Seller News: May 2026
Your May Seller News is here
Forum Posts
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How do i get to speak to a human from ebay, this site is stressing me out im about to delite this acvount and forget hole thing, nearly 2 hour now just tying to sort a basic problem, fed up now and got stress head ache
Paid for goods that had been withdrawn from sale
This is my message to Ebay Dear eBay Customer Services,I am writing to formally escalate my complaint regarding a transaction that eBay has thus far refused to cancel or refund, despite clear evidence that the seller could not fulfil the order.Follow...
Car Sale awaiting payment
Hi, I hope someone can help.I sold a car yesterday on ebay. The buyer says he has sent payment but ive not received it and there are no funds on hold.It only says "awaiting payment" in my account. Ive messaged him and he says its sent and he has a co...
Change payout bank details
Hi I am unable to change my payout bank details. Does anyone know contact number for customer services? Thanks
Selling a car....... A cheap car!
I recently listed a cheap car for £14 on ebay. The one week auction came to an end and the winning bid was £400. A week or so went past and multiple messages to the auction winner, no response/payment. When I re-listed it as the previous winner didn'...
Accidentally refunded and item before they sent it
Hey, I accidentally refunded an item and the buyer ended up keeping this and is now selling this. So basically got a free xbox and now selling it. What can I do?
Payout
Why is it taking so long for a payout how do even contact eBay.
Account banned , eBay holding my money for 11 months now.
Hello, so I have had to make a new account to get in contact, as the previous banned account won't let me get through to anyone for help anymore. So my eBay account was permanently banned last year in June 2025. And eBay has not yet sent my money.Aft...
Overweight parcel help please
I believe the price on eBay with uk small parcels is the same mind is just over 1kg and I would like eBay to adjust the data to allow me to send this also would it be fine anyway? I paid for the parcel (lord of the rings) also I don’t have his full a...
Help needed with Large Letter postage and eBay label options
Hi everyone, I’m hoping someone can advise me on postage settings. I sell a 3ft x 2ft flag, but it is folded and packed flat for posting, so it should fit within Royal Mail Large Letter size. The issue is that eBay seems to be treating it as a small ...
Facing problem for refund
The buyer payment is still in my eBay balance and not paid out to my bank, but eBay is asking me to add a payment method to complete the refund. Please explain why the refund cannot be taken directly from the pending funds. And asking me extra money,...
Resolved! Waiting to get paid
Hi all, sold some magazines and posted them on 11th May, delivered on 13th (I've checked as it was tracked). Buyer not communicating after three polite messages. When will I get paid? Is my question. Thanks
Resolved! Cancelled a buyers order as it was the wrong item and I got refunded but not the postage
I was asked to cancel an order and eBay refunded for the items but withheld £1.62
Setting up as a business - won’t verify my account
I’ve set up as a business on eBay, but when I try to verify my business account, i have a whirring blue circle that never stops and it never quite gets there has anyone experienced the same thing and how do you get around it?
Collection
Buyer paid but no contact as to pick up. What do I do
Cancelling an order.
I rejected a cancellation request by mistake and seem unable to issue it again as it keeps stating that there's a cancellation request open - there isn't. The buyer has money stuck in pending. I'm going round in circles.
My old address is showing on my pick-up only for sale items
I am losing sales, and having to refund money, because my old address is showing on listing. The map for 350 miles away is not helpful to me.
Payment Errors
I've received offers for several items from the same seller that I want to accept. It comes up with this message: "The item is gone but there's more to seeSome similar items that you can buy right now" The items have got offers against them that I wa...
'Pending Payment' at my Bank for an Item I've Had An Offer Accepted On
I spotted an item I wanted, but the price was a bit high. There was the option to submit an Offer lower than the Buy It Now price. I did this and my offer was accepted. I made the payment. My eBag account shows the purchase as Paid. The seller hasn't...
Resolved! Incorrect offer retraction - no option to send new offer
I recently had an offer on an item but put the wrong amount on my response so retracted it, but then I could find no way to send the correct value offer.Even tried to contact the buyer but if I put the item number into the option there was no way to ...
Payments
Hiwhen I put in offer for item and accepted as soon as accept it automatically pays full amount .How can I stop this and be asked before it pays? I may want to do 3 payments depending on price etc. Every item I made offer for and accepted pays the se...
Buyer asking me to email them off the Platform
Im currently selling a Breitling Watch on Ebay and I've had two separate buyers making offers. Agreed an offer with the first one but he wanted me to not use the eBay platform and go directly through Paypal which I wouldn't do. He also wouldn't write...
Payments for items
The money shows as available in my eBay balance since May 15, but today is May 18.
prepaid royal mail. How can inform ebai about it, as
I have sent my parcel with evri i stead of prepaid royal mail. How can i inform ebay about it, so they can get the co formation of delivery and give me the money?
