Member To Member Support

Print off purchase receipts or invoice

I would like to print off the receipts for items purchased on eBay and I can't find any way of doing it. Could anyone help please?

Letter Of Authorisation

Hello fellow sellers, I really need your help! I have recently changed my business type from sole proprietor to a limited partnership. When I let eBay know, they asked me to provide a letter of authorisation (please see attached) and I have been stuc...

Manipulation Item

Hi, I have been informed that one of my items has in the main title description a word that i cannot use to describe the item. Ebay have hidden the the item from buyers but i need to fix it according to ebay. I have gone through various menu's to see...

Massive problem with hCaptcha coming up excessively

I'm using ebay on a desktop browser (Chrome) and a hCaptcha screen saying "Please verify yourself to continue" comes up constantly. I know it's to catch bots but it comes up every 5 minutes if I check something on My eBay, normally tracking info abou...

Resolved! Removal of inaccurate, rude and offensive negative feedback

Hands up, I am not perfect! However, on the small number of occasions when I have been at fault, I work with the Buyer to resolve maters amicably. I am not a profesional trader. I use eBay to sell our unwanted household items plus I am also helping a...

buyer not collecting for weeks and no payment

Hi, I have sold a car once and the buyer did not get in contact at all, I relisted it and sold again and the buyer cannot collect for weeks, I have asked for a deposit to secure the sale buy he is refusing, where do I stand on relisting it again as I...

Contacting ebay

Ime getting very frustrated,theres no way of contacting ebay for help anymore.Used to be able to have a call back or chat with an assistant online,now only option is the automated system which is a total waste of time as cannot answer any questionsI ...

Listing Removed saying Policy Violation

I'm trying to sell some men's aftershave on eBay but they are removing it saying This listing has been removed for a policy violation. WHY

Resolved! Is there a way to see the bidders on an auction as the winner on mine hasn't responded?

Is there a way to see the bidders on an auction as the winner on mine hasn't responded? As i want to offer the item to the one who lost out. Thanks

Charity seller: how do I find out how much postage I have collected from buyers over the month?

Hi all. I run a charity account on ebay. Paypal takes net proceeds from my ebay account, and then pays the charity. Net proceeds means less any fees and any amount paid by the buyer towards postage. Is there any way of finding out how much postage I ...

Buyer not sending item back

I sold an item to someone and they then requested a refund but they have not sent it back, they are also refusing to answer my messages. What do I do?

accont payments when you sell

well, that's pants!! i have a pay pal account that i want my sales cash to go into but i can't see a way to establish the link. also where the heck di i find my pin!!!!!!!!!!!!!!

changing from private to business as a sole trader

wanting to change my account from private to business im a sole trader but when trying to fill in the business details it asks for the CRN number

CD removed by eBay for "adult" reasons - how do I contest?

I have had a CD removed from sale by eBay - barely any notice, no discussion, and I can't find anyway to contest. The name of the abum is 'Aduult Situations' by the band Drunk Horse. It has a comical album cover pretensing to be a porn photo covered ...

To update my refurbished laptop

I have bought a refurbished laptop can update it to Window 11 in future.

Resolved! I can not buy from the U.S.A.

I been in contact with many U.S.A. Sellers that said they do Ship to the United Kingdom which they use G.S.P. but when i go and buy from them Ebay states i need to contact seller for a shipping cost me and the sellers are confussed why i can not buy....

Cash on collection

Hi there, I sold an item. The buyer collected it in person and paid cash. We could not find a QR code. He has confirmed he collected this in our messages. I have also paid EBay's fee directly. This is still showing as I need to dispatch it. What can ...

Error message

I posted an item for sale and when I went back to eBay I get this error message

Postage fixed on listings

Ive listed an item to sell,the postage will be around £7,ebay only gives me the option to put £2.25 for posting,it never used to be like this

Faulty Laptop

Hi, I purchased a laptop a while ago it has been returned a couple of times, but it has been returned with the same problem. Now I can't get a response from the seller about returning the laptop. How do I get eBay to chase these people?

Perfume

I bought perfume last night , seller cancelled order saying it was me who cancelled it . And i didnt . Asked her to relist it so could buy it again . And she's added an extra £22 to the item .

rare crystal or glass how to find out

rhis item has been very much annoying as its a viking compass and a lot of people say its pink qurxt how to get this clarification and I can let the Wigan friends know it's not a wshing stone as if it was 9know what it was simply amazing how much eff...

Sold an item in fully working but buyer has modified it

Hi there,I need some advice on how to handle this situation as a seller. I sold a PlayStation 5 console that was in very lightly used condition and a recent model (1216A) all in excellent and fully tested working order. The buyer had many questions p...

My Fundraising on Ebay

I've been succesfully selling donated items as a private seller on ebay auctions to raise money for me to donate 100% to my chosen worthwhile causes. I have been delivering sold items to my local Evri & Yodel Collection Shops using the Packlink facil...

Die Cast Vehicles

WARNINGA few die cast vehicle sellers that are selling new vehicles are selling nearly double the retail price, check the manufacturers web page before you purchase, this is paricularly prevelent in Oxford Dicast vehicles.

