Member To Member Support

Sold item gets refunded in 13 minutes without my involvement and I lose the money - what happened?

When the auction ended, the buyer contacts me saying they are delaying payment. When they do pay 4 days later, I post it the same day. The tracking says it was successfully delivered four days after that.Then another 6 days after that I get a message...

Subscription signing up

I have recently purchased some goods from ebay and in the process I have been signed up to WLY/Completesave.co.uk, without my permission. This subscription is £18 a month. I did not sign up for this so why has it happened and has it happened to anyon...

Ebay seller, sells me a food processor without blades and gets away with £54.98 .

I purchased a food processor six months ago paying £54.98, which is alot. Because I found out I had cancer, I had not opened the box for a long time after the food processor was delivered. Its only today I opened the box very unfortunately to find th...

how is the £10 mobile app discount sent to you?

SO I installed the app and ordered 30 quids worth of items, however I havent been sent a voucher code and the discount is not showing in checkout either, how do you get this discount?

National Insurance Number

Dear all, I have tried to upload my NI number (UK account) in every possible way and the system tells me it's not recognised (I have had the same number for 25yrs). Can anyone help with this ? I have tried to try their online assistant (in every poss...

Larger item to post

I'm trying to sell some riding boots but there is no option to adjust the postage to choose larger packaging, just small and medium. Think I need to choose the simple delivery option, but that isn't even available. I have checked on my PC and on my m...

Incorrect paypal deduction.

Bought a car item and paid by my credit card but i have now found the same amount deducted from my PayPal account. Have spoken to seller who tells me he has only been paid once. Any ideas.

Trouble with a seller who’s threatening.

I recently purchased an appliance for £220. So not a small amount. Collected it personally as it was bulky and took good care of it in transit. It was sold as working and although it switches on it is quite damaged and won’t function so it’s not as d...

Promoted Listing Issue

Hello,I recently bought ebay starter store subscription and I am an Above Standard Seller. I can't find option of promoted listing where I can find it. As I am an Above Standard Seller and Ebay has policy that a seller must be Above Standard or Top R...

Private number plate sale

What's stopping the buyer from saying he hasn't received private documentation plate and e Bay not paying the money .With a dispute which could take an eternity to sort out as outside sources would have to be tried to be brought into dispute to ident...

GSP tab keeps turning off

Hi,Looking for help with this please.I know GSP is turned off for the US and Canada atm but should still work for other countries.I've turned it on, but when I go back to look or revise an item the tab is in the off position.Postage says - posts to t...

Sold item, but was damaged on arrival by courier

Hi. Sold a book to a buyer, and it was damaged on arrival. When the buyer sent me a message about this, a message pops up saying.Your buyer has reached out about their order. Since you used Simple Delivery, we'll work with your buyer directly on any ...

Paying cash

Hi if I pay cash on collection who pays the buyer protection fee ?

Slling

Hey thereWanted to find out why is my account restricted from selling. Why can I not upload my items

Listings fees

The last few days I'm being charged to revise quantities on some of my listings or revise postage options regardless of whether I have free listings left , this hasn't happened at any point in the last 3 + years .. any ideas ?

Unknown ebay charge pending in my bank account

hi, l have noticed there is a pending payment to ebay of £19.99 in my HSBC account? l`ve tried everything to get in touch with ebay but l`m going around in circl;es! Anyone please offer any advice? Thanks in advance.

Royal Mail Labels

I sold 2 items and the default carrier is Royal Mail 48, I've printed the labels and taken the packages to the Post Office but the system won't accept the labels, anyone had this or know what to do?

Need help advice

I have quite frustrating situation.Sold a bike Next day after receiving buyer open a case that bike was damaged by the postBut its not true(i make pictures when i was packing it), so to send a bike you need to take wheels off, and then adjust them ba...

Listed Item Buy It Now Price Different to Created Listing

I listed an item with a Buy it now price of £775 but the live listing is showing £797.18.Why is this?

A buyer retracted a bid and lied about why

A buyer retracted a bid on an item I am selling stating that I had changed the description when I hadn't what can I do

My seller printed the prepaid label but it wouldn't scan at the post office. Seller still has parcel

My seller printed off the prepaid label but it would not scan at the post office. The post office printed another one but that didn't work, so the post office didn't take it and the seller still has the parcel. Any thoughts/ideas please?

I am listing an item that measures larger than a medium parcel

I am listing an item that measures larger than a medium parcel, it's only giving me the option of easy postage too, so I cant change it!!

Postage

EBay generated labels 5 number Post Offices will not accept my packages

Simple Delivery STILL forcing itself on LETTERS & OUTSIZE parcels

How many other sellers have complained about Simple Delivery STILL forcing itself on LETTERS and on OUTSIZE parcels? When I complained on 18 JULY 2025 I was told it was a "known problem". Subsequent complaints I got told there were updates but no fix...

Video I added has no sound

Hi all, I added a listing but the video I added has no sound on eBay even though as a video file on my phone it does? Help?

