Member To Member Support

buyer protection fee

If I buy something on here and pay the buyer protect that is added by ebay, Will I get that Refunded as well as the amount for item and postage.

Hello good evening. Sorry to bother you but I am looking for someone that can help me. I ordered an item from a seller on here, it didn’t arrive, due to the fault of the delivery driver from Evri. I have been trying to resolve this since 10th MARCH a...

Verifying my age

I’m trying to by a mini 6inch chain saw to trim down a small tree but I need to verify my age , but I need a credit card . I don’t have or have never had a credit card . How can I verify my age , surely there should be another way

How to create a sellers account

How can you create a sellers account even though you have an account already. i have logged into my account and trying to list a item but all I’m getting is I need to register a sellers account/complete registration any ideas thanks.

Buyer is falsely accusing me of sending a different item to what they ordered.. please help

Hello can someone advise... a Buyer is falsely accusing me of sending a different item to what they ordered.. please help

Postage changed after sale

Hi, I have sold 2 items and stated that the postage service would be yodel and even paid for this after the sale. After having difficulty trying to use yodel, I decided to use evri which actually cost more than the original cost. I have emailed the b...

Feedback

I recently bought 3 times from the same seller, none of them were any good for what they were supposed to be for, so I left honest 1 star negative feedback, the seller then msg an said if I revised the feedback to 5stars they would refund me 30%, eve...

Order cancellation

HelloI won an item at auction on Sunday 18/5.On Thursday 22/5, I let the Seller know that I would be paying (when my pension was paid into my bank account) in the early hours of Friday 23/5. The Seller responded that would be OK.Only 5 hours later - ...

sending parcel to Germany via Royal Mail click and drop - when and how is customs duty paid?

I am planning to send a large order to Germany via Royal Mail click and drop.I have never used click and drop before but the eBay GSP shipping quote is incredibly expensive in comparison . What I would like to know, is will I have a lot of paper work...

Private seller basic shop

What are the perks of getting a basic shop as a private seller for £19.99 monthly?

Second chance offer

Im having trouble working out how to do the second chance offer even with the Ebay instructions.can anyone help please?

Phone

How has a seller accessed my phone number

Contacting a seller

Is it normal to be asked for your personal details when contacting a seller ?First nameSurnameEmailPrimary phonePostcode

New Small parcel size?

Ebay stated that a new small parcel option wuld be available from the 20th May , is anyone getting this option as i am not seeing it.I sell bundles of books that i purposely put together to fit as a small parcel.Currently with just royal mail selecte...

Collection/delivery

When I list an item as collection only, it reverts back to delivery also

Postage issue

Hi I sold end post item on eBay but couldn’t print off eBay label at the time and was unable to retrieve the label after but eBay gave a tracking number and said I sent item even though I hadn’t. I posted the item through post office and now the buye...

incomplete items purchased

Purchased a large amount of boxes of small plastic figures, which the seller said they were all complete. Of the 21 boxes 5 had half or less figures missing. What would you expect the seller to do to resolve the issue?

Age verification? I don’t have a credit card.

I am 72. I have purchased circular saw blades here before. Now I need to verify I am older than 18 by means of a credit card; but I don’t have a credit card

Do I have to pay ad general fee on cancelled orders?

I sold an item, but the buyer didn't realise that it was collection only and has now asked to cancel. I went to cancel but realised that I was having the pay the money for the ad fee myself rather than ebay refunding it. I have cancelled orders befor...

How to get customers e-mail address for customs to pay tax/ duties

As to my knowledge email addresses cannot be put in messages, how do you obtain the email address required by customs for international orders, so the tax/ duties can be paid in advance.

Policy violations

I hand make my own crafts. I have recently had a listing hidden as it apparently violates a policy in that it states'Offers to buy or sell outside of eBay are a potential fraud risk for both buyers and sellers. Transactions conducted outside of eBay ...

Didn’t receive a code for my parcel

Since eBay runs on useless AI slop I’ll make a discussion. Ordered a 4070 super and had it delivered to a nearby shop, says it’s delivered to the shop, I go down, asks for code, I haven’t received a thing from eBay, no email no texts checked junk fol...

Buyer says I’ve sent the wrong item

I sold a pair of dungarees which the buyer has received today, however she has just messaged me to say that she received a baby doll instead of the dungarees that I sent. I’m not really sure what to do. This hasn’t happened to me before I know for a ...

Seller blocked me.

I purchased two items from this seller, keeping one item and returning the other, as the seller accepts 30 days returns. I returned the one item immediately following correct procedures, and received a refund with the seller leaving good reviews. I r...

Open international accounts

How do I open accounts in other country’s to increase sales

Feedback to seller's

I keep getting asked to leave feedback for items i have bought. Do you think that sellers should say thankyou when you pay them?For me, if they don't say anything then I won't leave feedback... Am i being harsh or realistic

Age verification another one!

Many, Many folk on here DO NOT OWN A CREDIT CARD and have been members for many, many years Ebay please sort this out as sellers will lose sales, and you will lose customers you need to find a solution asap

Tax

Hi,I can't understand why I am paying tax on a used item that has been paid tax on from new and the seller is a private person?This is illegal in English Law.

please help - return

Hello - I am a private seller and just trying to declutter/ etc. I sold a pair of curtains that were new/ never used. The buyer has contacted today to say they are in fact actually defective and wants to return. I have agreed and followed the procedu...

