Seller News: August 2025
Get the latest updates for stronger protections and smoother selling.
Forum Posts
eBay has changed it's selling format
I was really happy with how simple it is to sell on eBay. But now today I've found it impossible! After hours of switching back n forth from app to desktop trying to find a reason why it's only allowing collection only on my new listings, im now havi...
Postage to Germany
Hi, I’ve just had a message from someone in Germany asking about postage, I am part of the Global shipping so how can I let them know the cost of an item to Germany
not as described return
i have asked the seller 4 times for a return label and they still have not sent one i have sent ebays lots of messages on reply in messages they sent me telling them and they have not replied either there is nowhere on ebay for seller not replied so ...
Postage
I asked the seller to send me the goods and I tried to send him my home address but ebay doesn't let me do it. How can seller send me the goods without my address?
prepaid delivery labels
hi can anyone help please, ive sold 2 items on ebay and when i try to generate the prepaid postage label i get the message, post from postcode is not valid. ive checked my postcode and it is correct, this has happened before and i ended up paying for...
Using a different courier
Hi I’ve had to send an item by a different courier and the customer has received the item and is pleased with it.How do I notify eBay?
Seller no longer has my address to send item
Good evening all An item I purchased broke and the seller has agreed to my request to send a replacement. However, my address has now been removed (as the return by date has passed)and the seller can't access it. I can not message them the address on...
evri labels not accepted
It seems I am now unable to sell any more in ebay. Ebay insists I use Evri labels, but my post office cannot accept these as Evri labelled packages are only accepted in large town post offices. I have a spinal fracture and am unable to get into a tow...
How do I contact a person at eBay?
I have requested my payout from eBay but eBay sent it to an old account that I deleted and I can’t find a way to get it back? Can anyone help?
Froud
I just found on my bank statement transaction from eBay but is not made by me or even I can't See on my eBay account. Please tell me what to do. And the automatic help is not giving me any advice or contact.
How to contact a seller for a refund
An item arrived damaged - glass bottle of vitamin drops completely smashed. I purchased as a guest but I do have an account. All the return/refund steps keep taking me to a ‘register with eBay’ page asking to set up an username/password with nowhere ...
I’m a private seller
I’m a private seller I thought eBay was free to sell on I’ve been charged £87 in sellers fees can’t get hold of anyone to talk to I thought you could get a call back from eBay but can’t find any point of contact
Postage costs
Why aren’t I being offered domestic postage for a tiny item that is going to cost less than the £2.70 they want to charge me for simple delivery? It’s an action man belt!!
Shipping from oversea
HiI registered my EBay from Dubai and now I moved to UK but whenever I try to sale any item it fails and tells me that “It appears you’re listing a forward-deployed item in a country different from your registered address”
eBay Commerce Uk Ltd
Do they exist? bought car wax but got no confirmation from them.
How do you do a refund on an unused postage label
Twice I have posted items my self, paid /tracking and have tried and failed to receive a refund. First time e-bay refunded the buyer; half . This time I contacted an assistant and there is no refund facility that I can find. Not within 14 days becaus...
Help. EBay has changed my dispatch time to 2 days
I have sold handmade items for several years on eBay. The dispatch time has always been 2 weeks, as the items take several days to make.in the last few days, eBay has changed the dispatch time to 2 days. I can’t find any way to increase it to more th...
Return for a refund
I recently brought an electric bike for my son and the chassis of the bike has snapped completely off. It caused my son to nearly break his nose. I have requested a refund with the return of the bike and they have completely blanked me and not answer...
Attention buyer Unfortunately, this item isn’t available for purchase in your location.
https://www.ebay.co.uk/itm/286807935604 Attention buyer Unfortunately, this item isn’t available for purchase in your location.{e280516-1260494x}I cant make purchasemy location in UKhttps://www.ebay.co.uk/usr/volo_4477
postage not needed
The buyer paid the postage but the item was then collected and the postage was not needed.How can he claim the postage back ?
£10 off buying if you download app didn’t happen
How do I get £10 off when I download app a qr code popped up on website if you download app £10 off this didn’t happen.
withdrawing funds.
It may be me, but I can't seem to withdraw funds for an item I have sold - I am not a frequent EBAY user, so I need to follow the guidance on many processes. I have available funds, but the "withdraw" option is not there (never mind being greyed out)...
Item never arraived
I bought to motorbike parts in May from Japan from someone I have bought from lots of times. I just noticed the items never arrived as Ive been away. The seller is not answering and ebay doesnt let me chase things over 3 months. the automated assista...
Customer
I’m trying to speak with a person how do I as I’m getting nothing from botts
Resolved! Sold a camera and buyer immediately asked to change delivery address (should I be worried?)
Just sold a camera for £500. The buyer has only 1 feedback rating. He immediately messaged me saying he used the wrong postal address and asked to change it to another one in the same city. We're both in the UK. Am I being overly cautious or could th...
