Member To Member Support

Resolved! Buyer paid postage but parcel missing contents

I am the seller. Buyer bought postage with Evri but the parcel was delivered open and missing the contents (just under £20 in value). Evri are telling them to request a refund from the seller (me) but I can’t claim from Evri as the buyer bought the p...

Wrong label issued by ebay

It so frustrating that eBay issued a normal delivery label for an expensive item which only offer £20 if item is lost in transit. I had to buy my own lable for £8.50 as next day delivery. Now because i did not use original label no tracking info is u...

50% Buyer Protection Fee

Sold stamps at £1.49Buyer Protection Fee £0.78That's 50%How does that work ???????In my opinion it's a scam to generate lost income from no seller fees

Ridiculous Simple Delivery So Complicated After 14 years I am leaving ebay

I am very annoyed that ebay have introduced this very complicated so called simple delivery. It has got beyond a joke, and I will be leaving ebay after all these years, after doing it my way, it has to be done a hard way. That is their loss not mine

Cancel order

I have sold an item and now wish to cancel an order as it’s been damaged. When I go to cancel the order it says not at this time try again or contact ebay

Lost parcel by Evri but they say claim through eBay

Posted a parcel with a label from eBay , parcel since been lost , confirmed by Evri , but Evri refused my claim and told me to claim through eBay , but where do I claim the value of the parcel ? £ 20 value but can’t get past ai assistant saying posta...

Change delivery charges.

Hi. Can someone please tell me how to change from simple delivery to allowing me to put my own postal charges PLEASE. Someone at ebay on chat, said the other day, that you could change it on desktop ( I cant get on desk top ) then I phoned this morni...

Struggling for verification and funds on hold

Cannot verify my account, as I dont have up to date paperwork. My funds are being held. How do i get my funds

How do you close your account when your funds are on hold

Cant close my account

Why does ebay still demand payment for a cash on collection item?

I clicked buy it now on a motorbike with cash on collection option shown on the listingAfter i was faced with a pay now option and got reminders to pay now.When i clicked pay now a box said cash on collection so i clicked pay now. I was then greeted ...

Increasing sales

Hi, I have been selling on ebay for over a year. I had some great feedback on how to create an effective listing from this community. Now I want to increase the volume of sales. I currently find that I can get a higher price for my item by bidding bu...

How can you disable automatic offer sending by ebay?

Before we used to send offer to interested buyer on eligible items, but now ebay sends automatic offer to the interested buyers ,is there a way to stop ebay sending automatic offers.

I didn't get my order after that 2weeks

My package still hasn't arrived after two weeks of ordering. Please refund the cost to my account because it's taken too long.

18 vs 2 vs 1 views

what in the h*ck is going on with ebays algorithm? I have 3 products, almost identical. one of them has 18 views, one has 2 and one has 1 An algorithm somewhere is deciding that one of these items is getting views, and the other almost identical prod...

Seller refused to accept winning bid & relisted twice….

Here’s a question. Seller was advertising a chest of drawers for £73.52. I bidded and won them for the £73.52. Was really pleased. Seller contacted me to say I want £90 for them. I replied saying but you listed them for £73.52 (no reserve) and that’s...

Payments on hold

Hi sorry for the long title, but I just sold two items and although I clicked the ‘print postage label’ links I didnt use them & just sent by regular royal mail. Now both items have been delivered, but funds are on hold as they both listings say ‘awa...

Cassette tape category not eligible for custom postage?

I have been selling music cassette tapes which are Large letter size weighing less than 100g costing £1.55 Since the introduction of 'simple delivery' I have been using the Custom delivery option to overide the 1kg £2.70 Ebay cost but 2 days ago I wa...

Lawnmower Gearbox

hi there wonder if anyone can help I sold a gearbox on here for a ride on lawnmower which was working before I sent it. I marked the Gearbox and took a picture of it went by received it about a week later. Text me saying it doesn’t work, so I granted...

trying to re-instate an old ebay account

I had an old ebay account used a lot in the 2005-2015 period but less so after, then I lost access to the email account used on it and replaced my pc. I now can't work out how to access the account as I don't have passwords saved and didn't have twin...

Item bought on Ebay is not listed in My Ebay

I have bought a front numberplate holder for a 2016 Golf via Ebay. It doesn't fit and I want to return it. But the purchase does not appear in My Ebay. What to do?

Auction

Why are ebay sending me texts about items I am interested in when the auction has all ready ended early??????

fake notification

I'm getting messages every time I log in saying 'new device has accessed your account, change your password' and giving an address hundreds of miles away. I change my password and it happens again instantly every time, with the same wrong address.

Payment after delivery

Hi, I sold an item today and have a postage label to send it. The item is quite fragile and the buyer is nearby so I have decided to deliver it in person. Will this affect the release of my finds since I won't be using the postage label?

Mishandling of Return Case and Seller Protection Failures

I am writing to express my deep frustration and disappointment regarding the handling of a recent return case on my account, which I feel was managed with negligence, inconsistency, and a complete disregard for your seller protection policies.On the ...

