UK Seller News: April 2025
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Forum Posts
Item arrived damage - what’s the best course of action?
Does anyone know, what’s the best way to go about this, please? The buyer received the item damaged. 1. Should I let her open a return case or should I just refund her right away without opening a return case. I don’t want the item back as I can no l...
Missing address
I had a offer accepted by a seller and ebay automatically charged me. The seller has now cancelled the order after a week because they didn't have my address. Is there something wrong with my account? I have never experienced this before.
Direct debit
I have sold an item. ebay are asking me to set up a direct debit before they will pay me my money. This reads like a scam to me and I am not giving them new bank details. As usual there is no way to get to speak to anyone at eBay. Does anyone know ho...
Item arrived damaged through EVRI
An item I posted through eBay arrived savaged with EVri. EVri have not returned my messages. I can’t contact eBay anymore? Does anybody know how I can speak to somebody?
Return request issues
I sold a dress and have have a return request initiated. I have stated that I do not accept returns. The reason for the return was stated as item doesn’t fit with a message attached to say that the item says 14 but isles like a 10. It is a body con s...
Tried to log in several times to VIEW MY ORDER DETAILS...Now been locked out and system says Order n
I placed an order.then tried to VIEW ORDER DETAILS TO GET THE INVOICE.....But the system is saying "ORDER not found Unfortunately there has been an error retrieving your order"
Selling on ebay keeps coming up with unknown error when tring to list
Trying to list motorbike for sale keeps saying unknown error any idears
I want to contact and agent but can't find it, just the automated thing
How do I get help with and agent, not the automated thing, that's no good.
Messages
Anyone know how to stop e.bayers sending me offers when iv only looked at an item it’s so annoying if I wanted it I would buy it now I don’t look at so many items
Refund/Return Question.
I am a seller who offered a partial refund that was declined, however an compromise was made.The seller however is unable to cancel the return? What is the next step? I can only offer a full refund or get a return label and he has no option to cancel...
How does bidding work?
So i'm a bit confused by an item I am bidding on . i put an initial bid, then increased my maximum. But so far am the only bidder. Bidding shows the price to be at £90 (see screenshot). But on the main page it shows it as £94.32. Why does that happen...
Packlink eBay overcharging
Hi all, after years of Royal Mail use I’m now forced to use Evri. I posted an item weighing less than 200 grams and they want to charge me extra saying it was 4.3 kilograms. Absolute none sense but because I trusted them I didn’t take photos of the i...
Item never arrived.No response from seller
This has been going on for nearly 3 months now.Item ordered never arrived - only worth a small amount of money but that is not the point.Seller doesn't respond to messages.Ebay closed the case without getting me the item I'd paid for or a refund - al...
I bought an item. After a week later than due date it hadn't arrived. The seller eventually gave
I bought an item. It still hadn't arrived a week after the due date. Eventually they gave me a refund. I bought another one from somewhere else. Three days later the item turned up. Do I send him the money again even though I don't need it, post it a...
Seller sent cheaper item & wont the difference hi
Hi I desperately need help/advice,I purchased 2 CCTV cameras. received 1st one, then the seller decided to exchange 2nd one with a cheaper one.1st off seller offered 10% refund, cos I'm as valued loyal customer.i have been arguing back & forward.sell...
Is there an option to leave bulk Buyer Feedback?
Pretty sure there used to be a way to leave Buyer Feedback in bulk but I can't seem to be able to locate it via 'Share Feedback'. Can anyone tell me if it still exists as a feature? Cheers.
Resolved! Bladed items - letter opening knife
I had my listing removed and thought it was a silly mistake, but on checking it seems this is now real eBay policy. I would like to register my protest against this, whether it comes from eBay or the Government. The Government list of restricted item...
EVRI keep damaging & losing my deliveries
How do I get a refund? I keep giving refunds to the buyers however i'm out of pocket
Trying to list the first item on my new (charity) business account.
When it comes to starting price. it defaults to dollars. How can I change this default to sterling pounds?
two stage verification...
I have 2 stage verification on my eBay account, as I log in, I receive 6 digit confirmation code from bay, lately I get my verification codes as "Prove". any one knows if this is a spam or not.?
No views on items even when items are promoted
I’m finding that I am getting No views on items even when items are promoted. I feel that I list items at very reasonable prices but my items are just not getting looked at. On other selling forums I don’t seem to have this problem. I just wonder if ...
Resolved! Trying to sell something in UK to buyer in Ireland (EU) - buyer unable to select correct postage opt
Ebay say it is an IT glitch - keep reporting it - no one from ebay comes back and I think I will lose my buyer.When I review listing it shows as global shipping on by buyer is not able to use option and get's message saying 'unfotunately buyer does n...