Scam
My parents have just been scammed out of 10k due to a fraudulent seller who is STILL advertising the same item on eBay
blue circle when loading
When browsing on ebay I get a continuous blue dotted circle which takes ages to loadHow can I stop this as this does not happen on my mobile, only on my computer. Browsing is a nightmare as each time I try to use my mouse to move to another section, ...
Accepting an offer
I accepted an offer for an item I have for sale and then nothing happened. No 'congratulations you've made the sale', no messages to say that the offer had been retracted by the buyer. My item is still listed for sale and the offer is still showing i...
Voucher not used but now inaccessible
Ebay awarded me a £15 voucher for a £50+ purchase. I put in three Best Offers for an item over £100, and quoted the voucher ref in the payment information. All my offers were declined and so I went back to buy the item at its full price, and there is...
ebay simple delivery
I received a card from royal mail asking for a £5 surcharge, when I received the item it had an evri label on it but ebay simple delivery had sent it via royal mail, how can I get my £5 refunded
Item received but incomplete
I ordered, incidentally as a eBay guest, a Neilsen alloy wheel refurbishment & restoration repair kit. Delivery was prompt (package received 15/8/2025). But the kit sent to me was incomplete and evidently already partly used! Returning it presumably ...
Approved a Refund but no refund?
I recently sent back to items separately bought to the same seller, everything was fine and both refunds got approved, on the same day and basically a few minutes apart however i only received on refund for one of the items and nothing from the other...
Item was cancelled by seller supposed to be delivery problems.
Item was cancelled by seller but as I paid for part of it with £50 coupon how do I get this back
Resolved! Returns
I have returned an item that was faulty, Ive got a tracking number as I sent it via Royal Mail 24hr, signed for. My question is, how do I alter the eBay page saying that I still need to post it?
Simple delivery - unable to deselect royalmail
I have a large item which I’m selling and chose to only use Evri postage; they are the only company to accept large parcels via the new “simple delivery” service. I’ve had to cancel an order twice as the eBay system is producing a Royal Mail label de...
RETURN OF FAULTY PART
Hi. i am looking for information on how i contact ebay for help. I purchased a part for a car back in May 2025, the part has gone faulty and i have been in contact with the seller by email a few times about returning the fault part, The seller did re...
0% rating
I have put various items on eBay recently.I have not had any offers which I think is due to 0% rating despite having excellent feedback. How do I get a rating corrected?
Postage refund
I cancelled a postage label, how long does it take to get a refund?
Alternative options advertised on my shop page
As a business seller I pay a monthly subscription to advertise my wares.I object to eBay adding other sellers items on my pages. I counted over 100 listings selling other seller's items that someone else may be interested in!Just saying!!!
Ebay balance fees
Hi, I had £473 in my balance and over the weekend over £2 was taken from it with no prior warning or transaction showing on my account. Is Ebay charging us for holding money in OUR own ebay account?Has anyone else noticed this with their balance?
Report on purchase
I was delighted with my purchase which was a coin listed as 2star rarity. In fact it was wrongly listed and was one of 3star rarity. I have twice been asked to report on my purchase but don't know how to answer the questions as posed.
Simple Delivery
After using Ebay for 25 years they have decided to change all of my listings, without consulting me first, by changing my postage from what it has always been to Simple Delivery. I have spent all my weekend changing each of my listings back to normal...
Selling
Im selling something but its pick up only but we have arranged for royal mail to pick it up how do I complete the order if I haven't got a code
Contact an agent
I've been searching the help and contact, it keeps promising "talk to an agent", but it never materialises. You just get sent round and round in circles.
£50 coupon
Hello I had a promotion for a £50 coupon off a £125 item if I sold something for £10+ I clicked back to see the t&c and it has gone. Does this mean it’s live on my account or I’ve lost it? How’d I access it again? I only plan on selling if I get this...
New postage fees were are these new helpful postage fees?
They shoot themselves in the foot all the time, were are these new lower postage fees for items under £20, these? These last 2 years I have noticed on ebay certain items advertised wrong, especially tv,s, and now ebay are lying about the new fees, ju...
Bought an item and now been told by gov.uk the item is dangerous and should be recalled
as gov.uk emailed me after the 30 day refund window I can't get my money back . Any ideas ? I think next step will be trading standards
Getting my money
I was going to post an item i sold but hand delivered it instead , how do I now get my money that's pending ?
Postage costs
I am selling a number of 7’’ vinyl singles. These cost £1.55 postage, second class, large letter. However, eBay are charging me £2.72 which makes my transaction not worthwhile if I am paying the postage. How can I avoid paying £2.72 each time please?...
Buy It Now
I listed several items using Buy It Now with Best Offer. However, I left the Minimum Offer field blank deliberately. When looking later at my listings the Minimum Offer field had been populated and I have to keep revising each item to take this out a...
Help on fake item
Good morning, please i purchased a laptop computer few days ago. The seller descriptions says its 16gb ram and 512gb rom. When i received the laptop, i realised the laptop is 8gb ram, the mouse not working, bluetooth not working and the wifi is also ...