Send Offer price to buyers/watchers

Why is ebay telling me what I can send as an offer price, this never used to happen. I think ebay want me to give my stuff away

Resolved! I ordered a pack of 4 Sensodyne but only 1 received. Contacted seller but no reply. What to do

I ordered a pack of 4 Sensodyne but only 1 received. Contacted seller but no reply. What should I do? How do I report the shortfall?

Accepted a return out of goodwill despite no refunds, does ebay refund original postage label to me?

Accepted a return out of goodwill despite no refunds, does ebay refund original postage label to me? It was a polite request due to a non fitting item but I've seen the refund amount is the entire amount minus the buyer protection fee. As I've alread...

Refunds

Looking for help! Someone paid for an item I was selling and as I was about to wrap it I noticed a hole in the leg !! Obviously the buyer needs refunding but I can’t seem to manage to refund the postage that they have also paid. Hope I’m just missing...

How to claim my £15?

I sold my boosted item and received a ‘claim the rest of your £15 off’ email due to the promotion. How do I claim this I can’t find it anywhere?

Trying to accept offer but get "there was an issue processing your request"

I have been watching an item and the seller made me an offer.When I click "review offer" it takes me to a summary page with a "goto checkout" at the bottom of the page. Now when I click that link i get a red message saying "there was an issue process...

VAT Receipts

Should every purchase have a VAT receipt associated with it, as I notice that some of my purchases do and some do not .

Permanently restricted

Hello everyone,I’m reaching out because my account has been permanently restricted without any clear explanation or specific reason provided.I’ve always followed the platform’s guidelines and tried to maintain a good standing. This sudden action has ...

Return

Hi. Ive been given wrong return address and the parcel has been sent back to me but I can’t speak to anybody or can’t t anybody regarding this can anybody help please. Thanks

Sellers location. When i select uk only when searching for products.

When u select uk only location, why does ebay show items in china, I just buy thinking its in uk and will arrive on time when required by. And then end up waiting 3 weeks for the item and too late for any use because the occasion has passed. Ebay mus...

How To Create a Discount Coupon for Buyers

Hello everyone. Can someone please explain to me, as I am still fairly new to selling on Ebay, how to create a discount coupon for customers, and, if there are any links to this, can you please share those links, with full instructions as to how to c...

Why my listing keep going to zero again and again

Hi! Please can anyone help me to understand why system is keep changing my quantity to zero again and again. I increase it next I check its again goes to zeroWhy this happing?

Seller may have died

I bought a subscription in Nov '24 for 4 coins to be delivered at various times in 2025. I have used this seller several times before. In Feb '25 I received a message from his son saying he had had a stroke and that he was trying to sort things out. ...

change personel account to bussiness acount

i have my old personnel account and want to change it business account but, but cant find option to switch to business account , please guide what steps are recommended. i have already check in my personnel information the option is not showing to ed...

Advertising

"Hi everyone, I'm curious to hear your thoughts on eBay's 'Pay Per Sale' advertising. Do you think it's worth using? What has your experience been with it?I have a regular customer who frequently purchases the same item in the same quantity, yet the ...

Adding packaging costs into Simple Delivery

How do I add in my (small) cost for packaging materials into Simple Delivery? I can't find reference to this anywhere on the site.

Resolved! Diesel Injector

Hi,I have found all ebay experience great, not problem so apologise for using this platform to get a response. However, we bought 2 injectors for an Audi directly, but when we installed them they leaked and failed the MOT for safety reasons. Since 23...

Posting

Have been charged for postage label by eBay despite sending the item earlier by different method and NOT wanting a label.

Need help with and appeal

I posted a phone to customer, her address was wrong and i posted special delivery with proof of posting. Customer received and i did not get paid, ebay guided me through changing tracking, buyer stated did not recognise transaction. Ebay have agreed ...

Resolved! Returning Item, but not using the seller's label

I have bought an item and on delivery it looked to be counterfeit.I contacted the seller who agreed to accept a retrun.When I went to the post office, the return label did not cover the cost of the item, so i paid for an new label.The item has been d...

Payments

How to establish which payments make up the purchase amount when buying several items on the same day Help

Payment

I've sent an item, it has been delivered but i didn't use ebays internal delivery/post system, therefore i cannot mark as dispatched, and this then leaves the payment in "pending" stating that i need to deliver the item. so I'm left with an item sold...

eBay claim the items I am selling are counterfeit even though they are completely genuine.

eBay has again blocked my advertised item claining that they are counterfeit - they are NOT, they are completely genuine. Can even register the warranty with Apple which proves they are genuine. Why do ebay keep blocking this advert without any prope...

lies in feedback left

i sold a plichta pig this is late weymss they are even in the weymss book the woman said she wanted to return it then left negative stating it was not weymss this is absolute lies e bay will not remove the negative feedback saying it is her opinion i...

messages

I am unable to read my messages - when I click on them I get a blue dot & line but can't open them.Can anyone help please ? thank you

Buyer return item

I’ve sold an item that was working perfectly well, in as new condition. The buyer is now saying it’s not working and wants a refund. So looks like they have broken it and wants to return to me. I’m then out of pocket and now with a broken item I won’...

