item blocked by manufacturer for initiated Pre-chargeback but not come from me?

[roberts5929]

Hi please help as the latest robot answers from ebay are non existant!! I purchased a high value item from ebay. the munufacturer has blocked the item because in there words a pre chargeback has happened. i havent initiated anything and received no messeges about such. they wont unblock it unless i pay them direct as they havent received any payments for the item but also have no access to the ebay transaction either?? i am totally confused whats happening any advice on how to get help would be great

[jckl1957]

This is an issue that probably doesn't come up enough for pre-set responses.

Do you mean the seller (may be the same as the manufacturer?) has contacted you with this information and request to pay again?

In your position, I would proceed with caution and would take these steps.

Message the seller just once more.  Tell them you have paid and cannot be expected to pay again.  Tell them they can either cancel the transaction and return your payment or send the item.  (Whatever their response, i would not message them again.)

Then, if the item does not arrive by the latest estimated delivery date (see your email confirming payment), open a case for 'item not received' using the Money Back Guarantee.

[*vyolla*]

Sounds like it could be a bit dodgy to me.

What's the listing number?