Sofa
I selled a near to new sofa for only 20 and nothing wrong with it , i even reduced it for the buyer as she said she just got a new house to move onto with her children. Also she had no money until friday i reduced it for her and held it on ebay until...
Chasing eBay for my money getting nowhere
Sold an item and chasing daily for my payment every day I get told they’ve released and it will be ready in two hours some say 24 hours. Days later still not got my money. Called again today person just said 24 hours and he’s ending the call. Beyond ...
Verify bank account
Has EBAY or anyone else managed to explain how to overcome the Cant verify your bank issue and why EBAY agent is not responding at all despite the waiting time showing as 2 minutes I have sold two items but cant get paid out
eBay contact
Has anyone noticed that help is now almost non-existent?All of a sudden I have had my funds put on hold. It has gone from next day to "2-3 days after item confirmed delivered. Some items are taking 10 days before payout. The only reason I am getting ...
Cancellation
Hi there.i got seller cancelled his order. Its pass 3 days. I couldn't approve it .how do I do it now please
Selling
Why am I not receiving the full amount for items I’m selling eBay are taking money off my last item should of got me £20 but eBay have only gave me £10 why is this and its been on all my other items I’ve sold I have another one in selling and want to...
Withdrawing money to my bank
I have recently sold something- the money is only in my ‘ebay balanace’ not letting me withdraw to my bank account due to my account waiting to be verified. I have been waiting about a week for the verification to be complete which is quite frustrati...
Unsold boat Ebay asking £81.91, what is this payment demand for.
Why is Ebay asking £81.91 for an undold boat which I still own.
Payout
I posted the items not using eBay postage label as the guy needed it quickly and now my payouts on hold
Withdrawing pending funds
I have sold a few items on eBay recently, and it says the money is in ‘pending’ but I can’t see a way to withdraw it as it isn’t in my eBay funds yet. Even though I sold them about a week ago and all of them have been delivered.
Paypal cancelled on eBay. Goodbye from a previous regular reader
I've been a frequent user of eBay but will not use again until I can continue to use PayPal
cannot buy
been a ebay user more years than i can remember, today cant buy any thing keep gettingThe seller isn't accepting bids or offers from you.And it seems there's no way to talk to customer service anymore
Need help
Hi please can U change my phone number to my the lehbra mobile one. As if confirmation messages wont let me post my item without a code witch isn't recieving comeing. Plz help. I've my number verified on it I would like the lehabra one taken out. Ple...
Buying
Hi is anybody having trouble at checkout my saying we ran into a problem try again
Resolved! ebay agent based in ireland gave garbage advice so told them to do 1 then payments blocked
ive had numerous garbage advice from agents based in ireland so now ignore there suggestions or any advice as it always turns out false or a financial loss now called last week regarding a case was told i dont have a choice in the matter and are liab...
Why is nobody at Ebay to ring up for the past 5 days
Why is nobody at Ebay to ring up for the past 5 days
Request for Account Reinstatement and Payout Hold Clarification Message
"Dear eBay Support Team,I hope you are doing well. I am writing to formally request a review of the current restriction on my account (Rakhshinda Bakht). As shown in my account dashboard, my payouts are currently on hold.I am committed to following a...
i have funds on ebay , but cant access to pot to pay for other purchases
as per above , when i sell ebay says i have 132 pounds , but cant change the icon to say use it ? how can i resolve this please ? best regards
Live agent
I have what looks like a buyer, no contact with her till email received asking for my bank info . How do I know this is legitimate Looks lie she only joined eBay today
Waiting to long to receive payment
Waiting for payment on items sold is to long
bank payments I cant access my payouts as the bank acct for them i havnt had for 3 yrs. i can do the
I cant access my payouts as the bank acct for them was closed 3 ys ago. I have done everything ebay suggested but when i put new payout acc in it wants me to put in previous acct number to complete it.However i dont have that closed acct number. Any ...
Money
hi I had a balance turn up in my account I asked the question was that money? Mine was told by one of your representatives on a chat like this that it was so I spent it and now you’ve asked for it back. I am now cancelling my eBay account
issue with a supplier
Hello everone hope you will be fine i was working with a supplier and scammed me and recieved all the money for the orders and sending the customers cardboard in place of there order soo what can i do i refunded everone but it caused issue on my acco...
Cancellation of order
I recently purchased an item ( 306335963514) on the 27 April and paid immediately for it, the seller would not respond to any of my communications re; collection, so I purchased a similar item from a different seller (as time was pressing as it was a...
