Having printed the pre paid label the buyer requested that I send the item requiring a signature

[geoff4876]

Sending an item with post office signed for  [ request by buyer and paid for by me ! ] will have bypassed the eBay prepaid label, what happens now ?

[**peaseblossom**]

To add the new tracking number you still need to generate the original prepaid label (which you have done)  then go to the More Actions dropdown menu or via View Order Details > Postage > Track Package > dropdown arrow, and change the number.   That needs to be done on a desktop browser.

After that you should be able to cancel the original label here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller
Or if the buyer paid for it it will be refunded to them automatically in 30 days.

Even if you cannot manage to do the above the payment will be released anyway in 14 days.

[geoff4876]

The main problem was the Post Office covering over the QR code with the “sign for “ label requested by the buyer, just have to sit back and wait for the payout now !