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UK Seller News: April 2025

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Never received my item

Hi. Can anyone relate to this issue. In December I purchased a motorcycle fuel tank on eBay . And paid instantly for the item at a click and collect delivery. But for some reason the store would not accept the item. I didn’t know about this until abo...

I DO NOT USE EVRI !!!!

I refused to use Evri. I asked the buyer for a full address and sent the goods 1st class via RM How do I mark that I sent an item?The eBay system gave me until the 28th to send the item, which I have already done.What happens to my money if I do not ...

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Listing put on hold because of review links put on listing missinterpreted as selling outside eBay

I added web addresses for 2 reviews of an audiocable I am selling to help buyerseBay's AI system missinterpreted as an attempt to sell outside of eBay.As there is no eBay contact info that I can find to appeal this decision I have been forced to remo...

Imitation watches

Hi, I have inadvertently got a imitation watch, found amongst other items bought as a job lot at a car boot sale.The watch is too good to throw away, as it looks good and keeps excellent time.however I know that it is against the law to sell such ite...

Ebay Return Label

The Ebay Return label is inadequate for the size of the return package. The post office will not accept the item as they say it is too large. can ebay provide 1 of 2 labels for the single return or can i send it vai my courier of choise and upload th...

EBay full of Scammers

Too many idiots now on EBay ruining this platform.Amount of times winning bidder does not pay up becoming so frequent that you can’t sell stuff here anymore. Also buyers not being honoured with their winning bids due to dodgy Ebayers is also becoming...

fraud by e bay

here we go again i sold an item for £10 PLUS postage which was just over two pounds , that would make a return to me of just over £12 .. what's my balance ? can you guess ? £4.12 !!!!why are e bay now so poor at this ?

Resolved! New Delivery System

Hello, Just sold some items on eBay and confused on how to deliver them. In the past I would just post via Royal Mail, but now I am getting prepaid labels with QR codes attached, one of them says Delivery via Evri has been selected by the buyer. Can ...

Part number error

Hi, I am entering a part number but keep getting an error message saying only 1 value must be entered for a part number. I have tried everything but it still won't allow me to list the item. Anyone else had this problem and can advise what I am doing...

Search purchases

Great that I can find purchases by year but I buy many many items per year and I don't recall what year exactly it was.So the purchase history search facility is a bit totally useless don't you agree?

Credit card age verification

I have reduced my shopping on e-bay since they stopped taking Amex. But I have just tried to buy some garden prunters. I was going to use my debit card to pay. Age verification is needed which has to be by credit card. Fair enough but my credit card ...

Car Selling and then not being picked up

I've tried to sell my car six times on e-bay. Each time someone wins it, they either don't exist or can't be bothered to pick it up/pay. I tried to leave negative feedback, but the only options were to give positive feedback, so I tried to write some...

Exchange rate isn’t matching up

I went to buy a new phone but it was in dollars ($218)but said that in GBP it was £163 and the postage was free but when I went to pay it said it was now £170 although the price in dollars hasn’t changed and i searched it up and $218 is still £163? A...

Resolved! I want Royal Mail to collect my parcel, like I always do. How do I do this now with Simple Delivery?

I always buy my Royal Mail postage labels on the Royal Mail website and "Book a Collection". However, with the Simple Delivery that we have been forced to use, I cannot work out how to let the Royal Mail know to come and collect the parcel from my ho...

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F

This is completely useless as usual why do website always make it hard, especially when it involves money you at along with all the other websites in the world should be ashamed of yourself

Remove iffer

I sent an offer for item with a couple of hours remaining. The offer wasn’t acknowledged now as the uitem has reset to 18 days would like to remove my offer.

Can't update my details and can't contact support. eBay is disintegrating before my eyes.

I keep getting emails from eBay to update my details and until I do my payouts will be on hold. I have followed the link and updated the details, I checked everything thoroughly. So the problem is not on my end. Tried to contact the support and there...

using my own postage stamps

Hi guys can someone give me some info regardsto choose one's own post stamps, *************************************************** Tried to contact ebay for about one hour , but it gives a load of messages that takes you around the world tells you eve...

fees

Why does Ebay immediately take refunds from the sellers balance and not from the pending transaction when the refund is for a pending transaction ... more profit for Ebay (which is ALL they are concerned about!!) on the interest they gain for holding...