Evri and automated chat bots
Yet another case of having to use Evri. The item hasnt arrived as the driver doesnt seem to want to deliver after its flagged ''out for delivery'. Cannot get past the chat bots that dont think theer is a problem. If you dont use the Ebay system you d...
Paying for an item
Just purchased an item from England and I live in Northern Ireland. Seller willing to post but can’t find an option to do it his end and I can’t complete the purchase my end as it would let me pay any one else come across this?
Restriction
I cannot add a bank to my eBay account because it’s saying its restricted but its not being clear how to get unrestricted and when i try to update info it sends me to the same place over and over again can anyone help me please
keep loosing out money
Returns cost me double postage and that expected buy buyer so when selling items reduced to 1.20 because no-one thinks the buyer protection doesn't get to you, each return is costing me more than selling plus items not bought until bargain basement p...
Item listed as silver but it is magnetic
I bought a coin in Nov. 2024 advertised as silver, but I now discover it is magnetic and not silver.
Apple iPad Pro M4 fraud
I’ve noticed, over the last three weeks a significant number of listings for high end iPad Pros. They are listed at half the price of similar items. They come from various sellers with little to no selling feedback, sometimes they are listed in multi...
Regarding my eBay account.
Hi there,Actually I was on eBay and I forgot my email address and password, I am trying to recover can you please help me.
Changing a collection address
I have sold an item, and it’s being collected by a courier but they have been sent my old address - how do I update the courier ? I have now updated on eBay
Illegal VAT collection
On my latest sale EBay has collected VAT , no only is this a personal sale and not subject to VAT but it is sheet music which is VAT exempt! I tried to find a mechanism to complain but I just seem to end up in a loop of irrelevant info.
Resolved! Selling my MuckTruck
A potential buyer has made an offer I want to accept but I'm wondering if he thinks I will post it. He doesn't have recent feedback, it's over 12 months old and I replied to his first offer telling him it was collection only but he hasn't replied to ...
Change my username
I have an ebay account and I want to change my username but I noticed that someone in the United States is using the name I want to change to, I don't know if the account is still active or not because nothing seems to be changing (I have been watchi...
Delaying posting an item
A buyer has requested I delay the posting of an item. Ebay has read his request, but the postage label runs out before he wants it sent. Will I be able to get another label nearer the date?
Basket shows empty but say items in 2 other baskets.
Hi. My baskets says 2 other items in basket but it's empty. Why is this. Have only 1 account
Need Photos of Old Listings
Hi All I sold some vinyl records many years ago on eBay.I managed to find the listings but because they’re very old there are no images and you can’t open full listing. Reason trying to see these listings is really regret selling them and want to try...
Won item, seller then sold to another bidder
I won a vehicle on Friday evening, today (Sunday) after messaging him yesterday I rang to arrange collection only for him to let me know he sold it to another bidder after I won who rang him and offered more
Buyers making offers and then not paying
Why on earth do buyers have 4 days to pay after making an offer? This is ridiculous...I am sick of people making offers and then vanishing! Surely Ebay can work out a way to protect against this
Resolved! Symbol on some photos
Hi All,Can anyone tell me what this (see photo) means on the photos of some listings? It appears in the top right hand corner. Many Thanks!
Resolved! Fake Pokémon Brought - No refund issued
Hey I brought Pokémon TCG Scarlet & Violet Destined Rivals Booster Bundle – Sealed 6 Packs from dnyl-edition and it turned out to be fake packs, I contacted the seller and refused to a full refund and contacted ebay and say it didn’t find the content...
cancel order
The seller has asked me to cancel ( see below ), the order because it will be quicker, but it looks like I cancelled the order, which could look ( on ebay ) I am a bad customer, when there should I think a box saying the seller wishes to cancel?! Hel...
Seller's returns label was under weight so i bought the correct returns label but seller hasn't refu
Hi,can someone please advise me.I bought a laptop, unfortunately it was defective so I told the seller I would have to return it. Seller agreed to the return and refund, however, the post office said the sellers label was under weight and it would co...
Payment hold
Hi can anybody help how I’m supposed to get around this payment hold. EBay have done this and said I need to upload tracking for my items before I get paid. My items are very large and none of the couriers on the eBay site accept the size and weight ...
Buying from the US import taxes etc
Hi, I’ve ordered 2 items from the US worth approx £250 each. I just wondered how it works with my parcel arriving and if there will be import tax and/or VAT to pay when they arrive in the UK Thanks Kevin.
Unbrande
Hi there, just wanted to know when an item is listed in the description ander the Brand it says (unbranded) is this means it's not original?Thanks
Buyer wants to return item perfectly described
I perfectly described item and put measurements..he says he wanted the bag 3 times larger but the measurements are on it listing ..I don't see why I should pay for all postage
Buyer has cancelled purchase after listing ended
A seller with a feedback of (2) has cancelled the purchase of my Macbook after the auction ended with the reason of 'wrong payment information'. I have asked them what they mean by this but they haven't replied. Are they allowed to do this? Why did t...
An order had to be cancelled
An order had to be cancelled as the item went missing. Have refunded for the cost of the item but how can I refund for the postage?
