Seller News: October 2025
Read the latest updates to streamline your selling experience.
Forum Posts
Seller posted item but not to me
Seller has posted item .tracking shows as delivered but it was not to my address …it was to a Post Office 4 miles from his location. Tracking shows it was accepted, available for collection and delivered at exactly the same time .How do I report this...
Postage
I am selling items where I select the buyer to pay for postage. Yet when my items have sold and I go through the motions I end up having to pay? Why is this and how can I claim this back?
Receiving an offer for something that isn’t mine
I’ve received an offer for something I haven’t got. A jumpsuit which I looked at a few days ago but certainly didn’t put it up for sale as it wasn’t mine to sell. I can’t work out how to contact the prospective buyer. Can anybody help me please?
Problem with a buyer
If I advertised a coat with size 48 Italian and the client received the coat as tells me that wants to return it as it doesn’t fit but claims the size is wrong and not is a 48 when on the tittle says 48 and on the photo of the size it says 48, the bu...
Do I pay renewal fees every time I relist a vehicle ?
I have a moterbike for sale which cost 14.99 to list for sale. the listing ended without a sale. To relist will I be charged the 14.99 again ? thank you for any help
'How much buy it now' punts
I currently have a vehicle listed spares or repairs. I have little idea of the value so it's an auction with a reserve. But I am getting continual 'how much to buy it now?' queries. What's the best way to deal with these please?
Account restriction due to VPN??
A few months back I used a VPN while abroad—totally normal —and eBay locked my account, thinking I was hacking myself (??) . Tried calling support: impossible to reach a human representative. Back when I was dealing with this, they were only willing ...
How tracking proves you received the item
I should have received a parcel but didn’t. it was tracked and the seller said it was handed to me it certainly wasn’t so how does tracking prove you have received it they just closed the case
Best offer accepted and yet the price increases even though the price is shown as accepted
The above is a screenshot of an accepted offer. The prices are plain to see in £GBP. The offer was made in $US and whatever Ebay do regarding exchange rates isn't mentioned. So, in my mind, this is the legally binding figure that has been accepted an...
Buyer says they won't be able to receive their Evri parcel - what do I do?
So this is my third time selling on eBay, I got an Evri tracking link after using eBay simple delivery and completely forgot to write a return address on the box now the buyer is saying that they won't be able to get it at the delivery time given and...
No items recieved
Got couple items of seller never recieved said when buying buyer protection at sellers page but eBay says its not covered seller not messaged me back at all over 3 weeks eBay closing issue on 8th this month how can it be advertised with buyer protect...
Defective Water Filter Cartridges
Defective items delivered in July, reported to eBay who passed on to seller. Seller came back with some trouble-shooting ideas (which were pointless) instead of sending return label. Then I was informed I had run out of time for return, and if I stil...
cannot log in to contact ebay
my brother cannot access his ebay account all his details are correct - ebay say phone 2086100157 and quote a fault/code number to resolve however bt say this is an incorrect phone number - how can he contact ebay thank you
Simple Delivery - More like Stupid Delivery.
I've just cancelled my eBay sale due to problems with postage costs. Was going to use RM signed for but had to use RM tracked at a lower cost of £5.15 but when I put the add on line the postage said £4.18. I can't see RM taking a medium parcel that w...
Seller agreed to refund for faulty item - but won't now issue refund
A UK seller sent me a faulty item (I sent independent evidence that the item electronics did not work). The seller agreed to refund in full if I sent the item back - I did so at, my expense (by then it was outside the 30day period). I have proof from...
Login cannot change phone number for verification , so cannot log in
Cannot login phone number my phone number has changed
Contacting a Seller
I am registered as a buyer but I am unable to send a message to ANY sellers. When I click on Contact Seller it takes me to another page but the word OTHER is not there and I cannot type anything in, thank you
Buying and Item delivered to Parcel Shop , for delivery, never goes any further! How are they doing
How are these scammers supposedly delivering to parcel shop,for delivery, get Tracking Numbers, item never goes any further!ebay steps in after a week! Get refund! Seller gets paid for not delivery!Happened 6 times now, trying to buy iPhone!ebay say ...
Showing on foreign eBay websites
Can anyone help please? I’m getting absolutely nowhere with eBay. I’ve listed items on eBay UK and I’m offering Global Shipping. They’re appearing on a lot of countries eBay websites but not appearing where I need to most - the EU websites. I comply ...
How to contact customer service
Is it possible to speak to or email customer service there appears to be no way via the help and contact options
charges incurred
Hi, I ordered a pair of front suspension arms (277348411981) for my Suzuki Celerio CK66 TKU and the seller asked for the registration number to make sure that the correct parts were supplied, which I gave him. I took the car into our local garage to ...
No Response From Seller
I have been watching an ad for a camera kit for some months now and sent a question to the seller to see if I could come and view it, they did not respond. Despite this, I decided to take the plunge and make an offer. This was rejected immediately an...
eBay's simple postage
I've been buying on eBay without any postage problems to the channel Islands for 20 years now all of a sudden the channel Islands have been excluded from eBay's simple postage system meaning we cannot complete any purchases which is covered by this s...