Postage costs

Why does ebay charge the buyer and myself for postage. If an item sells for £20 and £4 postage, why then does ebay then take £4 off my £20 therefore charging us both costing £8 in total. Surely I should get the full £20, but if everyone checks their ...

i cant seem to accept an offer

The buyer made a decent offer on an electric chainsaw which i want to accept but every time i press accept it says that there is an error!?Is it because its a chainsaw?

Missed the deadline for cancellation

Hi all, I probably missed the deadline for cancelling an order. At the same time, the buyer also could not cancell the order any more. I, as the seller, did not receive any payment yet. I think Ebay is probably holding the payment in their account fo...

Seller gone quiet?

What can I do about a seller who won't provide collection details for an item costing £200, refund has been refused by Ebay and a delivery date has been sent. It was never to be delivered it was always to be collected. I've sent 3 requests for collec...

Resolved! posting guitar neck

I need to post a guitar neck which is 67cm long. The only option with Simple delivery is a medium parcel which has limit of 61cm. Anyone else come across this problem of sending "longer" items. The Royal Mail website offers the facility to post the i...

Simple delivery labels not being accepted by UK post offices

Has anyone had an issue with the simple delivery postage labels printed from the ebay site, not being accepted at UK post offices? I dispatched 3 items using these labels and all 3 were rejected at the post office. The reason given was that the QR co...

Hi i sold a item

Hi i sold a item and on the tracking it says it delivered bout on here it is dispatched

Help please, how can I use the QR code system for in-shop label printing on an old pre SD listing

Hi all. I've sold an old listing that's been up & unrevised since pre BPF & SD were instigated. With the newer stuff I've recently been using the QR code in-shop printing for labels. However, this sale was/is marked to print at home but I've just fou...

REFUNDED BUYER

A Buyers address was wrong on his delivery note that I posted to. Because of this the Royal Mail could not deliver. I refunded the buyer but Royal Mail now say it has been Delivered or Collected by Recipient. And I cannot contact Ebay.

I returned the item, Return Case closed, refund was not processed

Hi, I started a return case, send the item to the seller using my own label. The seller received the item, but he did not process the refund. eBay automaticaly closed the case, because i didn't post the item to the seller. I can not appeal the case. ...

Help with GSP and selling tab now broken

Im not sure what's happened but GSP isnt working, I called customer service and they didn't call me back, I opted out then back in then back out until its fixed. I've delisted all my listings - But now I've got to add payment policy and postage polic...

I've lost my account

I was trying to change postage settings on my account but now my account has just disappeared and i can only log into my old account ugh I had bids and was was waiting on payments for items please help x

Item location

I can't sell my items because my postcode doesn't match my address (my profile address). In the Item Location section, my postcode is preceded by an Italian address, Italy e postcode I can't remove them. Please help.

Mutiple tabs openning in my browser

Hi, can anyone help with the issue with multiple tabs opening in all browsers when using ebay?I've searched for a solution but keep finding videos where the ebay version doesn't have the option as shown in any video. Surely this is a simple buried ch...

Reserve fee charged on cancelled item

I listed an item today, with a reserve price and a link to the manufacturer's website, so my potential buyers could get as much info on the product. Ebay immediately cancelled the listing, as apparently adding a website page contravenes the rules. Ok...

I was scammed by a seller and eBay won't refund me

I bought an s25 for 500.35 and the seller stopped paying for his contract because it was a phone he couldn't afford so he decided to make a quick buck by being a scammer then I sold it to a phone shop in Tesco for 150 then bought it back for 250 afte...

Resolved! Buyer chosen delivery company has sent order to unknown address

Hope someone can help! Buyer just contacted me stating his order has been sent to an unknown address and Yodel is currently investigating. This is unfortunate, where do I stand as the seller? Appreciate any advice.

Global shipping to Spain

I have a customer that wants to purchase an item but eBay tells him that I (the seller) will not post to his country (Spain). Does anyone know why this happens?

ad general fee calculation

HiI am concerned about the ads fee charged on each sale for example a product is sold on eBay for £219.90, obvious this is the price customer paid and includes VAT. Ad fee rate is set at 17% and for this order I am charged Ad fee general £44.86 while...

eBay useless

3 times eBay not helping me, that's so embarrassing. Can't believe that I have to get myself here because eBay is so useless. Every time I ask for help they say it's not in their policy, but the money guarantee they take easy from you and never help....

Charged for Postage even though Yodel did not deliver it.

I sent a parcel which the postage was done through Ebay and was charged just under £6.00Yodel said they could not deliver even though the place was an office and then they said the parcel was damaged and was being sent back to me. I have got it back ...

Postage Label not recognised at Post Office.

I presented 3 parcels at TWO different Post Offices today (Sat 2nd Aug 2025) both of which could not scan the pre-printed "Simple Deliver" Postage Labels paid by the three Buyers. Yesterday I posted one parcel at the same Post Office with no problem....

Concerning Sale

I’ve had a high value item up for sale for a while, today it was bought on buy it now. However, the buyer only opened an eBay account today. They’ve paid outright, without any conversation, and although I’ve tried to message them, they’ve not replied...

Buyer reached out to eBay message.

