Seller News: December 2025
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Forum Posts
refund not received
On the eBay site it states that I have received a full refund, however, on my credit card statement there are 2 entries that show the following: 1. That there was a refund, on 19th December 20252. That, this was reversed and I have been charged, on 1...
Package Not Collected from Parcelshop
A package was dropped off at a Royal Mail Parcelshop by a seller, but has not moved any further in 2 weeks. Is this normal? Or am I to assume at this point that the package has been lost in-transit?
Scammed (I think)
This is going to sound so silly but i bought a rather expensive item back in 2024 may, and it never arrived, a lot has happened since then and i honestly forgot about it but i just now stumbled on the old confirmation emails and the seller no longer ...
Refund
I ordered a framed painting for a Christmas present. It hadn't arrived by the due date and the seller said it was in a backlog at evri and asked me to wait few more days. I did this 3 times but eventually thought it wasn't going to arrive so eBay gav...
HOW DO I CONTACT EVRI ABOUT A PARCEL DISPATCHED 3.1.26?
I dropped a parcel at the post office on 3.1.26 but it is still showing s dispatched 3.1.28.I dropped 2 other parcels off at the same time and they state that they have been delivered.How do I contact Evri about the outstanding parcel as my customer ...
Click and collext code
Hi i have bought an item and i had it delivered to argos click and collect. Tracking by royal mail shows the item as delivered to the collection point. I have not recieved an email to say its ready for collection or the six digit code that lets me co...
DPD germany missing parcels
I purchased a tyre from germamy on Sunday, it was picked up by dpd yesterday in germany, and was delivered to an address in germany this morning. I am in the UK, it has not been delivered, DPD have made it disappear. How do I get a refund when EBay c...
Wrong delivery
HiI placed an order for three servings of Japanese green tea. I only received one. I've already paid a lot of import duties on it. How can I get the other two packages without paying the import duties again, since this was an incorrect delivery? Than...
Parcel stolen
I live on high st dhl left parcel on doorstep and didnt ring bell my parcel was stolen and ebay class it as delivered any ideas as ebay wont talk to me
Discovered that item has not arrived ( was abroad) after 90 days
Hi, What are my options if an item I bought in August did not arrive? I bought a blouse for £50 and went abroad just before it was due to arrive - I was told that a parcel had arrived so I assumed it was my blouse. When I returned a couple of weeks a...
sent incorrect item, 90 days+, how can report seller (repeat offender) and obtain refund
Ordered 4 Oct, received incorrect item 17 Oct. Immediately contacted seller to advise, was told correct item would be resent. Ongoing saga of me chasing it up and seller telling me it was on its way. Notice seller has form for this exact approach in ...
Missing item
Can someone help me with ebay customer service contact to call. I am a seller and i have sent two of my products which the buyers havent received it yet. The delivery company cant find my parcels and i need to soort it out quickly.
Refund taken out of my account.
I sold an item for around £15 in september of last year and sent it untracked 2nd class letter. The buyer contacted soon after to say they hadn't received it and after a conversation we agreed they would give it a bit longer and if it didn't arrive w...
Fraudulent seller
Message to Ebay: Can you please investigate this fraudulent activity. I ordered a Wind Turbine on 03 Nov 2025. On 13 Nov 2025 I received a message from Ebay to say that the Wind Turbine had been delivered. What I received was not a Wind Turbine but a...
Seller not despatched item
Received this from a seller i ordered from, originally said despatched 27th dec, then promised it would be here this week nothing arrived so started a case with ebay asking for refund and had this-Dear customer delivery is booked for Wednesday 14th a...
Resolved! Sellers payment
HiDo sellers receive their payment as soon as the buyers pay, or do they have to wait for successful tracked delivery confirmation?The reason I ask is because I’ve had 2 items recently that the seller has only provided a tracking number which only sa...
Help
I purchased an item from seller on 26th December, I have received no update re: delivery so sent message for an update. Still nothing, so I requested cancellation of order. However l, under reason why, I have made an error and marked won't arrive in ...
To
My sofas and not turned up but it's been put they were delivered
I
Hi team, I am in the uk. I ordered an item from Italy in July 2025 for over £400, but the parts never arrived. The seller is refusing to issue a refund despite my many attempts to ask for one. Please help - I don’t understand what the issue is. I can...
Scams with delivery firms
I think this needs to be put to the group. Situation You order a parcel which contains two items, it gets sent. Many weeks later it arrives but has been tampered with, someone has taken an item from the package and neither the delivery company or eba...
Item not received
Bought an item as a guest before Xmas, Evri have managed to lose it somehow. Can't raise a dispute as its "not in my history" .seller not being much help. Any help much appreciated.
I need help with order 01-14046-14086.
Hello, I need help with order 01-xxxxx-14086. The item is marked as collected, but I never collected or received the item. The seller confirmed by phone that the item was damaged and advised me not to collect it. I opened a return, but I cannot send ...
Refund for item removed for policy violation
I paid for an item later removed for a policy violation. Not being sure what to do (as I have not recieved the product) I logged a cancellation. Later I found that help said to log an 'item not recieved' but because I have logged a cancellation the s...
Refund for item not received
Appreciate this sort of question has no doubt been asked previously but rather than scroll through looking can I ask a quick question please As a seller I sold an item on New Years Day and posted RM tracked 48 hours on the 2nd Jan 2 days later the tr...
S
I never received an item though evri said it was delivered I gave all the details to eBay who opened and closed the case in my favour and gave me a full refund . It’s nearly midnight now and yesterday evening upon getting home I had a small white env...
