Seller News: May 2025
Catch up on the latest updates focusing on trust and optimisation.
Forum Posts
Custom Postage or Simple Delivery for items under £10
For items under £10 and 100gms I can opt out of Simple Delivery and use my Custom Delivery.What I would like to know is do eBay count in the buyers fee onto the sale price and also postage?For example if I sell an item for £9.50 and postage £1 takes ...
from May 15, are ebay setting prices for your shipping (P+P)?
I can't find the answer in their message - does anyone know 100%?
Work around for Simple Delivery- Experience From One Sale
Like many the new "Simple Delivery" has proved to not be what it's name would suggest. I've had a few sales since it's inception that have bewildered me slightly.First was a buyer paying for postage when I don't charge for it (They are now given the ...
faulty powerbank
Hi,I bought a Tiexei power bank last year but only used it minimally when away. Having started CPAP so having a need for far more power as without the unit I stop breathing, I bought a second identical powerbank from the same seller in February this ...
Postage preference
Hello There,I have set postge preferences for some of the regions in the UK (charging shipping fee from Northern Ireland and some Scottish areas) but i got a order from northern irland but eBay is not charging shipping fee in my orders Why so??
Resolved! Faulty Ceiling Light
Please can someone advise. I bought a ceiling light which is faulty. It has 4 settings and only 3 of them work. My problem is that it only became clear that this one setting was not working after 3 electricians put it up on the ceiling for £300! It i...
Will ebay reimburse me for an item that I sold that was damaged in transit?
I am a private seller, I sent an item that has been damaged during transit. I had an email today from ebay saying that items are covered for damage in transit, what is the correct procedure to be able to claim this back please?
Buying
what do you do when you’ve bought a item and the seller won’t communicate I know I can get my money back but I really wanted the item
Which courier does the authenticator use to send goods on to the buyer?
My understanding is the seller has to use DPD to send the goods to the authenticator, when required. Does anyone know which courier the authenticator in turn, uses? Many thanks.
Resolved! Funds pending awaiting collection
An item I sold today has been collected. QR code scanned and shows as 'collected' on the item however it still shows as 'funds pending - awaiting collection' Usually it updates immediately and gives a date when funds will be available - in this case ...
Postage
I am a private seller. If I sell an item, I write the address label, take it to the local post office where I pay for Royal Mail tracked 48. Can I no longer do this?
Buyer postage problem after delivery confirmed and funds released
Hi , so im new to selling and I am a private seller. Sold an item nearly a month ago and the buyer picked royal mail 2nd class. I selected the parcel size before printing the shipping label and presumed all was fine. I contacted the buyer to see if s...
wrong currency showing on seller dashboard
Hi, opened an account on ebayUK but on the sellers dashboard where it shows your total sales so far it is using US dollars although my address is registered ik the UK. If I try to list something the price is in Pounds Stirling. Any ideas?
Royal Mail vs Amazon Shipping
I bought something from a seller who stated, very clearly, they send their items via Royal Mail. This is perfect for me as it arrives by midday. However I then get an email saying Amazon Shipping is being used. A vile and useless, at least in my area...
Importing dolls from US
I'm still no nearer why UK HMRS has banned importing Adora Limited Edition Dolls from US. I've tried all the suggestions made by the eBay community, by eBay, and by HMRC, but none were successful. It's very frustrating! Yet, for some unknown reason, ...
Chainging postage carrier after sale
Hi, how do I change a postage carrier after a sale? The listing has pickes up the automated postage thing but Ive aent the package by royal mail and its been delivered. I now cant put royal mail down as the carrier therefore the package wont show as ...
More postage woes
Having fallen foul of the new "simple" postage fiasco I'm now going back through all my listings and revising them to try and keep them within what I want to do, as in RM Tracked 48 which the buyer pays for now rather than included effectively free i...
Global Shipping Program - postal charges to buyers unfair?
I was exploring the "Postage labels" section of my Seller drop-down menu and was astonished to find that the few international buyers I'd had recently had been charged for the UK leg of their puchase's postal journey. Looking down the "Dispatch detai...
Will my listings be carried over if I change from personal to business account ?
Will my listings be carried over if I change from personal to business account ? Chat bots are useless, live agents are unavailable, again.
Not showing as delivered even though it has
I sold an expensive item and it was delivered yesterday with Parcel force (fully tracked). The buyer has also acknowledged that she has received it. The status of this item is still showing as awaiting delivery so obviously the funds are still pendin...
Refund
I didn’t get my refound
Reminding buyers to buy product in basket.
Is there a feature on eBay where I can remind or offer discount buyers who have favourited my listing and buyers who have the listing on basket.
Selling fee
Hi, waI have posted a car to sell on eBay as it said it’s free to sell. However I did not know anything about any fee to be paid after. so when I saw a fee which I did not know about. I immediately removed my post. Within 15 mins of the add going liv...
EBay payment my postcode is wrong what have you done
You have changed my postcode I have never had this problem before now I can’t buy any thing because you have mess up my postcode you keep sending this one out L33-5XS it’s wrong what’s going one with eBay this never used to happen my correct POSTCODE...
Ebay holding the money for too long
and I found it very frustrating . Will they every listen to us. I think it's not fair. They can atleast release the money once we dispatch the item. Please God , please, please please give them the listening skills of the users. Also, I found the buy...