Using own postage. Unable to mark sold items as dispatched

Help...I have used my own postage to send items I've sold. In turn I'm unable to mark these items as dispatched to receive payment. What can I do. There is only the option of using prepaid via eBay. I'm stumped.

How can I apply the coupon?

Hi. I just noticed that I didn't apply a coupon when purchasing this. How Can I fix this problem I contact eBay or I have to return and reorder this again with the coupon? thank you.

locked out of account

Ive locked myself out of my account. Having phoned ebay for help which was useless. I gave them my telephone number and postcode but theyre saying my postcode is not registered to my account. I can't give them a another one because i haven't got one!...

Yaerly sales total for Income tax

I've noticed that my total sales for year-to-date includes the cost of postage as well as the sales price, but this doesn't take into account the fact that I have to pay for the postage. I don't believe it is right that ebay includes this in the sale...

eligibility requirements

How can I get eligibility requirements lifted. I’m trying to sell an E-Bike

Why can't I see my schedule listings onu iPad

I have started selling again and have listed a few items and scheduled for a later date but I cannot see them and it's not given me an option to find them on the selling tool. Very frustrating eBay should have left things alone . Don't know what to d...

Resolved! Selling through GSP

I'm a private seller and registered with the GSP. I have an interested buyer from the US , he says he's been trying to buy one of my items and can't . I've checked my preferences and it includes postage to the US.I've sent items to to US before witho...

Notifications

How do I turn off notifications, so I don’t keep getting notifications from eBay

Postage fees

Hi, I’m trying to get my head round postage as a seller. I’ve newly starting sellling my old clothes. So example. If sell a ln item for £10 plus postage say £3.15. The buyer pays this. I do my seller thing and buy postage via eBay in my ready funds a...

Faulty item

HiI purchased a car part of ebay from a Chinese company based in the UK 3 months ago now it's developed a fault and no longer works, it was a high pressure fuel pump costing over £170 new.I've tried to contact them but not replying to my email. How c...

Ebay asking for refund before i get paid

I recently sold one of my phones on Ebay platform. Transaction completed and I sent the package to the buyer. On receiving it, I got an email from Ebay saying they mistakenly overcharged the buyers account more than the selling price and they can't r...

Brand Badge in Product Page

Dear, I am an authorized seller for the brand and would like to have the brand badge displayed on my eBay product listings. Please let me know the steps or requirements to enable this.

Generating postal QR

Hi i cant generate the postal code

Can't Select Fixed Price When Creating a Listing no buy it now option

Hi, I'm trying to list an item for sale, but the only format option available is "Auction." I want to sell my product using the "Fixed Price (Buy It Now)" format, but I don’t see any way to change it. Even when I create a new listing or use a templat...

Israel post have tried to deliver the item 4 times

Posted a item to Israel fully tracked.. the buyer has opened a not received case but the tracking shows they have tried to deliver it 5 times were do I stand with the not received case surely if they cannot be bothered 5 times to be there when it was...

Age verification

Good afternoon,my account requires Age verification although I do not own or use credit cards. Is there a way possible to have my account verified another way? Many thanks in advance.

Return QR code doesn't cover size of item

I bought a scooter off ebay, the thing is knackered. Requested a return but they buyer said they dont want it back and will refund me but cant work out how. After not hearing, i took it to the post office to return, but the qr code doesn't cover larg...

Adding tags to listings

Hi,Did eBay got rid of tags? I have seen many advices on the internet on how to add tags to the listing but it seems to be outdated since I can't see that option anymore. Does anybody know what happened with tags? Or is it still possible somehow?

Fees

Had to pay the post office and extra fee for two items already paid and dispatched....no extra fee no item.How do I get a refund for these extra postage charges

Ebay premium Service Badge

Hello, I Need an expert Advise.The Issue i am facing is that.I Got the Top Rated Seller Level on 20-05-25.I meet all the requirements for the ebay premium service badge but None of my listing are eligible for the ebay premium sevice badge.I checked i...

Evri have lost a Parcel I have Sent to a buyer

I recently posted an item to a buyer using a simple delivery Evri label. Evri appear to have lost the item and are not responding to my requests for information on where it is (depsite promising to get back within 24 hrs I've been onto to them 4 days...

release of funds

Every time I sell an item on Ebay I struggle to get my funds released - I provide tracking numbers but it doesn't seem to make any difference. I just get fobbed off with endless excuses why they can't release the funds. Surely this is fraud on a gran...

How do u sign out of eBay on mobile phone cause if mobile is lost anyone can just get in and use it!

How do u sign OUT of eBay account on mobile phone !!

Feedback issues

Why is it that when we buy multiple items from a single seller, they get feedback for every item in that purchase yet we only get a single comment for the full purchase rather than feedback for every item we bought - seems a bit unfair to my mind

TOPYOU delivery

Given notice of a delivery from the post office from a.company called TOPYOU.Have never ordered anything from them what have they charged my account with you if soplease stop payment. I've tried various times to ask you without reply.