Resolved! Dropped off parcel at Post Office for DPD collection but never collected
Hi, I dropped my parcel off at my local Post Office for DPD to collect, a prepaid label from eBay, status showing dropped off only, that was 5 days ago. Called the Post Office and they say all parcels collected daily.Where do I go from here? DPD will...
Parcel Shop collection issues
Anybody having issues with parcel collection from shops. It might just be my local shops, but on EVRI deliveries the shops keep asking me for a barcode, which I do not have before handing over parcel. The evri website says its just ID. I contacted eb...
Resolved! Says Item delivered but not
Evri claim they have delivered my package to me but they didn't. They have a proof of delivery photo ( my front door closed and the package in the couriers hand not one of my front door open and handing it to me as is done with my usual courier). I h...
Wrong tracking number provided
Im disputing delivery of a item as not arrived.seller has provided a tracking number and advised it has been delivered.when i check details on royal mail tracking i can see that it is a wrong tracking number,gone to a address in a totally different a...
I have been scammed
I spent money on a 5090, and the expected delivery date was November 28, 2025. However, the seller didn't provide a tracking number until December 15, and it turned out to be fake. I couldn't find any information about this number on the Royal Mail w...
Lost Pack Fedex
I’ve order three packages all with tracking numbers each one claims to be delivered and shows a different address to the one I entered FedEx claims eBay has provided me with the wrong tracking number I would like the correct one with my package tra...
Package tracking not moving for almost one month
Hi everyone,I bought something from the US, I am based in the EU. Paid on 8th of December, last tracking update was on the 19th of December saying it was on its way to the ePost Global Processing Center. No movement since then. I understand it was pr...
Bought but no responce from seller
Hi, ive bought an item with 3weeks lead time and seller ghosted me.The problem is ive paid through bank transfer and item is not showing as bought on Ebay. And on top of that the seller offered me a discount if I buy the same item but on diferent auc...
mixed up orders from ebay
hi everyone yesterday l was notified a purchase had been delivered , but it was not delivered, when l asked the seller to provide proof of delivery the photo proof they sent was not the order they sent it was a totally different seller l bought from ...
Can’t get a refund on an unreceived item because I bought as a guest
I ordered a bed a month ago, still not arrived. Sellers are useless to speak to and clearly are scammers or thick. Everytime I go to request a refund through eBay as I ordered it on a guest account it sends me an email to look at the order details. H...
Missing item
A buyer reported not receiving an item posted several weeks ago to a GSP address. I have tracked the parcel and it says delivered . I do not know what a GSP address is. I have not sent anything this way before. There is a photo of the delivery that l...
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Potrzebna mi pomoc w zwiazku z przesyłką
Item hasn't arrived, "proof of delivery" shows nothing and eBay is refusing to help
Hello, I've purchased an item in October and it still hasn't arrived. They told me to contact the seller which said that he had sent it so that therefore it was not his problem anymore but eBay's. This is the proof of delivery (the whole picture, jus...
Resolved! My bought TV was delivered to wrong address. Should I accept redelivery?
DHL delivered to the wrong address, and the stranger even accepted it! DHL are trying to rectify it and I am waiting for a call from them. It's a TV, and I am not happy to accept it as it's been put in the hands of a stranger and travelled many more ...
Refund
I haven't received a refund for an item I cancelled. When I checked the sellers profile he is not registered with ebay
It’s a scam
I ordered iPhone 14 Pro Max but I only received empty box. I’ve requested return item and opened a case but eBay won’t step in straight away. im concerned if i return is I will be told that I stole iPhone and didn’t return it and I won’t get my money...
parcel reported by Evri to be damaged beyond repair and not delivered
parcel reported by Evri to be damaged beyond repair and not delivered. so i issued a refund to the buyer as i didnt know they could open a case and say item damaged etc. will i still be able to get my money back. it happened to two of my items and th...
EVRI says it was delivered but it wasn’t
Bought a watch at the beginning of December and arranged for delivery to post office. EVRI confirmed it had been delivered but went to the post office and they had no record of it. Went on EVRI and put in tracking which was recognised but then couldn...
Bad feedback because courier lost the parcel !
Got bad feedback because the courier lost the parcel. was posted either the same day or day after payment. ebay will not remove the feedback, say they cannot confirm when the item was posted but they can see as the date tracking was picked up will sh...
refund
good evening have not received the up to now what can i do please help
Buyer trying to return item
Buyer accepted an empty bag which should of had a gtec hover in it from his shop and signed for it and is saying hasn't recived it so I said speak to ebay they will refund you and help you but instead he said item was not as described but if he didnt...
Resolved! Shop Outlet only packed ONE item, but I ordered and paid for two, how to proceed?
Purchased two pairs of leggings @ £9 each, was billed £18 with free shipping, and only one pair arrived. Even before opening, I thought ''this feels very light''. Bought anot The envelope hasn't been tampered with {shop outlet bag} and I was the firs...
not received a collection number or text
i have been informed that my item is at the parcel shop but i have not recieved a collection email or text with a collection numberand as a result cannot collect my item can anyone help with what i should do
dissapointed and feel let down
I just wanted to express my disappointment I feel after having received a message from ebay telling me i was being reported for leaving "bullying and inappropriate feedback". I ordered some perfume in October, paid for it (in excess of £50), waited 3...
Not delivered
Hello. Where i can contacf with ebay by phone?