Cancel postage label

I don't live near an evri drop off point but have been getting charged for the label even when I don't use it, I tried cancelling it within a couple of hours but it said I could not cancel it. I will stop using eBay if this continues as I am out of p...

New system

I have yet to meet online or in person anyone buyer or seller who likes the new Ebay charging system. For small inexpensive items, especially, it is becoming uneconomic for both sides. We used to be a trusting community. Ebay should allow buyers to o...

Payment still held???

I sold an item which has been delivered, had positive feedback and tracking confirmed by carrier on Thursday 24th, why is payment still withheld please?

About my refund

Hi my name is ahmed saleh,i just order the tv box from ebay,and i received the box thats doesnt work,i contacted the seller and i told him that the box doesnt work with proof for my tv,and i told him i want my refund and he gave me go ahead to create...

Item counterfeit

Hi, I ordered some it cosmetics cc cream, it is not a genuine product, I have contacted the buyer and stated it is not a genuine product and requested a refund (via msg) I’m not sure how else to request it. There also is no option on eBay to speak to...

Notifications

I was trying to update my notifications preferences and it stats I need internet connection which was already turned on, I am getting the same email twice ,

SIMPLE DELIVERY - inability to combine postage means I'm having to refund buyers from sales!

This 'Simple Delivery' scheme is driving me bonkers. I have no option but to use this scheme, but it really doesn't work when it comes to buyers buying mulitple items (in auctions). I list postage as 'large letter up to 1kg' (which is the next stage ...

Request to list more items - query

Hi, I'm trying to sell an item but I keep getting the error message below:- This listing would cause you to exceed the amount you can list. You can list up to £3,700.00 more in total sales this month. Please consider reducing the starting price or re...

Feedback

So yet again I was scammed on eBay with a item that was supposed to be new when it are the item was clearly well worn with a massive rip in the of back the item lol got a refund from eBay, however I did the feedback honestly to warn others buyers and...

Sending an Invoice -

Can someone explain what the following message means. It has only appear over the last month is is very frustrating as I can send an Invoice or combine items bought into one Invoice - 'Invoices cannot be sent for items where eBay manages all or part ...

Collection code

Can the buyer still print the collection code? I have had two buyers who have been unable to get the number when collecting my last buyer said they were never given a number when I contacted Ebay customer service disagreed with me and said they have ...

Now registered as a business seller. Are my auction listings still visible internationally?

Hello. Today I registered as a business seller and apologies in advance for taking so long to do so. Please can someone advise if my current auction listings will still be visible internationally? All my auction listings say I sell worldwide but I am...

Item not as described

Hello recently i received a email from ebay that i am high rate items not as decribed the problem is not that my items are not as described but the buyers for diferent reasons(dont like,change their mind,find cheaper,etc) are able to open return only...

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Return Label

Hello everyone,A buyer wants to return an item, I've purchased a return postage from Royal Mail but I am unable to attach the code on the return page. Kindly advise on what to do, please. I have till tomorrow to sort this out otherwise, eBay will iss...

Postage options

When I try to put second class standard postage on my listing, it doesn’t work. I can add second class large letter up to 750g but not a small letter up to 100g.I have posted hundreds of items before so I know what I’m doing but now I can’t list anyt...

Returning an item collected

A lady collected a 5ft tiffany lamp perfect,shown working,now wants to return it but me to fetch it, i can't, she has opened a case falsely saying defective but she saw it was perfect, i said ok bring it back for a full refund but she wont,now what

un ordered item delivered to me

Hi Folks ,I recently received an item (not a cheap throwaway) that I had not ordered via e-bay.I called e-bay and they could not find the tracking number from the Royal Mail label on their system.It had a RM tracked label with my name and address but...

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Sumup charge

Hi, I’ve received a £30 Sumup charge ‘eBay’ my bank statement. I have no idea what that could be and how? Haven’t bought or sold on eBay for months.

