Deliberately Misleading Info & Ebay Know about it & Ignore/allow

[lomaxs123]

Has anyone else had this problem?

I've had the misfortune to buy an item that the sellers main heading & Item description stated was "Sterling Silver". When it arrived it was so obv it wasn't silver.   I checked out the sellers other items and also the many other sellers all selling so called silver items that are actually silver plate. The only place some of the sellers actually mentioned Silver plate was in the 'About This Item' section. The one place they know that most buyers don't look. Why should a buyer have to look any further than the heading & the description? This area is mainly for extra details. There isn't much extra to add to describe a silver piece of jewellery after its already been described in two places as a sterling silver piece. I reported this to eBay and was horrified when almost instantly I get a reply saying no rules have been broken. SO,  Ebay are totally fine with this type of selling . They have been shouting about how they check everything so buyers aren't conned. Yet a blatant  misleading listing is perfectly OK.  Reading these sellers feedback you can see how many people have been tricked. Ebay make so much money from these sellers they prefer to turn a blind eye. Yet a regular seller will have a listing removed for the slightest thing. I am so upset about this. And there's many, many more  types of misleading listings all being allowed to . I've been doing a lot of searching.  So forget about thinking ebay are there to protect buyers. They're not. They are purely there to li e their own pockets. OK they will sort a refund  but why do we have to go to the trouble of searching g, buying, waiting for delivery just to be disappointed and the  spend time getting a refund. Also many buyers fall for the sellers offer of a small percent refund or they simply ignore the buyer and who doesn't know they can get ebay involved. So win win for all except the poor buyer. EBay would do well to remember it's the buyers who keep ebay alive. No buyers, no ebay.  

[tobiasd4]

Ebay never the item, so can't make full decision. 

If you bought within last 30 days, open item not as described case,

Seller supplies returns label, you post back for full refund.

Escalate on day 4 if no label or refund. 

Ignore seller excuses. 

[plum993]

To add to the advice, AI is quite wildly used on ebay now,and of course automated, and sadly the more it's used the worse it seems to get.

You can leave the relevant feedback if the item arrives as you describe,just keep it short and to the point so it doesn't get removed for any feedback policies. Something along the lines of "Description was misleading, disappointing.

@lomaxs123