Is there an App-free way for a seller to mark an item as collected?
I just read with horror that there seems to be a requirement to enter the collection code submitted by a buyer collecting in person in an "App". As I am not inclined to get enslaved by the Apple/google duopoly or have arbitrary entities stuff there "...
I want to end a listing early and accept the highest (only) bid. Why does it say "Collection only"?
https://www.ebay.co.uk/itm/136394980211 It's clearly supposed to be Posted.
Trying to sell an item but pricing showing as USA $ and I cannot change to UK sterling only
I am trying to sell a jacket but this brand seems to have been only sold in the USA. Ebay only allows for the price to be shown in dollars and not £ . I only want to sell in the UK
Seller not responding or posting my item after a week
I ordered a tracksuit last week the seller was quick enough to reply to my messages now ibe paid can't get intouch with them doesnt look like items been posted yet I have messaged the seller twice but no reply. And a few people havent been happy look...
Contacting/ connecting with Customer Services
Has anyone ever experienced the 'an agent with be with you in 9 minutes' ... which currently lasting 35? Just how hard is it to get answers from a human this company?
Remove auto-relist
Please help, how do I remove auto listings from listings, they were listed via Auctiva. I have some unavailable items that I end listing but they keep listing but auto relist
Delivery later
Dear Sir/Madam,I bought the figure at an auction.But at the moment I am on vacation and will be back on September 22. I must pay within 4 days. This is not a problem.How can I ask the seller to send the figurine on September 20? Tell me how to solve ...
Resolved! How does the buyer “file a claim” for items damaged in transit?
An item arrived damaged in transit. There’s a big banner across the messages saying that because it’s a Simple Delivery I should “file a claim” from the purchase details. How do I “file a claim” for items damaged in transit? This option does not exis...
Buyer Seeing; There is no inventory for you your area
A repeat customer is met with the message "There is no inventory for you your area" when they visit my eBay page, there are no shortage of listing on my page and when I log out and look at my page I can see everything normally.The seller isn't on my ...
Parcel hasnt arrived
Hello. The seller sent me a message on 4/09, asking me to let him know if the package hadn’t arrived yet and he would refund my money. I wrote to him that day and the day after, and he hasn’t responded. I would like a refund. Best regards Edytaorder ...
MOMOX
I bought a secondhand book. Not only was it in a very shabby condition but also in German ( which I had not ordered) so I want to return it. I AM NOW UNABLE TO CONTACT SELLER. Furthermore there is no record of my purchase on ebay. I only have the ema...
Resolved! Sender shipped via Royal Mail to pickup point and they refused delivery
I ordered an item to be delivered to a Click-and-collect location, and the seller shipped it to that address via Royal Mail Special Delivery. When it arrived they refused delivery; and on the Royal Mail order tracking page it says "Returned to Sender...
ebay dictating delivery options
why is ebay dictating how i delivery my sold items it reminds me of Russia china and a few other nasty country's ebay was fun and i chatted to many of my lovely buyers, some from the USA Australia and in the early days of me selling south America i h...
New simple delivery threshold
Does anyone know if the new limit of £20 for simple delivery is inclusive of the BPF ? In other words if I sell an item for £19.99 and the Buyer Protection Fee takes it over £20 will I still have to use simple delivery ?
Account is limited due to suspicious activity.
What is the solution for this? Kindly help out. No payments are pending. Just used my account after 4 months of gap. If anyone can tell about what is the issue and how to resolve it?
Memorial vase
What does cancellation rejected mean
Incorrect delivery status, funds on hold yet positive feedback received
Order still marked as not delivered (it's been "out for delivery" since August 29!) yet buyer left positive feedback. this is happening to me for the second time this year and i'm sick of it. i'm not ok with the fact that i'm doing everything i can t...
I didnot buy anything but ebay take my 24.21 pound from my bank account
Why ebay take 24.21 pound from my bank account, i didnot buy anything, I also check my purchase history, i donot find anything which was about 24.21
Posting internationally
Someone bought a bag from me but they live in Norway and they aren’t able to click through to complete the purchase as my posting settings aren’t right but I really can’t figure out how to change it so I accept that I’ll post it to them. Help me plea...
Fishing reel
My item has been sold to two different buyers.
I mixed up items to return
I bought two radios from two different sellers I returned both of them but it seems I mixed them up. One of the sellers can't refund me because he doesn't have his itemI've tried three times to contact the other seller to ask to return the radio so t...
Locked
My eBay account locked , I have all the id asked for many times but still locked . I have done chat and phone chat still no joy . What action can I take against eBay to solve it ?
Buyer cancelled order eBay have refunded buyer from my balance when I obviously didn't receive payme
Buyer cancels eBay refund buyer from my balance when I obviously didn't receive payment in first place
Counterfeit
I have a Brita filter jug and only had a couple left so looked on eBay for replacements. Ordered a pack from a person who's advert stating UK shipment in May. I have opened a s tried 2 cartridges and neither filter. Have contacted seller who has apol...