Payment on hold
Hi there, I originally listed my item to sell as buyer collect but have agreed to post the item to the buyer. I’ve paid for and created Royal Mail 48 tracked label but can’t find anywhere to put in the tracking number in order to receive my payment f...
False information on ebay item for sale
I wanted to report sellers falsley claiming an item is coming from England. Adverts complete with British flag and claiming to come from England are coming after five days from China to a British Parcel company who then send the items on from Glouces...
Buying options
Hi on more and more items that I'm interested in the button to bid or purchase has been replaced with buying options i get emailed telling me something im interested in is up for auction yet i can't bid or buy due to the button being buying options w...
Fake description on tne package
I have ordered and purchased Lipo Flavonoid, supplements. It was clearly described that one package has 100 caplets, and I bought it like that. When the package came to my place, there were 90 caplets in the package, so It is very unproffesional. Thi...
Late delivery rate
Dear eBay Customer Support, I am writing to request a review of a recent case where my on-time dispatch status was rejected. According to your notification, the following order was marked as dispatched and delivered late. However, I would like to pro...
return items problem
i have been issued with a refund but ebay will not allow me to amend the quantity of the items to be returned so that they will refund me with the full amount of the refund, does any one know how to actually contact ebay to ammend the quantity of the...
When to release collection QR code
Help please - I am buying a trailer for collection - received collection QR code from ebay. Seller says he won't release item until money is in his account. How long does it take ebay to move funds from pending to his account? I don't want to drive a...
Purchase from China
I recently purchased a pair of boots which looked lovely in the picture but when they arrived looked nothing like the picture and didn't fit. When l tried to return them l was told l would have to pay postage to China which would cost more than l pai...
Contact ebay by phone, how?
Hi all. I downloaded a postage label this morning and on it i noticed it included a return address for me that I have not had for 10 years. But when I checked that address is not included anywhere in the list of addresses on my account. I cannot find...
missing parcel
how do i speak to someone from ebay ? also i sent a parcel 2 weeks ago now needing to claim i done it via the ebay simple service (or whatever it is called) so i am wondering what happens after my customer gets refunded, can i claim anything for myse...
A REPEAT SCUM SELLER AT IT AGAIN
A habitual scum selling the same item repeatedly, never post the item, collects his money and relist the item again. WHY doesnt ebay block this conman from its site? EBAY seems happy to refund the buyer using its guarantee policy but never takes acti...
Postage labels
How do I cancel a postage label I’ve put the wrong weight on it
Simple Delivery - DPD Rip off
I have just sold a golf club shaft. Because it is considered by Simple Delivery to be a "Bulky Item" the only choice of carrier is DPD at a cost or £12.97! The actual size of the package is 100cm x 5cm x 5cm and it weighs about 500g. The cost to send...
How to post quad posters? No reasonable option to ship anymore.
Since the implementation of simple delivery everything became anything but simple. I sell my quad posters rolled in tubes which are approximately 90cm in length. On the listed sizes of the parcel there are no tubes. If I pick medium sized parcel, the...
Vat
I'm just wondering, is it normal to be being charged vat on top of the purchase price on all my recent purchases?I'm in the UK , buying from the UK and having delivered to the UK.
Insertion Fees
Hello Everyone. I've been charged 12 x £0.35 insertion fees. When I placed the adverts the screen message stated £0.00 insertion fees so this charge is unfair. Where do I go to contact Ebay? I've tried the 'Contact Ebay' but get a very generalised an...
Very frustrated with eBAY - going around in circles and no way to get any direct advice or help
Simple thing (or so you would think): I have been told there is going to bean automatic payout to me made. I do not want the payment to be made (I have my reasons - I have my eye on something that I would like to buy, but not yet).Try to stop the pay...
Posted wrong service
I sold an item on eBay where the buyer selected Evri as the shipping option. I wasn’t able to use Evri, so I sent it via Royal Mail instead. The item has been delivered and the buyer confirmed they’ve received it, but I can’t find any way to manually...
Item received not as ordered
Ordered dvds of neighbours.Picture shows 10 dvds each with picture on front. Received only 1 dvd which was an untitled disc and was obviously a copy.
Being charged shipping I didn’t use.
Hi. I’ve sold something with you. You have deducted the price of eBay shipping from my balance . But I used DPD privately. Can you please return this cost to my eBay balance?
Am I missing something.. postage details shown to buyer.
I sell lower priced items it only makes sense really if i offer free postage to use 2nd class royal mail letter or large letter anyway this isn't the problem. This week I have had a plethora of people asking why I haven't yet posted items and why the...
International shipping
Hi there, eBay is trying to suggest £315 for shipping to Singapore from the uk, I can get this for much cheaper with parcel force. Can I just do this and add a tracking number or do I have to use eBay’s courier suggestion. The buyer has paid me what ...
Buying options you cant purchase this item using our app add to watch list
Buying options you cant purchase this item using our app add to watch list it won't let me make an offer or purchase the items but I dont understand why
Resolved! Damaged item in transit
Hi, I posted a mug well wrapped in bubble wrap and wedged in a small box with more bubble wrap so it wouldn’t move, I put fragile stickers on the box - which i think is an incentive to give it a good kick around sometimes - it has arrived at the buye...