Yesterday someone bought a dress from me and I sent a thank you message and I’d post that morning. I had an automated message back saying the buyer had reached out to eBay. I’m confused by this. They bought the dress. I printed off the label within a...

‘Buyer pays shipping’ but ebay has charged me to ship

I recently sold a laptop with buyer pays shipping. When the item sold, I was asked to print at home a label for shipping and then to pay for that shipping.I presumed the shipping see the buyer was being charged as part of the price, should then there...

I have been called a scammer because I cannot send my parcel today,Royal Mail label problem

THIS PROBLEM TODAY REGARDING POSTAGE ISSUES WITH THE YA LABELS,EBAY TOLD ME TO CONTACT MY BUYERS TO EXPLAIN THE PROBLEM.WELL ONE OF MY BUYERS HAS CALLED ME A SCAMMER.I AM DISGUSTED.THIS HAS CAUSED SO MANY PROBLEMS.I AM NOT HAPPY ABOUT THIS.

Need a return label item

Purchased an item that the advert said brand new and sealed clearly wasn’t and smelt of smoke contacted seller then they sed sorry forgot to update ad then said they’d opened it for a Client I asked for a refund they said partial refund of £20 I said...

Resolved! Searching sold item Order number/ID on ebay - have they changed it?

Hi guys, I'm selling stuff on ebay and i'm keeping track of everything but have they changed something recently on the orders page? I used to be able to search for Order number/ID but unable find this function now. Thanks

Problem with Global Shipping

I've got four customers this evening (3 from Germany, 1 from Canada) who are unable to pay for the items they won as Ebay suddenly won't ship to them. I've got Global Shipping switched on and all the listings said they ship to these countries, but no...

Resolved! Returning a refund

I sold an item and the buyer intially wanted to return it, so I refunded them (and paid for a returns label). But in the end the buyer changed their mind and decided to keep the item. The buyer says they've sent the refund money back but I can't see ...

post offices refusing parcels

i have tried several post offices to post a simple delivery generated label on my parcel and all of them refusing saying there is a bar code problem ? i have checked weight and size and all is within limits

Offers

Iam sure I put an offer in for an item that is on bids or offers, but I can't find anything anywhere to say I have...where would I look please

Postage

Sold item prepaid postage from ebay but postage office said qr code not working can anyone help

Customise postage

I’ve got an item up for sale where I cannot choose for customised postage, it will only let me choose simply delivery (which I don’t want because it’s more expensive for my buyers. Is there any way to change this?

Collection Bar codes

I am having problems collecting my items. The vendor who has my items but will not release them without a barcode. I have not received any collection instructions or the normal bar code from the seller, please can anyone help, Billy

Sold item with postage but buyer collecte

Sold item but buyer collected.how do I say this has been collected so funds are released ?thankskeith

Delivery

I have received a message from royal mail saying my parcel is at my pick up point but have no code to pick and on ebay account saying not delivered running late can't get a code from seller already asked

50p coin without date.

This is wrong, all coins have dates. This issue of 50p has the date with the flowers between the shields. People are asking a lot of money for these coins minted in 2022, they are probably worth 50p.

Ladders recalled

A set of ladders I bought has been recalled for destruction because they are dangerous. The listing has disappeared and nolonger shows on my purchases. If I search my purchases it flashes on the screen and disappears, I have this on video.how do I re...

Payment

Bidded on an item won it, pressed pay now n it just brings up this nothing loads on that so can’t pay don’t know how can get passed that /sort it also can’t seem to message email or seller, I’ve brought from seller before and all been good

I'm being targeted by a disgruntled seller

I'm being targeted by a disgruntled seller who has sent me offensive/ abusive/ defamatory/ inappropriate/ untruthful/ accusatory messages via eBay (after they refused to accept a 'Not as described' return & eBay ruled against them & eBay found in my ...

Buyers need protection from some Sellers!

I recently had my worst buying experience ever on ebay and wrote an honest negative feedback outlining my experience with a seller which wasn't offensive, abusive or unfair but without being notified it had been removed by ebay because the seller had...

Frozen page

Chat page is frozen

Please Help!! Refund process

Purchased a Tag Heuer watch through eBay, watch received and realised it was fake, I’ve started the refund process but seller hasn’t provided shipping label, eBay supposed to step in after 3 days but still haven’t, concerned I won’t get the money bac...

Parcel missing

I ordered almost a week ago, EVRI said they have collected it and now are saying they haven’t even received it. Nobody is helping , and the seller will not answer my messages. What do I do?

Payment on hold

I recently sold an item. As the seller was very close to where I live i just delivered it that day along with the price of his postage. He has confirmed delivered his end. However the payment my end is saying Payment on hold until delivery. How can I...

Downloading prepaid postsge label

I've sold an item and buyer has paid postage but when I'm trying to get the qr code for the prepaid label it's saying delivery county is to big I'm not sure what's going on any help.

Resolved! customer bought 23 items , hes using KLARNA payment

Hi, customer has bought 23 items , hes using KLARNA payment to pay for them , payments seem to have gone through ok , he has asked and im happy to combine postage , he has also asked for a bit of discount on items and again i have no problem with tha...