Switch off the app pop up nag window

HelloAny time I`m looking at ebay desktop site an annoying window with some 5% off when you use an app will appear. Any tips how to get rid of it?thanks

second accont

Hi,I would like to start selling a new product on a separate account. Is it possible to have several accounts and how to do it legally?Thank you in advance for your advice

fee

Why is Ebay charging me £9.99 a month.

Refund

I have two camera lenses the buyer wanted to return one keep one I accepted the return of one than he requested a full refund of the total transaction, I asked him to review the refund request because he kept one item, he asked me to contact ebay whi...

Resolved! Size guides

I bought an item of clothing especially as it had a size guide instead of other similar items which were one size. It arrived and is huge. I have contacted the seller and they have advised that ebay will only let them post with a size guide. This ite...

Sales slowing down

The sales of my products have almost stopped for no reason. One of my products sold quickly but the remainders for some reason are not being sold or hardly noticed, Is there something more I can do. I am using the marketing tools and paying for off p...

can not view photos on the auctions

During viewing auctions , if there is more than one photo to view , this seems impossable to view, even after clicking on the photo, or expanding the original photo ? this is for evey auction i view ?even after logging out, shutting down pc and turni...

Is leaving meaningful feedback now impossible?

EBay seems to be pleased that leaving feedback now includes a 'click-a-star' mechanism to 'rate' the item you've just received. Now, you can't 'Leave Feedback' without rating an item. Of course, it's plain silly. More often than not, I buy stuff (car...

Items not received

Hello, I paid for 2 items from the same seller on 19th May. My eBay said dispatched on 20th, with one tracking reference abs estimated delivery 25th may. On the 23rd May seller messaged me to say one items out of stock, offered an alternative to whic...

Refund buyer including return postage costs

Video not showing on my listings.

HiI have been adding video footage to my listings since the format was brought in on EBay. Butrecently to my knowledge the videos are not showing on the listings but the photographs are, up to 24 photographs can be listed now and one video below a mi...

Item sold to Italy with global shipping but buyer says they can't pay and I need to change something

Hi I have sold an item to a guy in Italy aith the globak shipping. He says there is a problem for him to pay and he has contacted Ebay and they have said it is a problem with something at my end and I need to contact ebay and they will help me soirt ...

Missing Nectar April 2024 bonus points

The recent Ebay / Nectar bonus point promotion seems to have a glitch in posting the promised bonus nectar points. To qualify purchases needed to be made between 2 April 2024 to 30 April 2024 for 500, 1000 or 1500 Nectar Points 3, 4 or 5 the purchase...

Resolved! I have not received an item - yet the item is now closed and I can do nothing

There has been a bit of mix up. The seller posted an item to me (very late). Then it was returned to them because of a screw up in the postage. I had paid the full price plus postage (c.250 GBP) They then opened up a 2nd item for the same item and re...

Refund Ad Fees

Hi, I've sold an item that I'd promoted but the buyer has now cancelled and when I've processed the refund I haven't had the ad fee back so £72 out of pocket. Is that right? Id understand it more if I had cancelled the order but the buyer needed to c...

Refunding

Good morning can anyone tell me the procedure please ? I bought an item and the seller has cancelled the sale 路‍ my account has already been debited so how does the refund work

LINK Nectar with ebay DOWN AGAIN 26/5/24 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Really ebay !!!!!!!!!!!!!!!!!!!!!!!!problems getting access to Nectar points via ebay AGAIN !!!!!!!!!!!!!!!!!!!!!! how many times can they get this wrong , my count is this is the 3rd time in the past 12 months i've had to re-link my NECTAR & ebay ac...

Feedback

I wonder if anyone else has experienced this. (I've searched as best I can and cannot find an answer from eBay). When I leave feedback for sellers (I am nglo) it shows as being left by someone else (2***o)? Not perhaps important in itself, but I am c...

Return item

I have sent item to return before 6 days to seller but our courier does not recognise address which is given by ebay. Thanks

Resolved! te telling me the re

A seller asked me to cancel a return via ebay saying they would refund me. The faulty item is low value. They told me several times that the refund is being processed. Weeks later, I have received nothing. I don't know how to re open a return. eBay s...

Crystal wedding anniversary paper

I have ordered Crystal wedding anniversary paper they asked me if I want it personalised which I don't, I keep sending these messages but don't seem to understand regards

need to print an invoice for item purchased

seller offered on their advert "VAT Receipt available" https://www.ebay.co.uk/itm/126463692825 For Company accounts all I need is a basic invoice. I asked the seller some times. At first they responded, not I am ignored. Please help ask the seller to...

Refund after item stolen from buyers property

I sold a jelly cat, the buyer contacted me to say she did receive it, but it's been stolen from her door. I provided a tracking number, which we were able to see the photo of it sitting at her door. She asked me for a full refund!!! But I said no, it...

Item not recieved

I am trying to raise a dispute with regards to an item I have not recieved. It says to wait until the 25th May which is today but there is no option to raise a concern. I have tried to use the virtual assistant but had no luck it send me on the same ...

