Member To Member Support

I have sold a item the buyer wishes to use their own courier how do I accept this or confirm this using the app upon collection by allowing this type of collection do I forfeit all of my seller rights

Have I won or not

Is this a new feature ? I now get a message saying ebay are working out who has won . I actually managed to beat a regular sniper but it looked as if ebay had doubts . Is the ebay clock accurate ? Isn`t it about time ebay found some software that can...

seller doesnt answer the delivery man

recently ive refunded an item which was a completely different item and i had to ask ebay to step in. ive shipped the item out and the delivery man tried to deliver it but there was no response from the home owner so im not sure about what to do to g...

Postage/collection

My buyer chose and paid for postage but now wants to collect, how do we proceed without cancelling order please?

Unauthorised Ebay payments

HiOn my last credit card statement there were two payments of £104.72 paid to two separate Ebay order numbers. However these order numbers do not occur on my Ebay account. The credit card company say I must contact the supplier to resolve this unauth...

Accessing collection address

No matter how much I search I can't find a means to access the address of the seller of an item, which I have paid for and I'm organising collection. The seller's messages don't allow him to include his address. Am I missing something?

No reply

Seller not sent address to pick up

Sending two parcels on one order

Because of the shape of the items I think it is better that I send the items in two boxes. Don't see how I can do this on Ebay post. The boxes are about 30cm square and weigh about 4 kilo each. I suppose I could tape both boxes together. is there a b...

Coupon code send again

Can u send my again my coupon code because I was deleted

Cancelled Order but I had to pay.

Hi, I may be very dumb here but someone purchased an item from me and then cancelled it right away, I approved the cancellation due to them putting the wrong address. Ebay then took the full amount from my balance but I didn’t receive any funds from ...

Sale

Hello, I sold my product to a person. He sent me an offer, I accepted the offer! He paid for the purchased item, after 2-3 hours he wrote that he did not want to pick up the item and that I should accept the cancellation of the purchase. I tried to c...

International fee charged for shipping to a UK address

HelloI have been charged an international fee even though I am shipping to a UK address. How can I be credited for this charge?

Postage

What a stupid new system for postage the old way was simple and worked fine going to sell somewhere else not mucking about with new system.

REPLACEMENT OF A FAULTY MOTORBIKE BATTERY

I bought a motorcycle battery which is supposed to have a 1 year warrantee but the battery was faulty from get go. I fitted it before going on a 2 week tour and everytime I had to start my bike I had to use a jumper pack. The battery was tested and f...

Age verification

Seller on eBay is asking for age verification. It's my credit card that's used on eBay. I thought that would be enough. The money has been paid ( pods for e cigarette). It's only over £3. Should I just forget it because I don't know what else to do.

Received parcel I did not order

I have received a parcel I did not order. It had the same reference as the parcel which I ordered. I have 2 parcels. One I ordered and one I did not. The book I will keep. I did not order a shein dress !

A question reg an order I've only managed to use after 3 months

Good evening. Just looking for advice here. I purchased a graphics card back in Feb this year but due to life I've just been too busy to build this pc for my grandpa. He likes playing flight simulator. He's 94 on Friday lol. I'll get to the point, if...

Started a return too early and closed it, now I can't return the item.

Started a return too early and closed the return, now that it has arrived I can't return it because it keeps saying that the return is closed.

Seeking Advice on Removing eBay Selling Restriction

Hi there,In 2018, I faced an unfair punishment from eBay because I allowed my ex-girlfriend to use my PayPal account. Although my eBay account is not suspended, I have been unable to sell anything on the platform ever since.I would appreciate any adv...

“Buyer refuses to return item after refund offer”

Dear eBay Customer Service, I need assistance with a buyer who is refusing to return an item after I offered a partial refund of £43.50 for The refund offer clearly stated that the buyer could keep the item only if they accepted the partial refund th...

I didn't realise the item was collection only and seller is not answering any messages.

I have tried to contact the seller and explain my mistake but they haven't answered any of the messages. I have tried emailing them on the address on their site but email just pings back.

Free listings

Hi, just a small query hoping someone can clarify. After I have used my free listings I understand I will be charged 35p there after. However, I thought once relisted I thought it would last 8 times (2 months) but I am being charged every 4 weeks for...

Feeling frustrated with my recent eBay purchase!

Bought a timing belt kit for £97.70, using £92.40 from my eBay balance and £5.30 via PayPal. The seller confirmed it would fit my vehicle, but it doesn't. Requested a refund, selecting "Item does not fit," but the seller closed the return and eBay sa...

Buyer not collected item from pick up point.

The buyer has not collected the item from the pick up point. The item was purchased on the 14th. May and posted on the 15th. May. The buyer has contacted me and advised me that the item will now be returned to me, then I will have to give the buyer a...

