Member To Member Support

supplement

I purchased a food supplement recently (NMN) When the product was delivered, I noticed the pc of the address of the maker on the label does not exist. I noticed the bar code on the label does not exist. And there seemed to be a different address of t...

Reserve Pricing

Hi, does anybody know why the lowest reserve price is a ridiculous £50. And can I set a 'realistic' reserve price. Bob

Mistake in my address

please i made a mistake in my post address i used my old address which is registered already in the system which 15 soho avenue B185LB this my old address please i want my safety boot to be sent to my new address 122 Selwyn Road 160HN thanks

need to take KLARNA voucher code after purchased.

need to take KLARNA voucher code after purchased.code would not go through but accidentally purchased item, just wanted to know can i get £5 off?

Buyer is asking to cancel after they won the bid

Hi, I know this problem has been posted about elsewhere, but I thought I'd ask the community for advice. A buyer won a bid on my item late last night, then this morning they messaged me saying they no longer want it, and I can 'feel free' to relist i...

Order

This order is shipping to me by Royal Mail and in the Netherlands by Post.NL. Post.NL told me that it was not delivered because the address was wrong; but the address was correct. Now it is send back to the address that shipped me the parcel. Post.NL...

Return to sender

Hi a buyer brought an item but hasn’t received as the address they provided eBay are incorrect iv had loads of messsgs from buyer asking what I’m doing about it tracking is showing as delivered to me but I’m not home to check buyer wants a refund but...

Direct Debit cancelled

I have checked my bank deails and its showning my ebay direct debit has expired. My bank details are still correct in my ebay account. Do i need to set up another one, and if so how do I do it as the bank details are all correct? Do I not need one bu...

Resolved! complaint from France buyer being charged vat as I ship from Spain but list on ebay uk

my French buyer is objecting to being charged vat on his purchase as I post from Spain but still list and sell on ebay UK

Return faulty items

Good afternoon, We purchased a pair of air-struts for a Tesla. We fitted them to the car but they are very poor quality and are very noisy in operation. Customer wasn't happy so we agreed to replace them with genuine parts. I have been speaking to th...

HMRC Digital Accounting

If I already provide HMRC with my self assessment form every year which always includes my eBay sales, why do I now need to provide eBay with my National Insurance number with the threat of restrictions on my account if I don't?

Old listing

I put a listing on but removed it looking to get details I put on the original listing

maclean tv bracket with no Fitting instructions

I membersCan anyone help meI've just purchased a mc clean tv bracket A con fited to the wall But my problem is Fit in the Class Shelf I've contacted the sellerHe's tried to find one on the internetAnd he cannot find one being trying to find How to co...

Buyer paid for postage but decided to collect instead. How do I get access to the funds?

Buyer paid for postage but decided to collect item instead. How do I get access to the money? There was no option to state that the buyer collected as this is the normal way to them get access to the money. Only options it is giving me is to print a ...

Ebay releasing paid funds if it hasn’t registered an item has been received.

Hi, an item has been received by the buyer but EBay hasn’t registered this. I simply sent the item to the buyers address but didn’t use the QR code (I didn’t know how this works). What can I do?

Posting sold items

Hello,I'm new to eBay and selling items. If someone experienced could break out this process into steps, I would be so glad. I want to be ready and prepared for my first sale. As far as I know I need to print out the labelling for my item which eBay ...

HMRC UK

How do I find the figure given by Ebay to HMRC in UK. I have looked at UK Digital Sales Reporting , but cannot find the tax button they mention

Global Shipping Programme - VAT

Has anyone else had any issues with the Global Shipping Programme not charging VAT recently? When we have sold through it before we have always been paid the VAT and then shipped to the usual GSP address but we have had an order through today with no...

One year warranty not honoured

Bought a used iPhone for father in law. It was offered with one year warranty. It’s gone faulty after 8 months. I have messaged and emailed the seller numerous times, with no reply. I have been in touch with eBay, I’m sure it’s a bot or computer repl...

Not being paid for selling an item

I have received 0.1p for an item I sold after funds have been cleared and there is no hold on eBay to resolve thissolution

Wrong item sent out

I was selling 2 similar items at the same time. One sold, the buyer paid and was in communication with me about collecting the item. After they initially failed to turn up, more conversations were had and a courier turned up to collect the item. I as...

simple postage

is there a way to transfer my old listings to simple postage

Postage entering when creating a draft

I am unable to select or enter a postage for an item during draft creation

Evri - delivery to Norther Ireland?

My buyer cannot complete their purchase. They are being told that the item cannot be delivered to them in Northern Ireland - I had chosen Evri as the service & cannot changer this. Does anyone have any idea how this can be solved?

posting

I have sold an item to America but the Global Shipping Prog didnt work because there wasn't enough address on the buyers site. Therefore there was no postage label produced saying insufficient address. I have posted it independently but now I don't k...

Returns Policy

First question ever asked after 20 years I bought an item last week. It has arrived badly damaged. Asked the seller who stated happy to accept the return.The seller then messaged to say eBay had resolved it and he didn't need to do anything. I then h...