No parcel

Went to collect my parcel after getting barcode,but they couldn't find it, checked the camera's in shop no royal mail delivery at 7pm what now

Pictures

The pictures are not showing when I look at items. any advice?

Listing not showing when I search it .

Hello. I am selling some Sound City speakers. Sound City were a vintage company who made quality audio gear. Now if I search as I guess collectors of Sound City stuff do just the words Sound City lots pop up but not my speakers. If though I search So...

Buyer Item not showing on 'Awaiting Dispatch'

HiI had a buyer open a INR, so looking into this i cannot see the item under 'awaiting dispatch' so i had to type the order number in from the INR into the search box then the order appeared! ive never had this beofre but obviosuly not dispatched the...

The item you are trying to purchase is not available for purchase in your location. You cannot buy

No matter what seller or item i try to buy i get this same error - The item you are trying to purchase is not available for purchase in your location. You cannot buy this item.{e219150-1260494x}Any suggestions? ive had stuff delivered previously and ...

Search button on ebay in uk doesnt work

Seit einigen Wochen funktioniert meine Suchfunktion auf der UK-Seite von eBay nicht mehr. Auf meinem Handy ist alles in Ordnung, aber nicht auf meinem Tablet. Chrome und Android auf dem neuesten Stand. Der Cache wurde vollständig geleert und alle Dat...

20% VAT being added to 0% VAT rated items

I have just raised this issue via live chat with an agent as I've encountered 20% VAT being added to items that are 0%-rated I've been looking at purchasing a new motorcycle helmet from a (business) seller in the EU - when I add it to my basket 20% V...

FOOTBALL PROGRAMMES TO LIST UNDER ONE HEADING.

HOW DO I LIST A COLLECTION OF FOOTBALL PROGRAMMES THAT ARE ALL DIFFERENT GAMES BUT FROM ONE SEASON UNDER ONE LISTING PLEASE?

Resolved! Increasing bid increases price already winning?

Hello, I have just won an auction. About 10 minutes before the end I was winning at a price below my maximum bid. I wanted to ensure I won the auction so increased my maximum bid. The price increased straight away to my old maximum bid and the number...

Negative feedback

Bought an item which was faulty seller sent another item but wanted me to pay to return first item and potentially pay to have it tested ebay refused to help so left seller negative feedback but since then the seller has manged to get it removed how ...

Resolved! Lost item I sent

Evri has lost a parcel I sent.I have issued a refund to the buyer but now I have no item and down the money i had to send back!evri are not getting back to me.what do I do?can eBay do anything with refunding me?

Account below standard

Hello i was wondering if anyone can help me out my account is now currently below standard, but i am unable to list anything, how can i improve by account if i can't even list anything. thanks will

Item broke in transit but buyer is attempting to fix it

Hi all,Ive sold something on eBay, but it appears it may have been damaged in transit. However instead of opening a return request the buyer has attempted to fix the item themsevles and co firmed via messages what they’ve done to fix the item. How wo...

Refund

I've bought some footwear from an address in Manchester. I want to return then but the address is in Shanghai. It did not mention this in returns. I've messaged the seller to ask for the address in UK. They are telling me I can't return them as they ...

Item doesn't appear promoted

I recently listed three Richard and Linda Thompson cd's for auction (5 or 6 days ago) and promoted them. After not a single view let alone watcher I searched my item and it is about 74 or 75 products down the list. No wonder I've received no interest...

Extra fees charged for an item shipped to UK address

I posted a camera to Lichfield UK by Royal Mail special delivery. Without any explanation a further £24.00 was taken from the due fees. I then noticed that there was another address in the US. Why should I pay for the extra postage when the UK addres...

Buyer is prevented from paying

I have sold an item to someone in Japan through the Global Shipping Program but they are unable to pay because they are getting an error message saying that I will not ship to them. as far as I can see there is no reason for this, and it has never ha...

Item not as decribed

Can anyone tell me where i can find the resolution centre please? Or how i find Item Not As Described?Thanks.

Resolved! Change feedback

Help I reciently bought a number of items so was behind on my feedback all were positive but accidentally must have entered a negative can I change

Wrong item sent

I bought a dress and instead a scarf was sent to me. Have tried to contact the seller, but the system doesn't allow me to, how do I go about this ?

No sales

Hi l am a seller with nearly 3000 positive feedback . Nothing has changed on my listings BUT l am not getting any sales - inquiries or watchets for the past month. Is this only happening to me ? Or happening to other sellers?

Vacuum kettle exploded after 5 months, can I get a refund?

I purchased 2L steel vacuum kettle in December 2023, it's been 5 months & 2day it exploded, spilling hot tea everywhere (wife nearly got burnt) the seller states warranty only covered within the 30 days via ebay policy.. Surely it should at least sho...

Good evening all, I'm either being really stupid or am I right in saying 'messages' has disappeared?

Everything else seems to be there ie. Watchlist, bids & offers and so on, is it me being stupid? Thanks in advance for any help

Reported add

Hi how do I deal with people falsely reporting my adds

Return In Person – how to confirm return has been made

The seller has agreed to accept the return, but Ebay has said “Your return request has been approved. The seller will provide you with a return postage label to send the item back.”Return ID:5265297470 It was a large heavy item that I bought on a “Co...