Bought an phone with scam no refund
I bought an iPhone with low price, this is fraud,I did not receive but on system say delivered,I asked for refund but can not.eBay say delivered did not trust me, and no refund.what should I do.thank you
Resolved! Item not received
27-14005-68077 costumer request item not received but I got proof of delivered
Evri incorrect parcel
I handed over a package to evri shop on the 27th (despite using Sellotape all around) the label had come undone (it appears to be anyway) and Evri stuck it on a random package which had another label and delivered it to my buyer. so the items receive...
new delivery scam
So I think this is known by ebay but it's impossible to get through to them.I bought something from ebay and today an empty, never sealed, Amazon envelope turned up - I hadn't ordered from Amazon, then the ebay item was marked as delivered and on tra...
Missing item
Hi. I received an email saying that my item isn’t in stock and that I needed to request a refund. I have emailed the seller and have heard nothing back. If the item is out of stock I should not have been allowed to purchase it. I also shouldn’t have ...
Resolved! Glendale Illinois: Item stuck?
I placed an order for a parcel to come from the US to Europe.The parcel tracking say this has been delivered at Glendale, which I believe is the international hub. Has anyone else had an item stuck there? And how long on average does it take for the ...
Dodgy seller?
I purchased an item which didn't arrive, in nov 2025. I got refunded by ebay. The seller is now saying that I have received the item could I pay them again.This has also happened with another seller, I purchased a smart ring in dec 2025. Item marked ...
Seller does not respond to collection details request.
I bid and won a motorcycle on Dec 25I paid via PayPal on Dec 25 and requested details (address and date/time) for collectionThe seller does not respond. I asked ebay to cancel the sale and ebay inform me the seller has not accepted the cancel request...
Evri lost parcels
I have not received a parcel posted via Evri. This is an ongoing issue with their organisation which has been recognised by my local MP and others around the country. There has also been a Panorama investigation into the organisation.I cannot request...
Everything meant to be delivered by Evri has been returned to sender
Anyone else had this. Today 2 items were returned to sender, making 10 out of 12 purchases where this has happened with Evri
Received an eBay package that isn’t for me
Hey everyone, so I received an eBay package (it says Marketplace Seller on it) that is to my correct address but the name on it isn’t someone I know. No one in my family etc has ordered anything. It was just left between my grate and my door, so I di...
Resolved! Money Back Guarantee for sellers
I sold an item and sent it using simple delivery with Evri as the courier. Some time after the expected delivery date the buyer contacted me to say the item had not been received. Looking in detail at the tracking the item had stalled in the Evri sys...
can someone please tell me how to contact the ebay resolution team
i paid for a george vacuum cleaner that was advertised as pick up onlythis was on the 19 december but despite several requests messages to the selleri have never been given an address to pick up the item
Postage Insurance Claim
Hi All,I am looking for a bit of advise. I just recently had a buyer make a claim against me for a lost package. I issued a full refund on 01/01/2026 and now want to make a claim on the lost item. I purchased postage from Ebay for second class Royal ...
i dont know what else to do
So i bought a car wing off somebody to repair my vehicle, it was very crudely 1 layer bubble wrap. okay i can work with that. sadly in the meantime i had also ordered a door, i then had issues with the item not being collected from seller, no room in...
Refunds with simple delivery
An item sold recently and posted under simple delivery was lost in post ebay have refunded purchase price to buyer but no mention of posted do ebay expect buyer to loose cost of postage/
Contact number
Anyone know how I can speak to an actual person for help with item that never arrived? All I keep getting is Automated assistants .
Refunding buyer
I sold an item to a buyer which has now been returned to me as they have left their registered address with eBay. I want to refund them but have no funds in my eBay balance to do this. I have tried to see how I can add funds to do this but the eBay h...
Did not get an item
Hello. I bought mobile phone iPhone 17 pro max and did payment straight away but unfortunately I did not get this mobile and by tracking number I saw that mobile was sent back to the seller. Would you write me how I can get full refund. beforehand th...
I bought an iPhone 17, was not delivered and Ebay was not helpful
On 22nd Dec 2025, I bought an iphone 17. It was said to have been delivered on 23rd Dec but i didnt receive the item. I prompt brough this to ebay's attention and the lame response was that since it was marked as delivered on their website, they coul...
Need Help – I bought an iPhone on eBay, it's Marked as Delivered but Not Received (eBay/PayPal)
I bought an iPhone on eBay on Thursday and paid via PayPal. The seller provided tracking details. It is now Saturday at 23:12. The tracking shows 23:12 – Delivered and Signed – NDC Parcel Hub Delivery. However, I have been home all day and no deliver...
Seller Scam - eBay refuse to compensate
I received a message from the seller to say that although the item had been marked as delivered within the eBay system, they realised it has not and it was an 'admin' error. They assured me the item would arrive. When the item did not arrive I sent n...
Parcel stuck at parcelshop for Evri collection.
Hello, I've bought an item on the 18th of December and it was dropped of at an Evri parcelshop on the 19th at 14:25. Since then it has not moved. I realise that it is the Chirstmas busy period and that Evri's cutoff for Christmas day delivery is at 1...
Scammers
I got scammed by an buyer He requested return and showed pictures of very old shoes I was having a conversation with an agent and he told me I need to accept the return and contact them after I get back my items How long I need to wait?I refund and ...
item not returned back but ebay want refund money back and customer dont kno how to cancel return
Hello my customer order turbo from me 15 november and and klick tthat want return this item around 2 weeks later but he told me that want recived part and he will wait becouse I was out of stock. We send this item just yesterday and I recived email f...
