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Seller News: September 2025

Read the latest updates to streamline your selling experience.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Evri lost my parcel

Evri lost my parcel on 11/07 and are refusing to take any responsibility whatsoever. They keep asking me to contact eBay directly. Has anyone else had the same issue and what do i need to do? thanks

Plug icon on listed item

I'm looking at bidding for an Xbox console and noticed the listing has a crossed plug symbol on it (attached). What does it mean. Just wondering ax the photo only shows the console and no mains plug or controller

Resolved! Account activation

Hello all, I need some assistant, I have had a ebay account for a couple of years, I have started clearing my spare room and listing the odd item, have sold about 10 plus items, dispatched on time and have started to get good feedback, Now I am one t...

Ebay wrongly issued Yodel label

I contacted the seller when my purchase had not arrived. He explained that Ebay had issued a Yodel label even though Yodel no onger exists so the parcel is lost and I need to claim a refund off Ebay. So I now have a lengthy process of waiting til 26t...

Auction winner wishing to cancel.

Hi, the winner and multiple bidder, on my vehicle auction has requested to cancel their purchase, the reason given was purchased in error. This person has placed multiple bids in order to reach the previous bidders maximum. Then, shortly after the au...

empty envelope

ok i have received an empty envelope from Global shipping, the magazine is missing, no tampering with envelope that i can see. Its giving me 2 options "ITEM NOT ARRIVED " but just says delivered as it knows, or "return item" which i cannot do as i do...

bought item

Bought item wich came ruined, i did not ask seller for anything but i got this from him is that ok? You’re a POS crybaby punk…just causing me hassle from the start. You’re address is a scam, you can’t spell, your questions are dumb af, and you intent...

Need advice regarding a seller

I'll try to keep this short as possible. A seller sent wrong item. He got impatient with me as I'd messaged from the wrong listing. Any how , despite his less than desirable communications skills, he realised it was an error, and although no apology,...

Restrictions on eBay

I am restricted on eBay due to changing my IP address. Please help me out so I can make purchases. I have made many purchases on eBay in the past, over £3000. I am based in Portsmouth and am a UK citizen. Due to the restrictions I have, I have to cha...

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Resolved! Refund

Hi, I have mistakenly refunded the customer, what are the options to request this money back. Please advise. TIA

Never received the item

Hi, I purchased an item and I never received it. I ordered it as a guest and I’m not able to contact the seller or the speak with an EBay operator. The seller never posted the item. How can I speak with an operator? I tried all options and I never ma...

Resolved! Vat free

I bought a wheelchair as I'm disabled and am supposed to to get these vat free but got charged vat. Why did this happen?

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Payment decline

Hi i am new to this and whenever i try to buy an item using my apple pay, it says payment decline giving no reason for this also i am not able to send message to any seller.can u please help me in this

No tracking on item bought from business seller

I'm based in the UK and purchased something from a UK business seller at 10am on the 17th. The seller marked it as dispatched at 11pm the same day. Since then I've had no further updates. The delivery estimate is the 22nd - 29th, and the postage was ...

Resolved! Retract Offer to Watchers?

I'm new to this so need help! I sent an offer to watchers on 2 similar thkngs but I put the wrong amount (too low!) - how can I edit/cancel/retract it?! I can't find how to do this anywhere! (They're not showing in my Offers page either) Help!

Refund cons

I am sure this is not a new problem with EBay usersThe money is minimal but the principles need to be established.Sequence of events1 ordered and received item with no problem2 upon opening noticed that the electrical appliance ( pond pump) that the ...

Resolved! Not received item

I purchased two boxes of cat food over a week ago they didn't arrive ebay has given me a refund but for only one box so how do I get the refund for the other box ebay say the not received case is now closed so what do I do now any advice would be gre...

Global sales decrease

We're a small charity based in South Cumbria, UK who have been selling on eBay for over 15 years. Recently we have noticed a decrease in international sales via GSP. We assumed this was due to the instability of US sales recently as well as the EU GP...

No return label

I have no option for a return label, I have no PayPal account that the seller is asking for. EBay is not helping at all or able to talk to them, the seller has done nothing.g but long it out and now overdue for returning the item. I've wanted to retu...

Hoselock false description.