Contacting eBay

Customer service number

Postage labels

I have sold an item the postage label has been sent to me but dosnt tell me where to take it

Reporting someone who has sent a email asking for more than the item description !

Selling a bikini sn this person wants me to wear the bottoms before sending an has emailed me this via eBay

Return to sender

Evri attempted to deliver the item but after two attempts was sent back to sender What happens next??

Resolved! Pick up the item instead of posting

Hi! The item has been paid for but the buyer would like to pick up the item in person. How can I change posting option to pick up so I'm still protected?

item removed don't know why

I put a map on ebay and it has been removed, i dont know whycould it have been the DHI postage system i used or something else, this was part of my listing in the description part the international postage to Turkey £21.00Other plases in europe are c...

Global shipping returns

I'm in the uk, a customer who bought a part through global shipping wants to return the item, eBay have told me to upload a label where do I do it from ? The global shipping centre to our address ? Any help appreciated

Cancel winning bididng order

Hello, please i bidded for more than one item, and i got one favourable bidding. I paid for it and am expecting it but unfortunately the other bidding I won them too but i already got one. Now i am been ask to pay for the other bidding which I don't ...

Postage

Hi please could you tell me as a seller who pays for the postage??

eBay contribution to 15% coupon

This is the second coupon with eBay support I have received, the first was a phone call where twice as much was offered over the phone, when I challenged this, I received no support, no responses.I have received another today, 99% of the 15% so I was...

Resolved! Buyer now wants to cancel

Hi wondering if any sellers can advise, I sell a lot of limited clothing and shoes on my page, always had great feedback never run into any "funny" buyers until now. Buyer paid for a jacket then messaged asking for pictures once arrived but then also...

Return a item

What does it mean when it says return closed

Seller fees

I have just sold a pair of shoes yet have been charged the usual seller fee, I thought it was free to sell now. It's a 'final value' fee that I have been chargef so they have deducted £1.65 from a sale of £8.95 ? Can anyone help me as to why ?

Return

I have recently sold an item which I haven't sent yet and the buyer wants a refund because he has found it cheaper elsewhere, do i have to refund.

Nectar

Hi, I've had a nectar account linked with my ebay for a long time. I've lost my card and have no clue what details it's registered to as the ones I thought don't work. On my account it doesn't show the full card number so I'm struggling to recover. A...

payout appeal/dispute

hello, just reaching to see if anyone can help or offer any advice earlier this year i sold an item on ebay, a macbook and listed it for parts saying that i knew that the screen was not working properly but that i wasn't fully sure of the issue the i...

Payout for

I am waiting for a payout for an item that I sold in May early part I can not see tyat tte oayiut has reached my account .

MY BOOK

MY BOOK AUTOBIGRAPHY WAS PUBLISHED PRIVATELY AND I OWN THE ONLY COPIES. HOW AND WHY IS THIS BEING ADVERTISED FOR SALE ON LINE

Item returned undelivered, now buyer wants it reposted

I have looked everywhere at how to find an email add for my buyer or how to contact them to send my paypal add without ebay scrambling it. The buyers phone number doesnt work. How can i contact them to get them to pay more postage so i can re- send t...

Partial refund request HOW TO?

Hello,I received a product that is defective. The seller and I agreed to a partial refund. How can I request a partial refund? The seller is not familiar with the procedure. Thank you.

No access to seller page only eBay’s new info page

EBay put up an add/info page on the seller hub and now I can't get my seller page only this eBay oage

Sold an item with no QR code

I sold an item with out a QR code on cash on collection but I can't mark as paid with out a QR code thanks

Unreliable seller

Hello, I would like anyone to advise on the best thing to do in this situation.I saw an ad for a freezer on ebay. I bought two commercial freezers off the guy for £1500, he asked I pay £100 in advance cos he is delivering.Part of the ad says it has a...

Refund

EBay have stepped in to refund a purchase, but I haven’t received it (2 weeks ago). What can I do?

contact a buyer for payment

The person who wishes to buy my scooter seems unable to get my details to enable him to pick it up, could you explain how this works

New buyer bidding on £2500 plus item

I have had a bid placed on my watch of £2695, this bidder is in Germany and has only been on eBay 2 weeks and has no feedback. I am very concerned for obvious reasons. I do understand that an eBay buyer has to start somewhere but a first purchase of ...

Removing duplicate items from my shop and searches

On Friday I received a promotional offer - 'fees reduced by 80%'. To take advantage of this offer - by reducing the amount listed on BIN or best offer - I ended the listing on 7 items (all boots and shoes), I wasn't given the option of giving a reaso...

Items partially sent

I've posted 2 items on 20th may and added tracking numbers ,they went to gsp,now the app is saying partially sent and to add tracking information,is there a problem with the app and how can I ring eBay and talk to a human

Return how can I return with no addres

I ordered an item by mistake and tried to cancell it before it was shipped out, it did not happen. The item arrived with no return address the seller refunded me partially but I can not return the item.

