30-09-2025 2:36 PM
Customer used "special delivery option " instead of our standard free 1st class postage ,,, Can I deduct the Special Delivery cost charged when making a refund for the "changed my mind" return?
30-09-2025 2:42 PM
If buyer opened change of mind return, they pay return postage.
On receipt of item, you refund sold price & outgoing postage.
Ebay won't make you refund return postage, up to you if you do..