Item being returned to seller
A buyer has contacted me to say that Royal Mail didn't deliver the item I sold. My tracking information says "Recipient not at address. Returned to sender". The buyer in their message indicates they still want the item. How is it best to resolve this...
Non-receipt of goods
I ordered an item as follows: Order date: 22 May, 2025 Order total: Order number: 02-13117-61009 £13.20. The person I ordered it from had an operation on her hand and was unable to dispatch the item, but did refund the postage. I said that was OK and...
Item missing from bundle
Hi, looking for some advice about this one- Received a bundle on the weekend which was supposed to have three items in, but one was missing. Have emailed the seller but they have not responded. Just wondering what the next step would be? The advice o...
Non delivery
I have been expectong delivery of drinks,since 17th decemberI have emailed the seller,twice,but i have mot had a responseThis is outrageous and i must say i have lost confidence in making future purchases via ebayIncidentally ebay advised me to conta...
Seller Is Amazing, Royal Mail Are PANTS
Hi, so my item was sent with Royal Mail Tracked 24, to MY address (VERY IMPORTANT!), but Royal Mail delivered it to the GSP address.. It's marked as delivered and its a 15 minute drive from me so I am tempted to pop by but I'm afraid of rejection.. I...
App
I bought Apple AirPods Pro 2 and paid for them. I asked the seller for the serial number, and he sent it to me, but it turned out they were fake. I asked him to cancel the order, but he didn't respond. I tried to cancel it, but they said it would tak...
Case incorrectly marked as return – partial delivery & double import fees
Hello,I need help with an eBay case that was incorrectly classified as a standard return.This order was a SPLIT SHIPMENT / PARTIAL DELIVERY.I ordered 4 items in total.So far:- I have received 3 out of 4 items- 1 item is still missing- Because the sel...
Resolved! Received Incorrect Package – Possible Scam
Hi,I ordered a Nintendo Switch 2 and collected it from my local post office today. I had several orders to pick up, so I didn’t check which QR code matched which order at the time and just collected the packages.After leaving the post office, I reali...
Received empty box from seller
Hello,I purchased an expensive perfume from an eBay UK seller, and today received an empty box (Royal Mail next day, 1 PM delivery). I opened it in front of the postman, and all it contained was bubble wrap. I got in touch with the seller demanding a...
Haven't received my item
My item has been returned to sender but I can't open a request because it hasn't gone past latest delivery date.
Seller has admitted they committed fraud. EBay support not being very helpful.
I bought my sisters kids a box of Cadburys Heroes for Christmas, for £29.99 from a seller on eBay. Instead, the seller went on Amazon and bought a box of Cadburys biscuits for £16.99. They arrived in an Amazon van, with Amazon packaging, and I got a ...
Item not received – courier shows “delivered” but delivery photo is not my door (Evri investigation
Hello everyone,I need advice on how to escalate an Item Not Received situation where the courier tracking shows “delivered”, but the parcel was not delivered to me, and the proof-of-delivery photo does not match my front door or my nominated safe pla...
Resolved! Impossible PIN delivery. How to actually speak to Ebay
I am trying to arrange delivery of a pair of shoes I bought recently.The seller insisted on having the delivery PIN protected, meaning I have to provide a PIN number to the DPD delivery driver.However, the PIN is being sent to an old number which is ...
Misplaced order
Hi has anyone had this issue I ordered items that actually got sent to the complete wrong destination. My items were meant to come to the UK but actually got sent to a post office in Kansas city.
returns
i’m looking for some help, i sold an iphone on ebay and the buyer claims that it was not as described even though i listen everything as it was and mentioned all defects. they asked for a refund, which i was okay with but I had sent the iphone with a...
scammed
I ordered a hat for £200 with confidence because I saw its authentication had been verified by ebay itself, nevertheless after buying the item I went to check the sellers profile and to my surprise he had 0 ratings 0past items sold and 0reviews this ...
Evri
Hi i’ve been a loyal seller with 100% positive feedback since 2011 in the last month I have had three parcels go missing with Evri I contcted them in their chat as there is no humans only to be sent for each parcel an email stating that they have sea...
Truly had enoughg of the poor customer service
I bought 3 items back on 27th November 2025. I waited and waited. I then put in a 'not delivered' request and seller totally ignored it. So felt only right they get negative feedback and boy was that the right move!Eventually found a way to get throu...
Missing parcel that was sold
I’ve recently sold an item, buyer paid for 48hr tracked, item was posted to buyer using this postage & tracking number provided, the buyer hasn’t received this item & filed a “did not receive item” to which eBay automatically refunded the buyer. I no...
Ebay have allocated the wrong tracking number to a delivery.
I have contacted the Delivery Service and they confirm that the tracking number has been delivered, however it is not my order. The tracking number eBay have allocated to my order is not related to my order but another order. I contacted DHL and they...
item not arrived
Hello all hope your well. I'm really new to ebay. I ordered an item, and due to work commitments being out the country, the item got sent back to the sender. After asking the seller to please check the status of the order, to no avail, raising the is...
credit note for item not received
why did i get a credit note instead of a simple refund?
Contacting a real person at EBAY?
Please can anyone tell me how to contact a real person at EBay? I have been scammed by someone, ordered a make up case from seller, an envelope size package was delivered with a note inside saying ‘a big thank you’ ??
I never received delivery from the seller
The seller never delivered the ordered item which I had paid for. He/she never replied to my reminders either. When posting a review, which described the seller’s shortcomings, it was never posted on eBay. Why does eBay or the seller filter such revi...
Non delivery - how does simple delivery work for buyer and seller?