Resolved! ebay closed my account.

Hello.Yesterday I received an e-mail that my store was closed.But can I find out why you closed my store for no reason.How correct is it to close my account when our feedback rates are 95%.Please wait for an urgent reply.

Refunds NOT !!!

eBay 0 out of 100 they don't honour their money back guarantee absolutely disgraceful treatment of a loyal 10 yrs customer. .Shame On eBay !!!

Resolved! Personal data requst waiting time

How long should it take to receive your personal data after making a request within ebay. I have waited over five days and it still says processing. Also how will the data be presented when ready for download - what format etc.

Resolved! Buyer wants to collect

I have an item with both postage and the option to collect, always have done & always stated cash on collection. If the buyer commits to buy will I get the message? It seems that they have to also pay which means there is no cash on collection which ...

how does a BUYER return a refund to a Seller

I recently made a sale. The buyer reported the item had not arrived. eventually I made a refund. The item HAS now arrived and the BUYER wants to return my refund. How do they do this?

i delivered item myself instead of posting, how do i record it as delivered

I hand delivered an item sold to someone local to me. How do I record it as delivered?

How long to wait between being charged and dispatch of order?

Ordered on 17th May and charged on credit card on that date. Item still listed as awaiting dispatch. Contacted seller three days ago to see their intentions about my order. No response from seller. Any suggestions?

Resolved! Potential bidders have requested my address to come for car viewing in my car auction sale ? Allow ?

I have a bog standard car on a no reserve car auction as a private seller. Over 200 views and 40 watchers. Lots of questions including a couple of requests to come and view my car at my home. Should I allow ? I note EBay advice is to NOT give persona...

Purchase from USA gone wrong...

I am having an extremely unsatisfactory experience with a seller on eBay. I bought a car exhaust system from the USA.It arrived safely and in good condition.Unfortunately, I ordered the wrong part so I apologised and we discussed the options.I decide...

Incomplete address provided

Buyer provided incomplete address and the item has been returned. I want to refund the item without incurring selling cost, because it wasn't my fault..Is this possible?

Change surname for shipping labels

How do i change my surname for the shipping labels? Its still got my previous surname despite me changing it to my current surname on the account.

Postage Error message when revising repeatedly

Does anyone know why when you revise a listing & submit it comes up postage missing, you then go back & again put in postage & the same happens again. It only submits after putting postage in after 3rd attempt.

Nectar Points Bonus Deal

A Nectar Campaign was abnnounced recently which operated fro 2 April 2024 to 30 April 2024. To qualify for 500, 1000 or 1500 Nectar Points 3, 4 or 5 purchase gad to be made before 30 April 2024 of £10 or more. I made 7 qualifying purchases in this pe...

Abusing language

Hi community A person sent me message about my product and abusing me using abusive lanaguage. How I can report to ebay. Thanks

Wrong item delivered Seller not accepting liability

omg how hard is this site. I wan to speak to customer support! I purchased a balloon pump from seller. I received 50 balloons instead. I have evidence of what i paid for. The packing slip inside parcel also confirms my purchase, however the actual it...

Item description

Hi. I am trying to put an item description into my sale but it will only let me do the AI version which is not suitable. Has anyone else had this problem. Thanks

Terapeak slow and laggy

Hi all I've noticed that over the last few weeks Terapeak has been very slow in responding to enquiries, sometimes up to 30 seconds for the results to show up. This is for past sales and current listings prices. It's odd because the first few results...

NECTAR APRIL 3, 4 & 5 PROMO BONUS POINTS NOT AWARDED TO ME YET

I havent been awarded my Nectar bonus points from Ebays 3,4, & 5. April ampaigne Ebay said we should receive them by 16th May its now the 24th May. I've contacted Nectar, they say its Ebay who holds the points and to contact them, are we to receive t...

Payment not reflecting to the seller

I paid for an item but still shows pay now even after the money leaving my account I need halp

Resolved! problem clicking on review offer, buy it now

Hi, is anyone else getting a large box around the section where you can see other items for sale, review offers, make offers, add to basket and buy it now. It is happening on all listings. i have tied a different device and it is still happening. It ...

Window Films

Ebay has deactivated our decorative window films because they do not follow their vehicle policy, but they are nothing to do with vehcile parts. Can anyone help?

Anyone else seem to find sales have dropped of a cliff on Ebay since may?

Hello, I have consistantly sold 30k per month on ebay for the last 8 months. I have used buy it now, auctions and often pay for the marketing boost. For example I was selling items at the end of April for £500 that now dont even sell when I have redu...

possible scam

I had acall from Allied Interntional about my ebay account. I did not give any information is it a scam?

Sold car not being paid

Hi, The winning bidder on my car has contacted me and said he will not be buying my car. He said that he has won another car so can't proceed. How do I get a refund for my advert or get it relisted for free?

where have the messages gone ???????

can't find my messages

Purchase

I purchased a light for my car two months ago but it is now faulty what can I do the seller will not now reply

Resolved! Fees for clothing/shoes free?