I notice some listings have a sale and coupon?

I notice some listings have a sale and coupon? but when I try I don't seem to able to do the sale? Can anyone advise please? example of listing with sale and coupon which I want is here www.ebay.co.uk/itm/325890101797 and I can only get the coupon ht...

back street pop up global post services

hi has any one had this issue ,selling to an Ebay member in other countries that Ebay global shipping is not active .I sold the item to a London address was sent well packaged for this. this address turn out to be a pop up export shop where the item ...

This seller he didn't want to send me partial refund we agreed am waiting from 5 may up to now

Please help me to get my partial refund, $30 from this seller thanks

Ebay fees

What fees I have to pay though it's fee selling item. On Ebay. ?I received email have to pay fees. I didn't sold anything ?

Seller phoning my mobile !!!!!

ok so i ordered some seedling pots and they sent the wrong ones. I contacted through ebay to tell them and a day later a man phoned my mobile number and offered me the ones id received for a discount of £5 and then sent me an invoice and also the ori...

Find ad

Hi, when I search eBay my for sale item doesn’t appear???

adding postage to a listing

Follow up to earlier query.I listed three lots for collection only but put a footnote on the item details to say delivery may be possible and to contact to discuss. Someone has enquired about delivery and made a bid on one lot. Two other lots have ha...

Returns

Dishonest Buyer bought 2 sandals from me. I did the stupid starting price of that eBay have in their suggested set-up and the other was at a set more expensive price She claimed the cheaper sandal sole was coming apart - I feel she deliberately damag...

Subject: Urgent Appeal – Request for Human Review Regarding U.S. Shipping Ban

Dear eBay Greater China Support Team,I am submitting this formal appeal regarding the restriction on my account that prevents me from shipping items to the United States. I have previously contacted support, but the response I received was clearly au...

Accepted Offer and it vanished!

Was made an offer, I accepted it along with another, and this particular offer has vanished. I still have the offer, but my item is still listed for sale? I have had no notification the buyer retracted their offer.

Google Play Integrity API Usage - Banning GrapheneOS

I'm a daily eBay user, and was incredibly disappointed today upon updating the app to discover that eBay has chosen to adopt the Play Integrity API, specifically blocking users of GrapheneOS, which includes me! As a result I've had to uninstall the l...

Voucher expiry date, seller not responding

Ebay has given me a voucher with a use by date.I have used it, but the seller is not responding to any messages!What happens to the voucher if the sale is cancelled after the voucher has expired?

30 day money back window

Does anybody know when the 30 day window opens, for a collection only item?I only ask, because the eBay policy document seems to suggest that it only opens when you have collected the item.This does not correspond with my experience of the process, h...

Authenticator Fails

Yet again another piece of unworn jewellery returned due to ‘minor flaws’ - minor indeed as I can’t see this scuff through a 20x loupe. This is ridiculous- how can I possibly sell jewellery? This was an unworn ring, bought from Beaverbrooks BUT! at t...

Seller Ignoring Warranty Claim for Swollen Laptop Battery

Hello,I bought a laptop battery from a seller on eBay last year. The product listing stated it included a 5-year warranty. Recently, the battery became swollen from the left side, which is a serious safety risk.I tried contacting the seller via eBay ...

Block my account so I can open a new account

Selling on ebay has become very stressful I think it’s about ebay block my account down and I say goodbye I only I have a couple of items it’s not worth much I would rather give to charity at least for a good cause. and with ebay fees I would losing ...

old reviews

I haven't used ebay for a while and my 300+ positive customer feedback reviews seem to have been archived. This leaves me currently with no seller track record. Can I get Ebay to show them again?

Resolved! Automatically showing in dollars and transferring to .com

HelloI have just tried to list an item for sale but it is showing in dollars not GBP. I have not visited the US site or shown an interest in a US item.I have logged out and signed back in several times and I have cleared my cache. (all advice given h...

Why does eBay add VAT to my price which includes VAT?

Why does eBay add VAT to my price which includes VAT? I live in London and have been selling for 5 years only in UK and for a week now eBay add VAT to my price which includes VAT!!!! my products have become unsellable!!!

Package arrived without any contents

I ordered 2 noserings from ebay, the package arrived through my door, however there was nothing in it but an invoice but no noserings

Buyer changed address after sale.

My buyer has paid but is asking me to send the item to a new address, not the one that is registered. What should I do..?

Want to place an advert but don't want it to be relisted if it's not sold. Can this be done?

I want to place an advert but don't want it relisted if it doesn't sell. Does anyone know how I can do this?

delay in payouts - how is ebay making money?

So, was pleasantly surprised (not having sold anything on ebay for a while) that they are following the vinted model and are not charging sellers and they are not taking a cut on postage and packing under Simply Delivery.So, then I ask myself how are...

Postage

I've posted an item I sold via royal mail now I can't upload the tracking number as it's only giving me an evri label that I don't need or want

Evri lost parcel and eBay paid out of my account

A lens I shipped is still stuck with Evri and eBay has refunded the buyer out of my funds. What should I do now? I don't have the lens or the money.