Simple Delivery
Now that eBay are moving all private sellers to Simple Delivery and probably getting an over-rider from Royal mail and Evri. Isn't it about time they stopped charging FVFs on postage?
refuned buyer item not recived
refuned buyer as the item not recieved then 2 weekslater item turns up at the buyer how do i get paid for the item buyer not replying to messages its past 90 day so the automated service does not work need rto speak to some at ebay but unable to
Seller will not honer 3 year guarantee
Hi all - I used ebay messaging to contact the seller - to get a replacement under there 3 year guarantee because the battery will no longer hold a charge - they say is was a 2 year guarantee, in the message exchanges and refuse to help - as can be se...
payment
wondering why i get this "delivery running behind, original estimate was Thu 24 Apr - Thu 24 Apr" on my account when i shipped via DPD next day delivery, added tracking, delivery confirmed on the 24th and i'm still waiting to be paid almost £600. eba...
Selling abroad
I have recently sold an item for £400 to a buyer in Spain. I posted immediately and have proof of postage. Buyer complained that he had to pay customs duties. He then complained he hadn't received the item. I contacted Ebay UK twice who assured me th...
Unable to pay my listing fee.
Ebay not allowing me to pay my listing fee. Says make sure your billing address matches card details. It does !?
Bought somethi g electrical in July 2024
And it stopped working properly yesterday and I wanted to know if the buyer gets the same warranty on new products as a buyer would get in Argos or Currys. The seller on here is not taking ownership and basically told me to *bleep* off when I asked f...
Views going down?
Hi everyone, I'm so confused. I've had some items listed on eBay for a while now and sometimes they show as having views, then the next day the views on that particular item have dropped, then say zero? This is even when they haven't reached the 30 d...
Resolved! buyer has paid but hasn't collected
I sold and was paid for an item on 23rd April, but they have not collected, or answered my messages.Is there a cut-off point?
Selling
I've just listed an item and apparently I've breached ebay policy. Ebay sent generic email with endless possible reasons as to what is considered a breach of policy.But I have no idea what I've done wrong.Please help.
My buyer has underpaid the postage and is not responding to my message
Royal Mail rejected the buyer pre paid label as it was underpaid - suitable for a large envelope rather than small parcel. I have messaged the buyer asking them to re buy correct postage (eBay says buyer will not suffer the incorrect cost) and provid...
Posting
hi I was wondering if anyone could help me as I am unable to send a sold item through eBay. I have two chainsaws I need to send and when I go to get a label and arrange delivery service it won’t allow me to. it says no service available I think it ha...
Buyet collecting instead of posting
If buyer collects instead of posting what do we need to do to update system to acknowledge this..preferably while theyre still here..?..thankyou.
EAN number
HiMy first time asking a question, I am trying to list a Book mark in my shop but it will not allow me to do this until i produce a EAN number..I have listed other items and this was never requested. Advice and help is welcome.
Multi buy discounts
I have set my seller multi-buy discounts to 5%, 8% and 12%.This does not show on my listings, only as multibuy 5%. However, when a customer makes a purchase, it works out correctly, but I want it to show on my listing. Richard
Can’t get replies from sellers
Hi just bought something and seller isn’t replying to my emails. Also tried emailing another seller for more information and no reply. My friend is also having same issue with items she has bought - anyone else experiencing this? Wonder if something ...
Resolved! "View all details" does not work on "Order info"
When I go to "Order details" for an item I have paid for but not collected, under "More actions", there is an option "View all details". However, it does not take me to the listing page. With hindsight, I should have taken screenshots of the page and...
Buyer Not Able to Place an Offer
I have an item listed with buy it now as a fixed price, or best offer. An offer from a member was automatically rejected as it was way below the minimum offer price I would consider. They have messaged to say they would now like to purchase for a muc...
Pre paid postage link not working
How can I get this resolved? Clicking on pre paid postage link returns a stupid ‘somethings wrong’ error on app. I need to post the item. Bn
can't see my own listing in search but other people can and are bidding on it
Am I just being impatient - last time I sold on ebay - a few years ago - it was almost instant. TIA
Item has not arrived
I didn’t get my parcel yet i am trying to contact seller no one is responding
E bay customer service Does anybody else think their customer service sucks they should re named
Does anyone else think e bays customer service sucks. They should re name it NOT customer service
Update account 😡
Morning all, I ave stopped using eBay this last year due to the fact I am unable to access the app on my iPad. I am unable to update my iPad to current iOS update. All I get from eBay app is ‘update your device’ or ‘continue on older version of app’ ...
Resolved! Seller hasn't sent postage - feedback shows they've done this before
A seller sent me the wrong item. They accepted a return but failed to provide a returns label. Looking that their feedback its seems they've done it several times before. Tried to contact ebay but their automated service is useless, it just says "sel...
Resolved! How to inform ebay that I'm collecting item in 3 weeks time as agreed with seller?
I've won an auction for a kitchen. Agreed a date with seller for 3 weeks time, and will be paying cash on collection. Also agreed with seller.I'm concerned because eBay keep sending me messages to pay.I've messaged the seller to arrange the date and ...
Why is the 6-digit code system so poor?
Since the required 6-digit code system from buyers was introduced, I've sold 3 items that required a code and only 1 of the buyers was able to see the any email containing the code despite checking and rechecking their emails. eBay assistant offers n...
Created listing but when searching nothing appears
I’ve created 8 seperate listing for sps corals. All are active and getting very little views. when I do a search for sps corals I don’t see my listings ever showing. I shouldn’t have to pay extra just to have them show up in a search or have eBay now...