Account Type Change

I had a personal account with ebay. I changed the account type to business by mistake, now I cannot change it back to personal. Please help

Postage or collection

My buyer chose to pay postage but now wants to collect How can we proceed please?

Logging into my ebay account.

Lately, each time I log into my ebay account it comes up as someone else is using my account so I keep having to change my password. Is this normal as, although it is a while since I have sold anything on ebay, I do not remember that happening before...

Incorrect label

The label I printed off, isn’t the buyer. The buyer has contacted me, but it’s been delivered to this random person

Return labels

Seller has agreed to take item back and state that a return label has been sent, none has been received but I cannot progress this issue and keep going around in circles?

Resolved! Offers

Hello I have been trying to make offers on some items and keep getting an ebay page saying they xan't find that page.On messaging the seller they say the items are still active.Is there anyway to speak with a "human" at Ebay?

Cancellation

how do I cancel a cancellation

how do i claim my cash?

Tried to claim my cash, followed instructions but could not find WITHDRAW button!

Royal Mail Click and Drop

Hi,Just noticed this in my account as recent message which come through the weekend.This means, we are forced to use Simply Deliver - as standard ?The end of eBay for side hustlers ?

Sold item without advertisement but charged advertisement

Sold 4 graphics cards worth of £2200 sadly been charged £231 advertisement fee on top of my wooping %12 final fees. I spoken with eBay explain myself they said they will cancel this for this time. (as i accidently press promote and close promote adve...

Opening a second return

I have closed a return as the seller suggested I open a return with the reason being "damaged item" so the seller will pay return postage. Now that the original return jas been closed Ebay will not allow me to identify a second return or reopen the o...

Resolved! Something went wrong. Please try again later.

Hello everyone, I have been through the auction process and have a buyer. I have been trying to send the invoice for the past 18 hours, but the invoice will not go and I get the message "Something went wrong. Please try again later." Any ideas?

Mark as delivered

I recently bought an item and soon after purchasing I realised that I had the incorrect delivery address on my profile. I quickly contacted the seller who agreed to post it to another address. The item arrived quickly and in perfect condition. How do...

EBAY is holding my funds even though I posted item (combined package, but using Simple Delivery)

Dear CommunityI am a private seller who tries to avoid charging my customer more than necessary for postage, so will combine packages (& refund if necessary) and send through EVRI tracked service.Recently I did this on 2 orders to same customer but n...

Collect from home item not collected

Hello I recently sold a ferret hutch and it was paid for a few days later on May 12th, despite trying to arrange with them several times and promises that they will come for it no one has contacted me to pick the item up yet, and my last message igno...

Selling software files - for which postage and packing charges are not relevant.

I sell software files. Why do I need to charge for postage and packing?

Returning a large item - insufficient postage label provided by the seller

I have an item (chair ) which arrived damaged, the seller has agreed to a return and provided a returns label with Royal Mail. The parcel is larger than the stipulated sizes for Royal Mail . I have asked for an alternative method of return but the se...

Ebay has left the building

An agent opened a ticket for me over a week ago and I've heard nothing. When I call if I'm able to they hang up. The virtual call is a waste of time. I think Ebay has burst its bubble, outdated and time consuming when thier is a problem. I'm going to...

Char. Postal charges again

Why was a charge for postage again when it should have been the buyer not me for my lulu Guinness purse not happy

product subject to safety recall

item subject to safety recall seller disputes this, automated assistant no use and agent unavailable where do i go next

Request to update tracking number

I hope this message finds you well. Unfortunately, I was unable to use eBay’s postage service and had to pay for shipping directly at the post office. As a result, the tracking number has changed. The new tracking number is NWEM2031575GB (Parcelforce...

Why as a Private Seller am I being charged VAT?

Hi thereI have recently noticed I am being charged VAT on my sales. I cannot seem to get through to anyone at Ebay?Only the computer chat which always directs me to the wrong answerI am a Private seller selling family stuff. Being doing this since 20...

Postage labels

Why , in using simple postage, do I pay small parcel prices for a large letter sized parcel

Newbie Business Seller! Help Elaboraten In Laymens Terms Regarding Postage Fees

Hi I need some information regarding my ebay fees.Since all the changes lately with ebay, I was advisedto opt for a Business Acc rather than what I was usingwhich was a Private Seller Acc, This was due to the fact I wastold I could deliver to custome...

Buyer returning item but is no longer active/registered user

Hi All Am I being scammed here? I sold a perfectly working laptop for £1600... within 1 hour of it being delivered the buyer reporting faults that it never had. Anyway conversing back and forth over the weekend after trying to remote troubleshoot it ...

PO item has been intercepted and an "ebay" parcel has been substituted-what can I do ?

I have sent a tracked parcel by Royal mail, nothing to do with ebay.It has "arrived" but the package has been opened, my contents removed and an "ebay" item has been put in instead. I have put in a claim to Royal mail, but there is a new sticker on t...

