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Seller News: July 2025

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Wrong box

I have found a box with an article in it. Left by Evri ebay simple delivery. It has my name and address on. But it is not mine. I did not order it. I have tried Evri 4 times to no avail. ebay say they do not know anything about it.They both keep aski...

Payment held

Sold item and sent and delivered Friday mid-day all happy and positive feedback left both ways I've waited the 2days from delivery also been on chat was told wait.. still nothing chat again was told payment been manually released and told wait 24 hrs...

SKU - 2 questions

FirstDo I need to have a shop subscription for SKU feature? Or it`s enough to be business seller?SecondI read on ebay page that SKU or listing after not selling for 12 months is inactive. Currently I use SKU to know which shelf/box is my item located...

Make an offer

When making an offer why does eBay take payment now as when before when you made an offer and if the buyer accepted you would then make the payment by you own method choice, I mostly use Klarna but it doesn’t give that option it just says pay pal or ...

VIP Mobile Numbers

Does anyone know why eBay now ban the sale of VIP Mobile Numbers?I have had an eBay shop for 20 years with 100% feedback and 5 stars across the board - recently I've been having increasing success selling sim cards which just happen to have memorable...

CollectPlus

I got a text today CollectPlus with a code and instruction to collect by 19/08/25. What does this mean? Do I have to go to a collection point? If so, how do I know where to go to? I thought I was buying for postage to my home address. Not familiar wi...

delivery options

Hi all, as of today when I am trying to list an item it appears that the simple delivery has vanished and eBay won’t let me select a postage method which is stopping me from completing my listing the error message I am receiving is to update my posta...

Saved Searches

My Saved Searches are not updating on the app at all. Usually hundreds of new listing's, but nothing. Ive uninstalled, I've cleared cache and all info. Ive deleted and remade the searches. Anybody else having the issue?

Resolved! Registering cash sale

Took cash for an item collected from the house, nether seller nor buyer knew anything about collection codes - buyer has tried to raise one retrospectively but can't ... happy to set my account straight but can't find a simple way to mark the item as...

Return request

EBay have sent me a message ‘ We’re contacting you about a return request my buyer opened…this order was processed through simple delivery, so we handled the return on your behalf. You don’t need to take any action and you won’t be charged for this r...

account suspended after 3 years

Hey, Today i am really upset as my eBay account got suspended after 3 years of work on it and having 3200 plus positive feedbacks and 95.6 % positive rating, but eventually eBay just suspended my account without asking for any verification. I work on...

Preferences

I posted an item yesterday and selected returns accepted for 14 days and selected the simple postage option. Then once it went live it said I didn’t accept returns and also accepted click and collect (which I don’t). That’s one issue. Ive gone to pos...

Resolved! Sale item has been hidden!

I just spent ages setting up a sale item, listed it and have just received a message saying it has been 'ended' and I must revise the list - I go to revise the listing but the link is 'broken' and just opens a dead page! has the site been hacked? Thi...

ACCOUNT SUSPENSION

Hi , I have received an mail that my account has been temporarily restricted from selling and buying on eBay because of concerns about your seller account. I was not given any reason, Do I need to wait to be reviewed because I could not find and link...

Fraud

Hi, I am trying to contact somebody reference somebody using my credit card on Ebay but not through my account.I have all of the transaction codes through my bank and was wondering if somebody can help me

Signing in and proving my age.

Firstly, I wonder why I have to sign in every time as I always tick stay signed in. Plus I am continually told my password is wrong. No - it is right. I tried to order a tree lopper yesterday and suddenly they want my bank details to prove my age! Ei...

Policy Violation

I have a board game listed called "Cash N' Guns" It has been called as a Policy Violation under the Firearms Policy! It's a board game and there are dozens of them on ebay but for some reason mine has been cancelled. What can I do?Any help much appre...

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Resolved! Confirm your primary dispatch from address

Hello, I am having a little trouble. From the MyEbay page if I click on the 'Accounts' tab I get asked to confirm or change my 'dispatch from address'. A box pops up telling me the current setting(which is correct) and suggests I change it as Ebays t...