Buying options
Yet again another notification saying this item is up for grabs dont miss out bud now HOW that's my question because it only has the buying options instead have messaged many sellers about this and contacted Ebay many times still nothing in fact its ...
Lists
I have lists of different clothes I don’t even like the clothes. Does anyone know how to delete this lists. I never ask for them
I have had £96 .74 taken out of my account on 3rd of oct ref number MRN39200573187 DDR can you plea
I have had £76.74 taken out of my account on the 3rd of oct ref number MRN39200573187 DDR that was this for
Add to watchlist - no facility to buy now
To any seller selling "information " only items (if you sell products ignore) Informative items - can you check your item(s) on a) laptop or main computer- no issues you can buy no problem - everything good HOWEVER b) on your mobile only , check the ...
Payment not released by ebay although that my buyer had the QR scan code and I scanned
I have sold two items to two different buyers and I scanned their QR collection code and the ebay is holding the payment as pending and advising that there is another nearly three weeks for the payment to come through. Obviously, Ebay does not have a...
ebay customer service contact ?
I have tried to get in touch with Ebay customrer service, but have not be able to get a number for them..
Resolved! I have contravened rules
I have received a notification from e-bay stating that I have contravened rules relating to direct contact with sellers agreeing to sell outside e-bay. I have not knowingly done so. I have relisted the item and received the same e-mail. Can someone h...
Terrible eBay advert with two males shouting over antisocial audio speakers in a small residency ?
Who does one complain to; is being shown on Youtube and Netflix, perhaps other channels, also secondary variant published on youtube.com/@eBayUKofficial; like 2x 1m tall 500w (?) cabinet speakers, 2x idiots, one also turning antisocial, both shouting...
Bladed items
Hi, Because I want to buy a bladed item it won’t let me unless I prove my age with a credit card which I don’t have! Is there any other way I can do this? Thanks
What to do when a seller ignores your cancellation request
What can I do when I get no response when asked to cancel an item
Simple delivery and packlink
I sent a dress via evri mid september using simple delivery and ebays recommended parcel size. I have now received an excess postage charge from packlink as they say the courier has said the parcel was heavier than the label allowed.Firstly how does ...
Refunds to an old payment method
I’ve had a refund sent to an out of date payment method/card. How do I contact EBay to resolve this?
No delivery or item or refund.
Hi there. Anyone have any ideas if there is anything I can do when a seller didn’t post the item I purchased and said they would have to cancel the sale and refund me…. But I’ve only just realised and is too late to report? (Been occupied with a term...
Promoted Listings fee
I am just disgusted at how ebay managed to get a promoted listings fee on my account. They probably managed to trick me and it is basically a scam. Further more there is no way to complain about anything unless you post a physical letter. Very disapp...
Payments on hold- mc011
Hi Alli have been with ebay over 20 years-selling for over 10 years and have very recently changed to a business seller (i didn't know this was mandatory) even though i was completing my annual self assessment accounts as a private seller the last 2 ...
Can't add / update existing combinations in multi variation listings
From around 5pm on 1st October, I've been unable to add and update existing combinations in my multivariation listings. When selecting the Add Combination option, I should be presented with a list of variations that I have already added and saved - i...
VAT buying
Hi, I have noticed that recently some of my purchases have been subject to VAT and 2 of the items are childrens clothing which are exempt.just wondering if anyone can give me feedback as I have just phoned eBay and the only explanation was that maybe...
Stagnant listings report
I was recently removed from ebay concierge, i wont get into that thats a whole other discussion being discussed by hundreds of unhappy sellers. How do i get hold of a stagnant listing report without ebay concierge?I used to just contact ebay and they...
Account Restricted
My account is restricted, but I have provided all documents. Can you review and reinstate my account?
The New eBay Absurdity . Where Does It Stop?
I’m going to ask this: If Amazon or any other seller platform told you to pay 2.5 times the correct postage and promised to refund the difference 21 days later, what would you think?eBay seems to think that makes sense , instead of just charging the ...
Seller
I won an auction, seller messaged to say “sorry this is no longer available” they haven’t refunded me and the item is already re-listed on their page with a much higher buy it now than I had won the auction for. I want my money back and this type of ...
No return label
I bought an iron which is faulty. He offered me an alternative and I turned it down so I want to send it back but he has not sent me any labels to send it back and I dont have the address what can I do? He is also avoiding my nessages
Royal Mail services to Canada are suspended due to a Canada Post workers' strike
Current Service Impact (as of late September 2025) Service Suspension: Royal Mail services to Canada are suspended due to a Canada Post workers' strike, which started on September 29, 2025.Backlogs and Delays: Canada Post is holding onto existing ite...
Best Offers
Hi,I received a "best offer" from a buyer for a pair of trainers that were listed at £175 and the offer was £150. I accepted the offer and printed the postage label but did not check my other messages in which the buyer was asking to cancel the order...
MC011 & Permanent Ban - A Warning to Sellers About eBay's AI Nightmare
I need to share my recent experience with eBay's "verification" process, which has been nothing short of a farce. This is a warning to all sellers who think their good standing will protect them. It started when my backup account received an MC011 re...