Looking for a hosepipe spray gun. I have come across a number of items listed as "Hoselock' and further down described as Hozelock. Clearly wrong and false. How can I get someone to attend to these.

Resolved! Defective Phone Purchase

I purchased a Google 8 Pro phone in May this year. The returns window was 27th June. I contacted the seller on this day indicating that the phone kept freezing, and rebooting... that I had done factory resets, restricted which apps were working, and ...

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Emails

HiHow do I stop email notifications. I have unchecked everything in preferences and yet I am still getting a ton of emails Thank you

Positive Feedback Only

I'm assuming this is a glitch, because to allow a seller to remove the ability for a buyer to leave neutral or negative feedback completely defeats the object. However, I recently purchased an umbrella that was listed as "strong windproof" which is w...

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  • 1 replies
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Buyers Cancelling High Value Orders

Has anyone else experienced this? I have sold five high value items (mobile phones, watches) in the last month or so. Twice the buyer has not paid. Three times the buyer has asked to cancel almost as soon as the auction is over. It feels far too coin...

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POSTING

NEW POSTAL IS NOT GOOD....TOOK PHOTO OF QE AND POST OFFICE SAID I WOULD HAVE TO GO HOME AND TAKE ANOTHER, CAME HOME AND NOW CAN'T FIND IT OR SEE IT TO TAKE NEW PHOTO...BUYERS ARE WAITING...I FILL LIKE GIVING UP ITS SO DIFFICULT.

Scrolling log in.

Im trying to gain access to the funds in my account but im unable to as the log in procedure is going round in circles. Face recognition then text me a code then nothing then it starts again from face recognition. Just round and round. Had enough of ...

Two Offers

I have made an offer to buyers and one has responded. Ebay has sent me the email confirming the offer and I have responded. In the offers section I have discovered another offer which was not sent to me by email. It is slightly higher than the first,...

Help - I think I'm being scammed

Hi I'll try keep it short. I paid for a laptop a couple of days ago. The day after paying, the seller writes to me to say there is no charger included, but they have bought a new one which will come separately with a different delivery. I replied say...

Returning an item

The seller agreed to the return, I printed off the label as instructed and posted it back, but the system hasn't updated to say its been posted and keeps telling me to post it again. Needless to say the seller says he hasn't received the item back af...

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Parcel mix up

So I mixed up two items, now the buyer wants the original ordered item , eBay said as I used simple delivery they are dealing with it. The buyer messaged to say no one from eBay has contacted them, what do I do?

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Resolved! Sellers on eBay offer counterfeit apple iPhone seal stickers. It is illegal, why does eBay allow it?

Hello everyone!I wanted to buy a sealed iPhone on ebay, not a refurbished one.i was reluctant to buy from private sellers with a few sales or feedback.When I started browsing sealed iPhones I stumbles upon seller offering- I quote:’’Apple IPhone 16 &...

iPhone iOS 26

Hi all I can’t login to my account on eBay app . In safari browser I don’t have any problem . I can log in . I removed app from my phone and installed again but not success. Any advice ?

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Postage RIP I believe I am a victim of this Scam! Several messages to eBay resulted in promise help,

I believe I am a victim of this Scam! Several messages to eBay resulted in promise help, but as yet no refund! eBays recommended carrier Packlink have been of no help, and their nominated carrier UPS claim they have not been paid! I have been advised...

Sold items still showing in active listings.

Hi, I have an issue with items I have sold remaining on ‘active listings’.I raised this back in July, and promised a reply in 48 hours, nothing yet.I have tried deleting them, but they come back. Makes it difficult to keep track or work out what item...

Delivery

Hi been ask to delay posting by two weeks buyer on holiday I all really printed the label for posting and I still use the prepaid label in two weeks time label from royal mail thanks

Postage cost ???

I live in Guernsey the Channel islands, which should come under UK prices but for some reason the postage charge for a £5 item went from £2.25 to £37.00!!!!!!!!! Can anyone give me advice on what to change on my settings to get my postage back to nor...

Resolved! Unable to relist

I sold an item, but the buyer failed to pay, so I cancelled the sale.Ebay have not automatically relisted it and it does not appear in the ‘unsold’ list, so I am unable to relist it manually. The automated helper was useless.Any ideas on this please?...