Forced arbitration around payments
Anyone out there who can get their heads around this 'forced arbitration' around payments issue.It feels to me that perhaps we are being asked to accept something that might blow up in our faces financially, I wonder if it is due to the discoupling f...
trying to get refund from
Hi, i am in need of help. I had ordered the same item twice by mistake,which i realised within a few minutes.I contacted the seller immediately and they acknowledged and cancelled one item, however ebay the next day said i could not cancel. Therefore...
Bank Account for Selling
I stupidly changed my bank account details today after selling an iPhone. I then changed the account back to the original one. Will the funds still land tomorrow as per usual, or will they be delayed
Resolved! Faster Payments
I am wondering why I haven't qualified for Faster Payments, I have made over 40 Sales and cleared the £150s so Im not sure whats stopping me. Some help would be much appreciated.
Payouts on hold
I received a message saying that my payouts are in hold because my bank details need updating. ( Even though nothing has changed from my side). I have tried many many times for FOUR days. I've even deleted my bank account details and added them again...
Collection in person
HiI havent had a collection in person purchase since eBay new procedures.please could someone advise what I do so funds are released please?Many thanks
We're updating our payments terms of use
Just re received an email re the above if you click on the payment terms of use on ebay it tells you what is happening have tried to read through but cannot understand what it means to private sellers can anyone confirm what it is all about
Trying to connect My Bank Debit Card But not Accepting
I have already attached my business bank account with this eBay account but i have tried to attach my debit card, I tried with Mastercard and also my indian Visa card (SBI Bank) but none of accepting by ebay algorithm. Is there anyone who can help me...
Organising free postage
When I create a sale i often want to offer free postage. I select that “Buyer pays” for postage and then says that the buyer pays rates starting at (typically £3.38). However on the sale page it says Free Delivery under the starting bid amount. How c...
Resolved! Buyer wants to arrange a courier for a Collection Only item
A buyer has said they want to arrange a courier to collect a Collection Only item, but I'm concerned as I need a code from them to prove it's been collected. Is there a way this can work?
Payment on hold
I was recently asked to update my payment details on eBay, which I did. My item then sold but wasn’t showing as payment received only pending. Obviously I have not sent the item until it reaches my account. I have been in communication with the buyer...
Getting paid
I have sold an item but the parcel was too large and so I used Royal Mail and paid the postage. I have received confirmation of delivery but the funds have not been released by ebay.
Hi
I put an item up for sale. After a few hours, someone wanted to buy it, so I accepted the offer. The buyer wanted videos and photos of the item. There were a lot of questions and problems, so I canceled the sale and withdrew the ad. eBay is still cha...
Resolved! Collection code not showing
I have collected an order and happy with it, but I cannot find any reference to Collection code in purchase history and I don’t have an order confirmation email. Any ideas as I have paid but eBay won’t release to seller
Hi is there a way to stop automatic payment methods to your bank when you have sold something
Hi is there a way to stop the automatic payment method to your bank when you have sold something as I would like to save it in the pot for a while until it builds up instead of odd payments is there a way to change this Thanks
sending an invoice for additional postage after buyer pays
i hate AI chatbots
Donation to charity
Hi, how do I know if Ebay has sent donation to charity. Money should have been sent but nothing on donation invoiced or pending.
Best Offer query
Hi, I have made a best offer and have been told that if accepted payment will be taken automatically. I don't want auto. payment as the postage is £14.95 (for a Roof Rack) or collect in person. I want to collect to save postage. How do I do this with...
Money disappeared from my balance
Hi, I had money in my balance from a purchase. Then, I sold something for which immediately the buyer request a cancellation which I approved as soon as I approved the cancellation of the sold item. The money that was in my balance from previous sale...
Which payment do I receive?
I've just sold a trailer and I know it's something to do with 'buyer protection' but not sure. I see two payments, one for £102.30p and one for £98.44. The buyer is picking it up tomorrow so which price will he give me? thanks.
Payment dispute
Having sold an item via auction I realised that my product description was incorrect and was indicating an additional item that was not in my sale so I contacted the buyer to ask if he wanted to offer a lower price or refund. He chose refund, but bef...
Payment on hold?
Sold an item over a month ago Money is on my eBay account. But i don’t have the option to checkout with my money?!!!
Refunding a buyer
Can someone please let me know how we would go about refunding a buyer for an item that is over 90 days - which is faulty and doesn't need to be returned? Thanks in advance
Refund payment issues
Hi - I have recently sold a collection only product. The buyer made the payment and it was on hold in my eBay account pending item collection. The buyer did not collect despite a month of one way communication from me. I issued the refund and cancell...
Changing card for payments
How do I chasnge my card for payments to one already registered on the system?
Sold Items
I sold a few items to the same person. One was pick up only and the others were pick up or send. The buyer paid on line and then came and picked up all the items. The item which was pick up only is fine. The buyer had a code, i entered it and the pay...