Account Restrictions

My account is restricted and I can not get it resolved. The time line of events are roughly as follows. I bought a product. There was a mix up with the mail but it arrived after the refund had been issued. As a sole trader, I asked how I can pay them...

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Ebay Simple Delivery

i sell framed autographs some are A2 20x18 inches in size and once packed are a Parcel force Large parcel but Ebay Simple Delivery only gives me small or medium size parcel option. I cannot even adjust this at the post office as Im tied to the label ...

selling

i am selling,the item is bought but when i confirm collection i need a code , the code was in my email confirmation which i cannot find ....please help

Refund out of my own funds

I had to refund someone's order because I'm travelling abroad and cannot post. eBay took the funds out of my balance, the money earned from my previous order.Do I get those back? Cause the buyer I cancelled, I didn't get their funds either so now I h...

Tax

I am selling football programmes i collected over 20 years ago,is the amount 1000 or 1750 each year before the tax man might be interested

Adding New Team Members to sellers account?

Hi,Having difficulty adding new Team members to my seller's account. There is no add member button as per the instructions from ebay help. Can anybody help. It's an old account with selling just been set up (it says that shouldn't matter. Any help gr...

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Resolved! listing not showing

Hello, my account details are fully verified and registered in the UK. My listings are live, but they are not appearing in search results from other devices, and when I open one listing and click on “See other items”, none of my other products are vi...

Retrieving money

I recently sold an item for about £200 The item has been delivered , the buyer was satisfied and the money is in my e bay account. However its been there a week and i cant see how to get it paid into my bank account,Any ideas,Paul

Postage cost

Since today eBay is now giving me pre paid postage labels. Before I done delivery myself and sent 2nd class letters. With the new pre paid postage I am now at a loss with the items I am selling.Does anyone know if this is normal or how I can change i...

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A bid and an offer

Hello I have an item listed for sale and I have just noticed I have an offer and also a bid for the same item, I was wondering if I can accept the offer or do I have to wait till the auction has finished.Thank You

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However I can no longer see any listed items

I have had an ebay account for a number of years and have sold many items. I can no longer see any items for sale in my account. I found a sold item in my scam box. Now I cannot see as to what stage this item is as it is long past the despatch date. ...

Delete listings

EBay has removed some listings for policy violations. When I have checked my other listings there are a few more that could potentially violate eBay’s policies. I try to end these items but they automatically relist. How do I delete listing so they c...

Buyer gone silent on me??

I had an item on a 6 days listing. With 4 days to run I was messaged 4 times by a buyer who said if I put a buy it now on the item they would collect that day.To cut a long story short it was complicate because they'd put a bid on which meant I could...

account limited error

When i try to do listing on ebay, it says your account is limited please check your messages. I dont know whats the issue, I had talked with support team they said I will get the email in 72 hours but is been 7 days, i got nomail

My eBay

World market. Why am I being shown all these alternative items that have prohibitively high import and postage charges. Why am I receiving offers for stuff that are on a list of stuff looked at but not saved by me. These ‘offers’ are not appropriate....

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Restricted Items

Just tried to list a ceramic figurine head table lighter, much like many on eBay at the mo but have my listing cancelled by them as a restricted item. Anyone having same trouble?

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Sellar Accounts

Hello been a member since 2002. But i haven't sold on ebay since 2017 i have gone to sell my 3080TI laptop and for some reason it wanted me to update my details so i did then it seemed to have deleted all my old feedback from selling over the years n...

Resolved! Account verification

I have changed my address to new place where I am living now then eBay asked me to upload my ID documents and also I started to list items about 20+. My payout starting to hold and uploaded my e-Visa with share code under residency category which eBa...

Collection code.

I have received notification from ebay stating my Evri parcel is ready to be collected but i have not been sent any collection code just told to take photo ID to the collection point.

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Account blocked

My account got blocked suddenly after i hired a virtual assistant and give him a team access to manage the account. Without giving any proper reason ebay permanently blocked my account. Is there any email or official contact where i can contact to re...