Postage query

Hi, wondering if anyone can help. I have sold around 10 books in eBay over the last few weeks with no issues. The last 3, the customers have paid 87p, yet eBay have deducted far more from my balance to pay for shipping labels, which they haven't done...

Postage purchased via eBay marked as delivered but not received by the buyer

I have purchased Royal Mail 2nd Class Large Letter postage via the eBay app, and it has been marked as delivered. The buyer has messaged me to say the parcel has not been received. I'm trying to find the appropriate way to deal with this now that Pac...

Sent an item via simple delivery...

Hey all, I tried to generate my label earlier but it wouldn't come through so I had to send my item via simple delivery. The problem is that it wouldn't offer any way for me to mark it as dispatched with my own tracking info provided, and now the lab...

Registered Seller With National Active Selling List But How Do I list Items For Sale Locally

I am a new registered seller here, with an active selling list already created, but I want to sell my items locally as well. Do I have to create a separate list showing these items for sale locally, and if so how do I do that?

Postage and payment / cancelled order

I underestimated the weight of a package and Royal Mail refused to use my prepaid label and let me pay the excess. I paid the whole postage myself as I needed to get rid of the package. It took two weeks to arrive and the buyer had triggered the refu...

Pre paid label doesn’t cover the weight needed

Sold an iPad , haven’t over wrapped but wrapped well in bubble wrap and shoe box. EBay prepaid label is only for 1kg , but when I check weight parcel is 1.5kg - how can I change ?

I sent an item that a buyer had paid for through Evri. While in transit Evri damaged it beyond use.

What should I do now? I have I formed the buyer and Evri said they will be in touch with me.

Posted parcel was delivered,signed for,now buyer will not release money for me to use

Posted parcel was delivered on Saturday‘signed for,have copy of his signature,now he has put payment on hold,what can I do to resolve this

Item "not as described "

So I sold a graded pokemon card in Ebay, the slab had damage and cracks on, all very visable on the pictures, yet when yhr buyer received it, they open up a return for "item not as described " yet all damage was very clearly visible and described as ...

Need Help Registering for eBay Seller Portal – Pro-Trader Programme

Hi everyone,I recently received the following message from eBay:"To recognise your outstanding performance as an eBay seller in the category, we recently invited you to take part in the exclusive Pro-Trader Programme at eBay. This is a unique opportu...

Trying to buy saw blades

Hi at 75 years of age i am trying to buy Reciprocating saw blades. Obviously at check out i have to submit by way of "A credit card" which i do not posess clarification of my age ! I cannot contact ebay and speak to someone in person any ideas please

Report Fraudulent Buyer

Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...

Agreed late dispatch

I have agreed a late dispatch date with the buyer - how can I get EBay to acknowledge this?

Missing item

I sold a pair of trainers almost a month ago, dropped them in YODEL drop off box (I have a receipt confirming I sent the item) but the item "disappeared" overnight and was never dispatched - so after weeks of going back and forth I had to give the bu...

Return Request: The item is wrong mode

I listed an item with the full details and clear pictures attached. A buyer requested for it and it was sent as at when due. The same buyer is requesting a return and refund after a month tagging it “wrong item/description”, of which it’s all stated ...

Send an offer

How do I send an offer to an overseas potential buyer who contacted me and increase the postage amount?

Tracking reference change

I posted an item this morning and tried to upload the Royal Mail tracking reference on eBay but eBay has already generated a tracking reference through simple delivery and added that. I didn’t use the simple delivery, does anyone know how to change t...

May financial statement not available yet

Hello. I am in much need for last month - May - of financial statement so I can pass it on to my accountant, however, this is still not available on my eBay reports portal yet. Can you please help me with this.RegardsGabriel @ Team Buy Nostalgia Shop

Buyer wants to return item despite knowing and seeing label size

Person wants to return an item as she says the size is wrong on the item - I assume it does not fit her. It is clearly labelled as a size 18. It is a high street brand. She knew this. 1. do I have to accept this ? I don't see any option given to me n...

Resolved! Help I recently ordered a projector

I haven't noticed I'd ordered nine I instantly cancelled the order

Receiving payments

Sold 10 items last week,all posted same day all delivered same day. So far the funds have become available in three separate chunks amounting to about half the total sales and the rest won't be available until tomorrow or the day after. I don't under...

Want to use my ebay on my fire table but...

Trying to log into my ebay on my tablet but they're asking for ID, and photo. Ebay already know who I am. I passed the phone verification code part too.

Restricted account

I am an old user, I have a feedback of 191 with 100%. I have tried to buy something but eBay tells me that there is a restriction on my account. The password has been recently updated. No messages to explain what's the problem. I don't know how to so...

Lost £400 Due to eBay Staff Advice, Refund Without Return

I’m a long-time eBay seller and I’ve just lost over £400 after following advice from an eBay support agent and being misled by the return system.A buyer falsely claimed an item was “not as described.” I contacted eBay support on 24 May, and the agent...