Hello. I'm probably being idiotic but I don't understand why I've been charged £1.75 on a £11 sale for trainers. I've read up on fees and am confused, I thought it was free for clothing/shoes! Can't get an answer from auto system. What am I doing wro...

Overcharged fees

I've been charged £34.95 for a £14.99 7 day listing. I carnt contact anyone and the automated service doesn't understand. Any ideas or help please

Human help. Talk to someone

How can I actually get-together talk to an actual human being on here. So hard to find.I've looked in contact us but there's no listin about actually gettin to talk to an agent option?

Can I relist an ended item

Morning. An item that I have had many sales on ended yesterday- I didn't realise that stocks had got so low and there were lots of sales in quick succession. is there a way of relisting the item without losing it's history ie the amount sold previous...

Multi items charged shipping fee each of them own from the same seller by ebay calculating system?

Hi, I want to buy 3 items from the same seller to ask him sending for me oversea (I live in Taiwan). But I saw the bill charging the shipping fee 3 times. I asked the seller this question and hope him to set the shipping fee once only for buying mult...

Payout

I have a Ltd in uk and want to create ebay business account can i use my brother business account for payout, means the eBay name and bank account name are same but different personal details

refused returing an item as not described

Hello all. I received an item not as listed. In the description it was listed as a womans jean jacket size M. However on receiving it was huge & clearly a mans jacket. I work in the fashion business and can tell immediately the difference. In this ja...

Resolved! Unfair feedback

Hi, Have given a seller honest feedback which she has not liked. Has therefore given me unfair return feedback. How can I have her feedback looked at by eBay with the intent of this feedback being removed. Many thanks,

New Feature on Feedback

feedback. today I cannot now leave feedback until I Rate my experience and write up to 500wrds?! Leaving feedback is a polite informative choice NOT a Dictated Necessity.

Resolved! returns postage - who pays

hi, I ordered 5L of oil and the seller sent me 5L of brake fluidThey appologised and asked me to start return procedurei started return procedurethe sellers return policy is buyer pays postagethe item delivered to me is not what i ordered. looking at...

Thank you

Thanks all resolved

Payment not gone to charity

I have sold an item that I expected 100% to go to charity, however I have received the payment...... has this happened to anyone else? I can't get hold of anyone from eBay to help and the automated assistant is not helpful at all

Resolved! Should you request Feedback?

Probably like other sellers I am frustrated by the lack of feedback from my buyers. I put a lot of effort into producing accurate and honest descriptions with photos for the items I sell to help the buyer decide if this is something they would like a...

Resolved! Multiple postage fees

I have just bought 2 items of clothing from a seller and asked if they could post in one package and I would pay just one postage fee. They ignored me and I have received the item in one package. I have sent another 2 messages to them to refund me on...

Hidden Customs charge!

Ive bought an item approx 3 wks ago...found out its coming from Malta via China..lve just received a message from the Post Office asking me to pay £43.99 for Customs charge. Contacted Seller who just said 'Yes its charges'..l dud try to cancel this i...

Resolved! Buyer has not paid

I sold an item and have invoiced the buyer twice but have heard nothing and they have not paid, I've relisted the item but I can't cancel the original order, I've asked the automated assistant but that's about as useful as a parachute with no strings...

False claim item not working

I sold a vernier, a digital measuring instrument, and the buyer claimed it was faulty. I issued a return and when the vernier arrived I sent a refund as I didn't have time to check it. When I checked the vernier it worked perfectly even though I spen...

Stranger

Hello, Please help. I have made a purchase , and no longer believe it has or will be sent. It is alot of money, what do I do. I suffer mental health and dont know what to do. I cant cancel as ebay says its been dispatched, but i believe it has not. T...

Buyer got eBay delivery notification but buyer says not delivered

My buyer says they received notification from eBay that their parcel had been delivered. But they say it actually has not been delivered. I posted it Royal Mail 2nd class on 21 May and Royal Mail tracking shows it as delivered on 23 May. What am i su...

Driver wont deliver my purchase!

Ive ordered an item via ebay, Amazon turned up today but wouldn't leave item as i have no Amazon code. Seller ignoring my messages. Ebay say i have to wait before i can claim refund. Feel well and truly screwed over. How can i get my money back and s...

Resolved! bank details

could someone help please. ebay will not pay me for items sold until the 29th may. i am a new seller.

Counterfeit goods

Why is eBay allowing the blatant selling of counterfeit goods?do a search for casio fx-991ex classwiz advanced engineering scientific calculatorEvery single one is showing the Casio branding but is counterfeit, which I've found out the hard way.we ar...

Resolved! Paypal

Can I sell and have payment paid directly into my bank without Paypal?

Resolved! Agreed refund is being sent to an old credit card, not the one I used for the purchase.

I recently purchased a lock that has gone missing in the post. The seller agreed a refund but when ebay sent the confirmation it showed the refund being sent to one of my old credit cards, not the one I used for the purchase. Non of the automated hel...

Tethering internet upload glitch... a strange one!

When tethering the internet, PC linked to phone via USB or phone wifi... the listing from the PC will faill to upload. The page will stay in the uploading state where the boxes are greyed out. Then when clicking on any other ebay page, the ebay error...