Business policy not accepting 'No Returns' option

I have set a Business policy for 'No Returns', but eBay keep saying this is invalid, I have not ticked either the Domestic or Overseas option for returns.

Sending long items

How do I post a fishing rod, the item will be nearly 1.9m in length, ebay only now offer Simple Delivery using Royal Mail and Evri, neither of these services allow me to send items up to this length, DPD allows me, but I cannot use this service, how ...

Problem

Hi i have problem last 3 wekk ago i order item and still no come I like cancel that last 2 wekk ago and still nothing

Regaining access to my eBay account...can't access old email and phone number?

How would I access my eBay account on a new phone number and email?Because the two stage verification wants to send a sign in code to my old phone number On a phone which I lost. I also lost access to my email which I used to sign in with.

Can’t talk to Evri live

Looking for assistance for a phone number to contact this hopeless bunch? Keep getting a automatic system.

No response from seller

Hi! I’ve bought an item from a seller and need to return it, however the item has disappeared from my purchases list (no idea why?) and the sellers email doesn’t work. How do I contact eBay directly to help get a refund?? Thanks!

Export blocked.

Hi allmy second post on this subject. I hope someone can help thanks. an order I made for two Swords in the US has been cancelled by Ebay shipping, it says export blocked. The reply I had earlier on here (thanks!) was that if I have now been refunded...

Buyer opened a return, for item as "Not Described or Pictured" But falsified there own claim....

So i just had a buyer open a Return, for "Not as Described or Pictured"But in the return, They themselves have proved that it is as Described and matched my Title and description, and my own pictures...They were shoes marked as UK 1, i wrote UK 1 in ...

Seller can't send my item??

Hi..I bought a shirt last week and after asking the seller to send it to me they said I need to change my address details/format so they can print a postage label i checked my end and all looks ok but still seller still says it's not correct..?Can an...

Selling on e

Hi I produce metatarsal injury protectors and I have been told my account is restricted and therefore cannot sell them. I have asked for more information and been told they cannot provide me with more information. What can I do to resolve this issue

cancelling an order when the label has been printed

I sold an item and printed the label ready for postage but the seller asked to cancel the order, I haven't posted the item yet but have printed the label. I can't cancel the order because the label is printed and I can't cancel the label either. Is t...

Tracking went to wrong order .

I sold Order No: 13-13194-54640 on 13.06.25 which was delivered today but I could not add tracking as it says the tracking number was used for Order No: 14-12982-45564 which I sold on 25.04.25. This now means I cannot get my funds for 2 weeks.Tried t...

Buyer has damaged item and wanting refund

Sold a keyboard which was in working order when the buyer received the item. Buyer messaged me to ask how to start the keyboard and all was explained and he told me all was working ok. A few hours later he tells me it does not work anymore. I do not ...

Automated suggestion for postage was incorrect.

Once the item was sold, eBay sent the link for the postage label. However, the post office refused as it was for a large letter, not a small parcel, so I have had to purchase new postage with tracking, which I would like to be reimbursed for. Also, I...

Adding a video

Hi, I can’t seem to add a video to my listing. I have been through the help pages but can’t seem to find the “advanced listing something” on my listing. Sorry if this doesn’t make sense lol. Help plzzzz

Option for local pickup not available when I list an item

When I list an item for sale I do not get the option for local pickup (collection) only Delivery is offered.

Where are my funds and why don't I see them on my balance?

Hello, why do I have a zero balance? First of all, I had 2 pounds in Tashira, in another way, I sold the violin, and this amount is visible... Why do I get 0.00? What's the problem?

Buyer redirected parcel

The parcel was sent tracked, but the funds are pending.The parcel company attempted delivery but left a card because the buyer was not home. The buyer claims there was no card, but has since contacted the parcel company and redirected the parcel to t...

buyers sent tracking says it can’t be found

I’ve purchased 4 video games from Japan on the 6th June from 1 seller he sent them a week ago it says on his tracking parcels can’t be found, I purchased 1 video game from another store in Japan on the 7th the the day after and it’s already received ...

I have been a victim of a fraudulent seller

The fraudulent seller is selling fake designer items as authentic. I asked for a refund, she accepted. She messed about saying the item was not returned to her, then said I had worn the items, I did not! I went to PayPal as EBay had put the case on h...

Mobile phone

I bought Redmi Note 13 Pro, it's keep lagging. I have contacted the seller and he is ok with refund. Seller wants me to post the item and he will cover the cost. I went to check return services and DHL is costing £49.95 . My question is shall I pay t...

feedback revision request not working, unable to change

I posted a negative review due to not receiving my item, it was sorted by the seller, and I want change my feedback to positive, the seller sent me a revision feedback request, but i am unable to revise review?

Ipad app cant revise price

I only have ipad app, im trying to lower buy it now price but there is nothing to click on

Help with a buyer who I think is scamming

Hi someone please help!I sold a brand new Pandora charm the buyer received this today and sent me a photo of it all completely scraped and different colour claiming this is what I sent. I asked for a photo of the ale mark and the photo sent that char...

No Evri QR Codo

Trying to send an item. Evri QR code hasn’t came through and I can no longer access a QR code to send the item. No email either.