Differing monthly limits
On my seller page it has seller promotions - up to 300 per month, 296 remaining in a graphic. But then below I have the following: Can anyone explain why they’re different?thanks!
return item
I purchased a new pressure mat off ebay when it arrived it is part of a system ? my fault as i presumed it was a single item on trying to return I noticed no return policy ...is this legal as I have a ' part ' of a system that is no use?
Item broken and within warranty, seller not replying
I bought an item a few months ago with a 2 year warranty. It's broken and the seller won't reply.eBay are literally impossible to contact. Where do I go from here?
Dangerous product
I recently received an email from eBay about a product I bought that has since been recalled for safety reasons. I have sent two emails to the seller asking for reimbursement, but have received no reply. What do you recommend I do?
Offers
I have a buyer who is trying to send me an offer that I am willing to accept but the system keeps rejecting her offer before I can see or accept it
Buyer refuses to pay
Buyer sent me a message “cancel order please”, didn’t even ask if I would be willing to do so and gave no reason. I ask why and got “I don’t want it, can I not change my mind ……..” What, if any, options are open to me ? It’s very bad form, not good e...
Ebay Simple Delivery failed - item sent back to me (seller) and marked as "Delivered!"
Hi - i posted an item and used simple delivery from ebay who assigned Evri to this. The item was NOT delivered to the buyer (Evri stated "address issue" on tracking info and they put "return to sender" so it was returned back to ME. In doing so it wa...
Contact
Is there any way at all to contact someone in EBay rather than use the automated assistant?
Resolved! Item has been delivered by courier but no collection code sent
My order was delivered to the collection point, the tracking shows delivered and the courier has emailed to say it was delivered. However, I have not been sent a collection code; the original email says I must have the collection code to collect my p...
Postage
Please advise - I would like to know if I will still be charged postage even though I did not print any of ebay postage labels
random delivery!
I have had an item delivered that I have not ordered!. it's not in my purchases but has all my details for delivery What should I do ??
Resolved! Tracked item states delivered by buyer says they didn't get it?
I sold an item and sent it via Ebay's tracked delivery system. The item is shown as delivered but the recipient says they didn't get and now they are raising a claim. What am I supposed to do?
Simply delivery qr code does not work and I can't cancel it and reprint a label - what do I do?
Simply delivery qr code does not work and I can't cancel it and reprint a label - what do I do?
Resolved! Gumtree. Link adverts to my to eBay Listings.
As I no longer post items from my eBay listings, if I list on Gumtree, no longer owned by eBay and add a link from Gumtree to eBay?Q. How do I add this link, and is it acceptable?Thanks in advance
Unable to see photo album in my gallery
Has anybody had an issue with the app not seeing all photo albums in your gallery when trying to upload photos to list an item? My albums are on sd card. Ebay app has permissions. Vinted works fine ..?
Seller is a fraud
Please help me to refund back my money, this person is very wicked
Criminal offence by seller
I recently requested a return for an item that turned up not as described or pictured. I was met with a barrage of escalating legal threats until ebay stepped in and gave me a full refund and allowed me to keep the item. During our message exchange, ...
relisting
I want to relist an item I tried but failed to sell 6 months ago, but I can't find itThe reason seems that 'unsold' items has a date filter that has a maximum of 90 days.AI searches says this can be extended - but I can't see how. Does anyone know?Th...
Resolved! Simple Delivery Refunds not applying for over a month
From 29th August until now, eBay has not been refunding unused Simple Delivery labels, even though I have used the form to submit a refund request. That's nearly 140 orders. Customer service asked me for the order numbers so I sent 85 that were past ...
Getting Paid by Ebay not working
I have been selling on ebay for a number of years,I accept their changes, even though I do not like most of them. But the final limit for me is these past 4 days I cannot withdraw cleared / approved funds from Ebay,the box to enter an amount to withd...
Bug with eBay live-chat, unable to start a new chat
This morning, before 8AM, I tried to contact eBay using their live chat service. At the time, an automated message said to wait until they open at 8AM. I waited until after 8AM, but the live-chat history is stuck on what was previously open. In other...
final sold price not right
Ebay are putting in the sold listing prices that items sold for only £ 0.08 which has been very odd when some items sold for over £10 ,so why is ebay saying the items sold for £0.08 ,not very good one seller has quite a few of these £0.08 on his sold...
Proof of age problem.
Good morning. I have never had a credit card so cannot use one for proof of age. There doesn’t seem to be any other option to prove my age.
Problem with postage
I need eBay phone number. Please. Can’t find anywhere. Thanks
Dishonest Seller
Purchased an item from this seller five days ago, 26 September. Looking at the listing today, 2 October, ebay states that the item should be with me by the 3rd October, which is a 48 hour delivery time! However, I spotted a fault in one of the photos...
Buyer wants to return an item because they dont NEED it anymore
Buyer has payed and it has been dispatched but the courier is behind in delivering it to the buyer the buyer has then opened a buyer not received case and in which i messaged her and told her the situation to which she replied “its alright i dont nee...