Delivery title

Please what possible step can I take when my item is being labeled as “Freight” for delivery after a customer is interested?

Seller not responding

I bid on and won a coffee table on a Sunday evening. I paid the purchase price via paypal. I contacted seller to arrange for me to collect. they have not responded to 5 massages sent since then. The site says they normally respond within 24 hours. th...

Buyer paid then immediately cancelled. My eBay balance paid them back. When do I get my money back?

Basically that's it. I accepted the cancellation expecting I wouldn't get his money and he couldn't get mine but it appears he's been refunded from my ebay balance and my funds from him are 'pending. Great. When do I get my balance back?Thanks

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Evri lost my parcel and eBay refunded buyer from sale proceeds I am out of pocket

Evri lost my parcel I dropped off at a shop. I gave the buyer tracking details etc updated and parcel hasn't moved. Buyer selected shipping tracked delivery. I asked eBay to step in and resolve for us both. But eBay only resolved for buyer. eBay refu...

Multiple quantity

Hi. I've added some items for sale and charged the appropriate delivery fee per package size however some items I have multiple quantities. If someone purchases more than 1 item would they pay more for delivery and my prepaid label eBay provide will ...

offers

Hi I accepted an offer on some lego, when I accepted it said there had been 3 previous offers at a higher price which had expired a few weeks earlier. I had received not notifications or messages about these. Why is this?

Notifications not working

When eBay changed to free listing and added additional fees onto the sale, my small amount of sales stopped dead.Within the last week I’ve had four sales of different items so something must have changed but I no longer get notifications on my phone ...

How to - “postage and increased insurance”

I’m a long term UK based buyer but new to selling. I have a high value (£850 ish) item that will appeal to an international (US and/or Canadian) market. Is there a way to opt out of the specified EBay shipping so I can choose an alternative that will...

Potential scammer

A buyer with over 300 positive reviews has potentially tried to scam me. I am normally fairly vigilant about unauthentic communication and can usually smell a rat! This was different, possibly AI generated. The EBay messaging was very believable and ...

Non payment by buyers with zero feedback.

I have been selling on eBay for more many years. Almost 100% of buyers have paid and been satisfied. For one particular item however, I have sold 3 times, all to buyers with no feedback, none have paid and I have had to cancel. Some of the buyers are...

Refund / Pending Cancellation

I purchased a laptop on here and once I paid the seller (via PayPal) could no longer supply the laptop for one reason or another. Fine I'm not fussed, since the order was cancelled I've yet to receive my money back from Ebay. Its now been several day...

Resolved! sent wrong items, please help

Hello, I'd REALLY appreciate some advice. I very stupidly mixed up two items, pretty much the same size/shape/weight, and sent them to the wrong buyers (for reasons I won't bore you with, I wasn't thinking straight but can't believe I made such a stu...

making my feedback profile public

hi i turned my feedback profile private and now when i try to turn it back to public it want stay on the button to make it visible it just goes back the second i leave the page meaning i cant sell anyone know why

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eBay pushing parcels then taking my money

Very suspicious and expected after the buyer protection was bought down lower. I sell sd card readers, postage is bad enough at £1.55 for a large letter. The other day someone bought 4 but chose a small parcel for delivery! whereas I can post upto 9 ...

Warranty on coats

I purchased a winter coat in October last year. Today the zipper failed and it won't zip up now. The coat has been used lass than 6 months since October 2024. Is there a warranty on clothing like we have in shops? Seller not responding. Thank you in ...

Back/delete key issue

With IOS 26, delete/ back button not working using Microsoft SwiftKey.Only having issue with Ebay both on iphone and iPad.Not sure if issue with eBay or swiftkey.

Make An Offer Page

The "Make An Offer" page on my computer screen wont move down to the confirm box, the box seems to long for the screen. The arrow buttons and the page up/page down buttons do nothing and the mouse scrolling wheel does nothing either...I've never expe...

How to get a refund after 30 days

I made a substantial purchase of a mobility scooter which broke down after 2 months, and was returned at the sellers request for an automatic refund - which they are now (after receiving the buggy back) only offering via Ebay, however as it's after 3...