Less Payouts than expected
Seller here,Made a sale and after all deductions I was expecting a certain amount as payment but ended up with a payout that is £8.45 short. Was supposed to receive £31.42 but received £22.97. Tried reaching out through the chat area but it’s a total...
Proving I’m over 18
I have just tried to purchase a small lawnmower blade . Even though it’s a small barely semi sharp blade , that would be the last choice of weapon for anybody , I was asked roprove im over 18. Im 58 years old . Apparently because I pay with debit , E...
Funds held
I'm back after along time selling on Ebay..I have recently sold something and I won't get paid untill the item is received by the buyer..? I'm confused is this new ?
i would like to deliver the item as the buyer is close .............collection code ?
i would like to deliver the item myself,to the buyer as they are close ,where do i get a collection / delivery code
Is it possible to accept iban payment for a one off item
Can I accept an iban payment for one item ?
Cant withdraw
Can anyone help me on why I can’t withdraw…. I’m on hold because my payment method could not be charged for any outstanding selling costs… what does this mean?? I’ve added a payment method but still nothing
Selling car on buy it now
the buyer will not pay me
Resolved! I have a buyer for my car and would prefer he pays by bank transfer, is that OK?
I have a buyer for my car but would prefer a bank transfer payment, is that OK?
Withdraw button greyed out
I'm trying to withdraw my funs in my eBay balance, but the button to start the process saying "withdraw" is greyed out and does not take me to the withdraw page when clicked.A few days ago it let me withdraw around £20 but now im trying to withdraw a...
Resolved! post cost
my item sold with a qr code I cannot deal with these so the customer gave me the postal details so he paid p\p cost but I also had to pay so I now want a refund from ebay..
Ebay Sarl
I had a direct debit set up on my account yesterday, I dont what it was so I got scared and cancelled it from my bank app. What is it about?
Resolved! Code
I forgot to get the code off the buyer I have sent them a message but no reply
Refund from eBay account
I sold an item payment was pending but there was an issue with buyers address and couldn’t issue a prepaid label so had to cancel order and refund but eBay took money out my eBay account for refund and don’t understand why as I hadn’t been paid for i...
Buyer has collected item and paid cash but I cannot update the item as sold and paid
Buyer has been and collected item as was local to me he has also paid - i cannot update my item!
Resolved! Finding a vendor
How do I find a vendor that I last bought from in 2014?
Not letting me get my payout
Hello there, ive recently sold an item and says I can get my funds on the 19th but its not letting me withdraw or saying I have any funds available. Has anyone else had this problem?
Regarding payment for a sold item
I sold something on ebay and the customer paid for it and gave the collection code but the payment has not been shown on my ebay account and so could you please help me with this problem.
Payout Times
Anyone noticed that payouts take much longer? At the start of the year my payout would appear in my bank account within 5 minutes and now it’s taking 3-5 working days. Anyone noticed a change at all?
Resolved! Buyer requesting payment details but ebay says this is not available
When I click on the send payment box I get this message. Can anyone advise on how to get payment details to buyer? Thank you Invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice.
Help
Hello all I need some help. Been trying to contact ebay with no luck absolutely useless customer service. I sold an item got a message and was told that the item arrived damaged. After this issued a full refund as per ebay terms and conditions asked ...
Payments not showing in balance.
I have 2 payments which are showing as completed, one was due to be payed out on the 17th and one today (19th) neither have showed in my balance as of yet. Is it because it is the weekend or is there some other issue. I am a new seller and have had t...
Payments
I have recently sold a mobility scooter. But when he replies, I also get another message at the end saying to phone a number from TJ Newport. The buyer seems legit. He's put of collection until Tuesday now. What shall I do
Return fraud
Hi to all I have recently sold an item to a member that had set up there account the same day as they bought from me they then returned a bag of soil two weeks later to a different house number on my street this house happened to be occupied bye a po...
res
Good evening, I haven't received the refund yet.
First direct bank
Trying to set up bank details as a seller but I bank with first direct which it doesn’t seem to like - anyone know how I sort this out
Cancelled order
HiHoping someone can clarify a cancellation issue for me I’ve cancelled an order as the buyer had an incorrect address I listed and they have bought again with the correct address.issue is I am now down money and eBay aren’t exactly clear.i had £39 i...
buy it now option not visible
i have noticed that the Buy it now,,and add basket buttons are missing from all my listing what it be the main reason
Payout
Hi maybe someone have trouble with eBay about payout?withdraw money from eBay to bank but still haven’t get it money after one week.always showing withdraw in process.bank didn’t see any transactions from eBay.
Could I make payouts into my daughter accounts?