Contact seller form not working

Cannot type anything into contact seller form.Running Windows 11 - up to dateEdge - up to dateDeleted cookies, browsing data, cache, history etc - still now working.Same problem on Ipad running latest IOS.Thanks

Listing problems

Is their any point me selling on ebay if I am not getting any selling activity I have one listing up and it has no views I am above standard and I have a promoted listing feedback 100% seller rating 5.0 I been below standard for almost 1 year now sin...

EBay or Yodel ?

I purchased an item on 3-5-24 which I eventually collected on 17-5-24 a day after receiving notification that the parcel was at the Yodel collection point, I received the item without any issues at the collection point which I have no issues with how...

Listing view

Hello there I listed one items but I not getting enough views I have a promoted listing but that not helpful I am above standard and have 5.0 seller rating and 100% postive feedback why does this keep happening ebay being really unhelpful my Product ...

eBAY INTERNATIONAL SHIPPING Messed up and im paying for it

Ordered a one off signed Album from America - got sent a completely different Album from another seller ,as Ebay international shipping swapped labels - Ebay uk recommended [based in Europe] open returns case ...I did .....now after many phone calls ...

Non delivery of plant for general awareness as I’m out of time for refund

Never received this beautiful plant: Did not get any notification it had arrived or was signed off anywhere. I’m not looking for a refund, realise it is too late now. Perhaps they sent it somewhere else, a bit dodgy that. Just letting you know in c...

returning faulty product at my expense?

i bought a circular saw back in december 2024 and it has stopped working. i contacted the seller and they said i should return it but at my own expense, which i feel is wrong and why should i be out of pocket for an item that is faulty? Am i right in...

The tracking system from other countries

I bought my item, I was provided with a tracking number but I still don't know which courier company is meant to be delivering my package today? Please help if possible. Also, it did say it is out for delivery today so what's going on? I have reached...

Buyer claims false defect.

I sold a watch which incidentally was still under transferable warranty,and the buyer claims it has a defective bezel. I told him there is nothing wrong with the bezel rotating but it's covered by warranty anyway. He then claims the manufacturer told...

refund

I received a product with incomplete parts. I contacted Ebay as I am unable to contact the seller. I have agreed for a 50% refund but up until now I have not received a refund. Everytime I tried to reply to seller to confirm agreeing to refund, Ebay ...

prepaid duties

seller accepted an offer on dress - but when I select prepaid duties option in postage, price reverts to original higher one - how can I avoid this?

Resolved! Buyer protection

Anybody know why ebay started buyer protection and charging us for it. When it's something I've always had. Anything go wrong in the past you had you money back. So why now are we paying more on top. I was watching tyres for £100 and suddenly they we...

Resolved! GSP for item not allowing shipping to US

Seller set up a sale of combined items just for me to purchase, and has enabled international shipping via GSP, however it will not show eligible for shipping to US. He cannot determine why... any guesses? https://www.ebay.com/itm/376266565626

Trying to multi relist but can't figure it out on this format

I am trying to relist multiple items from my unsold but there just doesn't seem to be a way to do this on the seller hub format that I am stuck on. My other account has the older design and I can relist 100 items at once. Does anyone have any ideas h...

Payment on hold

Hi there for some reason I have not received my payment yet it was been a week since the order was delivered I would really like my money plz

How to contact customer service?

Posting to different adress

Buyer has paid for item and want me to post to different adress as one ebay has him registeted on

Resolved! I got a refund and the package arrived. How do I return the money ?

Hello - I filed a complaint because I did not receive the parcel for a long time - and the seller also closed the account. I also got a refund. Today I received the parcel - I want to pay - how to do it. Order number:04-13068-79005 Order date:10 May,...

How can I speak with an agent rather thatn n automated assistant

How can I get hold of a real person at eBay to complain about an item that I had confirmation of ordering but that hasn't arrived, and there has been no more communication?

Best offer accepted and paid butb listing is still active

Hi, I accepted an offer and payment has been received. i posted the item just now, but the item is still active with bids from the same buyer. I am trying to contact the buyer and end the listsing before anyone else bids, but ebay says listing cannot...

Changing type of payment

Hi.Im hoping to sell a kayak which is too big to be posted, I only want it collected from our house by the buyer. The advert is all sorted and ready to go but the algorithm isn’t letting it be listed as apparently I’ve specified “immediate payment” w...

Refund

Sold item just over two months ago, nothing from buyer until now, not happy and wants refund, do I have to refund after all this time?

Dead water lily plant

Purchased 3 water lilies. £14 each 2were great but one was poor and has died. I’m trying to contact the seller for a replacement but can’t contact him. Can’t find a telephone number or contact him via email. Anybody help please?

Resolved! Change business account to private

Hi, I was trying to find a way to not be forced into using 'simple postage' so I could return to using RM tracked 48 collection. I was advised that if I changed to a business account I could do this. I changed, and it worked, but unfortunately now I ...