Refund

Its been 5days from the day the seller initiated a refund, but I still haven't received the funds,despite being told I would have the funds in my account in 3-5days. I am deeply inconvenienced please look into it.

Authenticity

I'm planning to buy a gold necklace and i want ebay help with the authenticity how does it work please?

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Problem with delivery

Seller has marked item as sent and i have a tracking number, but it has not been sent, there is a problem. Seller has told me to open up a request with ebay as he can't resolve this until i do. What does he want me to do and how do i do it?

Account

Is there an easier way to access ur account without having to get a security code every time

How to report a possible scammer?

How can I flag a possible scammer? I sold a mobile phone recently, sent it off and the buyer received it Ok, but then I had a message from the buyer saying it didn't work and would I sent them my Google account details so that they could unlock it? I...

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  • 213 Views
  • 4 replies
  • 1 kudos

Anybody else done with Ebay

Purchased an sauna, almost killed by electric shock now the items had government recall seller won't help, ebay won't help I'm so sick of fighting ebay all the time, it's just easier to move on.

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  • 142 Views
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Sales history

Is it possible for someone at eBay to look into the sales history of someone who has just closed their account.In brief, I discovered some items for sale on a 'friend's' eBay account that had 'gone missing' from my desk over a year ago, and another f...

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postage refund

Hi, I have a customer who bought a plant from me, the plant was delivered to customers safe place on 10th september, however the customer has only retrieved this item from the safe place on 18th september, the plant has died being left for so long wi...

Refund

Hiya please confirm that you I haven’t received this items and I need asking them to refund me but it’s taken more than week still now they don’t refund money,

Faulty Memory

Hi Guys, I purchased a pair of memory sticks from a seller. Unfortunately, one of the pair showed a fault, and the computer would not boot when it was installed. After speaking to the seller, I started a return, but the seller keeps dragging it out, ...

Misleading?

Hi,I ordered an item which was described as M&S, when I received it, it was primark, in my eyes this is misleading but the seller says no, any advise on this please?

Despatching orders together

A buy ordered 2 items (A and B) that I had offered for sale separately. They were offered seller pays for shipping and I used simple delivery. I packed them together in one box and shipped them using Evri. EBay’s simple delivery system offered me a Q...

ebay balance withdrawal

hi when i go to ebay balance and click on arrow to get pop up box to withdraw funds,the pop up box wont scroll down to reveal withdraw button.only been happening for past week,before then no issues worked fine.anyone else had this issue? have tried o...

VAT charged a second time on arrival in EU, shipped with Ebay International from US

Order departed from US, entered Europe via Germany, got relabeled by Deutsche Post, and upon arrival in Ireland, Irish customs charge VAT a second time. I assume relabeling might be the issue.I spent hours chatting with ebay support: got kicked off w...

Policy violation

My listing, a WW1 shell casing has been removed for a policy violation.Why then, are there several identical items being traded. I used the "sell one like this" function for a recently sold ammost identical item to assist with my listing.Many thanks

Listing Views

Hello - thought I would see if anyone else had a tech issue. I have gone into my account to see if my new posts had any views and all (nearly 500 listings) are showing as having no views in the last 30 days which I know isn't the case and the data wa...

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Meta Quest warning

BEWARE. I bought a new, unopened, Meta Quest 3 VR headset on Ebay for £336. At this point you may ask why so cheap, a question I should have asked myself at the time but it's too late now. The headset arrived and was perfect until the seller reported...

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  • 503 Views
  • 9 replies
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Seller requested to return item

Iv e sold an item and all the photos showed exactly how the item was and it was new and all in the box. Only opened the box to check everything before selling now the buyer has sent me photos of the item scratched and wants a return but it was not li...

Ebay Livestream

I have found it annoying to constantly receive EBay live when I haven’t requested to be involved with this. Hopefully I’ve found the solution…go to the iPhone settings then Notifications then EBay. At bottom of screen tap on Ebay notification setting...

MAKING AN OFFER ON EBAY

Can anyone please tell me if ebay are to blame for the following problem im having? The problem relates to Bid/Best offer items.When i try to make an offer all goes well until i try to send the offer.The send button is not visible at all at the botto...