I sold an item and posted it using Simple Delivery.It hasn't arrived.The buyer has reported non-delivery, but is now hassling me to do something to get them a refund, as they claim I am responsible for sealing with this.But the message I get from eBa...
Missing item I ordered as a guest before I got an account
Please help me I ordered a toy that was di to be delivered by 15/12. I ordered it as a guest and since made an account. I can’t not contact the seller as it’s notin my history. Is there any way to get help from eBay?
Item bought and now eBay have struck off the seller but item not delivered
HI People,I bought an item that was due for delivery lay week. When it didn't arrive I discovered an email from eBay saying they had removed the seller due to some undisclosed discrepancy but that I cold still receive my item and that I was subject t...
Resolved! Issue with an INPOST parcel not collected
Hi. I recently sold an item on Ebay shortly after it was listed and the buyer requested Inpost as the delivery option. I posted the item into the inpost locker and to be fair, it was collected promptly by the courier. However, the buyer failed to col...
Parcel not delivered
I have sent a parcel but it’s still with evri nearly two weeks later
Scammed
I paid for a Real Madrid shirt on the 25/26/27 November 2025 and it still hasn’t arrived. (20/12/25) The item has been deleted off my purchases and not by me so I can’t follow the normal eBay process. However I kept the information. The seller hasn’t...
All records of order disappeared
I ordered an item on ebay, received confirmation email and the payment was taken out of my account.When I click on "view order" or "track item" it says "order not found". And if I go to my purchase history, the item isnt there.The automated support i...
Ebay has lost the plot *bleep* is TrackingAce?!
So i bought an item on ebay, on the 12th of Dec.The seller did not message or update any dispatching UNTIL i messaged on the 16th asking about the status.Suddenly and miraculously it was dispatched with a "courier" i never heard of. Tracking ace was ...
What should I do?
Item misdelivered by Royal Mail. They marked it as delivered, but the photo of it on the doorstep was not my door or any of my neighbours. I contacted Ebay who refunded me without quibble. Then a week later parcel turned up at my house. I assume that...
missing part
Hi, I bought a record player. it arrived without a power plug. As the listing stated it is fully operational, I’m unable to test it. Could you advise on what to do?
Threatening behaviour from a seller
After not receiving what was advertised, I contacted the seller who tried to imply I was wrong. After a 2nd email they then offered halfcyhe price back but I asked for a full refund. I left negative but polite feedback advising the advert was mislead...
IND case but have now realised it's due to incomplete address given
Hi, After a bit of advice, Normally i tend to spot incomplete addresses etc, but one has slip through. Buyer address had a flat number missing. Address only had the road and the building name. Item sent via RM48 service. Item has not been delivered p...
About an item buyer not recieved
Sold an item and buyer not recieved it
My item won’t get delivered
I have been waiting over six weeks for my item. Seller states to eBay its on its way however the courier shows they have tried to collect it many times so it’s still with the seller.eBay’s robot just keeps saying it’s on its way. Impossible to speak ...
Seller has sold the item to someone directly after my money was already taken
I bought an item using a buy now option and messaged the seller to arrnage collection. He told me he had sold it someone directly and that eBay didn't have his bank details so he didn't have my money and that I still had it. He clearly has no idea ho...
Item not been delivered
Item sent POST OFFICE NOT BEEN DELIVERED HOW DO I CONTACT EBAY
Purchased an item and never received it and its now back up for sale
Angry is an understatement on how i feel right now as my sister couldn't afford to buy a playstation 5 for my nephews xmas and so i stepped in and purchased one on ebay and i won the auction £285.00 plus £16.99 delivery i immediately paid for the ite...
Package not come
I ordered 20 vape liquids and my parcel did not get delivered all 20 liquids where int he same box, yous have give me a refund on 2 that didn’t come but yous have declined the other 18 that’s didn’t even though they where in the same box, now I’m get...
Evri not fit for purpose, how do we all feel about requesting that ebay suspend evri
How do we all feel about asking eBay to suspend evri as a means of delivery ? Evri has recently admitted its shortfalls and that parcels in large numbers are just being dumped , this must be causing eBay as well as buyers and sellers stress, understa...
Resolved! refund and item not returnd ebay have closed my case
Sold a new clutch hub to a customer who sells on all items like the item he purchased , he received the item in good time how ever stated the item did not work ( we are not mechanical engineers so unable to test anything although this item is new out...
ITEM NOT DELIVERED
I ordered 2 shirts from a seller since April 2025 and the items were not delivered. I reached out to him, he first admitted it was sent back to him and so he will resend. He later claimed he sent it and after a while claimed it was delivered showing ...
trying to find item
bought an item and it is not showing on my account possibly bought on guest account not sure thoughadded order number and still saying it can't be found on my purchases
Item stolen in post
Hi, I posted an item useing the courier service ebay provides and it arrived at the buyer as an emplty, opened box. The buyer seems to be honest, so the item must have been stolen while with courier. Who covers the cost of the stolen item?Thanks.
Resolved! Item gone missing in post
I sold a item. The person went to collect it they were told it was damaged, then I got a message from eBay saying it's missing the person ended up with a refund. . The label was printed in the post office. Do I get compensation or do I loose out alto...
Phone bught not delivered
Hi I purchased a phone on 7/12/2025, item number 306643750686 and paid in full. I have received emails from royal mail via eBay that the item has been received by Royal mail and tracking available on 7/12/2025. I have been chasing the mail on all tho...