Global shipping to Germany

My customer is saying I don’t ship to Germany but I’m using global shipping ? Any idea what I’m doing wrong ? Last month it was USA

Selling a product

Hi all, I have a unique question/problem. I have managed to sell my old Honda lawnmower for parts or not working and the buyer agreed to collect it in June, except he never turned up because of traffic issues etc. He then said that he would like to t...

Parcel not accepted , Tracking number not valid at Post Office this morning

Tried to post a package this morning, QR code and Tracking number not valid at Post Office.

Sending a large item

Im looking at sending a large item, but max length on simple delivery is 61cm. My item is 80cm and there doesn't appear to be a way around this. Any help would be greatly appreciated. Thanks

EBay has sent me wrong tracking number

Hi eBay has given me a a barcode and tracking number to send an item but the but code is showing incorrect at the post office,any help on this would be much appreciated

Selling

Can anyone tell me how to revise a draft. I'm going around in circles trying to contact a human being at Ebay. Thanks in advance

Pre paid postage lables

I have been at 2 different post offices this morning and they are saying the postage lables are not registering. They advised me that I was not the first one trying to send a parcel from Ebay today. How do I go about this!? I need to send my items to...

Postage problem

Anyone else been refused at the postoffice trying to send items they said ref doesn't match

Postage labels

Having just waiting more than an hour or a call back & tearing my hair out!,,I am trying to get a collection , some times it has worked other times not . In the instructions it says GET A PRE PAID LABEL. & book & they will bring a label I of my label...

Fraudulent product

I recently purchased an Elemis skincare product for over £80. It arrived, not properly packaged and was clearly not the genuine article. Wrong colour, consistency and smell. Also it was described as 50 ml when in fact there was only 30ml . I’ve tried...

Claim postage refund

I am caught up in the postage label problem - I was advised by eBay chat customer services to post item myself upload new tracking ( all done) and then to claim postage back - when trying to do this it says Order number not recognised - can anyone he...

Royal mail qr code not valid at post office I'm told...will print out but not valid

Royal mail postage that I've paid for not valid at the post office this morning.It printed out, but man said it wasn't valid for postage!!

Post

I sold two items to the same buyer. One order number is 13-13391-67873 ( item 365669110663 ) and Tracking: YA000627254GB, and the other order number is 16-13387-38400 ( item 365669126485 ) and Tracking: YA000629428GB. I went to the Post Office this m...

We wanted to let you know that some of the emails you sent to your buyers this week couldn’t be sent

Reaching out to see if anyone else has recieved an email relating to sending emails that violate policy. on my own investigation, i use Royal Mail to ship my products and use the API fuction to import these sales from Ebay to RM - RM then send update...

Faulty Royal Mail labels generated from packlink - not scanning at post office.

Is anybody else experiencing problems with Royal mail postage label's generated by packlink.I have purchased two today from Ebay RM tracked 48 printed them off taken them to the post office and they are scanning void barcode not recognized - normally...

Amending feedback

How can I change feedback I have left as a buyer. I gave negative feedback and the seller wants me to remove/amend it as he has now refunded my itemI've searched ebay but cannot find out how to do it

Pre-paid labels RM not working today at postoffice

Yes same track 48 pre-paid parcel via royal mail has not been registered at post office this morning. I had QR code which did scan and produced a lable but wouldn't load as paid. Hopefully sorted out by Monday.

Refund for a lightbulb!

Why has Ebay made it so complicated to get a refund for a lightbulb (and Aquarium one). Have contacted the Seller - first to let him know it's faulty. They replied, asked if I wanted a refund and if so, to contact Ebay. Went thru the initial 'contact...

Selling Fees for Unsold Items

Hi all, I hope you’re having a great day! I have recently listed my motorbike for sale on eBay but it wasn’t sold, however I did receive multiple emails saying I owe them a listing fees and that my account has been restricted due to not clearing the ...

Sold an item listed as free post uk,eBay have then put a postal cost on to use their service.

Sold an item listed as free post, posted items, eBay won’t let me mark it as dispatched as I have not used their postal system and they have charged my buyer even as item says free post any help would be greatly appreciated. Also it will log in as la...

VAT why ? we don’t make profit at all

VAT + DELIVERY+ BUYER PROTECTIONWHEN CHECK MY ITEM I END WITH NOTHING.I am a private seller, not selling for profit, I'm not vat registered. I'm selling from the UK to the UK. Why is eBay adding 20%I DON’T HAVE BUSSINES JUST PRIVATE SELLER .ANYONE WI...

Buyer wanting to return for no good reason

I have sold an authentic Prada belt buyer has clearly changed their mind claim long the belt is a fake , why should I agree a return it is 100% genuine

item location

i am italy based.i want to sell in uk with item location uk.can i do that if yes will i have to register vat.my account is private.thankyou

Tracked 48 label postage

Label provided by eBay simple delivery service not able to be scanned via post office. I think other people are having this issue. Can’t seem to easily contact eBay on this subject to resolve. Waiting a call back. Has anyone managed to resolve? Thank...