Photo id

Hi i have sold something on Ebay but I can't withdraw my money because I have no photo id is there any other way I can verify my identity using non photo id like birth certificate and letters with address on

Best offer question

I am looking to buy i vehicle on ebay which is 3 hour drive away from me, the seller is asking me to make an offer on ebay, which i am willing to do no problem, although my worry is if they accept offer and i travel down too see the vehicle and there...

Unable to edit postage preferences when selling

eBay seems to no longer allow any choice with postal services. Why?

Couriers refused to take parcel

Sold item the courier wouldn’t take it even though they state the size 160 which it was and in the shop where the courier collects from they say biggest is 150 they will take so I had to quickly go with another company to ensure my buyer got the item...

purchases mad on account i didn t make

i was notified of a purchase of two gift cards that were orderd from ebay account that i did not make the money came out of the bank and i contacted the bank telling them the seller i told and ebay i told too disbute was made teh re fund was made bac...

Buyers stating stains on item when there wasn't any!!!

Hey community I sold an item a while back and was holding a 100% feedback rating until a buyer left me negative feedback telling me there was stains on the item I sent out. I sent a pair of whiter than white nike golf trousers and double check everyt...

Updated App - Intermittent Picture Upload Problems

Looking for Advice With over 1k items listed and all has been fine Except since the ebay app changed last week, I'm having a challenge with the app. I list and describe items via my PC - all fine. When I go to the App to upload photos taken from andr...

I bought A S24 ULTRA back in feb this year, nearly £700

hi, i bought an s24 ultra, brand new, when it arived it would not work with any sim cards, took to local phone shop and he said it was probably disabled by the phone company and could not be unblocked, contacted seller for refund, ask to send phone b...

Can't sell an e-bike

I have been a member of ebay for 23 years but I'm appalled at the response when I just tried to sell an electric bike. It gives an automatic response saying:Unfortunately, you aren't yet eligible to list e-bikes, new e-bike batteries, or e-bike charg...

Sold an item but I’ve had several people contact me to say their highest bid was more

I sold a phone on eBay and have had 2 other people message me with screenshots showing their highest bid was higher than the winning bid. They are annoyed as to why they didn’t win it. I’m confused. please help.

Notifications asking about collection

I have received 2 eBay notifications today from different potential buyers but with exactly the same message. 1. Asking if item is available for collection and 2. Stating they can collect tonight. No offer has been made on item. My instinct is that t...

Advertised price

As a buyer I am annoyed that the advertised price of an article often changes during the process of buying it!Why doesn't Ebay prevent that? One ruse is to include a very cheap item in the menu; you only get the advertised price if you select that it...

My ebay account still thinks i am on holiday in Turkey and bars me from bidding on Uk (home) auction

Been unable to put this right over a couple of weeks - driven to open a brand new account which i can buy from snd leave 22 years of feedback behind!evay customer services have made a couple of simple suggestions that have not worked abd now i am aba...

Resolved! Imports

Hi all, I hope you can help, perhaps someone knows who I can contact to explain why I believe a decision is wrong.My purchase from the US has been cancelled by Ebay. The item had reached the Ebay international depot in America where it has been cance...

Ebay wont let me list an electric bike

Does anyone know why I cant list an electric motorcycle

Return of fake shoes cannot contact the selker as page has been pulled

Fake shoes sent, tried to contact seller, page pulled. Cannot contact eBay to open case as bought as a purchase not on my acvount

Why is easy so awful now?

Have you noticed eBay is no longer any fun to buy and sell on? If there is a problem, you are basically screwed if you're looking to talk to anyone. Try finding a phone number to call... Its a never ending roundabout that goes nowhere... And when you...

Cancel automatic auction relisting

I have an item which is not attracting interest being automatically relisted. I want to cancel this and split up the goods into separate lots but need to stop the automatic relisting process. How do i do this ?Thanks

Managing the return of Items sold on collection only basis

I have recently on the 23rd May 25 sold goods that were on a collection only basis item 19-13101-74281 the buyer collected them on the 26.05.25 . Now some weeks later the buyer has informed me one of the items is faulty requesting a refund. I have of...

Simple Delivery /Custom Delivery

I am trying to load a sale of two programmes that weigh a total of 88g at a cost of £4.00.I cannot access Custom Delivery and find it ridiculous that I have to use Simple Delivery when eBay specifically stated that any item under 100g and selling at ...

Resolved! Health hazard - how/where to report

Good morning, I bought 'new' food supplements which upon arrival were not sealed, wrong (lower) quantity and capsules uneven filled.Capsules covered in white powder (possibly indicating unskilled home-filled capsules) Cant find where to contact Ebay ...

Purchasing locally

I'm very unhappy that I purposely choose not to buy from China/ Hong Kong and those sort of places, only to find that the sellers are intentionally stating they are based in France! So I've just bought an item of clothing thinking if i need to return...

Buyer received item but no option to mark as delivered

Buyer paid for standard delivery but I sent it on next day guaranteed tracked....so i didn't use the prepaid ebay label but have a post office reference number. Buyer has received the item but there's nowhere for him to mark it as received so ebay wo...