Unable to link my Payoneer account

Hi,I've tried 10 times already to link my Payoneer account - keep getting an error message.Screenshots attached.Wha can I do?

postage

Sorry, fairly new to this and a bit baffled. I can send a Cd for £2.15 (I live in the Isle of man where postage costs are a little different to the UK), but Ebay are telling me the postage is £13.63 for Parcelforce Express 48, when I have listed ever...

postage issue again

just sold an item (wasnt much) but just realised buyers can now pay for there postage through simple delivery. i wasnt aware of this.but i didnt get the packing slip/ qr code etc.so i have paid the postage of £ 4 so the item has had postage paid for ...

Advanced Options for Postage

I have been a private seller on eBay for over 20 years so have lived through all of eBay's bright ideas and changes but sorry I continue to be baffled by the new Simple Delivery options!When I have tried to list something new today I can still still ...

Shipping to USA

Does anyone know when we can commence selling to USA through Global Shipping?eBay has been really quiet about this, I've spoken to a couple of agents and it was obvious that they didn't have a clue what was going on.

Louis vuitton wallet

Hi I bought a louis vuitton wallet jan the seller says it was all intact I've noticed a burst at the stitching I thought I would have some kind of garuantee with it ty

Urgent Complaint – MacBook Sold with Government Lock (Order 13-04102-18180)

Assunto: Urgent Complaint – MacBook Sold with Government Lock (Order 13-04102-18180) Dear eBay Support My name is Josiane, and I am writing to report a serious issue with a MacBook I purchased on your platform On 6th November 2019, I bought a MacBook...

Postage label problem

I bought a postage label for an item I sold - took the item to the post office and they said the label was for a large letter and not suitable for the item I was sending. I then just stuck on my own address label of the buyer and paid for Royal Mail ...

Trying to sell scooter on ebay motors, listing keeps stopping on payment policies

Can't put collection in person, or cash on collection

Item arrived with a stain

Hi, I have bought a pair of shoes that have a stain on the side, this wasn't mentioned in the description and wasn't visible in the photos. I've messaged the seller with clear photos of the stain but had no reply. I don't want to return item as came ...

When using parcel2go website for International shipping how do you get customers email address ?

HiI am interested to know which couriers people use for international orders. I recently sent a order to Canada and I used Parcel 2 go and shipped with Evri. It was only after I booked and paid the shipping I received an email stating they needed my ...

Clothing

Hi I purchased sliders and shorts and t-shirt. The sliders arrived and when I checked my email it says that all items have been delivered ! , they haven't sent the shorts and t-shirt. The postman took photo of the grey little bag the sliders came in ...

Postage Charge - Age Verification

I'm an occasional private seller and completely confused by the new postage rules. I listed an antique saw and included Royal Mail Tracked 48 with age verification. Buyer has paid £8.03 for this and it is still available as an option on the Royal Mai...

postage and packaging

e-bay seems to have stopped you entering your own p&p price and wants you to use evri which is rubbish and you can't allow for packaging costs? unacceptable1

How do I view my incomplete draft listing?

I have created a draft listing for my garment but inadvertently entered an incorrect start time, that is 4:00 a.m. rather than 4:00 p.m. (16.00). Now I cannot access the draft listing to correct this. The date I selected was today and the time was 4:...

Refund

Hi , buyer return item to me and asked for refund including return postage. She didn’t open return request through eBay. I have tried to do refund but system won’t let me add return costs only the initial payment amount. She has asked for refund thro...

Postage labels

Hi, I sold some shoes recently and as I was buying the label my computer crashed and when I went back on it showed me I had purchased 3 labels how can that happen? I have now sent them using one postage label but how can the system allow you to buy 2

Account

My account is blocked from selling things how do I remove this and get back to selling

Postage, evri

Sold an item. Generated postage label at home but could not retrieve it at the Evri location. Got frustrated and just sent item via Royal Mail with a view to cancelling the Evri delivery. I have now discovered that I could have re-generated the label...

Shipped

How do i mark item as shipped in my ebay?

My Purchases information, historical

Can anyone help me, please, with this query? My 'my puchases' file only shows 3 transactions, but I have made more than 3. I would like to be able to see my full history, thanks

Resolved! Item not posted, seller does not respond

I purchased an item using BIN on something that had been listed on EBay for a long time. The seller only has 17 feedbacks, all positive, but nothing for over a year. I bought the item on 15th May and sent the seller a message on 16th May. Since then,...

Parcelforce unable to deliver, so returned to me

Hi, here’s a frustrating problem. Parcelforce have returned a package to me because they have been unable to deliver it.posted on 23rd April, traveled probably 800 miles and now as of the 17th of May it’s back with me. Sold for £1 with a £15 postage ...

Confused how labels work...

Hi. So I use the 'custom postage' option rather than 'simple delivery', due to the postage delivery costing less - Yodel is cheaper than Royal Mail, so I'd rather choose that cheaper option so buyers aren't paying more, partially because why charge t...

Evri delivery

Morning all.I sold an item last week and posted it the same day, 13th May via Ebay simple delivery and used Evri.The parcel is still saying on the way and has been at the delivery depot since Friday.I am also expecting a parcel via Evri and again the...

Not received items

Hello guys ,ordered 2 set of gearbox services sets for Mercedes, only received oil ,and missing filters and bolts ,texted seller he never reply,what to do next please help?

