Member To Member Support

Selling to a brand new account

Hello, I'd like some help with an item I sold that will he shipped via the UK distribution center. My concern is it's been sold to an account that's been made today with 0 feedback so I'd like to know what protection I have vs a potential return scam...

ebay have sold my book twice what do I do? 2 buyers have paid

Mark a sold item as paid for

Hello help pleaseim trying to mark an item as paid for by the buyer - collected and paid for by the buyer the system says item marked as paid for but with a red exclamation mark but then still shows as payment outstanding - I’ve tried to speak with a...

Simple Delivery Price labels for parcel weight

I am wanting to sell off small craft items but the size of 4cm depth is bigger than the large letter size allows, so I will have to use parcel size. ( RM allows 2.5cm and Evri 3cm)I see from Simple Delivery that the price of £3.44 is Royal Mail 1kg. ...

Unable to list or relist - something missing-delivery service

i have been unable to list or relist since yesterday. getting message-looks like something is missing - delivery service. I sell postcards/photos etc. small envelope. post box within 100 yards. 90 years of age. no transport. use my own stamps. This s...

Qr code when scanned didn't print .

Qr code when scanned didn't print. Yet it's showing despatched on my order.Also a tracking number has appeared on the order too. Which is not being recognised by eBay.I've sent the order now by royal mail so as to keep the buyer happy.How do I now ge...

Postage

Hi everyone, do you know that you don’t have to use simple delivery ,you can use your own method to post packages.

Opting out of 'Simple Delivery'

Hi. I am an experienced (private) seller of low-value memorabilia items which, individually, are virtually weightless and size-wise easily fit into a normal C6 envelope - all net proceeds to charity. Historically, I have mailed to UK buyers at the pr...

Postage issues when creating a listing

Hey everyone! I'm having a bit of an issue when trying to create listings using the single listing tool. When I try and add a postage option, it initially gets added to the draft but then it removes itself after a couple of seconds! Additionally, if ...

Resolved! return cost local collection not as described

hi i brought a bike it was discribed as 53cm frame size the bike is a 1957 raleigh they came in 2 sizes21" and 23" 53cm is 2mm off 21" so i assumed ebay only had options for cm or seller at a glance thought it was 53cm when measure frame size which i...

Counter offer issue.

I have an item listed for £4.50 +85p postage Had an offer of 3.25+85p postage Tried to counter at 3.75 +85p postage eBay stating I cannot as above BIN price. How does that work?

How to inform ebay that I'm collecting item in 3 weeks time as agreed with seller?

I've won an auction for a kitchen. Agreed a date with seller for 3 weeks time, and will be paying cash on collection. Also agreed with seller.I'm concerned because eBay keep sending me messages to pay.I've messaged the seller to arrange the date and ...

Speaking to an agent

Does anyone know how you actually speak to an agent now. The chat feature is a load of *bleep* now it keeps saying no when I ask for agent and when I click on contact us I get nowhere. This new eBay buyer protection is a load of *bleep* when you can’...

Bladed items - i dont sell bladed items?

Hi everyone, i keep getting listings removed under the bladed item policy, yet the items are clearly not bladed.I sell parts for machines but non of the item include blades.Has anyone else been getting the same issues?I have been told Ebay are using ...

Simple Delivery Dimensions

I am trying to create some listings of items over 70cm long but Simple Delivery does not offer a choice of postage for longer than 61cm. Any thoughts whether there is an option to choose ParcelForce or similar courier?

Trying to buy a bladed article (hedge trimmer) but I have no credit card to verify my age

This is another lazy eBay rule. eBay knows I have been a registered member for 20 years therefore why am I being questioned now?

Verification

We are considering changing the name/contact details of the person on our account but concerned at the risk of suspension while the new details are verified. 1. What is the risk of our account being suspended while the new details are verified? 2. Ho...

Return Postage

I recently purchased a wheel via ebay the wheel was not as described and i initiated a return. the seller accepted and provided a return postage label. The return postage only covered weights up to 1 kg. The wheel weighed 6 kg and i used a courier at...

Very high- order not received

Hello. I’ve been selling sports cards on eBay and have recently got a message from eBay saying my order not received level is very high. With every order I get proof of postage at the post office to prove it’s gone off from my end. I cannot control w...

Hidden listings

I have a problem. I have received a message from ebay saying I have listings that are not compliant with the knives and bladed items policy and these items are hidden. The thing is I don’t sell any bladed items and have never done so. I wonder what o...

refund

my refund process was sent back to original payment method. but as its been so long since i ordered and ive been getting scammed ive had a new card but same account number you have sent the refund back to the old card number which is invalid.

receiving a call from ebay customer service from abroad

Hi there, I need to ask a question about a return and all I can get is the bot assitant on the chat directing me to receive a phone call, which is fine, except that I get called from abroad! And my phone plan does not have the allowance for those cal...