Postage
I’ve sent an item with Royal Mail and not realised I’d selected prepaid postage label and I’d like to know how select posted on my account? The customer has received the item which was posted.
Tracking help
I couldn't get the prepaid tracking qr code to load. I had address so I posted it and paid. How do I change the tracking details?
Postage
Buyer Paid Postage but I Still Lost on Shipping – Need Clarification Hi everyone,I recently sold an item for £5.70 and the buyer paid an additional £1.55 for postage, making their total payment £7.25.However, when I purchased the postage label throug...
EBay AI stops sale saying goods unsafe as subject to recall
I’m selling a Shimano crankset. I’ve had an email saying EBay’s AI has removed the listing as it is unsafe or recalled and given me a link to the UK gov website. The email is to “educate” me on the sale of unsafe/recalled goods. Whilst some have been...
Hand delivery requires postage refund
I sold an item and was charged £3.7+ for delivery by evri. Turns out the buyer lived close by so I hand delivered it. Ebay suggested I would get the delivery charge back after 14 days when I didnt use the QR code or label. 18 days on and no refund. B...
eBay changes
Why have they just changed everything now I can't get anything to work from my phone. Why do they constantly make changes and break everything
Postage paid twice on one sale?
Hi I don’t understand why the customer had paid the postage and then I had to pay for a postage label too for a different price, I’ll attach the screenshot.
Purchase history .
Is there a way to retrieve certain or all purchase history after I've deleted it?
Uploading pictures
The listing page says there is a problem with the photographs but offers no insight in to what the problem is. Other people have reported this with no applearent solution. I am really frustrated
I need a courier for a large item.
How do I get a postage label for a courier to collect and delivery a large item? Every time I select it's weight, height etc it comes back with 'no service available' why have the options if they are not available.
Evri postage
I sold items on ebay and posted them via Royal Mail personally. However I seem to have been charged an amount of money for Evri delivery.Can anyone tell me why this has happened and if I can get a refund?
Seller, located in Leicestershire, has a return address in California - What can I do?
Hi,The seller of an item is listed as being located in Leicestershire UK. I purchased an item, which is not compatible, and therefore need to return it. Having started the return process, the return address is California, US. The postage to send this...
Resolved! Prepaid postage label insufficient
I have a prepaid postage label for an auction item I have sold.I have found the parcel is too heavy for the value of the prepaid postage.I know that I can choose 'Cancel label' from Selling\Postage labels but from the Help it looks like that would ju...
Return case, how to get buyer to pay postage?
Hi, i recently sold a wireless gaming headset that usually comes as 2 parts headset and a base unit. I only sold the headset, ad clearly stated "headset only" in both title and description. Buyer has opened a returns case stating it doesn't work, i m...
Seller doesn't accept refunds, but moneyback guarantee is on the item
The seller doesn't accept refunds, but moneyback guarantee is on it. Does this mean that if I buy it, and it comes faulty or if it is a fake, I can get my money back from eBay?The item; INIU Link Cable for Meta Oculus Quest Pico 4, Gaming PC Steam VR...
ebay cystomer service telephone number
Does anyone have ebay customer service telephone number?
slander! A customer bought 15 patterns of boot /wellie socks patterns, and 17chunky slipper socks
A customer bought 15 patterns of welly warmer socks and 17 patterns of Chunky slippers socks knitting patterns from me. I focused on copying these two patterns, along with my other sales. However, in the evening, while writing to thank my customers f...
buyer not provided 6 digit code on collection, uk.
The buyer did not provide the 6 digit number when item collected locally and therefore my payment remains pending, buyer not responding to messages, what can i do?
Resolved! Price changes when i go to buy.
Hey, An item is listed at £582.50 but when i go to buy the price changes to £699. I dont see any additional fees such as postage or custom charges so I have no idea why the price is changing. Anyone have any idea whats going on. Item link is https:...
Returns
Hi a buyer has made a false claim against me saying the product isn’t how it is online but I know it is and have evidence and it only lets me click return or offer a amount it won’t let me contact r bay as the buyer made a false claim what do I do ho...
I purchased an item which has been recalled due to serious safety issues.
There is a British government safety recall on an item I purchased. The seller is no longer on ebay. How do I request a refund?
System refused to give option of Simple Delivery
Completed listing to sell used man's shoulder bag £25 came to postage options systems tells me Simple Delivery not available for this item - why? I can find no explanation anywhere.
Dell Laptop Fan Noise
Hello. I need help. I just got this new Dell Inspiron 14” AMD Ryzen 7 Laptop and its fan has been making noise like an airplane. It is really getting frustrating and I am even embarrassed of taking it out to school. Could you please recommend somethi...
Simple delivery default
I sold an item today for £6. I stated onthe selling page that I would pay for delivery.As a result I didn’t choose Simple Delivery or Custom Postage as I was paying for delivery myself.I packaged the item and posted it this afternoon.I was shocked an...
Double listing fee due to buyer non payment
Hi...I listed a car as a classified and within minutes a buyer made an offer that was auto accepted. After 4 days it became obvious that the buyer was not going to complete the sale as he was not responding to messages or making arrangements to colle...