Return while on holiday
A buyer has returned an item but I can’t inspect it as I’m on holiday and won’t be back until after the refund is due. What do I do?
Age verification
eBay - we need to verify your age to make a purchase of a bladed item (a power tool) Me - I've been a member for 22 years, that's over 18 years. eBay - no we need your credit card to verify. But we don't accept American express or Mastercard as verif...
did not bid
I got an email saying I was bidding for something that I did not bid for. I didn't 'win' the item, but I could have.
Positive comment in Negative feedback
I have received 3 of my last 4 negative feedbacks as positive comments. Clearly the buyers have been making errors. After reading ebays policy it clearly states that a positive comment under a Negative feedback is a breach of ebay policy and will be ...
eBay Balance Not Correct
I have been selling some items over the last couple of weeks and although it's saying that the money is available, it's not showing in my balance. Two items seems to have gone through as that money is being used to pay for promotion etc. I should hav...
MULTIPLE PURCHASES? -also whats happening with Ebay??
another trap appeared yesterday, in the past (if i wone something) i would look to see what else the seller had for sale..... 'oh, can you please delay posting as i would like to bid on more items'? now the answer is a flat no is seller is under a wi...
Failed within warranty period but wont honour
Car window regulator advertised with a 2 year warranty, failed after 1 year but seller states no refund. In his terms and conditions...."part must be fitted by a qualified mechanic" (I am an engineer), but i would need to "prove this with a business ...
£50 ebay voucher
I qualified for a £50 ebay voucher, which I never recieved. I've now found it in my trash and it is out of date. Is there anyway I can spend it?
How to cancel an offer
How to cancel an offer ?
I'm trying to list a van for sale but keep getting an ' unknown error '
I'm trying to list my van for sale but keep getting 'unknown error ' message. I can't even get past the Title page with photos. Any advice???
Problem with buyer leaveing negtive feedback but admited he did it as bored part was fine
Comments: I contacted the guy asking whatvwas wrongwith caliper.. he said nothing! He was bored so left menegative feed back. I have all fb messages . He said he hasretractrd his negative feedback! ! want you to retract it ihave got 100% feedback for...
Request to list more items - query
Hi, I'm trying to sell an item but I keep getting the error message below:- This listing would cause you to exceed the amount you can list. You can list up to £3,700.00 more in total sales this month. Please consider reducing the starting price or re...
Cancelling after purchase
I had an item for sale on a buy it now, it sold yesterday. I hadn't realised the buyer had paid for the item, I wanted to do cash on collection(I'm new to ebay) I messaged him and his money is pending in my account, I tried to cancel, he then request...
Cancel postage label
I don't live near an evri drop off point but have been getting charged for the label even when I don't use it, I tried cancelling it within a couple of hours but it said I could not cancel it. I will stop using eBay if this continues as I am out of p...
Buyer Refunded, Seller Didn’t Receive Item Back
Hello,The buyer requested a return, and I approved it. However, I never received the item back from the buyer. Despite this, eBay refunded the buyer, and now I am left without both the item and the money.Could you please review this case? I would app...
Non collection of item sold
The item purchased from a buyer hasn’t been collected from the collection point address. It has been over a week. I have messaged the buyer but they have not responded. What will happen if they remain uncollected
Charge twice for one item
Hello, I’ve just buy an item and eBay charge me twice for the same purchase. I send a message to the seller and he cancel the order but don’t get how eBay will return my money because they don’t see second transaction. Can someone help me or tell me ...
Dispute a Dispute
Customer raised a dispute vis their bank goods are delivered now. They undisputed Im still being asked to refund How do I speak to someone
I am facing 0.36 Pound Insertion fee
hey, I recently created eBay seller account on my UK ltd base and my account have 50000 listing limit but still when I am going to upload any product eBay charged me 0.36 Pound. What's the solution?
Any one else having problems using ebay balance to pay at checkout
I have funds in ebay to use, this shows on every item I look at, saying buy it with your ebay balance.But when I get to checkout only my cards are showing and there is no option to use my ebay balance to pay.I have never had problems before, this has...
Changes to the advertised price and Buy it Now removed while watching
I put an item on my watchlist yesterday. It was advertised at £110 with Buy it now option. Today I decided that I could collect it and wanted to Buy it Now and found it was advertised at both £115 with postage of £20, then £100 with postage of £20 an...
Problem with buyer
I have problem with buyer. I made very good very realistic pictures. On original label is 100% lamb skin and this is original label and this is lamb skin. Buyer says that this is not real skin and is not as described. How I can prove my rights?
Item delivered and not registered on ebay
Hi , my item has been delivered , but not updated on ebay.
Tracking number
Hello i send the item and i want dad tracking number but I can’t
Resolved! Really surprised not to find a thread on this new HORRIFIC change to eBay policies!
Can't believe no one seems to have noticed yet the big change between 2 days ago and today (maybe it's just a glitch, only me? But I don't think so, as I think this is linked to payment being tied up with shipping somehow).I bought a book yesterday a...
PayPal
I’m struggling to get a label/postage paid using PayPal.
