Seller not honoring the warrenty that came with the product

[brendsween]

Hi can anyone help me resolve a problem i have I bought an electric scooter from a seller and it came with a 2 year warranty ive owned it 10 months and in the first 2 weeks of purchase it had a fault I contacted the seller and he was very helpful and sent me new handle bars whitch I changed over myself and everything was fine 9 months on and my stem on the scooter has snapped I messaged him saying my warranty should cover this and he told me the technician said it can't be fixed and hasn't spoke to me since .....this is clearly a faulty design or factory fault can anyone tell me what I can do next ive tried to contact ebay and just keep going around in circles I don't know how to contact ebay to get some help can anyone advise me please many thanks 

Brendon

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  Unfortunately after 10 months,  you'll be too late to claim from your payment provider.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@brendsween