How to speak to a staff member

Desperately need to speak to staff members somehow my purchase has gone to a Morrisons 500 miles awaythe seller can’t do anything I keep trying so many different ways to contact eBay

How do I enable postage to Guernsey within SD?

Have tried changing settings and business policies but nothing works for the buyer

Sending my paypal account details

Hi, I received the wrong item. The seller after a few conversations is willing to send the correct item.I am keeping the wrong item and I have agreed to pay £3 for the shipping of the correct item.They have asked me to send them my PayPal account det...

buying items

how can i change this seller doesnt post to jersey when he does

Listings don't appear in eBay search results but do in google search - 2 examples

https://www.ebay.co.uk/itm/354559214221https://www.ebay.co.uk/itm/353243971572 As it happens I found better / cheaper alternatives than these elsewhere:https://www.ebay.co.uk/itm/323791355222(not exactly the same but still a Yamaha left hand outlet t...

Policy Violation for Wrong Category (it's not) and the options to respond are greyed out

I've just got a message that my auction for two PS1 games has been hidden because it's listed in the wrong category, when it's listed in Video Games > Sony Playstation 1. I think it's because the game comes with a strategy guide and I mentioned this ...

Ebay, No response to all our simple delivery, buyer protection, global Shipping Program comcomments

Do Ebay ever read any of seller comments regarding, Simple delivery, Global Shipping Program, buyer protection or payouts.In fact do they ever read ANY comments that we make.I have commented on all of these subjects and not response from Ebay. SIMPLE...

Feedback

I can't open my feedback messages- I usually click on the number of feedbacks shown by my name but this isn't working now. Can anyone help please?

Vero & Brand Rights owner

Can a brand rights owner have a listing removed via vero because a seller uses a particular word but not the actual brand name ?

Negative feedback

I had a jacket on the back of the settee ready to box up as bidding was just about over. During the night my dog pulled it off the back of the settee layed and peed on it. I let the buyer know and asked them to cancel payment as could not in good fai...

Simple Delivery unable to add Tracking and receive payments

I listed an item and it sold, I just used parceltogo as I cannot work out how to adjust the parcel size, weight or courier. The buyer received the item and left positive feedback so funds were released, I then submitted a claim to receive the postage...

Ebay calling me

Does ebay ever call to sort out a return or is this probably a scam? I want to return something and the seller has sent me a screenshot of a label outside of Ebay messages. This has never happened to me before. I don't want to talk to him outside of ...

Winning a cancelled auction?

I was in this auction for 5 days. It came down to the last hour, which was supposed to finish at 8 PM, and no one was topping my bid, but at 7:38 PM, the bid finished with it saying "you won the auction", which I found strange. Only to find out that ...

Bladed items rules

I would like to sell a bandsaw, but cannot due to the new rules. It would be impossibly expensive to 'post' with "age-verification" as it stands 6 foot tall. Why can't I remove the blade and sell the machine locally without the ability to cut?

Simple shipping

Hi everyone,Now Simple Delivery is firmly embedded into eBay’s selling structure ( very worrying ) . I’m wanting to know if anybody on here has actually had to contact eBay when a parcel hasn’t been delivered by the chosen courier. Are sellers totall...

Giving a refund

Hello I would like to hear your thoughts/views on this please as I'm left feeling very annoyed and frustrated I sold a very expensive surveying drone last week as spares or repair I stated in my add (selling as spares or repair spare parts only sold ...

How to find Paypal account no

How do I find my paypal account no ? I am trying to get compensation from Packlink for a lost item sent by Evri and they want this no

Money off coupon on my item imposed - no notification

Just found out my 'buy now' items have a £2.00 off coupon. I wasn't notified this would happen, so no choice in the matter. Does Ebay bear the cost? or do I have to accept that £2.00 comes off the free postage I offer and I bear the cost? Also is the...

package damaged by courier

I was expecting delivery next day service and went on for almost 3 days, i opened a case with seller on ebay for parcel not recived i did track it and found out my parcel was damaged by courier. I informed seller and they seem dont understand, but st...

Resolved! Feedback Blackmail

I’m very confused. A buyer left fake negative feedback and said they will only change it if I sell them other stuff for cheaper. I can’t get it removed because it doesn’t ’violate policy’ but I have the messages, he’ll change the feedback if I sell X...

No confirmation of purchase

Over £200 worth of items Choose Klarna for payment First instalment shows coming out in accountNo email, no ebay confirmation As if it has never happened Items still showing in ebay cart ready orderedDon't get it

Resolved! Odd/Suspicious response to my Return request

The seller seems reluctant to fulfill the return request. They are offering me a 80% refund if I keep the item I want to return. Is this sound practice? More importantly, can I be sure they will give me the refund if I cancel the return? They haven't...

Simple Post is anything but Simple

Ebay have chosen to remove the seller choice of simple or normal post which is daft. I have just sold an item with simple post as had no choice in the matter. Printed the label but all it says if tracked 48. No idea of if the weight is correct or if ...

Resolved! Can't see the comments/responses.

In the community forum posts, why can't I see the comments, members' responses to the problems posted? I click the comments symbol but nothing happens.