I want if is possible to receive payouts into my daughter account.I wonder if this possible Thank you
Payments
Hi I’ve sold an item on eBay and it has been delivered but on eBay it’s not showing as delivered yet and I still haven’t received my funds what can I do to try speed this up any help? Thankyou
Charged twice
A charge of £21.59 from eBay to my card,twice,seller says eBay deals with it (simple seller). Bank says contact seller.I bought one item for £21.59 which I want,but how has this happened? And how can I resolve? Just seems so unusual.Thanks for any ad...
partial refund
i sent 2 items in same package and for some reason only 1 has turned up , but before anything could be sorted ,the buyer opened a case saying items not received , and i was going to send a partial refund for the one that did not turn up but have no i...
Payout
Hello, I’m contacting you regarding my payout, which I still haven’t received. I sold an item about 15 days ago, and the funds are still not available in my account. I recently updated my banking details to another UK bank account. I understand there...
Payment
Received 13/4/26 payment for goods sold £523. Today payment area shows £0 and nothing in my bank account
Payout stuck in progress since 26th march
I’ve sold over 5 years payouts always been instant.. this payout has been stuck since 26th of march. First a agent told me it glitch then compliance issue and now nearly 3 weeks later still waiting… I’ve made other sales since then and today a agent ...
Evri item collected. But not marked as delivered
Hi. I’ve sold an item which the buyer wanted sending to an Evri parcel shop. It arrived but I noticed it’s been sat in “Waiting collection” for a long time so I reached out the the buyer who confirms they have collected the item days ago. what can I ...
Reset of year end selling total
When does your selling total reset?
Bank verification... still waiting
I am absolutely sick and tired of ebay. 1p has gone in and out and I'm still told to wait and can't withdraw MY MONEY!Is there a formal complaints procedure that I can start? Is there anything we can actually do to stop ebay withholding our money for...
Negative Balance
If I have negative balance - about £45 and definitely cannot pay it back now due to lack of money but will be able to do so in the summer which is about 3 months, how would I ask eBay if I could do so. I have no idea how to contact them and would rea...
Refunds time delay
I recently tried to buy a pendant for my mum's birthday which is on the 18th April, a few days after purchasing the seller said they noticed some damage on the item so they cancelled the order, what I'm *bleep* off with is I've got to wait 3 - 5 days...
Struggling to refund a buyer?
I’m trying to refund an item but I can’t seem to process it?I tap on refund buyer and it It only comes up with the informayion page and no way to advance to make payment?
how do i apply for my sales money from ebay.. how do i get paid by ebay
how do I ask for the payment from Ebay for my items sold now. The ebay total
Forgot to post an item, QR code now expired.
Can anyone help with the above please? totally forgot to post a parcel on March 31. Seller has rightly raised that their parcel hasn’t arrived. QR code with Royal Mail no longer valid. i still have the item but unsure how to proceed! I’ve messaged th...
Hi
Hi,please this are any one who can help me I m new on eBay I can’t under the paying criteria I have sold an item and today I was expecting £3.64 but I get paid £1.06 which shown in my account, can anyone help me to get knowledge how they paid?
Payment Pending
The buyer has confirmed he has received the item but the item had the wrong tracking number on it. How do I get my funds from eBay
increase in price after an offer was accepted?
a US seller accepted an offer of $160 down from $200 and i knew postage to the UK was gonna be about $36 that’s fine but when ive gone in to the payment page the item has jumped to $192 and the shipping is still separate at $36 totalling $228 where’s...
EBay balance disappeared
Hello , I have recently cancelled an order that I was selling it and then all my eBay balance+ the price he has paid is gone , it has to be only £29.99 that its gone but I don’t know how all my eBay balance gone too
Resolved! Cannot use my ebay balance
Today I made an offer for an item using ebay balance, which was declined, after this I can't pay with it, receiving message: Unfortunately, you don't have any eBay balance to apply towards this order. Please select a different payment method and try ...
Already paid for item when i collected in person
Item i bought was paid for in cash when collected in person. How do i mark it down as paid in my account
Payments
I have sold an item and am waiting for payment . Notification states the buyer has requested a total amount . However, when I click on the icon to “send payment details” I get a bold blue message “invoices cannot be sent for items where eBay manages ...
how do i use 1 payment system for all my ebay accounts?
how do i sync my bank and paypal to pay for things on all my ebay accounts?
Customer payments
My customer says he can’t pay as the app isn’t allowing him to, he’s from Africa and it’s a £70 phone and he wants me to alter my settings so he can pay but it doesn’t sound right to me. Any ideas anyone ?