Category advise
I’m trying to sell my motorhome but it’s not coming up when I put motorhomes for sale why is that?
private seller selling fees
i have an auction listing on my private account that has ended. when i try to relist or sell similar it wants to charge me £0.35. is it not free for private sellers any longer? its a 7 day auction that was free to list last week thanks in advance
ad fees after refunded item
Do eBay still keep the money for the ad fee general after I refunded the order or do I also get the money back. I'm really confused.
Buyer claims i sent an empty DVD case with no disc inside.
Hi all,i sold a DVD and the buyer is claiming i just sent an empty case with no DVD inside,i asked if the packaging was damaged or looked tampered with and they said no.Every DVD i sell i always put some bubble wrap inside the case so the disc doesn'...
postage label
recieved ebay message by email saying item is sold and paid for including postage and you can now print off postage label now. go to do it and it cant find the item, the item has been on e bay for a while now but previous items put up for sale at the...
Selling an item but the parcel weight is heavier than I paid for how do I cancel the postage
Hi I sold an item and selected the wrong weight when I got to the post office it was 30g heavier and they said they can’t accept it how to I cancel the postage and start again
Where do I find my NI number that I've supplied to ebay ?
Hi.Where do I find my NI number that I've supplied to ebay ?
Resolved! Account close with no explanation
Just had my account closed without any reason after complying with sending documents and proof of purchase. Have £1000s on hold and a pending order to dispatch. What the actual *bleep* eBay... Reporting to FCA and ombudsman and moving to vinted.
Custom postage option still not working
Trying to list as well as revise listings to include custom postage 2nd class large letter as primary service. Whilst selection is possible, as soon as amount is started to be entered screen scrolls and option disappears. seems like eBay “resolution”...
Courier with Age Verification
I have listed Pizza Cutters but now I am getting this message. The listing has a policy violation. It's hidden until you can fix it. I have tried fixing it by selecting 'Standard 2-3 Day Courier with Age Verification' but still it does not work. Any ...
outbid with lower bid than my maximum bid
Hi,Hoping someone can help me understand this. I was just outbid on an item. I had placed a highest bid of £30.20, which I placed about 15 mins before the bidding ended. The person who won the auction won on a price lower than my highest bid. Do you ...
Postage costs for buyers not being listed on preview.
Posting costs for the buyers not being listed on preview of goods I want to sell. Only showing "collection onlyon preview for the goods I want to sell. Despite my clicking on the correct box to add postage costs to the buyer
Only enclosed half the order
A buyer bought 2 items I was selling. I didn’t realise it was one buyer until after I had sent one item. Now I have no way of sending the second item which should have been in the parcel. How do I send second item to them as I cannot reuse the label ...
Different method of posting an item
Hi. I hadn’t sold anything on eBay for a long time but when I did sell an item I was obviously pleased and posted the item via special delivery however eBay is saying I should have sent using their method! Too late now as the buyer will receive the i...
Resolved! Advice on Buying Pls
Hi. Looking for advice. I made 2 orders from a seller at the same time, just different colours. When received the items were a different brand and different sizes. Photos were taken and sent. Long story, Ebay finally sent returns labels and I returne...
Seller won't send item to my country after winning bid
Hi, I won an auction but when trying to pay it says the seller won't send to my country. I've contacted himand it says he can and sent me a screenshot that he does send to everywhere. What could be the problem here? Thank you in advance!
resending a invoice after me refunding
sending a invoice after me refunding a item as wasn't received , customer has now received it and wants to repay . looked everywhere and cant find a way to do it . Help please TIA Sue
Remove such bad sellers
Remove such bad sellers. Protect eBay's customers from so bad sellers who are selling defective products. Unfortunately I lost my money, and now I cannot take it back. Be careful eBay.
Cancel order
Hi I order by mistake at night and ask to cancel order immediately after I purchase. But later morning seller mark posting item and decline my cancel request. I not happy with what should I do thank you
Resolved! Can’t select Royal Mail 87p postage
Hi, I sell Pokémon cards so they’re pretty small and light I’ve sold over 400 and I use the 87p Royal Mail 2nd class letter option as that’s what I send them in - a small brown do not bend envelope. I’ve always done this never had any issues but I ca...
Correcting a mistake with Simple Delivery
HiI posted an item to a buyer with Simple Delivery and after posting, I realised they had ordered two items! I went to generate another label (and pay for it - it was my mistake) but eBay wouldn't let me so I had to go direct to Royal Mail to purchas...
No longer able to select Second Class Letter as a postage option? Only Large Letter available
Hi-there is no longer an option to send via Second Class Letter on the "Get Postage Label" screen - Royal Mail options show only Second Class Large Letter or First Class Letter? Is this a known issue?
Postage
Hi can anyone help me- I have sold a couple of item to the same buyer & will agree to discount the postage charge. Payment had not yet been made I had opted for Simple Delivery in the original listing Can I send a revised invoice which takes the revi...
Unable to cancel order
Placed an order by accident and went to cancel straightaway, was notified I was too early to cancel so waited and managed to after 9minutes. The seller cancelled my request as they had apparently already posted the item which I struggled to believe w...