Payout Schedule Option Missing

Hi, I set up a business account in April. I've just found out that you can set a payment schedule. I looked up how to do this but my account doesn't have an option to set up a payment schedule. I am looking at the same location as the help suggests. ...

Money came out of my account when someone else purchased the item

Hi,I went to buy an item on here but the listing said that it has already been purchased by someone else.The money still came out of my bank account & l can’t contact the seller as they are away on holiday.Is there any way of cancelling the payment?T...

Item not arrived back from failing authentication

Item was sent to ebay for authentication which is failed. EBay posted the item back by DPD. It has not arrived. When we put tracking number DPD are saying the item was sent back to ebay. Cannot find any numbers or help information

Payout not correct

I made a sale for £44.99 which has now been added to my eBay balance but it's only £25.25. my account shows that no fees were applied whatsoever so where is my other £20? Chatbot is useless and goes round in circles.

26th May brought carpet cleaner

I brought carpet cleaner got tracking number was posted but then says wasn’t as to big to post sent messages ignored them now today said waiting for a label to post out but this has been going on for a week I asked eBay to cancel order she said no to...

Number of times/ Amount per year

Please how much and how many items should I sell before eBay requests for my NI Number for UK government? Does it only have to be new items with tag or does new items without tags counts?Thank you

Age verification

Hi I don’t have a credit card for age verification! Is there another way of getting through this?Thanks

Not accepting credit

Cant buy with debit card for circular saw so I uploaded a credit card its still not letting me buy .Its virtually impossible to contact anyone at ebay to resolve my problem ...... its like a hamster wheel going round in circles .

Resolved! National insurance number not recognised

I am trying to enter my national insuarance nuber.I have my NHS app and the number is 10 digits XXX XXX XXXXI have entered the numbers without spaces as it says but wont accept the last number as the total is to many.I then get :Enter a valid Nationa...

Resolved! Seller sold defective phone but not admitting

Hi seller sold me a phone with a defective volume up button that doesn’t work but when I told him he replied we have sent a perfectly working phone and not admitting that he has sold a faulty phone so he can say to eBay buyer making a false claim and...

Feedback

Can I amend feedback I have left

Wrong address

Sold an item and I sent to address supplied on order. Royal mail could not deliver as address unknown. I put no return address on item. I contacted buyer who gave me correct address. Contacted eBay and got no advice.I have sent RM my address and buye...

Greeny Burst guitar

Hi could someone help please as this is turning out to be trying to get blood out of a stone, I ordered a Greeny Burst electric guitar on behalf of my husband using his credit card back in Feb 25 as of today it has never arrived, I asked the seller w...

How can a potential buyer view a large item like a car

How can a potential buyer view a large item like a car before they buy when it is against ebay policy to exchange contact details?

buyer underpaid postage, Funds pending - awaiting delivery

buyer underpaid postage, as it did not cover parcel size. I paid for new postage and posted on 29th May, but could not add new tracking number.Item was delivered on Saturday 31st May with new tracking, but its not showing as delivered on eBay.I have ...

Listing

Hi, actually I couldn’t find option of adding variation in my ebay account and i want to know how to update stock as well as stock was out and now i have more stock how to update that, please help .thank you

Update account request

I’ve been asked by eBay to “update my bank details “. I’ve got the same account I’ve always had and I’ve tried inputting sort code and account number but it will not update and the message is still there and I have funds on hold. So annoying

Non Paying / Non responsive buyer.

How do you leave a CONTINUOUS Non Paying / Non Responsive Buyer 'NEGATIVE' feedback on E'Bay now? I have had yet another winning bid on a product that the buyer has not paid for and is not responding to messages. Reading her feedback she is doing exa...

Resolved! Simple Delivery

I know this is supposedly the 'easy' way forward. Just listed an item and there is no option for custom postage no matter how hard I looked. Investigated and apparently the opt-out option is only available on certain items, useful, no consistency. Th...

Cancellation an order

I have requested to cancel my recent order but I have ordered a wrong colour can you please change it to natural black colour and not cancel the order leave the payment as it is thanks

Unrecognised bill on a payment to eBay

Unrecognised bill on a payment to eBay,unable to find on my eBay account

Selling ban

Hi i got banned on Ebay over several yrs ago for being slow to dend out a few items when I had alot of personal problems, ive since got through this and have been selling on other sites and getting good reviews, I want to get on Ebay selling but cant...

Help Reinstating ebay account

My ebay account has been restricted. Please suggest how can I reinstate it, since I have tried all the possible methods mentioned.

Coat

Can someone tell me why i ordered a coat off the "original" brand and when ive called to recieve an update of why i ordered it on the 29th and 2 days theres been no movement all it says is order details recieved and still no coat recieved by the depo...

