Seller News: June 2025
Keep your sales momentum strong this summer with our latest updates.
Forum Posts
Ebay failed to help
I recently bought a wii controller. It was delivered but didnt work so I informed the seller straight away. The seller promised to send another one by the next working day but it never arrived. In the meantime, I also ordered another wii controller j...
Resolved! Account restriction and suspended
Hello We wanted to let you know that your account has been permanently restricted from selling because of activity we believe was putting the eBay community at risk. We understand this must be frustrating, and please know that our decision was not ma...
WW2 German military items
Listed a German WW2 ring only to be told it was not politically correct etc, then you put in German WW2 on a general search and over 51,000+ items are listed riddle me that.
Tax restrictions - can't use ebay funds to purchase?
Hi, Is it just me, or are purchases using one's ebay funds also restricted until you add your tax info? This is what I see when I try to buy something: I can't use the monies in my ebay balance:
Security playback button?
Can anyone tell me what this Security Verification button is please. And is it something new from eBay? I've attached a screenshot of what I'm on about to help.
Returns
I recently sold an item and the buyer did not accept the condition of it , I authorised a return for this and they have been given a refund , however I have not received the item back and I have no reply from them when I have messaged them . The refu...
Resolved! seller is asking for proof of address, is this a scam?
The seller has sent the following message, is this a scam? Thank you for your time.
Poor buying experience from 34,000 buyers
I have just had a second purchase refunded though a current listing.seller both times stated book was late when I opened a request and that I should wait 5 more days and that I should close my" item not received case", not on your nelly ,wobl.i looke...
Sold fake and flammable items
Morning I purchased this order in February 2025. As I have just recovered from two major operations. I was so looking forward to braiding my hair just to feel and look a little better within my self and appearance. Well on the 18/06/2025 I managed to...
Sold a fake and flammable items
Morning I purchased this order in February 2025. As I have just recovered from two major operations. I was so looking forward to braiding my hair just to feel and look a little better within my self and appearance. Well on the 18/06/2025 I managed to...
Human contact???
Is there anyway of speaking to someone at eBay. Or is that a massive no? How do I let someone collect goods when eBay has my funds on hold?
Debt recovery agency
Hi there, just wondering if there is anyone who can help me! I have received a letter from, "moorcroft debt recovery " stating that they have taken my debt on from ebay commerce UK Ltd for £514.34 . I have never received anything from ebay stating I ...
Cannot read or reply to eBay Messages
Since this morning, i cannot read messages or reply to messages. If I click on the message nothing happens (only that the unread message changes to read). Reported to eBay and awaiting technical support, told 72 hours. No idea how they are supposed t...
A SLIGHTLY incorrectly amended US Ebay listing from the US in the UK
Well, I plan to purchase an LP from a seller who is very nice and he screenshotted to show that his listing is rightly re-amended price tag wise from his end, though the figure isn't correctly updated from me the buyers end for some reason! It slight...
2 step verification
Each time I turn 2 step verification on I get the successful email saying it is now enabled. However, when i logout and log back in again no additional verification takes place so i only need my password. Am I doing something wrong perhaps? Thanks
Apply voucher to an offer
Can you apply a voucher code when seller accepts an offer from you?
eBay’s Broken Return System: A Lesson in Customer Frustration
I’m beyond frustrated with eBay right now—and I think it’s time the public knew why.I purchased two air suspension parts for a vehicle—not cheap items, and definitely not something you buy expecting failure. The first unit was faulty straight out of ...
Item delivered empty
I recently sold an item but the buyer reported that the parcel was empty on arrival and supplied photos. I have refunded the buyer in full but now I, as seller, would like to get a refund for the delivery costs. I contacted Evri (the courier) and the...
zero feedback bids a scam???
I posted an item on 21 June receiving 14 bids from five bidders - two joined ebay same day - from France, Italy and Austria all zero feedback so far. Highest bidder has messaged to ask for auction to end for an instant "buy it now". Is this a scam?? ...
Order Shipped but Not Received – Assistance Required
Hey,so we dispatched an order through royal mail. The tracking number is "VF764740879GB". Can you please check this matter? The customer is saying that he did not received the order yet but it is dispatched long ago. Kindly advise.
Poor aftersales
I recently purchased a TV remote control on Ebay. The price was good and the delivery was spot on. I was very impressed with seller and took the time to give an excellent feedback. Unfortunately a month later the remote just died. I contacted the sel...
HELP messaging problems
HEEEEElp oh my word has anyone else had this pulling my hair out!!!! All of a sudden my android phone using ebay main site not the app can't send or receive messages to my customer's via ebay text??? Can see the list but can't reopen anything have tr...
Nike air max 1 ’87 SP Size 10 UK White
Unable to list this is the description ?
My messages
My eBay account was fine yesterday but today I cannot buy an item and I cannot open my messages. I am in the process of ordering a bespoke item and have a message with the price but cannot open it or contact the seller. The screens for my eBay don’t ...
Mark an item as received/delivered.
An item has arrived via a courier service arranged with the seller, I wish to mark the item as received, but there is no option to do that either on the website nor mobile app, how can I set the item as received or delivered.
V Post Uk?