Balance Payouts
Everytime I click on my balance to try and withdraw it to my bank it tells me to log in even though I’m logged in, when I log in it just shows me a blank black page, and when I try go back out and in I’m just in a never ending loop of it asking me to...
refund after a disput
i had a payment taken out of my Paypal account for a small sum which i had disputed with them because it was not recognised ,later i found out that the credit in my ebay account was short by this amountb so i cancelled the disput .the item that i bou...
Ebay won't add my bank account
I've done all the right things to add my bank account but ebay keeps on asking me to add oneMy bank account is not a savings account My full name is the same on both bank and ebayI allow 5 working days each time I try to add it againAnd there is no e...
Payout on hold on my seller account for more than 3 months
My ebay payout currently on hold on my seller account, which has now been outstanding for more than three months. We have complied with all requirements and have provided the requested documentation in full. In addition, all orders have been duly ful...
Why has my payment system reverted back to 2 days after delivery?
Why has my payment system reverted back to 2 days after delivery? Usually I get funds 24 hours after. I set time away last month and ever since ive had a stream of sales. I usually use the payments to buy more stock with but im running very low! Let ...
Account Suspended permanently
My account is suspended permanently and I still have around £700 yet to be paid. So when I will get this payment. I will get it back or no?
What's this scam?! Where is my payout?
I've sold an item for £70. Deducting all fees I should receive £61. eBay notified me about transaction funds available and it's only £21?! Is this a joke? I literally feel scamed. Could anyone please contact me regarding this as all I'm getting from ...
Getting paid
Hi all sorry not used EBay in ages I am selling my motorbike and it goes live tomorrow, in “preferred payment” the only option is cash on collection which I don’t want . I’ve set up 2 bank accounts which I have verified but it’s still not showing tha...
2 items delivered under one label
I'm fairly new to selling on ebay so may have made a bit of a mistake, I noticed the same person had ordered 2 items from me so I just printed the label for one item and put them in the same box, but I didn't realise ebay creates different labels for...
payments on hold?
Hi there,ive recently sold an item for £199 and for some reason ebay have put all payments on hold. thankfully i havent sent this item yet, although i was about to.absolutely no help at all, and im saddened that this has happened as ebay arent even i...
Wrong email address receiving payment confirmation
I have set up an account with one of my email address. But i have received a payment confirmation through another email address that i have. Once i have clicked on any links from that received confirmation email, it guides me to ebay web and ask me t...
Seller accepted my offer but system wont let me pay for it.
Seller accepted my offer but ebay messaged me to say that the auto payment failed and told me to click here to try again. But when I try to pay it says "Sorry this item is no longer available but there are similar items available." I tried to pay sev...
Refunds
Hi. I bought an item but didn’t realise it was for collection. I cannot collect the item and have cancelled the purchase but the payment has been taken from my account. The seller hasn’t cancelled the payment on his side. Will I get a refund?
Klarna pay in 3
Hi i have used Klarna for a while now. my last purchases last month i took up their 3 month option, they are now taking the full payment, they did not take the 1st payment. have contacted them today about this and the customer services was obviously ...
Changing payout account
How can I update my account to a new one for payments? Any help would be great, thanks
Payouts
Why are payouts not going to my bank account.
Cancelled order but still taken money
I have sold an item and then was asked to cancel the order. The money was in my ebay balance and was refunded from there as I didn’t withdraw the amount. Why did eBay still take money out my bank account on top of the amount in my eBay balance?
I can't purchase a store subscription!
Hiya, I'm an experienced eBay seller, helping a family member set up their eBay store on this new account.When I go to "Subscriptions" to attempt to purchase a store subscription, it's all greyed out and says:"You do not have a valid stored payment m...
Resolved! Sold for less than the asking price
I had an item listed for £130 buy it now with no offers. Somehow it sold for £108 ?how is this possible?
Paid eBay Bank Account
Hey! I accidentally sent money to the eBay Bank Account with Sort Code 04-19-10 and Account Number 00000040, i.e., the general eBay account you pay if you choose "Pay by Bank". The reference section is blank, so maybe it auto-returns? How do I get a ...
business bank accounts for payouts
I recently decided to set up a business account for selling after advices from my accountant as I had sold over £9000 worth of products in 6 months. I set up an account with tide(clearbank) only to find out from one advisor that it was not accepted b...
Seller
EBay closed my account as I didn’t have invoices for my items, I have a balance I can’t use. Outside of providing them with what I don’t have- is there anyway I can get my account reinstated ? Also, are those funds now lost?
Payment on hold
Can anyone help please,im new to this,please be kind.I sold my goods last week via royal mail tracked. It's been delivered and royal mail has provided a record of delivery but ebay is still showing "not delivered ".Any idea how i fix this please.