Resolved! Bought from US seller. Is this item eligible for buyers protection?

I'm based in the UK. Saw the ad on ebay uk but seller is based in the US. Posted item almost a months ago, which I haven't received. Never gave tracking nr, doesn't reply to messages. I don't even know what type of postage they used. Ad is not clear ...

Pre-ordered a Game it was sent but still not recieved

Hey folks I preordered paper mario thousand year door it's release date is today the 23rd. The seller however posted this on the 17th. Im use to this practice as sellers usually send the games early so buyers receive them on release. However the game...

Why do ebay remove WW2 medals - it happened!

Ebay just removed my listing of WW2 sea captain's medals plus the German U-boat captains Iron Cross (the naughty bit taped out - it happened) because one of the UK Merchant Navys medals was a bravery in combat medal - removed out of respect for the r...

Cancelling postage label.

How do I reclaim the postage label cost for an item where I created a return label but the buyer wants to keep the item?

Seller not went cold on my refund

I bought an item and the product was recalled by the company and I was assured that I will get a refund after sending it. I sent it for almost a year now but seller(nectogen) went cold on my refund even after messaging them several times. Please what...

my seller will not arrange for collection of the big heavy battery which is faulty

my seller will not arrange for collection of the big faulty battery

Returns cancellations

Trying to get my money back for an order which I cancelled two minutes after placing have received the item have not opened it just wish to return it

Bought Toothbrush heads (OralB IO) too late for 'Ebay Return Period' but ....

Bought some Toothbrush heads (OralB IO) when I purchased new toothbrushes at Christmas. Saw them on Ebay at a very reasonable price compared to the shops. It's too late for an 'Ebay Return' but, these are loud, stiff & worried that they are going to ...

Buyer turned down my offer, but has now sent a message saying they would accept. How can I proceed?

I'm a seller.A Buyer made me an offer. I countered with another offer, which was turned down.However that buyer has now sent me a message saying that they would now accept my previous offer.How can send them the offer again to let them accept and mak...

Resolved! Help please...

Every time i log in this is what i see.....We were able to load some of the information. You may see more the next time you come back......what does this mean and how can it be fixed? i did go to the chat room but was a waste of time

Resolved! Changing account from individual to bussiness - i do not see EDIT button

Dear,I would like to change account type but i do not see EDIT link next to Account type What should i do ?

Fitbit watch

I received my watch on the 18 of march within 2 months it stopped working when contacted the seller they said they couldn't replace it after 30 days .it's a brand new watch buy it anywhere else and you get a one years guarantee.

Please, could you send me a retuan ticket to take to the Post Office to returney's item? Switch on p

I need to return the dogan had to the office Post Office. I need a return label.

Selecting prefered delivery company/not using Evri

Hi, is it possible to opt out of having to use Evri for deliveries, I have tried contacting Evri several times to make complaints, but the automated answer system keeps asking for a valid postcode (although it is entered correctly) and I can't get an...

Ebay Case closed my case - no refund - but it was never received.

Hello, I hope someone can help me. I ordered some waterproof envolopes. Unfortunately I received a delivered notification - but the envelopes have never been delivered. The seller kept saying, it's fine because it's covered by Ebay's money back guara...

Combined invoice

Can't find out how to send a combined invoice

cant sign in.

i cant sign in at all.

Want to cancel an item but seller doesn't respond

Recently purchased and auto paid for an item before i spotted it was collect only. I have contacted the seller twice to request either postage or cancel, but they have not replied

Adding a buy-it-now price blocked

I have three similar listings. The first listing went OK and is now live. However, the second and third listings (almost identicle) won't let me add a buy-it-now price - any help would be appreciated. DH

Who to chase for restricted category selling appoval?

We have sent our application first in 2023 to sell Pharmacy medicines as a UK Registered Pharmacy. After numberous phone calls, and follow up applications, approaching mid-2024, we have not had any update or reply. Any advice what to do?

eBay Money Back Guarantee - Item number: 375424770809

Hi Forum - I need some advice. I started a Money Back guarantee, as my item wasn't posted until after the predicted delivery date. The item was eventually received 9 days after I paid, but on checking to make sure nothing was damaged, I notice the da...

Seen an item

Seen an item on eBay and the seller doesn't ship to uk after contacting them he says eBay doesn't show any way of listing internationally so I can't bid i I've tried speaking to eBay on automated help assistance but not getting anywhere anyone have a...

selling

why am I asked to list in USA & Canada [cost4p] is eBay UK not seen around the world any more? thanks MIA

Delaying postage

A buyer has notified me that they are away & asked me to delay posting the sold item after I had already purchased & printed the postage label. Is there any way I can do this? Thanks

No QR collection code

I purchased a cash on collection item. I have collected the item, paid cash, seller has marked item as paid but I have not received a qr code for buyer to confirm i have received item

Fraud

Seller ProtectionI sold an item on ebay, I had 5 messages, they cancelled my order and I need to contact the police , i can contact the post used and see if I can get it back that way. I contacted eBay before I sent it as the address looked weird, I ...