Log In - User Name does not exist - after 23 years
Been using my username to log in since 2002 (23 years). Today without any notification when I try to login it says ‘username does not exist’. I can still login using my email address, but not with username. Have I lost my username? Help?
can’t withdraw my money
i sold something about a week ago and had trouble withdrawing the money i got from it i had called and asked why i couldn’t and did a bunch of things but still can’t withdraw my money. will i ever be able to get it?
why am i being sent offers for things not on my watchlist
why am i being sent offers for things not on my watchlist
Item no longer needed
I bought an item for a car i bought but the car was still under warranty now the company i got the car from have taken it back i no longer need the part i bought for it, the seller does not accept returns, but this part was £500 and i dont have a the...
Simply Delivery does not allow Parcel Force for over size items
What the hell is going on?, Trying to list a pair of motorcycle forks and no longer can use Parcel Force, only option on eBay's Simply Delivery is Evri (No Way, opted out of that) or Royal Mail. None of the options for RM have the correct weight or s...
Photos in messages to potential buyer
Hi folks, I am trying to send photos of every single page of a comic to the potential buyer. I've sent them 5 at a time as requested, but the potential buyer has a message saying they can't be displayed. Any idea how I can fix this? It's frustrating,...
Won a case but don't know whether to refund the buyer.
Hello all, I recently sold an item to a buyer which I posted tracked through Royal Mail to an address they provided, which was an in-store drop-off location rather than an actual address. The item has since been lost in the post by Royal Mail and the...
Lost parcel compensation as a seller
Hello. An item I recently sold has been confirmed with Evri as lost. I have been forced to refund my buyer but I am now out of pocket and am looking to claim compensation for lost parcel. I have contacted evri who say I need to go through eBay as the...
Buyer ignoring requests to return refunded item.
I sold an item to a buyer, they decided after a week or so it was "not as described" despite it clearly being described and condition shown in photos. eBay of course were no help and insisted I refund the buyer. After a week or so of getting no respo...
Oversized package
I have sold an item that is bigger than 150cm, no postal service has been offered so I am unable to print off a label. Buyer has paid but as it stands I cannot send. What are my options?
postage
hello.having a bit of problem when listing items.(postage)it seems to set it self to evri tracked.is there some way i can set my own postage and remove the tracking.thank you for any info.
The money grabbers have cost me a sale
I was offered a price for the stool I am selling, but the money grabbers, me postage systems, would let me change the size, as the of the stool is 71cm but only let me use EVRI which I would never use, or ROYAL MAIL, BUT IT IS TOO BIG FOR RM only PAR...
Sold item appears in my Manage activity list
Does anyone know why this happens. I would appreciate some assistance here..
Cancelled order
Hi, I order this item yesterday 07-13051-14689 and when I order it I wasn’t happy with it so I cancel it straight way , and I’m trying to contact the seller and say that I cancelled my order, but I didnt receive any response , please follow up and re...
How do I actually speak to a human being at Evri?
I need to try to locate a parcel I sent via Evri. I’ve tried every option available but can never speak to a human being . Any suggestions? thank you
Resolved! Sending an item with Royal Mail - where's the option to have them collect it and bring the label?
As with a lot of people here, finding the new selling/postage systems... trying. To put it politely. Any items I sell, I send via Royal Mail Tracked 48. What used to happen is I'd wait for the item to sell, then once it had I'd go on Royal Mail's web...
Account Restricted Under MC011 – All Listings Ended Without Warning
Hi everyone, I'm reaching out to see if anyone else has experienced something similar, or if there's any guidance from the community that might help.Recently, my eBay account was placed under an MC011 restriction. I provided all the required document...
postage
Hello, this is about the money grabbers with the new postage system. I was offered a price for a stool I am selling, the offer was good, just I just emailed them to say it collection, they ask me if I could post to them, which I was happy to do, BUT ...
Combined postage
Sold 5 items to one buyer, buyer transacted each individually and asked for postage combined. I used one Evri simple delivery label to post all 5, refunded a yodel delivery charge on one item and updated the tracking leaving me with 3 simple delivery...
Resolved! Update all buyer addresses, but defaulting to old address
Hi I moved house several months ago and changed my main address and have had deliveries successfully since.Today I was about to bid and it showed a screen asking me to confirm the delivery address (the old address) and this screen reloads ad nauseam....
Products with eligibility requirements
How can you establish a selling history for a product with eligibility requirements if they won't let you sell in the 1st place? You have sold for 10+ years under a different account satisfactorily but they can't or won't take account of this.
Still Confused
Just had a message from eBay explaining the new Simple Delivery and how it will work ,in my case I only list and sell stamps for collectors.Before these changes I used to print out the buyers address stick it on an envelope with a first class stamp i...
Selling Several Sets of Stampin Up Stamps and Die Sets
Hello. I am new to selling on ebay and am having difficulty listing for sale my numerous sets of stampin up and diet sets. I do not want to place them all under individual listings for sale, but would like to sell the different sets in one listing wi...
Didn't receive item, neither seller nor Ebay interested.
Seller sent my item to the wrong person, and I got the item that the other person ordered. Seller asked me to forward it to the other buyer, and assured me that they would do the same; in other words, me and the other buyer would swap items, and we'd...