Resolved! stolen
The bell is stolen I got a letter from the police The seller does not respond I want a refund. I have a letter from the police as proof HELP I DO NOT NEED PROBLEMS WITH THE POLICE
subscription
I've opened a shop. My choice of shop name was free. I select subscription and it tells me that my shop name is taken. It is taken 'by me'. I cant get a response from help and cant go any further. I'm ready to throw the laptop through the window. Has...
Can't select 2nd class 87p postage
Option for Royal mail 2nd class letter is not available. Can't find a work around either.
Resolved! Can't select 2nd class 87p postage
Options is greyed out when trying to fulfill an order, despite weight and dimensions not being an issue. Has anyone found a workaround for this, seems to be a popular issue?
I ordered Vitamin B 1 but your conformation says B12 due to arrive this saturday.
Hello Team. Last night I ordered a few item , among them VITAMIN B 1 but you are sending me B 12 Could you please amend it before it arrives on this Saturday.
Faulty goods within 6 months!
Can I get a refund when this happens? Sent two emails to seller requesting a replacement but no response! Have tried to get hold of Customer Services and can't get anywhere with that! Ebay has changed so much that I am completely lost of how to deal ...
The new postage system is not working
Why can’t I get shoe box size postage, is it so eBay can make more money
How do I speak to a human
Hi, Can anyone tell me how I speak to a human as they have defrauded my debit card!
Thieft
So the extra buyer protection they charge means nothing as a drop shipper has not sent an item and I'm now expected to eat a thieft !! It's a 14% thieft
Funds pending
I cannot get Ebay to release my funds even though the item has been delivered with no problem they should have been available on 28th but as of now are still stuck in pending I'm sure other sellers have this problem - surely this is fraud as it is no...
Because e bay don't do contact I will put this on here and see if anyone agrees
1- make a change to the profile settings so you can set your country as default , I'm tired of seeing items only to find they are in America or such 2- identify drop shippers as such 3- make buyer protection optional not a tariff
Resolved! who do I speak to about counterfeit goods being sold on ebay
any phone number any form to fill in, can't find any info on how to do this any help appreciated
new one
here's a new one , on top of charging me AND the buyer for postage that the buyer paid and arguing the facts that the invoice SHOWS the buyer paid and still arguing i have to pau postage from MY balance , there is yet another "glitch" in the matrix ,...
Can't select 2nd class 87p postage
Hi, I seem to be having the same issue as a few others I've seen. I am selling some of my sons pokemon cards, individually. Last week I had no issue setting postage as a 2nd class letter, for 87p. Now I can not select that option, it selects it, and ...
Resolved! Sold item, buyer returned but it has not arrived
Buyer contacted saying the item did not work, so I've accepted the return but it has not arrived with me. Parcel force tracking shows as delivered, with a blurry picture of a parcel, but no evidence of where it is - I am waiting for details from them...
orders not arriving
i have had 2 attempted deliveries to my post office but both failed how do i talk to anyone about this !
Funds pend
I’ve used eBay from the beginning and it was always the best and super efficient but now it seems to have aged and gone downhill and everything has become difficult. Why has the amount of time before actually receiving the funds from a sale changed t...
Parcel manifested with Hermes but no change in over a week
Can only the seller chase this up? The status of the order hasn’t changed for a week so looks like it’s stuck somewhere. i order from the USA to UK all the time but i’ve never seen this happen before. I’m starting to think it has become lost in ebays...
Item showed delivered but was left outside in unsafe place went missing seller is causing problems
Clearly see item left outside and instructions were not to leave any items outside as unsafe so I’m out of pocket seller is going around in circles with questions and answers
Posting using the ebay label system
Anybody else had issues with this?Yet again, it's wrong. What a waste of time as printed the label off and the EVRI drop off doesn't recognise the bar code.For a £10.00 item, complete farce, costing me more in time and inconvenienceI want to complain...
Return label
Seller agreed to a return. The return label was useless, Post Office wouldn’t accept it. Seller emailed me another return label and theItem was returned successfully but on eBay it looks like I haven’t sent it. Still no refund. I can’t ask eBay for h...
eBay sold me a UPS label not fit for purpose
There is no customer support ! I will leave ! eBay sold me a a UPS label, it cost over 40 GBP. We completed everything correctly and had to find depot to leave it ( no help) we left there, had notification that custom label and address were at fault....
I shipped, it arrived, im still not paid.
I've shipped out a VHS player, the persons address was usable but ebay couldn't let me use the simple shipping or any other shipping so I sent it via evri myself and as eBay usually is they've been useless when there's a glitch. Can't seem to find a ...
I bought items from a seller he sent me wrong
I bought 6 items which cost me £312 and unfortunately the seller sent me different item. He was claiming be innocent and he refused to issue me return postage. Please what can I do
I listed a car and buyer deleted his account and now ebay want fees
Why are ebay charging me fees for a car that I listed and someone bidded on and won and one day after deleted his account so there was noone for me to message for payment so I had to cancel and now ebay wants feesAlso they emailing me that's they're ...