Buyer committed fraud and payment institution sided with them?
Hi All, I sell book sets on eBay and had a buyer get in contact about purchasing 5 sets from me. I offered them a discount on purchasing 5 sets in one listing and they purchased them under one listing. I let them know 4 of them would be delivered wit...
Marking item sent not using Simple Delivery
Ahh Simple Delivery - the abortion of a system designed to make life hard. I had an item that finally sold but was listed way before this Simple Delivery nonsense. I did NOT opt into Simple Delivery yet ebay thinks it can start adding fees. Anyway it...
Simple delivery
Hi, how does this new "simple delivery" work when you have multiple of the same item. I listed an item with a quantity of 3. Someone bought all 3 but it only provided enough postage for 1 of the items. It only charged the buyer for postage as if they...
Hi - I have tried multiple times to register my business but it keeps telling me my VAT number is in
Hi I’ve tried multiple times to register my business but it keeps telling me my VAT ID is invalid. It isn’t! Has anyone else had this issue?
Add Klarna as payment method
I have a buyer who can only pay with Klarna, but I have no payment option for this. Can I change this on a listed item and how?
a mystery delivery from ebay?
A mystery delivery from titled ebay simple delivery arrived with my details I have No idea what this is?
Payouts
Hi just wondering if anyone can help me with this. I sold an item and the buyer had payed for postage but realised he lived close. Because of this I went to drop off the item to his house instead. On the tracking it says dispatched and not delivered ...
Disparity between original listing postage costs and simple delivery
Hi I have just sold an item listed a year ago, long before 'simple delivery'. My postage cost on the listing was £7.50 reflecting the fact that it would require posting via Royal Mail medium parcel tracked service.When I went to print my label ahead ...
Click and Collect
HiI have recently changed address. I am currently trying to click and collect an item from ebay. How do I change my choice of collection sites? When I click on "change store" it just brings up sites around my old address. I can't see any way to chang...
WITHDRAWAL
Why am I unable to withdraw my money but I can spend it on ebay when my payment details are correct & been confirmed? I have recieved previous payouts to my bank but this one isnt allowing me to, the withdraw option is greyed out
REFUND
when courier picks up goods for return what proof do i have that they have collected items
Collection code
My buyer paid fir the item and came to collect it. He picked it up and left. Only then did I remember the code he should have given me. I have tried emailing him but no response. Any ideas how I close the sale? Thanks guys.
Selling - reduce price of book and p & p
I'm a new seller. I have a book listed but the final price is too high with all the add ons. I don't seem to be able to change it. I want to reduce the price of the book and the p & p. The eBay total is too high.I keep looking at revising listing but...
Evri parcel damage
The buyer of one of my items has been notified by Evri that the parcel was undeliverable as it was damaged beyond repair by them. Does anyone know how I go about resolving the issue, the buyer has been told to contact me.
My account
Yesterday I had a message come through my emails from eBay about an apparent request that I had sent on closing my account completely yet I never sent anything whatsoever on wanting to close my account. Is this a scam message or something? It's even ...
Advice on returns
I sold a Nurosym device three weeks ago for £450. It had been used about 6 times and worked perfectly. I took a video of it working immediately before I put it in the post. These devices do not suit everyone. I told the buyer to join the facebook pag...
DELIVERY
Hi customer pressed wrong delivery option. They paid for delivery collection option for 3 items.I told them to opt for collection and I would post at my expense ( return customer)I posted the items and told them to ask for delivery fee back. 2 items ...
Slovenian phone number
I can't post my items because I can't verify my phone number — the SMS doesn't arrive. What should I do?
How do I make a claim against delivery company
I sent an item well wrapped in bubble wrap but buyer sent me photo of item and it has been damaged during shipping. I have refunded the buyer & contacted Yodel who have said I need to contact ebay to ask the to raise a claim for damaged item. How do ...
Combined postage under SD for many items with low weight
Buyer recently bid on 15 football rosettes all finishing at different times - they finish Sunday. Half finished last week which were bundled together by eBay who charged him £8 postage Tracked 48 (combined weight 160g - with Custom postage I would ha...
I sold an item and the shipping label has expired.
I sold an item on ebay and the shipping label has expired. It wont issue another label. Can i still use it? I dont know what to do the auto system isnt answering my question.ican someone help
Buyer protection and Simple Delivery - Can ebay pull it back?
Many of us have seen the volume of for auction items offered in our areas of interest plummet this year. Many of us who sell have seen buyer numbers and auction results plummet. People seem almost universally to believe this is down to the the double...
buying
If i buy a bicycle and go to collect it but its not as disrobed what should i do?
Incomplete eBay pre-settings will block item push
Im new seller and try seling via dsers.com but I cant push any item to my ebay "Incomplete eBay pre-settings will block item push"
My country rejected the item and send it back to the seller.
Hello, I need help with a refund request. I purchased an item from eBay, but when it arrived in my country, the customs taxes and rules were way too much, so I could not accept the package. Customs returned the item back to the seller— I opened a ret...
