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Seller News: May 2025

Catch up on the latest updates focusing on trust and optimisation.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Seller Keeps Removing My Negative Feedback!!!

I bought some Topps Chrome 'Refractor' cards from seller, only to received standard base cards. I complained to the seller, who claimed they were 'silver refractor' cards, even though 'REFRACTOR' was not stated on the back. They were clearly standard...

Local deliveries

Is there a way to create a listing that only offers delivery to customers in our local area? It would help if I could restrict some of my items to be delivered locally rather than providing them nationally.

Return console to seller

I bought a pz3 60gb when received it switch it on found it had ylod seller didnt put it in desciption got refund trying to contact seller sent 4 messages heard nothing need to zend back to seller i will sell it sent messages friday just gone not a wo...

Fraud

What do I do when a business seller is using my address as their returns address and part of my husbands name as their user name. this is fraud surely but despite easing this with eBay they are saying the person is doing nothing wrong!

Withdrawing funds

Hi, so I sold an item on Saturday and it was collected on Sunday. The payment shows on my eBay account but the ‘withdraw’ tab is not shown in blue so I can’t transfer the money into my account. Does anyone know how I can get my money transferred or w...

Custom postage Changes

Has anyone had this issue? I am stuck with one single postage option and one weight - up to 1kg. I have always been able to adjust my packaging fees on top of the weight prices but now I only have one standard evri option so I can't list anything hea...

Resolved! Buyer won’t accept a faulty item return

Buyer collected the item which was tested working prior to collection. Buyer claiming it is faulty and wants money for repairs. Listed with no returns but have offered a full refund which the buyer has declined. Even offered to collect at my time/exp...

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Faulty item

10 months ago I purchased a gaming laptop through eBay. After the 2nd month it had a fault but fixed it luckily. 10 months later it has now developed a screen problem and after taking it to a repairer they’ve noticed there’s some corrosion on the boa...

Postage Labels - where to post items

Once I have sold an item by Simple Delivery and printed off the Royal Mail postage label can I post the item into a Royal Mail post box or do I have to still take it to the Post Office?As the post office just takes your package and drops it straight ...

sorting postage for more than one item

What does this mean - I have sold two items but dont seem able to sort postage - get this message Invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice.

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Monthly sales

There are 3 ways to check your monthly sales now each one shows a different total ?which should I use for accounting purposes I’m trying to stay under £90k rolling 12 monthly allowance to avoid registering for VAT

pricing issue

why there is difference in pricing? i set different price while listing and it show different after live the listing .I am facing this issue with all my listing. please tell me why this happening with me. i cant get buyers because of that

Extremely late parcel

I ordered my parcel April 19th, which was meant to arrive between April 26th and May 2nd. It’s now the 12th and my parcel still hasn’t arrived, and the tracking hasn’t been updated since the 2nd. I’ve tried messaging the seller who just said they upd...

Partial refunds

What is going on? In the last 2 weeks, I've received partial refunds for returned items because, supposedly, they were not returned in the original condition. In the first instance, the seller did not respond to my query and eBay stepped in and gave ...

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Paying via PayPal through eBay App missing

Hi I have the eBay app on my phone. When purchasing a item I was able to pay via PayPal through the eBay app all the time before But now its only giving me the option to open a browser to pay via PayPal Is this external browser site a verified eBay P...

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bulky postage

as a seller i'd like to list a few things of a bulky and very heavy nature the first is 124x71x12cm at 14.7kg the second is liquid again the boxes are 43x34x26 and the packages as you can imagine weigh a bit how are people sending these items please ...

Resolved! selling a microlite caravan

Do I have to pay final sale value fees if selling a caravan? A 'vehicle', legal definition, has to have a means of propulsion, ie. an engine. It is not therefore, in legal or lawful terms, a vehicle so does this mean it is exempt from such fees?

Evri delivery

I listed an item ie car wheel and tyre and I selected evri as courier. However now its sold evri wont take it they say only a tyre is accepted not with the wheel. How do I cancel the evri and reclaim that expense before shipping with somebody else.

seller has closed my return request

Bought pressure washer on 18/4/25 and only just used it due to ill health. The item is defective and is no use. Contacted the seller but heard nothing. Opened a return 12/5/25 only to find the seller has closed the return request. What shall I do?

Postage label

HiI listed an item and specified Royal Mail with age verification as the courier, but when the item sold, and i printed the label it was UPS . I cancelled the order and refunded the buyerI don't want to relist the item, and the same thing happens aga...