Resolved! Negative feedback after 52 days after when i didnt accept returns
Buyer left Negative feedback after 52 days after when i didnt accept returns. Case closed, i din t accept return and explayned buyer why , where you been before...Item was ( new and factory sealed ) it s not about money 30 pounds ...point. Reported e...
Resolved! hatching eggs off for being livestock
am i advertising wrong they are not live stock till they hatch we eat them
Resolved! I have been using ebay for over twenty years why am I being asked for age verification?
As per the title, why do I have to give sensitive info, ie. CC info to purchase sharps, when I have been a member for this long.
Ebay account suspend
Hi i created first ebay account and it gona suspended and then I created account under my Uk limited company it still suspended and it says its permanent suspended. When i ask what i did they didn’t tell me the reason. Tell me what to do how to make ...
contact
Is any real customer service on ebay, not chat bot - it is not working. An email or phone number?
Delayed payment and relist
Hello, I am not a regular seller on ebay so not sure about all the rules. I had an item on auction that someone bought. I thought I had set a minimum sale price but the item was sold below that price. I noticed there was an option to relist the item ...
"it's now free to sell on ebay" really?
"it's now free to sell on ebay" really? goods sold £5What your buyer paidSubtotal £5.00 £0.92Postage £7.50Order total £13.42What you earnedOrder total £13.42eBay collected from buyerBuyer Protection fee -£0.92Selling costs £0.00Postage label -£9.06 o...
Simple delivery
I have sold an item where buyer pays the postage and I get a QR code to take to get Evri postage label with a specified date of 30th April by which I have to do this. My buyer has requested the purchase not be posted until 12th May . Is this ok to do...
VAT charged on UK purchase
I am an infrequent seller and have just sold an item to a buyer in London. They have been charged £7 VAT on a £28 item by eBay. If I understand the eBay help pages correctly this should not have happened. The automated assistant just sends me round i...
Show item as dispatched
Hi , I have sold an item and sent it by Royal Mail tracked but selling page says I should have used evri , so how do I show as dispatched , thanks
Chinese
Ive been buying off eBay for years but today I have been mislead again by Chinese sellers and I’ve had enough - EBay is doing nothing about it and you can’t speak to them about it so I’m going to take my money elsewhere. Really can’t understand why e...
More than average 'item not received' messages.
Is anyone else experiencing more than average 'item not received' messages for their sold items?We have never had as many as we are receiving lately, but can't understand why.Any suggestions please?
Partial refund - Individual seller
Hi, I'm trying to make a partial refund to a buyer for an item they returned. The buyer has opened a return request and returned the item, but the eBay return page is only allows me an option to make a full return. I've read the eBay guidance and fro...
Shop sale
Can anybody help me since Christmas? My eBay shop to now revenue has dropped by 90% has anybody else on here? I have the same problem
Hi, Can anyone help me please on how to link my Royal mail business account to my ebay account?
I have signed up for Royal Mail business account and would like to link my RM account to my ebay account. However, i do not know how to do it. Can anyone help me please?
Ebay App Tells me Free to Sell ..... I'm a business seller!!
Trying to list on the app. Click on selling as usual, the blue bar says free to sell and then I have all the awful options to complete the listing as per the private selling process.I've reported it, but I never feel sure they believe you when there'...
simple postage
Has minimum eEay rate for postage gone up from 87p to £2.70. I've tried three times to list a stamp item but when I attempt to list it it tells me that there's an error with postal information
Selling restrictions
Where do I go from here. - I've spoken to 5 eBay staff over text chat and they were all useless. - I've highlighted the issue ( my sellers account is restricted due to a negative balance of £10 that I can't pay because eBay won't invoice me)They say ...
Buying and sending it to my friend within that country....
Hello All ! I have bought many things previously for my friends in US . Paid for them with Paypal and had them delivered to her address in US. No Problem. Now, because of the items location I cannot buy and have it posted within US. I don't really wa...
Payouts
Why ebay not paying full amount of order earnings.. I had only one payout for today, and got only
I am arranging shipping for my sold item and not the pre-paid postage
Hi all,I am arranging shipping for my sold item instead of Ebay's pre-paid shipping label. Can I do that and get the shipping amount that Ebay has charged for?
seller has given a false address for the returned faulty item
Hi, I bought an apple smart watch on ebay - it was paired to another phone and the seller refused or was unable to unpair it thus it it didn't work. Ebay agreed the return but now the watch is on its way back to me as the return address is false/ doe...
Butchers Electric Meat Slicer
Hi, Ebay will not allow me to list as they think it a bladed item/ knife. However I see many already listed. Thanks
I have stopped ALL new listings of any small items on eBay because of the buyer protection fee.
I am not a trader but a private seller trying to clear items that were left to me in an inheritance. The items are all brand new and I have listed them at a price which is slightly lower than similar items available from UK sellers on eBay with the m...
False return from buyer
I have posted a monitor which was flawless never used and well packed. The buyer has taken few pictures and says the monitor screen is broken. in the picture I could see the monitor was plugged, set up, connected, and beautifully on the dest. Why wou...
Posting
I had the evri option for posting unchecked as we don’t have an evri drop off on the Isle of Wight, however my seller has brought an item with postage for evri, what to do please?