Charge for overweight postage

I have been debited charges for the last 2 items I sold, claiming they were overweight.This has never happened before in years of ebay selling and I always make sure the weight is comfortably under the limit of the service I am using.I work in an eng...

Copyright

Dear eBay Support Team, I am writing to seek clarification and assistance regarding the recent removal of my listing, which was taken down on grounds of alleged copyright infringement. I understand the importance of adhering to intellectual property ...

Faulty spin dryer

Having purchased the above product after a month or so it started to blow the house electrics I asked for a replacement shipit appliances refused and sent an engineer out who said the motor was faulty Having tried a few times I get no response it see...

Feedback

I find it frustrating that ebay have changed the feedback page for a select few that doesn't give the option to leave feedback about the buying experience but instead asks for a review of the product bought. I've always left feedback and 99% of the t...

Resolved! Item no longer fit for sale but unable to cancel as too late?

Paid for a pair of football boots which I have been advised are no longer fit for purpose and forgot to remove the listing ( £100 near enough ) we have both tried to cancel the order to get my money back but it suggests its too late although nothing ...

Resolved! Postage Help please!

Hi - I want to advertise something but have always opted for collect in person in the past. I have read through the information about fees etc and read through posts on here but remain totally confused with all the options! Does the buyer pay the pos...

Faulty Item Not Replaced

I bought a number of footballs off of a seller and several of them were faulty. I was in a reasonable dialogue with him and for several weeks he was goingt o replace them when they came in stock. However, now the refund window is closed he is refusin...

Resolved! Nectar card temporarily disabled

Hi, Since having my Nectar card replaced I am unable to add/update my card as message says Nectar card temporarily disabled contact Nectar support. This is a problem at Ebay end not Nectar. Please could you allow me to add replacement Nectar that end...

Authentication centre

I have no idea how to find out where the authentication centre that I need to send the trainers I sold is. I can't find an address in the steps I've been given or in my emails, I only see an address for my buyer.

Sellers advertising items they dont have

Are sellers allowed to advertise and take payments for items they dont have in stock? I purchased an paid for an item a month ago that has not been dispatched. No contact from seller. When I contacted I the seller they responded that the item was out...

Want to change the region

Is it possible to change the region of the ebay account?

Refunded someone by accident

I accidentally refunded someone I shouldn't have , can I undo this ?

Resolved! Buyer Not Collected Posted Item so Return to Sender. Help with Next Steps please

Hi! Can you please help as I have not dealt with this situation before. I sold an item on 27 April. It was dispatched via Royal Mail Tracked 48 (UK to UK). All tracking info uploaded into eBay immediately. RM attempted to deliver twice. I messaged th...

How do i remove late delivery defect?

Hi, Buyer left me a late delivery defect but now he wants to remove it. Please anyone can tell me how can he do it?

Resolved! Low star rating

Hi. Why now is there a low star rating displayed next to my sale item? I have perfect100% feedback and so it it is unfair and will put buyers off ? Can i get rid of it?

Payment

Does anyone know how I can get rid of the message that says my accounts aren't linked ? I've got available funds just sitting there and I've tried twice to link the accounts but I still get the same message , Any ideas would be good , thanks .

Manufactures warranty

Are sellers bound to recognise a manufacturer's warranty

Item not arrived but royal mail have updated tracking as delivered.

I got a notification yo say my item had been delivered by royal mail. It has not arrived I havent moved from my chair all day! I contacted the seller who provided tracking details. They said to contact royal mail, I tried to get ebay to intervene but...

Resolved! Please help!Sent console to Ebayer for repair and now he's not responding

I (stupidly)sent my Switch conosle to a guy who I used before on Ebay for repair, we communcated through Ebay but it wasn't a listed service.He had problems with the repair and I told him to get back to me a couple of weeks.that was the 28th of April...

Selling fee

Sorry I can't search through all the different sections and try and read through the info to make sense of it - how have I sold something for £14.30 and only earned £6.78 from it ? doesn't the buyer pay for postage before you purchase the label? Are ...

Your February 2024 Seller Update

What do new HMRC rules mean for selling on eBay?

Weekly Chat with the eBay Community Team

Community Mentor Programme

Resolved! Removal of inaccurate, rude and offensive negative feedback

Resolved! Is there a way to see the bidders on an auction as the winner on mine hasn't responded?

Resolved! I can not buy from the U.S.A.

Resolved! Size guides

Resolved! I have not received an item - yet the item is now closed and I can do nothing

Resolved! te telling me the re

Resolved! Increasing bid increases price already winning?

Resolved! Lost item I sent

Resolved! Change feedback

Resolved! Pick up the item instead of posting

Resolved! Buyer now wants to cancel

Resolved! ebay closed my account.

Resolved! Personal data requst waiting time

Resolved! Buyer wants to collect

Resolved! Potential bidders have requested my address to come for car viewing in my car auction sale ? Allow ?

Resolved! problem clicking on review offer, buy it now

Resolved! Fees for clothing/shoes free?

Resolved! Unfair feedback

Resolved! returns postage - who pays

Resolved! Should you request Feedback?

Resolved! Multiple postage fees