Return of faulty item

I have a faulty electrical item that I purchased last month that I would like to return for a refund. The seller has declined the return and closed the case. The Ebay system tells me I cannot appeal because the case is closed. How do I get to speak t...

Please help

Hi, I sold a trailer and it got collected Saturday but I forgot to scan the buyers code or get his code number, now I can’t mark as completed sale of recieve the payment? hsve tryed messaging thr buyer but no response?

Bidding problem

I bid for an item on E Bay, the bid was confirmed by E mail, then when the bidding ended, it went to someone who’d bid less, what is going on with E Bay ???

Help

Hi its my first time selling on Ebay. I sent an item to a buyer and didn't use their preferred delivery, I sent it next day delivery.. obviously its gonna be different tracking number so it says its still not delivered.. will I still get my money, ho...

Account not working properly

Hi,a few days ago, my account went “strange “ when I tried to add item to watchlist, I was pressing the button but it wouldn’t work, also when trying to accept offer, that was the same.when I tried to add to watchlist, lots of gobbledegook came up on...

Fake Perfumes

Seems to be so many fake perfumes being listed on ebay recently and its not rocket science to know they are fake being the UK retail price is £118 and sellers have them listed for £25 including postage but ebay are not removing even when I report the...

Simple Delivery differing quotes

I have two items for sale, similar weight and dimensions. I've chosen Royal Mail as my courier of choice. One item offers £12.35 standard tracked with delivery in 1-2 days, or £15.18 Express tracked with delivery in 2 days. The other £7.25 standard d...

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New Simple delivery

Do people understand about this simple delivery that is starting with private sellers on ebay? I always use royal mail as I do not trust Evri. I cannot for the life of me work out how I will have to post items I sell. It says on the info from ebay th...

7 items i was interested in buying has suddenly been changed to pickup only

I have 7 items in my watching that I wanted to buy this week all postage just noticed this morning all the different listings ( different seller's) have been changed to pickup only I thinking maybe it's to do with the uncertainty with the new simple ...

USA

are any UK sellers having problems selling to the US?All my listings have had USA removed from the 'will post to' section??

Drone

I have sold a drone and the buyer has said there’s parts missing even tho I took pictures and videos before posting, they now want a refund and have sent a picture of it damaged and parts missing

Selling

What do I do about this...An item I have listed sold yesterday and collection arranged. Ebay just emailed me Sold AGAIN to a different buyer. How can it be sold twice? Shouldn't listing end when sold first time?

Seller closed return

Hi I bought a jacket of eBay £500 it was advertised in the xxl section 10 minutes later after reading it turned out an xl I contacted seller and told them as I was cancelling and the reply was no problem 2 days after posted jacket out and closed the ...

"Buy it Now" during an auction

Hi! can somebody explain how "Buy it Now" during an auction works, and if the Buyer Protection fee influences this.I have advertised a Flymo Cordless Lawnmower with a starting price of £60, including a "Buy it Now" fee of £120.00 option for the custo...

Returning item

I have submitted a request whereby the buyer made a false statement about my item and requested a refund. I refunded in full and asked eBay to step in as I haven’t received my item back I contacted the buyer but no response and I need my item please ...

Buyer says he ordered item by mistake even tho he made a best offer to reduce price

Buyer gave me a best offer on an item, after he received it a day later he said he wants a refund because he ordered it by mistake. I'm not willing to do this as I don't think that it is a legitimate reason to give him a refund especially after he kn...

GSP from UK to US

Im having issues with my listing not showing that i ship from the UK to US with GSP. Ive looked at the countries and US is not listed and ive looked at countries excluded and the US is not listed. Any help? Thanks

Shipping from US to UK

Im trying to buy from a seller in the US (Im in the UK) but it says "Unfortunately, this seller won't ship this item to United Kingdom. You can: - Update your shipping address and try again. - Or find similar items from another seller." Ive contacted...

Hi how can I have my account un restricted

I tried selling 2 bikes n eBay suspended my account but I have other sales money in my account but can’t access ithow can eBay un restrict my accountim struggling to find outebsy are great at selling customer service is very poor tho I don’t want to ...

Unrecognized charge

Hello, we have an unrecognized Ebay transaction on the cc statement. I have been unable to get the right help option and the live chat is not providing the answers. Has anyone had a similar situation and what can be done? Thank you.