Refund not going through
I’m trying to refund a return and keep getting an error message asking to add a payment method but I have checked my profile and I already have that added. I have done loads of returns and sales and never had this before. I can’t issue this refund !a...
Refund
Refund has been paid into and expired account and not my recent account
unable to process a refund after a buyer immediately asked to cancel .
A buyer bought an item then immediately cancelled the purchase , i put through a refund and now they have opened and item not received case.The initial cancellation was put through and i paid the fees for selling , but there were many errors with tha...
EU Common Charger Directive (CCD)
I have received a message from Ebay telling me to revise listings because of the EU regulations.I have switched off EU countries and Ireland does this still apply to me?
How to convert a business seller to a private seller
Does anyone know how to convert an existing business seller account to a private seller account ?
Tracking combined postage
I sent a few items together, printed one label off of one item which automatically got the tracking number. I tried to add the same tracking number to the other items but to no avail. Now the package has been delivered but it is only showing up as de...
Reimburse a seller
Hello everyone.I'm having an issue trying to reimburse a SELLER!! refund on here, There is absolutely no information or help regarding this issue. There is only help regarding a refund for buyers. Even Google has nothing to offer.. Can anyone help......
Royal mail surcharge on simple delivery
I sold an item using the recommended size with Simple delivery, and Royal mail held the parcel saying it was oversized (by a mm in my view but that is another matter). Reading the simple delivery info, RM should not have done this if I used ebay's re...
Seller scam
Seller has cancelled an item because "the postage was too much" for her. I don't think this is an acceptable excuse.Surely a seller should calculate postage before listing.I have a message from the seller to this effect.Item No 146551000260Order no 1...
Collection not available - but customers keep turning up at the door!
We do not have click and collect / collection as a delivery option. Postage Only.Customers keep turning up at tour door. How do we stop this??
discount codes
I am a seller. I wanted to provide handpicked customers with a 10% discount on their next order. I created a coupon and launched it. However, am I right to think it's activated for all customers? If so, is there a way I can create a one-off coupon fo...
Returns
I recently sold a preowned fine gold chain.Now the buyer said it has broke whilst she was wearing it.She has messaged me about it.But I am unsure of what to say or do.I have offered her a partial refund.But as yet have heard nothing back.I have said ...
Why can sellers simply refuse to help?
Why can sellers simply refuse to help and all Ebay can do is say "wait a bit longer" despite already wait
Resolved! Simple Delivery
Hi, I'm writing this just to register my opposition to the new "Simple Delivery" (ha!!) rules, in the forlorn hope that someone from ebay may take note. Ive been buying and selling on ebay for around 20 yrs. When I sell I want to use Royal Mail, I wa...
Postage
I’m not happy about this new postage system.Can someone please confirm, can I still use Royal Mail as I don’t want to use another delivery service? In 15 years of EBay use I’ve not had a single issue with RM. Will there still be the small parcel opti...
POSTAGE CHANGES
I am really confused about this change to postage. I can't remember seeing the prior notification. I don't know anything about "Simple".The RM service is so easy to use - why change it?I have no idea what to do about changing everything. Mostly selli...
Enable all couriers
......is what recent email recommends regarding postage. Says go to preferences and "enable all couriers". No such option exists. Only Simple Delivery with Royal Mail and Evri appear.
Seller not honoring the warrenty that came with the product
Hi can anyone help me resolve a problem i have I bought an electric scooter from a seller and it came with a 2 year warranty ive owned it 10 months and in the first 2 weeks of purchase it had a fault I contacted the seller and he was very helpful and...
postage too larrge for label printed
hi sold an item, printed label an post office said the parcel os toom large for the label printed. can i upgrade ther label or do i need to purchase a new one
How to change Simple Evri post
I have had a sale and it has went through by mistake as Ebay post via Evri drop off, which for me is 10 miles away and impossible. I always use Royal Mail collection, but it is now stuck in the system, I can't seem to change it. I have messaged the b...
Resolved! Seller making me pay extra after purchase
I bought an electric scooter of eBay and got the confirmation email saying it's all gone through and now about a day later he's trying to get me to pay £30 or £25 for different shipping although I've paid for the product already can they do this?
Resolved! EBay automatic refund not consulted - case closed.
EBay issued an automatic refund to a buyer who claimed my item was not as described. The buyer did not contact me and the first I heard was an eBay message saying they had refunded the buyer and the case was closed. I had to contact the buyer to find...
Trying to get help - but the chat system is useless
I placed a bid on an item - ie more than the opening amountI decided to increase my highest bid amount.I won the auction but ebay made me bid against myself! So in effect I've paid more for the item than I need to.The AI chat system has no option tha...
Customer Support
My item has received 1000+ viewings and has lots of watchers. No bids with end of listing 30hrs away. Is it a good idea to lower the Reserve price now. If bids are made Is the highest bid capped at the reserve price or highest bid? I I remove the Res...
Gas mask
The gas mask has been removed from eBay. Why? There’s another gas mask on sale on eBay from another seller.
Resolved! Seller hasn't sent postage - feedback shows they've done this before
A seller sent me the wrong item. They accepted a return but failed to provide a returns label. Looking that their feedback its seems they've done it several times before. Tried to contact ebay but their automated service is useless, it just says "sel...