Order number: 21-12541-71924 Samsung Galaxy S21

I bought this phone in January. I accept that the phone may be repackaged but it is advertised as new, and the seller describes himself as "based in the UK" so I assumed that it would function as a UK phone. 6 months later I have discovered that it w...

06-12986-53507

Hi there I am having difficulties with the above order which has ceased working within a month the seller has asked for you tube videos etc but although I have sent a photograph I am not able to send a video of a non working item? they have closed th...

Fees charged

I advertised an oven and a buyer put in an offer and asked if they could arrange collection but I said no it is Collection in person only and declined the offer. they then bought it and said they were arranging a courier. I told them I wouldn’t do th...

Resolved! Item 167538069081 Nespresso milk frother.

I had a late offer on the above item and it was accepted but unfortunately the item has now been relisted.Could please reinstate the offer and contact Percypug who made the offer.

Bug in postage element of listing

I'm selling several things via auction, starting at around £50. Yet when I default all postage options (which the site recommends) and click on "publish" I get a red error message saying "postage exceeds £30". Eventually I've found that if i just sav...

Resolved! Advice around sanction for alleged breach of eBay policy.

Hi, I have run an eBay shop for almost 23yrs. I have a 100% Customer Satisfaction rating. I have been accused by eBay of breaching policy by attempting to arrange a sale outside of eBay and have been sanctioned around this alleged violation. I have t...

Evri simple delivery

Hi, I have recently sold a couple of things, the first item, I was able to select my own postage method as I didn't want to use simple delivery as its evri. However I've sold something else and there's no option other than to send with evri. Firstly ...

Change from delivery to collect in person

My buyer turns out to be local and having chosen delivery option, he now wishes to collect in person. How can I change this, having already downloaded the delivery label? I have been into Seller Hub to cancel label, but get a message 'technical probl...

Simple delivery for larger items

When creating a new listing for a large kite that I'm selling, I can only select "Simple delivery", and the maximum dimensions I see are 61x46x46cm. But the kite, when packed in its bag and a box, will be larger than this. What can I do, given that I...

Postage

Does anyone know how to change carrier after item has been sold? From EVRI to Royal Mail

Buyer scamming me

I sell online gaming accounts or gaming things online i have 27 orders and 12 good 100% reviews i gave some guy something online and probably messaged him thanks for buying have a good day, around an hour later i get a message ”why did you scam me” n...

Removing how many days buy now item has been listed

Is there any way to remove how long an item has been listed for on buy now?

Resolved! Buyer offer auto declined

I have a Buy Now item for sale or make offer . A buyer has messaged that it keeps getting declined. It is lower than my minimum however I have changed this to the amount offered. Still auto declined and buyer has been informed that he only has one mo...

5 year guarantee

I purchased a laptop battery in 2024, which came with a 5 year guarantee, I had to dispose of the battery the other day due to a fault in 1 of the cells which had ballooned up and looked like it was going to explode. I have notified the seller couple...

My £200 item just sold for £150 and I didn’t receive or accept an offer?

How can my item automatically sell for less without me receiving or accepting an offer?

mark as dispatched

an item i have sold ,i want to mark as dispatched but from the drop down menu the option for this is missing.Why is this option missing now

Purchased Fake

What happens when you receive an item as a fake? I've opened a returned case and reported the item but i feel somehow this should be treated a bit more urgent before the seller absconds.

Incorrect balance

Hi .I sold an item and after delivery and all costs , i should receive £8 , now i checked ,it says only i have £4.29 .Can someone explain ?Thank you

Tracking won’t update

I purchased something on eBay and have received the item as the seller and I (buyer) agreed on next day postage. I have now received the order, however the tracking hasn’t updated, and the payment will not release to the seller as the tracking will n...

Direct debit

Just put my bank details in and it says I have set up a direct debit

age varification

my credit card is not being accepted for age verification, there is nothing wrong with the card I use it often, I don't know why it is not being accepted for age verification. There is no information anywhere to suggest what I can do to get this to w...

US Taxes

Hi I’m looking to buy a set of golf clubs from Global Golf in the us The price is really good including the postage charge £280, however it states that taxes aren’t included in that amount would anyone have an approximate idea how much this would cos...

I need to speak to an agent on eBay urgently.

I sold an item through eBay’s global shipping programme. However since the 7th of May 2025 it has been stuck stating license plate is voided. I need help to solve this issue. But I can’t find any phone number to speak to a human being. Can’t anyone h...

Offer query

Hi buyer accepted an offer, but qhen she tried to check out the original, higher price is showing?

Ad fees applied but my item sold within free ad promotion date

Ad fees applied but my item sold within free ad promotion date, Hello did anyone opt for the ' get ad listings for upto £10' promotion that eBay offered?My item sold within the time limit which is end of June, but i was still charged for ad fees even...