Returns

I sent my return off but I keep getting notified that I still need to post the item. The return section on eBay hasn't updated and it's getting close to the final date as to when I needed to send it off by. I'm getting concerned that eBay will close ...

Technical problem with ebay app

when I go to eBay settings and then notifications it doesn't work. I get an error message 'something went wrong'. see aattached screen shot. this is all I ever get when I tap notifications.

Problem withdrawing funds from ebay balance

Like many of you I experienced this problem. I was in a spiral of redirection and signing in countless times. After much difficulty I managed to speak to an agent. Her solution was for me to delete the ebay app from my ipad and use the browser. I did...

Buyer has supposedly paid, but it's not showing up as paid

Seeing as the automated chat cannot seem to understand this request and there appears to be no way to actually talk to customer service despite previous instances of this happening (https://community.ebay.com/t5/Selling/Buyer-paid-but-its-not-showing...

Postage of item

Customer has paid for the item but requested that I do not send for the next ten days as she is on holiday. EBay is saying the item should be sent by 21st May. Am I ok to just wait to download the postage labels until 2nd June as requested by the cus...

Seller sent wrong address label

I purchased an item that didn't arrive. I contacted the seller and they took a picture of the returned item from royal mail saying addressee away. I checked the address label and the first part is right but the last part is incorrect. I have had the ...

Changing the end date on an item listed for sale

I have an item currently listed for sale which ends on the 12th of June but I would like it to end on Friday the 23rd of May. Could anyone help me with how I change the end date.

How to sell an e-bike without a battery

Hi, my son's e-bike has no battery (it's discharged over the years and won't charge) but I cannot list it - any way around this? Thanks

Notification

Good morning how do I set an out of office or unable to post for a week? Thanking you in anticipation

Why does my basic postage rate of £2.94 just to £13.11 when customers in the UK see it?

I have had a number of occasions where I put my standard basic rate postage of £2.94 then for some reason this shows to buyers as £13.11 for a tiny item. Some have gone as far as paying this. I am in the UK and the customer is also in the UK. Any ide...

Will ship versus won't ship conflict blocking order

I am trying to buy, SERVICED SonyTCM-465V Cassett-corder, from seller and the page says "Will ship to the Netherlands". I messaged the seller and he confirmed this. When I click on the Buy it Now tab, I get the message: "Unfortunately, this seller wo...

Simple Delivery

Why has shipping been changed to this abomination!!Hate it!!Sellers should be able to ship with whom they wish & pick a service/insurance level of their choosing. This update to shipping takes away freedom of choice & is not what I for one find accep...

Resolved! Not delivered by Evri

I had to refund an item that Evri failed to deliver. Is there anything I can do to recover the cost of the item I sent?

Higher bids ignored by eBay or scam?

I sold an item and almost immediately received 3 messages from 3 different ebayers saying that they had put a higher bid on for the item and their bid was ignored, therefore I sold the item for less. Is this a new scam? Or has eBay got some serious g...

DISHONEST SELLER

I CONTACTED A SELLER WHO GUARANTEED THAT HIS PRODUCT WAS FIT FOR PURPOSE AND WOULD REFUND IF FOUND DEFECTIVE - I DOUBLE CHECKED WITH HIM AND HE RE ASSERTED HIS PROMISE - THE ARTICLE DID NOT WORK - I CONTACTED HIM AND HE MADE VARIOUS SUGGESTIONS - HE ...

Cash on collection

I have received cash on collection on an item, exactly the same as I did a couple of months ago. I can't now see how I confirm the sale.

Postage labels not used

I recently listed and sold some items and I was not given the option to send by Royal Mail via the post office but had to have QR codes instead. I have posted my sold items and paid directly at the post office, but I haven’t used the provided QR post...

Changing from collection to delivery for heavy items

I have listed some bulky items for collection only but (perhaps unwisely) added a footnote to the item details that delivery may be possible. A potential buyer has enquired about paying to have them delivered. I now realise that some of the job lots ...

Remove defects

Remove defects need help and asked support who said 3 removed so that kept me Trs but nothing changed so tomorrow belkw standard even though 2 people have promised me defects removed

Best offer is not showing on my listing for a motorcycle?

I am selling a motorcycle and said I was open to best offer when I created the listing, but this doesn't show in the published listing. And now a buyer has messaged me and made an offer I am happy to accept, but he can't make the offer through Ebay a...

Getting old messages going back 18 months

Any help would be appreciated with advice in getting older messages - urgently need to clarify a dispute asked ebay for my data request however messages only go back 1 year i dont have the messages in my email so its only ebay - thanking anyone in ad...

Resolved! Subject: Request for Messages Older Than One Year

I previously requested older messages from my account but messages only go back one year. However, I urgently need messages starting from January 2024 due to an ongoing dispute with a seller. These messages are critical for resolving the issue, any a...

am I scammed?

I bought an item on eBay today, but on checking my order eBay shoes I have made no purchases but my bank shows the amount pending to eBay, have I been scammed? I can’t get to cancel the order as I don’t know the seller and bank can’t cancel until the...

Evri tracking

So this evri thing , my last two sales automatically added evri tracking numbers when I used royal mail I can't add a new tracking number Will I get my payments

Small Parcel price now £5.15 again, this happened the other day too, Why is this?