When you press a wrong button on return - no way back
i tried a return option and selected wrong reason. Wanted to then cancel the return and do it again...with the correct reason. Cannot redo the return now. Tried 5 live chats...on one thereAI tells me its too late as did not ask for help for Ebay to s...
Private seller funds
so am i right now , yet again private sellers will not get funds to spend after a sale , because we dont use simple delivery , and ebay will hold the money now till item has been delivered , wow ebay you really are using private seller who started yo...
Seller fees v Buyer protection fees
When eBay announced that they were scrapping seller fees paid at the end of the transaction I rejoiced, only to find that they had tagged buyer protection fees onto the begining of the transaction by way of introducing mandatory buyer protection fees...
Resolved! Why doesn't simple postage add tracking no. to listing
Why doesn't simple postage add tracking no. to listing? I've used the simple postage a few times lately and while it automatically marks an item as dispatched, it doesn't add the tracking number, the old postage system with ebay used to add the track...
post office refused la
how do you get a new label as the post office refused the one printed off
Replacement
Customer returned the item for a replacement which was done but eBay keep asking us to refund the buyer and there is no way to select replacement as reason for the return
Delivery
Simple delivery is an appalling way to go for Ebay buyers and sellers. Using Evri and Royal Mail only gives sellers no choice at all. If you insist, which you do, on sellers using your choices Ebay then give us a proper choice. Add Yodel and Inpost l...
Anti Simple delivery as the only option. Poor show eBay.
I am very disappointed to hear that eBay are going to reduce our choices once again. This will stop me from future sales on this site. I am fed up with the lack of choice. It is all about making money for themselves. Whatever they try to tell us thei...
Can’t login
Hi is anyone else having an issue trying to login from browser but can’t login keeps saying eBay account not found? Anyone else having this issue?
Exemptions from ( not so) Simple Delivery
I am under the impression from the email I received today from EBay, that I will still be able to choose to post any item that is under £10 with Royal Mail. Can anyone tell me does this include the “buyer protection tax” that our buyers now have to p...
Resolved! Buyer protection
Is buyer protection compulsory?, how can l cancel buyer protection?
item not received case open. Issue with address, buyer not responding, delivery attempted failed
Dear eBay community , I am writing regarding a case involving a buyer who provided a delivery address where the courier attempted delivery multiple times but was unsuccessful. The delivery attempts are documented and can be verified through tracking ...
Incorrect Postage Option
I created a postage policy for my item with two options: 2nd class large letter from royal mail, and 1st class large letter from royal mail. I recently remade my listing because it went out of stock and I forgot to change the number so it got removed...
Resolved! am I being bullied ?
I can pay this £10 but wording not nice and not sure I'm responsible for delay, perhaps because of his request to change courier with possible cancel sale. Your thoughts please. //ebay message is---Buyer’s message: 'As this item arrived on 7 may, i w...
Change Store URL (changing ebay.co.uk/str/address)
As above, we have recently changed our business name, we would rather not delete our entire account just to change a name, we have changed our username and store name, but we need a way to change the url after ebay.co.uk/str/old-name to ebay.co.uk/st...
Missing Payment
I bought an EV Charger off a seller for £258 and paid through PayPal. The seller changed the method of payment and the original tracking has not completed. I received the item as promised and all is fine. Unfortunately the seller has not received my ...
Wrong packaging
HiI recently sold some table mats which I packed very well with cardboard corners,bubble wrap etc.The parcel was delivered yesterday lunch time.This evening 7th may,I get a message from the buyer complaining that the package was wet and damaged the m...
Got charged but still NO product
On April 1 2025 I was charged $19.89 and another charge of$28.24 at the same time. I have not received the merchandise or a refund. PLEASE send the merchandise or refund.Thank you.
Buyer says they have not received parcel and Evri says they have delivered?
Buyer says parcel has not arrived and Evri tracker says it has, what do I do now?
Not so simple delivery
I sold an inexpensive item over the weekend , and I listed the item with 'yodel store to door'. Today I got paid for the item and discovered that my yodel postage option had been replaced with simple delivery, and that the customer had selected evri ...
Package delivered covered in Blood!
I bought speakers and when EVRI delivered the package, it was covered in blood. Not only that but the package was slightly opened and blood has covered the wires and is completely unusable as it a huge health and safety concern.I contacted the seller...
Custom fee
Item number is :881009826965 seller asked me custom fee which is £50this seller didn’t inform me about this I opened return case but i don’t even have this item because it us still in custom I need to refund my money backkjnd regards
Posting to n.ireland
Hi can anyone explain to me why some sellers in the U.K. will not post to N.Ireland ?
Items inside 100g & large envelope size, still able to be sent with no eBay interference?
I'm yet another seller (albeit with 21 years experience), who has no desire or need to use 'The Simple Delivery' scheme -- and foresee it just adding an unnecessary layer of complication for eBay admin itself. You might say, 'fair enough, it's their ...
Messages
Why can't i find messages in the android app? In help it says that 'messages' should appear in the my ebay menu but it doesn't on mine. Im having to access through old emails
Royal Mail tracking numbers not being attached to Orders
When I buy Royal Mail postage through eBay, the tracking numbers are not being attached to the order and I have to enter the details manually.The order doesn't show any tracking information and shows a status of a 14 day wait for payment! The "View T...