Return
Hello, guys , I need help with understanding how I can return huge , heavy orthopaedic mattress, weight about 30-40 kg , size 135x190 cm, I have chosen the parcelforse in UK , but the ebay system is asking to collect the mattress to the post office, ...
Option to download VAT invoice or any other form of invoice not available in purchase history
I am trying to download invoices for my orders for the last few months however there is no option available in any of the pages in my purchase history. I have been into each order detail screen and nothing there. Some of the orders are a few hundred ...
Subscription problem
I have opened an Ebay shop today. Filled in all the info requested/required. When I went to choose subscription 'message was there's an error on this page try later'. So I continued to fill everything in then went back later to selection subscription...
Verification
We are considering changing the name/contact details of the person on our account but concerned at the risk of suspension while the new details are verified. 1. What is the risk of our account being suspended while the new details are verified? 2. Ho...
Order delivered but tracking says no
I sold an item and sent it via Royal Mail tracked. The tracking says the item hasn’t progressed since being scanned at the post office but the buyer has confirmed it’s been delivered and they have left positive feedback. I’ve repeatedly asked the buy...
Listing issues
Hi for the last week I have had issues when listing items and relisting. The postage cost keeps saying technical issues and won’t let me post the item for sale . I’ve logged in and out and that hasn’t proved successful in making it work . Any suggest...
CASH ON COLLECTION QR CODES
WHY CAN I NOT HAVE CASH ON COLLECTION. I DO NOT USE QR CODES. HOW CAN I GET ROUND THIS - THIS IS STOPPING ME SELLING ON EBAY. THANK YOU FOR ANY SENSIBLE REPLIES
Refund
Hello, after some advice if possible please. I made a sale about a month ago, added tracking details etc. It has been showed as delivered with proof of delivery as 2 photos. buyer has opened a claim, saying they have not received their order. Claim w...
Resolved! Mouse poo
Hi , So I bought an item and when it arrived it was covered in mouse poo and urine. The seller said they'd send a replacement so I discarded to item since it was contaminated. The seller never sent the replacement so I've opened a case , thing is the...
I am trying to return an item under the one year warranty.
I am trying to return an item under the one year warranty, unfortunately the seller is completely ignoring my messages and ebay are absolutely useless as there is no way to contact anyone for help with this issue, could somebody please help, it is a ...
Postage
Can I get out of Simple Delivery? My only carrier option is Royal Mail, if I purchase a label through Simple the cheapest option is around £5 which is ridiculous for a small parcel. I have just sold an item that was listed before Simple where I charg...
Listing Format
Hi I have already posted this query before but sadly received no replies. My listing format suddenly changed. I list on my iPhone and it began to spread the description across several pages horizontally that meant anyone viewing would have to swipe o...
Refund
How do I get refund for an item i will not receive cause seller won’t post though I opened and closed the return case
Resolved! Charged for a postage label on item I was selling including free delivery
Sold a book recently to a local buyer. Item included free postage. He was local so I delvered personally myself. Now I see I've been charged for a postage label by Ebay which I never requested! Seriously why would I need a postage label? And I would ...
Large Stamp Collection to sell
I have collected stamps for over 50 years ,so have a huge amount that I now need to sell. I am wondering if I need to complete a HMRC self-assessment and inform UK tax office, or as I am not a trader just a collector over the years wishing now to sel...
Sellers limits
I’ve been a member since 2008 although I have not sold anything on eBay for quite some time.I was hoping to be able to list an item the price of which far exceeds my limit. Is there some way in which I can increase my limit? Any advice would be grate...
Giving my credit card details as age verification
Hi is it normal to give credit card details as age verification
Item Delivered By Royal Mail After Buyer Refunded
I refunded a buyer after 2 weeks as Royal Mail's Tracked 48 only update on their tracking system was received at post office on March 23. Yesterday, the item was finally delivered a month later and the buyer sent a feedback saying 'Thanks'. Unfortuna...
Postage receipts
How long to store postage receipts? I used to keep them 3 months but am now wondering if it’s too long as eBay give you feedback after 2 weeks or so and you get the money 2 days after delivery. is the sale complete with no repercussions after this ti...
postage for sellers
I have just sold some diecast models and the winning bidder has selected Evri for delivery. I normally always use Royal Mail. Being a dinosaur I have not got a modern phone or printer. I have plodded for ages to find how to post using Evri. I have th...
Buyer's username keeps changing
I've received ongoing messages over a period of days from a buyer and every time this person messages me they have a different username. I've been checking my order history too and their username changes on the order as well and the chat history is c...
Delivery
Hello,can I deliver an item that I have sold,thanks,K
refund not being paid
Hi Folks , first time using this forum ans near impossible to contact ebay in a nut shell i purchased a lawnmower last December from a seller who advised it was as new and in all working order I was having my garden landscaped and obviously i did not...
dimensions of postage label eBay selected
I have made a sale but I don't know the weight or dimensions of the postage EBAY selected. If it's the wrong weight I will have to pay for another postage which I'm unhappy to do. Does anyone know how to find out the logistics behind this. many thank...
