23-04-2025 7:51 AM
Purchased perfume & it’s nothing like the original either in packaging or smell
23-04-2025 8:38 AM
Start a return on here:
https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041
select "Doesn't match description" and escalate it to eBay after 3 complete working days to get a full refund.
23-04-2025 9:43 AM
23-04-2025 10:00 AM
They wouldn't be able to do that if it was opened within 30 days and the correct reason chosen. But you could contact ebay and see what they say about getting a refund. You can request a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Or contact your payment provider and ask about a refund or chargeback.