Seller Unresponsive to Returns Request
Hi everyone, I'm hoping someone can help me. I bought a phone from a seller on here a few months ago and it has broken. It came with a one year warrantee so I should still be able to return it. I have the return information which the seller sent me a...
evri delivery update not working
hi guys please could someone help i have a item that was delivered and i have feedback from the customer but evri is still saying out for delivery and my funds wont clear untill evri updates it has been just over a week and still saying not delivered...
Buy now. How do I send someone a buy it now price if it’s on auction only.
Can someone tell me how to send a buy it now price to someone if I only have it on auction.
New posting rules.
Hello I've just read the message from.eBay to say after 20th May you have to use their post method of evri. Then later in the messAge but said you can still use your postal preferences. What the hell are they saying ???. Thank you . T
Need ebay to step in
I bought defective item and I'm been given run around by seller. I want ebay to step in but when I go to the purchase and then more options the ask ebay to step in option isn't there. Please help
Hatching egg policy
Why are ebay removing hatching egg adverts from some sellers but accepting new adverts from others. If the policy is not to allow sales of hatching eggs anymore, how come only some of us seem to be being targeted. I had my latest advert removed with ...
Can’t sell says problem your end
When I try to list an item it says there’s a problem your end?
Seller refused to post item after accepting offer
Hi, looking for some advice, I made an offer on an item, in which postage was included.The seller accepted my offer, then a few days later I get notified via the tracking that the parcel wasn’t collected due to insufficient packaging. I messaged the ...
Parcel returned to seller help
Hi folksI sold a top recently. Unbeknown to me the QR code generated a label at the post office with the wrong name and address on it. The post office attempted delivery (to the wrong place), it was refused and returned to me with "not known at this ...
Item bought but items missing from original listing
HiI bought a item on line an Xbox spares or repairs. When I received parcel some of the items in the original listing where missing. I contacted the seller and he said they were in there. Now I've started a return for refund I'm concerned that when I...
Global Shipping Program Prices?! - Just sold a small item, under 1KG to the US, buyer had to pay £60
I can't quite get to the bottom of this, but I am being contacted by US customers on a daily basis now about GSP shipping prices, I just sold an item for £95 (way under 1KG and way smaller than 64 x 46 x 46) and the buyer was charged £59.80 for shipp...
Over priced item, charged return post on refund
I bought some aquarium water conditioner thinking it was the 473ml bottle by the price, it arrived it was the 273ml bottle, they'd charged me 16.99 for !! It's £13 odd ....they tried claiming of the price has gone up, so I searched and no other selle...
Simple Delivery, buyer's POV
Have already made the decision to stop selling on eBay due to this ridiculous system, but I have issues as a buyer. I bid on something over the weekend and won it; wasn't given a choice of service or the option to use click and collect, and when the ...
Transaction defects.
I have two, transaction defects. One of them, was a buyer who bought, when away from home and asked me to delay sending of a winter coat, if i remember right. That, was at his request and i did call eBay. Who said if it was at 'his' request, it was o...
New postage system
As eBay “ are here to help “ and “ listen to the users “ please enlighten as to why the previous system which was working brilliantly had to be stopped creating all these new issues and endless problems. Alternatively let’s have the option as a vendo...
Refund gone wrong
Hi, I sent some trainers back to a seller in plenty of time for a refund and heard nothing. Since then eBay has said too late for refund. Today the trainers have come back to me from Royal Mail saying the seller never collected the trainers from them...
Faulty product
Pls guys I need help , bought a product from a seller which was faulty , messaged the seller immediately, he said he always for the whole of March to be back first week in April , have messaged him twice already on how to return to the product , only...
just been conned by a seller
i made an offer for £5.50 for a item with s union jack on the advert but later realised it was in China and they have been able to charge me the full £8 and somehow X15 items - which cost me 86.70!!!! *bleep*! and I cant cancel the order as within 2 ...
Resolved! simple delivery
have no pirnter & no smartphone so am i not going to be able to sell on ebay anymore ?
Accessing eBay Israel
Hello all, is it possible to access eBay Israel outside of that country?I have tried the url found by googling - https://ebay.co.il/ - and it takes me to some R&D site but not the usual eBay interface.ThanksAndrew
How can i cancel a cancellation request?
I made a cancellation by mistake, how can I stop this on eBay. I have contacted the seller who is being understanding and help
delivery options
it is obvious EBAY are loosing touch with their sellers, the push towards EVRi is rubbish, they are useless, no customer service at all, so many people have complained, so many people dislike EVRi, why does EBAY not listen, the previous posting syste...
Enquiry from Cina
I have received an enquiry re some Chinese items i have for sale. It's asking how much to post to China. I have replied saying I would need to get a quote and will need postal address. The reply came back as ' waiting for your reply'I can't help bein...
Protection on parcels
I've sold something with simple delivery. When I go to get the label it shows the buyers preferred option which they paid for. So far so good. However, twice the services available don't cover the value of the item and I have a banner at the top to s...