Avoid delivery

I'm selling a digital product that does not need collecting or delivering, as it can be emailed. however i cant seem to turn delivery off. there is only Posting or Collection. How can i get around this?

postage

I'm trying to opt out of simple delivery to put in my own, and iv tried everything, please help as I cant do this for some reason I'm not getting a option to change this anywhere.thanks

Title of Item changed on Preview

I am setting up a listing for a book. One entry field is 'Book Title' that is not the Title of the listing at the top of the page. When I do a preview and go down to check the details I have entered I find ebay changes the 'Book Title'. How do I stop...

Fake phones and lieing sellers.

Hi guys, my son just got stung for £700 for a samsunung s24 ultra. Firstly the phone was a fake, was returned emaculate now the seller is saying the screen is scratched and offering a 50% refund, surely with the device being counterfit he is entitled...

Expired offers

How do I contact a buyer who’s offer I saw too late which is now expired when I click on their name it gives me no way of contacting just shows there profile

Purchased item has not arrived

My order has not arrived and I can't even track it as there's no tracking details. It's frustrating.Paid for Item 21st May 2025, advised it would be delivered 2nd June 2025. Still waiting for Item and can't reach the seller and no update from the sel...

Resolved! Unfortunately, this seller won't post to your location.

HelloBuyer wrote me, that he cannot buy my item, even there is no restricitons on shippinghe get messge: Unfortunately, this seller won't post to your location. Please update your delivery address and try again. itemhttps://www.ebay.co.uk/itm/2563878...

Items fall of promotions randomly when auto relists activates

Hi folks, I am getting a bit fed up keep having to re-add items to campaigns over and over again as they keep falling off them, it seems, randomly when they auto relist. The campaign is still running all ok, but the items that were on it, then are no...

motorcycle re-listing fees

It is £14.99 to list a motorcycle. The auction last a week. If the bike do not sell do I get charge for re-listing again?

Seller not refunding my money

Hello i have problem with seller a order 3 curtains and when arrived it was very bad and different product with the description and pictures i ask him to return he told me you must pay for shipping fee I said it’s you fault not me i was sent back all...

I broke the rules...

Hi, I broke the rules and included a plain text website address for some detailed dimensions of the selling item. Now eBay has ended the listing due to the 'violation'. But there doesn't seem to be anyway I can edit the listing and re-list. Which mea...

20kg limit for private sellers

I wanted to sell an item that weighs over 20 kG I cant use the simple shipping method because the limit is 20 kG. Now iI find that there is no alternative other than to list it as free postage , build the cost into the price and specify seller pays u...

Selling limit

I have got a restriction on my selling limit it says I can add 5 items but it's only allowed me to add 3 keeps saying I'm not eligible to sell more what can I do please

Refund from seller

Hi,I purchased a Seagate 4tb hard drive which doesn't work. I informed seller and he/she agreed that I can return it. I then requested seller to send me a return label twice which he/she failed to. I notified eBay and they sent me a message that sell...

So called "simple delivery" I am seething ....

A, new to ebay, buyer must have put an incomplete postcode (missing last two letters) in their personal details. Consequently it is impossible to print a postal label. You cannot make the adjustment yourself and neither can the "whiz kids" at ebay. E...

postage problem

The post office have scanned my item but then said that it had the wrong postage label. I need to change from large letter to small parcel. How can i do this? Can I pay out of the fee for this item as i don't want to bother the buyer?

Buyers Query Message does not exist

I recieved a notification in my selling page on a listing which was active, that I have a message from a buyer, adjacent to which is a REPLY button. When I clicked the REPLY button it took me to my messages but that message from the Buyer does not ex...

Money Back Guarantee

If I am covered by “ Money Back Guarantee “ why have I been refused a refund for a recent purchase?It was a bench that you assemble yourself.After not receiving the bench on the promised date, although the seller informed me that a delivery was attem...

Buyer protection

I sell low cost items and buyers used to buy many items at the same time, now it seems i cant raise an invoice for all the items and adjust the postage charge, is this because Ebay now charge buyer protect charge of every item listed and dont want to...

Buy it Now Minimum

My buy it now minimum was £88.00, but a potential buyer who bid £90.00 was turned down, is this because of the so called Buyer Protection Fee? Do they need to add that?

How long does eBay take to refund?

Hope this is the right area to post this......Long story........bought some perfume on eBay, paid for it (part eBay funds, part credit card), seller then told me they had run out and were expecting more stock soon. Said I would wait for delivery. Var...

winning bids

Can someone in the community help figure this one out for me.I was bidding on a item and already had the highest bid, I set my maximum bid at £320:97.At the auction end the winning bid was £318:20 but I was not declared the winner.

Resolved! payment on hold

i sold a item it was delivered on 4 june .tracking showed it was delivered with a photo of proof of delivery ebay says it say not been delivered so are holding payment ,sent them a message saying item was delivered .but they still say payment on hold...