Items purchased missing on my purchase history

I have purchased 4 items all paid for, 2 items that not arrived and are missing from my purchase history and two other items that have been paid for and have arrived and are not in my purchase history

I cannot mark item as collected even though I have the money

Can anyone help please? The same buyer bid on two auctions and came to collect both. The QR code would not work when they collected the item (the first one did). I typed in the number and it didn't work. I went to desktop as ebay says in order to say...

Refunds

I need to refund money and the buyer return the item but I haven't received the money yet as its still in my funds but not in my account,do I wait until it's in my account until I refund?

can i use a Paysafe voucher as payment method on E Bay ?

is the Paysafe voucher acceptable as a payment method on E Bay purchases ? if so what is the correct procedure

Offensive material policy email, but item already sold (not posted yet)

Hello All, This afternoon an item got sold and I downloaded the postage label, but some hours later I got an email saying the listing was removed due to the offensive material policy. Is it still safe to post the item and will eBay release the funds,...

EBay full of Scammers

Too many idiots now on EBay ruining this platform.Amount of times winning bidder does not pay up becoming so frequent that you can’t sell stuff here anymore. Also buyers not being honoured with their winning bids due to dodgy Ebayers is also becoming...

No collection code and funds on

Can anyone help please? Buyer collected item and will not respond and give collection code. My funds are on hold and I can’t get to them because of this.

How do I cancel a Royal Mail postage label?

Is there a way to cancel a Royal Mail postage label as a seller? I've tried following the steps in Seller Hub to cancel the label but it's saying the label can't be cancelled. I ordered it in error, just clicked a button to get buyers address and it ...

Never received my item

Hi. Can anyone relate to this issue. In December I purchased a motorcycle fuel tank on eBay . And paid instantly for the item at a click and collect delivery. But for some reason the store would not accept the item. I didn’t know about this until abo...

Klarna failed payment and Ebay has stolen my money

I attempted to order some items on Ebay and using Klarna, I paid less than £11 for them and I get £11 taken out of my Monzo, thinking it was done but when I went back to the Ebay app, the fricking thing said that the payment method failed!. I checked...

I DO NOT USE EVRI !!!!

I refused to use Evri. I asked the buyer for a full address and sent the goods 1st class via RM How do I mark that I sent an item?The eBay system gave me until the 28th to send the item, which I have already done.What happens to my money if I do not ...

How can I block a nuisance bidder from bidding?

I have had experience with a nuisance bidder, can that buyer be blocked from bidding at the last moment of an auction?

Return address

What happens if the seller gives you an overseas return address ?

Listing put on hold because of review links put on listing missinterpreted as selling outside eBay

I added web addresses for 2 reviews of an audiocable I am selling to help buyerseBay's AI system missinterpreted as an attempt to sell outside of eBay.As there is no eBay contact info that I can find to appeal this decision I have been forced to remo...

Collection in person has taken place

Hello my ninja air fryer was collected on 26 April. I didn’t get a QR code or collection 6 digit.how do I get the funds released to me please?

Can’t select Royal Mail 87p postage

Hi, I sell Pokémon cards so they’re pretty small and light I’ve sold over 400 and I use the 87p Royal Mail 2nd class letter option as that’s what I send them in - a small brown do not bend envelope. I’ve always done this never had any issues but I ca...

Imitation watches

Hi, I have inadvertently got a imitation watch, found amongst other items bought as a job lot at a car boot sale.The watch is too good to throw away, as it looks good and keeps excellent time.however I know that it is against the law to sell such ite...

Feedback profile - how to reply to positive feedback

Feedback profile - how to reply to positive feedbackthe option seems to have disappeared, any advice would be a great help, many thanx

Ebay Return Label

The Ebay Return label is inadequate for the size of the return package. The post office will not accept the item as they say it is too large. can ebay provide 1 of 2 labels for the single return or can i send it vai my courier of choise and upload th...

How do I post my item without using ebay postage?

I do not own a printer or smartphone and I am worried about the new system, how do I post to my buyer?

EBay says I do not ship to the uk

I would have made several sales this weekend but when they try to buy, eBay tells them I do not ship to the Uk. I am in the Uk and all my shipping is worked on that!

Sales gone down completely, no idea why?

I was doing fine until kast month, since ebay added buyer protection fee ny sales have gone down completely though i have knocked the prices down accordingly.

fraud by e bay

here we go again i sold an item for £10 PLUS postage which was just over two pounds , that would make a return to me of just over £12 .. what's my balance ? can you guess ? £4.12 !!!!why are e bay now so poor at this ?

Resolved! New Delivery System

Hello, Just sold some items on eBay and confused on how to deliver them. In the past I would just post via Royal Mail, but now I am getting prepaid labels with QR codes attached, one of them says Delivery via Evri has been selected by the buyer. Can ...

Vehicle selling how to do it

How to sell a vehicle

Part number error

Hi, I am entering a part number but keep getting an error message saying only 1 value must be entered for a part number. I have tried everything but it still won't allow me to list the item. Anyone else had this problem and can advise what I am doing...