Evri
I see Bay is pushing Evri hard to use them, well if that's the case good luck, why oh why re eBay getting into bed with such a *bleep* carrier, there not a good word said for them, the worst carrier company in the UK and even been on Ripoff Briton mo...
Evri Post
Am i the only person who thinks that Ebay using Evri is a very bad choice? That company needs shutting down. I have had a fair few items i have sold go missing or stolen by the people who work there. They are an absolute disgrace of a company.This ha...
Simple delivery
I got an email saying we will have to use simple delivery. Does this mean we can no longer buy our own postage from royal mail, and arrange for RM to bring labels and collect?
SCRAP SIMPLE DELIVERY PLEEEEEEEEEEEEEASE!
SCRAP SIMPLE DELIVERY PLEEEEEEEEEEEEEASEIt is Terrible and removes control from me as a seller.I want to send by RM 24 TRacked only but the stupid SD injects a standard service that I do NOT want to use.Ebay What the hell are you doing?Sack the idiot...
Wrong postage label bought on simple delivery
Hi guys and gals I was wondering if someone can help I've sold 2 items on eBay but the labels I've bought are for royal mail large letters but they should be small parcels how do I cancel those labels and buy new ones for small parcels?
Mandatory Simple Delivery / Royal Mail Collection
I have just realised that the option to custom postage is being removed. I currently sell all my items by using the Royal Mail collection service. I am able to leave items in a safe place to be collected. I also don’t print labels, the postie brings ...
Resolved! Yet another Simple Delivery Query
So, first time as a seller with the new Simple Delivery Query. I always offer a lower amount of postage than it costs me. My listing stated postage of £2.99. Buyer has just paid but I don't know how much they paid for postage. If it was more than the...
Postage Labels.
I recently sold an item for which I received £2 but because the label wouldn’t work I had to pay for £2.80 to send it yet eBay have already charged the buyer for postage. How do I get my postage money back. Trying to contact eBay is impossible - you ...
Cancel Postage label after buyer asked for order cancellation?
I sold an item yesterday and just got the automatic ebay postal label and printed it out, now, an hour later, the buyer requested order cancellation, so I cancelled the order and refunded. But how do I get a refund for the postage label? The cost of ...
Subject: Clarification on Return Label Case.
Subject: Clarification on Return Case: Hi all,Can I ask for clarification that I understand correctly?Earlier today, I received a message from the buyer requesting a refund because he refused delivery of his order due to an additional customs fee cha...
Yodel and ebay parcel size
Has anyone had a problem with sending a parcel. I originally chose store to door through ebay, yodels sizing is completely different. What I paid for through eBay was a large suitcase, this size is only for door to door. I didn't want to take to stor...
New Simple Dlivery Postage option
I cant seem to find a way of getting Ebay to charge for LETTER RATE, they start at heavier and thicker items. Where I used to charge a customer 95p to post them a postcard Ebay seems to want to charge over £2. This will put buyers off. Especially as ...
Simple Delivery
What happens if what I deem an appropriate amount of packaging, is not what Ebay thinks and so my package ends up too heavy or big because the item was borderline between weight/size bands?
ebay is not allowing me to complete my bids.
There was a problem with an eBay internal system or process. Contact eBay developer support for assistance
Simple delivery - sigh
Why is there no option for a letter sized order? For a while now I have been selling items that only require a large letter stamp but the simple delivery option doesn’t allow anything that size. My customers are not going to pay £2.70 for postage whe...
postage
I want to send a 4.5kg parcel. ebay pages show 2-10kg parcel 5.64 evri and 6.65 royal mail. then 1-15kg 7.26 evri and 10.55 royal. but these options are not on their simple delivery. its 2kg then jumps to 20kg. which is more for buyer to pay than sho...
Ebay has turned into thieves
Ebay is now holding our funds until they see fit to release them and then we have to initiate the withdrawal! They say its for us but it is pure theft so they can sit on the interest payments. They are now going into our private funds and purchasing ...
Simple Delivery, Oversized items...Am I missing something obvious?
As an occasional seller of random things the Simple Delivery caught me off guard, I'm currently trying to list an item larger than is listed in the SD options of sizes. I would have previously used my own choice of courier but now I can't even see an...
BUYER PROTECTION FEES KILLING SALES AS A PIVATE SELLER
BUYER PROTECTION FEES KILLING SALES AS A PIVATE SELLERDoes eBay want private sellers? It appears to me that they do not and/or are trying to force people into becoming business sellers. This is my last year selling on eBay, fed up with the constant c...
Offers not received
How is it that when I go to 'Review all offers' I see offers made that I never got a message of or can find back in the messaging ?
checkout issue using balance
At check out last week, I was unable to use my eBay balance (grayed out). Today the option returned, but only up to £5.8 can be applied. I have a balance of £150 and can withdraw it without any problem. Any idea?
Simple delivery - editing postage to cover expenses
Is it no longer possible to edit the postage costs on simple delivery to cover packaging materials? Ie boxes, tape, paper, ink. If so I doubt I'll be using ebay much longer.
Item didnt arrive after item stopped moving during tracking
Hi All, In January I sold an item in the UK which was destined for Taiwan. I printed off the pre paid evri postage label provided by ebay and sent it on its way. A couple of months down the line the buyer has been in touch to say the item has not arr...
How do I opt out of Simple Delivery?