Non collection by DHL
Forces to use "simple delivery" for the first time, utter shambles.Sold item Thursday 25th (single golf club). Firstly, it looked as though it was going through Royal Mail, only for the delivery to switch to DHL when I went to book. Then, despite me ...
Returns and refunds
I return a controller doesn't seem to work from a buyer from Ebay seems the seller seems to be lying.
Simple delivery
how can we override simple delivery to use a different delivery service? I don’t want to use Evri to post an expensive electronic item, preferring to use the post office which offers better insurance and tracking. In my listing, I’m making it clear t...
Buyer Protection Fee
Hi,I’ve just received confirmation on a successful bid with confirmation of the amount + cost of postage.i went into my account to settle up my purchase and found this amount nowhad a buyers protection fee added.i was under the impression the success...
Invoices
How can I print off invoices for items I have bought?
End Listing
Hi all, I manually ended several listings that hadn’t sold, expecting to relist them later. However, they’ve vanished from both my Unsold and Ended folders in Seller Hub. These were not sold to buyersI’ve tried every route through the Help Centre, in...
Item not as described
I recently purchased a laptop off a private seller and this was advertised as having 16GB of RAM and an intel core Ultra 7 processor. Once received I discovered it's running on an intel core Ultra 5 processor. The laptop functions fine for my needs b...
Help
Buyer said he doesn’t receive the item it’s not true.all delivery details said otherwise that why we have technology .have every detail and tracking information show clearly he received his item.he’s just cheap buyer he want free item.and that’s not ...
How do i transfer money out of my ebay account? Thanks
Hello, How do i transfer money out of my ebay account? Thanks
Fake pearls being sold as genuine
I made three separate orders for pearls. I have received two which were described as perfect huge South Sea pearls. Both are in fact plastic beads with a pearlised covering. I have not yet received the third one. I have sent three emails re this but ...
Ebay is not helping me with a scam I experienced
Hello, I was scammed together with two other ebay users, and despite having paid for ebay buyer protection, I am receiving no real assistance from the platform. Instead, I am being redirected to the different payment method without any concrete solut...
Glass makers mark?
Hi, can anyone identify the marks on the bottom of what I think is a black amethyst batwing or umbrella bowl. It looks like a cursive N and an L? Is the TM also transient material or trademark ? Thanks.
Authentication
I’ve bought and sold items via eBay that have been processed via their authenticator. However, I’ve recently bought an item which was sent to be authenticated but it’s been delivered to a collection point and not the Rapid AP1 warehouse. Has anyone e...
Having to pay extra for postage
On several items I have sold since the simple postage system was introduced I have been having to pay more than the buyers postage rate.I have had one buyer having to pay £1.50 to the post office even though I have used the ebay postage.Is anyone els...
the product is defective
I bought a product on September 17th, which broke within 10 days. I contacted the seller but was offered a small amount for the broken component. What can I do in this case?
eBay won't list it because the AI didn't understand the title
I'm trying to sell an item from a company called Feedback Sports but eBay won't list it because the AI thinks I'm trying to sell eBay feedback! There are other items listed from this company - any idea how to get around this error?
Refund money for buyer
So this 0 rating seller hasn't sent my items nor will accept the cancel request.Messages show seller doesnt care, hes just taking the mick. Ebay chat doesnt work hasn't worked for a few days. Cannot contact anyone. Ebay told me I can make an item not...
iPhone 16 pro max scam?
Hi, I have wasted weeks trying to buy an iPhone 16 pro max with prices ranging from £600 to £1000. I buy it now with PayPal. I am given a tracking number and an eta. All Royal Mail 24 Special delivery. I then get a notification saying that the item h...
Resolved! Faulty item but no replacement received (beyond 90 day limit)
So I received an item, it was faulty, I reported it straight away to the seller. They responded and offered a reduced price, which I rejected (it was faulty). So they offered a replacement, no need to return the other. Great, except that never arrive...
Refund demanding more that what i received
Buyer complained that item was not as described (books were not in english) despite me stating multiple times and it being visible on the photos that they were not in English. But if it's an "item not as described" matter i have no say in it apparent...
Payment
HiIve just purchased something and eBay has taken it out of my account and out of my eBay balance. How do I resolve. Thank you
Really thick about this but do I cut of the top part of the address label
Really thick about this but do I cut of the top part of the address label
Checkout
When I’m going to pay for an item in my basket , the price is wrong.but I can’t get through to ebay
Vehicle
I bought a vehicle from a guy moving back to Australia, 2 weeks later his ulez fine arrived at my address and I'm liable. He won't respond after saying he would sort it out. What can I do
Collection
I sold 4 items to the same buyer he picked collection as he was local. However, 2 items went through ok but the other 2 charged him delivery. He has collected all 4 items from me now but ebay is still showing I need to post 2 items to him and I can't...
IOS 26 EBay Wallet Access
Since the last update to ios26 and getting an IPhone 17 I can’t access my wallet it comes to the authentication page with 2 factor security to get to it and I receive the text with the code that is correct and it approves it but it just kicks me back...