Reviewing recently added bank account

Hi, I am a new eBay user and have had the 'We're reviewing your recently added bank account' for a week on my account now. I have seen a lot of people online saying that this should be resolved within 48 hours. I believe all details entered are corre...

saved search and watchlist

using the app my saved searches and watchlist are not appearing/showing says network error however i have good internet connection and the app works normally up to saved searches and watchlist any help ?

Resolved! messages sent

I had this message come through yet I have not sent any messages apart from confirming the book a customer was after was Not the one they were looking for, so no sale was madeDid I do something wrong by doing this??I tried to see the email sent but i...

Resolved! selling

Why does an item I have listed at £25 - starting price - show the starting price at £26.68 on the listing

Listings not showing

My listings are not showing to me in the search results after 24 hours even i copy the exact title of my product that i have used but i cannot found my products. However, the listings is showing active to my ebay seller center. What is the solution o...

Resolved! Am I allowed to advertise here, or any tips on how to get more views/sales, as a fairly new seller?

I started selling on ebay back in April this year, just selling mostly a bunch of my old vintage toys like Care Bears and the likes, though I also sell newly unpacked Pokemon cards I don't wish to keep myself. Since April I've made over £1000 selling...

Mark as dispatched

Hiive sent an item by email instead of by post, does anyone know if i will recieve payment if i havent posted the item? There used to be a ‘mark as dispatched’ option, but i cant find itthank you

Recall

I received an email from eBay advising me of a recall due to safety concerns on iPhone charger and cable.I emailed the seller who said they had been in touch with eBay and told there was a glitch and they were safe to use. Tried contacting eBay but t...

EBay app log in

Hi, I’ve just got a new iPhone and on Sky network. Everytime I’m trying to log in it wants to send me a text to verify it’s me. I never get the text though so can’t log in. Can anyone help ? I’ve tried toggling airplane mode and reset network setting...

Old eBay v new ebay

Well as an eBay member since 2009 and at the age of 72 i definitely am not computer literate even so I try and get by but all these changes by eBay of late are hard to keep up with the page layouts forever changing ( so you have to try and navigate y...

regarding order

i i ordered water filter from ebay seller but i didn’t get any tracking number. Delivery due date was 2 nd august but i didi receive and seller is not responding now

Account suspended permanently BBE. HELP

Hello, so after 16 years and over 2500 item sold ebay just suspended my account permanently for BBE. I had a couple of cases opened lately but nothing out of the usual. Late delivery, item not picked up ..etc ( common in worldwide shipping) I reached...

Restrict my selling

Hello Mates, My eBay business selleing account is restricted from selling . I was doing Dropshipping by using personal bank account for purchasing of my brother who is investor in my business which is non compliance as per ebay . I have all the purch...

Buyer reached out to eBay message.

Yesterday someone bought a dress from me and I sent a thank you message and I’d post that morning. I had an automated message back saying the buyer had reached out to eBay. I’m confused by this. They bought the dress. I printed off the label within a...

Parcel missing

I ordered almost a week ago, EVRI said they have collected it and now are saying they haven’t even received it. Nobody is helping , and the seller will not answer my messages. What do I do?

Selling Fees for Unsold Items

Hi all, I hope you’re having a great day! I have recently listed my motorbike for sale on eBay but it wasn’t sold, however I did receive multiple emails saying I owe them a listing fees and that my account has been restricted due to not clearing the ...

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Two user names

I have two user names - samkidd34 and kissam_fpu3wkotny. cam you please combine these as I have money against the second one and can’t get the money from this account.

Mark item as posted

Sold item, posted it without using the prepaid label now can’t seem to mark the item as posted. Have messaged the buyer with proof of posting but concerned I may not get paid. How do I mark the item as posted thanks

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Restrictions

After months paying into my bank account, ebay now say they can't verify the account. What the he'll are they playing at?

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  • 1 replies
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Payout less than expected

Hi, recently sold an item and everything was processed fine, no issue. Order total came to £12.94, but after deductions including, buyer protection fee (£0.73), Postage Simple Evri (£2.45), VAT (£0.49), and the Ad fee of (£1.45), it came to £7.82 in ...

Help please…..I have just received an order for a mulberry handbag sold as new and authentic.