Ebay held me hostage over my grown sons account issues
My son had a dispute with Ebay over a 'fee'... instead of chasing him, they decided to stop me using my separate account until he submitted to their mistake and paid for it... my son did not live with me at the time but had used my WiFi when he visit...
Help with order/non existent order ?
Hi. I have an order I made 4 weeks ago that never arrived. im in the most frustrating eBay loop of unhelpful links that don’t work and zero options to contact the seller. on one page it will show me my order then when I try to get help it says the or...
change from collection to postage
hello, i have sold an item that i listed for collection but the purchaser requested i posted. how do i change the listing on the item on my account as whilst i have posted it and sent the buyer the item, ebay is still showing (and reminding me) that ...
Buying ebike from Poland to deliver to uk
Hi. I am looking to buy an ebike on eBay from a company in Poland. It said free shipping in advert but will I be charged import charges or VAT? Any other charges? Many Thanks
app usage
does using an app mean i have to buy using a phone?
Postage....
I have sold and received payment for an item.....I requested a postage label and collection and this did not happen and so i posted the item first class to the customer.I am unable to tell my account that the item has been sent and it is showing as b...
Item delivered is still showing as dispatched
Hello,I recently sold an item that was delivered and the buyer has left me a positive review but it is still showing as ‘dispatched’ and not ´delivered’ in my app. I have signed out and back in, hoping that it will update but the item is still showin...
Restricted
How do I unrestrict my account? No idea why it is as I hardly use ebay
Payment
I have sold a vr headset on ebay the buyer has collected my item but they won’t pay me the funds are in my account and ebay won’t let me withdraw they have my bank details but keep saying there not correct what else should i try to get my money befor...
purchased one Xbox 360 game charged for six received only one
I purchased one Xbox 360 game at £4.35 after a few minutes noticed that they had charged me £26.10 for six games, requested a cancellation which they agreed to but 24 hours later cancellation request was denied they said item had been posted, what I ...
Buying in the UK from Malta
Thinking of buying a jacket that is in Malta, I’m in the UK but I can’t find any info on if I would have to pay tax or duty. Can’t seem to be able to contact eBay for an answer. The buy price would be £500, any advice would be helpful….
packaging & transport costs
Before Ebay recently changed, I was able to add onto the postage, a small extra to cover packaging & transport costs... sometimes I would have to travel 6-10 miles round trips to post. Now this is all at my cost? Thats really unfair but is there a wa...
Gold chain
Hello hopefully anyone can help me, so I bought a gold chain off a business on eBay and it’s being sent to Authenticity , my question is how do they check it. Do they simply just check the stamp on the clasp or is it put into a machine to check entir...
how do you opt out of Simple Delivery ?
I got an email from Ebay saying you can now opt out of Simple Delivery, but how I see no way to do it ?
Faulty Goods
I purchased 16 under cabinet lights in March this year, I installed 12 of them at home in May, by the end of June two of them had become faulty, I contacted the seller three times but did not get any response. Another two of the lights have now gone ...
Merge Uk and Ireland account or move to Ireland alone
Hi folks. I setup my eBay account back in 2003 when there was no Irish site. I was mostly a buyer over the years, but now I'm looking to sell some stuff I have lying around. I have a login for the UK and Irish sites under the same name/account detail...
Refusing a return as a seller
Hi, I have sold an item and buyer has requested to cancel the order. I always ship within 24hours and buyers request was more than 30 hours after the order was placed. I have advised that the order has shipped and apologised but buyer has then instan...
Unwarranted Negative Feedback
Hi, I have just realised a really nasty EBay buyer has left me negative feedback thus affecting my percentage rating. Basically he wasn’t being co-operative and wouldn’t pay(wanted to see the purchase on collection before parting with money) EBay blo...
I need help listing my item
Hi I need help listing my item I have done everything correctly and it comes up with we have found a error thank you for you patience and in red on the top says complete registration I click on it and it keeps saying error I really want to sell on eB...
Problem with eBay international shipping and payment.
I found some interesting magazines on eBay, but the same seller had them listed separately, so I asked the seller to bundle them into one package to avoid high shipping costs. The seller created a bundle listing, but when I tried to buy it, there was...
Duty
I paid £750 for a bumper and paid £138 postage as it was coming from Poland . The listing said pay for it then they will pack it and post to my address. A few days went by and I heard nothing so I looked up the tracking and a firm called something Cu...
50% refund !
Is this legaleBay have given me a 50% refund for an item I received damaged. I asked the seller for a returns label and they said no speak to ebay.ebay awarded me 50% and said keep it. i dont want it. i want perfect china not damaged.how do i get my ...
Seller ignores contact over lost package
I abandoned a 7 yrs plus Amazon account, much used, with sellers sending damaged products, or an item not as listed and only chatbots etc to seek help from.Closing the account, a couple of years ago, joining eBay felt so much better, with goods arriv...
Non payers
Why can't can't a seller leave negative feedback for non payers? Ebay need to change their policy as I get buyers not paying, not answering messages, and more importantly sellers then lose a sale to others who could have bought the item but can't bec...