Resolved! Is the option to offer untracked Royal Mail 2nd class coming back?

I sell things, trading cards for example, which sometimes sell for £1. Buyers are content to have them sent untracked. Unsurprisingly, because this costs 87p. Some people buy more than one and they all go in one envelope.The cheapest tracked is £2.70...

Hi,i have been asked for my email address by a seller to pist my item i'm sure this is'nt allowed

Hi i have been asked for my email address from a buyer i'm sure this is'nt allowed any suggestions please on what to do

Search purchases

Great that I can find purchases by year but I buy many many items per year and I don't recall what year exactly it was.So the purchase history search facility is a bit totally useless don't you agree?

Obviously fake buyer has bought something I’ve listed

Someone has purchased something I’m selling but I don’t want to send it as it’s an obviously fake account. Has >10,000 reviews all identical. Has reviews from other accounts that have over 1million reviews and when I google the name and company it ju...

option to sell two items together and individually

hi, can I have an option to sell an item as a pair and also individually? thanks

Credit card age verification

I have reduced my shopping on e-bay since they stopped taking Amex. But I have just tried to buy some garden prunters. I was going to use my debit card to pay. Age verification is needed which has to be by credit card. Fair enough but my credit card ...

listing personalised

i cant list a personalised items I cant get the drop dowun box for the personal messege could someone call me i have spent nearly 8 hours trying

Postage label

i’m trying to understand why I paid postage twice

Car Selling and then not being picked up

I've tried to sell my car six times on e-bay. Each time someone wins it, they either don't exist or can't be bothered to pick it up/pay. I tried to leave negative feedback, but the only options were to give positive feedback, so I tried to write some...

Exchange rate isn’t matching up

I went to buy a new phone but it was in dollars ($218)but said that in GBP it was £163 and the postage was free but when I went to pay it said it was now £170 although the price in dollars hasn’t changed and i searched it up and $218 is still £163? A...

Resolved! I want Royal Mail to collect my parcel, like I always do. How do I do this now with Simple Delivery?

I always buy my Royal Mail postage labels on the Royal Mail website and "Book a Collection". However, with the Simple Delivery that we have been forced to use, I cannot work out how to let the Royal Mail know to come and collect the parcel from my ho...

F

This is completely useless as usual why do website always make it hard, especially when it involves money you at along with all the other websites in the world should be ashamed of yourself

Extra postage cost

How do I invoice a buyer who’s already paid for an item the extra postage cost to the Channel Islands Shes happy to pay the extra ?

Remove iffer

I sent an offer for item with a couple of hours remaining. The offer wasn’t acknowledged now as the uitem has reset to 18 days would like to remove my offer.

Can't update my details and can't contact support. eBay is disintegrating before my eyes.

I keep getting emails from eBay to update my details and until I do my payouts will be on hold. I have followed the link and updated the details, I checked everything thoroughly. So the problem is not on my end. Tried to contact the support and there...

im trying to buy garden pruners but ebay wont accept my proof of age im 66

ebay wont let me buy garden pruners and wont accept my card as proof of age

using my own postage stamps

Hi guys can someone give me some info regardsto choose one's own post stamps, *************************************************** Tried to contact ebay for about one hour , but it gives a load of messages that takes you around the world tells you eve...

fees

Why does Ebay immediately take refunds from the sellers balance and not from the pending transaction when the refund is for a pending transaction ... more profit for Ebay (which is ALL they are concerned about!!) on the interest they gain for holding...

Cancel postage label

I don't live near an evri drop off point but have been getting charged for the label even when I don't use it, I tried cancelling it within a couple of hours but it said I could not cancel it. I will stop using eBay if this continues as I am out of p...

New system

I have yet to meet online or in person anyone buyer or seller who likes the new Ebay charging system. For small inexpensive items, especially, it is becoming uneconomic for both sides. We used to be a trusting community. Ebay should allow buyers to o...

Account mixed with my husband's

My husband orders with his email address. I then get his messages through my emails. How can I stop the link

Payment still held???

I sold an item which has been delivered, had positive feedback and tracking confirmed by carrier on Thursday 24th, why is payment still withheld please?

About my refund

Hi my name is ahmed saleh,i just order the tv box from ebay,and i received the box thats doesnt work,i contacted the seller and i told him that the box doesnt work with proof for my tv,and i told him i want my refund and he gave me go ahead to create...

Item counterfeit

Hi, I ordered some it cosmetics cc cream, it is not a genuine product, I have contacted the buyer and stated it is not a genuine product and requested a refund (via msg) I’m not sure how else to request it. There also is no option on eBay to speak to...

Notifications

I was trying to update my notifications preferences and it stats I need internet connection which was already turned on, I am getting the same email twice ,

SIMPLE DELIVERY - inability to combine postage means I'm having to refund buyers from sales!