Hello Ive just found out my buyer is not uk based but has given the following address:V Post UK Unit9, Britannia Industrial EstateSuit SPL660708837, Poyle RoadColnbrookSL3 0BHAssuming this is a courier is it ok for me to post to this address? What ha...
Simple delivery
Hi can anyone help....I can't post through simple delivery as not at home when postman comes and have no printer. Thanks
Dishonest buyer
I've fallen prey to a dishonest buyer.In short I sold a pair of brand new sandals in perfect condition.Buyer requested a return stating sandals were damaged & I should have mentioned this in the listing.However my many pics showed them to be perfect ...
Finding sellers number
Hi there How do i find a sellers details , purchased an expensive item that requires collection but the seller isn"t responding to my messages.. I need to send a courier for the item.. How do i get the sellers name and address, you used to be able to...
Return item
I sold a jacket giving full description and sizes. The buyer has decthe wants to tReturn it as it was too big. Although I had no returns listed, I agreed he could return it but he now wants me to pay the postage. Is this correct.Can I now change my m...
Changing category
I have just listed a dusk.com sofa throw and it’s gone under Home & Garden, Household Accessories. I would prefer to have it under Home, Furniture and DIY, Home Decor, Throws. How can I move it please?Many thanks.
Customer returned parcel as "No Longer at This Address" but I didn't get it back & She wants refund
Bit of a long story but here goes.... Customer buys a £60 item and due to the 9pm next day collection cut off, I produced the postage label straight away. I then get a message from her to say the address on the account is incorrect and could I send i...
Refund refused
Seller refused to accept a return for item that only worked for two weeks (described as tested but unused) , no case is closed , left negative feedback , but that shows as positive ?
5% off with code JUNEBALANCE5
Can anyone tell me why a ‘5% off with code JUNEBALANCE5’ has been added to all my listings please. I don’t want to offer a 5% discount and worried now that anyone making a purchase is entitled to this. I wasn’t aware or informed this would be added a...
Email problem
Why can’t I reply to an email, as when I click on the email to answer it there is nothing there to reply, and I have been asked a question about an item that I have sell and I can’t reply to it regards
Not so Simple Delivery
HIWhen choosing Royal Mail as the courier on Simple Delivery I have all my items as free post and when sold I have then wrapped/weighed and assigned the best courier service It doesn't now give you the option for the tracked 48 serviceI have always i...
3rd party or Courier collected item - reported to have a fault?
I have sold an item and stated the listing as 'collection only'.My buyer decided to arrange for it to be collected by a 3rd Party or courier.They are now reporting that it has a fault.I have offered for us to be happy to have a look at it and see if ...
Fake watches
Hi, I bought two Rolex watches for ~£1,000 each and when I took them to be repaired the watch expert told me they were both fake. How can I proceed with this? Thanks
Messages
I cannot open my messages and the default format that appears upon tapping ‘messages’ appears different also …please advise
Unable to contact seller
I placed order but didn’t receive correct quantity (only received 10 instead of 20). Notified seller as per process. They acknowledged they had only sent half and said they had now sent remainder and would send tracking and could I close so EBay didn...
Cancellation of Order Number 01-13249-24002
I ordered two batteries from the same company a Powerline 334 and a Powerline 335 when I had paid for them the listing came back as one 334 from tayna batteries and one from parts savers another 334 which should have been a 335 I immediately messaged...
Phone number for ebay . Does anyone know?
Does anyone know the phone number for help. It's driving me mad
Simple Delilery
HiAre relisted items going to be changed to Simple Delivery ?Or will they remain as they were until they have been listed the 8 timesAlso after the 8 relists will the items then have to be SDI have 200+ items which are all on auto relist and are free...
Ebay unfair gave buyer refund and label to return
I sold an Antique bowl for a fair price the buyer stated it wasnt as expected? but it wasnt misdescribed got a letter from someone in Antiques to say not worth what he bought for . Ebay said he had to return it and gave him the label to return uninsu...
Ninja
My ninja slushie machine has cracked and I am trying to get help from the seller but I can't get any help with it from them they are ignoring me
Virgin media had my router removed from sale.
I had a new sealed virgin wireless router for sale. Virgin media had it removed using the electronics policy relating to transmitting or receiving covert surveillance signals. Either they are abusing the policy to stop people selling their routers, o...
Making a listing.
Can't get beyond description when making a listing. Continue command is unresponsive.
Is the ebay app down?
Hi, suddenly I cannot use ebay on my mobile. Is there a problem.Is there a problem, message says This version of the app is no longer in use please update.When I click on update it cannot!
Item listed as new on eBay but shown as used on Google
Spent the day reveiwing my listings only to find that many of my listing which are listed as new appear as used on Google.Some are listed under "new other" on my ebay but appear on Google as pre ownwed which is not the same as , for example, new but ...
Refund funds
Hi , hope someone can help please , I refund a buyer earlier and eBay refunded them out of my available balance , hadn’t posted anything out yet so I havnt been paid. ,why am I refunding the buyer when I havnt received any money ? And will I get the ...