Funds on hold

They have put funds on hold for 1 item but paid the next item. I have no disputes or any thing like that. I can not supply goods without the payment as goods are built to order. so its a bit of a catch 22. They are holding nearly £500. Also on last s...

Refund including postage

How do I issue a refund including postage costs? Any amount I enter above the purchase price comes up as invalid.

Request for Refund – Item Already Returned, But Not Recognized as Returned

20-13076-70269Dear eBay Customer Support, I recently purchased an item that turned out to be counterfeit. I have already returned the item to the seller; however, I did not use the QR code provided by eBay for the return shipping. As a result, the re...

Stolen batch

Hi bought an item on here and tried to resell last week .. bought November 2023 turns out item is part of a stolennbatch what can I do . If some one could help me please

Seller posted order to wrong address and it was delivered there, now refuse refund, ebay support him

Hi, ordered 2 jewelery items from 2 different sellers on ebay. Paid over £100 in total for them. A few days later i received a messages from both sellers that they made a mistake with my address and chosen my address as a neighbour address, it seems ...

Domestic and International options confusion

Sorry if this has been asked before.When listing an item under ‘Preferences’ there is a drop down box marked ‘Excluded locations (optional)’ where they are number of Domestic and International options.Does altering these locations affect the Internat...

Re start a listening

HiI accidentally ended a listing thinking I was about to edit the listing. Is there a way of restarting it without starting from scratch,?

Personal delivery

I delivered an item instead of posting it as I was passing buyers address, how do I contact eBay to get it marked as delivered? I have received feedback from the seller.

Change evri to Royal Mail. Only evri is offered but customer wants Royal Mail.

I’ve downloaded Evri but customer wants Royal Mail. This is offered in my postage preferences but don’t know how to change it. Please help.

Postage costs

I wanted to give a buyer combined postage on her order of 7 items . I could give it on 5 but 2 of her items came up with simple delivery. So couldn’t give her a full refund for 7 items. EBay does postage for these 2 items. What a mess this “simple de...

Account restriction

My account was recently restricted after I changed my address. EBay then asked me for various things which I sent thought to them driving licence etc. They then asked me for tax record / record of employment etc. I sent them a payslip on the 27th May...

Postage cost

I've listed several items for sale and given the postage cost according to the size and weight of the packaged item.One item was listed with a postage cost of £5.21 for the weighty parcel, but upon selling, ebay has charged the buyer £2.85 instead.It...

Ebay automated feedback for sellers

Hi Is anyone else having problems with the new ebay automated feedback for sellers introduced in the UK in april? To date the automated feedback I have received as a seller is 135 and this has not changed for a couple of days now even though I sell 1...

packaging costs under simple delivery

Does anyone know how to add packaging costs to the new - ENFORCED - 'Simple Delivery' recently introduced by eBay? As far as I can see, the cost of postage entered onto listings is just that - ONLY the cost of postage.There is no amount to cover the ...

Seller split my order into two and won't reply to my request to send back as one return

I bought two of the same item from a seller and my payment initially went through but was then amended and split into two separate payments linked to two separate orders. I want to return both items but the seller won't reply to my request to send th...

Closing a case

I need to close this case for the wireless microphone system’ The buyer is keeping the item I sold him’ we’ve agreed he wants a parcial refund for the damaged entenna’ you can get in touch with the buyer to confirm this so please can you close this c...

QR codes. No more writing addresses , I'm done.

Went to write out an address to post a parcel today and discovered I can no longer do it I actually like writing the address and I also like not using my phone for absolutely b. everything and qr codes can disappear off the face of the planet. I also...

Revised feedback not showing

Can someone help me please as I am slightly confused. My buyer wrote to me after receiving my item and apologised that he'd accidentally left neg feedback, so could I send him a revision form and he would sort it out to positive. Did this and ebay re...

Resolved! Combining postage

A buyer has paid for one item including postage but asked me not to post because she wanted to bid on 2 other items and then I could post them all together. She has been successful with these items and now wants me to send her an invoice for the two ...

Item too big to sell with Simple Delivery

I’m trying to list an art print, but the simple delivery options won’t give me an option for its size. Reading EVRI delivery options, they state they will not deliver art work. This is quite an expensive item, is there a way to list it with my own de...

How can I add 2nd class potage

How can I add 2nd class potageoption to clothes listing costing under £10

Partial Discount for Faulty Goods

I have sold an item and the customer is claiming it is partially faulty Is there a way to offer a partial discount for the customer?

to heavy for Royal Mail

how can I Get a new label to change the Royal Mail postage price as it was quoted for a lighter parcel ,

Resolved! Ebay asking for feedback ???

Hi I don't know if anyone else gets requests from Ebay asking for feedback on purchases? I'm fed up with them because I always leave feedback when item/s are received. The feedback they want is for items i have yet to receive the courier has notified...

scheduled listings

where can i see my future scheduled listings?

Tracking not updated as delivered on a item I’ve sold

I added the tracking number because I had to get the postage myself. It’s been delivered and when you click on the tracking number it shows this. However on eBay it’s just saying dispatched

Why does 'UK only' give me 99% Chinese sellers?