Seller scam

Seller has cancelled an item because "the postage was too much" for her. I don't think this is an acceptable excuse.Surely a seller should calculate postage before listing.I have a message from the seller to this effect.Item No 146551000260Order no 1...

Global shipping programme not displaying cost

Hello all, hoping someone may be able to shine some light on this issue. A few bidders are messaging and asking for specific costs to ship to various countries, Czech Republic for example. GSP is turned on for my listings but the bidder is asking how...

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Shoe size not as expected

I ordered a pair of new without tags motorbike boots which were listed as UK 11 / US 11.5I am size UK 11 when they arrived as soon as I put them on they were too small. I opened up a return request before messaging the buyer and the reason I used was...

Battery doesn’t work properly

I want to return the battery and I went to the post office with the battery the staff said they don’t accept the battery because it dangerous and it totally prohibited what should I do now I want to return because battery is damaged

Verification ID

Hi, I have just moved address, & updated eBay with a new address, but I have been asked to verify account with ID before June 8. I have uploaded front and rear images of my driving licence, but I wondered if any of you know how long this takes to ver...

Resolved! Does ebay oversell low in stock items?

Did anyone experienced that eBay has mechanisms in place that may promote my products more heavily if it notices that I am in low on stock or selling a particular item? Thank you in advance for any feedback.

Doesn't not sound right this ?

Interesting I've Bought via Buy It Now a turntable on eBay for Collection Locally. Purchaseed via Paypal.This is the first time eBay has sent me a collection code, so I've arranged a date and time to meet the seller, locally tomorrow, he states he ge...

Release of funds

Is anyone having a problem getting eBay to update there system when an item is delivered so you can get the funds released when you sell an item

Postage

I have gone with the recommended postage on Ebay and I've tried to print the label and it's saying 'no services avaliable'. Is there a problem with their network or is it saying the option I chose isn't available? Thanks for your help

USA shipping unavailable on GSP?

Is this a site wide in the UK? I see ebay's announcement about 'monitoring' the tariff situation, but I can't sell to the US at all on GSP now, it is removed from the list. This is a major problem! This has been for at least two days, and I've had qu...

Nectar Points

Can they be collected or converted on ebay, as despite the site saying it can no longer be done, over on the Nectar website, it is now saying ebay is once again a partner ?

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Resolved! Subject: Clarification on Return Label Case.

Subject: Clarification on Return Case: Hi all,Can I ask for clarification that I understand correctly?Earlier today, I received a message from the buyer requesting a refund because he refused delivery of his order due to an additional customs fee cha...

Resolved! Changing Tracking Details After Posting

Hi Folks, I have just sold an item and purchased the postage through eBay, which meant that the tracking was automatically uploaded.It turned out that I had forgotten to check the weight of the parcel and had to pay again at the Post Office, which me...

Resolved! Item still not dispatched 3 weeks later

I bought an item on 18th April and estimated delivery given by ebay was 23rd - 28th April, however the seller mentioned in description that it can take a few days to a week to process and dispatch items and as I had ordered before Easter weekend, I k...

Credit card to pay for chisels

I am trying to buy wood chisels but ebay say i need to verify my age with credit card details. I do not have one, and cannot continue the purchase without verification, i have had an account for many years never had any issues in the past, any help??

Collection

I've sold an item, and I'm pretty sure the customer has put it though as delivery but wants collection. I can't see an option to 'swap' it to collection. I believe there is a qr code to scan but I can't find anything related to this in the app. Any h...

Defective seeds (3 different packs, same seller) received but I obviously can’t return them

I purchased 3 different packs of vegetable seeds from the same seller, not a single one from any pack have germinated, I grow these plants every year so know what I’m doing. I have contacted seller but they are ignoring the issue, understandably I re...

Resolved! Should I decline a return?

I just sold a hand made item to someone who has just started a return request with a message saying 'item is nothing like the photos'However the item is 100% identical in every way and they are trying to pull a fast one. I have a suspicion they didn'...

Restricted airgun listings on eBay

Airguns are constantly being listed on the eBay UK site despite its rules on restricted items. I have already reported two listings that were for sale but although eBay has removed these two items when reported it would take hours to report each indi...

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Disputing a return

I sold a used Gameboy Advance SP that I put in a new shell and replaced the screen from another old Gameboy (I did say this in the listing, I was very honest about what I'd done to it), and it was delivered on 26th April but I have just received a re...