Several screws have fallen out in the packaging from this new and unused item.i am very concerned it may be a fake. Mulberry are renowned for their workmanship and quality this is most worrying. Any advice on how to proceed …from you would be much ap...

Selling issue

Hi, need advice sold an item took it to post office with QR code . post office said not enough postage paid you have to start again, cannot cancel label as it says it's over 14 days old but it's not, go to the bot to get a call but it thinks im in Am...

mark as collected

hi I've just received a parcel and seller has asked me to mark as collected so they get their funds how do i do this as i can't find a option to do this

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post

i sold, buyer paid, was local so he collected, how do i deal with that on ebay re they are expecting me to buy a label but i do not need. buyer very pleased

violation

I have had an item suspended due to a violation / unfortunately it will not resolve the violation as the revise listing is not bold and when i put the curser over the revise button I get a no entry sign ?

Combined shipping with Simple Delivery

A customer has bought & paid for three items that I wish to send in one package. eBay have issued three separate QR codes. If I only use one label it will appear that the other two have not been dispatched. Do I therefor need to stick three postal la...

Seller to Buyer Messaging Page

Today, when I sent my buyer a message via the Order Details page, I noticed the following text on the message page. Your buyer has reached out about their order. Since you used Simple Delivery, we'll work with your buyer directly on any delivery rela...

User avatar by • Engager
  • 228 Views
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UK non-mainland postage

I have applied the postage rates to UK non Mainland deliveries , but it is not showing same rates for these postcodes starting from TR21-25, LL58-62, LL64-78, IV, HS, KA27-28, KW, PH1-50, AB31-56, FK19-21

Collection conformation

Sold an item for collection only, buyer paid and collected no problems but now i can't mark it collected without a code ? When he came i scanned his QR code and we presumed that was it and it would automatically mark it collected ? Isn't that the who...

Taking money out of account

I can’t remove the money from my account. It’s saying bank details aren’t verified but I have verified them many times. Is it because I have changed my name since getting married?? one surname on my eBay account and another on my back account?I can’t...

account change from personal to business

Hello I want to change my account type from personal to business, because when i was creating my account i accidentaly created personal one, instead of business, but now i cannot change it, so if anyone has a suggestion how to do it i would be very t...

Simple Delivery

Is there a way of changing the options for simple delivery+ I have recently sold an item but now find I cannot use the delivery method as not in my location?

Return

Hi, I’ve received a refund for an item through a return case. I never received a return label or instructions. Can you confirm if I need to return the item, or is the case fully closed?

Collection Issue

Good Morning, my buyer bought a collection only item and is being very difficult regarding arranging collection. I had previously given them days and evenings when I was available but they do not respond. Then out of the blue will say can I come now?...

New accont problem

Jeep getting network error saying not connected to Internet when I am and invalid token messages. I cannot access my listing's or list anything else. Tried app and browser and updating password. Any ideas

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app

was on website and given a link to scan from phone and install app on phone. Promise of a £10 voucher. How do I get the voucher. Installed app and all reference to the voucher disappeared!

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Re listing items

Hi can anyone help me since eBay changed to sellers not having to pay for postage and it’s now down to the buyers I am constantly having to relist all my items every 7 days is there a way round this … before it was about a month b4 u had to relist th...

Link in purchased goes to the wrong item

I purchased an item and just had it delivered. I am not sure if I have made a mistake or the seller misdescribed the item. When I click on the item picture in my purchased list it goes to a different item. How can I stop it redirecting as I need to c...

Refund

HiI made a payment on eBay with Klarna and the payment from my bank was made but it didn't appear in the Klarna app and it doesn't appear here in the eBay app in my purchase history either. I also contacted eBay and they told me that the purchase was...

Account restriction

My account has restrictions on.it for selling. I'm still allowed to purchase items but not allowed to sell and I don't know why. I've tried contacting Ebay but no joy at all. They say check my messages but there's nothing there as I haven't sold anyt...

Contact Ebay

Hey Everyone,I have had this account for an year now. Got good feedbacks and delivered best to needs. In between I had a few defects due to unseen circumstances related to Medical. I cleared them with eBay. Now it's been over 4 months and I still can...