SIMPLE DELIVERY - CHANGES TO LISTINGS
All my recently rescheduled relistings (all originally nset up as Custom Postage) appear to have been changed without notifying me, to Simple Delivery., and in some cases Click and Collect has also been added as an option Something I haver never ever...
Resolved! How can i contact ebay CS?
I have a return opened (Item didn't match description) for some fake silver bullion coins I purchased. The seller seems to have accepted the return but no label sent, just an address in the return screen and 2 options "add tracking" or "contact selle...
Changing tracking Couldn't choose my Royal Mail option so bought an Evri postage label but no Evri o
Couldn't choose my Royal Mail option so bought an Evri postage label but no Evri office to be found locally.So bought Royal Mail postage and posted to buyer.Problem is I can't change the tracking number from Evri to RM so item not linked to RM postag...
None return of transaction fees
Hi there.I sold a new mother of the bride outfit for £65.I always clearly ensure my adverts contain detailed measurements.The transaction fees for the sale charged by Ebay equated to £10.65.The buyer requested a return, as it was stated it "didn't fi...
messaging problems
Is anyone finding that they cannot access certain areas of feedback when they click on it, like adding information and submitting? Also my messages have recently started doing the same thing. The list isn't showing until I click on it, but then when ...
Buyer Returning Collection Only Bed
Buyer bought bed as described and photographed. The bed was as i bought on Ebay but I found too big and modern. Ebay is not try before you buy so I did the right thing and accepted it as sold and listed to sell. Bed was Collection Only but buyer then...
Buyer not collected
Hi all,Posted an item last weekend and ready for collection 16th June. Buyer still hasn't collected and hasn't responded to messages.What happens to my funds and how long do I have to wait?Thanks in advance.
New ebay account; bank account “check” still not compleyed after 2 months…
Hello, I started my ebay account around mid april. Ebay deposited £0.01 into the account, but after 2 months they still have not withdrawn it. So the full bank account check is not complete. In the meantime i’ve sold a number of items and cannot with...
Buyer to send new delivery address "In a few days"...
Hi all, yes it does seem sketchy to me, but thought I'd ask. I sold an item for several hundred pounds and the buyer has now said wait a few days and to send it to a new address they're going to send me, as they are "out of the country". The original...
Damaged Item
We’ve just received a message at 3.45am from a buyer saying one of items sent has arrived damaged. The item was delivered, by Evri, 6 days ago to an address in the UK. The photo provided by the buyer shows a mobile phone with Chinese writing on it an...
Listing not showing in all categories?
Listed a vehicle recently and entered 4 or 5 different search keywords in title but doing a search will only bring item up under one of the words?Not had this issue previously?Thanks
Item not received
I ordered an item which was not received and opened a dispute with ebay who asked me to try and resolve the issue with the seller. the seller has not responded despite several requests to either send the item or refund my money. Surely eBay should he...
Switching from individual seller to business account
Hi, I have an ebay account. I don’t remember when i created an ebay seller account. But now I want to start a business account on ebay. It won’t give me option to switch from individual to business seller account. Can you help me with that please? Th...
Recieved an email saying not to send item
Received email from eBay setting. Do not send parcel checked. Item number seems correct. But bayer seems different name, i'm not sure if legit
Variations
How do I add variations to my items? I want to add A4 and A3 options
Resolved! Buy made an offer on my item and an offer on someone elses and both of us accepted.
Buyer made an offer and I accepted. I then spent the morning getting the item ready for collection (which wasn't easy) and altered the area where the item previously sat, as they had said they were going to collect it straightaway. I then get a messa...
Sending items bigger than 60cm
Why am I only offered postage options for items smaller than 61cm, on Simple Delivery? Is that really the biggest size? How do I set up postage for a poster that measures 69 cm long? (Thanks!)
Resolved! Seller feedback
Hello. I'm finding this very rather confusing for myself so I will try to explain in the simplest of terms for myself and everyone. Apologies if I aren't as clear as I mean it to be. I purchased an item, the item was not delivered in due time so I op...
Resolved! Buyer collected item but eBay still holding finds
I sold an item and the buyer chose to collect. My monies are still being held pending me confirming it’s been posted. The buyer has already left positive feedback as have I. How do I get my money released?
Simple delivery, is not simple!
I have used EBay for the last 20 years, but simple delivery is the final straw! Some carriers are better on price but not size, others are better at size, of parcel, I would like to have the choice and be able to charge the customer what I want, not ...
Evri lost parcel
The product I purchased from eBay was not delivered to my address and the seller does not respond in any way.
things that have been on here for 6 months
is eE bay ever going to recover?.... my vinted is 4 times better with half the listings its a joke and no fees and things I have had on here for 6 months selling in 1 week with no promotion.4 years of growth getting better and better with no need for...
No order details
Hi. I bought an item and paid via PayPal and the money went to eBay. But neither I nor the seller have any order details. I only have the PayPal transfer details. How can I get my money back if the seller doesn't have the order and won't send the ite...
Feels like a scam, do I just sit tight and wait for 'delivery'?
Should have known better given the 'bargain price', but anyhow looks likely I have fallen for a scam listing that 22 other buyers have. It comes as no surprise that the first negative feedback on the seller account is now starting to appear today.. "...