Address byers

Is there a way of getting customers address without printing a label off ?

Microdeposits

Microdeposits have not gone in to my account. Supposed to be there 3 days ago.. so I cannot verify my bank. It has never been a problem in the past

seller not replying to messages about collection. its been 24 hours and not a single reply. I paid i

seller not replying to messages about collection. its been 24 hours and not a single reply. I paid instantly using PayPal . the seller has 1 feedback so presuming the worst. what's the quickest way to refund the money?

Why can't an American buyer see my listing

Hi, I've a friend that lives in the USA, I live in the UK. I was curious about the cost of postage to the states so I sent him a link to one of my listings, he said it wouldn't allow him because my "item couldn't be sent to the United States". So I r...

James Bond blu ray 50 years set

Good Evening All I Bought a James Bond blu ray set last year in Memory of my Late Brother Robert who was a Massive Fan as it was Father s Day as I Had nt opened Box Set decided to watch my Favourite Sean Connery You only live Twice Opened box only on...

Postage label

Just downloaded a postage label ready to send a sold item and it’s given me today’s date as it needs to be sent by (23:50pm at night!!) and is now saying it’s been dispatched by me also at this time. any suggestions on what to do? I’ve messaged the b...

Resolved! How to prove age without a credit card

I tried to bid on 3 mini cheese knives earlier. A message came up to say because they were blades I would have to prove I am over 18. The only proof Ebay accepts apparently is a credit card, which I do not have and will not use. I entered my debit ca...

simple delivery

This simple delivery is a joke. I don't have a printer and haven't a clue how to scan a QR code. Last night I had to scrap a draft of something I wanted to sell. After twenty years it seems my selling days on ebay are over. And I won't even start my ...

App update

Just updated the ebay app and tried to open some saved draft listings, but the app just freezes on the hourglass.Also, on the rare occasion when the app opens a draft listing I now find I have to wade through loads of stuff like item specifics, condi...

Customer blackmail me

Hello all my customers received the item and next day i send me pic the lid of 3,4boex was broken during the delivery total boxes are 50 now he want to refund and i ask him to return my item and I refund your money but he is not sending me back my it...

Recognising an eBay transaction on my credit card

Have an eBay item showing on my credit card account but don’t recognise the transaction and it’s not showing in my purchases- how can I identify this?

VIP Mobile Numbers

Does anyone know why eBay now ban the sale of VIP Mobile Numbers?I have had an eBay shop for 20 years with 100% feedback and 5 stars across the board - recently I've been having increasing success selling sim cards which just happen to have memorable...

Offers to Interested Buyers

Hi all, I've encountered something odd where an offer has been sent from me to an interested buyer when I did not actually make the offer. That said, I had previously made an offer re the same item to interested buyers for a rounded figure (eg £50) w...

Selling postage

I’m trying to list an item for sale but the package size is about 95cms this size is not listed for postage how do I proceed or can I not list it for sale?

Emailing a buyer

Emails not reaching a buyer

time away

The time away says a time then GMT -7 ?? so if I pick midnight does it start at midnight or 7 hours earlier at 5pm ?? unclear

How to reply to unfair feedback

Hi I’ve been left unfair feedback from a buyer, who I gave a full refund to meaning she didn’t pay anything for a pair of doll shoes. The problem was she claimed the shoes didn’t for her doll which I know for a fact they do. I gave her some tips on p...

Sellers

How do I find a seller by name of their shop?

Bank account verification

When I withdraw my balance, It says:We’re reviewing your recently added bank accountTo verify that your bank can send and receive funds, we may deposit and withdraw £0.01 into your account. We’ll follow up if there’s anything you need to do. I have c...

opting out of Simple Delivery

I'm trying to list items that are letter-size and under 100gsm and items that I would normally send for the cost of a 2nd class stamp. I thought and understood that I would have the option of opting out of Simple Delivery for these items that match t...

The sellr doesn't accept my cancelation

I sent cancelation for Toyota Differential 3&4 tread overlocker model No: L252241, but the seller has rejected it. I found newer model on better price and I don't want to pay for this.

Postage

Good Afternoon,Private Seller - Postage charges to buyers for items under £10 and under 100g. As sellers were previously advised listed items under this category have been listed with a postage price of 1.70 or £0.87. For some unknown reason EBay hav...

Authenticity failed, want a refund

Trainers went to authenticator & failed they are fake how do I cancel before they come to me

eBay Deducting Shipping Fee Even Though I Already Paid?

Hi everyone,I’m a bit confused and could use some help. I sold an item and paid for the shipping label myself, but eBay is still saying that the shipping fee will be deducted from the money I’m supposed to receive from the sale. I don’t understand wh...

Sending items from UK to Germany - invoices for postage

Very confused. I've sold 4 lowish value items to one person in Germany.He hasn't paid yet. When I click on Send Payment Details, the Creat Invoice page appears.3 of the items are there. The other, it says, I cannot send an invoice for as it says "Inv...

damaged package - one item missing

the package delivered 13 June was damaged and one item (of two) was missing

Purchasing a Vehicle

I recently purchased a vehicle from an E-bay seller. After asking and reading the listing, I understood the vehicle to be in roadworthy condition with a long MoT. As I live a long distance away from the seller's location, delivery was arranged and pa...