This 'Simple Delivery' scheme is driving me bonkers. I have no option but to use this scheme, but it really doesn't work when it comes to buyers buying mulitple items (in auctions). I list postage as 'large letter up to 1kg' (which is the next stage ...

. im trying to re list an item that never sold keeps come up unknown error i

trying to list an unsold item keeps coming up woth unknown error

Resolved! Is it free for private sellers to sell motorcycle parts on eBay ?

Is it free for private sellers to sell motorcycle parts on eBay? It`s a simple enough question, but I`m blowed if I can find an answer through Ebay or Google.If it`s not free.. what are the charges for a prive seller of Motorcycles ? I can`t make it ...

Counterfeit PS4 Controllers

Beware a seller is claiming to be selling original PS4 controllers. They are fake and have conformation from PlayStation.

Request to list more items - query

Hi, I'm trying to sell an item but I keep getting the error message below:- This listing would cause you to exceed the amount you can list. You can list up to £3,700.00 more in total sales this month. Please consider reducing the starting price or re...

Feedback

So yet again I was scammed on eBay with a item that was supposed to be new when it are the item was clearly well worn with a massive rip in the of back the item lol got a refund from eBay, however I did the feedback honestly to warn others buyers and...

Sending an Invoice -

Can someone explain what the following message means. It has only appear over the last month is is very frustrating as I can send an Invoice or combine items bought into one Invoice - 'Invoices cannot be sent for items where eBay manages all or part ...

Collection code

Can the buyer still print the collection code? I have had two buyers who have been unable to get the number when collecting my last buyer said they were never given a number when I contacted Ebay customer service disagreed with me and said they have ...

Resolved! Cancel bids

I’ve currently got hoax bids on two items. Can I cancel these bids without having to remove the item for sale?

shipping

Hello, I sold an item for which I was charged for shipping after the buyer paid. Could you please explain why?

Now registered as a business seller. Are my auction listings still visible internationally?

Hello. Today I registered as a business seller and apologies in advance for taking so long to do so. Please can someone advise if my current auction listings will still be visible internationally? All my auction listings say I sell worldwide but I am...

My customer has paid cash on collection. How do i mark listing as paid for and collected?

My purchaser has paid cash on collection. How do I now show the customer has paid on the listing and remove it from showing "payment not made"?

in app discount voucher

anybody tell me what an in-app only discount voucher is? worth a tenner off a purchase of 50 quid or more, does it work on a normal paypal paid item bought using a computer ebay acc? thanks

the goods were delivered, there is a photo of the delivery. The buyer's bank opened a dispute and ma

the goods were delivered, there is a photo of the delivery. The buyer's bank opened a dispute and made me guilty for the delay of the goods, for which eBay froze my money. Is this not fair?Parcel=87RNK1102857A025.Tracking-EXWM6A

Item not as described

Hello recently i received a email from ebay that i am high rate items not as decribed the problem is not that my items are not as described but the buyers for diferent reasons(dont like,change their mind,find cheaper,etc) are able to open return only...

Click and collect confirmation email not received

I have two Item purchased via Click and collect. I have received Royal Mail confirmation they have been delivered. When I went to collect although the items have been received they store will not release them as I have not received the Easy confirmat...

Return Label

Hello everyone,A buyer wants to return an item, I've purchased a return postage from Royal Mail but I am unable to attach the code on the return page. Kindly advise on what to do, please. I have till tomorrow to sort this out otherwise, eBay will iss...

Postage options

When I try to put second class standard postage on my listing, it doesn’t work. I can add second class large letter up to 750g but not a small letter up to 100g.I have posted hundreds of items before so I know what I’m doing but now I can’t list anyt...

Returning an item collected

A lady collected a 5ft tiffany lamp perfect,shown working,now wants to return it but me to fetch it, i can't, she has opened a case falsely saying defective but she saw it was perfect, i said ok bring it back for a full refund but she wont,now what

un ordered item delivered to me

Hi Folks ,I recently received an item (not a cheap throwaway) that I had not ordered via e-bay.I called e-bay and they could not find the tracking number from the Royal Mail label on their system.It had a RM tracked label with my name and address but...

Sumup charge

Hi, I’ve received a £30 Sumup charge ‘eBay’ my bank statement. I have no idea what that could be and how? Haven’t bought or sold on eBay for months.

Collection only

I ordered an item by mistake, collection only I didn't see this until I paid for it,I've tried contacting the seller to cancel this transaction but they are ignoring me

I feel like there’s a scam going on I keep sell item on eBay and then the customer cancel the order

I feel like there’s a scam going on on eBay. I sell an item on all and the customer cancels the order and I get stung for the 11% eBay fees because it’s a promoted item I give the full refund to the customer. This has happened to me three times now W...

How can I actually SPEAK or chat to a human being ???

EBay just send you round in a never ending loop

Feedback removed.....!!!!