Getting money for an item sent
I had a ring listed on eBay which I sold, got the label for the ring sent it in the same ring box and padded envelope that we’ve been sending them in for the past few weeks. (Had a few rings for sale). Packaged up all for panels on etc etc like norma...
Report Fraudulent Buyer
Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...
Ebay are still saying we have a choice? BUT we don't! Do they know what they are doing?
So just sold something, and ebay have already taken the 'simple' delivery charge of £2.96 for a evri service that would normally cost me £2.70 via Evri with their already standard £20 cover if a parcel goes missing etc. How does ebay justify not only...
EBay holding funds.
I posted out some goods on 17th June, paid SD & Royal Mail confirmed it had been signed for and delivered on 18th June. On my eBay account it is still showing as not delivered so holding back funds, we’re 5 days gone now after it had been delivered.....
change location on my account
the location is wrong on my account. any ideas as to how i change it?
Hi ive just purchased something which is collection only can i send a courier to collect for me
Hi I've just phased something that is collection only ,and have a qr code for seller ,can I send a courier to collect?
CONFUSION
I am in a loop.I have used EBay maybe 15 years,I am 91 I just cant get to grips with it at all now,Its got me on hold so I cant pay .I am all for computing BUTTTTTTTTTTTCan I actually talk to someone that drinks coffeeits called a HUMAN On a phone wo...
Resolved! Buyer telling me to activate the buyer protection
Hi all, hoping someone can provide me with a simple explanation that I have been unable to find online! I sold some figurines and the buyer received these on 29 May. today, 23 June, I have been sent photos of damage to items stating it would have hap...
Had a bad review needs removing
I asked ebay to remove a negative review, person bought an item they weren't happy either so offered a refund but they were happy to keep item but still gave a bad review.
Benefits of business account?
Hello, I rather stupidity went from a personal account to a business account last week and it is the worst thing I done. The fees are crippling. I do large items so postage is sometimes as much as £150 and eBay taking a cut off this aswell. With arou...
Telephone number needed
I am about to remove all my items for sale as I don't feel comfortable with eBay anymore
Disgusting
What the *bleep* is going on! eBay has no human contact and everything is automated which doesn't work! If I don't get a response I am closing my eBay account after 20 odd years
Simple delivery is not so simple
I have just tried to relist some of my items and Ebay have taken away the advanced options for postage, leaving me with only simple delivery. I have spoken to Ebay about this and advisor tells me just to create the listing again to get the option of ...
SIMPLE DELIVERY
The cheapest Simple Delivery charge is £2.70 and I now have no option to opt out and use my own delivery service, I send Items in a small envelope much cheaper than this £2.70 so my Customers will think I am over charging them for Delivery, all my It...
Custom delivery
Has this option been turned off?
Faulty item
Hi,i purchased a part for a vehicle which on fitting was found to be faulty. Have contacted the seller to explain and was told that they had re-issued the part and to wait patiently for it to arrive. This was 4 weeks ago, they are not responding to m...
postage section on listing form
Could some one please tell me how to change Simple Delivery option.I need to post an item in a tube. When I try to list it there is no option in the SD .I can understand why as it does not fit the set sizes.However in the listing form there are no op...
Resolved! Buyer settings
I've got a multiple listing but the buyer can only buy one, ebay message says "The seller only allows buyers to buy one item every 10 days" ?? Where do i change that setting please?
Making an offer.
I tried to put an offer on an item and I got the below response from eBay. Attention buyerUnfortunately, this item isn't available for purchase in your location.(e270929-1260494x) I reached out to the seller and there just as as confused. We are both...
Discount code for app ?
Hi can anyone tell me where to get the £10 discount voucher for buying on the , and is there a spend-limit.Thanks
Buyer wants a full refund
Hi,Buyer has asked for a full refund because the bag smells and has stated i must have cleaned it with something. I have refused to refund as I know that accusation is incorrect. The bag has not been cleaned for several months. I don't see why i shou...
what happens to Buyer Protection fee when the item is delivered without a problem?
what happens to Buyer Protection fee when the item is delivered without a problem?
postage overcharged
I sold an item and selected Evri drop off postage for £2.94 with my listing which the buyer paid. However, I've been charged £5.46 on my order details. I can't seem to find any way of contacting eBay customer service to query this. All my other sold ...
'Simple Postage'
Like many other eBay members, I have reached the end of my tether regarding the dictatorial style introduction of Simple Postage, with the banishment of Custom Postage. Since this past weekend I have spoken to 3 different agents, all of whom were ver...
Surprise Surprise....re Custom Postage
Hi everyone who is doing their nut about about the disappearance of Advanced Posting Options....sorry I had to make a new post as I don't know how to reply to a message, or rather, can't find the Reply option, why doesn't that surprise me? Anyway.......
Item description disappears after listing item
I created an item listing to sell, with a detailed product description, but this text disappears after I make the listing live. The description field is completely empty! If I try to revise the listing, I am unable to select the description field. Is...
Simple delivery Charges more expensive than prices on Evri website
I’ve always used Royal Mail for deliveries but some of my items are coming out at between 2kg to 5kg and this adds about another £3 to the cost. Looking at the Evri website I should be able to post a parcel up to 5kg for just £2.62 provided the buyer...