Collection only

I ordered an item by mistake, collection only I didn't see this until I paid for it,I've tried contacting the seller to cancel this transaction but they are ignoring me

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I feel like there’s a scam going on I keep sell item on eBay and then the customer cancel the order

I feel like there’s a scam going on on eBay. I sell an item on all and the customer cancels the order and I get stung for the 11% eBay fees because it’s a promoted item I give the full refund to the customer. This has happened to me three times now W...

Feedback removed.....!!!!

Ok so i brought a jacket from japan for my son as he wanted the same as me upon arrival the jacket is nothing like the listings pictures i left a negative and the seller had it removed....!!!!! how is this allowed to happen? is ebay embarrassed that ...

Resolved! Send item to buyer

I posted item to buyer today. I selected to print an EBay postage label in error. However, I used my own Royal Mail Label which I paid £8.15 for. The eBay label was £2.70. I selected free postage on my listing. Can I get a refund for the eBay postage...

Funds on hold

I sold a coat on 29th March. Paid for Royal Mail tracked, small parcel but when I went to post it, it was a medium sized parcel. I cancelled the postage and paid again, to post as a medium parcel. Stupidly I didn’t keep the postage receipt and didn’t...

Has eBay effectively stopped selling vehicles?

Been a while since I browsed car and vehicles for sale, so was shocked to see that there are practically no vehicles for sale on eBay when it used to be full of them, almost to the point of being spoilt for choice. So, as per the title, has eBay effe...

Refund someone with buyers remorse

I am a private seller sold a external hard first the buyer claimed it was faulty ( I advised to format and try again) also a file that corrupted can make downloads difficult until it's identified. Then I'm told it's broken ( offered to replace) then ...

Error with 'Delivery Service'

Hiya, I am trying to list an item, if and when sold it will fit into a 'letter' sized envelope I have also selected 2nd class, but an error 'Delivery Service' is stopping me from listing the item. It's do i have to select prepaid service now??

Only given a partial refund

I am sure this is not legal, I purchased an item that only worked for a few weeks. The seller offered me £3, althought that was a fraction of what I paid. However, I returned the item with a picture requesting a full refund and the seller fraudulentl...

Problems setting up seller's bank account

While attempting to set a seller's bank account manually, the web page allows me to enter the bank sort code and bank account number, but the account name field is protected and I am unable to enter anything. Does anyone know why this so? (I don't do...

Listing

Why do I keep getting an error message ‘Delivery Service’ when trying to complete my listing?I am using the ‘sell similar’ function from previous listings and not changing my delivery items

return

hi... i returned a micro sd card that was faulty. printed off the qr code and had it posted via royal mail..claimed it was out for delivery over five days ago but still not delivered.. the seller does not respond so thats pointless..royal mail and eb...

unable to sell

Made a listing to sell something and got the message below."You’re no longer able to sell on eBayIt looks like you haven’t met the minimum requirements to sell on eBay, which means you’re no longer able sell on the site. You should have received an e...

Guest Purchase Refund

Hello there, so I do have an eBay account but accidentally made a purchase without even really realising that I wasn’t signed in. The two items I purchased were described as authentic and real and there were no negative reviews that I could see. Day ...

Selling a property in Portugal

Dear members:I'm selling a property in Portugal for £223.000.00. Ebay is adding to the final price the Portuguese VAT of 23%. The reality is that in Portugal, we don't pay VAT when buying a property, unless it is a business, which is not the case. In...

Simple delivery

I have sold an item where buyer pays the postage and I get a QR code to take to get Evri postage label with a specified date of 30th April by which I have to do this. My buyer has requested the purchase not be posted until 12th May . Is this ok to do...

Dispatched, item Button, add trackinvg

Ive posted an item via Evri, advised the buyer and sent all info. But the dispatched item button isn't in the drop down box. It now says item overdue but it's been sent Where or how can I add the tracking info ..its all changed? It says go to order a...

Returns

Hello, a seller sent me a broken item and I opened a dispute to return it. He sent me a return label, but I did not use it and sent the item with another courier. My question is: What is the chance that he will receive the item and not refund my mone...

VAT being added to my fixed price items?

I’m a private seller, and have been selling quite a lot of things on eBay recently as I’m having a huge house and garage clear out I sell most of my items at fixed price, and in the past few days have noticed that some items are appearing for signifi...