Resolved! Buyer wants to cancel the purchase and has put INCORRECT reason for cancellation

My buyer wants to cancel my sale, he finally admitted he is out of work and has no money. The reason he gives on the cancellation is "wrong payment information" which is not true. Will ebay count this as as fault on my part if I accept this. I have b...

posting

I sent an order without using ebay labeling and now I cannot get paid for itI used the post office as I asnt want sure of the weight.Any ideas

New to eBay please help

Hi I am having trouble setting up a card payment for payouts the card set for buying was not a problem can I not use the same Bank card for payment and payouts thanks in advance

Resolved! No delivery

A parcel that the tracking number says delivered is not here,the sender says it's down to me to look into it,how do I stand about getting a refund

Resolved! Buyer return request allergic to wool

I have a buyer who has requested to return an item because they are allergic to wool and the sleeves are too tight and make their arms "itch". The item was clearly listed as wool as was the size (L). I declined the return and eBay closed the return r...

Postage cost

Someone has purchased 4 items, eBay have charged them for one lot of postage, however, when I go to buy the label ,I'm paying more than the buyer has, why is this ? I have used custom postage to list this item too, is this why ? Thanks

Push bike sold as used but its not rideable

Hi everyoneAs title suggests, I bought a bike on Ebay.It was listed as "Used" which according to Ebay means "The item may have some signs of cosmetic wear, but is fully operational and functions as intended."Sellers advert said the bike was in good c...

e bay phone

whats the e bay telephone number to call them about a problem, or a direct e mail Thanks

Click and Collect, order is being prepared

Hello! I placed an order using click & collect, and the item was delivered to the place a few days ago, but it’s still ‘being prepared’. It’s my first time using this option on eBay, is this normal or should I chase it up? Thanks!

Tracking numbers mixed up on 2 items sold

Hi I posted to items at the same time but I put the wrong tracking number on each item .I have tried to change it but one item has been delivered and one item still not delivered. But because I got them mixed up the item showing delivered is not and ...

Refund

I buyer asked for a refund for an item 2 weeks after buying it which I thought was strange to begin with but started the process none the less, tried the lead in question on my friends computer and it works fine. I've not given the buyer a refund yet...

Resolved! Lost in transit - Now out for delivery

I purchased an item on the 1st of June, contacted ebay around the 10th and they refunded me, the item was only worth £2.50. Evri and ebay confirmed it was lost in transit hence why I got a refund, now it's out for delivery today? Regardless of it onl...

Fake account

I just sold an item in a auction, they haven't paid as yet but that's not the problem, this has happened several times and I'm starting to think these accounts are fake and when you check these accounts out they always seem to have thousands of posit...

Promoted Listings

I seem to have unwittingly opted in to Promoted Listings! How do I opt out please?

Counter Offers

Buyer sends me an offer. I want the item so I counter offer. Buyer ignores it, now just left in limbo. Feel like I’ll go somewhere else if they can’t be bothered to respond! Can I retract my counter offer and how?

Potential scammer bidding on one of my auctions

Hi. I'm currently selling a used expensive tablet with the auction ending tomorrow night .The bidder currently winning has 0 feedback and joined Ebay in April 2025. They made their high bid a few days ago.Everyone starts with 0 feedback so could be g...

DISCRIMINATION

eBay makes special offers (£10 discount) to those who can use an app, but for the visually impaired such as myself, who cannot take advantage of these offers, this is surely discriminatory practise - but they make it so difficult to contact them abou...

Simple Delivery only option. Item is over 20kg

Hi. As the title says. I routinely would sell items that are over 20kg. Typically less than 25kg but bundles of board games I ordered from Kickstarter before no longer wanting them, or similar bundles I have enjoyed for years but want to make space. ...

Purchased watch found to be fake

I purchased a watch later found to be a fake

Resolved! RESTRICTED ITEM

Hello, I received a letter from Global Shipping:/"RESTRICTED ITEMDear ....., We're writing to inform you that your recent purchase through the Global Shipping Programme cannot be completed. The item in question has been classified as restricted. This...

What Do EBay think they are doing !!!!

Yet again Ebay are self imploding with ridiculous changes. First we had the sellers/buyers protection fee added to increase the price of items that we sold . This was hidden behind the removal of sellers fees but made all sales more expensive. Now wh...

Cannot list even though i have not used my 300 allowance

Hi, I have been unable to list for past 2 months. My allowance is still 300 remaining. However surprisingly i was allowed to list one item today and no more after. This issue has been going for last 2 months. All it keeps saying is o have sold listed...

require a full refund for 2 inferior goods paid£8.99 each got offered £ 3. eachrefused the offer

2 items not as described inferior quality cost £8.99 each return requested , offered £3 each did not accept the offer what are my options

I can see only one item on the seller page

HiI am a beginner of eBay.I listed 12 items and they are all active when checked on the "My eBay: Active" page.However, only one item can be seen on the seller (?) page.How can I make sure that all the 12 items are viaible on the seller page? Thank y...