Time waster
I sold my Xbox via the auction on eBay the winner buyer weirdly starting asking how I will package the item and I was to send photos before the paid for it and then got a message asking me to cancel how should I handle this as I dont use ebay much at...
Help
So I have sold a bag and it says it’s been completed and the money would be in my balance on the 23rd of march it’s gone past that and no money has entered my balance for the bag that sold
Item listed in Canada
Hi please help. There's an item listed on eBay UK and selling from Canada. It shows a GBP price to buy and for shipping but it won't let me purchase from the app.
Payments on hold for 3 days?
If you have a business account, I've been told that your payments should clear within 24 hours of the order being placed is this true? As im waiting another up to 3 days after the items have been delivered
Payments
I've sold items, they are showing as received. My payments are showing as available, however they are not in my balance
Collected
Hi, I sold an item that the buyer clicked on post it, when they paid. But then wanted collect straight away, which they did. They left feedback that they collected in person. Now my eBay will not release the funds, as keeps asking me to post it still...
case close but item sent late
refund given to buyer after specified time, however item was posted late due to seller being abroad, can ebay request payment from buyer again? I do also have a receipt to prove posting.
Buyer paid got something i have already sold.
Hi, I have already sold an item elswhere but a buyer has bought it. When I try to refund them, it says I need to add a payment option. The money has not gone into my bank account and is still on ebay hold. I am unable to add a payment method right no...
Account Suspended resolution
My account got suspended from eBay's side; I'm working first. How to resolve this matter after closing the USA market and after shifting the account to the UK market: they are the same. Like, the account is suspended. I need help on how to reopen the...
Resolved! Item collected, didn't pay.
New to selling and didn't realise needed a QR or 6 digit code when your buyer picks up to release funds.Payment being held.Buyer not responding. Collected. Have video evidence of pickup (Ring) and screenshots of being thanked by buyer...seems I'm stu...
Resolved! Using your own postage when you have already generated a simple delivery tracking number
Hello, I sold an expensive item and mistakenly I had it set to simple delivery. Ebay auto generated a tracking number and label for the item. The customer also had time constraints upon delivery timings so to try to protect myself from potentially lo...
EBAY HAVE £5000 ON HOLD
EBAY HAVE £5000 ON HOLD FOR OVER 4 MONTHS Transaction Holds SR# 1-503950233711 I have been selling on ebay for 20 years with no problems - but ever since I started buying all my postage through ebay alot of the tracking is not getting updated when th...
Resolved! Ebay sitting on £4000 of my money for over 30 days! despite no known issues
Ebay sitting on £4000 of my money for over 30 days! despite no known issues... no adverse reports, item paid for and collected. How is this legal? Also - it is impossible to contact any human being at ebay. I may go back to Amazon. I have ZERO visibi...
bank
HiCan any ebay customer service help or anyone experienced this?. I have a message saying i have changed my bank details so my sales will be suspended until an 0.01 amount is put in new account and withdrawn to confirm. I have not made any new bank r...
Payion pick up
Had offer and the buyer would like to pay on pick up but it won't let me
Payments
I've sold an item but have set my account details yet so got a message to set it but it's asking for my login details for my online banking surly this isn't right even tho it's come thru an ebay message it dont feel right
How do i get an account payout hold unlocked? Issues detailed on Ebay email sorted
I sorted the issues detailed in the Email about the payout hold, and the instructions after thats done say to simply reply to the email and they'll review my account and lift the hold, except its a No reply email and i just get an instant automated r...
Getting refund
Im having trouble getting a refund from seller..he says he cant refund me whilst the case is open..there seems be a five day delay due to ebay..im worried if i close case i wont get a refund..or should i wait for the 5 days to lapse???
Refund help !
I’ve never been in a refund situation before, please heat guys! I had an order confirmed at 1am this morning.Since then the buyer has cancelled the order.i agreed to the refund as I hadn’t posted the item. all of my available balance has now gone tho...
CA
My buyer has requested to cancel an order. When I go to cancel it, it’s suggesting a refund but no payment has been received. How do I cancel this order without a refund?
PayPal payment
Hiya. I've sold an item on here and it's to be collected. States buyer has paid via PayPal but nothing in my PayPal account and not showing on my balance? is this something new that it will be paid when collected? As don't want to let it go if i cann...
Payouts
When do I receive payouts when I’ve been informed my payments are ready
I have £65 in my account from a sale and need it sending to my bank.
I need Ebay to send me the £65 in my account to my debit card ending in 84 and how do i get to a page on eBay where I can send a full detailed message
Payment
This is the second time I’ve sold this phone and both buyers have not paid . It’s wasted my time . Ebay users have become unreliable and time wasters . Having to wait 4 days before I can start again has wasted 8 days of my time so far . I don’t think...