Accepted offer with klarna

Hi all I've just accepted a counter offer to purchase something and opted to pay in three on klarna. The money has been taken from my bank account but eBay has not accepted the offer and klarna hasn't updated to show I've made the first purchase. I a...

Resolved! Seller sent "free gift" instead of item

Hello everyone, I purchased an item (a car window privacy screen) a couple of weeks ago. The seller sent notification that it had been sent, along with a tracking number. The next day (before it arrived), the seller apologised and said that they were...

Feedback not displaying

When trying to look at my feedback I am seeing a blank page. This only started happening yesterday (30th May) anyone else having this issue Thanks

Postage charges( Evri) almost doubled to that quoted

Listed an item( watch so small) buyer lives in Argyll in Scotland which evri charge more to deliver to. This was not apparent when listing and I didn’t know where the buyer would live!called eBay before I sent it, was told they’d refund the differenc...

CUSTOMER HAS PAID POSTAGE TO EBAY BUT IT HAS NOT BEEN PASSED ON TO ME

I posted an item to a customer in Australia who had paid a lot of money for postage. I posted the item to him at a cost of £19.65 but I've only been paid £3.50 for postage by eBay. This seems grossly immoral to me - has this happened to anyone else?R...

Resolved! New Seller - How Should I Proceed With Unsent Order

Hello. I am a new seller on Ebay and have discovered that I have one order which has a tracking number and the Royal Mail have noted it as being "we're expecting it", because I had thought I had posted it through the nearest letter box at the nearest...

Return address is nonsense

I bought a pair of trainers but don’t want them now. When I go to print return address it’s nonsense and Royal Mail don’t recognise it or Evri. Tried to contact seller ( very nicely several times ) no reply. Time after time. What can I do.

Glitchy Coupon causes problems

Hello, For the last four days, when signing in, the QR coupon appears on top of the page and from then on the site freezes solid.. I have to clear cache etc, and refresh continually until I can catch it unawares and sign out. I then have to sign in a...

Non working return

I recently sold a modified ( silent ) AirTag via eBay , I have sold numerous previously, and I always take a pic of the serial number and send this to the buyer ( the serial number is not on the actual device , but shows on the phone screen ) this is...

CATEGORIES IN SELLING ITEMS

We have an Ebay personal account not business nor shop. Despite trying to find the answer online - is it possible to separate our selling items into categories? For example we do not want bike stuff, computer stuff, books all in one screen. It looks ...

Refund for a faulty product

Is there a way of getting in touch with eBay in order to get a refund for a damaged item?

Ebay / Click and Drop integration not sending orders.

Click and Drop has not receved any orders from Ebay since 20th April. Have tried all the obvious stuff: using different browsers, clearing cache and cookies, disconnecting and reconnecting the integration, setting up a completed new integration to Eb...

Authorized Seller: How to get Brand Badge on Listings?

Hi everyone,I'm an authorised seller for [Brand Name, e.g., Jack & Jones] and would love to display the official brand badge on my eBay listings, similar to the "Authorised seller" badge seen for other brands. I have official authorisation directly f...

Bought an item which was hand-delivered by the seller but bought as posted

Bought an item from a seller but they agreed to hand-deliver rather than post out, which was convenient for me too. However, I can’t now confirm that I’ve received the item (and therefore release payment to him) because the system is expecting a trac...

Forced to usr Evri as courier through simple postage

I'm very annoyed. After my most recent sale, I have been forced to use Evri to send my item via simple post, There didn't seem to be an option to change it too Royal Mail,my preferred carrier . Does anyone know how to do this? Thanks. I'm seriously c...

My account.

Am getting emails stating I have added a new trusted device. Am unable to add to watch list or shop on my account. Please advise. Thank you.

VAT

So my account has been blocked for a month as i went over the vat threshold,i has since got an exception from hmrc,uploaded this to ebay 4 days ago and my account is still blocked and i was told 72 hours,has anyone been through the same and how long ...

Resolved! blocked buyer

had a bad dealing with a buyer - which now the return is closed/ fully refunded - I have to try mentally move on from.I have blocked them, blocked them also from being able to contact me but can they still see my listings etc?I am still able to see t...

Campaign Not Working

Hello Guys.Sometimes, I notice that my manual campaign don't work. There are zero impressions till 11am - 12pm.Does anyone face this issue, why does it happen and what's solution? Please advise and help. Thank You

Unable to update schedule start time on my selling item

Need to update the description on my item but the schedule time is in the past and no space to update itso it will not save the changes.

Anchor Account Debt Collection

It would appear eBay upgraded an unused account to an anchor account and I now have a debt collector chasing £3k of debt. The account was set up by a third party and I am struggling to get access after 3 hours on with eBay customer "service" yet they...

Return

I recently generated a return for my item which was straight forward. However I accidentally cancelled the return. I now can’t generate a return again. I have contacted the seller but as of yet not heard anything. How do I now return this ?

