Bad feedback because courier lost the parcel !

[angrobi-9370]

Got bad feedback because the courier lost the parcel. was posted either the same day or day after payment. ebay will not remove the feedback, say they cannot confirm when the item was posted but they can see as the date  tracking was  picked up will show. surely neither the buyer or ebay l can blame the seller for lost items ? they got a full refund from ebay. Nothing was taken from me but my score has dropped to 

97.9% which does not seem fair at all !

Angela

[**peaseblossom**]

If you used eBay's Simple Delivery postage label it will have marked the item as dispatched when you printed it out so it seems odd that ebay would say that.   Try contacting them again.   

https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/simple-delivery?id=5575
Benefits of Simple Delivery
If the item is posted with the prepaid label provided and scanned by the carrier within your stated handling time, you can also benefit from the following protections:
Your seller performance standards and service metrics won't be affected by late deliveries
You can request the removal of negative or neutral feedback about delivery using Seller Help

[tobiasd4]

As buyer mentioned ebay in feedback, against ebay policy, you can ask ebay to remove comments. 

[angrobi-9370]

I did use simple delivery but got the response below. I cannot replay to disput and when I go to help and click the item it now only gives me the option to contact buyer. Its like they make it as hard as possible to dispute what they say. 

We've made a decision on your request

Hello angrobi-9370,

We reviewed your request to remove the feedback received for this transaction:


Item name: WWE World Heavyweight Champion Wrestling Title Belt Toy Replica Mattel 2014 LOOK
Order number: 09-13774-93005
Item ID: 286870163675
Buyer: qpaul09

Our decision
After carefully reviewing the details, we couldn't confirm with tracking information that the item was posted or delivered on time.

For this reason, the feedback was not removed. Just so you know, this feedback will not impact your seller performance level.



We understand this may not be the response you hoped for, however, maintaining consistent standards for all sellers helps keep our marketplace trusted and fair. 

Here are some next steps we hope you'll find helpful:

• Consider replying to the buyer's feedback. Doing so is a great way to show other shoppers how you handle issues. Learn more
• Promptly address any questions from the buyer if they come up
• Ask the buyer to revise their feedback, if possible
• Take a look at our feedback policy for more tips to provide great customer experiences and earn positive feedback

If you have any questions or concerns, just get in touch. We're here to help.

We're glad you're part of our community.

Thanks,

eBay

[angrobi-9370]

I did and got the message below and I cannot reply to ask them to look again. when I click the item the only option is to contact the buyer.

We've made a decision on your request

Hello angrobi-9370,

We reviewed your request to remove the feedback received for this transaction:


Item name: WWE World Heavyweight Champion Wrestling Title Belt Toy Replica Mattel 2014 LOOK
Order number: 09-13774-93005
Item ID: 286870163675
Buyer: qpaul09

Our decision
After carefully reviewing the details, we couldn't confirm with tracking information that the item was posted or delivered on time.

For this reason, the feedback was not removed. Just so you know, this feedback will not impact your seller performance level.



We understand this may not be the response you hoped for, however, maintaining consistent standards for all sellers helps keep our marketplace trusted and fair. 

Here are some next steps we hope you'll find helpful:

• Consider replying to the buyer's feedback. Doing so is a great way to show other shoppers how you handle issues. Learn more
• Promptly address any questions from the buyer if they come up
• Ask the buyer to revise their feedback, if possible
• Take a look at our feedback policy for more tips to provide great customer experiences and earn positive feedback

If you have any questions or concerns, just get in touch. We're here to help.

We're glad you're part of our community.

Thanks,

eBay

[**peaseblossom**]

Something is wrong somewhere.   If you used SD I wonder why they're saying they couldn't confirm with tracking information that the item was posted or delivered on time.   Obviously not delivered but would show posted on time unless you were late posting it.

Anyway you could try asking one of the staff who conduct the Q&A session here tomorrow, starting at 2pm.   Here's a link to it:

https://community.ebay.co.uk/t5/Chat-with-the-eBay-Community/Weekly-Chat-with-the-eBay-Community-Tea...

See if one of them will look into it for you.   Best of luck.

@angrobi-9370 

[tobiasd4]

I see you listed as freepost, so did you buy postage through ebay?

Or direct from carrier. 

[tommystrezures]

And if you bought your own postage did you upload the tracking within 24 hours of close of sale of item, if you didn't this may be why they wont remove the feedback defect.

[angrobi-9370]

thanks  will try that

Angela

[angrobi-9370]

yes I used simple delivery

Angela

[angrobi-9370]

used ebay simple delivery.

Angela