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Postal tubes

How do I now list a poster in a Postal Tube with the new system of Simple Delivery? Nothing seems to match the size of a tube in the Simple Delivery options!

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Returned used item

Hi, so i have recently received a return on a shaver, the item was brand new sealed in box, buyer has stated they were unhappy with performance and sent it back, the problem is the item has now been unsealed and has obviously been used so i can no lo...

False RRP prices.

Why do Ebay let sellers lie about the Recommended Retail Prices?So many sellers are claiming items where twice the price they really were.Its that false advertising?Is that legal?

Simple postage costs

Hello PeopleAfter having a 7" vinyl single returned (because it was the wrong size? - yep, really)Anyway - whilst relisting same item, it seems I am now going to be charged £2.70 for "Simple delivery" when it will only normally cost me £1.55.I offer ...

change Age Verification System, pls

ebay - I just bought £40 worth of multitool blades and a pair of cable snips. Wanted to buy from you but you only verify age with Credit Cards. I only use debit cards, which, although only issued to adults are for some reason not good enough. You los...

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Changing my email address.

I am trying to change my email address in my profile. After pressing edit and writing the new address I get a message in red saying enter a valid email address. The old email account is closed, so at the moment I am in limo. Any eBay emails going to ...

Non payer paid after 2nd chance offered to another buyer (after the 4day period)

I have lost trust with the original buyer as they stalled on paying, I thought I had sent an email to ebay raising concern about this and requested copy but do not appear to have received this. Item originally sold 20 April on 25th April I offered 2n...

holiday / time away

i am going to be away for 34 days but time away only suspends sales for 28 days - any item how i can suspend the account for 34 days - if i end all items how long do they stay on the system? thanks for any help

Starting a Listing

Hi, I’ve got a listing ready, but, I’m having trouble with the “Delivery” section. I keep entering “Custom Delivery” details needed, ie Royal Mail - 87p, but when I press “done” and it returns to the listing, the delivery section changes and comes up...

still no letter post option,

still no letter post option when trying to relist some cards which will go in a letter ? but only get large letter option still ,Ebay have been weeks sorting this and got nowhere so unable to list ,

eBay easy shipping system?

Had another problem last night with the eBay easy shipping system. It again messed up the shipping, this time the price so the buyer had paid but I could not afford to post the item so I had to cancel the sale and appologise to the buyer. Another sal...

Postage Cost Query

HI.I received a postage label from the buyer. Buyer has received item and had to pay an additional charge. Buyer wants me to refund this additional charge. I can't work out if I'm responsible or not??

Global shipping

I am enrolled in global shipping programme but it is not showing on the listing. A buyer is USA cant buy my item as it comes back no international shipping

Postage

The parcel I have sent weighed over 20kg so I was unable to use the prepaid label and had to send separately using Parcel force. How to I confirm when buyer receives and how do I claim back the unused original postagelabel?

double postages for UK

i do need ebay charging my customers EXTRA CHARGES as I sell under £20 this is covered already in my shipping and handling as cover from royal mail goes to £20 with a cretificate of posting . MY CUSTOMERS DO NOT NEED THIS SURCHARGE in fact it is beco...

Notify item dispatch.

I used Royal mail rather than evri to post a book. How do you notify eBay that the item is dispatched? Ebay keeps reminding me to dispatch it. The buyer has already received it.

Resolved! Make offer error

Trying to make an offer, but all I get when I push the make offer button is "We looked everywhere, if you still need help yadda yadda" page does not exist spiel. Obviously an error but Ebay help only offers these community pages, any ideas ?

seller being unprefessional

I have a problem with a seller, I have been buying comic books from this comic book shop. For years, since the pandemic. But I noticed that every now and then sometimes they would forget to send an item, and sometimes I would expect them to maybe sen...

Parcel Carrier need to change

I tried to arrange a parcel delivery. It automatically picked up Royal mail post letter size.I can’t post it because it’s too big. The buyer has the tracking for this parcel which I can’t send and I can’t find how to change the carrier to another car...

Missing order

I have just placed an order, or so I thought. I paid with PayPal in 3 & the 1st payment left my bank immediately. however… I have no sign of the order in my purchases, no email confirmation & the items are still showing in my basket. im banging my he...

