Returned used item

[mountindependenttraders]

Hi, so i have recently received a return on a shaver, the item was brand new sealed in box, buyer has stated they were unhappy with performance and sent it back,  the problem is the item has now been unsealed and has obviously been used so i can no longer sell it and of course will be a total loss to me.

Question is do i have to give the buyer a refund or is there some way of avoiding this?

Thanks 🙂

[jckl1957]

You do have to refund the buyer.

Buyers have additional rights when they buy online, including the right to return an item within 14 days for any reason.

Some business sellers are allowed to deduct amounts for items which are not returned in the same condition, but with an item like a shaver, how could the buyer comment on the performance without using it?

Ebay Ts and Cs are here:

An item is returned after it was used or damaged by the buyer

If you accepted a buyer's return request but the item is returned in a different condition than it was originally sent:

• You can deduct up to 50% from the refund to recover the lost value of the item. If the buyer had requested the return because the item didn't match the listing, we won't count the return in your "Item not as described" rate in service metrics
• See our guidelines on how much you can deduct