Seat belts

I have been sold seat belts that do not fit a landrover and I'm having trouble returning. They keep offering a percentage off and telling me to sell them on to some else this has been going on for weeks what should I do. How do I contact PayPal direc...

Account closed by e bay but cant tell me why ?

Ive had my accounts over the years permanently suspended yet i have no idea why and they say they arent allowed to tell me .ive done 100% nothing illegal or wrong so why cant they tell me why ? Ive been stitched up somehow now permanently banned off ...

Sorting my stock

HiI see I can no longer sort my stock by item number (oldest to newest) am I missing something as I want to cull old listings as I put new ones on Any help appreciated Thanks

Postage lable

Hi I have listed an item on eBay and I stated that I will be sending the item 2nd class Royal Mail. But know eBay have sent me a yodel label that nearly costs more than the parcel how do I go about changing the lable?

Refund and return

I bought a pedestal fan but came with broken parts . Almost every part of the fan is damaged and I applied for a return and refund but there is no reply from the seller and no help from ebay. They are asking me to wait and I don't know how long do I ...

account issue

I believe there may be an issue with my account. I’m currently unable to send messages to sellers. Could you please help me check and resolve this?

Combine invoice

I’m trying to combine invoices for several items. Followed EBay’s instructions to select items, but no option for combining invoice comes up! Are my items nit eligible? How can I change this, my buyer wants to pull out otherwise.

Making a second chance offer

I have cancelled an order as buyer did not pay and no contact. Want to make a second chance offer to second highest bidder. Cannot find the way to do it even following all the help advice.

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Automatic relisting

I can’t work out how to cancel automatic relisting.it says remove automatic relisting from the drop down menu but the drop down menu does not have that option.Thank you

User avatar by • Visitor
  • 134 Views
  • 1 replies
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Restricted account

Hi, I have had restrictions put on my account stopping me from making bids and from selling but I haven't received an email why I have had restrictions placed on my account. What do I need to do?

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  • 175 Views
  • 1 replies
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Suspended account

Hi guys, Did anyone of you ever experienced permanent suspension of an account without explanation or any reason for? I opened a business account which is not that I am sending this message from and got it suspended in a day. I can’t contact with any...

Mark item as collected

Can anybody help?I sold an item as Collection Only. The buyer paid and then took the item but didn't have a code.I have tried to mark the item as collected in the Seller Hub but in the drop down menu there seems to be no option to mark it. My funds w...

Feedback

Am I the only person to get really annoyed when I'm "reminded" to leave feedback for an item that hasn't even arrived yet???

Refund or not?

The buyer bought the item and wanted to get a refund almost 2 months later. Within this time period the bags condition has significantly worsened and is no longer resellable. As a seller, am I in the wrong to say that a return should not be accepted?

Item refunded due to being ineligible for customs importation you WILL NOT RECIEVE YOUR ITEM BACK

Now my item is magically listed for sale on ebay at this current moment, I followed all the steps to send it overseas to Australia, I jumped through all the hoops to make damn sure this wouldn't get rejected and it has with no actual explanation, no ...

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  • 8 replies
  • 1 kudos

Resolved! Banna oil

I bought Banna oil from ebay app and I change my mind. if I want to cancel it there is on cancel in the app only return item even it wasn't arrived I don't understand now I'm Stack for Banna oil. I hope there will be solution soon.

Resolved! Simple Delivery postage label “you cannot cancel this label”

Hi Anyone who can help please simple delivery ~ I’ve followed all the instructions EBay give on how to cancel a Simple delivery label. When I do this via My EBay “Actions” or “Manage Postal Labels” and select “Cancel label” appears and message “you c...

refurbished air fryer

Bought airfryer 2 weeks ago…used twice and now switches off automatically. Contacted seller for advice/help today. No reply to email….asked seller to confirm they received email….no reply. Any suggestions?

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Resolved! How to enter 'Pre Owned' in the description

I see in many descriptions the term 'pre owned' instead of 'used' but I am unable to find the category when I'm listing. Is it only available for certain items or can someone please point me in the right direction. Many thanks. Clive

My buyer's offer keeps getting declined

My buyer has offered to buy two of the doors i am selling, the offer is above the min price i have set, yet it keeps getting rejected - the listing has been changed in line with previous advice I've been given on here - i don't know what im doing wro...