Can anyone tell me how I can opt out of the awful ebay Simple Delivery? Thanks
Not profitable transaction
HiI recently sold a brooch for a small amount of money, having listed it as costume jewellery. However, while preparing the parcel, I discovered that the brooch is actually made of 9ct gold.I'm unsure how to proceed in this situation. Should I cancel...
Counterfeit Dyson
I bought a Dyson hairdryer in August 2023 it blew up recently. As it was under warranty I returned it to Dyson. Dyson tell me that it’s counterfeit. What can I do?
Terrible Service
This post is regarding an unresolved issue with a shipping label from EBay for a parcel that has been paid for by the buyer. Despite being promised a new label after contacting customer support, I have yet to receive it. This delay has left me unable...
Return not received in time
I returned a parcel.to the seller on Tuesday 29/4,via my local Evri shop.The package had to arrive back to seller by today Wednesday 7th May.I have tracked my Evri package,to find it was still at their delivery depot.Can i claim compensation from Evr...
Submitted Wrong Tracking Number
I need some assistance as I cant get it from EBAY. I have sold an item but the funds are on hold due to delivery not being confirmed. I have had confirmation it has been delivered but due to my error on the tracking number I submitted this has not be...
Selling on Ebay a moan
So Ebay want you to pay a shop fee, pay a sellers fee on every item and now want you to pay to advertise and punish you if you dare not to take them up on this wonderful offer ! Wow there won't be a pot to p*** in at this rate. I'll be down to pennie...
Resolved! Buyer is not able to collect a Collection Only item. I cannot post. Will I be charged if I cancel?
As title says. Buyer won bid on collection only item and is badgering me to post the item. Will I be charged if I cancel an order that the buyer is unable to collect? Bidding has closed after one week and I desperately need to clear my house so, idea...
Stick with eBay!
"Buyer" , after agreeing a two-for-one deal conned me into going off-piste with “Please send me your email address and will sort payment” then making plausible requests about payment method (would I prefer BACS or Paypal). He sent a deposit so I was ...
Where do I Find My £5.00 Voucher ?
I have just downloaded the ebay App with the promise of a £5 voucher. However, I cannot find it anywhere in my ebay account. It has been suggested that it could be found within the "My ebay" section using a desktop PC, but as far as I can see, it's n...
QR code won't scan at post office
Had 2 different codes now and both not working
Duplicate order
I ordered an item , but later noticed two of the same item in my purchase order history. Thought I had made a mistake at first but later noticed the second order hit only seconds after the first and the item was for 100 pieces each so if I wanted two...
Why is a seller asking for my address to return an item?
I bought an iPhone from a seller who never disclosed that the battery and display were not genuine, and that the phone was under an administrator. I asked to return and he was being very reluctant saying that the battery is genuine, and asking weird ...
Resolved! Disability discrimination
Hello,so I ordered the large item that arrived in awful condition. After rude messages from seller and escalation to eBay finally got a return label. Now despite eBay promises they will ensure collection, seller issued a label only and they expect me...
proving my age
I’m wanting to buy a reciprocating saw but I’m having difficulty proving my age
Can’t add tracking
I always send my parcels directly from the post office. I have just posted my lasted parcel but there is nowhere to add my tracking number. I am worried I won’t get paid if there is no proof of delivery. This has never happed before
I cant find my purchase details of a ' Francis Bacon' lithograpgh i bought a few yeras ago
A few years ago, past the purchase history cut of date... i bought a piece of art work by ' Francis Bacon' which was a lithograph, i am now needing to know when, who the seller was, what year, how much it was etc. Any details would be very much appre...
Cannot get prepayed label to Jersy
Client from Jersey purchased an item but I could not get prepayed label via Simple delivery. I bought a new Royal Mail label. How can I record the actual track number , so I will get paid when it is delivered. Has anyone experienced such a situation?...
Not all Items in basket showing at check out
Not all items in my basket(19) are showing at checkout only (12).all are in stock items when check.any ideas?
Delivered parcel missing
A parcel I sent to a buyer was delivered and marked as delivered by track 48, a photo was taken when left. She said its missing and doesn't think neighbours took it in. If she asks for a refund where do I stand with this, do I have to give her money ...
Item delivered to customer by myself but can't put update status to delivered, so get payed out.
I have sold a item ,it was collection only but as I was going past the buyers house I have dropped the item off, I now unable to mark as dispatched and receive my money . regards
Shipping costs not on invoice
I’ve noticed on a number of my completed listings recently that the shipping field is not being populated automatically with the shipping cost shown in the listing and I am having to fill the field in when sending the invoice.has anyone else had the ...
vat and private sellers
I am a private seller.I have used ebay to sell items I have collected and owned for years (So all second hand). They are sold within the U.K. None of them have been specifically purchased for resale,and many are years or decades old. Ebay requested I...
What's going on with postage?
I'm a small private seller (different account only using app on phone), I've had a few (originally 70 but decreased to about 25 now) items on BIN for several months (listed until sold), I've factored postage (usually RM Tracked 48 with collection fro...
Marking item as despatched
Hi, I am an experienced seller, however I haven't sold something on Ebay for approximately 9 months. Today I sold an item and posted it/paid for postage as usual at my local post office. Now I see I no longer have the 'mark as dispatched' option and ...