Wrong currency

Why is my listing in dollars and not GBP. I am based in UK. Never had this problem before and I can’t change it. Logged in and out etc?

postage label not accepted by post office

Postage label given by Ebay not accepted at Post Office so had to pay £4.05! cannot get any help on Ebay!! help?

Royal Mail not accepting my Tracked 48 parcel, postage purchased through ebay.

Royal Mail not accepting my Tracked 48 parcel, postage purchased through ebay. Lots of other people being turned away today for the same reason.

Postage

The ebay post label I used to post a package was identified as not valid at the post office. I had to purchase a new label at the post office to post it. The original label is now void. The item I sold sold had an additional charge for postage. How d...

Counterfeit item purchased

I purchased a watch from eBay with authenticity checks done by eBay. I received confirmation that this item is counterfeit

Postage

I printed off the ebay pre-pay postage label for my package to post an item to my buyer. The post office scanned the label several times and each time it said it was not valid. So I had to pay at the post office to post the package. The original labe...

Seller removed from ebay and my items never arrived

Hello peps, I bought 4 items and then Ebay contacted me after the seller apparently shipped them that they have removed the seller from ebay but my stuff should regularly arrive.Nothing has arrived i cannot open a return because the item never arrive...

my Coffee order

my coffee order never arrived all i got delivered was a envelope the size of a pack of cards with nothing in it just a tracked 48 postage sticker with the same tracking number what a scam this should not happen on EBAY UK.

Fees

I sold an item for £14.40 however only £8.52 is in my balance to withdraw to my bank. I’m wondering why? I’ve looked on the order breakdown and it says there are no fees so I’m not sure why there is such a difference in price? Does anyone know?

eBay AI and staff

Hi, How bad is eBay AI. It has flagged two of my items which are fine. I can accept mistakes, but it comes to something, when the staff have not got a clue! I received a email about one of the listings, see below. As you can see, it reads I reported ...

For letter sized post, do I have to buy purchase labels or can I drop off at a post box?

I sell Pokemon cards, with holos and reverse holos being singular listings, so 1 card per listing. I've been choosing Custom Delivery since it only costs 87p to post something so small. I sold a card of £2 with an add fee deducted, and then paid for ...

Unable to mark sold item as collected.

I've recently sold a motorbike, it has been paid for & collected. I have no drop down option to change the listing as collected, I'm only able to mark as dispatched. Any ideas?

Charge for cancelled order

Hi, I listed an Apple MacBook Pro, had lots of watchers and 2 bidders. When sold there was no immediate payment so I messaged the buyer to say thank you and payment reminder. They then cancelled the purchase, extremely frustrating but now I have been...

International delivery allowed by seller, but during payment country declined

Hi, I am a long-time ebay user, and also a seller. Normally reside in England, but - currently abroad in Estonia for some months. Found items I'd like to have delivered here (Estonia); the seller has allowed international delivery, the item descripti...

Resolved! Inpost Northern Ireland!

I hope someone can help me! A buyer has chosen Inpost as delivery choice two days ago. I realised his address is in Belfast and Inpost don’t take delivery from the UK to Northern Ireland. I have messaged the buyer twice with no response, asking if he...

Customer wants to return the laptop I sold because he can't figure how to use software

So I sold my Acer Aspire 8943g laptop. Despite it been 15yrs old it has remarkable specs and it's and 18inch screen. The seller is upset because some of the standard software no longer works for example the Blu-ray player. Which I had messaged to him...

How to list a parcel with postage for an item at 130cm

When I try to list an item longer that 120cm which is Evri max . How can I list it ? EBay chat person said you can custom larger items but the choice I was given was small or medium which it isn’t . A garden parasol is the item .has anyone got any ti...

contacting a seller

Need help contacting a seller so I can view an item before I purchase it

Not receive

Hello hi I stil waiting for long time like 12 days items not received that's y no need items very slowly delivery very disappointed bter I buy temu I want u refund my money

Upload video and contact

Why is it impossible to actually talk to anybody at ebay the automated system is worse than useless I wish I could sell my bike on vinted I would never use ebay again ...Plus tried twice to get a video of my bike on the advert says under review twice...

Security number when signing into ebay

Does anyone else find that having to confirm their identity by providing a security number every time they sign into their ebay account an absurd procedure? I find this procedure of having to provide a security number EVERY TIME I sign into my ebay a...

How do I get eBay customer service?

Simple postage not very simple

Just taken 1 x Royal Mail and 1 x Evri to be posted via pre paid service and neither were correct so I’m know unable to send them no address of buyer and no idea how to resolve it. to be fair I have sent hundreds this way without issue. help …

Postage

Hello i have problem I send parcel to buyer but by mistake i send through royal mail. But buyer chooses evri delivery option .And now he received parcel but how i can mark as delivered?? Otherwise i won't get pay for item u send Thanks

simple deliveries

I cant remove this

Simple Postage

Can anyone explain why Ebay are charging £2.94 for a basic Evri parcel, when Evri only charge £2.89.This is only 5p, but multiplied by a few hundred orders. it adds up to a significant amount.