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  • 1 replies
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Ebay seller account

Hi, all. I am a new trader on ebay. I used to buy only, but I have now decided to sell. Can I open a seller account with a new password and new email address different from the old ones I use to buy? Thanks.

Buyer unable to purchase

Help! I have ch3cked and have no restrictions on postage on any listings but a buyer keeps getting through to payment and then a red notification appears saying I wont post to Yorkshire. I have checked and have no restrictions help!

Misrepresentation On Item

I. recently ordered 6 x white shrink pallet wrap rolls, the seller sent Clear x 6, I contacted the seller and stated the problem they replied, return them at my expense for a refund, I declined and said I would invoke Buyer protection, they then offe...

Lost parcel that I have sent

Hi, I sold an item on the 29th Aug. Item is worth £550 including the postage and buyer protection fee etc. Evri collected the parcel from me and then from there it seems to have vanished. Evri tell me that they’re looking into it for me but I’m getti...

Seller ignoring messages

The seller has sent us the completely wrong parts we ordered and is now ignoring my messages to ask to resolve. How can I get this resolved, I’ve looked back at reviews and it’s something they seem to have done to others. Who can I contact.

QR CODE

Hi all, how do I resolve the issue of the QR code if the scan machine is saying it has expired

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Changing DHL collection

Hello there EBay has listed my old work address as the collection point for a DHL item I am sending. I realise I should have been more attentive. Is there any way of changing or cancelling this label. Or if I do not use it and go to the post office a...

Customer collection

I recently sold an item and the customer then messaged me asking if he could collect instead as he lived local. But I can't find how to change the order from postage and he suggested that when he collects and leaves me feedback it would automatically...

Prepaid labels

Hi all I printed out the repaid label from RoyalMail, but the buyer asked me not to send for two weeks. Can I print out a new label in two weeks time

Return postage charged for incorrect goods

I have returned an incorrect car part for credit using an ebay label. Ebay have deducted the cost and say I should get the refund from the seller. The seller says (correctly in my view) that the part was deemed the right one by ebay since I selected ...

One QR code for 3 items

Sold 3 bulky items to the same seller so assumed I’d get 3 separate QR codes to post individually due to their size. I only got one QR code for all 3 items. Am I supposed to send as one big parcel? And will the QR code cover this due to the overall s...

Mis-leading Advertisment

How do you report a mis-leading listing? I have found a listing that on the face of it the price was was too good to be true. Reading down there was a comment the headline price was in fact a deposit not the full price. Surely EBay needs to stop such...

Uk shipping issue

I am trying to accept an offer on an auction where seller is in Northern Ireland and auction shows they ship to a UK address.When I click checkout it says I need to change my address as seller won't ship to UK. The seller doesn't know what to do to r...

Bucktons bird seed

I ordered 2 10 kilo bags of bucktons canary seed but I have only received 1 bag of bucktons canary seed can you help me please I paid 35 pounds for 20 kilo but only one as arrived

no visitors

Hello, why after entering my profile - I don't have any people entering and looking for my products (zero entries for each product), and I have a lot of followers

Successful Bidder cancels order

Hello everyone,I sold a phone last Saturday, to the highest bidder, of about 30 bids, only for them to cancel on the Sunday morning, stating they got a better offer! I did not accept the cancellation reason! What happens next?

how do i get my item or refund

ive bought an item, ive not received the item. ive been sent a message from courier saying we delivered the item with a photo of it being delivered to someone elses address. ive informed ebay, the seller and the courier. ive opened a case, they close...

Unable to pay for item

Hi, I have agreed a price on an item with a seller in America and he has accepted my offer however it will not let me pay. It says the seller does not send to my location. He says he does can you help?

Possible scam purchase from overseas

Hi, I just had a new Ebay user buy an item from me that would need to be posted overseas using Ebay's international services. The item was paid for right away, however I am suspicious that it may be a scam purchase because the user has 0 rating and r...

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  • 3 replies
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Wrong shipping weight

Hi everyone, I have sold speakers the speakers felt light so I selected 10kg when listing but its 14.9kg what can I do? Should I contact buyer and cancel order relist send him link or is there something I can do ??? Thanks

Postage

Hi once you click on the postage code it comes up as despatched and you can’t click on it again to take to the post office

postage

how do i post an item over 1.2m .ebay simple delivery now does not let you choose a courior ie parcelforce ,that allows you to send an item over 1,2m , am losing sales due to this ,can anybody help

Selling

It's just too hard now to sell on Ebay. I've worked with Ebay for years but these new regulations are ridiculous. For Example - to simply enter the Ebay site I have to enter my Name, my password - and then wait for a texted number to reach my phone. ...