Ok so i brought a jacket from japan for my son as he wanted the same as me upon arrival the jacket is nothing like the listings pictures i left a negative and the seller had it removed....!!!!! how is this allowed to happen? is ebay embarrassed that ...

Resolved! Send item to buyer

I posted item to buyer today. I selected to print an EBay postage label in error. However, I used my own Royal Mail Label which I paid £8.15 for. The eBay label was £2.70. I selected free postage on my listing. Can I get a refund for the eBay postage...

Funds on hold

I sold a coat on 29th March. Paid for Royal Mail tracked, small parcel but when I went to post it, it was a medium sized parcel. I cancelled the postage and paid again, to post as a medium parcel. Stupidly I didn’t keep the postage receipt and didn’t...

I've had my account restricted and want a payment? I've not sold anything can't speak to a human

My account be restricted and eBay asking for payment to un restric for a refund I've had? Can't talk to a human not happy what can I do?

SALES DROPPED SINCE THE BUYER PROTECTION ?

HAS ANYONES SALES DROPPED SINCE THE BUYER PROTECTION

Has eBay effectively stopped selling vehicles?

Been a while since I browsed car and vehicles for sale, so was shocked to see that there are practically no vehicles for sale on eBay when it used to be full of them, almost to the point of being spoilt for choice. So, as per the title, has eBay effe...

Refund someone with buyers remorse

I am a private seller sold a external hard first the buyer claimed it was faulty ( I advised to format and try again) also a file that corrupted can make downloads difficult until it's identified. Then I'm told it's broken ( offered to replace) then ...

Item not get the buyer

I already sent the item with in the time but the buyer still not get the item

Error with 'Delivery Service'

Hiya, I am trying to list an item, if and when sold it will fit into a 'letter' sized envelope I have also selected 2nd class, but an error 'Delivery Service' is stopping me from listing the item. It's do i have to select prepaid service now??

Only given a partial refund

I am sure this is not legal, I purchased an item that only worked for a few weeks. The seller offered me £3, althought that was a fraction of what I paid. However, I returned the item with a picture requesting a full refund and the seller fraudulentl...

Problems setting up seller's bank account

While attempting to set a seller's bank account manually, the web page allows me to enter the bank sort code and bank account number, but the account name field is protected and I am unable to enter anything. Does anyone know why this so? (I don't do...

Listing

Why do I keep getting an error message ‘Delivery Service’ when trying to complete my listing?I am using the ‘sell similar’ function from previous listings and not changing my delivery items

return

hi... i returned a micro sd card that was faulty. printed off the qr code and had it posted via royal mail..claimed it was out for delivery over five days ago but still not delivered.. the seller does not respond so thats pointless..royal mail and eb...

unable to sell

Made a listing to sell something and got the message below."You’re no longer able to sell on eBayIt looks like you haven’t met the minimum requirements to sell on eBay, which means you’re no longer able sell on the site. You should have received an e...

Guest Purchase Refund

Hello there, so I do have an eBay account but accidentally made a purchase without even really realising that I wasn’t signed in. The two items I purchased were described as authentic and real and there were no negative reviews that I could see. Day ...

How can this old penny be worth almost £1k?

How on Earth can this old penny be worth almost £1k - there is no product information with it defining why it is rare and worth so much. At best it can only be worth pennies.

Selling a property in Portugal

Dear members:I'm selling a property in Portugal for £223.000.00. Ebay is adding to the final price the Portuguese VAT of 23%. The reality is that in Portugal, we don't pay VAT when buying a property, unless it is a business, which is not the case. In...

Simple delivery

I have sold an item where buyer pays the postage and I get a QR code to take to get Evri postage label with a specified date of 30th April by which I have to do this. My buyer has requested the purchase not be posted until 12th May . Is this ok to do...

Dispatched, item Button, add trackinvg

Ive posted an item via Evri, advised the buyer and sent all info. But the dispatched item button isn't in the drop down box. It now says item overdue but it's been sent Where or how can I add the tracking info ..its all changed? It says go to order a...

Returns

Hello, a seller sent me a broken item and I opened a dispute to return it. He sent me a return label, but I did not use it and sent the item with another courier. My question is: What is the chance that he will receive the item and not refund my mone...

I want to retract a cancellation that i asked for

Does anyone no if it's possible to cancel a cancellation as I want the order now

Not received my order and seller unresponsive

I purchased an item over a week ago. I contacted the seller to see when the item would be delivered and haven’t had a reply. I have tried cancelling the order to which ebay have said I have to wait 3 days for the seller to approve this. This has not ...

VAT being added to my fixed price items?

I’m a private seller, and have been selling quite a lot of things on eBay recently as I’m having a huge house and garage clear out I sell most of my items at fixed price, and in the past few days have noticed that some items are appearing for signifi...

Age verification

How do you verify your age if you don’t have a credit card?

Item not received as couriers damaged

Lady client opened item nit received case when evri sent her message saying that item damaged beyond repair. Contact seller. The item was well packaged soft flat parcel containing brand new top.cant get any information from evri other than item damag...