Seller not responding

I bought a big item that said it was in same town as me and it was collection only, I bought it on buy it now and arranged payment on PayPal,I have messaged seller to get collection details and they have not responded,it's been a week and half and eB...

Withholding refund

I have returned an item to the seller as instructed and paid international fee etc which I have proof of… I get a message to say that he had to pay €30 and so I’ve to take it up with DHL when I never originally sent it with them, I track the parcel a...

Order Cancellation

Hello,I am new to ebay.I recently sold an item. The buyer sent a cancellation request and payment was made immediately. Me the seller declined the cancellation request initiallyas i had already created the poatage labels.The individual messaged me de...

My first sale

Sold my first item which was collected today. Am waiting for buyer to give me the code. Have emailed a reminder but no response as yet. Cannot believe this has happened think I will close my account if I don’t receive payment. Very gutted

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Postage labels

I dont understand why Ebay have taken over sellers requirments for postage.I have always chosen Evri for collection, (due to being disabled)after printing off the Buyers address.But now it seems, only Royal Mail has collection.After selling on Ebay f...

Sending an order

Whenever i go to an Evri store they say The sage green bin is too big for them to take and send off. i’ve been to over 5 evri branches and they’ve all said the same thing. what should i do?

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Refund withouth return

The xd reader i bought is broken and cannot be used. If I return the item, i need pay for the delivery fee by myself. So i request a refund without returning the item.

How to combine two orders

Hello,A buyer purchased two separate items from my store, and I’d like to combine the postage. However, eBay isn’t giving me the option to do so. I’ve already purchased a shipping label for one of the items, but now I can’t mark the second item as di...

eBay Simple Delivery problems!!!!!

An item I sold got returned back to me by the courier (EVRI) so I contacted eBay to find out if there is a way to get a new delivery label and they said no but I could pay the postage myself and then claim the cost of thepostage label through eBay. I...

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Item not as described. Ebay closed return period on the day it arrived (2 days after purchase)

I purchased a gold bracelet on 21 April 2025. It arrived on 23 April and I found that it was too small for my wrist - it was clearly made to fit a child's wrist. I tried to return it but eBay told me the return period was closed (on the day I receive...

I recently oredered and paid for a bitless bridle for my horse. The Royal Mail tracking service sa….

I ordered and paid for a bitless bridle for my horse, Royal Mail tracking says it was delivered two days ago…but it is nowhere to be found. I don’t seem to be getting much assistance rom eBay regarding this!just saying seller has sent it it and it’s ...

Wrong item

sent an item to customer he said he got the wrong item , I sent him a chuck for a drill he got a cooler a bag for medical stuff , I don’t sell bags I no I took it to the post office it’s tracked and been delivered Qr code from eBay ., like I said I n...

Policy Violation

I Have Received A Policy Violation Today On An Item I Sold About A Month Ago, eBay Wants To Remove It!!!! How Can You Remove It When It's Already Been Sold. Has Anyone Else Encountered This?

Received negative feedback

Hi everyone sold a gentleman some items posted them within dispatch time item haven’t arrived I have tracking number proof of date items were sent with receipt got in touch with eBay to remove negative feedback they did not remove it this doesn’t see...

Postage

Can anyone tell me if any listings I have where I chose my own postage and not simple delivery be altered by eBay to simple delivery?I have tried customer service and am unable to get an answer thanks to anyone who can help me

complaint

Hello. I bought a tablet. The description says Galaxy Tab A7, after I set this tablet up, by the way, it works very slowly, I saw that it is a Galaxy Tab A6 model, YouTube does not work on it, apparently because this device is outdated. Imagine how u...

Business Seller advertising delivery and refund but refusing me these options if I buy

My earlier post was deleted as I had named the seller and the item. I did not realise this is not permitted. I have revised accordingly: I saw an electric fire in an old catalogue but discovered it is no longer available. I then found it on eBay. It ...

Sale of Fertilised Eggs

This morning I've had a ad removed for Fertilised eggs, looks like they have changed the policy as of the 18th March.Anyone else disappointed in this? Still loads of eggs for sale but my guess is they will sift them all out over the next few weeks......