Returned watch missing 2 links

Hi, can anyone advise me.i recently sold a Gucci watch I no longer wear to a buyer that decided to return it.He claimed it was not as described and it didn’t work. I can assure you it was as described but I couldn’t say if it worked or not. I only kn...

Qr postage code

Iv clicked to use a qr code Royal Mail postage , will I be charged even if I dont use it and just put the address on the parcel and pay myself at the post office ?thank you

So many time wasters.

Yet again another sale thwarted by a childish time waster bidding the highest just to prevent other buyers from getting a great item. Obviously no intention of going through with the sale. Why can’t these pathetic people be blackmarked in some way so...

Trying to checkout multiple offers

Hi, I have been browsing and added items to my watchlist. I've then had various seller offers which I would like to take up - some of them from the same seller. It appears I can only checkout each offer at a time - is this right?

Charged and not recived for an item not ordered by me

I have been charged for an item I did not order and have not been

InPost - what level of compensation is included in basic cost?

I'm a private seller and was about to purchase a label for InPost and got asked if I wanted to purchase additional cover as my item wasn't fully covered.I can't find anythimg on the InPost site or on the Ebay info about the level of cover provided as...

AI

Is the AI description feature working?

Cole and Mason salt and pepper mills

Bought this set 11 months ago , last month it fell apart. The company Don't want to know. They don't recognise the 12 month warranty period. Do not buy from this company. Ebay should ban then as they are fiddling Ebay customers.

Uploading Photos

How do I respond to a message in Ebay, with a photograph, please? I can't see how to attach or upload one. Thanks.

Damaged Items for return that arent damaged.

Obviously aware that I cant be too specific as this is an ongoing request .... A buyer would like a refund as they claim that an item he received "smelt funny" and has been scratched .His photos are no different to mine , he says I listed is as brand...

Fridge Freezer not working

Sadly my fridge freezer, hasn’t responded, meaning there is a fault, checked sockets etc, of which are working . The only thing that’s working is the light in said fridge! delivered via DHL. Today Friday 30th May everything seemed ok, how wrong was I...

I sold item ond

I sold item on ebay, used ebay “fully protected” shipping label via Royal Mail and that’s it. Parcel lost! Tracking nr not updating for 3rd week. Trying to reach RM customer service but they didn’t respond for 2nd week now. But what I think, where is...

Sold an item no response

Hi,I sold an item and messaged the buyer to arrange collection. It’s been paid, no response after 2 weeks. please advise Thank-you

I have put a reserve price on my item but how do I know it is there

I have put the reserve price on my auction listing but nowhere does it confirm it is there.

Authenticity guarantee fail

I bought a pair of Yeezy’s through eBay’s authentication guarantee and they arrived without the left insole. Help

Refund for Item Not returned

Hello,One of my customers purchased a 30kg item. After receiving it, he immediately requested a return, citing missing items. I offered him a prepaid return label, but he refused to use it and instead generated his own return label (approximately £3)...

Bought a mini fridge in September

I bought a mini fridge in September, they sent a replacement out in November, but now the replacement fridge has completely stopped working? Would I be entitled to a replacement?

Invalid address

I have recently bought an item. Seller has contacted me to say that he cannot open the relevant page to get a QR code as it says my address is invalid. He has tried several times and I have checked my address and it is valid. The address is as per Po...

Can I advertise anywhere for parts wanted?

Looking for particular Cash Register part can I post this?

Resolved! trying to partially refund a buyer

Hello - I'm currently trying to refund a buyer. The buyer stated the item was defective/ not fit for use. I accepted the return and awaited the item. Which I got today. The buyer did not send everything back that they should have - something that hol...

how to encourage vendor to answer email.

I am wanting vendor to confirm that he/she has noted a change of delivery address from the one (my home address) that came up automatically when I made a purchase.Purchase was early this morning. Corrected delivery address was sent immediately afterw...

Refund claim after 105 days

Hi all,10th February 2025 sold some lathe collets. Ebay invoice shows item dlivered (see below). Delivered on 14 Feb'Great. Your order was delivered.'Buyer has now made a non delivery calim after 105 days! No contact beforehand.Package was sent Royal...

Resolved! Royal mail tampered with delivery

I have sent a graded Pokemon card via royal mail special delivery but when the buyer received the package it is clear it has been tampered with and the card swapped for an ungraded card of much less value. The buyer now wants a return but obviously c...

Postage voucher not enough

Hi there,Ive recently posted an item using the pre-paid postage voucher from eBay. The item got held by Royal Mail and needed an extra £10 to be collected by the buyer. is there a way to get this back from eBay as the postage voucher was clearly no w...

Photos

I cannot view any photos whilst viewing items for sale

Resolved! is it safe to change delivery address at buyers request?