Postage
Hi, it said no postage available when I tried to print the evri code so I have sent the parcel myself through evri. I have forwarded the tracking number to the buyer but I do not know how to update as sold? Thank you
tel number for customer service please
customer service tel number please
Postage
Hey guys, only new to this but can someone explain,when a buyer is paying for postage,they pay straight away, then i also get charged for the label? It looks like I'm being charged along with the buyer but I'm not seeing it payed back when money clea...
What over educated 'MUPPET' thought 'Simple Postage' was a good idea?
Just WOW....Why have you taken 'Custom Postage' away when selling items where buyers pays postage??? When doing postage through this way I can't book collections and your giving 2 courier options 'Royalmail, Evri' where are all the others? Would you ...
Seller who wants reimbursement for package lost by courier en route to buyer
Hi there, I am a seller. A package I sent via Evri never reached the buyer. It is now reported as lost. I am fine with reimbursing the buyer, but want to know what can be done for me to reclaim the cost of the item I sold. I would be grateful for any...
Wrong Item Received by Buyer – Delivery Company Error
The buyer has received the wrong item.I am the seller and had only listed one item. I followed the correct steps provided via email to ship it. eBay generated the shipping label and tracking code, which I used at my local post office to send the parc...
Simple Delivery
This new Simple Delivery, with no option to change, is ridiculous.I have a customer that wants to buy 10 items from a listing of 22, according to the new system, the customer has to pay 10 lots of postage, I have to print 10 labels and send 10 items ...
New selling format
How can I r3vert back to the old way of listing an item to sell as I hate
The Nikon z6 mark 3 I paid into through PayPal credit the item didn't turn up because it was a scam
The item I picked up from the Post Office was an envelope with a paper mask and newspaper this seller is a scammer and I would like him reported now I am stuck with a credit arrangement through PayPal because of this scammer
Policy Violation ???
Ebay cancelled an item because of 'policy violation' - Reference ID2-195217262219but I cannot see any way to check exactly what the 'violation' was or fix it and/or relist it!WHAT DO I DO? NO HELP HERE AT ALL!!!!
Faulty Item
Hi I recently bought an item that was clearly second hand, sold as new. The seller assured me it was a mistake. An item that had been returned to them, and sent out to me as a sale. We agreed a discount, now they haven't paid it and have stopped repl...
Selected wrong reason for return by mistake.
I was sent the wrong car part, have tried to get satisfaction from seller but want to return it as incorrect. But I accidentally selected 'doesn't fit' and am now being told I have to pat for return.How do I select the correct reason, as its the sell...
Item defective, seller has closed return immediately with no refund or return
I bought an item that was new and it stopped working within a week. I messaged the seller straight away but got no response. Today I have requested a return but the seller has straight away closed the return and not allowed a refund or return. How ca...
Unable to find the correct postage cost using Simple Postage - dimensions offered are too small.
I am trying to list an item. I know that Royal Mail and Evri can deliver what I have to sell as have checked directly, however the only options being offered by Simple Postage have smaller package dimensions. Any ideas what I can do about this? The e...
Reactivate my eBay account
Hello,I just created this account and have not listed or purchased anything yet. However, I received a message saying that my account has been deactivated.I'm not sure why this has happened, and the message says I can still sell if I contact you — bu...
envois a Israel
Je vois que presque tous les vendeurs refusent d'envoyer des articles en Israël.Les motifs sont tout a fait incroyables... Ce n'est pas pour la première fois que les bombes tombent sur nos têtes... au lieu de nous soutenir vous préférez lancer d'autr...
Seller cancelled my order, due to wrong address then I cant reorder the item
I ordered last night, i input my postcode with minor error, purchased the bag but the seller cant make the minor changes, so she decided to cancel my order so i can edit my address and now I cant reorder the itwm
getting paid
ive just sold an item on auction for collection. ebay has not confirmed payment from buyer yet. buyer has emailed asking to collect. is it reasonable to respond by saying happy to arrange collection time once ebay has received and confirmed payment f...
How can i get the refund
On June 12, I bought a soccer uniform. The seller said that eBay couldn't pick up the item and send it to my address, so after communication, I was asked to get a refund. On June 19, I inquired of the seller whether the item could be delivered to the...
Seller has blocked it deleted the account
I bought a injector a few weeks back and unfortunately it only worked for a bit and was still under the 30day warranty, I contacted the seller to discuss sending it back for a refund and had no message back after a few messages I have noticed he has ...
No option to use your own method of sending, forced to use there delivery option only
What the hell is going on with eBay, now when I list items I can no longer use my own method of how I want to send it, I am forced to use there simple sending system, WHY ??? I will only send via RM and have RM collect from me as I cant get out and t...
No postage label option to print even though buyer has paid for postage
Can not post item as the print label option hasn't got any options/ label to print
Refund
How long does ebay take to refund is it usually within a day if the seller has also agreed?
Listing fee charge even though in my account it shows that I can still list more
Why am i being charged of listing fee even though when I checked my account it says I can still list more item for the month? Thank you!