When I select 'UK only', almost every item on the page is from a Chinese seller.I have complained to eBay; nothing was done.Even if it says 'UK stock' there is no guarantee it will be sent from a UK warehouse.I speak from experience. It makes return'...

Reserve not met

Hi, I’m selling motorcycle gloves. Was happy with the final auction price. Says it didn’t sell due to reserve not met. I can’t recall setting a reserve and wouldn’t have wanted to. How can I review the item and re sell. Where can I see any the reserv...

Seller cancelling after winning

If someone decides to bid and win on an acution and then cancel for no reason why do I get charged to relist

contact number to actully talk to a real person

help for the number to ebay jest to tlak to a real person and not teh autmated excuse.

Scammed

Trying to cancel an order but the seller won’t let me cancel it as they’re scamming people as I can see on their negative reviews. I bought something and they took down the posts, won’t answer me and just expect the money for free. This has never hap...

Enforced Simple Delivery

I've been a loyal buyer and seller on Ebay for 20 years. Due to poor health I haven't put any bits up for sale for a while, but tried to add an item yesterday and almost threw my computer out of the window. This so called Simple Delivery is absolutel...

Refund awarded without reason or seller approval

Buyer received goods. Immediately received refund without asking for return. No notification given to seller or reason for refund. Item will not be returned message .

Royal

Hi I went to send of a parcel at the Royal Mail drop off point and my parcel was a tiny bit to big to fit in a medium size box how do I change it to a large box I was looking for ages and couldn’t find anything

Bluegrid phone case from naked phone cells

Could I ask for ebay to step in and help with my item that was returned to the USA phone shop on the 10th to the 23rd of April but the seller has been messing around and saying that he still hasn't received the phone cover from and he I suspect that ...

Can anyone help,

I've made a purchase, the payment as been taken from my bank, but nothing is showing in "My purchases".The automated help, can't help, because I don't have the purchase showing.

Financial reporting and postage Label costs

No matter what report I run such as a transaction report, I am unable to obtain the cost of postage labels purchased even though when you click on the 'Order Detail' screen to see the make-up of the order earning amount. The report will shows a posta...

Reduction of my payment issue

Dear, I have sold my item and delivered to the customer, I sold it and should have received £30 in my balance account but I don’t know why it’s written £20 for it. Could you help me out please

Biddings

Is bidding for items ie £1.71 the norm now, really annoying

Changing shipping costs using Sell Similar listing template

I am a Business seller and generally use the sell similar tab from one of my listings to list a slightly different item and is a general timesaver when listing lots of items etc.I ship items to various overseas destinations and could always change th...

Seller refusing to refund me

Hi, I bought a record, it arrived but with a badly damaged sleeve, different to the one in the sellers ad. So I made contact and returned it for a refund. The seller is now saying that the record I’ve returned isn’t the one that they sent and that th...

2 Glass Cases items to be returned but photo needed. Able to copy but not download

I need to take photographs of the two items I need to return and place them in the box provided, but am unable to do so as I am not that good on the computer, bearing in mind I am 78 years old!!! Can anyone give me any help? Purchased on the 4th June...

Ive been sent a voucher code for £10 off £50 if i download app.

Ive been sent a code for £10 off when I spend £50 if I download app. Ive done this and the code is still there but when I try to enter it at checkout it says wrong code. Any ideas please? Can't find any way to contact a human and get an answer!

Resolved! What is the problem?

Am I missing something here? There are loads of members on here saying they are being forced to use Simple Delivery. There is the option in Custom posting to use any carrier you like. I still use Royal Mail tracked for all my selling items and have n...

Try before buy

Can a customer ask to try an item before buying? I’ve had a request to try my item before they will pay -if they like have said they will pay on the spot through EBAY? Does this sound like a scam?

Check out

PayPal payment method is not present at the checkout.only Apple Pay and klarna are present. Please, remove the these two and present PayPal only.kind regards

.

Hi, i am a private seller. I now have to offer Simple delivery. Can anyone tell me why click and collect is no longer an option on my listings despite being enrolled in the seller hub?

Concern high value item new buyer

I am selling a high value item and it has been won by a new buyer with zero feedback and no listings. I am concerned about sending it.

Unable to view negative feedback

I sold an item, £4 Inc postage. The buyer wanted to return as it didn't fit. Full measurements off the item given on the listing. Buyer wanted to return stating I told them it would fit.. (they never asked and how would I know). I declined the return...

No Notifications.

Hello, Today I have discovered that I had received no notification nor Email that I had won an item. Fortunately, as I no longer trust Ebay to perform even the simplest of tasks, I double checked what had happened to my bid and was able to pay for th...

Resolved! Gurnsey buyer

Hi all,I have a buyer for an item but when they have gone to pay it states that I won’t post to gurnsey ,however this is not the case . They are unable to complete the transaction .Any advice please ?

Fake gold

Hi I purchased a gold bar back in January 2025, just had the bar tested and found to be copper. Gone over 90 days can I get a refund?? Seller not answering me. Can’t find listing as been archived. Paid with eBay balance so can’t go through bank . Hel...