Resolved! Unable to set up payout details

Hi! I made two listing and now as I was prompted to set up my payout details as first time seller, seems I am unable to. When I click on the button Set up payouts Takes me to onboardexpweb.ebay.co.ukAnd there it says that can't reach it and to check ...

Global Shipping Programme

I got an email from Ebay that I have been enrolled in GSP. I did not do anything till now. On 1st Aug, I got an order from Lebanon. When I click on Get Postage Label, there is a banner on top which says Dispatch by Sun 3rd August to our domestic hub....

uk

Im selling an item from UK but buyer keeps getting message we dont deliver to uk when all our items are uk

Postage charges

I have sold an item and when advertising it I marked it as free postage. I have sold the item and eBay have charged me for postage which I can not use. Can this be refunded?

Duff Kiddies Smartphone

Bought Kiddies Smart Phone from seller Brilliant - and only £40. This arrived 10 June and the family were away from 29 June until 27 July, the phone was not taken with them, and after the return the screen was black, it can be charged but nothing vis...

Partial refund i dont agree with

Buyer has contacted to indicate that the item she ordered is not as described. This was a Agate carving and states that one of the fee of the Turtle is rough and believes this was chipped. I do not feel that this was damage, but caused through thr pr...

Return for refund

I have 2 tyres to return and the only option available is to return with royal mail. What happens if royal mail refuse to collect them as they are heavy?

Return case

I sold a brand new iPhone 15 Pro Max 1TB Black Titanium on eBay. The buyer opened a return and claimed to have sent the phone back via Royal Mail. Tracking shows the parcel was “delivered” to my address.However, I never received the item.Here’s what ...

SIMPLE DELIVERY AND OTHER ISSUES

I have been selling very happily on ebay since May 2022 - that is, until last October roughly when selling fees were scrapped. I remember having an ebay representative call me so that I could raise the question of what the catch was. As we all know, ...

10£ discount

I recive an e-mail that if i download the app I ll recive 10£ discount and i do that but don’t recive nothing

Buyer states wrong items sent but I did send the real item

I recently sold an iPhone 13 Pro on eBay . I packaged it and sent it with Evri . It arrived to the buyer today and they claim they have received two kinder bueno chocolate bars instead of the iPhone 13 Pro.They have sent pictures and the label and pa...

Two user names

I have two user names - samkidd34 and kissam_fpu3wkotny. cam you please combine these as I have money against the second one and can’t get the money from this account.

Item sold on another platform, seller has declined refund request

Bought an item of clothing on July 25 and then immediately requested cancellation as I found it cheaper on Ebay. Seller declines cancellation request and says they have just returned from a festival to see I had bought the item which they have sold o...

how to print a label for collection by RM

Does anyone know if this is possible? Private seller here. I realise RM now charge 30p for collection. We have multiple parcels collected due to having multiple residents so the parcels need to be labelled. Seems not-simple-at-all delivery now gives ...

No response from seller

no resonance from seller tried to report faulty item, what shall I do next

Simple Delivery is completely inadequate

I am trying to list bike handlebars for saleI have chosen the correct "handlebars" categoryAll bike handlebars are 70-100cm longThis is bigger than the largest parcel offered by simple delivery and there is now no way to use custom postage options in...

Resolved! Evri Label

I accidentally downloaded the Evri QR label but didn’t use it. I noticed the email said it cost £2.94. Will I be able to get a refund? Thank you

Cancelling orders

how do I cancel an order after I’ve already refused to cancel it (it was a mistake)

Seller is withholding the item I paid for

Hi. I recently joined eBay and I've made less than 5 purchases since opening my account in July. I tried to buy a jacket. The funds were deducted from my account. This is was the 2nd attempt at buying this jacket. The 1st time I tried to buy the jack...

Selling a car

I have recently sold a vehicle but the buyer didn’t make contact or pay. should I be able to relist it for free as I’ve already paid a lot for the add.

Payment onhold

A buyer bought my 4 alloy wheels with tyre during an auction for just £25.99 he paid eBay when the auction ended on the 28th and reached me immediately. I then passed my address and telephone number. He came to my home on the 29th at about 10am to co...

Disappeared purchase

I ordered 3x and of black enamel spray paint. Paid for said items. Went to check on progress and “we have trouble locating your order” came up. The tracking number was given and when you click on it the same message comes up. It has completely disapp...

Seller relisting item

Hi. I recently saw a belt I wished to check the size of so I messaged the seller & received no reply within 2 days so I purchased it anyway. Then they told me that they couldn't find it so I had to chase up a refund. Now,the next day,they have relist...

Warranty

So after the 30 day money back or return policy, you don't seem to have the standard one year warranty.If the goods fail after 30 days then according to Ebay rules it's hard luck. Iv'e been dealing with Ebay for a long time and have never had any fai...