Combined a parcel for a buyer
Hi, a buyer bought 4 items and I put them in 2 parcels instead of using the 4 postage labels I’d pre paid for, now it’s showing 2 items have been delivered when all 4 items were in the parcels, eBay are holding my funds as it obviously looks like 2 h...
My listing was removed and labelled pornigraphic
eBay recently removed one of my listings, their reason was because they classed it as pornographic. The item was a coffee table book entitled Porn: From Andy Warhol to X-tube and as the title suggest was a history of pornography through the ages. I a...
Simple Delivery cannot combine postage to a single invoice
Sigh. I think this is where ebay and I part company. My bidder won 3 lots but ebay will not let me combine postage. Suggested solutions are just sticky tape over poorly thought out functionality that clearly is designed to force sellers to use ebay t...
Sold item. Money in account different than expected
Confused... Money in account different than expected after taking fees out. Expected 17.98 and available 9.98 . No one to ask for help regarding this
Posting lable
Buyers address or characters invalidSo it won't allow lable issue
Oversized parcel too big for simple delivery - no other options
How do I sell something heavier 25kg, and bigger than max simple delivery options?! I intend to use Parcelforce 24, but I'm forced to choose a postage for a courier that won't take my item? What do I do? Edit: also spoke to ebay on phone couple of da...
Some people. ! Any suggestions ?
Hi all... I always check for new sales every morning early, so I can dispatch same day if possible. when RM come at approx 9-30am. So.. A customer ordered and paid for a watch at .... just before midnight on Wednesday. I saw the order at approx 6-30a...
eBay letting buyers get away with fraud
Twice in the last couple of months I've had a buyer state there are defects when there are none. I'm very honest in my listings and take lots of photos. One buyer said a jumper was significantly not as described size wise even though I listed as per ...
Re open return window
I purchased a watch and it didn't fit, the seller declined my return n closed the return down. Looking at the advert in more depth I noticed they had 2 different watches advertised on the images. They are now willing to accept the return but how do I...
PAYMENTS. Buyer wants to arrange courier rather than collect in person
I have just sold an item that I listed as collection only, but the buyer wants to send a courier to collect it instead, which I am ok with. The buyer has paid for the item, but I guess I won't see the money in my account until they send me the code t...
I sold a car, after a buyer sent in a lower offer, he said he would collect but he never came
Sold a car after accepting an offer for it, the buyer contacted me shortley after asked for the nearest train station so I arranged to meet him but he bever shon up can I re list my car for free as he has cost me a sale?
promoted listing
How do I remove a promoted listing, I have ended and re-listed but still comes up! help
Parcel too small
I always let eBay decide the recommend size for my parcel but this time it was Royal Mail and my post office would not take it as it was listed as a large letter instead of a small parcel, (it would easily fit through a letter box but they had exact ...
Marking items as dispatched when not sent by 'Simple Delivery'
I think others here are having the same problem. I'm trying to mark an item I posted outside of the 'Simple' delivery system as dispatched, but when I do I get an error message saying 'there are no items eligible'. Any ideas how to get past this stup...
Return
I have returned 2 items but I don’t have a tracking number. Can’t find any other way of marking them as posted.please help me?!!!!!
BUYER WANTS TO PAY EXTRA COST FOR POSTAGE
Buyer would like now to pay for the postage but they have completed and paid for their order . How do i send a further request for payment to them?
Rubbish 'Simple Delivery' - ebay get rid of it
I had to cancel an auction yesterday because either the buyer or ebay changed my delivery price, and then I was prevented from printing the label I wanted, and only offered a label with incorrect postage. This change needs to be backed out as the pos...
Shipped orders randomly vanishing from Click & Drop website
I've noticed in the past week or so that some orders are vanishing from the Click & Drop site (UK) a day or so after I've shipped the item. This seems to have started to happen at the same time that Click & Drop has started to automatically adding po...
Anything but Simple Delivery
Hello, I'm being forced to use Simple Delivery like everyone else. I previously took my items to the post office - paid for delivery (which the buyer had paid for) and it was sent. I had a tracking number which I entered and it was tracked until deli...
AUTOMATIC RELISTING HAS STOPPED
EBay have now removed the automatic relisting of unsold items - no warning or advising just went ahead and did it , I think they could have informed its members on such an important decision - as now the monthly free listings will soon get used up an...
Moving abroad
I have an eBay account in the uk. I have moved abroad & have been resident in Spain now for 10 years. I have tried registering a new account under eBay Spain to sell items in Spain . I have a problem verifying my personal information in advance of se...
Compensation is not enough to send to authenticity centre
The compensation to send to the authentication center is not high enough with no option to increase, if I send through RM I can get the cover but the address does not come up and how will they know who it is from. Thank you
Fale
What happens if you buy something saying it original and turns out to be fake
Cancelled order
A buyer has cancelled their order in the day of pick up. I’ve had a request for an order cancellation but it won’t allow me to do this. I did not receive any funds from the buyer but it’s say ing I did? Can anyone help.
eBay not updating personal information
I've used the mobile ebay site via Google, then via Chrome then tried classic site on laptop, in an effort to update my phone number in my personal details section, each time over several attempts over the past week, "something went wrong, try again ...