Sold duplicate items

I sold two identical items and the same buyer bought both so packaged into one box, one will never show delivery , what is the process? Do I make sure feedback is left for both items

Nat ins no

I'm confused as to why eBay is asking fir Nat ins no. I clicked on ebay link to hmrc to see what the requirements were. I completed a small questionnaire and the outcome was because I was selling personal unwanted items and have not reached £6000. I ...

Simple Delivery

Simple Delivery show ‘Collection Only’ in listing when selecting ‘Postage and Collection’ . Any fixes found?

Re returning

I've bought a set of wheels which need returning I've taken them to the post office with QR code but the woman there said I've picked the wrong delivery which was royal mail and should have picked parcel force due to weight issue and I needed more la...

I am on holiday from June 9th for 2 weeks so what can I do. Restrictions on changing listing.

I am on holiday from June 9th for 2 weeks, so what can I do—there are restrictions on changing the listing.

Item not received, seller no responsive to any messages.

Plastic Replicas** Grenades/Mines for TC see desc Long time seller, good ratings, yet zero replies from package tracking that should have arrived in late March/April. Tried repeatedly to contact no go! Suggestions?

Item Not selling

Why is my Ralph Lauren polo not selling at a market average price, and has seo title, description, good photos, etc., and used a 20% ad rate

Fake Airpod 4s (too late?)

Hey guys, I bought some AirPod 4s back in November for my daughters birthday recently. I took into Apple Store in Melbourne and they were tested as they’re faulty and they found they were fake. I have Apples report too. I have contacted the seller no...

OK What are EBAY doing about the false vape coils that burn peoples mouths?

ALL ASPIRE vape coil sellers advertise box and coils beside them..EBAY should insist those sellers show the back of blister pack of coils.Sellers should note, THERE IS NO COTTON IN WIRE COILS, so why that information on box? Sellers should show back ...

Simple Delivery

The majority of my package sizes are larger than the 46 x 46 x 61 cm stated in Simple Delivery. However when creating a listing now it seems I have no option but to choose Simple Delivery and within this maximum package size. If my item sells, am I a...

I changed postage costs on some items yet buyer buy with old fee

I had some items posted with the old postage tariff, so I took the time to go through my ads and changed it all to the new tariffs, and I have checked it's done. However, today someone bought an item and it was with the old tariff fee!!!??? And the b...

Weird text in listing

Has anyone had an issue with making new listings using the app on my phone & iPad, getting a load of weird HTML-style text mixed in with my titles & item description boxes? Have tried signing out completely & back in but still doing it 梁

Baffled by postage refund after buyer collected in person

Sold a poster, buyer paid for postage but then offered to collect when he saw I was local. Poster collected, I went to refund the postage and it seems the option is not there to do so. Just my £5 price comes up as a fund to draw from. The payment was...

Registered Seller With National Active Selling List But How Do I list Items For Sale Locally

I am a new registered seller here, with an active selling list already created, but I want to sell my items locally as well. Do I have to create a separate list showing these items for sale locally, and if so how do I do that?

Accidentally marked as shipped

I have accidentally opened the shipping label on a recent order I received so I can download it in preparation to send it the next day. It has now marked the item as shipped despite it not being shipped yet. Will this cause a problem when I got to sh...

change postage type after item posted

I posted an item off using the post office with a tracing number, but eBay had it marked as evri posted and I cannot add a tracking number. I cannot see how to change

Question re payments

Hi I am considering buying a dining table set costing £1500 what happens if they go into administration ?

Can not reply to any posts in Member To Member Support

sorry Can not reply to any posts in Member To Member Support ,i have asked ?

Missed an offer but can’t contact buyer

Ebay have changed so much it now seems impossible to find another eBayer even with their eBay name/number. So I was unaware of the offer which when I clicked to accept showed that it had been expired by eBay’s time out rule. Any ideas how to get thro...

False advertising , long postal times

Chinese goods , advertised as being located in U.K. Chinese goods being advertised as U.K. sellers , usually the adverts have a picture of the Union Jack flag, id rather buy EU / U.K. goods , the items I’ve unintentionally bought are sub standard , i...

Parts compatiblity upload

Please could someone help? Using this file, only the first OE/OEM reference is uploaded; others are not.How do I enter all numbers to upload in one go? Is there any error in the format?*Action(SiteID=UK|Country=GB|Currency=GBP|Version=745|CC=UTF-8)It...

Sold listing

I have sold a item the buyer wishes to use their own courier how do I accept this or confirm this using the app upon collection by allowing this type of collection do I forfeit all of my seller rights

Resolved! New payment rules.

Hi I used to sell personal items but also items for my club I belong to, however I've had to end this due to the new rules. DWP told me not to give ebay my national insurance number, plus I don't want the worry having to prove all the money has gone ...

Item for a car

I buy radiator for my car from ebay.I give my reg number and it says it fits.I contact the seller,and give him my reg number to check.It will fit.I give it to my car fixer and when they try to fit it.They said it won't fit.And they will charge me for...