Fake or Faulty parts

Can anyone give me some advice. I purchased a fuel pump valve for my car. It was described as a genuine Bosch part and had a 12 month warrenty. Purchased in March 2025 and only just recently got it fitted. The part does not work, my mechanic says it ...

Bank card update.

The chip on my bank card failed and, although it had a year or two to go, the bank renewed my card. I have tried and tried to update my card in my Ebay account but without success. There appears to be no way to contact any eBay official to resolve th...

Changing postage after payment?

Hello, I had a buyer purchase an item that had evri postage and and automatic postage label which registers on Ebay when it has been scanned/posted. Buyer has now asked me to send Royal Mail, how will ebay know that I have dispatched item and am I gu...

Automatic relisting

Hi, how can I stop automatic listing for my items which haven’t been sold. I didn’t even realise I had clicked on something which gave this instruction. I’ve read others comments online and have not managed to find cancel button for this, like others...

Raising a international returns label as a seller

Hi , I have sold an item that the buyer wants to return which I have accepted. The buyer lives in France ,and I have to get a postage label to him. When I go to the returns page it requests I enter a label ,and the tracking number. How do I sort out ...

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Feedback

As private sellers of little significance we have fully embraced simple delivery. It is fair that customers can decide their shipping cost and provider. This being so it is very frustrating that this third parties performance, in the negative, can be...

Wasting Time I hate the waste

I dislike that when seeking genuine products, in this case Medals, I am frustrated by the volume of Medal Roll Lists as I scroll down through the Product Category in 'Militaria'. Non-Original, Copies, replacements should have a separate category or a...

Simple Delivery

I wonder if the policy makers at E bay have lost all common sense or their only avenue for ideas is the President of the USA. Firstly they introduce Buyers Premium which i do not see as providing any other service than was already provided. As a sell...

Stopping Auto Relisting

Can anyone help? I'm trying to stop automatic relisting on some items, which should be easy, but I'm stuck. The eBay site says find your item under Selling-Active and select Remove Automatic Relisting from the More Actions drop down. Except there is ...

Tracking issues

Hi, I currently have 2 items outstanding for payment which have both been received (seller confirmed) however, tracking information still say item has not been delivered (over 4 days ago). Seller says item has been marked as delivered, but eBay will ...

Refund

HiThe seller canceled the order but I didn’t get the refund. I tried to contact the seller but there is no response What to do?

Sell in every country but USA ?

I have listed many items that are for sale on a buy it now price of £49 and added global shipping to my listings, here is the thing it lists it in every country but USA or EBAY.COM ? Anyone else having this issue? My account in good standing and none...

Businesses fees v private sellers

Do you think it's fair that small business sellers pay around 16% sellers feesAnd other small businesses using private accounts pay NO fees ..I'm small business i pay around 16% per selling a item plus ebay shop, and other small businesses on private...

Age verification

I don't have a credit card, but have bought on ebay for years, went to pay for a spears repair chainsaw today, age verification notice cam up! Never had this before! It said a visa card is not acceptable as a age verification! So now I can't pay for ...

Winning auction ended

Hi. Was winning on an auction when the seller removed it. Contacted the seller and he said sold it on marketplace for a higher amount. Is this how eBay normally works? Where you can just end auctions when bids have been made?

Resolved! Buyers protection fee

Is the customer aware of eBay's buyers protection fee when they purchase a product? Does it show up on their invoice?This fee is killing businesses everywhere!

seller

A buyer has bought something off me and wants it shipping to a different address. this person is a seller themselves.Please advise

Too few days to dispatch rule for private sellers

I am really upset with recent changes of dispatch day’s policy. I am a private Seller, and a regular person that jungles work and family.However, because Ebay is too keen to compete with Amazon, our days to dispatch allowance is melting away like a w...

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Seller won’t refund a defective product

I bought a refurbished coffee machine but on receipt, the machine wouldn’t dispense the correct amount of coffee and then it seized up and completely seized up. The seller is refusing to give me a refund because I had to change the plug, as the one s...

Why do I lost money for a parcel lost in delivery?

Seller protection, what is it if I don't get my money back? Why do I lose money for a parcel lost in delivery? I have had to pay the money back but who pays me? I never got chance I was just told the parcel had not arrived we are paying the money bac...

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Buyer collected from me

Buyer collected today, I scanned QR code which it accepted. Because later it still hadn't changed status, it still said awaiting collection and scan QR.. I contacted buyer and he gave me the code digits. I've entered them again, and it's still saying...

Price ...