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  • 245 Views
  • 4 replies
  • 0 kudos

EBay paid refund

Hi, one of my sold items now says that EBay partially refunded the buyer. Any idea why this might have been please? The feedback I received from the buyer was that the item was as described, well packaged and good value for money, so I don’t know why...

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  • 200 Views
  • 2 replies
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Can't withdraw. Button greyed out.

Sold an item for £331 > waited for funds to become available (2 days) > funds became available in my balance > eBay won't let me withdraw it. > Called eBay and woman confirmed there are no issues with my account and no funds on hold. They're looking ...

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Glamour film

Ebay says i can no longer sell glamour films, yet there are some listed. I've appealed but they haven't responded to why others are allowed. Has anyone else had this issue.

User avatar by • Visitor
  • 184 Views
  • 1 replies
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Item removed

I listed a WW1 shell fuse and ebay removed it saying it was against their firearm policy. I appealed saying there were identical items for sale which had not been removed and that the item was over 100 years old and could not in any way be dangerous....

VeRO Dispute On Grounds of Parody

Hi, I'm a seller on eBay. I've recently received a VeRO dispute for one of my listings that has been up for years.It is clearly parody, and not an original, as it features several elements that distinguish it from an official notice.Can I get some he...

Duration/Expiration of Seller Offer

Hi there, I've sent an offer to a buyer who contacted me about my item and they haven't responded for 36 hours and in the meantime I've been contacted by another buyer who wants to move forward - when can I send the 2nd buyer an offer/how long does t...

Cant get to my cleared funds?

Hi All, I have posted on this but cant find or dont know how to get the post up. Any way i sold a water tank in late June and buyer paid. E bay said the monie would be available from the 8th of July but it still isnt there! I dont know how to contact...

Change return policy

Hello everyone,The Return policy in our account still contain old information. If I want to edit these using the “Edit” button, I am redirected to the general conditions. However, when I then edit the return conditions in the general conditions, the ...

Do you think that sniper software should be allowed because this makes eBay not a auction site but a

Do you think that sniper software should be allowed because this makes eBay not a auction site but a a site that only the Rachel can afford a monthly contract with a sniping company can use this is not an auction site be honest with the people that u...

Payment

I sold a vacuum yesterday and the buyer collected from my house in person and I scanned his code onto my phonewhy do I now have to wait 14 days before I can withdraw the payment

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from 80% organic sales to 0%

Hi everyone,I've been selling small goods on eBay for over two years now, and over time I’ve developed a good understanding of how things work. Typically, I sell 15+ items a day, with at least 50% of those being organic sales — no issues until recent...

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Ebay

Has anyone else noticed that Ebay have just stopped giving about there sellers. Whenever i speak to them they are not helpful and just read off a script. If you question anything they can get rude and aggressive on occasions. Do they not realise that...

Return

Dear eBay Support, I received the item from seller on 3 July, and I opened a return request on 9 July because the item doesn’t fit my car. The seller declined the return request without any proper reason, and the case was closed the same day. I was n...

Resolved! Change of address complications.

I have just informed Ebay of my new address. they have put a block on my account until i provide a photo ID. I am 74 years old and do not have a passport or driving license or any photo proof. What can i do. I have been with Ebay 14 years , can anyon...

items arrived to Buyer clearly

882196540101 Fedex Please checked opened case close because this items arrived clearly to buyer address and buyer also got buyer ordered items Order #:26-12935-93529Item no.:114123212195Case opened:06/18/25

Resolved! Including a photo in messages

Hi, Can anyone help please. I sent a message to an ebay seller and he has asked me to send a photo.I used to be able to attach photos to a message easily on Windows 10 (I just dragged them) but now I have upgraded to Windows 11. When I click onto the...

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Transfer items on retiring

At 81 I have been thinking of retiring. The problem is that I still have 2000+ items still on my user that iI wish to transfer to my son's user but I cannot find any way of doing it other than deleting them and relisting them one by one. My reckoning...

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