Cannot list an item 'because it does not have type approval', yet item is listed by other sellers?

I am trying to sell some unused and unopened Goldfren brake pads for a motorbike.However, I get a message when I try to list them saying the item cannot be listed as it does not have type approval. However, the exact same item is for sale from other ...

selling

Is anyone else being a private seller having problems selling, I am at the Point of no return. I have lowered my prices as they ask, but its a knock on effect that now the prices are too Low, buyers think there is something wrong with the item, Chang...

Viewing my item for sale at my home address before the item is bought

I have just received a message from a prospective buyer asking if they can view my Gplan table. what should I respond with

EBay courier insurance cover

I have an item up for sale, I also have a buyer lined up however, as the item weighs 20kg and has a value of £1700, eBay do not offer a courier with enough insurance to cover the item, so I can’t sell. It was never like this before, what has changed?

Charged twice

I purchased an item recently and realised from my bank statement I was charged twice. I contacted my back they said I should take it up with eBay. In the help section it gave me an article on some additional fee that is sometimes in place. I’ve never...

Return costs for item not as described

Can someone explain why does the buyer have to pay to return an item if it was not as described? Surely that’s not fair? Item says it’s an under tray for my car model and year listed, but when I took it to the garage they said it doesn’t fit! Holes i...

Prepaid label cancle

Need to cancel shipping label.i was trying to add tracking details to a sold item. Instead I purchased a shipping label that is not required.how do I cancel ?

Sending a large item

How can I send an item that is 80 cm long? I believe it is heavier than 2KG which seems to be my only option (Large) when I've clicked on postage?

Location missing, cant sell anything now.

HiI'm getting a red flag message saying location missing, I've looked at the postcode box that came up and my postcode is there, never used to have this problem,also logged into correct Ebay site using the .Co.uk site, getting ready to throw it all i...

Seller not responding

I have bought an item which is collection only, almost 4 days ago, the seller is not responding to any messages i have sent to discuss collection details. I have a question please: 1) how long do I wait for a response and thus, at what point do I ask...

Refunds

I recently bought an item but it didn't arrive after 2 weeks so requested a refund. The day after I got the refund the item arrived. How can I pay the seller as it wasn't their fault?

POSTAGE - advanced option --- complain or lose this

SO it seems that E-BAY have decided in their wisdom to REMOVE the advanced option from the shipping now they hold our moneydictate who ships and how much below from Ebay live chat ! !"As I have checked this and the reason you are not able to do advan...

EBay GSP

I've sent an item by eBay GSP,eBay have received the item at their shipping centre,the problem is that I accidentally put the wrong tracking number in and it won't let me change it,what should I do?

Case closed, did not get a refund, need case re-opened

this item is NOT the size as described.it shows on item 61 - 62 but because of wear and tear it is more a 63 - 64!I have been to our local constabulary and they have said it is NOT fit for purpose and is dangerous! due to it not complying with Britis...

suspicious seller help needed!!

ive recently bought a pair of shoes that i wanted to wear on my vacation in a couple weeks, but when i got the confirmation on the order i noticed that the shoes would be delivered 2 weeks after my vacation so i quickly tried to cancel my order (not ...

Buyer has received my parcel, but tracking is still "out for delivery" - can't get paid

Buyer has received my parcel, but tracking is still "out for delivery" - can't get paid until this changes but myself and the buyer have no way of contacting ebay to sort this it seems. Can I sort this or will ebay "hold" (steal) my money indefinatel...

Suspicious sales

This week I have seen three Taylormade Qi35 drivers claiming to be brand new unwanted prizes. Seems unlikely one thing that helps fake sales is the option on eBay now to alter your photos, blanking out the background making them look just like those ...

Amending tracking details

Hi, I had to send three items 'old school' by taking them to the post office. I have the tracking numbers and I have messaged the buyers. I can't see how I can manually amend the tracking details. Any help would be appreciated. Many thanks

Won 2 cupboards but seller won’t complete sale

I won the bidding for two cupboards that I was going to pick up. I messaged seller and they said it’s a mistake and won’t sell both for the price even though the description clearly states there are two. I haven’t paid now because of this. Not sure w...

I need to phone eBay.

Is there phone number I can contact eBay on please?

Can login and rest passwords from Web browser but cannot login to ebay app with the credentials

As above cannot login to ebay app. All ebay credentials have been reset a few times and app has been uninstalled, phone has been restarted and junk files cleared. This happened before and ebay staff did call and sort it but it's back. Please help. I ...

Evri determined to lose business?

There seem to be many more stores refusing Evri Items for collection, Item I sold was marked as Return to Sender but just vanished. As it was sent through ebay simple delivery after a couple of weeks Buyer was refunded and I was credited with the sal...

chrges for postage

I offer free postage or collection, what happens if collected and I don't need the postage label, do I still get charged? At what point do they take the money for postage?

eBay said I could make an offer to Watchers - BUT!