Return address different to my address saved in my account
I've started printing postage labels direct from eBay, but despite me return address being correct in my account, the labels have the wrong return address on them (a previous address ,which is no longer in my account).I only have one return address s...
Buyer wants refund for an item I have proof of postage
I recently sold Bose headphones brand new. I was on holiday when they purchased so I didn’t inform them that I will post as soon as I get home. I returned on the Easter Friday with post office is shut until Tuesday. I posted on the Tuesday with the r...
ebay keeps asking me to confirm my sign in then tells me I'm in a different town
I sign in from my PC or mobile. When I go from one to the other ebay asks me to verify by text who I am. I then get an email telling me that someone else from another part of the UK entirely has signed in from my account and tells me to change my pas...
QR code not correct for parcel
Hello I sold an item and received a QR code for delivery. The post office scanned the QR code and said it was incorrect for the parcel length and so wouldn't take it. The eBay system thinks the parcel is on route. I can't find a way of generating a c...
Item sent first class instead of using prepaid lanel
Hi,I sold an item and the buyer immediately messaged to say could I send it first class as she wanted it Fri for a night out. I went to the post office and sent it first class, it was £10.95 special delivery by 1, the post office said we could not us...
Resolved! I cannot mark item as collected even though I have the money
Can anyone help please? The same buyer bid on two auctions and came to collect both. The QR code would not work when they collected the item (the first one did). I typed in the number and it didn't work. I went to desktop as ebay says in order to say...
commentaires
Tout le temps on me demande d'ecrire des commentaires pour les memes achats,Je ne comprends pas pour quoi on fait ca ?.C'une perte de temps inutile.Si on continue de cette maniere je ne vais plus laisser mes commentaires.On pourrait resoudre ca si on...
postage
I clicked on the QR code to send my parcel and realised that I had set it as a small letter which Royal mail would not accept so now need to change to parcel. I am paying the fees. says out for dispatch when shouldn’t really has never sent just click...
Postage labels brought via ebay not delivering even with tracking
I have had to buy postage labels via ebay. 2 orders not received by buyer and unable to track with royal mail. Keen for advise on how to fix and better approach.Unable to track a tracked service
Funds on hold due to Tracked Postage not being tracked
Am I right in thinking that I still have to wait 14 days from date of order to see my funds even though the person has received my item and left feedback? What is the point in using a tracked service when they dont track it? As a result what should h...
Bid failed
My account says I can’t bid or buy it because my account was accessed by a third party any help I only used my wife’s card?
Charge fees
Ive been charged 12.48 for a listing and it was taken down by *bleep*bay saying was a fake item when i brought out of a shop and had proof was real now they charging me for listing aint paying it on principle think ebay is getting worse and worse
Can I get eBay protection if the seller hand delivers item
Can I get eBay protection if the seller hand delivers item
Account Restricted
I have received this email from ebay ,Can anyone tell me is my account restricted or permanently banned > Thank you for contacting eBay Customer Service to help you further with the restriction placed on your account. I realize from your message that...
Opting out of 'Simple Delivery'
Hi. I am an experienced (private) seller of low-value memorabilia items which, individually, are virtually weightless and size-wise easily fit into a normal C6 envelope - all net proceeds to charity. Historically, I have mailed to UK buyers at the pr...
Cannot select collection-only when creating a listing
I am trying to create a listing and want to select 'Collection Only' as a postage option.So I select this, but then after a few seconds the listing defalts back to a simple-postage-only option.I have tried on my iPhone app and on my Mac desktop, and ...
I'm having trouble listing an item and cannot proceed...
Hi there, I hope someone can help me with this - Basically, I'm trying to create a listing and everything is fine until I click the last tab at the bottom to post said listing....but then it keeps coming back with "Looks like something is missing. Pl...
can i use a Paysafe voucher as payment method on E Bay ?
is the Paysafe voucher acceptable as a payment method on E Bay purchases ? if so what is the correct procedure
Getting a refund for a fake item when sellers account has been closed by ebay
Last Monday, I purchased a Jellycat plush advertised as a Barnabus Pig. The day after I ordered it, I received an email update from Ebay saying they had closed the sellers account down and to contact them if the item didn't arrive, as it was showing ...
Refund
I haven't received my goods I would like a refund
Contacting an agent!
I want a response to my case but can’t seem to speak to a human!
Faulty product
Brought a battery chainsaw last November, minimal use battery will not charge now, seller not interested, you would expect more than 6 months out of it? Appears there is no recall and trying to get contact with eBay is even harder? Any thoughts?thank...
What a joke
Well the time has come to say something.Ive been using this site for 3 decades. This is the worst its ever been. An utter mess and now alternative selling sites are overtaking with considerable ease. For example, funds being held even though item has...
Resolved! Problems setting up seller's bank account
While attempting to set a seller's bank account manually, the web page allows me to enter the bank sort code and bank account number, but the account name field is protected and I am unable to enter anything. Does anyone know why this so? (I don't do...
Seller Overview showing incorrect currency: UK Based
Hi I (like many others I've seen) am not able to change my sellers overview to show £ instead of $ I have followed every one of the actions provided in other topics and this has not worked How do I get the right currency on my dashboard Thanks
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