A seller has sent me a reduced price offer for an item but when I click on "Review offer"

A seller has sent me a reduced price offer for an item but when I click on "Review offer" I am taken to the original listing with the undiscounted price. There is not a "Make an offer" option and the seller refuses to accept messages so the "Contact ...

buyer has won payment dispute

In the end of may 2025 i sold 2x iphones 16.With all the evidence of postage the buyer did nothing but give me grief from the time i posted it to them recieving it. Trying to say id sent it to wrong address then i recieved notice via ebay that item w...

Mark item as posted

Sold item, posted it without using the prepaid label now can’t seem to mark the item as posted. Have messaged the buyer with proof of posting but concerned I may not get paid. How do I mark the item as posted thanks

Warranty

I purchased an item in Nov 2024 with a five year warranty its failed supplier says print return label but because its more than thirty days it won't let me do it

My account was hacked.

My account was hacked. I was able to change my password, but I can't change the country, as the field for it is inactive. Any idea about what I can do? Thanks.

Buyer breaks item then wants money back

Morning all as I cannot get through to e bay i thought I'd try this as I am at my wits end. I sold a mother board for a hot tub at a reduced price. The buyer messaged to say it arrived, fitted and was working as expected. Two weeks later I get a mess...

Seller not honouring warranty

Hello. I purchased an expensive item in Dec 2024. Prior to purchase I enquired about the warranty. The seller replied one year. The device malfunctioned after 7 months and now the seller is saying they won’t cover it. Luckily I have thr messages conf...

Posting sold item -Royal Mail collection from home

Can anyone tell me if I can arrange collection by Royal Mail from my home of sold items.There does not seem to be any way of me being able to do this on the postage section of of the selling template?

Buy now options on my listing

My listing is set as a fixed price buy it now listing that is in person collection only, however when anyone tries to buy my item on the app it says “not available right now you can only add it to your watchlist” I have tried everything and wondering...

payouts

i cant change my card to my loyds bank becuase i need to enter the numbers on the card but i cant becuase it was my old one and i cut it up and put it in bin so i cant change it does anyone know

Postage combined and i of the 2 items appearing as delivery pending

I recently met a buyer's request to combine postage for 2 items they had purchased. The buyer paid instantly and requested a refund for postage for the second item to which I agreed and refunded. I printed off the postage label via the link on eBay a...

Can't access My Account - Discrimination Against Non-UK Nationals living in UK.

The situation is simple:I don't have my UK phone number anymore -> I try to update with my foreign phone number -> ID Verification (foreign documents) fails (every time).I don't have a passport currently. My ID card is European. My driving license is...

Postage. I do not like the way Ebay deals with postage now.

Can anyone help (UK) please? It is impossible to contact Ebay so I am asking the community. I have just received my money for the item sold but it is the money for the item only, no postage. They appear to have charged me for their system which I did...

£15 Cashback link

£15 Cashback link doesn’t work anyone have same problem?

False tracking details

I purchased a Iphone on 22nd July for a birthday gift, delivery according to the seller was via other courier (5days).The item was showing pending dispatch and I queried the seller on 28 July.The item was then marked as dispatched and entered "POST45...

Paying cash on collection

I paid cash on collection how does seller show I’ve paid

GSP TO THE USA?

Good Morning One and all, Does anyone know the latest update regarding the GSP to America please?I have a buyer wanting to purchase an item from America, but keeps getting refused this has been going on now for weeks and weeks it's just so annoying! ...

Selling

I wish to change the terms of my selling offer to collect only

Resolved! Inaccurate product photographs

Anyone else totally fed up having to scrutinise other seller photographs to determine what product is actually being sold? Looking at everyone’s lawn edging for two days now and getting frustrated when the images clearly show three different products...

Unable to amend the quantity available on a listing when I have an offer sent out.

Hi all, up until this week when eBay changed the listing process to include postage policy templates, returns policy templates etc. I never encountered an issue amending the quantity available of a listing if it had an offer sent out on it. Listing e...

Selling

So I’ve recently sold an iPhone 13 and it has been delivered I have proof it’s been delivered but on my eBay account is hasn’t updated that it’s been delivered and the money hasn’t been put in my balance I dispatched this item on the 28th July and it...

ebay chat with an agent

i want to contact from eBay but when i am go to help centre its not working help me please

Seller is lier

Hello . I was bought IPhone 16 pro max opened not use £719 . Android version.When I received that is IPhone fake , not able working , and on screen just show some Chinese letters. I contacted seller ,straight on same day received and him blame my fau...

an inaccurate return

buyer requests a return on a navy handbag which she states is black not navy. Anyone looking at the photos and the bag can see it is navy and white, not black as she states but Ebay are allowing this return so I will lose out financially and with add...

Compliant about my purchase

Subject: Non-Delivery of Orders and Incorrect Address IssueDear eBay Customer Support,I'm writing to report issues with two separate orders:1. Order placed on April 24, 2024: USB Charger (£7.95) - Never received.2. Order placed on June 4, 2025: Insta...

Change of postage from Collection to Post

Hi ,I have a recent order that was marked as Collection only - I subsequently agreed with the buyer to post it instead. The item has been paid for and positive feedback received but I can't see any way of updated the order to show as despatched . It'...