Lost parcel
Hi. I wonder if someone can help. I ordered a present for my grandaughter and evri have had it since last sunday. I reached out to evri who have told me theyve lost the parcel. The seller isnt being helpfull and when i go on to ebay, there saying i c...
Evri lied about delivering and proven to do so, refund refused
Evri back dated their tracking suggesting a parcel was delivered. I took care to arrange it to be delivered to a parcel shop. After a delay I contacted Evri, a few days later they back dated the tracking info to purport it had been delivered. I of co...
Seller is not shipping item
I made a purchase for a macbook pro m4 and the seller told ke he forgot to mention in description that he wont be able to ship it until 2 weeks as he is out of town. He asked me if i want to cancel but i heard money back guarantee lasts for 30 days s...
Postal locker didn't open and the app says it did open
I went to my local locker for my parcel I put the number in but it said that number was invalid, I tried a few times more and then on the app it said that it had been collected by myself I presume.The company in post says it's on eBay but eBay are im...
Negative feedback.
WHY DO EBAY ALLOW BUYERS TO LEAVE NEGATIVE FEEDBACK WHEN THE ITEM THEY BOUGHT IS NOT DELIVERED. SURELY THIS IS DOWN TO THE CARRIER THAT EBAY CHOOSES TO DELIVER FOR US. I PROVED I HAD SENT IT. WHAT ELSE CAN I DO. HAS ANYONE HAD THE SAME HAPPEN.
Scammed
Hi ive been scammed but eBay haven’t honoured the buyer protection guarantee so I’m looking for advice. ive been an eBay user for many years and I was looking for a new phone - I bought one from someone with no feedback feeling confident the buyer gu...
Product Not As Advertised
Hello, I recently bought an advent calendar for my Son and after opening a few days it was clearly not the product I was promised, contacted them and they’ve done very little but there’s no method within that chat to escalate to eBay. Can anyone advi...
Seller not responding to messages regarding collection of bought item
I paid for an item immediately after winning the auction and opted for collection, sending a friendly message. The seller has not responded to this message or three further messages. I have a qr code but no idea where to collect. After waiting 4 days...
Simple Delivery (seller responsibilities)
HiI've recently started selling on eBay again after a long time and quite a bit has changed. On my listings I've just allowed eBay to set the postage costs and options. I recently sold a pair of trainers - the buyer selected Evri as the postage servi...
No action on fraud?
Please forgive the naivety but, I need to clarify the situation as it seems to be.I recently bought an item for a great price, about half market value (Normally £3,000+ but I paid £1,500)The seller then provides tracking information to say its been m...
imposed Simple delivery by eBay
A simple delivery option made by eBay meant they used DHL to collect parcel to send on to buyer.On two occasions where collection date and time was sent via phone message, they failed to collect parcel. Never turned up. The parcel is still sitting he...
Arrived but still refunded
Has anyone else had an item not arrived and buyer put in a claim. Item arrived two days later and eBay still gave them a refund under simple delivery. I did not lose out but surprised eBay refunded when only two days late. At this time of year that’s...
The Evri shows delivered, but I never received the item.
HiI’d just like to share my recent experience here. I purchased an item and paid straight away on 27 November. The item cost over £260 and was sent via Evri. The tracking shows it was delivered on 1 December at 17:31, but unfortunately I never receiv...
Resolved! Hi, I bought an item that wasnt dispatched on time. I got a dm from seller apologising for delay and
Hi, I bought an item that wasnt dispatched on time. I got a dm from seller apologising for delay and posted it. I cancelled my open request for ebay help. Now, a week later, Evri Tracking states my parcel was danaged beyond repair in their care. Cann...
Free order after refund seller said
Hi, I ordered a ponds eye cream. The order arrived very late and also when I contacted the seller, the seller said that they sent me 2 orders as the 1st order went out wrong and that they will cover full refund. Fine at this stage. The refund I got w...
Evri
Evri have received the parcel I sent to my buyer but haven’t sent it on to them , I’ve text them phoned them but they never get back my buyer isn’t happy but it’s Evri fault I dont know what else I can doany help please
NEED HELP speaking to ebay bought item for callection but seller never responds ebay scam
NEED HELP speaking to ebay bought item for callection but seller never responds , tried many times but seller never responds , asked seller to cancel and refund but seller has never responded , contacted ebay , they say its to late to cancel and that...
Sold item returned to seller missing items and damaged
Hii I sold a collection of books and they've been sent back apparently had been damaged at the delivery depot they've been sent back to me but one is missing how do I fix this
Item I’ve sold is not delivered
I’ve sold an item and used eBay’s delivery service. DHLhasnt delivered it after two weeks and I don’t have the money either. So the buyer has paid and has no rackets and i also don’t t have the rackets or the money. EBay are holding the money and hav...
Parcel came open and item was stolen
I sold a lens and buyer received package opened and the lens what stolen. Can someone advise me what to do? I will refund seller but I lost the lens. I'm a privat seller.
POSSIBLE SCAM, NO OPTION TO APPEAL CLOSED CASE
"Item not arrived. Seller tells me it been delivered. Nothing to collect at store. Nothing delivered to me or my neighbours. No card through the door. Tracking details provided by ebay for evri says they are still expecting it. Queried with seller ag...
Item not received
I need help i gave the seller the old address of my carrier. I didn't know that they have changed the the address so upto now i have not received the item. What can i do please?
Havent reciever a refund and apparently i didnt buy anything?
I bought a white miffy backpack a couple weeks back, the item was cancelled a couple days later and I made no big deal, recieved an email saying I would get a refund in 3-5 working days on the first of December. It's now been 8 working days and I hav...