How do i get buyers address to post item to when the only option is prepaid label no printer
How do i get buyers address to post I dont have a printer so cant do prepaid label
Buyer Wants Different Postage
I've just sold an old video game, with the postage set for a padded envelope. However, the buyer has asked that I instead use a box as they are concerned about damage in transit. I don't mind doing this, but I'm concerned about the postage label not ...
Resolved! I need the postage fee deposited in my account before I can ship the item.
Why is my payment held? Since when has this stupid service turned backwards. I need to get paid the postage fee to buy the stamp otherwise I could be short changed.
VAT on buyers fees?
I bought a secondhand item from a UK private seller and I've just noticed that ebay have charged me VAT on the so-called 'buyer protection fee' (see screenshot). I've looked through all the T&C's and as usual they are quite ambiguous such that it say...
Advice on buyer collection timeframes
Hi all. I sold two large items Sunday 4th. The buyer asked if I could hold them for 2-3 weeks. Initially I accepted then discovered payment doesn’t complete until the buyer collects. I’ve exchanged several messages today asking for a confirmed collec...
Resolved! Hi my all cooking vessel not working on this induction that way I’m return
Hi my all cooking vessel not working on this induction so thats why I’m return this item pls.
Simple Delivery Insufficient Options
So i get you guys probably have some circle jerk deal in the background with royal mail and evri in order to heavily push using their services, but, the simple delivery options are not sufficient in the slightest There is no option to get a signature...
Seller closed my case after I rejected a part refund
The seller has rejected and closed my case of return. Because he has closed it ‘somehow’ without my consent I can’t appeal or even ask eBay to step in. It’s a lot of money and something that was advertised incorrectly and that I don’t want. What can ...
edit a listing
How can I edit a list and change a price
Stolen item for sale
I have spotted an item for sale on eBay that belongs to me. I am satisfied that the seller is not the one who stole it and acquired it in good faith. I have contacted the seller to inform them of the situation asking them to remove the item from sale...
Refunds
Ebay has given 2 refunds from my balance. But I've never been paid for both items in the first place. So how does this work it's baffling me.
Resolved! Number of views have disappeared.
I had a few items listed that had all been viewed various amounts of time. Yesterday I listed more items for sale. Earlier today I noticed that they also had all been viewed. I've just looked again to see if any more people had seen my listings and e...
My item said “ UK stock” which is important to me. I now see it’s being posted from China
I ordered a classic British item from the 1980’si deliberately picked it ( lots of choice) as the photo said “UK STOCK”I now see it is being sent from China. I don’t want something from China. I feel it has been missold. How do I complain?
Guest account no email
What should I do if I have ordered a package(s) on a guest account that does not have an email linked to it and only a phone number?
No reply
I have sent multiple messages to a seller in regards to a ride on mower i won and it said cash on collection that's fine but he will not set a date for me to collect it now won't even respond to my messages what should I do many thanks
Auction vs Buy It Now
Can a seller change an auction item to a Buy It Now item?
Account restricted
My account has been restricted,I have been trying to resolve this matter, I known not why, any assistance appreciated,I have added my bank details as suggested, I cannot find any communication in "my messages". Thanks in anticipation Keith
Sold item with bids and ended sat in the unsold section.
why is a Sold item with bids and ended sat in the unsold section. Buyer wants to pay and I want to send
Very disappointing
Ebay is not releasing the fund of my buyer and there is no way I could contact them. So frustrating. I am chasing them from last so many days but nothing happned
EBAY STEALING MONEY FROM THE BUYER
Ebay are stating that they will not return my money for not receiving the goods from a scammer that is using ebay and they suppo
relisting items more than 90 days old
Hi I have some car parts which went unsold and now want to relist them but I cant see them as there seems to be a maximum 90 day period. Any ideas how I can get them back as I spent a long time confirming their names and part numbers?Thanks
What's going on with Simple Delivery randomness!
I've just listed 3 game boy games. The first two only gave me Simple Delivery as an option, but one of them allowed me to do "Custom Postage"...The only difference is this one is £10 and the others are £15, BUT it can't be a price thing as I've also ...
Item for sale
I received an offer for an item, I didn't accept or decline the item but it is showing I have sold it. I received an email saying I have made a sale and giving me details for posting the item out. I am new to selling on ebay. Is this normal?
AI images - will ebay crack down on this & what about "Doesn't match photos" returns?
If Ebay's AI descriptions weren't bad enough, I have noticed recently that some (lazy) sellers are now using AI images instead of taking photos of their items... I cannot see a policy directly relating to this issue, but really hope ebay crack down o...
I can’t place a bid
Hi any one know what to do when I want to place a bid, but it won’t let me and tells me to contact support. How can I fo that?
Postage changed after purchase
Has anyone noticed any bugs with the purchase process since the recent changes? I just made an offer for an item of £8, seller had two delivery options; £4.59 delivery in 2–3 daysRoyal Mail 1st Class £2.70 delivery in 2–3 daysRoyal Mail Tracked 48 I ...
Resolved! Can't Mark item as collected
I sold an item which was to be collected. I've only just discovered that cash is not an option so he paid via the app and it took the postage costs from him as well which I refunded. However, I can't see an option to mark this is collected. In all th...