Item too heavy for qr postage

how do I get a new QR code for postage to cover my item that is heavier than what eBay estimated

Postal tubes

How do I now list a poster in a Postal Tube with the new system of Simple Delivery? Nothing seems to match the size of a tube in the Simple Delivery options!

Combined postage

Now I sell through simple delivery how do I combine postage to someone who has bought 3 items

Returned used item

Hi, so i have recently received a return on a shaver, the item was brand new sealed in box, buyer has stated they were unhappy with performance and sent it back, the problem is the item has now been unsealed and has obviously been used so i can no lo...

False RRP prices.

Why do Ebay let sellers lie about the Recommended Retail Prices?So many sellers are claiming items where twice the price they really were.Its that false advertising?Is that legal?

Resolved! Feedback number increasing but no added item detail added to the feedback listing.

I can see that my feedback amount is increasing, but its not adding further detail from the items involved on the feedback givenBeen happening for a few days now.

Simple postage costs

Hello PeopleAfter having a 7" vinyl single returned (because it was the wrong size? - yep, really)Anyway - whilst relisting same item, it seems I am now going to be charged £2.70 for "Simple delivery" when it will only normally cost me £1.55.I offer ...

change Age Verification System, pls

ebay - I just bought £40 worth of multitool blades and a pair of cable snips. Wanted to buy from you but you only verify age with Credit Cards. I only use debit cards, which, although only issued to adults are for some reason not good enough. You los...

Changing my email address.

I am trying to change my email address in my profile. After pressing edit and writing the new address I get a message in red saying enter a valid email address. The old email account is closed, so at the moment I am in limo. Any eBay emails going to ...

No QR code on collection

Buyer couldn’t give me a QR code to scan or a passcode on collection. How do I release payment?

Non payer paid after 2nd chance offered to another buyer (after the 4day period)

I have lost trust with the original buyer as they stalled on paying, I thought I had sent an email to ebay raising concern about this and requested copy but do not appear to have received this. Item originally sold 20 April on 25th April I offered 2n...

Received a parcel with a pair of trainers - not my order

Hi there, if anyone can help. I have received this morning a pair of bright trainers. These are not mine andperhaps the seller has sent to me in error. I have already been through some of the previous purchases in my dashboard but cant see anything t...

I bought an item on eBay but eBay won’t let me sell it on eBay

I bought an item but it wasn’t right for me. seller didn’t accept the return. I can’t access eBay buyer protection to help with return, so that’s useless. I listed the item, it says it’s a restricted item as its an air rifle part?I listed it again us...

holiday / time away

i am going to be away for 34 days but time away only suspends sales for 28 days - any item how i can suspend the account for 34 days - if i end all items how long do they stay on the system? thanks for any help

Buyer has not collected item in 4 months how do i refund so i can re sell

Buyer has not collected item in 4 months despite constant messaging from me. How do i refund so i can re sell

Starting a Listing

Hi, I’ve got a listing ready, but, I’m having trouble with the “Delivery” section. I keep entering “Custom Delivery” details needed, ie Royal Mail - 87p, but when I press “done” and it returns to the listing, the delivery section changes and comes up...

New eBay Automated Positive Feedback not showing in seller feedback. UK issue?

While checking through my recent orders a couple of days ago I noticed that two (from 9 & 10 April) now have eBay's "Order completed successfully - tracked and on time" automated positive feedback comment. I then looked at the feedback number in brac...

still no letter post option,

still no letter post option when trying to relist some cards which will go in a letter ? but only get large letter option still ,Ebay have been weeks sorting this and got nowhere so unable to list ,

eBay easy shipping system?

Had another problem last night with the eBay easy shipping system. It again messed up the shipping, this time the price so the buyer had paid but I could not afford to post the item so I had to cancel the sale and appologise to the buyer. Another sal...

'Post now' message on an item that was sold and collected.

In a bit of a 'Catch 22' situation here.Sold two items together which were marked as collected along with the collection code that was given to the purchaser. However, on my Orders page there is a 'Post Now' notification for the items that were colle...

Postage Cost Query

HI.I received a postage label from the buyer. Buyer has received item and had to pay an additional charge. Buyer wants me to refund this additional charge. I can't work out if I'm responsible or not??

Global shipping

I am enrolled in global shipping programme but it is not showing on the listing. A buyer is USA cant buy my item as it comes back no international shipping

Postage

The parcel I have sent weighed over 20kg so I was unable to use the prepaid label and had to send separately using Parcel force. How to I confirm when buyer receives and how do I claim back the unused original postagelabel?

double postages for UK

i do need ebay charging my customers EXTRA CHARGES as I sell under £20 this is covered already in my shipping and handling as cover from royal mail goes to £20 with a cretificate of posting . MY CUSTOMERS DO NOT NEED THIS SURCHARGE in fact it is beco...