Resolved! Seller asked me to cancel my order

Received this email message this morning."Dear Customer, I have reviewed your order and regret to inform you that our warehouse team has urgently notified us that all remaining stock of your purchased item has been damaged beyond sale. As the seller,...

DHL coming to collect a cancelled sale

Hi, I am a seller and the sale was cancelled.. yet DHL are still coming to pick the item up for delivery, what do I do? it isn't obvious where I cancel the pick up. The sale was cancelled straight away so I would think that would also apply to the DH...

Resolved! Issue with Linking Payoneer for Payouts

Dear eBay Support Team, I am reaching out regarding an issue I am facing while trying to complete my seller account setup. My business account details are as follows: Business Name: AURACART LIMITED Business Location: United Kingdom Account Type: Com...

Resolved! replacement not forthcoming

My item arrived damaged and opened. I contacted the seller with photos of the damage and they replied offering refund or replacement. but despite having contacted them twice more, asking about the replacement, I have heard nothing. there doesn't seem...

Buyer has not received item

Hi, what should i do in this scenario? Please A buyer has still not received their item, i used simple delivery and royal mail Item has not been attempted to be delivered Item has been stuck on "we have the item at local depot and will attempted deli...

Company pretending to be in Ilford but is in China

Absolutely sick of these Chinese companies on eBay. I ordered a funnel with glexi neck . Needed it urgently . Ordered it as it said company was in Ilford . 5 days later I looked tracking still in transit coming from flaming China . I avoid Chinese co...

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  • 8 replies
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Relisting Fees

Hi there.I sell hand painted gel false nails. I have recently switched from a private seller to a business seller. I have 44 active listings at the moment. I pay a listing fee every time I list. I have noticed that I am being charged a relisting fee ...

What has happened to eBay?

I have been selling on the site for many years now, mostly without problems, but now "simple delivery" has arrived and I am getting grief. A listing that I have had for some time and successfully made sales with had a purchase last week. It is a 9kg ...

Simpler postage not working

Somebody please help!! I have sold an item and was forced to use the simpler delivery option which dictated who was going to pickup the item and what size and weight it had to be. When booking DHL to come pick up the item on the ebay app, it gives me...

Resolved! Scammed

Subject: Request for Refund – Faulty and Misrepresented AirPods Dear {Customer Support], I am writing to formally raise a complaint regarding the AirPods I recently purchased from you. Unfortunately, I am extremely dissatisfied with the product for t...

Underpaid my sales

First two sales were £75 and £25. Less their charges, about £15, they paid me £16 and £25. Not anything like my sales, after charges I should have about £85 not £41 !Both sales show as completed, any ideas. I have emailed eBay but no reply yet

My yearly earnings so far, according to ebay are £100 more than I actually received?

I'm trying to keep under the £1,700 or 30 items selling limit per year. I find in "My eBay" my total earnings so far are £100 out, eBay say my total earnings are £100 higher than I actually got paid. It looks like postage is being included in my earn...

Post office advising label already used

When accepting multiple offers from the same buyer you can't combine postage with Simple Delivery. Buyers so far have been okay with this so no problem there. Problem comes when I take it to the post office and after scanning the first item the next ...

Ebay FVF charges for Business sellers

Hi, I have recently started selling on ebay and registered as a business seller. The FVF fee I am paying per sale takes all my profit margin and I have to sell nearly cost to cost. I have read on the list that the fee to be charged for my category is...

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Resolved! Pressured into changing review

I purchased a product that seemed to be completely genuine, in its original, sealed packaging, but found that there was a defective part after testing the product. I left feedback that was neither negative, nor positive about my experience. The selle...

Dam

Hi, I’ve recently sold an item, it has arrived with the buyer but damaged, damaged during postal delivery, can anyone please advise? It was sent with Royal Mail 48 tracked through simple post, I have issued a full refund, can anyone advise about my o...

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