It has been brought to my attention that all of my listings are more expensive than I have listed them? Approx 20% more on every listing? I have no idea how long this has been going on. This would explain why I'm not selling as much as I was. Who aut...

Buyer protection fee..

Tell if Im wrong??I don't see it as free to sell on eBay now ...before the recent period of zero final value fees it used to be around 3%.. now it has changed to buyer protection fee which is added on to your listing price..clever as it doesn't even ...

Selling items - Postage label

Hello I recently sold an item. At first I bought a large letter postage label £2.70. However, when I went to the post office, a large letter was not big enough to firt my item in. Therefore I bought a large parcel and had to generate a new postage la...

Seller won’t refund a defective Chromebook

I bought a Chromebook from a seller as a gift for my wife. Just 3 months later it stopped working completely, it will not power-up and it will not charge. I have contacted the seller and they refuse to even respond to my message. eBay are absolutely ...

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Lawnmower

Recently bought. Lawnmower and strimmer seller listed with parcelforce 24 but once purchased decided to send via yodel which took 9 days to get it on arrival the item is a mess and not AS NEW as listed packaging was terrible tape on the strimmer i op...

"Report message"

Someone tell me if I'm wrong, but has this dialogue box option just got a lot worse? If there was a "ping pong" of messages where a seller refused a refund, or (as in my case) an item bought by me was returned to the seller, but the seller "refused t...

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Resolved! false advertising

I purchased a set of solar wall lights that were advertised as having 1800mAh batteries. However, after receiving them, I noticed they only lasted around 2 hours per night — far less than expected. I contacted the seller about the poor performance. T...

Unable signin

I have set up an account which was OK. Started putting stuff up for sale.Now saying " You appear to be offline"My other Internet services are working OK so unsure what's happening

Buyers fee

Can you help. If I am selling an item for £100 the item is listed at £110 , that’s £100 for the item and £10 buyers fee, if then a buyer makes an offer of say £60 and I decline but make a counter offer of £80, is that £80 inclusive of the buyers fee ...

Resolved! Sales gone quiet for two weeks

 I normally sell loads of stuff, but unfortunately it’s been quiet for over a week and a half now even though I put stuff on promoted it’s still not selling anybody else in the same boat? @members

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Scammed

I recently brought a rear spoiler for my car and eBay has taken £5 off my refund and given me a coupon the thing is I don't want the coupon I want my money back how do I get in contact with then can't find an email address or telephone number for the...

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seller feedback not visible

Hi would anybody know why when viewing my listings/account and viewing feedback it says no seller feedback to display (or words to that effect) but i have lots of good written feedback i have tried viewing logged in and out. I have contacted ebay sev...

order not found

I recently bought an item for which I have now been asked to provide feedback but when i have clicked on links it states order not found and its not showing in my purchase history. I have tried garage as it was a van part but still no luck. I need to...

Custom tax

Hello, I have a problem because during the last sale the buyer paid tax, and I made a mistake and did not indicate it in the declaration. After receiving the package the buyer had to pay tax a second time. What should I do in this situation?

Email to get QR code doesn’t have address

I sold something, received email from eBay asking me to get a QR code but the address given was ‘(buyer’s name), United Kingdom’- obviously useless. I now have the address of the buyer but I can’t change it in order to get the correct label. What can...

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ROYAL MAIL POSTAGE LISTED BY E-BAY

MAY I SUGGEST THAT E-BAY OBTAIN A COPY OF THE ROYAL MAIL 'OUR PRICES' 7thAPRIL 2025 EDITION AS THE PRICES THEY QUOTE IN THEIR PRE PAID PRINTABLE LABELS BEAR LITTLE RESEMBLANCE TO THE ACTUAL COST.(I PRINTED A PRE PAID LABEL WHICH THE POST OFFICE REFUS...

Resolved! Wrong parcel dimensions. Simple delivery

Started using Simple delivery. Got a prepaid postage label and notice that the dimensions are very slightly out. i.e. double cd when packed is 3 cm instead of 2.5. I guess this now falls into the small parcel bracket rather than large letter. Should ...

Low views

Been selling different products on eBay for 14 years and until around 2 years ago could always list an item and within days it would have plenty of views and sell. Over the last couple of years I’ve noticed listings get next to no views even after a ...

Seller Feedback

Very few sellers leave feedback.As a buyer , I only leave feedback once a seller has left feedback for me.

