so long since i ordered and ive been getting scammed ive had a new card but same account number you have sent the refund back to the old card number which is invalid.

Refunds

I need to refund money and the buyer return the item but I haven't received the money yet as its still in my funds but not in my account,do I wait until it's in my account until I refund?

EBay full of Scammers

Too many idiots now on EBay ruining this platform.Amount of times winning bidder does not pay up becoming so frequent that you can’t sell stuff here anymore. Also buyers not being honoured with their winning bids due to dodgy Ebayers is also becoming...

Never received my item

Hi. Can anyone relate to this issue. In December I purchased a motorcycle fuel tank on eBay . And paid instantly for the item at a click and collect delivery. But for some reason the store would not accept the item. I didn’t know about this until abo...

Listing put on hold because of review links put on listing missinterpreted as selling outside eBay

I added web addresses for 2 reviews of an audiocable I am selling to help buyerseBay's AI system missinterpreted as an attempt to sell outside of eBay.As there is no eBay contact info that I can find to appeal this decision I have been forced to remo...

Imitation watches

Hi, I have inadvertently got a imitation watch, found amongst other items bought as a job lot at a car boot sale.The watch is too good to throw away, as it looks good and keeps excellent time.however I know that it is against the law to sell such ite...

Ebay Return Label

The Ebay Return label is inadequate for the size of the return package. The post office will not accept the item as they say it is too large. can ebay provide 1 of 2 labels for the single return or can i send it vai my courier of choise and upload th...

fraud by e bay

here we go again i sold an item for £10 PLUS postage which was just over two pounds , that would make a return to me of just over £12 .. what's my balance ? can you guess ? £4.12 !!!!why are e bay now so poor at this ?

Resolved! New Delivery System

Hello, Just sold some items on eBay and confused on how to deliver them. In the past I would just post via Royal Mail, but now I am getting prepaid labels with QR codes attached, one of them says Delivery via Evri has been selected by the buyer. Can ...

Part number error

Hi, I am entering a part number but keep getting an error message saying only 1 value must be entered for a part number. I have tried everything but it still won't allow me to list the item. Anyone else had this problem and can advise what I am doing...

Search purchases

Great that I can find purchases by year but I buy many many items per year and I don't recall what year exactly it was.So the purchase history search facility is a bit totally useless don't you agree?

Credit card age verification

I have reduced my shopping on e-bay since they stopped taking Amex. But I have just tried to buy some garden prunters. I was going to use my debit card to pay. Age verification is needed which has to be by credit card. Fair enough but my credit card ...

Car Selling and then not being picked up

I've tried to sell my car six times on e-bay. Each time someone wins it, they either don't exist or can't be bothered to pick it up/pay. I tried to leave negative feedback, but the only options were to give positive feedback, so I tried to write some...

Exchange rate isn’t matching up

I went to buy a new phone but it was in dollars ($218)but said that in GBP it was £163 and the postage was free but when I went to pay it said it was now £170 although the price in dollars hasn’t changed and i searched it up and $218 is still £163? A...

Resolved! I want Royal Mail to collect my parcel, like I always do. How do I do this now with Simple Delivery?

I always buy my Royal Mail postage labels on the Royal Mail website and "Book a Collection". However, with the Simple Delivery that we have been forced to use, I cannot work out how to let the Royal Mail know to come and collect the parcel from my ho...

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F

This is completely useless as usual why do website always make it hard, especially when it involves money you at along with all the other websites in the world should be ashamed of yourself

Remove iffer

I sent an offer for item with a couple of hours remaining. The offer wasn’t acknowledged now as the uitem has reset to 18 days would like to remove my offer.

Can't update my details and can't contact support. eBay is disintegrating before my eyes.

I keep getting emails from eBay to update my details and until I do my payouts will be on hold. I have followed the link and updated the details, I checked everything thoroughly. So the problem is not on my end. Tried to contact the support and there...

using my own postage stamps

Hi guys can someone give me some info regardsto choose one's own post stamps, *************************************************** Tried to contact ebay for about one hour , but it gives a load of messages that takes you around the world tells you eve...

fees

Why does Ebay immediately take refunds from the sellers balance and not from the pending transaction when the refund is for a pending transaction ... more profit for Ebay (which is ALL they are concerned about!!) on the interest they gain for holding...