Deliver
eBay has returned my item by DPD to my old address !!that return address was removed from my account I don’t understand why it should be delivered to that address!?now I have a problem as DPD is still delivering my parcel to the old address and I can...
Buyer can’t pay for item due to location which is global shipping program
Good evening, can anyone help. A buyer can’t pay for an item due to eBay telling them I won’t ship to that location which is on the global shipping program. The global shipping program is also enabled on the listing.
Resolved! Buyer asked to cancel
Evening,I purchased an item and not comfortable with it, I requested for cancellation but the seller refused and rather keep trying to force me to collect the item. The seller have not dispatched the item but just created a tracking Id. I just notice...
Being charged for a postage service not used
I recently bought an item and paid £5.50 for postage and it was signed for. But the seller has then choose to go to get another postage and not get signature for £4.05… the item thrown in a large envelop so packaging was minimal… where do we stand as...
Simple Delivery
I’m getting caught out and so muddled here….how can I tell if my listed items which have been listed ages and are under £10 and I’ve offered free postage are on simple delivery? I notice some say tracked with another option for express so I presume t...
When you use eBay labels, you'll receive discounted rates - WHY LIE
I sell through various platforms. eBay try to advertise that offer discounted postage rates when buying postage labels directly through eBay.This is nonsense, the prices are exactly the same as when buying through Royal Mail Click and DropWhen buying...
Revise listings under £20 to remove simple delivery
I have received an email today saying Simple Delivery is not now compulsory for items listed for under £20 instead of £10, hooray! Except when I try to revise my listings to change from simple delivery to custom postage I cannot do this, the option t...
Email inbox is full!!
Hi, I'm sick of receiving emails from eBay as a buyerI would like to stop receiving emails for example order confirmed/ dispatched/update/delivered It cant be done by communication preferences Thanks
can’t record size
I don’t know why I can’t set up the parcel size for selling
Charged to relist motorcycle after non payment by buyer
Hi, my first time trying this, I listed classified ad for motorcycle £19.99 fee, a buyer made an offer that I accepted, I waited, messaged but nothing, following links and ai help chat thing I managed to cancel the order due to non payment. But when ...
I have a sold item to deliver and the local shop will not accept it
I have a sold item and need to send and the local shop will not accept it
Seller kept item as unhappy with auction price
Seller took really long time to post my item, after asking for proof of postage he sent photo of the receipt which has a tracking number, after checking tracking details turned out that address was wrong and it was returned to sender. He now refuses ...
Selling
Hi! completely new to eBay, and I’ve just sold one of my items. It’s quite an expensive item and it’s due for pickup with courier tomorrow morning, but I can’t see any funds to my eBay account / in my bank account. Can anybody help me on what I shoul...
Messages
I am trying to reply to a sellers message regarding a faulty product but everytime I try and reply I get this reply from eBay even though it does not contain and contact information or payment information It appears your message contains contact or p...
EBay address changed location on item page
Hello,I’m really hoping someone can help.Ive noticed that the item location is now showing on the item visible to buyers, not sure why this has now happened?I need to change mine but I can’t see how to do it.I have tried editing on all the personal a...
Flagged listing after few days
I listed speaker, it was on it was getting watchers. Its original brand.And after few days it says This listing has a policy violation.And I cannot list it no more. But there is just original item with part code and specifications.What is wrong with ...
Return a large item
I want to return a large item that will need to be picked up by a curriers on a pallet. The return option doesn’t offer any alternative. How do you contact eBay to get other options
Switch and bait
Sold a Nintendo switch lite on eBay and the buyer is claiming it’s not as described. You can clearly see it is a different console and not the one I sent . They are trying to scam me is there anything I can do ?
QR Code for courier
Hello People,I've sold some chairs and the buyer wants to send a courier to collect as he is busy. How do I sort the QR code stuff out so Ebay don't hassle us further down the line?? Thanks in anticipation
Glitch in system resulted in receiving unwanted item which I then had to pay for.
Hope someone can help.I ordered an item by mistake, cancelled it less than 5 minutes later, & received an email saying order had been cancelled.I then ordered the correct item from another seller. Then later, I received another email saying the origi...
Resolved! Guidance Needed – Buyer Returned Used/Damaged Item
Hello,I need advice on handling a return for order 19-13452-76622. The buyer selected “No longer want item,” but the water gun was returned used (water still inside) and with a ripped box. The item is not in original condition and cannot be resold.I’...
Postage help
Hi allPlease help. Im so confusedAll my listing's are simple delivery.When I look at my avaliable funds, some show as postage deductions I.e. -£2.96 in red fontBut only a few sporadic deductions. Not next to every purchase.All buyers purchase there l...
Item not received, marked delivered, seller abusive and wont comply
Hi all, I'm just needing some advice, and a bit of a rant really. Had a stressful morning due to the awful seller on a simple problem that happens with RM sometimes. Delivered to wrong house by accident.I bought 4 terracotta trays at £32. Marked deli...