Is there a glitch on ebay at present? The other day all of my Royal Mail 2nd Class small parcel up to 2kg went up to £5.15. It went back to £3.44 and I thought it was sorted but again today everything is £5.15 again. Royal mail only charge £3.45 so i...

Guest check out item no received

I ordered a book, didn't receive any email confirmation and haven't received the item which was paid for. Checked my bank and the money has been taken off. Going round and round in circles trying to find the answer on how to report this as it asks fo...

NO QR CODE

Hi all.Can anyone please assist.I've taken a parcel to the post office to send off, and it's not bringing up a QR code.An error message comes up saying 'the delivery address contains invalid or missing fields'The customer has sent me a message tellin...

Buyer to dismantle and collect issue

I have recently sold a large item on ebay. Item says clearly buyer to dismantle and collect. The item sold and the funds are being held with eBay which is great. I am however not getting any response from the buyer when I ask when he would like to ar...

eBay stop interfering and making life difficult

I just posted an item the way I've been doing it for 20 years: I print off the invoice, pack the item, and take it to the post office. When I have come to add the tracking, there is no place for me to add it, whats worse is, it is stating that I need...

Wrong email

Hi wonder if anyone can help. I was due to receive an item today, and when checking the order I noticed the wrong email was attached, I only have the order number. Can anyone tell me how I check the status of the order, TIA

How to record personal delivery in order for funds to be released

Can anyone please advise on how to resolve this matter?I sold this item with the intention to post it. However, it was easier for me to drop it off in person, I could not see the option for personal delivery, so I put it in transit.Now it is delivere...

Laptop Battery 3 Year Warranty Meaningless

Hi WDXOR Battery for Dell inspiron 17-5000 (5770) with a 3 year warranty - 11-09685-93893. What does a 3 year warranty mean? I contacted the seller on 17 Mar 2025, which was 2 years and 1 month after the battery was purchased due to the fact it was f...

Global Shipping - Tracking states "Misroute"

I have had a buyer open an item not received case. The item was sent through the global shipping programme and the tracking is showing "misroute"Can anyone tell me what this means?I have asked the buyer to give it a couple of days to see if it turns ...

Post Office not accepting QR/codes for sending.

I have used Evri before, but not for Ebay items, nor through the new Simple Postage function. I took screenshots of the QR and other code on the understanding they would use this to generate a postage label. As backup I printed off the downloaded lab...

Resolved! Entering postage details

Ok so first time I’ve used ebay in a while and I’ve just done what I usually do. Hand write label and post. Went to fill in tracking etc and can’t find it. Flaffed about for a while until I eventually hit print tracking label which then threw up a QR...

Order Cancelled by Seller and No Refund

Everybody be careful. I bought and paid for an item that was later removed due to a violation. The seller said I would be getting a refund but this has not happened. Because the item has been removed, I cannot open a case with eBay and therefore I am...

WARRANY ON LAPTOP BATTERIES PURCHASED ON EBAY

I BOUGHT 2 COMPUTER BATTERIES 24/10/2024 AND ONE OF THEM IS DEFECTIVE AS IT LASTS FOR ONLY ABOUT AN HOUR, WHILST THE OTHER LASTS ABOUT 3 HOURS. IS THERE ANY WARRANTY FROM THE SUPPLIER?

Seller is too busy to ship my item and has refunded me without my agreement

I bought a ring on 12 May. On 13 May I got an email to say the seller was packing my item. I messaged on 17 May for an update as there was no tracking. She replied with a story about having to leave London, had had a very stressful week, apologised a...

Offsite Ads Issue

I have just set up an offsite ads campaign......well about 3 hrs ago.It is not showing any of my 200 items in the promotion......totally empty. Anybody more knowledgeable than me know where i'm going wrong?

Item arrived broken

Mirror ordered arrived today broken. Can you advise please how I get refunded. Thanks

New Selller Account Restricted

My eBay seller account has been restricted but I had provided all the required information for business verification. Please recheck my details again and if you any further details to verify my business I will avail it you as soon as possible.

HMRC VAT sales reconciliation

I have been trying to get the Gross monthly Sales figures from ebay that eBay has been reporting to HMRC starting from the time when I opened my seller account (December 2021) till date but have been unable to. In the tax invoices tab under reporting...

Seller will not refund faulty lawnmower even though there is a Guarantee.

I purchased a brand new lawnmower which developed a fault before it was 3 months old. The seller said he is a Third Party Seller so will not refund (or even part refund). The lawnmower actually comes with a 2 year guarantee so I even contacted the ma...

I cancelled my item from selling but u charged me £15 . I need get back my £15.

I cancelled my item from selling but u charged me £15 . I need get back my £15. It's scam . I didn't know how the eBay is work. I don't understand all English words.

Probable scam car seller

I was interested in a car that on reflection seemed too good to be true. I messaged the seller innocently asking for details of car and some more pics which he provided. He also called me late evening and promised delivery of car etc. The car was qui...

How to find particular sold items from a particular year

Hi, I'm trying to find my solds for 2021/22/23/24I can download a particular month for say Apr 2021 but I don't want to have to look through each separate listing for a particular item sold ( say an accordian)?There must be somewhere I can go straigh...