Cancel postage label

I don't live near an evri drop off point but have been getting charged for the label even when I don't use it, I tried cancelling it within a couple of hours but it said I could not cancel it. I will stop using eBay if this continues as I am out of p...

New system

I have yet to meet online or in person anyone buyer or seller who likes the new Ebay charging system. For small inexpensive items, especially, it is becoming uneconomic for both sides. We used to be a trusting community. Ebay should allow buyers to o...

Payment still held???

I sold an item which has been delivered, had positive feedback and tracking confirmed by carrier on Thursday 24th, why is payment still withheld please?

About my refund

Hi my name is ahmed saleh,i just order the tv box from ebay,and i received the box thats doesnt work,i contacted the seller and i told him that the box doesnt work with proof for my tv,and i told him i want my refund and he gave me go ahead to create...

Item counterfeit

Hi, I ordered some it cosmetics cc cream, it is not a genuine product, I have contacted the buyer and stated it is not a genuine product and requested a refund (via msg) I’m not sure how else to request it. There also is no option on eBay to speak to...

Notifications

I was trying to update my notifications preferences and it stats I need internet connection which was already turned on, I am getting the same email twice ,

SIMPLE DELIVERY - inability to combine postage means I'm having to refund buyers from sales!

This 'Simple Delivery' scheme is driving me bonkers. I have no option but to use this scheme, but it really doesn't work when it comes to buyers buying mulitple items (in auctions). I list postage as 'large letter up to 1kg' (which is the next stage ...

Request to list more items - query

Hi, I'm trying to sell an item but I keep getting the error message below:- This listing would cause you to exceed the amount you can list. You can list up to £3,700.00 more in total sales this month. Please consider reducing the starting price or re...

Feedback

So yet again I was scammed on eBay with a item that was supposed to be new when it are the item was clearly well worn with a massive rip in the of back the item lol got a refund from eBay, however I did the feedback honestly to warn others buyers and...

Sending an Invoice -

Can someone explain what the following message means. It has only appear over the last month is is very frustrating as I can send an Invoice or combine items bought into one Invoice - 'Invoices cannot be sent for items where eBay manages all or part ...

Collection code

Can the buyer still print the collection code? I have had two buyers who have been unable to get the number when collecting my last buyer said they were never given a number when I contacted Ebay customer service disagreed with me and said they have ...

Now registered as a business seller. Are my auction listings still visible internationally?

Hello. Today I registered as a business seller and apologies in advance for taking so long to do so. Please can someone advise if my current auction listings will still be visible internationally? All my auction listings say I sell worldwide but I am...

Item not as described

Hello recently i received a email from ebay that i am high rate items not as decribed the problem is not that my items are not as described but the buyers for diferent reasons(dont like,change their mind,find cheaper,etc) are able to open return only...

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Return Label

Hello everyone,A buyer wants to return an item, I've purchased a return postage from Royal Mail but I am unable to attach the code on the return page. Kindly advise on what to do, please. I have till tomorrow to sort this out otherwise, eBay will iss...

Postage options

When I try to put second class standard postage on my listing, it doesn’t work. I can add second class large letter up to 750g but not a small letter up to 100g.I have posted hundreds of items before so I know what I’m doing but now I can’t list anyt...

Returning an item collected

A lady collected a 5ft tiffany lamp perfect,shown working,now wants to return it but me to fetch it, i can't, she has opened a case falsely saying defective but she saw it was perfect, i said ok bring it back for a full refund but she wont,now what

un ordered item delivered to me

Hi Folks ,I recently received an item (not a cheap throwaway) that I had not ordered via e-bay.I called e-bay and they could not find the tracking number from the Royal Mail label on their system.It had a RM tracked label with my name and address but...

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Sumup charge

Hi, I’ve received a £30 Sumup charge ‘eBay’ my bank statement. I have no idea what that could be and how? Haven’t bought or sold on eBay for months.

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