Custom delivery for stamp selling

Morning,Like many others, I sell stamps on Ebay, mostly under £10, which should be exempt from the simple delivery that's been bought in.When I chose custom postage/picking 2nd class, small letter rate, the usual postage box appeared, but before I co...

Malicious Feedback Removal

I am trying to have some malicious feedback removed from around a year ago - I thought it had been removed but it seems that never happened. It’s completely inaccurate and unreasonable as I gifted her two further items and had to wait an inordinate a...

Postage Costs Label re SD

If I purchase a label for an item 1kg for Royal Mail the SD price is £3.44. However RM don’t do a 1kg weight price but is £3.90 untracked or £4.05 tracked 2kg.Is the SD price of £3.44 and the weight 1kg printed on the SD label because obviously the p...

Postage fiasco

Hi, Don't put much to sale on Ebay but decided to have a little declutter and sell a few bits. However I just cannot understand or input what I want for postage. I don't have a printer, also I am housebound. My preferred postage is Royal Mail pick up...

Discounts

A bit of a problem here: Some listings show discount codes when viewed as a guest, but the codes disappear as soon as I log in and they cannot be used at checkout. Why is this? Many thanks.

Invoice

Hello dear ebay community i really like buying products from this website u can check my purchase list i have some issues plz resolve my issue saller not giving me reply

New trusted device message

hi, after logging on to eBay, I received the following message. Worried that the location is many miles away from me and maybe my security was compromised. I changed my password but also worried if compromised was my new login mirrored by hackers. sh...

Selling restrictions

Where do I go from here. - I've spoken to 5 eBay staff over text chat and they were all useless. - I've highlighted the issue ( my sellers account is restricted due to a negative balance of £10 that I can't pay because eBay won't invoice me)They say ...

Royal Mail / Ebay postage invoice

Purchasing Royal Mail 2nd class large letter postage labels on eBay. How do I get and invoice for my accounts? I know it’s not VAT rated, but still would be easier to have an invoice. With eBay now been cheaper then buying then on a Royal Mail accoun...

Resolved! Item sent to wrong address

I have purchased an item and the seller decided to have it sent to a pick up point (UPS) without consulting me rather than the my home address that was clearly stated on the order. I am unable to get to the pick up point and advised the seller of thi...

Payout

Hello, I wanted to know this whole Ebay payouts system thing works as I'm legit confused on how it works because I thought that when an item is sold and its delivered etc. And I get that "funds are available" thing (even though it doesn't show on the...

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Seller Protection

The buyer s bank started a dispute that the goods were not delivered.I was declared the loser of the dispute.But the delivery service provided a photo showing that the goods were delivered.What should I do? eBay did not return my money.

Misleading Seller Item Photo

Hi - can you please help me with the following? I recently purchased a lamp in the UK for £9 expecting it to come with a shade as shown on the main image photo but it only came with the main bottom piece. After contacting the supplier, I was told tha...

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relisting items before the auction has ended

I am currently the high bidder on an item, it has 17 hours to go before ending, the seller has duplicated the exact listing as a much higher "buy it now" is this allowed, there was no buy it now on the original listing, and my bid would have prevente...

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Returning items

Hi if I return items to seller would there be any risk of them not refunding or replacing the wrong Part ? I have received the return address from eBay message

Damaged product in transit

Hi , I ve started selling things on EBay recently and I am not sure how to handle this situation! One of my products was damaged in transit by Evri even the product was wrapped twice with bubbles and have had 2 stickers with fragil on! The buyer want...

Payment Held

I'm a new Ebay Seller and I have already sold 10 items, as of writing this and when the items were sent to the buyers, I was told that the money would be sent in "2 calender days" after it has been delivered and therefore, I waited for the payments t...

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Refund

      Hi details of case saying that I received refund on Apple Pay (which I paid polish card) at 11 April, but I did check y bank statement and there is no refund, the case is close, where I should look for a help in that case ???      

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Sick of getting hit with vat by ebay then they tell me seller has a business registered outside the

Getting sick of ebay charging me vat on items I buy which are all listed in the UK ebay say this is because the seller has a business registered outside the UK surely if the seller is operating from a business in the UK and has stock I would assume t...

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