Fake item
I bought two items, for which it turned out are fake. Given they looked very compelling, I didn't have doubts. However, totally unexpected I did a check, as I wasn't familiar how to check if the item is genuine or not, and I found out two are fake. I...
Edit Tracking details
Good morning!This is the first time I've used eBay for selling items for a very long time and i have to say, the postage side of things is not very confusing. I recently sold an item, so I arranged my own courier as Royal Mail are *bleep* and sent it...
Resolved! Simple Delivery and buyer fees question
Now that ebay has made Simple Delivery optional for items under £20, does the buyer still pay the buyer protection fee?
First time private seller
First time private seller. Item listed as Collection in person can I change to Collection Only?
Why is reporting a seller a waste of time?
Ebay : Thanks for letting us know about the issue you had with an eBay seller. We’re looking into your report and appreciate you taking the time to get in touch. We’ll take it from here. Hearing from community members like you helps us keep our marke...
Bid price different to checkout price
Hi all I made an offer on an item that was accepted, for $31. But when I click to checkout the price changes to the original which is $37. This does not include any postage fees. The buyer says it tax etc.... does this sound correct?
Hack made account Business, I am not a business...
A while ago, my account was hacked and made into a business profile. I am not, and I do not own, a business. Can you make this back into a personal account please?
Didn't receive my parcel
I have purchased this item and I wasn't delivered to me but showing delivered but not to my given address
2025 purchase history missing
My orders for August and September 2025 have gone missing
1 auction, 2 parcels, 1 lost
Ok so I sold 6 desktop pc's. Due to weight I shipped in 2 seperate parcels (seperatre tracking) and insured for the approapiate value. Buyer missed the first delivery. When the redelivery happened only 1 parcel got delivered. After nearly 2 weeks of ...
Help! Have I been scammed?
Help please! I ordered shoes and I never received the confirmation email for the purchase. And the order is not showing up in my purchases. I'm worried I've been scammed! When I try to search for information on this order, nothing is showing when I p...
Gopro7
Where do I stand used for the first time at a swimming pool 2 months after I bought it on holiday got in touch with seller said it was after 30 days can't help you hope you understand Where do I stand?
Coupons
I went onto eBay on my iPad and it said,if you open the app you will get £10 off of my first order. How do I find coupon? Thank you for your help.
Offers kept being rejected despite agreeing with the seller
I agreed a price with the seller but my offers kept being rejected due to the eBay protection fee eh I neither of us knew about until I can exhausted my 3 offers both of us what to complete the sale but now can’t
Refund
I have offered a buyer a full refund on an item and to pay the postage fee for return. He is demanding I pay his bus fare to the post office and back as well as the postage and threatening to take the case to court if I don't pay it. Has anyone else ...
You are not eligible to bid on this item
I tried to use Gixen Sniper to purchase an electric mitre saw, and had the winning amount covered but no bid was made. I received this message from Gixen "You are not eligible to bid on this item", therefore Gixen was unable to bid. The reason Gixen ...
Returned item after refund
I sold the item and the delivery company said it was delivered to the address, the customer said it wasn't delivered so he got refund from eBay, case closed, but I have received the items back from the delivery company after a couple of weeks what do...
Getting eBay to amend a Listing to include postage to Greece
I have been asked by a potential buyer to get eBay to amend one of my listings to include postal & import charges to Greece...no idea how to do this...the item already has one bid
No postage label option to print even though buyer has paid for postage
Buyer paid £65.00 for postage but I can't get the label, can anyone advise how to proceed please?
Issue adding tracking number to return an item to seller- No Option shown on drop down box
Hi All I purchased a Lego Technic car for my nephew; it turned out to be fake. I paid via PayPal. The buyer was very rude and threatening, however issued a return label. I printed it out and sent it back to the buyer, I have sent all proof to the buy...
Refund /return options on faulty laptop
What are my options for a laptop I purchased start of this year. Both the original and replacement have been faulty. The latest now doesn't power on now. Customer service from seller is abysmal. ebay customer services suggested I can escalate to them...
EBAY UK PURCHASE
Hi allHave purchased item from Ebay UK through PayPal. The item does not appear in my purchase history nor hidden items. My bank account has been debited.I have now received Ebay email saying item delivered but when trying to open email it says there...
Item not delivered
I ordered a book. This item has not arrived. I received a confirmation of order and payed with PayPal.
Messaging Watchers
How can I message a 'Watcher' of one of my items?I have lots of cheap items for £1.00 but I can't discount this item any lower as ebay don't let you go below £0.99p.I would like to message Watchers and say to them, they can choose 2 or 3 items and I ...
Resolved! Requested return then cancelled
Buyer has requested item return then decided to keep it? How to I cancel the return process and recover return postage fees ? Cheers
Resolved! The simple delivery label weight is not enough, no option to dispatch and add tracking!??
I sold an item on ebay, i chose the heaviest option and its still not enough.I can send it myself at a reasonable cost with tracking BUT there doesn't seem to be any way to cancel the "Simpleton Delivery", dispatch it myself and add my own tracking.A...
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