DREADED BELOW STANDARD

I am TRS and been a seller since 2014 and never been below above average so today is the seller level standard for month coming and i had 3 sales resolution defects and that is out of 500 sales so 1 ended up with receiving positive feedback and 2 wer...

Buyer is claiming an item is faulty and using a fake picture as evidence

Hi, I sold a lens to a buyer last week, first of all they asked me to change the address, so, correctly I cancelled the sale and asked them to make the sale with the right address... which they did. After posting, and this is silly of me, I checked t...

Accept Offer ?

A Buyer has sent me an offer at nearly double the starting price it seems too good to be true, am I protected if the buyer collects and then says the item is wrong/damaged etc ?

Refunded (eBay paid)

don't understand this i know nothing about it at all i posted same day and it has been received really am baffled Refunded (eBay paid)

Automated RM incorrect

I have sold an item and upon checking the label created by ebay realised this relates to a letter and item wouldn't fit.I have liaised with buyer and posted via RM 48h tracked small parcel. I updated tracking on the item, however ebay tracking doesn'...

Posted item returned to me by USA post as undeliverable.

I posted a small value item (£3.50) to USA , post was £3.40 , item returned back to me by USA postal service with sticker attached "Return to sender as undeliverable as addressed and unable to forward"Buyer has confirmed the address as correct but bu...

Wrong Item received, but seller won't reply to my messages

I ordered a golf club . . I received the club in good time and good condition (new) but it was the wrong club ! Steel shaft instead of graphite . . . now they don't reply to my contact to them via ebay ?

Ebays failure to provide a phone number when you want to complain about a seller's conduct

I've just bought a car on ebay. After paying the seller cancelled the transaction to save him paying the selling fee. Why does Ebay allow this. I have now found out the the car is a Category N salvage vehicle. This was not disclosed to me. I am seeki...

Faulty item

Hi I order a part for a car in January. The item arrived and we fitted it. It turned out to be faulty and we notified the seller. He asked for a report from the mechanic and told us we could return. I sent the report. He said he could not process the...

Buyer damaged the goods

HiA buyer bought some white metal figures from me. These were painted and based for miniature Wargaming. The buyer removed the figures from the bases and stripped of all the paint- and now wants a refund!Best way forward?Thank you

buyer paid postage but don't need to use it

Buyer paid postage, as had intended to post it, but turned out I was passing their house when going out so delivered myself. What happens to that postage???

Overseas Warehouse Policy

My problem is that I live out of UK. but I use eBay UK. I am trying to sell products from the UK market. The product will be packaged in the UK. My friend's home address is registered for the delivery adress. However, when I try to list an item, I ge...

Posting without eBay postage

I’ve posted an item without using eBay postage and can’t find how to add tracking number so funds can be released

Simple Delivery - not happy

Simple Delivery is now restricting the couriers I use...only lists Royal Mail and Evri. Cannot add any othere Simple Delivery does not allow me to edit the postage costs to include something for my packing Simple Delivery when sold an item....I have ...

Refunds

I bought a mobility for my mother that turned out to be too big for my car. My seller was excellent and cancelled my order. What happens next and when do I get my money back?

hi i used to sell on ebay and was thinking of starting again but is it worth it

hi i used to sell on ebay and was thinking of starting again but all i see is problems i have read the comments in the community forum and im wondering if its worth the hassle any advice would be welcome thanks

horrendous customer service

I have been a member on eBay selling for 13 years and never have I been spoken to or disregarded like I just have in the full 13 years, eBay proceeded to refund the buyer after the buy sent a letter back instead of a printer! So I proceeded to put al...

Buyer seems unlikely to be able to collect item

I have listed a ride-on mower and have received one bid. The item is clearly marked as buyer collects from an address in the UK (Isle of Wight), but the buyer seems to be based in Germany. S/he has sent two messages in English asking about "island" w...

Postage changes again

I received an email 7 May detailing changes to postage from today 20 May which would include a new small parcel size (the size I use for most of my items). Many of my items listed have had the postage cost mysteriously increased from £3.44 to £5.15 s...

Recently brought a mental shed with part's missing

Recently purchased a metal shed , a lot of it was damaged, and there's a part of the roof missing. I've been in contact with the seller, who tells me there're sending the part , which has been going on for a while now .. the company states there from...

Showing an item has dispatched

How do I show an item has dispatched if I don’t use the postage option on eBay . Used to be a button you could press but can’t see this option now ?

Verify age

How can I verify my age to buy something if I don't have a credit card?

Item returned but no refund

Hi I tried to return item via the returns on Ebay.Parcel was to big and couldn't be returned so seller arranged collection.ebay have now closed the return case as it looks like I didn't return it but was collected by sellers courier.how do I get a re...

Bank Card

Hi Guys, Anyone knows here, can I attach my Mother's bank account with my this eBay 6.I am a seller.

Payments on hold

ebays continued hatred of its sellers seems to continue. I’ve been on this site for years, selling occasionally, but have now had my payments suspended and mysteriously I need to verify my bank account. The instant verification wont work on an iPhone...