Today, eBay opened up an opportunity for me to make an offer to watchers and viewers on one of my items. I have always tried to respond to this, although it rarely results in a sale. Anyway I offered a lower price to my watchers/viewers and put on an...

Item received late

Dear eBay Customer Service,I am writing to file a complaint regarding an order I placed on 22 May with a seller on your platform. The estimated delivery date was 28 May, but the item did not arrive until 30 May.I urgently needed the boxes to take abr...

Ebay collection point refused delivery

I ordered an item and selected for it to be collected from an eBay collection point. I called eBay customer service ahead of confirming with the seller and they assured me that as long as the eCP reference was on the address label it would be deliver...

No one is buying

I use to sell loads on eBay but lately no one is buying my stuff. What’s going on with eBay is it dead?

Evri drop off not collected

I have dropped of some parcels at an Evri drop store. Printed labels there and left the parcels. I wasn't given any receipt, text or email (form reading eBay help this seems normal?) so I assume they are just sitting there as the tracking on my eBay ...

Update postal details

Since updating postal options it will not let me add postage… it is just giving a blank screen even though I have added all other details to list an item. How can I do this?

I cannot view my feedback profile, unable to view page not responding

For a while I am unable to view my feedback, page is unresponsive, feedback is being left but unable to vie, is this an eBay issue generally

Returns label not loading

I am trying to return and item but get the following message“We could not load your postage label at this time. Please come later to get your label”however this has been a number of days now can anyone help please

No custom postage anymore but i want to send by parcelforce

No custom postage anymore but i want to send by parcelforce.I want my items insured incase of accident or theft. Parcelforce does this, the lame simple delivery doesn't do this and you can only send items of a certain size.Can anyone help please?

Resolved! Incorrect Address

Twice in so many days I've had buyers with a incorrect address on where to post the items they bought to,It be a good idea to check your details of where to post are up to date so there be no delays in posting

Need help with the warranty issue

I recently purchased a motorcycle Bluetooth device from a seller on eBay, and unfortunately, it has stopped working after less than a year of use. The product came with a two-year warranty, so I was hopeful that I could get it replaced or repaired.Ho...

seller wont honour warrranty

hi how do i report a seller who wont honour the warranty as stated on the item description, item says 3 years it failed in 11 months

Refund

Hi, I sold an item and they want a refund - I offered a partial refund and the declined but since chatting to them there now happy with a partial but that options gone. How can we go around this with out me giving the full refund? Thank you

Promote listing

Hi I want to sell but it won’t let me promote items

Payment

Good morning.item no: 388506490222why are my payments still not available on the specified date?.

Why would eBay deduct money from my bank

In May £3.99 was deducted from my bank and I don't know why. I hadn't purchased anything.

Bill

I put an item on for sale is it free if it doesn't sell ,I have got a bill for ,£2 when I go to pay it's asking if it could be a scam

Posted an item to a buyer before payment made by accident. Now the buyer won't pay

Good evening. A buyer has bought two separately listed items paying for one but not the other. I didn't realise that one item hadn't been paid for and to save shipping costs for the buyer, I sent both items together. The buyer is now ignoring my requ...

Return request dispute

I purchased a screen for s23 ultra after the seller said it was the same as the original screen when i asked them is it edge to edge, i was told yes. So when it wasnt i msged the seller asking to return this and they agreed, so i started a return req...

Non payer still has 100% positive feedback.

Why can't I give a non paying time waster negative feedback? It really isn't fair on other eBay users. It appears on non paying time wasters profile, that they are reliable, with 100% positive feedback. There doesn't seem any point to a feedback syst...

Can't download eBay app via play store even though I have android 15 Google pixel 8

Hello, I am unable to download the eBay app on the Google play store even though I have the latest android version (android 15) Google Pixel 8. Is this a bug on your side as I see others complaining about this same issue? It just says 'This app won't...

postage refund

Postage Refund for a seller. Customer purchased an item.I got a postage label.Customer requested refund Ordered in error.I issued a refund.I did not post item.How do i get refund for the postage i paid for.

I no longer have the multiple sale option.

I no longer have the multiple sale option. why ?

Request to Add Variations to My eBay Listing

Hello eBay Support,I hope you're doing well. I’m contacting you to request help with adding product variations (such as colour, size, or quantity) to one of my listings. This will help provide more options for buyers and improve the listing's perform...

I'm having trouble with a return and getting my refund

Returned my parcel it has been delivered on 14th May. Still no refund, in my account another Royal mail tracking number has Bern issued 20th May. Still no refund, seller has said the parcel hasn't been received. The latest tracking number no results....

Adding tracking details

I have sold an item. I think I have chosen the wrong option when setting up the advert. When I go to the item I have sold it is telling me to print the pre-paid label. I have already posted via Royal Mail special delivery so don’t need the label. I g...

Preferred Postage

I’ve sold an item a posted it through Royal Mail. When I came to mark it as dispatched it seemed I could only print a label for the buyers preferred postage and had no other options. This feature is new to me so I wasn’t aware that I had to use this ...