Buyer not responding

I've sold a "pick-up" item, the buyer respoended initially saying he will collect on friday, saturday etc, until stopped responding completely. It's been over 2 weeks now with no messages.The listing was promoted so if i cancel the order myself, i ha...

Packlink

Can someone please help ! I have lost the will to live ! I sold an item on eBay and the Packlink postage label was paid for . But after 4 days it is still showing as processing payment on the InPost app ! So I can not proceed with the posting of item...

Categories Wont Show

Using the eBay app, I select categories along the top selection bar and it just comes up with a blank screen as per attached photo. I have restarted the phone, updated the app, and also uninstalled and reinstalled it. Am struggling to find the catego...

Bad seller

I wanted to report this seller. In January I bought an alternator, which after 45 days showed a defect. The item has a 1 year warranty. I contacted the seller and explained the situation, and we agreed to return the goods. I expected him to return my...

Postal Option - Simple Delivery Signed For

Good Evening,A query please re postal options on Simple Delivery.Options now understood, however, there are certain circumstances that when dispatching paper ephemera items a “ Tracked and Signed For “ delivery is required. The antiquity or special n...

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return

hi there i have a problem with seller he was send me a broken items then he was told me send some one for collection the items but the didn’t send any one the items so big and have. then he sent me royal mail label but i can’t take to post office bec...

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Auction ended early due to damaged goods

HiI was selling an item which unfortunately got damaged less than 12 hrs from being listed. So I ended the auction early however I noticed eBay fees for ‘ reserved price ‘ was set at £107 due to be collected in 3 days.There was no bids or reserved by...

Postage

Why is international shipping so high?I asked the seller to check the cost to post & he said about $100 but on the listing the postage is $184 + VAT

Royal Mail vs Amazon Shipping

I bought something from a seller who stated, very clearly, they send their items via Royal Mail. This is perfect for me as it arrives by midday. However I then get an email saying Amazon Shipping is being used. A vile and useless, at least in my area...

Resolved! Faulty Ceiling Light

Please can someone advise. I bought a ceiling light which is faulty. It has 4 settings and only 3 of them work. My problem is that it only became clear that this one setting was not working after 3 electricians put it up on the ceiling for £300! It i...

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Print to order business lead times.

Why is it, I give a lead time, but eBay gives a totally unrealistic estimated delivery range. See attached as example..my lead time says I need to dispatch by 13th May. customer is advised though it should be delivered between 8th and 15th.I use 48ho...

Resolved! How to refund entire amount buyer has paid - not just the money I've made?

Not used eBay for years, and a lot has changed since then... I sent an item that has been badly damaged in the post. Looking to refund the entire £5.15 that the buyer has paid for the item, including the buyer protection fee and the pre-paid postage....

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Refund for postage

Sold item to send by evri printed label and took to parcel shop. 4 days later parcel still in parcel shop awaiting collect. As buyer was told it would be delivered by this time I retrieved parcel and paid for royal mail 24 hours costing £9.29 how can...

Buyer Protection fee

I have noticed since this BPF has been implemented that my offers for items has somewhat declined - I have been with Ebay for 20 years & am now seriously thinking is it all worth my while trying to sell items for a pitance

Simple delivery

Has anyone had any issues in regards to simple delivery ,as the post costs are way out by around £3 ,it will not let me opt out my concerns is that the buyer ends up with a postage charge at the other end as Royal Mail will want the correct postal co...

Cant sell

I can list an item to sell because my old account has a number I no longer have access to so I can't login into it. Please can this be resolved so that I can sell on Ebay please? Kind regards

Postage label

Hi a mistake was made whilst obtaining a postage label and I had to reissue another. I cancelled the original one on 29/3 and still waiting for a refund for this.there was no option at the time to void this label so I cancelled and have still not rec...

Return for refund

I purchased a faulty item and opened a request for a return. It says ask us to step in and help from 9 may so when I go on ‘more actions’ there isn’t an option to do this.Does any one know why this may be?

Resolved! Postage ratings

Can anyone help me I have a rating of 4.6 on postage when I don't charge postage at all! so how on earth have I been rated ??

Other courier service

Hello, We are looking at purchasing a used bookcase advertised on Ebay from a private seller. The items is located quite far distance away. The seller has two delivery options, pick up or other courier with price of the courier option listed as £6. T...

Motorbike sale

Hi I want to create a listing for a motorbike I want to sell but don’t want to pay the final sale fees, I believe a can do a classified ad where you pay an amount for a month, however I can’t find where I can do this. Anyone help

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