I have sold an item today and the buyer has just messaged me and asked me to deliver to a different address. Is it safe to do this? If I have problem with receiving payment will I still be protected?

How do I mark an item as delivered? It was sent a different way, not ebay postage.

Incorrect price

Hi I’ve advertised an item for £200 but the buy now price says £20 and someone has bought it. Please help me

Poor quality

Hi all.. I bought some foot *bleep* for my soon a few days ago. The order was delivered on Wed 28/05. I pumped the *bleep* for my 6 yr old son to kick around and in half an hour of kicking the ball around this us what happened.. what do I do.I feel i...

Setting up a listing page

Hi, I'm a long term buyer wanting to start selling and need some help please. On the preview page it shows collection only from my home - this is not what I want at all, am I able to alter this to the item being posted or collected from a nominated c...

suspected hacked account

Hi!I was asked to change password for my account. The next day I was asked to put in the new password, and then I got a message saying that;-Hi Jayne,We noticed a new sign-in on your account at ebay.co.uk. Here are the details:Time of sign-in30-May-2...

A Bad Experience With A Buyer

I sell mainly records and I recently stupidly sent out one wrongly, the correct artist but the wrong record. On being informed by the buyer I immediately sent out the correct one and I asked him if he would return the wrong one if I sent him the mone...

Petrol money

How can I get petrol money for a delivery.

General comment

After 25+ years of 'Private' selling I wonder, if like me, many on here now feel that we are working for eBay.

Making Withdrawals from Ebay balance

I have attempted to withdraw some money from my Ebay balance, and need to know when will my Ebay balance reflect the amount I have withdrawn from it, does that happen instantly or does it take a couple of days to show up on my Ebay balance?

I bought a lotion and i not received it and they sent me message that my order has been delivered

please i wanr the customer support to review my recent purchase i did not received my order i need my refund or i need what i purchase please

Expensive item. Buyer requests cancellation

Sold item for £3650 (scooter) buyer was due to collect Sunday but has now requested a cancellation. EBay have already collected circa £50 selling fees. Will this be refunded or am I out of pocket. thanks

Parcel Force Label Invalid

Hi. I just went to drop off an item which had an eBay-provided Parcel Force postage label.The Post Office said the label is not valid, so I had to buy the postage again.Is there some way of contacting a real person to obtain a refund as the automated...

My eBay wasn’t working so I checked out by guest

Good afternoon, I couldn’t log onto my email so I used check out by guest to purchase a shock for a mountain bike. I can’t recall an email of confirmation. It was purchased on Friday 23rd May and I have a copy of my bank purchase. Would you be able t...

Returned item

I returned an item and it wont let me add tracking details, i have contacted the seller but they are not replying

Payment on hold

I need to speak to someone in person can you give me a phone number so I can call

Payment for items bought on Ebay

Hi all, is it just me or does anyone else object to Ebay taking and holding your card details? I get very pizzy about who has access to my financial details. Most people should be careful with their finances but maybe it's just me that objects is I a...

Resolved! Payment to Ebay Account

I have a payment which is due to be in my Ebay account today, but so far, this has not been done. Why has this payment not gone into my Ebay account as yet?

Selling tools

I have a notice of a item that needs to be despatched the I was sent and received so can eBay remove the notification

Problems with Evri

Evri courier collected the parcel, but it doesn't show that it has been collected. Tried to contact Evri, but no luck with the bot, tried to call, but it says that the parcel is still with me. What should I do?

Private seller fees

I thought it was free for a private seller to list on eBay so why have I been charged 36p?

Return an item

I requested to send back an item and received an email with a link to print a returns label however when I click the link it says somethings gone wrong, it’s not you, it’s us. Please go back and try again. Anyone have any ideas? Thanks

returning an item

i recently bought an item which was unsuitable for my laptop. i requested to return it and ebay gave me a returns label to send the item back. which i did. but today it has come back to me - saying addressee gone away. i have tried the automated conv...

Account closure

Hi how am I close my seller account?

Shoes

Hi How come some products take a long time to arrive please? I understand if something is coming from abroad it takes longer but items shouldn't take forever I mean several weeks. Please advise. Recent buyFootwear.

Possible fraudulent putchase of my item

Someone has purchased an item i have listed but it doesnt seem legitimate. There are random characters after some parts of the address and the contact number isnt a uk number. If i post the item and it ends up being fraudulent will i risk losing my m...

Sold item. Postage was wrong Royal Mail won’t deliver

I sold an item on eBay. The postage was fully automated by eBay. I posted the item. Royal Mail have said it’s too heavy to deliver so the buyer will have to collect. He’s saying I shipped the item incorrectly. But the item is in its original packagin...

Unable to provide address to buyer

Hi, I sold a piece of furniture for collection only, but now that I'm trying to provide my address to the buyer, eBay messages to say that my email "contains information which is not allowed " ...any thoughts would be much appreciated.