Item lost after ebay simple delivery issue
A few weeks ago one of my sales was impacted by the issue with simple delivery. Buyer tried to open a case, but after a few days of tracking saying the item would be returned to me, I refunded the buyer as nothing was updating and I didnt want the cu...
A Book sold 1 December
Item sold on 1st December , received at PO on 6, 9 & 10th but not delivered, stuck in Northampton.Please advise on how to progress.
eBay balance fees
Some of my sold items have funds available but not in my eBay balance (one item’s funds were available from the end of last month , and a few from earlier this month .But my eBay balance is £0.00? I sold 3 items last month and the payouts were smooth...
Automated Chat not Working
I desperately need to contact Ebay and my automated chat function is frozen (all greyed out). I can see the details of my previous chat but it is all greyed out and no option to click anywhere or restart etc. I have a very good buyer missing a delive...
I was scammed on eBay and I can’t get my money back. The scammer is being protected by eBay.
One method of scamming is that after you pay for the product (in my case an iPhone 16 Pro Max for), the scammer sends whatever they want to a different address. When they send the parcel (Royal Mail), they obtain a tracking number as proof that they ...
Wrong car part sent and refused refund
I am having problems with a seller, we'll know car parts dealer who has sent me wrong car part, window regulator and my mechanic wasn't able to fit it and when I contacted him to return it. They are refusing and stating it is out of the 30 day return...
Refund for the seller for item not delivered
How can I as the seller get a refund for an item not received by the buyer. It was not delivered using EBay simple delivery.
item not arrived
i have placed order but not delivered now ebay said can not do any thing due to time passes 21 days
Need Community Support: Selling Privileges Removed After USA Shipping Problems
Hi everyone,I’m looking for some guidance and support regarding my eBay selling account. Recently, my account was permanently restricted, and eBay informed me that the decision is final and unappealable. The issues began when several USA buyers opene...
EVRI
HiBoth myself and my wife, along with nearly three quarters of the population of Scotland it would seem, are now completely and utterly sick of the service provided by the courier service EVRI.We have had, to name but a few, deliveries being constant...
Resolved! Item Missing
I sold three items but posted only one by mistake, im trying to work out how to send the missing two items but getting nowhere, how do i get another label?
Undelivered order
I posted an order since the 30th of November Evrie using simple delivery but the item has yet not been delivered. What do I do please as I'm a new seller here
Buyers item has been taken from the parcel
Buyer opened a return request, only he claims that the item is missing from the parcel, so there is nothing to return
Selling an item
A buyer is asking for a refund but I didn't receive payment due to a banking error, any advice please? He did not collect the item due to collection fee too expensive. I've tried to resolve this with no joy.
Item delivered to wrong address area
I’m the Seller. Using Simple Delivery, the Post Office scanned the QR code, printed the label and stuck it on the parcel. The Buyer got in touch telling me his item is shown as delivered but to a different address in a different area.The buyer is ask...
Order misdirected by eBay's authenticator.. help!
I purchased and paid for a piece of vintage jewellery on 28th November. It was sent to the authenticator who appears to have misdirected it. An email from Parcel Force today informed me that it had been delivered (it hadn't). When I tried to track an...
Fraud money on eBay
I sold an item on eBay, the money showed as paid but disappeared, I can't withdraw it from eBay
customer support keep leaving the chat
hello, i bought an item and i didnt get it i opened a case and then i decided that i want to wait i waited for a long time then i want to open a case again it was not possible. i contacted ebay support and each time they left the chat after checking ...
Fraudulent sellers
Hi all, this is my first post on here. Why are there so many fraudulent sellers on here for high end items (mobile phones?) and why do eBay not kick them off and prosecute? 3 separate purchases from different sellers but all with the same result, emp...
Evri stole my item and ebay won't refund me
I had a item that was due to be delivered on the 15th October by Evri. I wasn't going to be in so I requested that item to be sent to my local post office instead.The tracking marked the parcel as delayed on the 15th. It remained like this for a week...
Item dispatched with Simple Delivery lost on its way back to me
Hello! I sent an item to a buyer through simple delivery. Allegedly Evri were “unable to deliver”. Now the tracker on eBay says that the item is on its way back to me. It’s been 3 days since the last update. The buyer is not happy and neither am I. B...
Seller is radio silent and I need a refund!
I purchased cat food on 28/11 due for delivery today - the food has not been sent - I have tried to cancel the order - nothing! I need a refund yet the seller has not responded to anything - the virtual asst goes round in circles and because there’s ...
item not received
my item says delivered but i did not receive it, please what can i do.
Ret
I bought a coin and when it arrived there was nothing in the parcel . Ive won my case but now ebay want me to send it back for a full refund but i have nothing to send back ,
Resolved! Seller sent item to wrong address
I irded an item and the seller marked it as sent untracked. I messaged them to ask if they had a tracking number and they sent me the royal mail receipt. The delivery address on the receipt is in Edinburgh and I live near Manchester so they have sent...
So I purchased a chicken coop for £115 and the seller posted a loft bed
So, purchased a chicken coop for our new ducks, but the seller sent a loft bed instead. I paid £115 including delivery. They refunded me 50% saying they would refund the rest when the item had been collected. As it wasnt my fault they sent the wrong ...
Delivered
I sold an item on ebay and the buyer said they never recieved it, earlier i had a notification tha they recieved the item and even had the time and date they recieved it, took a screen shot so how do i report it to ebay.
To get the platform's assistance for a refund.