Reclaim Postage

Can I use or reclaim the paid postage on sales I’ve made that the buyer paid?I had to buy additional and separate postage to cover the insurance. Thanks. Em.

bought pre paid label by mistake

I bought a pre-paid label by mistake, then posted it as normal, it won't let me mark as dispatched

Notify item dispatch.

I used Royal mail rather than evri to post a book. How do you notify eBay that the item is dispatched? Ebay keeps reminding me to dispatch it. The buyer has already received it.

Resolved! Make offer error

Trying to make an offer, but all I get when I push the make offer button is "We looked everywhere, if you still need help yadda yadda" page does not exist spiel. Obviously an error but Ebay help only offers these community pages, any ideas ?

Why is ebay stopig Me from been abel to do cash on collection for items i want buy

been sent too many items that I would not have patd for if i had seen them

seller being unprefessional

I have a problem with a seller, I have been buying comic books from this comic book shop. For years, since the pandemic. But I noticed that every now and then sometimes they would forget to send an item, and sometimes I would expect them to maybe sen...

Parcel Carrier need to change

I tried to arrange a parcel delivery. It automatically picked up Royal mail post letter size.I can’t post it because it’s too big. The buyer has the tracking for this parcel which I can’t send and I can’t find how to change the carrier to another car...

Account restriction

My eBay account has been restricted and don’t understand why please can you help

Missing order

I have just placed an order, or so I thought. I paid with PayPal in 3 & the 1st payment left my bank immediately. however… I have no sign of the order in my purchases, no email confirmation & the items are still showing in my basket. im banging my he...

Seller not responding

I bought a big item that said it was in same town as me and it was collection only, I bought it on buy it now and arranged payment on PayPal,I have messaged seller to get collection details and they have not responded,it's been a week and half and eB...

Resolved! The goods were received by the buyer.The delivery service provided a photo,but Idid not receive mone

The goods were received by the buyer.The delivery service provided a photo,but I did not receive money for the goods,since the financial institution declared a dispute.Isent the goods on 03/13/25 buyer receive them on 03/17/25

Withholding refund

I have returned an item to the seller as instructed and paid international fee etc which I have proof of… I get a message to say that he had to pay €30 and so I’ve to take it up with DHL when I never originally sent it with them, I track the parcel a...

Order Cancellation

Hello,I am new to ebay.I recently sold an item. The buyer sent a cancellation request and payment was made immediately. Me the seller declined the cancellation request initiallyas i had already created the poatage labels.The individual messaged me de...

My first sale

Sold my first item which was collected today. Am waiting for buyer to give me the code. Have emailed a reminder but no response as yet. Cannot believe this has happened think I will close my account if I don’t receive payment. Very gutted

Sales Drop After Upgrading to Business Account – Seeking Advice

Hello eBay Seller Community,I recently upgraded my account from a personal to a business account, and since then, my sales have dropped by more than 50%. I’m wondering if anyone else has experienced a similar issue after making the switch?Has anyone ...

Postage labels

I dont understand why Ebay have taken over sellers requirments for postage.I have always chosen Evri for collection, (due to being disabled)after printing off the Buyers address.But now it seems, only Royal Mail has collection.After selling on Ebay f...

Sending an order

Whenever i go to an Evri store they say The sage green bin is too big for them to take and send off. i’ve been to over 5 evri branches and they’ve all said the same thing. what should i do?

Refund withouth return

The xd reader i bought is broken and cannot be used. If I return the item, i need pay for the delivery fee by myself. So i request a refund without returning the item.

Ebay charged my customer lower price than listed price. It happening with me third time. Help please

Ebay charged my customer for an item £26.48 but my listed price is £43.26. It happened third time with me. I did complain but no use. What should I do now?

How to combine two orders

Hello,A buyer purchased two separate items from my store, and I’d like to combine the postage. However, eBay isn’t giving me the option to do so. I’ve already purchased a shipping label for one of the items, but now I can’t mark the second item as di...

eBay Simple Delivery problems!!!!!

An item I sold got returned back to me by the courier (EVRI) so I contacted eBay to find out if there is a way to get a new delivery label and they said no but I could pay the postage myself and then claim the cost of thepostage label through eBay. I...

Item not as described. Ebay closed return period on the day it arrived (2 days after purchase)

I purchased a gold bracelet on 21 April 2025. It arrived on 23 April and I found that it was too small for my wrist - it was clearly made to fit a child's wrist. I tried to return it but eBay told me the return period was closed (on the day I receive...

Resolved! New postage for small items

I sell patterns which need a large letter under 100g for postage.Is there any way I can offer a reasonable postage ie £1.55 instead of £2.79 which eBay Simple Postage offers?Thanks

Buyer is from jersey and can’t pay for item

Hi, I have just sold a pair of gym trousers and the buyer has said she cannot make the payment. is there any problem with purchases from Jersey as that is where she is from and it’s the only thing I can think of that might be an issue. Thanks

Simple delivery not available for items with variations

I am amending my listings to allow for "Simple delivery" This is simple but laborious, but will work for my larger items. Items which are listed with variations do not show the choice of simple delivery. The variations relate to colour choices, but a...