Evri

The tracking is wrong, I do not like the Evri parcel shop anyway, I have tried over and over put in my post code, it doesn't recognise my post code so can not arange delivery etc, just send me a refund, this parcel shop has lost/stolen to many items ...

My ebay isnt working

I can't get on my ebay. Just keeps saying something went wrong on everything I click on?

Restrictions

After months paying into my bank account, ebay now say they can't verify the account. What the he'll are they playing at?

Hi My parcel is missing, where is it?

My parcel is missing, where is it?I received an email that it had arrived but I didn't pick it up personally.

Games Workshop VERO strike

Hi, I keep having my 3D printed models removed by Games Workshop for apparent trademark infringement. I have been amending them removing terms like 'Space Marine' Tyranids etc but they keep comming back and vero striking my listings, and the reasons ...

mailing

I sold an item, eBay won't show me the address to send too, it says I must use buy its prepaid labels, I dont want to do this, when did this scam start, if they insist on this, then I will stop using eBay.

Simple Delivery does not offer correct postage option

I am trying to list items on eBay but I have a hard time with this new Simple Delivery. It does not offer correct postage options, for example, I have an item that exceeds the Medium Parcel size (is longer than 61cm) but Simple Delivery only offer me...

Hi. Help with buyer preferences please

Hi. I've set my account to no international postage and buyer preferences with the tick box to apply settings to active listings. But then we got a bid from a buyer in Africa and when I went to check settings, the box had become un-ticked! I don't wa...

Damage

Thank you for getting in touch regarding the recent parcel delivery reference H05QTA0054567701 and advising us that it arrived in a condition that wasn't satisfactory.I’m sorry to hear that the parcel’s contents have been damaged on this occasion an...

Advice please.

Im brand new to eBay and had my first listing go live with the description saying open to offers for quick sale. I’ve accepted a low offer and I’m happy enough as wanted a quit del. But eBay are holding the buyers payment for 2 weeks. Now he wants to...

postage payment

Hi, twice this has happened now, i have been charged for a postage label that i have not used. The problem is i can't find anyone to report it to. All the links just send me to other links. Does anyone know know how i can get my money back for this?

Refund

Hi, I am new to eBay however my parcel did not arrive so I am getting a refund for it however in the time from payment to refund I have changed bank cards (same account different card) as I was a victim of fraud I have changed the card if eBay howeve...

sold 30 items and got a red banner to update tax info

I've sold 30 items , just my private stuff, about 200 pounds worth before all the postage taken off etc..I've now got a red banner asking for my NI number. do I need to comply with this request, as I'm not really going to sell much more , I thought y...

Authorising a payment on credit card

I can’t pay for a bike due to eBay not sending authentication to my bank.. so it just dosent go through until they send this out

ebay agreed a refund without telling me why - buyer gets to keep item without paying!

I sold some new sandals. Buyer paid for postage label through simple selling. Received an email from ebay saying "We're contacting you about a return request your buyer opened for strive faro black crocodile leather 39 BNWT. This order was processed ...

Speak with an agent

I need to speak with an actual agent

Sold an Item posted 1pm next day . Tracker not updated

First time Selling in a Long time. Next Day recorded delivered 1pm next day like the Buyer wanted. Can't get a hold of the Buyer and when looking up the Royal Mail it was sent to closest to them. The Post office Number doesn't exist and they have Ver...

Payout less than expected

Hi, recently sold an item and everything was processed fine, no issue. Order total came to £12.94, but after deductions including, buyer protection fee (£0.73), Postage Simple Evri (£2.45), VAT (£0.49), and the Ad fee of (£1.45), it came to £7.82 in ...

I'd like to revise my pricing after 30 days but eBay says I can't because it's on someone's basket.

I'd like to revise my pricing after 30 days but eBay says I can't because it's on someone's basketBut it's been there for ages and not moving. What can I do?

Simple Delivery tracked 48 - what happens if item more than £150?

So here is my issue - Having been selling on here for over 20 years, I am now being forced to use Simple Delivery. The only option I can see is bascially tracked48 and doesn't allow for special delivery etc. Normally not an issue but tracked 48 only ...

evri lost the parcle isent out

Does anyone know how to speak to someone at Evri ? They lost a parcel I sent to a customer, and they are not getting back to me, it's been 2 weeks or so

I can't edit my items listed for sale.

I have 2 items for sale but ebay does not show them as listed for sale on shows me them as a buyer

Postage for larger items 120 x

So now I find that updated simple delivery does not allow you to send items up to 120 cm as the simple delivery biggest size is 61cm I have now asked AI for 3 call backs no calls received - so do I end items and then do a new listing? - new listings ...

Refund

Send out an item and buyer wants refund even although stated no refund what should I do

Dead plant

Ebay does not support buyers when they receive dead plants.Because of this I will be closing my account when I receive my two remaining items I have ordered.

Faulty electrical item, 3 month old

I've bought a battery angel grinder. it failed after 3 months, and is now dead.This is a faulty item, that the advert says has a 2 year warranty, which is why I bought off these people.as it past the 30 day return window, ebay and paypal just close t...