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new delivery scam

So I think this is known by ebay but it's impossible to get through to them.

I bought something from ebay and today an empty, never sealed, Amazon envelope turned up - I hadn't ordered from Amazon, then the ebay item was marked as delivered and on tracking Showed the empty amazon envelope at my address.  The seller is saying delivered and thats it!!  Tried to raise this with ebay but don't know how.  ebay has already removed the negative feedback I left on the seller..

 

how on earth do I get this sorted!

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new delivery scam

tobiasd4
Experienced Mentor

I assumed you opened item not received case, you will lose as you did you receive an item.

Luckily you can now open item not as described case, seller provides returns label, you post back (empty envelope) for full refund. 

Escalate on day 4 if no label or refund. 

Ignore seller excuses. 

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new delivery scam

You open an eBay return and select the 'Missing parts or pieces' option.

 

Your seller should then send you a pre-paid returns label. If they do, then return whatever you received, even if it's just an envelope. If they don't, then after 3 business days you can ask eBay to step in and they'll sort it out.

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