Balance withdraw
I have funds to withdraw but when I click on the “blue button” to action nothing happens, I just get a blank screen.I use my phone (which is an old iPhone SE) and wondered if that was the reason for it not working. This option worked for me until the...
To double check my item price
Hi, I just want to confirm something about my sale. I sold my iPhone 17 (256GB), and I was told that I will receive £601.27. Can you please confirm that this is the final amount I will receive after all fees and deductions? I’m asking because the las...
Parcel not arrived
I sold an item and the buyer stated they didn’t receive it… eBay have said they have reimbursed the buyer. What do I as the seller need to do? Given I’ve lost money and the item?
Resolved! Opening a case as a buyer does it affect my faster payout on my selling?
If im opening a case as a buyer on my account, will it affect my faster payouts when I'm selling?
Transffered funds
Yes my bank details with ebay are correct. Ive transffered money from my ebay balance many time to my bank account.. This time its been 7 days and still nothing I spoke to an agent a few days ago about this matter when it got to 4 days as my bank nor...
Transferred money
Ive transferred money from my ebay balance to my bank account and after 7 days its still not in my bank has anyone else had this problem?
How can I change the country
My account opened in Ireland long time ago but now I live in the UK. How can I change it?
Need a solution regarding payout
Hello everyone,I need some guidance regarding my eBay payout. My bank rejected my payout last year, and I was informed by eBay support that the funds would be released after 180 to 210 days.However, it has now been more than 6–7 months, and I still h...
How do I access my £15 seller voucher?
How do I access my £15 voucher for my first sale? The purchase has completed, had email saying I have the voucher but it is no where to be seen. Please help.
My funds have been put on hold with no explanation
My funds have been put on hold with no explanation from ebay other than message saying could take up to 2 days to check account. It's now been nearly 30Anyone had similar?
Get paid
I have been informed by eBay that they won’t release the funds paid for a bike I sold for 31 days as it’s the first time I’ve sold with them. Has anyone else had this?
payout
Hi eBay Community,I hope you're all doing well! I'm reaching out because my payout has been on hold for the last 6 to 7 months. eBay did send the payout, but my bank rejected it and returned the payment to eBay. Since then, I haven't received any fur...
payment error
Title: Unable to checkout – “Please check your payment details” errorHello everyone,I am trying to purchase an item on eBay, but every time I attempt to complete the checkout I receive the message “Please check your payment details or use a different...
How To Create Categories In Ebay Shop
Hi everyone,Can anyone guide me on how to create categories in an eBay shop?What is the first step to create shop categories?What should I do in the second step after that?I would really appreciate a simple step-by-step explanation. Thank you in adva...
SAVECHANNEL
Who is this? i bought 2 raised beds one fell to bits i complained with pictures. I was diverted to a company "Savechannel" i tried to reply but it came back saying post your email for paypal on a note, it was all in Chinese so im caustious in contact...
Funds not released
I have sold an item and always get my money next day. My last sales funds have not been made available. I asked via automated system for it to be resent. On the listing there is a green not saying funds available, but not showing in my account to wit...
PayPal balance
First time i transfered money from bank to PayPal balance I didn't put enough over by the time realized £18 short it would let me transfer anymore at the moment never done it before it will not hit balance until 21 march I have massaged seller so I d...
mobile phone
I sold a phone on ebay & made the mistake of posting it myself instead of using the prepaid label, the buyer has received the item but ebay doesn't know because they think it isn't sent yet. The automated help is of no use & i can't get in touch with...
Payments on hold even though the customer confirmed pickup
Hi, I recently sold an item and the customer came and picked it up, I scanned his collection qr code and then it said collection confirmed. After this I went into the app and on the item sold page it says collection confirmed but when I try to withdr...
Unauthrised debit
I have just made a purchase for £8.45 but a further £1 has been taken which I did not authorise.
Can't Withdraw Money
Has anyone has any issues withdrawing? The send money now button is grey out.
payments for sellers
just wondering its saying on the sellers section i now get paid within 24hrs after the person has paid so why am i still waiting after two days for my money to clear?
Paid account
Account has been paid
Unpaid
I sold an item 3 days ago ,and updated my account and sent it off ontime using the label provided. Am getting all kinds of *bleep*py answers as to why I am not getting my money. I have used ebay for 20 years and have 100% feedback. This is not fair!
Delete account
I would like to delete my account
Sold items
ok hopefully someone can help. I sold 2 items to the same seller different transactions both posted at the same time and same post office. Please not I already passed the 10 item and £150 for the 24 hour funds after the buyer pays. so one item was de...
Ive paid for a item and collected, but the ebay page still says awaiting payment
I have paid for a purchase in person and collected , the ebay page still says awaiting payment. Will ebay collect the money again
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