Simple Postage and Buy it Now items
Sadly as from yesterday I can no longer control my own postage costs through custom postage. Simple Delivery is now obligatory for me. I don't want to use Evri but it seems Royal Mail is the only other option I have and that does not cover my sales o...
Listings switched to simple postage
I sold two items this week and have had to use ebay simple postage. I have been selling on ebay for 16 years. I am a private seller and sell now and again when having a clear out. When I listed items I was able to select an option that avoided the eb...
Listing
Please what can I do if my account is telling me I can’t list or modified any items
Arrived damaged
I sent an item and arrived smashed, obviously the buyer isn't happy and wants a refund! It's the first time I have had an issue and tbh I would like anyone feedback on the way forward for me to resolve this? I am in need of help. Thank you
Help with a dispute with an item sent for repair via eBay
Purchased a repair service through eBay.Sent the item, seller has received it and is responding.however after several promises of sending it, this hasn’t materialised.I know I can claim the purchase price back, but what about the value of the item?An...
Resolved! I purchased an item on May 25. And it was delivered to an incorrect address. To date i haven’t recei
I purchased an item on May 25 but have not yet received it as it was deliveredtoanincorrectaddress.I requested a refund but Ebay but they have denied my request. Is that legal?
Simple delivery, item exceeds size limit. Help!
I am attempting to list an item which exceeds the 61*45 cm size dimensions and there is no postage option. I cannot change from Simple Delivery to Custom Delivery and I have read on other forums answers that there is an "oversized" option but this is...
New phone
Changed to a new phone and logged into my eBay account and buying history has disappeared,is there a way to get this back.thanks.
Evri new receipt system for parcels not working as it should
I use the eBay pack link system and some parcels go to the Evri parcel shop but since they have stopped giving a bar coded slip of paper you have to type your email address into their little scanner, (same idea as Yodel basically). However my point i...
Buyer not returning item
Sold a computer, which was a large and bulky item. Buyer claims that it is faulty (we're not convinced this is true) and wants to return. We initially offered a partial refund, which he accepted and then changed his mind asking for a full refund. He ...
Different rules for ebay sellers
Why is there different rules for ebay sellers depending where they live. I'm not allowed to list magazines for fire arms here in the UK even though they are legal but others can in Europe, US etc ? Surely the rules should be the same for everyone.
buying a bladed article
How do you buy a bladed article from Ebay if you don't have a credit card to verify your age. I have been a member since 2002. What I am after buying is a replacement head for my Tree Lopper. Yes it has a saw blade attachment and yes there is a cutti...
Postage
Hi someone has purchased an item and they said there was no option to purchase it class how can I send tracked 24
faulty generator
I purchased a generator in January and did not use it till June when it ran for 30 minutes then conked out and won't restart. I have sent 4 messages to the seller and had no response. When trying to contact ebay for help, the item does not appear on ...
Collection code
I’m a new seller trying to sell a in game item, how do I get a collection code so I can ask the buyer for it and receive the money
Selling from France
HelloI'm a Brit living in France and want to sell a turntable which is almost certainly going to be of interest to UK-based buyers. Do I therefore need to sell it on eBay France and include information to the effect that I am happy to ship to the UK ...
RIP off
Any other sellers getting fed up with eBay increasing prices, postage increase costs yet sales plummeting since beginning of year literally bankrupting people, what exactly are they doing for their extortionate subscription fees and all these rip of ...
Resolved! Request buyer feedback revision
Can anyone explain to me how I go about sending my buyer a feedback revision request please? My buyer has admitted they've left the wrong feedback on the item they bought from me and in order to amend their error, I have to send them a request to ame...
EVRI Couriers Stealing the Parcels!!!!
Once again EVRI couriers caught stealing the goods. Arrived at a business address after hours.EVRI courier then caught on CCTV taking a photo of the box, but not the addressee label, so there is zero evidence it was even my order, then lifting the bo...
Deleting an account
How to delete eBay account
Wrong pic showing
Hi All, I just need quick advise. I sold an portable dishwasher. New ( see description) and I did mention as you can see what was the condition of the item. However customer is still making a problem. Original price is £270 and I only charged her hal...
Resolved! Request for Advice on Returned Order
Hi All, I would appreciate your advice on how to handle the following situation:The customer contacted me to say she did not receive the item and also did not get any notifications from the post office.Tracking information shows that the order arrive...
Payment problem.
Hello, I have several items won from one seller. I sent a request for a combined shipping price several times. I received a duplicate order. They also sent me a separate invoice. I have been trying to pay for 10 days now. At first it accepts the paym...
Account number error
I’ve tried updating my bank details as my old account is closed.I keep getting an error that the account number is incorrect but it’s not.i know Revolut was previous not allowed but I understand this has now changed as they have a UK banking licence....
ebay
Is anyone else getting *bleep* off with ebay always moving the goal postsi used to send items with royal mail. Evri either lose or damage my items so i stopped using themwith ebay i cannot evn put my own postage on it now they are getting ridiculous ...
Revlon Colorstay Creme Eye Shadow With Applicator Brush *
I am finding it impossible to undo the plastic lid of this product. Is there a special knack to it?