Can you please get a agent to contact me asap this is a stressful situation I need to speak to sonei

Can you please get an agent to contact me . This is a stressful situation . I need to talk to someone not a machine or chat

The post shows it was received?

hello everyone,Last week I sold an item for the first time using eBay and the buyer told me to use next day special postage.He said he was going on holiday and was anxious to receive the plate and would pay extra for postage afterwards. I did so and ...

Contact Ebay

Does anyone in the UK have a direct contact phone number where you can speak to a actual person from ebay for some advice.

Resolved! payment

I didn't use eBay's postage system and posted item directly to buyer. My payment is now stuck in my seller hub as there's nothing to trigger delivery. How do I get the money?

Cancelled an order - Buyer bought evri postage - Seller still charged

I had to cancel and order for which the buyer bought an evri label. As the postage is bought by the buyer, I unfortunately cannot cancel the label on my end. I have processed the refund for the customer but note that my account has still been deducte...

Having printed the pre paid label the buyer requested that I send the item requiring a signature

Sending an item with post office signed for [ request by buyer and paid for by me ! ] will have bypassed the eBay prepaid label, what happens now ?

Buyer opened numerous item not received disputes - how many defects?

Hi guys,Had a buyer purchase 9 items off me last week. All purchased at the same time and paid for in one go.The buyer has now just opened 9 'item not received' cases claiming they'd not arrived. I've sent over tracking to show they've arrived and he...

Funds still on hold

Hi, Hoping someone can advise, I sold an item on 12/5/25 which was successfully delivered on 17/5/25 and been no issues reported, however, I still can't withdraw the money from my eBay account. Anyone experiencing the same?Thanks

Listing price has added more than the Buyer Protection Fee

Price set at £14Buyer Protection is £1.28Total Item Price is £15.28P&P (£2.70) is FreeListing Price is £18.08Am I missing something?

ebay doesnt let me set "no return" on any product I sell

After I changed my account type to "Business", ebay doesnt let me to set "no return" for any products. Does anyone face similar issue?

How to inform eBay that I've returned an item I bought

I used a QR code to return a purchase via Royal Mail. The seller is aware that the item is being returned but I am getting reminders from eBay that I need to send the item back by June 18th. I can not see where I can tell eBay that I've I have return...

Simple delivery

How do you turn simple delivery off. I like to send special delivery for my items and choose how I want to post like I always have. I’ve deleted all of my listings because of this.

In 1 basket - what does it mean?

what does this mean? "1 in basket"??

Advice on buying pls

Hi guys what advice you can give me ? Last 2 days I place an offer for 1 watch , the offer was accepted, the eBay take the money from my account whiteout my permission, I didn’t notice that in the same day I pay the watch whit different card , the pr...

Option to send invoices has disappeared from Options menu

The option to send an invoice to a buyer has disappeared from the Options menu. This is essential to offer a postage discount for multiple purchases. Are other sellers having this problem and are Ebay aware of the issue? If so, what are they doing ab...

Resolved! Contacting eBay for miss sold items

I have been miss sold an item which I was asked for which vehicle I require them for they are totally wrong now the buyer is saying that’s what you ordered this may be so but on his say so I’m in England he’s in USA so it’s a lot of money for me to r...

Custom Postage - how do I choose it?

In some of my listings ebay has changed the custom postage over to simple posting, I dont want simple posting I want to choose custom postage. When I spoke to the agent they are saying it isnt a option unless you are a business account.... it is evid...

Buyer was overcharged postage - can't speak to anyone, can't refund the full amount

I sold an item (2 DVD case sized items) which should have been within Large Letter, and was identified as such by 'Simple Delivery' (I have sold the same combination of items before for this price range in the olden days). My buyer has however contac...

VAT

Purchased an item of clothing for £123, excluding £11 delivery fee. Yet being charged VAT. Postage is Lithuania to UK. From what I am aware VAT is applicable over 135, of which the item is not. Please help

Simiple Delivery, dumb af!

I contacted eBay a few times ever since SD was introduced. There was a time that sellers can select a customerised delivery option. I sold an item today and my buyer wished to pay extra fees for RM's Special Delivery, and I realised other delivery me...

Change return address

I've just sold an item and when I generated the postage label noticed it was my old address. I have since changed my address in the app but don't seem to be able to change the postage label to display my current address if it needs to be returned to ...

Payment

My payment is scheduled to be paid on OC3819. What does that mean?

Did not receive Pop up bivvy went to wrong address and family not friendly

No went to wrong address and family not that friendly

Payments

Hi community. I sold an item, will I recieve the payment directly into my bank account?

My client brought an item. Tracking says it's arrived & has gone from her doorstep

As the seller it was suggested by eBay to use evri for p&p on a low cost item. The parcel was tracked and the customer was home. There is a photo of the item on the doorstep. But item had gone when they tried to retrieve it.Who is responsible for the...

Ebay Ban for life- is there a formal appeal process.

Hi, my son has unfortunately received a ban for life from ebay. We think that this is beause he set up an account when he was 13. Now he is 18 he set up a new account and was immediately banned. I have been trading on ebay since 2005 and have passed ...