Restricted account
My account is restricted I can't list buy or sell or have any payouts ,my selling of Pokémon cards have picked up lately. EBay wants receipts of all of my single Pokémon cards, but they are gifted, my children's or second hand, and I have hundreds to...
Buyer didn’t received the item yet
The buyer didn’t received the item that I sent, it’s already past delivery date and the tracking still shows ‘we got your item at sorting hub’ since 23rd September, it’s already been a week now with no change in status. What should I do in this case ...
ACTIVE LISTING/ITEM NOT SHOWING IN SEARCHES
I have an active listing but it does not appear when a search for that item is done. Plenty of others there, but not mine! I looked this morning but not there, so I changed the title very slightly, but it's still not appearing. Even if I actually typ...
Prepaid postage problems
I didn’t realise the buyer had paid the postage and I’ve already sent the item at my own cost, is there a way for eBay to pay me the postage cost?
Didn’t get the delivery I paid for
07-13571-78035 This I buy it 3 weeks a go still didn’t get it please help be I am always shop from ebay
sold but can't see what packing I selected
Something sold but I could not see what packing size/weight I had selected for it.
Used MacBook Air Locked out
Hello community. Urgent advice needed! I bought a nearly new Mac in 2023, but after sending it for service, the store informed me it’s still locked to the previous owner’s “Find My” feature, rendering it useless without their deactivation code. Apple...
Buyer interested in vehicle
I've got someone interested in a campervan I'm selling, he called to say he's coming tomorrow but I've checked his user name he's new to eBay April 2025 and no feedback but I've got his telephone number, on the messages through eBay the first message...
Item not arrived even though sent through eBay with tracking
Can anyone tell me what happens, I posted an item through eBay tracking service and it hasn’t arrived. Buyer wants a refund quite rightly, but will eBay refund them or me as it’s not my fault it didn’t arrive
Refunds
I have been issued a refund accoring to the seller and ebay over 5 days ago but it has not appeared in my bank account.Is there anything i can do?Thanks
I cant find my order in my history. I need it to chase up my refund which is 2 weeks late
I cant find my order in my purchase history. I need it to chase up a refund which is 2 weeks late.
Resolved! Giving a buyer my address for him to collect item and pay at point of collection
Could anybody tell me please why ebay have changed things please. I have sold quite a few items that have been collected from my address over the years and the buyer paid when they picked the item up, but for some reason i just made a sale and ebay w...
Difference between order earnings and funds paid into ebay account
Hello I'm new to selling on ebay so please forgive if you have heard this all before I sold an item and after all the fees all said and done my earnings were £12.30 once this was paid into my eBay account it was down to £8.88 ? I just cannot identify...
Old phone number
A number that I removed from my account is still being contacted regarding my purchases, this number doesn't show up in my personal info, anyone know how to get rid of it/why it's still showing up somewhere even though it's not in my info? Thanks
Two item sold with one shipping label.
Hi I hope someone can help. I recently listed two identical items for sale and they were purchased by the same person so I placed them in the same parcel and as this parcel was still until the desired weight I only used one of my shipping labels. My ...
postage
anyone having trouble posting to Jersey Channel Isles
Incorrect label printed
Hi gang - I've printed a Royal Mail tracked label to post to a buyer and my parcel is bigger than the 46cm required. How do I print a new label at the correct size, please? The 'help' pages have sent me round in circles without getting anywhere. Than...
Resolved! Items recieved my address wrong name scam?
I've recieved 2 items from a user that look defo scam items to obtain delivery confirmation perhaps against another poor buyer, I can't trace the sender profile on here and can find nowhere on here to report and help eBay sort the dodgy seller our ? ...
Buying a item and asking ,for to reduce the price
Can I ask the supplier to reduce the itemes going through EBAY
technical error
Something went wrongCould not load conversation. Please try again later. How do I resovle this because some one has paid for an item but all my selling listings have dissapeared and I can't see if they have paid or who they are
main ebay page
why can't i alter main page filters i.e. list view , or latest listing ,or lowest price for example
Closing business account and need a personal account.
I'm closing my business ebay account and just need a personal account. Can this be done without having to go through all the ID process etc again?
Postage help please
Helloi I haven’t sold on eBay for some years I have just sold an camera worth £200ebay postage is confusing me . All I can seem to do is generate a QR code. To take it to a drop of parcel box . Does the QR code tell Royal Mail where to send it and wh...
Late postage or delivery performance issue
Hi eBay community, I have a bit of an issue with the account performance showing a late drop off which isn't accurate, I have the postage proof saying differently. I have asked eBay Ai I assuming to review this issue but because there is no section t...
Sellers reporting problems when trying to print prepaid delivery labels
I am a buyer who is getting (not all the time) occasional messages complaining that they are having problems printing address labels and are therefore unable to send items. A couple of times they have managed to get round this by writing out my addre...
Resolved! Commemorative coin confusion
I've never posted before so hope I have chosen the right section of the eBay UK Community.I have this coin to sell - 1981 HRH The Prince of Wales And Lady Diana Spencer Commemorative Coin.I understand that there's a big difference in value depending ...