The buyer has not responded to my questions or my request for a refund. Besides, he has only sold two items, and the other one got a negative review. I didn't notice it when I placed the order. Could you please refund me? I'm in a hurry to buy someth...
Selling items and buyer reported not recieved, was refunded by ebay and now buyer has finally reciev
I sold a set of books the buyer contacted me to say he hadnt recieved them, i sent the evri tracking to him. Ebay then refunded him and hes contacted me to say hes finally recieved them today (4 weeks after i posted). So does that mean i lose the sal...
Refund
Paid for an item, seller won't contact me to arrange collection. I request a refund
Royal Mail issues
Have had 3 deliveries in the past 2 weeks that have never arrived well past the delivery windows (2 are 2nd class parcels and the most recent is 1st class) even when dispatched the same day as the payment was made. Additionally the tracking system on...
Negative Review removed
I bought a phone case set from a seller The product was never delivered but seller obtained fake delivery confirmation and then refused to resend or refund. Only agreed to refund after involving eBay and threatening to bring legal proceedings. I obvi...
Multiple items delivered on 1st November at 1:08pm to the wrong location
Help! Evri delivered over 20 plus items that I had purchased from scope on 1st November at1:08pm to the wrong location. I cannot get any help. I have not been contacted, after trying every single day since this happened. What do I need to do? Any hel...
Order partially fulfilled
Ordered three kilos of produce but the seller only sent two kilos.
Seller Will not tefund my Money
What to do when I didn’t get the Item, and Seller Will not return my Money and Evay is not Helping???
Wrong item received
I received a pair of trainers and the seller believes ebay authentication has mixed up the trainers. What do I do from here? Thanks
Seller has scammed me
Seller has scammed me by sending a fake tracking number. He also has zero reviews on his profile and has tried to sell me an iPhone 16 pro max new for £500. I put in an “item not arrived” case with eBay but they haven’t done anything about it and jus...
Yodel delivered to a wrong door which I dont know where it is!
I contacted Yodel and they asked me to contact the seller. Contacted seller but the seller is asking same question again and again with different wordings etc. Went back to Yodel and they are saying they can't do anything as its marked "delivered" an...
Tv - No tracking details / No proof of delivery- need refund
I purchased one used Sony TV on 20th Nov. Immediately after payment, I asked the seller to cancel the order and don’t despatch it. He asked me to cancel the purchase . He also agreed for the same ( our proof of chat attached ). Later on, when I cance...
Buyer returned to different address ebay favoured buyer
I sold a laptop and the buyer opened a return.The buyer was supposed to use the official eBay return label, but instead they sent the parcel to a completely different address. (eBay auto generated label, buyer sent back, tracking shows as "delivered"...
Show number of INR a ebay user has had in the last 12 months.
INR is a pain in the backside for anyone selling low value items, where sending the item as a Tracked delivery service is too expensive, in a saturated market where Free delivery is the norm, eBay users should be able to see how many INR have been fi...
Hi.item wasnt delivered as stated. I tried to sort.could only do on 'report' but only want to know w
Hi. Item not delivered as stated.what do I do as link not successful
Item not arrived
I made an order on a guest account as I forgot i had one. 1 of the items have not arrived I’ve contacted the seller had nothing back- I’m struggling to request a refund as I made the order on a guest account so is saying the order can be not found- a...
Resolved! Where can I view messages sent to a seller during a missing item conversation?
I may be missing something obvious here. I've sent two messages now to a seller whose item is stuck in transit with Royal Mail. That's all in hand at the moment, and they're responsive, but I can't find a place to view the messages I've sent to the s...
My item hasn’t reached buyer
My item hasn’t reached the buyer and it’s been more than 12 days , evri are saying they don’t know where it is , as a seller what should I do next ?
Ebay Seller Protection is Untrue Fake
Why is this Ebay Buyer Protection a Big Scam...I have waited over 14 days for a item that has not arrived...I made a Refund request but Ebay will not Refund as Ebay siding with the Seller s ask my Bank to do Ebays Job as Ebay is getting Bad again unt...
Item never delivered and returned
HiSold an item on ebay. Used ebay simple delivery, and dispatched it using Evri. Buyer requested it be sent to his local post office. Looks like item never arrived and was marked as damaged by the courier. Now the buyer is (rightfully) complaining he...
Missing item
I posted a phone and buyer received today opened parcel no phone inside just phone case and parcel been tampered with a tape on it which wasn't on when I posted he has requested a refund which I did not understanding what to do try to speak to a huma...
Buyer claiming item gone missing
Hi, im new to selling on ebay. Ive sold my old phone, and sent the phone using the QR code. It was Royal mail standard tracked 48, which im assuming was the delivery method chosen by the buyer? Anyway, I sent the phone on the day he bought it using t...
refund
So Iam just so confused regardinga refund which eBay has issued and paid out but there is an outstanding payment I ordered three items in two orders but the post code was wrong so items/parcels sent o wrong address I requested a refund and eBay paid ...
Tracking Shows “Delivered” but Not My Address — Case Closed, What Now?
Hi everyone,I’m looking for some advice because I’m really stuck. I opened a case for an item that never arrived. Royal Mail tracking shows it as “delivered”, but the delivery photo is not my address — the door, frame, bricks, and even the doorbell i...
Item not arrived
HelloI have not received my order and even though I told the seller still waiting.
Refund
Hi,I informed from you on 15 November that you refunded the £31,79 for the order No 14-13744-40382 who the seller didn’t send it but i have not received the amount yet.Can you please check it? Thanks