Bought a 3d resin model
Item arrived in February and several pieces were missing, informed seller, who said didn't know how that happened and if he could not find the pieces he would reprint, since then I have contacted the seller politely asking where my pieces are. The se...
Buyer issue
I sold a Brand new & sealed in box Samsung Galaxy Tab on 21st July 2024, all warranty paperwork etc were inside the box. Yesterday evening the buyer has contacted me stating the screen is now faulty & has been for the past week. I advised them that r...
No option to buy 2nd class post
Selling small item which needs 2nd class Royal Mail postage. This is not an option when completing listing.Any advice much appreciated
Resolved! CUTOMER SUPPORT
sold a cd player,its over 23 years old,my discription says has a few marks but fully works please ask questions befor buying as i do not accept retuns or partial funds,buyer claims it arrived dammaged in stransit and started a return so i asked three...
packling invoice and statements
I am really struggling to find how to lov#cate and download my packlink invoices and statementsCan anyone help me please.
I bid on an item and it said it was processing but I didn’t win
Hi just bid on an item , my bid was higher than the bid already in. The bid was obviously taken as it said deciding on winner … but I didn’t win !why?
Postage
Hi All.Since ebay have taken the option of customising my items, the only way for me to include any other costs, ie bags, time and petrol, is to up the size of the parcel, which then increases the cost of postage. Does anyone know if when I go to the...
Item not received, tracking showing delivered.
I received an e-mail yesterday stating that my item had been delivered. It wasn't delivered here. I've trying to get information from evri but they tell me my postcode is not where the package was delivered to. I've contacted the seller twice but not...
Buyer wants to return item that he wasnt sure would fit - now says not working
Hi all, I've had this before where a buyer asks a load of questions about an item, isn't sure its the right one and after being told he's buying at own risk and I have a no returns policy on such items now has started a return stating "not working" w...
Buyer not collected item from pick up point.
The buyer has not collected the item from the pick up point. The item was purchased on the 14th. May and posted on the 15th. May. The buyer has contacted me and advised me that the item will now be returned to me, then I will have to give the buyer a...
Received Wrong Item, Seller Issues, and Now Missing Return Label - Need Advice
Hi everyone,I'm facing a very frustrating situation with an eBay return and hoping someone here might have advice or has experienced something similar.Here's a quick summary of what's happened:Item Purchased: On June 17, 2025, I bought an "Apple iPho...
simple delivery question
Do I need a printer or can I write the address and then take the parcel to the post office and they scan the QR code?
Buyer saying item not delivered and opened a case. Item was delivered, buyer forgot to collect.
Item was posted on the 14th. May and delivered on the 17th. May to the buyer's chosen pick up point. The buyer sent a message saying she forgot to collect the item. Now the buyer has opened a case saying the item was not delivered and asking for a re...
Resolved! Claim for damage in transit via GSP
I sent an item to a buyer using the Global Shipping Program. It was well packaged but the box received considerable damage during transit resulting in the item being damaged. I have refunded the buyer but I'd like to claim against GSP as the damage w...
Simple Delivery - Can I choose more couriers?
It seems I cannot turn off Simple Delivery - but is there a way I can choose additional Couriers. At the moment it is set at either Royal Mail or Evri. 9 times out of 10 I prefer Evri (yes I did say that, I have not any any problems with them!). But ...
eBay NOT honouring faster release of funds after tracked delivery & feedback left (private sellers)
eBay announced that w.e.f 28 April private sellers funds would be released automatically when delivery tracked and positive feedback left, instead of the usual 2 day wait. This is not happening. Three times I have had to ring Customer Services and ha...
2 items purchased by 1 buyer, incorrect postage method
I accidentally didn't see that an item I was selling was collection only. A buyer bought it along with another so I shipped both together. How do I mark the item as 'collected' without having a code? The items have been received but only funds for 1 ...
opt out of using simple delivery
Hi a quick question, have ebay now removed the option to opt out of using Simple Delivery for items under £10? The reason I ask, I am selling small items for only £1.75 and post these said items using normal 2nd class post to keep the costs down for ...
Buyer requests delay in sending
Buyer has not yet bought but is asking if I can delay sending as they are going on holiday ?what is the best way forward ?
SIMPLE DELIVERY
Sold 2 large items to one buyer. Each weighs just under 10kg. SD has combined them into one 20kg parcel even though each parcel reaches maximum dimensions on their own for Royal Mail. I now have only one label generated and 2 parcels to send. I have ...
Changing a tracking number
Can anyone tell me how to change the tracking number after I selected "simple" (haha) delivery by mistake? I didn't even know it was a thing but my parcel is too big to qualify and I've had to arrange another label. I won't be using eBay to sell anyt...
Dictatorial Ebay again..!!!
Once again Ebay wields the big stick. No choice of your own postage preferences. Do as we say, or not at all. I prefer to use Royal Mail post box service, but Ebay say.."No, do as we say". Why are they slavishly copying everything that Vinted are doi...
Sold items
Is there a way I can retrieve all my sold items that have been deleted from the sold items inboxes etc.
wrong postage
i didn’t realise member had prepaid postage and i posted another way. he has received and given positive feedback but item is still showing as not dispatched.