Not getting released funds ,

Hi why am I not getting released funds when I send goods via parcel force , the tracking info says goods delivered 2-3 days ago , but in payments on eBay it says waiting for delivery ? I have spoke to them about this 2 months ago but it’s still doing...

How to send an offer

Hi, how do you send an offer to people who are watching your items?

I want to delay posting my sold item

I'd like to delay my sold item as I'm unavailable to post at a later date.

Report Fraudulent Buyer

Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...

SKU number field no gone from updated app

How can I enter a SKU number on the eBay app? Have eBay done away with the field? I read that it isn’t needed if there is simple delivery but I need to know where my listed items are kept!

Combined postage when eBay controls postage. How is second item paid when not shown as despatched?

eBay sends QR codes for items and charges the buyer separately for postage, but postage is included in the price paid. The seller receives the winning bid price of the item. My buyer won two items which I agreed to put into one parcel. The buyer had ...

ebay stopped me bidding :-(

I had this error message multiple times while trying to bid during the last 2 minutes on this item [as a present for a fan I know]. "There was a problem with an eBay internal system or process. Contact eBay developer support for assistance (2003)" It...

sold an item as collect only, buy buyer seems to have chosen postage service ?

hi, I've sold an old patio table and chair set, which I specifically put collection only. a buyer has bought it, however somehow they have managed to choose royal mail postage for , £2. 99 !? at the moment the buyer won't respond to my message asking...

Permitted items

Why is it some listing's are allowed in live animals invertebrates live feeders but mine consistently come back not.permitted. even after reporting those that are allowed they come back as ok but obviously selling love insects. Please explain its not...

Appeal

Hi I had a fire last autumn and lost some items. Unfortunately, I did not remove some of the items from eBay and when they sold I was obviously unable to send them. As a result of this, my seller performance level is below the accepted 2%. I contacte...

Shipping advice

I need some advice. I have sold 4 items to the same buyer and have to ship them all to the global shipping centre. Can I post them all in 1 parcel or do they have to be posted separately as each listing will need a tracking number? Any advice on this...

Resolved! No GSP anymore to Switzerland?

In the past there were always lots of seller's who shipped to Switzerland via eBay's GSP. Since beginning / mid of May 2025 there have basically been no listings at all. And those they remained don't list any postage. Does anyone know why is this so?...

Refunds

Why do buyers have to wait 3 to 5 days for a refund?

Resolved! Sold item broke while i was parcelling it

I sold a tripod plus tripod carry bag. I was parcelling the item, i zipped up the tripod bag and the zip broke.I contacted the buyer, told them the zip had broke, asked them if they wanted a refund or reduced price.They said reduced price. Being Ebay...

Resolved! Not so Simple Delivery

I spent over an hour this morning trying to get a label to send a parcel. Ebay did not take into consideration that the Isle of Wight does not have an Evri outlet. They pulled out a year or two ago after many problems.Having sold an article, Ebay giv...

eBay's Mobile site not connecting

I view eBay via Google and not the eBay app on my mobile phone. For past couple of weeks when viewing individual sellers items the "sort by" button has gone, I like to view by "cheapest first". Today I decided to click on "classic site" to access the...

Can't report a missing item (bought as a Guest).

I bought an item as a `Guest' and it hasn't arrived. Every way I've tried to report the non-arrival requires me to be a Member, which I am not (and don't want to be, following a hacking experience). How can I report it without being a Member?

Message for customers

Can i put a link to my shop in bulk on my Ebay pages. I sell 10mm ignition leads and now have in my shop.

Refund Request - Help Needed

So, I sold a an item of jewellery (diamond ring). It was new, unboxed with tags for £150. The buyer sent me a message saying they didn't like the colour of the stones when it arrived, so have changed their mind and now wants a refund. I explained I d...

scam on fake paypal postage

Hi Allany advisesold an item around £70 value buyer payed went to get postage label via ebay site which have done many times before but this time took me to paypal! asking to log in and add my details.Thought ok must be logged out put details in and ...

Item delivered but using Special Delivery instead of eBay label

I sent an item by Royal Mail Special Delivery. It was received and confirmed by the buyer and tracking data. eBay has no record of tracking as I did not use their label and will not release funds.

Ebay selling policies a slap in the face to long time customers!

Just found out that ebay has taken our right to pick our own shippers away and gave us the option of the 2 worst shippers in Britain. There is no way to override this! They claim it is for our benefit but in reality it is so they can make money off s...

Have I really lost my item and the payment?

I sold an item, seller paid, I sent. Royal Mail.After a few days buyer requested a refund as item had not arrived and checking the tracking it had not so I refunded the payment.A few days later the parcel has been collected and the tracking updated b...

Help with a refund

Hi, This is my first time selling on eBay and I’m finding it quite confusing! I have sent a collectable item and unfortunately the box has arrived bent/ squashed so the outer box is damage. I was contacted by the buyer and I said I was happy to refun...

Optiseller

How do you get rid of Optiseller on your account. Everytime I go into my listings, It reverts to Optiseller and stops me listing from any listing either live or completed. At this time unable to view live lisings or send offers and view completed lis...