Charge for postage label
Ebay have charged me for a label I haven’t used. I posted the item in a large letter which I paid for. How do I get the charge for the label back from ebay?
invoices
problems with sending invoices to buyers for multiple purchases from simple delivery
How kind should I wait for a pending payment ?
Hi,I have sold an item by reducing the price - one if the watchers made an offer which I have accepted . It now just says payment pending - but it has said this for several days. I have no way of contacting the person who made the offer to see if the...
Scam fraud false claim abuse
A buyer wants to return a item just because he had to pay customs fees. He falsely claim it's not working and he also wants a refund for the border fees. Can eBay accept it just with a photo of the phone turned off? Thanks.
Hello got a phone
Got a phone from a seller faulty after 3 months, returned they sent me a replacement , which is faulty after 10 mins after downloading all my info onto it, can’t get them to respond and can’t get eBay to do anything , don’t know what to do
How do you get paid?
So iv sold a cars wiring harness it's too big for the pre paid postage so I'm having to send with dpd that's now costing me extra which is what it is but how will I get the original payment if I never post that pre paid parcel? Says I get paid after ...
Unable to buy - restricted!
Hi all. No idea why I have been restricted to buy. Just happened. All items I have bought are paid for no. No issues with any sellers. I am scratching my head. I am also unable to add a new card to pay along with the current ones, unable to 'chat' an...
refunding "changed my mind" return , can I withold the Special delivery charge ?
Customer used "special delivery option " instead of our standard free 1st class postage ,,, Can I deduct the Special Delivery cost charged when making a refund for the "changed my mind" return?
Resolved! changing from private to business
Hi, i am changing from a successful private account to a business account. Presumably some of you will have done similar(recently), how did you find out how to adapt your account details, amend listings, carry over feedback etc? Is there any kind of ...
Return label query
Hi, I am returning an item, I have been told I will receive the label by tomorrow. How will I receive it? The collection by Royal Mail is also tomorrow.
refund
Subject: Refund Request – Item Not ReturnedHi eBay Team,I’m writing regarding an item I sold—a set of oil filters. The buyer has claimed that the item doesn’t match the description and is requesting a refund, even though the item has not been returne...
not receiving QR codes
Hi, is anyone else having problems receiving QR codes? On a few occasions now I have downloaded the QR code but not received it in my email, so am unable to dispatch item to buyer - have to keep going to speak to an advisor to get this resolved which...
Wrong account when clicking ebay
Select Ebay and up comes an account that is not mine, Don't know how to delete so unable to connect to my account t
Resolved! Watch fees
HiCan anyone help with the fees on a watch selling price £3750I have contacted ebay several times & the quotes have beenfrom £190 to £600.Using this extract from the fees page. I get closer to the lower figure.Watches, Parts & Accessories12.9% for th...
Prepaid delivery option unavailable
My item sold but the prepaid delivery would not highlight , therefore I had to send the item privately. Now the funds haven't been released, suggesting the item has not been sent. I have a receipt for the delivery. However, there doesn't seem to be a...
I need a copy of an invoice
Hello, my business account is locked and I need a copy of an invoice quite urgently. I have emailed support but no one has replied back.Do you know how I can get one quickly and if there is a UK number I can call to speed up the process?Thanks
I sold £600 worth of items on eBay but only received £278
This was my first time trying to sell something on eBay. I listed two items: a board game for £610 and a monitor for £600. A buyer purchased my board game, and I was very happy at first. I bought DPD shipping labels directly through eBay to send it o...
Buyer collected item from my place, but I'd already printed label.
Hi there, I wonder if anyone can help or guide me, since talking to a real human agent on Ebay is clearly next to impossible. Last week I sold three different bundles of vinyl records. I printed their correspondent labels to take them to the post off...
Pending Payment - Incorrect Shipping Tracking - Ebay won't release money
Please Help!So my dad sold and sent an item not using the original shipping that he paid for. He then paid for new shipping. He annoyingly didn't change the shipping tracking on the sold item so ebay isn't picking up that the item has been posted and...
Help - I think I'm being scammed
Hi I'll try keep it short. I paid for a laptop a couple of days ago. The day after paying, the seller writes to me to say there is no charger included, but they have bought a new one which will come separately with a different delivery. I replied say...
Speaking to the buyer
I listed a large sofa and it has sold. It is collection only and the person needs to come with a van and two people. I am trying to organise when they can come. But eBay has stopped all my messages - I can't even send a message to say HELLO I tried t...
refund
i have been issued a credit note but 10 days later no refund. it was supposed to be refunded in 3-5 days any ideas pls
Evri Collection of sold item
I have sold a large, but lightweigth, item and printed off the prepaid Evri label. Took it to my local drop off shop but they would not take it and told me to arrange collection by Evri. Cannot find anywhere how to do this. Help.
Resolved! How can I verify my age without a credit card?
Anyone got any ideas on this.Never had a credit card in my life and never will. If you ain't got it....I cna supply a pic of my bus pass if that would help.
Listing deactivated DUE TO POLICY VIOLATION.
Hi,I sell travel adaptors and, all of a sudden, eBay has stopped my listings. Customers who bought these adaptors were sent messages from eBay claiming the product has a policy violation and instructing them to contact me for a refund.I appealed the ...