I recently oredered and paid for a bitless bridle for my horse. The Royal Mail tracking service sa….

I ordered and paid for a bitless bridle for my horse, Royal Mail tracking says it was delivered two days ago…but it is nowhere to be found. I don’t seem to be getting much assistance rom eBay regarding this!just saying seller has sent it it and it’s ...

I am unable to make a best offer on anything.

When I try to make a best offer on items that allow it I am told that the page can't be found.

Won't let me complete a listing on ebay motors

Undelivered parcel

I posted an item by RM. It has come back undelivered. Who pays to resend it?

Wrong item

sent an item to customer he said he got the wrong item , I sent him a chuck for a drill he got a cooler a bag for medical stuff , I don’t sell bags I no I took it to the post office it’s tracked and been delivered Qr code from eBay ., like I said I n...

Policy Violation

I Have Received A Policy Violation Today On An Item I Sold About A Month Ago, eBay Wants To Remove It!!!! How Can You Remove It When It's Already Been Sold. Has Anyone Else Encountered This?

I'm having trouble listing an item and cannot proceed...

Hi there, I hope someone can help me with this - Basically, I'm trying to create a listing and everything is fine until I click the last tab at the bottom to post said listing....but then it keeps coming back with "Looks like something is missing. Pl...

Screenshot 2025-04-18 at 11-49-43 Sell on eBay - 1.png

Screenshot 2025-04-18 at 11-50-18 Sell on eBay - 2.png

Received negative feedback

Hi everyone sold a gentleman some items posted them within dispatch time item haven’t arrived I have tracking number proof of date items were sent with receipt got in touch with eBay to remove negative feedback they did not remove it this doesn’t see...

Selling a written off car without declaring its written off

I was interested in buying a car on eBay( private seller ) but I decided to check the history of the car and found out it was an insurance cat n write off .There was no mention of this in the listing so I mentioned it to ebay and ebay looked in to it...

complaint

Hello. I bought a tablet. The description says Galaxy Tab A7, after I set this tablet up, by the way, it works very slowly, I saw that it is a Galaxy Tab A6 model, YouTube does not work on it, apparently because this device is outdated. Imagine how u...

Business Seller advertising delivery and refund but refusing me these options if I buy

My earlier post was deleted as I had named the seller and the item. I did not realise this is not permitted. I have revised accordingly: I saw an electric fire in an old catalogue but discovered it is no longer available. I then found it on eBay. It ...

Postage

Can anyone tell me if any listings I have where I chose my own postage and not simple delivery be altered by eBay to simple delivery?I have tried customer service and am unable to get an answer thanks to anyone who can help me

Incorrect Currency in Selling Overview uk based

I just started a new account and every thing is set up correctly, but the seller overview is showing us dollers.I have clered my cache and that did not help any advice on how to fix this please.

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Payment

Has anyone had to wait 30 days for money made in a sale to be transferred into there account

Sale of Fertilised Eggs

This morning I've had a ad removed for Fertilised eggs, looks like they have changed the policy as of the 18th March.Anyone else disappointed in this? Still loads of eggs for sale but my guess is they will sift them all out over the next few weeks......

Resolved! Will listings be altered by eBay to simple delivery

Can anyone tell me if any listings I have where I chose my own postage and not simple delivery be altered by eBay to simple delivery?I have tried customer service and am unable to get an answer thanks to anyone who can help me

Hi i sold a item. Buyer received and is happy .but i added wrong traking number

How can I mark as received so I get paid thanks fred

Custom delivery for stamp selling

Morning,Like many others, I sell stamps on Ebay, mostly under £10, which should be exempt from the simple delivery that's been bought in.When I chose custom postage/picking 2nd class, small letter rate, the usual postage box appeared, but before I co...

Malicious Feedback Removal

I am trying to have some malicious feedback removed from around a year ago - I thought it had been removed but it seems that never happened. It’s completely inaccurate and unreasonable as I gifted her two further items and had to wait an inordinate a...

Ebay isn’t allowing me to print off a return label, any advice?

Postage Costs Label re SD

If I purchase a label for an item 1kg for Royal Mail the SD price is £3.44. However RM don’t do a 1kg weight price but is £3.90 untracked or £4.05 tracked 2kg.Is the SD price of £3.44 and the weight 1kg printed on the SD label because obviously the p...

restriction when i try lost products

hi anybody can help me how you can add your products to ebay from go daddy online store it doesn’t let me say i got restriction on how many things i can list when i only listed one bed on ebay businesses account

Postage fiasco

Hi, Don't put much to sale on Ebay but decided to have a little declutter and sell a few bits. However I just cannot understand or input what I want for postage. I don't have a printer, also I am housebound. My preferred postage is Royal Mail pick up...